Mews Onboarding

Getting ready for your Mews go-live can feel like a big task, but with the right preparation, you’ll breeze through it! This guide covers the key steps to take before, during, and after your connection day, so your team and tech are set up for success.Audience: operational leaders, front office, finance, and IT support. 👩‍💼👨‍💻👨‍🍳J‑7 to J‑1 Days: Before the Live Day 🗓️Key cutters: review vendor prerequisites, network requirements, and supported workflows (have – if possible- onsite IT for the day. 🗝️ (List of key cutter articles for Mews PMS) Payment automations: switch all payment automations and settlement rules to manual ahead of imports or channel pushes to avoid duplicate charges. 💳 (How to create a payment policy in Mews Operations) Email options: in General settings, untick the first two email options to reduce noise during migration and imports. ✉️🔕 Channel manager: align timing with your partner for the connection window; confirm push behavior and any temporary stop‑s

💡 Before You ConnectBefore you can set up the Salto integration, you must have the Salto application, either Salto ProAccess Space Configurator or Hotel Access Management Software licensed and installed on a computer at your property. Once your Salto account is ready, follow this guide to set up your Mews account the right way to ensure smooth integration with your key lock software.✔ Accurate key cutting✔ No common setup errors✔ Faster go-live 1. Property Level (Spaces, DeviceHub)Spaces: verify if the name of your spaces in Mews and Salto is the same or different; make sure to follow Key cutter mapping if necessary (*useful links > 2). DeviceHub: once installation is finished, you can view and maintain your Mews Connector integration setup from the DeviceHubs screen in Mews.2. Service Level (Services)No special requirements unless Mews Kiosk will be used with key cutter connected. In this case 1) complete integration installation first and then 2) add Salto key cutter to your Mews

Hi Community! Check out our minimum setup checklist for Sage 50 👇💡 Before You ConnectSet up your Mews account the right way to ensure smooth integration with your accounting software.✔ Accurate revenue data flow✔ No common setup errors✔ Faster go-live 1. Property Level (Property and finance configuration)Accounting categories – ensure you have created all the accounting categories you want to use at your property. Ensure every accounting category has the Ledger account code field filled in. Note: Mews and accounting integration require this for data exchange, so consult your accountant to ensure accuracy. Create separate accounting categories for any outlets, such as a bar that generates revenue in Mews Operations through a Point-of-Sale system. Accounting & Operational editable history window – the editable history window in Mews decides how far in the past you can modify reservations; when connecting to accounting software, it is recommended to set up this setting to 1 day. P

Hi Community! We hope you find this minimum setup checklist for Booking.com helpful 💡 💡 Before You ConnectBefore you can set up the Booking.com integration, you must have the Booking.com account created for your property with all the rooms and rate structure populated. Once your Booking.com account is ready, follow this guide to set up your Mews account the right way to ensure smooth integration with your sales channel.✔ Accurate inventory, pricing and restrictions update and successful reservation reception✔ No common setup errors✔ Faster go-live 1. Property Level (Spaces, property details, company and travel agency)Spaces: ensure all spaces (rooms) are created and added to their corresponding room categories. Property details: ensure all customer facing property details such as name, email, telephone, website and address are updated since those will be visible in Guest portal and emails (if used). Company profile and Travel Agency contract – create both profiles for Booking.com in

Ever wondered what makes a bookable product different from an additional service in Mews? You're not alone! Let's crack on and clear up the confusion, so you can set them up like a pro (and avoid a billing headache later). 😄More info: Understanding services What’s a  Bookable Product? 🛏️✨ A bookable product is tied directly to a booking.  Must link to a service (Like : Long Stay, Seminar).  Only sold with a reservation.   Rules & automation: add breakfast or packages automatically.  Flexible billing: once per stay, per person, per night… you choose.  Fixed price (no on-the-spot discounts).  Great for upselling — they show in the Booking Engine and pre-checkin emails.  Handy examples:  🥐 Breakfast (billed per person, per night—easy to automate alongside room rate)  🐶 Pet fee (per night)  🍾 Romantic package (champagne + chocolates, usually “once”)  🏛️ City tax (per person, per night—watch those local regs!)  Setup guide: How to create a product in Mews Operations  What’

