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Hello, How can I have confirmation PDF to send to my clients? So far I can’t only download a pre invoice or a register document for the reception. And many of them wants the confirmation PDF without the rates, especially when it’s a Company booking or some agencies. Thank you!

The online check-in gets stuck for anyone who booked two rooms or more. We’ve had several guests reporting this, and have managed to recreate it ourselves too.Checkout a screen recording of the issue: hereA quick fix would be greatly appreciated 😊

Ich musste zwei Anzahlungen für eine Anzahlung korrigieren, da sie falsch abgerechnet wurde und habe die Rechnung storniert dabei entstand eine Rückerstattung, die allerdings nicht rückerstattet werden soll und habe das auch storniert. neu gebucht um es richtig zu fakturieren, allerdings habe ich jetzt zu viele Sachen und finde mich nicht mehr zurecht. 

Is there a way to make the notes in guest profiles more visible or to have like a pop up once you open a profile or reservation? I would love the pop ups so reservation agents don’t forget to look into the notes

Dear Mews freaks here,does anyone have the same problem as me? If there is a direct reservation from a customer or is a returning customer who has a credit card in his customer record an automatic mail is still sent to the customer to say that there is no credit card in the system for him even though he has given it on the phone. Is there any way to do this when a reservation is made for a returning customer that the credit card is automatically linked to the new reservation? And furthermore, when we are checking in a customer, Mews indicates that no pre-authorization was made for the reservation even though it is present in the system. Is there any way to avoid this. Hope someone can help me with this? Robin 

How can I add more custom payment types? E.g. for AIRBNB payouts (reservations fully paid by AIRBNB), what “payment type” can I use? I want to use “AIRBNB” as a payment type, but there is nothing similar.

Is iot correct that our corporate guests cannot cancel their reservation through the booking engine, even though the reservation is made through the booking engine ? 🤓

Hello, I want to build an availibilty calendar on my hotel website. For that I wanted to use the services/getAvailibilty API Route. Mews Support said to me that I need register a private integration in order to use it. But for that I would have to become a Mews Partner. Do have to that really just to use the API? Thanks.

Hi can anyone help?we had a guests physical card charged when there was a virtual on their file, when the checked in online. Is this something that is common?

Hello, I am new to Mews. I wanted to know how to activate the “alternative payment methods” plugin for the Mews Booking Engine Widget. Thanks

Hello,We use parking as a bookable service. Just like the hotel, it has a timeline. The hotel timeline shows; the parking timeline does not. Anyone can help? Thank you!

Hi hope someone can help.We are going to be updating our rates that are currently set up. When we include a New item, the old item is not deleted from a booking already in the system. This means we have to go into each individual booking and cancel the item we don’t want included anymore. Can anyone suggest another way to do this to make it easier?

HELP! All our reservations from Booking.com and now also Expedia/hotelscom is NOT following the routing rules that have been set up AND working for over 3 years…..Our flexible rates are supposed to become non refundable → charged to the BdC virtuel card latest midnight 48 hours prior to arrival date; and our non refundables are supposed to be charged directly upon booking/at confirmation…. see below ex from the system:Rate Flexible rate room only OTAArrival 2024-10-20 14:00:00 SundayDeparture 2024-10-23 11:00:00 WednesdayReservation sourceBooking.comCreated2024-10-09 20:51:33Scheduled payments & preauthorizationsReservation number Rule Type Estimated time Actions

Hi :)We want to offer our guest a 10% discount if they sign up for our newsletter.How can we do that ?If i make a voucher i Mews, they can use it many times. But i want the voucher to be valid for just one booking.

How do you handle guest profiles if they pass away? Is there a best practice?Unfortunately there is no classification for that right now which would make sense i guess. So right now we remove all mailing checkboxes (newsletter, postal) and add a guest notice.

Hi all, Is there anyone that really uses the Mews Analytics here?In my opinion it’s way to slow. Most of the time you have to made about 10min before all data is loaded.If you change one of the filters or want to dive deeper, it takes ages again to load… It's so bad, you often just get errors that data cannot be loaded due to a timeout. Who has time to wait so long if you just want to look something up quickly? Anyone here that has a different experience and is actually able to use this feature properly?

Hi everyone, Does Mews have a report where the booking window is displayed?I would like to know how short (or long) in advance guests book rooms, and preferebly where they book it (their origin).Is there some sort of report already available? Thank you in advance! Robin Lindaart

HiI'm going live with Mews next week and would like to know how you’ve set up Expedia and Booking. Expedia:I’ve created all the brands as companies with travel contracts. I want to make sure that bookings made through Expedia Collect are routed properly, so the team knows that these bookings have already been paid by the guest to Expedia.I’ve also made a special rate plan for Expedia VCC because we charge the credit card the day before arrival (we need full payment since our reception isn’t open 24/7, and guests must pay before accessing their room). The problem is that the VCC is only valid on the day of arrival. Now, I’m considering deleting this rate plan and relying on the routing for all Expedia Collect travel agents instead. I’m curious about how you set up your rate plans and routing for Expedia. Do you have separate rate plans for Expedia Packages, business rates, mobile, etc.? Booking:We have a mandatory cleaning f

Hi, i need you help. In my Trial Balance report, i have an amount posted under account category Other.How can i find out what is posted here ? 

In looking for information on how to block a Guest in Mews, a page listing the classifications and their meanings was presented. The term “blacklist” is a derogatory term offensive individuals who identify as black, as also mentioned by one of my Staff members who is of African American descent. Respectfully, please remove this term throughout the Mews platform. Last year or earlier this year, I requested this to be changed in the classification drop-down menu and this was done. I expected that Mews would have searched the platform and changed this everywhere but this is another location where it has resurfaced. 

Hello, Just checking if I’m the only one here having this issue? Normally speaking, when we receive a reservation via Booking.com, the credit card details are automatically loaded into Mews (in the payment methods). Now this is not the case, and we have to do it manually. Anyone else with this issue? I thought this might be an issue on the side of the channel manager, but other OTA cards load in correctly. Thank you.

What report can i create in Mews that will give me an overview of No Shows like this ?  

Basically I have an Employee X who created a Customer Profile at a certain date. Then changes to that profile has been done over a certain period of time. Then this profile was deleted from Mews, meaning that the customer profile does not exist, it was merged with another profile or deleted altogether.I want to find out that happened to that delete customer profile and what are the actions that were done by that employee on that profile. Knowing that the customer profile doesn’t exist anymore, I cannot go to the action log of that profile, neither do I have an action log for the employee X to know what that employee did. Action Log and Activity Report do not provide that information.Help.

How can i use my own stripe account as a payment method

Hey Community,  We are seeing a huge potenial in having bulk updates for the room status, we basically need it to be able to make sure guests dont check-in in to early without paying the early check-in fee but still give the oppertunity to have everything ready before coming to the hotel. We use the goki online check-in for that and if a room is on inspectedand the guest checks in the reservation starts automatically even before official check-in time.Idea is to make it possible to change all clean rooms automatically to inspected on a specific time. Does anyone know if this would be possible to build with zapier?   Best regardsHendrik