Mews Onboarding

If you're starting with Mews Operations, the Classic onboarding package is the standard path designed to help you get up and running quickly. What is Classic onboarding?Classic onboarding is a structured onboarding journey designed to make getting started with Mews simple. Instead of building your system configuration from scratch, Mews provides suggested setup configurations based on common property needs, which you can review and adjust to match your operations.The platform also provides built-in guidance throughout the setup process, along with access to support when needed.During onboarding, you'll have access to: Built-in guidance within Mews Training through Mews University Live chat support and bookable calls with onboarding experts An onboarding dashboard that orga

Want to practice using Mews in real operational scenarios before applying it at your property? That’s exactly what Mews Operational Training (MOT) sessions are designed for.MOT sessions are interactive training workshops where you can gain practical skills designed to support your daily work. Through real-life scenarios, storytelling, and hands-on exercises, you’ll learn how to navigate Mews with confidence and apply your knowledge directly to hospitality operations.Topics covered 📋Exercises focus on common operational workflows, including: Creating and modifying reservations Managing check-ins and check-outs Handling billing, payments, and refunds Reviewing reports and dashboards Monitoring arrivals and departures Managing housekee

Get your mapping and parity right, and distribution will be the quietest part of go‑live.Mapping and parity principles Complete room/rate/add‑on mapping and validate parity with small push/pull tests. Keep the channel manager integration disabled until cutover; if the partner needs earlier connect, log the timestamp and re‑validate parity just before switching live. For Booking.com: use Pull mapping for correct codes, confirm age/child settings, and only enable after tests pass; multi‑property setups require separate integrations per property. Importing future bookings and handling stayovers (switching PMS) Import future reservations into Mews before cutover; spot‑check rates, taxes, products, and agency links to avoid mispricing or missing charges. For stayovers during a PMS switch: check out guests in your old PMS, recrea

If you have parent rooms configured in Mews—dormitory rooms with beds, or apartments with bedrooms—your reports will provide you data that requires careful navigation. My foremost advice is to categorize rooms and parent-rooms differently (check this out Using the various Space types in Mews)  For instance, we distinguish between rooms and apartments, where apartments serve as parent rooms containing two standard rooms within. This differentiation allows us to segregate data in our Manager Report, providing distinct insights for rooms and apartments. If help is required with configuring your parent rooms, please refer to this help article for additional information.

KYB (“Know Your Business”) is a legal mandatory requirement for anyone offering payment services—including Mews. It’s not just extra admin (promise! 😉). KYB checks help us confirm your business is real, who owns or controls it, and that the bank account for payouts matches your contract. This protects both your business and your guests. Why KYB matters for your Go-Live No approved KYB means no Mews Payments, no terminals, and no payouts. Incomplete, incorrect, or late KYB is one of the main reasons go-live dates get postponed. The tricky part? The people we need documents from (owners, holding companies, head office) are often not in the project team, so getting the right paperwork can take longer than you think. ⏱️ Treat KYB as a Mini-Project To avoid delays, start your KYB process on day one! Here’s how to keep things moving: Identify the exact legal entity that will contract wi

Avoid last‑minute “we can’t go live” moments by completing compliance and payment setup before your big day.What must be complete before go‑live Finish KYB/KYC with accurate UBO and tax details; missing or mismatched UBO information/tax IDs commonly block approval and will delay payments activation. Mews Payments must be enabled before you can order/activate terminals and take card payments in production. Terminals: ordering, pairing, testingOrder terminals after Payments is enabled and allow time for delivery and setup. Pair devices and run a small sale (and a refund/pre‑auth if relevant) on go‑live day to confirm end‑to‑end flow.Payouts: what to expect and where to checkAfter the initial delay, payouts are daily; verify amounts and dates in Finance → Payout report so your finance team knows exactly what to expect.Commo

A calm, confident go‑live is doable with a focused, one‑hour routine and a few high‑value checks. This checklist is for operational leads and the go‑live captain at your property.Before you start: quick readiness signals If your onboarding dashboard/system audit shows you’re ready, and you’ve collected simple evidence (channel manager parity, terminals paired, go‑live captain named), you can proceed without a live call. Capture screenshots/logs as proof in case you need help later. Keep your channel manager integration disabled in Mews until cutover; if your partner requires connecting earlier, re‑check parity right before you switch it on. The 60‑minute go‑live routine Distribution (10 min): On one major OTA, confirm your listing shows the same availability, rates, and restrictions as in Mews and your channel manager. If it doesn’t match, pause activation and fix mapping/pa