Hey everyone,I wanted to share something a lot of clients run into with tips and service charges in Mews POS, and how I would manage it in my property. Maybe it’s useful for you too!Tips are always going to the staff. Sometimes you do it on a monthly basis, or a weekly basis. Sometimes the waiting staff is allowed to take the money out of the wallet at the end of the shift. If you are not doing this by waiters on a shift basis, you can go down to the “Here’s the tricky part” bit. I am explaining here if tips AND service charge are paid out to the staff, if it is only tips, it is the same flow. You just ignore the service charge bit.In the shift reports, Mews POS shows service charges and tips together under one other.             During a shift, you can also log deposits and withdrawals — so if someone takes cash tips out of the register, just record it as a withdrawal. (How to make a deposit/withdrawal from the cash drawer in Mews POS)One thing to note: the tip amount in the report is

You’ve made it through your Mews go-live… congratulations!  Now, let’s make sure everything’s running smoothly. Use this handy checklist to catch any sneaky issues and score peace of mind. 🌟 Key Cutter Connections  Are your key cutters connected and making keys as expected? For help with key cutters, see our article on key cutter integrations🗝️  Reservation Checks  Confirm that all reservations were imported correctly (from your channel manager, OTAs, website, manual entries, groups, or allotments). Guide here   🛎️  Double-check guest numbers (adults/children), dates, room categories, and that agencies are linked properly for each booking. If you need more on reservation details or the Reservations overview module, see this article   Pricing Tab  Review that all nightly rates and charges are correct. For a refresher on rate management, visit this article 💵  Items and Extras  Make sure all extra products (breakfasts, pet fees, etc.) are attached to bookings correctly (whether per p

In today's fast-paced world, efficient reservation management is crucial for businesses across industries. 🚀Reservation reports play a vital role in optimizing resources and ensuring customer satisfaction. With the rising number of inquiries about reservation reports, we've compiled a concise guide to address the most common questions. ❔This article provides practical examples and insights into their usage, enabling you to make informed decisions. Let's explore the power of reservation reports in transforming your reservation management processes. 🌟Introduction to the Reservation Report 📑Located in the middle of your Dashboard, the Reservation report is a goldmine of information in your system. From checking today’s arrival to overall monthly numbers, this versatile report can seem overwhelming, so I am here to help you with a few principles that will enable your new favorite report in Mews.Similar to other reports in Mews, you can find the filters on the right side of the screen. T

Hi Community,When configuring Mews POS, it’s important to understand when to use the web interface versus the mobile app, as each serves distinct purposes.1. When Should I Use the Web Interface?The web interface is primarily used to configure and manage your Mews POS account. Through this platform, you can set up all the administrative and operational details required for your business.Key tasks you can perform via the web interface include:Creating your merchant account: Add essential administrative details, such as your business name, contact information, address, VAT number, and more. Payment method setup: Your onboarding manager or support team will help configure the payment types that best suit your business requirements. Tipping: Once the payment methods are configured, you can decide which ones should include tipping. Simply open the payment type and toggle the tipping flag for the appropriate method (e.g., cash or card). Keep in mind that some payment methods, such as vouchers

Hello Community, When you are using Mews POS and during service you get this nasty pop up when you close an invoice saying ‘PMS Error’ you know that something went wrong.You can click ‘Show details’ to see what is wrong. And if you know how to fix it, to resolve this. If not, contact support to see why this invoice could not be transferred to the PMS.When you fixed the cause of the problem, you can go send the invoice to the PMS againIn the app:Go to your invoices and go to this specific one. Scroll down a bit and you will see the detailed error message again (in red). Followed by the buttons ‘CLEAR’ and ‘RETRY’. Just click ‘RETRY’ and it will send the invoice to the PMS.If it was successful, you will get a message and the buttons will disappear. You don’t need to do anything more.However, when it is not successful, a new error message will pop up:Sometimes fixing the cause will not help you in sending the invoice to the PMS. In that case you need to add this in the PMS manually. How t

Ensuring that your hardware is set up and connected on-site at least five days before the launch is absolutely critical for a smooth operation. However, what do you do when you're confident that everything is properly connected, yet you encounter persistent printer issues? The worst-case scenario is when the printer refuses to print altogether. We recommend delegating the setup and wiring of printers to your hotel's IT personnel or someone proficient in technology. Nevertheless, even those well-versed in technology can encounter such challenges, and I've witnessed this scenario unfold frequently. If you find yourself in such a situation, here are some invaluable insights to troubleshoot the printers effectively.Let's delve into two primary categories of printer issues: Configuration and Network issuesConfiguration issues - Mistake in the printer configuration Networking issues - Caused by a fault in network connectivity Hardware issues - This may be caused by device malfunctions or inc