Customer Stories

Hello Community!Time for another Community Spotlight. This time, we spoke with ​@Mr.Ben  AKA Bence Nagy — Rooms Division Manager at Hotel Rivage in Lutry, Switzerland, a charming 3-star boutique hotel on the shores of Lake Geneva.Bence is a true Swiss army knife: front office, housekeeping, yield management, tech integration — he does it all. He shares what revenue management looked like before Atomize: a manually updated Excel sheet the team called "the Bible." After integrating Atomize, it became automatic.But Bence is refreshingly honest — AI isn't a magic button. He talks candidly about the months spent teaching the system, and why local knowledge (like a Lutry festival spiking mid-season demand) still needs a human in the loop.🎥 Watch to hear how Hotel Rivage blends boutique hospitality with smart technology — and why picking the right AI tool for your property matters more than chasing th

Hello Community!Time for another Community Spotlight. This time, ​@louis.monceret, our Customer Success Manager at Mews, spoke with Sylvain Attou from Afterwork Hotel — a 136-room independent hotel located between Lausanne and Geneva, serving a strong business and MICE clientele.Sylvain shares what revenue management looked like before Atomize by Mews: daily competitor checks, manual price positioning, long team discussions, and the constant challenge of projecting rates months ahead — all while juggling the operational demands of running a new hotel with just under 50 staff.So what changed?After implementing Atomize, the team saw:📈 +6% revenue growth📊 +5% RevPAR increase in 12 months⏱️ 5–6 hours saved every month (and climbing as automation increases)Beyond the numbers, Sylvain talks candidly about the mindset shift from “control” to “trust” — and how seeing consiste

Hi Mews Community! Still need convincing that better data leads to better decisions?  Well, the Adara Hotel in Whistler doesn't need any convincing. The 42-room boutique property used to rely on high-level, manual reports with limited insights. But with Mews Business Intelligence (BI), they gained the visibility they needed to understand performance down to the room type... and take action. Here’s what changed with help from Mews BI:  3 x winter revenue from 1-bedroom suites  +11% total revenue during spring shoulder season  +20% occupancy in their 2-bedroom suites, doubling peak winter revenue  👉 Learn how they did it 👈 

Hello Community!Here with another Community Spotlight. This time, our own ​@charlotte.dowsett, Customer Experience Manager UK, spoke with Gabe von der Heyde at Your Place Hotels, a 45-bedroom boutique hotel in London.Gabe shares how Mews has simplified life across departments — from reception to housekeeping — giving the team more time to focus on what really matters: guest experience. The result?A smoother check-in experience, fewer mistakes, and more time to deliver the personal, “home-from-home” service Georgian House is known for.🎥 Watch the interview to see how Gabe and his team use Mews to boost efficiency, elevate guest experience, and uphold their signature English charm.Thanks for sharing your story @Gabe - you’ve earned 1,200 Inner Circle points 😲 🙌Want to boost your points or

In this Customer Spotlight, our CX Manager ​@nora.bensadon speaks with Carme Martin Vicens, General Manager at Hotel Villa Chiquita in Mallorca, about how adopting Mews POS has transformed operations and the guest experience, sharing real-world outcomes from their rollout. Highlights Before adopting Mews POS, their POS–PMS setup handled only room charges, causing duplicate manual billing and no consolidated, granular F&B view. With Mews POS integrated to the PMS, revenue posts in real time, shift close and checkout are faster, digital ticketing gives a live view of consumption, and automation reduces errors, simplifies workflows, and boosts staff satisfaction while improving the guest experience. Impact beyond the basics: digital ordering for rooftop/pool was widely

Hello Community!We’re back with another 🎬Community Spotlight, this time featuring our own Customer Experience Manager, ​@mats.löfstedt  in conversation with Mark Nykjær-Fisher, Director at Hotel GUESTapart, DenmarkMark shares how introducing Atomize has been a total game-changer and the proof is in the numbers: ‘’~600,000 DKK revenue in five months, with occupancy unchanged — in an 86‑room hotel.’’ 😮The result?Smarter revenue decisions, less manual work, and more time to focus on what really matters: guests. 🎥 Watch the interview to hear how Mark and his team use Atomize and Mews together to boost revenue, efficiency and stay ahead in a competitive market. Thanks for sharing your story, @mark — you’ve earned 1,200 Inner Circle poi

Hello Community!It’s time for another Community Spotlight, where we hear from Mews customers about the realities of transforming hospitality operations—and the smart decisions (and lessons learned) along the way.In this episode, I spoke with Stefan from HOLI City Apart Hotel. Facts about HOLI City Apart Hotel Location: City center, Berlin Family owned and run Rooms: 70 Mews customer since: Migrated from HS3 to Mews in December 2024Here’s what we covered in our chat:They didn’t migrate everything – and they’re glad they didn’t. Stefan shares how they used the channel manager instead to get cleaner, more useful data into Mews. Payments were a game-changer – switching to automated payments was, in Stefan’s words, "one of o