Switching your property management system (PMS) can feel daunting, especially when it comes to online travel agencies (OTAs) and channel managers. But with the right steps, you can make the transition smooth and stress-free. Here’s a friendly guide to help you get your mapping, parity, and distribution just right! 🚀Mapping and Parity PrinciplesBefore you go live, it’s crucial to ensure your room types, rates, and add-ons are mapped correctly between Mews, your channel manager, and each OTA. Double-check everything with small push and pull tests to confirm parity—meaning prices, availability, and restrictions match everywhere. Don’t enable the channel manager integration until you’re ready for cutover. If a partner needs to connect earlier, make a note of the time and recheck parity just before going live. This helps avoid any nasty surprises! 🧐For Booking.com, use Pull mapping to get the right codes and confirm age and child settings. Only ena

Getting ready for your Mews go-live can feel like a big task, but with the right preparation, you’ll breeze through it! This guide covers the key steps to take before, during, and after your connection day, so your team and tech are set up for success.Audience: operational leaders, front office, finance, and IT support. 👩‍💼👨‍💻👨‍🍳J‑7 to J‑1 Days: Before the Live Day 🗓️Key cutters: review vendor prerequisites, network requirements, and supported workflows (have – if possible- onsite IT for the day. 🗝️ (List of key cutter articles for Mews PMS) Payment automations: switch all payment automations and settlement rules to manual ahead of imports or channel pushes to avoid duplicate cha

💡 Before You ConnectBefore you can set up the Salto integration, you must have the Salto application, either Salto ProAccess Space Configurator or Hotel Access Management Software licensed and installed on a computer at your property. Once your Salto account is ready, follow this guide to set up your Mews account the right way to ensure smooth integration with your key lock software.✔ Accurate key cutting✔ No common setup errors✔ Faster go-live 1. Property Level (Spaces, DeviceHub)Spaces: verify if the name of your spaces in Mews and Salto is the same or different; make sure to follow Key cutter mapping if necessary (*useful links > 2). DeviceHub: once installation is finished, you can view and maintain your Mews Connector integration setup from the DeviceHubs screen in Mews.2. Service Level (Services)

Hi Community! Check out our minimum setup checklist for Sage 50 👇💡 Before You ConnectSet up your Mews account the right way to ensure smooth integration with your accounting software.✔ Accurate revenue data flow✔ No common setup errors✔ Faster go-live 1. Property Level (Property and finance configuration)Accounting categories – ensure you have created all the accounting categories you want to use at your property. Ensure every accounting category has the Ledger account code field filled in. Note: Mews and accounting integration require this for data exchange, so consult your accountant to ensure accuracy. Create separate accounting categories for any outlets, such as a bar that generates revenue in Mews Operations through a Point-of-Sale system. Accounting & Operational editable history

Hi Community! We hope you find this minimum setup checklist for Booking.com helpful 💡 💡 Before You ConnectBefore you can set up the Booking.com integration, you must have the Booking.com account created for your property with all the rooms and rate structure populated. Once your Booking.com account is ready, follow this guide to set up your Mews account the right way to ensure smooth integration with your sales channel.✔ Accurate inventory, pricing and restrictions update and successful reservation reception✔ No common setup errors✔ Faster go-live 1. Property Level (Spaces, property details, company and travel agency)Spaces: ensure all spaces (rooms) are created and added to their corresponding room categories. Property details: ensure all customer facing property details such as name, email, telephone, website

Ever wondered what makes a bookable product different from an additional service in Mews? You're not alone! Let's crack on and clear up the confusion, so you can set them up like a pro (and avoid a billing headache later). 😄More info: Understanding services What’s a  Bookable Product? 🛏️✨ A bookable product is tied directly to a booking.  Must link to a service (Like : Long Stay, Seminar).  Only sold with a reservation.   Rules & automation: add breakfast or packages automatically.  Flexible billing: once per stay, per person, per night… you choose.  Fixed price (n

Hey everyone,I wanted to share something a lot of clients run into with tips and service charges in Mews POS, and how I would manage it in my property. Maybe it’s useful for you too!Tips are always going to the staff. Sometimes you do it on a monthly basis, or a weekly basis. Sometimes the waiting staff is allowed to take the money out of the wallet at the end of the shift. If you are not doing this by waiters on a shift basis, you can go down to the “Here’s the tricky part” bit. I am explaining here if tips AND service charge are paid out to the staff, if it is only tips, it is the same flow. You just ignore the service charge bit.In the shift reports, Mews POS shows service charges and tips together under one other.             During a shift, you can also log

You’ve made it through your Mews go-live… congratulations!  Now, let’s make sure everything’s running smoothly. Use this handy checklist to catch any sneaky issues and score peace of mind. 🌟 Key Cutter Connections  Are your key cutters connected and making keys as expected? For help with key cutters, see our article on key cutter integrations🗝️  Reservation Checks  Confirm that all reservations were imported correctly (from your channel manager, OTAs, website, manual entries, groups, or allotments). Guide here