Mews POS &amp; Restaurant Operations

POS Programm nach der Umstellung

Hallo zusammen 😊seit der POS-Netzwerkumstellung am 24.02.26, zu der wir bereits seit Monaten die entsprechenden E-Mails erhalten hatten, haben wir leider Probleme mit unseren Handgeräten.Während ich noch auf eine Rückmeldung vom Support warte, wollte ich einmal in die Runde fragen, ob jemand ähnliche Erfahrungen macht.Immer wieder passiert es, dass beim Buchen eines Essens auf einen Tisch und dem anschließenden Absenden das Handgerät abstürzt (man muss sich neu anmelden).Das Essen wird zwar im System gebucht, jedoch wird kein Bon gedruckt – was im vollen Wochenendbetrieb natürlich schnell zu Chaos führt.Das Problem tritt mehrmals täglich auf, jedoch nicht bei einem bestimmten Gericht, an einem bestimmten Ort oder auf einem bestimmten Gerät – es wirkt eher zufällig.Wir haben bereits die App-Daten der Geräte komplett zurückgesetzt, leider ohne Erfolg.Hat jemand von euch ein ähnliches Problem oder vielleicht sogar eine Lö

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15 days ago

flo.sherryMews Employee

Make more with Mews: Multicurrency now available for POS

Multicurrency 🤝 POS payments Multicurrency by Mews Payments already helps hotels deliver transparent, guest-friendly payments for PMS transactions. We’re now extending that same seamless experience to food and beverage. The feature gives international guests the option of paying in their home currency at your hotel, rather than paying in the local currency. Guests value Multicurrency because it takes away the stress of transacting in an unfamiliar currency, while hotels love it as they retain part of conversion fees that are normally kept by banks. It’s a simple way to boost your bottom line as it turns every cross-border payment into a new revenue opportunity... and we’re excited to share that the feature is now available for POS via Mews S1 and S2 terminals. How it works When an international guest pays on an S1 or S2 terminal, the price is displayed in their home currency using real-time exchange rates, giving them the choic

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16 days ago

NiclasNavigator

Cross-search function for open orders/tables -> Mews POS

Dear Community,Are you often faced with the same challenge?:When many orders are open at the same time, it is very idle to find the right one. Although you can filter by table number or Name etc., only your own orders are displayed sorted and then the rest below, excluding yours.It would be great to have a field with a cross-search, in which you could simply enter name or room number or table number etc. and then find the order.Are you with me? In this case your are wlecome to comment and/or please vote for my feedback -> https://feedback.mews.com/forums/950776-restaurant-operations-pos/suggestions/51051505-cross-search-function-for-open-orders-tablesBest regardsNiclas

18 days ago

flo.sherryMews Employee

Mews POS is now live in Sweden

We’re thrilled to announce that Mews POS is now live in Sweden! Hospitality teams across the country can now run their entire operation from a single, connected system - from the front desk to the hotel lobby bar, restaurant, or café. One of our early adopters in Sweden, Västervik’s oldest family-owned hotel said: “Mews POS really simplifies the work behind the scenes in our hotel lobby bar. Our team can focus more on serving guests and less on complicated systems - it’s intuitive, efficient, and makes our day-to-day operations much smoother.” “Being able to post directly to our PMS is a huge benefit. Every transaction flows seamlessly into the system, it makes things so simple for our staff and helps us manage room charges without any hassle.” Mattias Fornell, Owner, Best Western Centralhotellet Mews POS isn’t just any hotel poi

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23 days ago

Johannes RottTrailblazer

Checkliste für Produkte / Frühstücksliste

🌞 Guten Morgen zusammen,☑️ Nutzt jemand von euch die Checkliste als Frühstücksliste 🥐☕ und kann dazu berichten?Wäre ein cooles Feature ✨ – aber ich kriege das nicht richtig gefiltert 🤯:➡️ Entweder fehlt die Hälfte der Gäste 🧍‍♂️🧍‍♀️ oder➡️ wenn man alle Produkte anzeigt, ist es zu verwirrend 🍳🥓🍯…Freue mich auf euer Feedback! 💬