Hello Community!I’m excited to bring you the first edition of our Community Spotlight series, where I chat with Mews customers about the big topics in hospitality, what drives their success, and—most importantly—how they’re using Mews in practical, impactful ways.For this first spotlight, I had the pleasure of speaking with Vegard Kaspersen, General Manager at Smarthotel in Oslo—an affordable, centrally located hotel that's redefining what smart hospitality looks like.We covered some great ground, including: Enhancing guest experience with tech Operational efficiency through automation Building a successful loyalty programme Future innovations on the horizon at Smarthotel 🎥 Watch the video below to hear Vegard’s insights and see how Smarthotel is putting innovation into action. 💬  And if you'd like to be

🚨 -5°C and still fully operational? That’s just another day in the life of Arctic SnowHotel & Glass Igloos ❄️This iconic Finnish destination is running three restaurants, two bars (including one made of ice!) and complex F&B ops—all powered by Mews. With the Mews Terminal S2, staff are saving 1 hour a day, cutting down errors, and serving guests faster, all from one sleek handheld device. Even in Arctic conditions, everything runs seamlessly with our fully integrated PMS, POS and Payments setup. Highlights: Waitstaff now handle orders + payments from one device Real-time PMS <> POS sync means smoother operations Inventory management and daily reporting made easy Terminal S2 = more tips, happier staff Onboarding? A breeze.  Watch how they make hospitality look effortless, even when it’s freezing:

For HOLI City Apart Hotel in Berlin, rate management was an all-too-familiar challenge: pricing was time-consuming, and manual adjustments couldn’t keep up with fast-moving demand. That all changed when they introduced Atomize, a Mews company and powerful Revenue Management System (RMS), into their tech stack. From manual to automated – with measurable results With Atomize in place, the team at HOLI shifted from reactive pricing to a proactive, automated strategy. Instead of manually tracking market changes and tweaking rates manually, Atomize now optimizes pricing automatically in real time. "Atomize helped us increase revenue because pricing updates happen instantly - crucial for a city hotel like ours."   - Stefan Langhein, Hotel Director, HOLI City Apart Hotel  The result?  A spectacular drop in manual workload for the team  Smarter, fas

For German hospitality chain JustStay, pricing used to come with a catch: their previous RMS (Revenue Management System) wasn’t fully integrated with their PMS, which meant delays and disconnects between pricing decisions and what actually appeared online. Now, with Atomize seamlessly connected to Mews, those frustrations are a thing of the past. “We’re excited to see Atomize take our revenue management into a whole new era.”   – Dr Christoph Hamann, Managing Director at JustStay.  Integrated systems, optimized outcomes Before Atomize, JustStay struggled with slow, clunky processes and missed revenue opportunities. But Atomize’s deep integration with Mews changed everything. Price updates flow directly from Atomize to the PMS and onto OTAs – no delays, no manual fixes, just smooth, automated revenue optimization. The JustStay team now benefit from: ✅ Seamless,

When Norwegian group Kronen Hotels automated their revenue management through Atomize, a Mews company, they unlocked massive time savings – 50 hours per week across the group. Not only that, RevPAR jumped by 35%. Want to know the story behind those numbers? 👇  Revenue management, simplified For Kronen Hotels, managing the revenue strategy for five different properties meant applying pricing updates and tracking market and competitor data – all manually. That's hours and hours of time that could be spent on more valuable tasks. They needed a system that would streamline their operations through automation.  “Atomize turned out to be exactly the system we needed. It automatically collects and analyzes live internal and market data 24/7 for the next 365 days. This saves us about ten hours a week per hotel, which comes to fifty hours per week in total.”  - Chris Pedersen, CEO, Kronen Hotel

For historic Swedish property Frimurarehotellet, embracing an AI-driven Revenue Management System that optimizes rates in real time was an inspired move. The result? Less manual work, 20-30 hours saved every month, and an 8% boost in revenue. 👇  Smarter pricing, slicker operations At Frimurarehotellet, tradition and innovation go hand in hand. But its revenue management processes needed a modern touch. Manual pricing was time-consuming and led to missed opportunities. Enter Atomize, a Mews company. With powerful automation, Atomize freed up hours each week by eliminating manual rate tasks. As for revenue, no opportunity is lost – sophisticated algorithms dynamically price rooms based on market trends, competitor rates, and demand forecasts, ensuring optimal pricing every time.  8% increase in RevPAR  8% revenue growth  30 hours saved every month   