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1 month ago

NadineSamoilowCommunity Newcomer

POS Umsätze auf Gastrechnung

Guten Tag zusammen, momentan werden unsere POS Umsätze (Gastronovi) in MEWS komplett detailliert übertrage. Der Gast verzehrt ein Schnitzel und 1 Wein und das wird dann auch so an MEWS auf die Gastrechnung gesetzt. Wir möchten dies nur in Restaurant Speisen und Restaurant Getränke ausweisen. Wo kann ich das umstellen? Laut Gastronovi, muss es in MEWS direkt angepasst werden.Danke für die Hilfe Nadine Samoilow

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1 month ago

boskovicbojanaNavigator

Inventory tracking and Cost management

Good afternoon,We are in the process of familiarizing ourselves with hotel inventory management and would appreciate your advice on setting up the most effective structure within the POS system.Our inventory includes a mix of sellable items and internal-use (purchasable) items. We would like guidance on the best way to categorize and manage these in the system. For example, should inventory be structured by department such as hotel/office supplies, spa inventory, housekeeping inventory, etc.?Currently, we operate separate warehouses for kitchen, beverage, spa, and housekeeping. We would like to confirm whether this setup is sufficient within the POS or if there are any additional configurations, categorizations, or best practices we should consider to ensure accurate tracking, reporting, and control.We would appreciate any recommendations on optimal inventory structure and any additional steps that may be required.Thank you in adva

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1 month ago

NiclasNavigator

Matching items from integrated documents (e.g., POS) are combined into a single item in the PMS.

Hello everyone,We frequently encounter the following issue:Guests request that a restaurant receipt from MEWS POS (or other integrations) be split across different rooms/guest profiles upon departure. However, duplicate items from POS receipts are combined into a single item in the billing window. For example, grape juice: These three grape juices cannot be split across separate invoices after the fact; they constitute a single item and can therefore only be paid on one invoice. Of course, one could manually calculate the amounts and allocate them to different payment methods. But perhaps someone here is familiar with this issue and even has a solution for booking the items individually?After all, with products from bookable services, everything is ultimately booked as individual, divisible items. See

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2 months ago

ChristianNavigator

Mehrwersteuer-Änderung in "Mews POS" - Frühstück

Hallo zusammen,wie geht Ihr mit der Mehrwertsteueränderung in “Mews POS” um? Konkret geht es mir um das Frühstück. Das POS scheint sich ja nicht automatisch mit dem PMS zu synchronisieren und selbst kann man wohl auch keine Synchro anstoßen. Müssen die beiden Splitting-Produkte dann zusätzlich händisch dort hinterlegt werden? Dann erfolgt aber keine Zuordnung zu den richtigen Kostenstellen etc. Auch ist die Frage, ob man Speisen- und Getränkeanteil zu einem Produkt kombinieren kann, damit man im S2 nicht immer zwei Produkte anwählen muss. Hat hier jemand schon eine Lösung gefunden?Viele Grüße aus Köln.Christian

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2 months ago

Alex SuauCommunity Newcomer

Critical: Missing VAT/SII Reporting for MEWS POS "Outlet" Sales

Dear MEWS Community,We are facing a significant challenge regarding the integration of our Point of Sale (MEWS POS) and accounting system (SAGE 200), specifically impacting tax compliance for Spain's Immediate Supply of Information (SII) mandate.While our "on credit" tickets flow correctly through the PMS (MEWS) to the Tax Agency, our "Outlet" (direct sales) tickets are not being automatically communicated to the SII, nor is their associated VAT being correctly included in the Omniboost CSV file for SAGE 200.This forces us into a time-consuming, manual process to comply with tax requirements. As MEWS/Omniboost currently cannot provide a solution, we are reaching out to the community for workarounds or alternative integrations to automate the reporting of "Outlet" sales and their VAT to the Spanish Tax Agency.If anyone requires more detail

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John_CCommunity Newcomer

MEWS POS in Malta?

Can anybody give me a real answer when MEWS POS will be available in Malta?We are in love with the PMS and want to complete our experience with the POS. I am super eager to find out when the POS will be available and what the hold up is on getting it available in Maltese hotels?

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flo.sherryMews Employee

Introduction to Mews POS: A connected point-of-sale system built for hotel F&B ops

A busy shift in hotel F&B is tough. Orders need to be taken, guests are waiting to pay, and your team is juggling service, systems, and sky-high expectations. The last thing you need is tech that adds more friction. Your POS should feel like a natural part of your hotel operations, not an extra layer to manage. When front-of-house, management and kitchen staff all work from the same system, service flows, errors drop, and teams stay focused on what matters most: the guest. This article walks you through how Mews POS enables faster service and more consistency across your F&B operations with less manual effort – so your teams stay efficient and your guests stay happy. What it is Mews POS is a fully integrated point-of-sale system for hotel food and beverage outlets including restaurants, bars, and retail outlets. It centralizes order-taking, kitchen communication, room charges, and payments inside the Mews Hospitali

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LukasFrNavigator

Mews POS - "Kellner-Kassen"

Hallo zusammen,wir nutzen nun gut seit einer Woche Mews POS und jeder Kellner arbeitet in sein eigenes Portemonnaie. Muss dann hierfür für jeden Kellner eine eigene Kasse eingerichtet werden? Wir hatten neulich das Problem, dass auf dem Bericht “Verkäufe” in der Administration ein anderes Trinkgeld für einen Benutzer/Kellner ausgewiesen wurde, als der Benutzer/Kellner auf seiner Kellnerabrechnung hatte. Bei allen anderen Benutzern/Kellnern hat es jedoch gestimmt, sodass irgendwo Trinkgeld “verloren” gegangen ist. Gibt es hierzu Erfahrungen? Wie handhabt Ihr es in euren Betrieben? Eine allgemeine Kasse oder jeder Benutzer/Kellner ein eigenes Portemonnaie? Vielen Dank vorab

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DeboraH.Community Newcomer

Trinkgeld und Gastauslagen

Hallo, wir sind komplett neu von Hs3 gewechselt..Ich musste eine Gastauslage buchen und einmal Trinkgeld.Doch leider zieht sich der Betrag nicht automatisch in der Mews-Kasse ab.Gibt es dazu eine Lösung oder eine Einstellung?Es ist schwierig.. alles zusätzlich noch wieder Manuel zubuchen, damit der Kassenstand stimmt.vielen Dank für eure Hilfe

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4 months ago

flo.sherryMews Employee

New menu creation experience in Mews POS

Hey Mews community 👋We’re always working to make your operations smarter, faster and more intuitive. So, we’ve given menu management the Mews treatment. Think more flexibility, more functionality and even more customization.See it in action: What’s new?Build and manage menus directly from the Mews POS web dashboard. From the new ‘Menus’ section in the navigation bar, you can now:Build structured menus tailored to your operations Create menus for specific outlets or services (e.g. breakfast, bar, special event) Adjust pricing or descriptions on specific menus so guests always have the right info Only see what’s available at each outlet Curate menus to increase upsells and highlight high-margin or seasonal itemsFully integrated with the Mews POS Android app, tailored menus help your team find the righ

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8 months ago

flo.sherryMews Employee

7 things you (probably) didn’t know you could do to boost revenue with Mews POS

Hey Mewsers 👋 If you're running a hotel restaurant, bar, café, room service or even just curious about it – this one’s for you. Mews POS has grown a lot, and fast. We’ve added powerful new features to help you sell more, serve faster and work smarter. Here’s what you may have missed👇 Run automated promos (set it and forget it!) Want to drive revenue during slower hours? Set up fully automated promos like Happy Hour or 2-for-1 cocktails. Just set the rules, pick the time and location and Mews POS takes care of the rest. You can even control where promos apply, like only online, on Mews Terminals or both. Or create segment-based discounts to treat your regulars with targeted offers. Get versatile with Pricebooks Want to charge less for staff coffee, add a premium for room service or tweak prices by

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9 months ago

TanjaKCommunity Newcomer

Hi, how do I get the notes made on an invoice in the restaurant to also show on the final bill? Thanks

As the header reads. We make notes on the guest invoice in the restaurant but the notes don’t show on the final bill. Usually the notes are ref.numbers or group names. Essesntial for the billing department and also the customer. Help, please.