When EMA House implemented Atomize, a powerful Revenue Management System and a Mews company, General Manager Jonathan Anthamatten expected a boost in performance. But the actual results – 19% higher ADR and 80% occupancy compared to a 50% local average – blew him away. Real-time pricing, real revenue growth Before Atomize, the team at EMA House looked at historic data and competitor analysis to set their rates. But they knew they needed a more proactive strategy. Atomize identifies emerging demand by continuously evaluating forward-looking market data. As a result, it suggests optimized rates instantly without endless manual research.  Now, rates at EMA House are updated automatically in real time, ensuring they're always competitive while maximizing ADR and occupancy. “I’m happy we decided to use Atomize as our revenue management system. Without it, we would have missed many opportunities to maximize our rat

Like many independent hotels, the team at Hotel de la Couronne in Geneva was spending too much time on manual pricing and operational admin, leaving revenue on the table. Enter Atomize, a Mews company and powerful Revenue Management System. Thanks to real-time rate updates and operational efficiencies gained through automation, the team achieved an 11% rise in RevPAR in just three months. 🚀   Smarter pricing, higher profits Pricing at Hotel de la Couronne used to be reactive – the team would adjust prices manually and try to keep up with market shifts. Now, Atomize does the heavy lifting by calculating optimum rates and updating them automatically in real time. No more guesswork, no more time-intensive admin or analysis, no more missed opportunities. With smarter pricing strategies in place, Hotel de la Couronne has seen significant revenue growth, all while spending less time managing it. 

When Eccleston Square Hotel added powerful Revenue Management System Atomize to their tech stack alongside Mews, it revealed something surprising. They could be much more aggressive with their rates than they thought. The result? An 18% bump in overall revenue. That's a number worthy of a closer look 🔎  Unlocking untapped revenue  Traditional fixed pricing limited the hotel’s ability to respond to market demand, leaving potential revenue untapped. Atomize’s sophisticated algorithms and advanced automation solved that problem. It automatically adjusts prices multiple times a day based on real-time market conditions to capture as much revenue as possible.   “We feel that Atomize is a lot more dynamic than the way that we did revenue management in the past. Our rates change literally up to 3 to 4 times a day, so it’s very fast pacing.” - Olivia Byrne,

Hey Mews Community! 👋We’re looking for customers who are using the Mews Hourly Booking Engine in unique ways -whether that’s booking boat slips, desks, cabanas, karaoke rooms, or anything else outside the traditional hotel stay. 🚀Why? Be featured in an upcoming press release about the Mews Hourly Booking Engine. We'd love to showcase innovative real-world use cases by our wonderful customers and present some amazing impact data.If your property is doing something creative with the Mews Hourly Booking Engine, drop a comment below by next Wednesday, 26th February, for a chance to be featured!

At Mews, nothing makes us happier than seeing our customers succeed.Your success stories show us that we’re delivering the right solutions, but even more importantly, they inspire others in our community to dream bigger and achieve more. From streamlined operations to increased revenue and happier teams, these stories highlight the transformative impact of innovation.These incredible examples show how our customers are pushing the boundaries of modern hospitality.If you would like to share your successes with us, we would love to collaborate. Post in the thread below.Here’s October’s highlights: Wythe HotelThis industry-leading US independent hotel shared some amazing insights and numbers!They love how all of the guest-facing features are modern and straight-forward, while backend automation tak

Hello Mews Community! 👋Have you been following the incredible customer stories on the Mews website? We’re excited to share the latest five case studies showcasing how our solutions are driving success across various hotels and hostels. Each one highlights a unique journey to operational excellence powered by Mews, but there are some key similarities worth noting.Customer Stories Overview: Fettehenne Hotels (Germany): This family-owned lifestyle hotel chain overcame rapid scaling challenges with Mews’ intuitive system. Their team appreciated the seamless onboarding process, going live in just three days. The ease of use led to shorter staff training times and more time for personalized guest experiences. Petit Hostel (Spain): Known for its innovative approach, Petit Ho

Customer talks...POS with Damien Janssens, Mercure RoeselareAujourd'hui, Cedric discute avec @DamienJanssens de Mercure Roeselare. Damien nous partage son expérience avec Mews POS depuis son installation il y a un an. Il nous parle des avantages notables que cette solution apporte à ses équipes opérationnelles : amélioration du service, réduction des erreurs de commande et minimisation des risques d'impayés. Tout cela dans une courte vidéo !  

We interviewed our community superstar and long-term Mews customer, Mick Vazquez of YHA, and got the lowdown on what’s coming up for YHA this year and his top tips for getting the most out of working with Mews.  Here’s what we said…  Hi Mick. Can you briefly introduce yourself and your role within your organization? My name is Mick Vazquez, I work for YHA Australia serving as the Senior Application manager, I am responsible for all applications that power our operation and enable us to deliver exceptional service and experiences to our guests. How would you personally describe your chain? Could you provide some insights into its overall atmosphere, amenities, and the experience it offers to guests?   YHA is a membership-based, for purpose organization which for more than 80 years, has enc