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10 months ago

anapantsulaiaCommunity Newcomer

Restaurant POS

Can anyone share the feedback about Mews restaurant POS?

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10 months ago

tamara.spirMews Employee

📣 Help Us Improve Table Management in Mews POS!

👋 Hello Mews Community!We’re working on enhancing the table management experience in Mews POS, and your feedback is invaluable!📝 Take this short survey (5-10 min) to share your insights on:✅How you use the floor plan and table list✅ Challenges or friction points in managing tables✅ What improvements would make your workflow smootherYour input will help shape future updates and ensure Mews POS works better for your needs.🔗Click here to participate!Also, leave your comment if you would like to give us more feedback about this! We'll contact you 🙂.Thanks for being part of the Mews Community—we appreciate your support! 🙌

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carlos.parienteMews Employee

📣 Help Us Improve Table Management in Mews POS! ✨

Hello Mews Community! 👋We’re working on enhancing the table management experience in Mews POS, and your feedback is invaluable! 📝 Take this short survey (8-10 min) to share your insights on:✅ How you use the floor plan and table list✅ Challenges or friction points in managing tables✅ What improvements would make your workflow smoother Your input will help shape future updates and ensure Mews POS works better for your needs. 🔗 Click here to participate! 💡 Also, if you have other comments on this, you can contact me.Thanks for being part of the Mews Community—we appreciate your support! 🙌 Best, Carlos Pariente – Product Designer

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Aurelia FaberCommunity Newcomer

"zum Mitnehmen"

Hallo zusammen,bei uns gibt es die Option rechts über den Kategorien “ Vor Ort Essen” und “Zum Mitnehmen” - gerne würde ich “Zum Mitnehmen” löschen. Man kann da automatisch eine Anpassung der MWST hinterlegen, da wir aber nichts haben, was man mitnehmen kann, würde ich das gerne deaktivieren. Ich weiß allerdings nicht wie. Hat da jemand eine Ahnung?LG, A. Faber

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GarenneNavigator

Différence comptable lightspeed et mews

Bonjour,Nous avons une différence entre les chiffre d’affaire sur lightspeed et mews alors que les 2 sont reliés et bien paramètrés. Pourriez vous nous aider svp ?bien à vous

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elena.pudovaMews Employee

Support tip of the week: Mews POS Tips & TricksTutorial

Hello, everyone!We hope you’re all having a fantastic week and enjoying the fall weather. As we settle into this season, it's a great time to refine our skills and get the most out of Mews POS. We've noticed an uptick in questions about the system, so here are some valuable tips to help you navigate Mews POS more effectively.1. Creating a Revenue CenterRevenue centers in Mews POS help categorize and separate different streams of income, improving financial reporting. To set up a new revenue center:Go to Settings > Revenue centers > + Fill in the name, default covers, and PMS code (if using a different PMS). Select an outlet to link to the revenue center and hit Save. This helps you streamline accounting and gain better insights into revenue sources.

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marko.balazevicMews Employee

How to Assign Revenue Centers in Mews POS: Quick TutorialTutorial

Hi community!In this video, we introduce a new tutorial on the Mews Point of Sale (POS) system. We explain how to configure the setting that controls how revenue centers are assigned to open orders. We'll walk you through the two possible scenarios for this setting and discuss the trade-offs of each, helping you choose the best option for your needs.Thanks for watching! If you have any questions, feel free to reach out.See you in the next video!

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elena.pudovaMews Employee

Support Tip of the Week: Mews POS Inventory ManagementTutorial

Hello Mews community! 🎉We often get questions about managing inventory within Mews POS, so this week, we want to provide some clarity on two frequently asked topics: How to complete an inventory return and How to accept a delivery from a purchase order. Let's dive in!1. How to Complete an Inventory Return in Mews POSReturns in Mews POS help you keep track of products you send back to suppliers, making inventory management smoother. When a return is processed, Mews POS automatically updates the stock records, allowing you to connect deliveries and returns seamlessly.To complete an inventory return in Mews POS:Navigate to Inventory and select Deliveries. Locate the relevant delivery and click on it to open the Delivery details screen. Click Return Items and select the checkbox next to the product you want to return.

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