Mews Payments

Hi Mews crew, We’re really excited to bring Multicurrency by Mews Payments to customers using Adyen as their underlying payments processor in Europe, helping properties open up a brand-new revenue stream. For this launch, Multicurrency is available for online payments only. Multicurrency on Adyen terminals will follow at a later date.If you’re eligible, we’ll be in touch by email soon with more details and instructions on how to opt in.And the best part? It’s included in your Mews Payments contract at no additional cost.Let’s take a closer look.  What is Multicurrency? International travel should feel effortless, but paying in another currency often does not. Guests may see one price when they book, then discover additional fees or unclear exchange rates later from their bank. And that causes easily avoidable stress. Multicurrency helps solve that. With Multicurrency, international guests making online payments can choose to pay in their home currency, with fees displayed transparently

No one likes chasing payments. Whether it’s for a guest enjoying an extended stay or a monthly gym membership, hotels need a seamless way to automate subscription-based payments with no manual follow-ups. Step forward our new feature: Recurring Payments. It’s a smarter, smoother way to automate regular payments for your regular guests. What is Recurring Payments? It’s exactly what it sounds like. You can now set up repeat payments for guests using SEPA Direct Debits and cards, and Mews will automatically collect funds on the schedule you choose.  Why you’ll love it   Secures revenue and helps predict cash flow   Reduces manual work, errors, and operational costs   Embeds seamlessly with frictionless reconciliation and reporting in Mews   Scales easily as your business grows   Why your guests will too   Automated payments for a smooth, stress-free experience   Fewer missed payments and uninterrupted access to services   Secure by design with tokenization   Predictable schedules th

For many hotels, collecting payments from invoices is still a slow, manual process.  Revenue is often recorded the moment a service is provided, but the actual money can take days or even weeks to arrive.  Busy finance teams are stuck manually issuing invoices, chasing overdue payments, checking bank portals and matching incoming transfers across spreadsheets and disconnected systems.  It’s time-consuming, fragmented and it delays cash flow. That’s why we’ve built Accounts Receivable by Mews Payments: a hospitality-focused solution that automates invoice issuing, reminders, payment collection and reconciliation directly within Mews.  All to ensure that your hotel gets paid faster.  Accounts Receivable in action Imagine a company books 15 rooms for a three-night conference event at your property. With Accounts Receivable, the full invoice-to-cash cycle becomes simpler and quicker.  Invoice issued: Once the booking is complete and billing closes, an invoice is automatically created and s

Why this mattersReconciling card revenue to bank deposits can be confusing because payouts bundle many transactions, include fees/adjustments, and often don’t align 1:1 with a single day or reservation. A clear workflow cuts hours of detective work and reduces month-end stress. What’s the challengePayouts can include multiple days of charges, late-settling refunds, and chargebacks, so “Net ≠ Today’s sales.” You need the right reports and a repeatable flow to match bank deposits, fees, and gross revenue correctly. Best-practice workflow Use the Payout report to see each payout batch at a glance (Gross, Fees/Commission, Net, Status), then drill into a payout to view the transactions included. This gives you your “bank-facing” view for reconciliation. Use the Mews Payments balance report to click into the same payout, view platform fees, charges, and commission adjustments tied to that payout, and copy identifiers you’ll match next. Open the Payment report, filter by relevant dates, a

 Why this mattersChargebacks can be avoided more often than you think—and when they happen, a timely, well-formatted response with the right evidence gives you the best chance to win. What’s the challengeProperties miss the response window or submit incomplete evidence, or they’re unsure who to notify and how to format documents for issuers—lowering win rates. Prevention checklistUse clear payment descriptors* require 3DS for remote payments communicate policies clearly favor terminals for card-present staysThese will reduce “unrecognized” and fraud claims. How to respond (step-by-step) Watch for the notification sent to your configured chargeback email and gather evidence quickly; aim to reply as early as possible within the processor’s window. More on Chargeback FAQs here Follow the “How to respond to a chargeback” guide and template; keep evidence in English, legible, and relevant to the reason code; submit once, in allowed formats (PDF/JPG/PNG).  For guidance, review help article

Why this mattersAccountants need to know where to see fees, commission adjustments, and currency conversion impacts. Guests appreciate transparency—and properties can create a small new revenue stream with Multicurrency. What’s the challengeTeams aren’t sure where fee details live (hint: Payment report export) or how Multicurrency appears across invoice and reporting views; finance wants to explain line items simply. Best-practice overview For detailed fee breakdowns (scheme, interchange, commission, adjustments), export the Payment report; fee columns populate after processors finalize actual fees (typically within a few days).  See help article Track fees with the Payment report export   Multicurrency by Mews Payments offers guests the choice to pay in their home currency at a transparent markup; properties retain a portion of the markup and can see Multicurrency revenue in reporting and invoices per guidance.  Take a look at the community announcement and guides for Multicurrency

Why this mattersChasing overdue bills costs time and hurts cash flow. Payment requests let guests pay from a secure link. With the right setup, you’ll collect faster and avoid accidental duplicates. What’s the challengeTeams sometimes skip a few setup steps (like Receivables or the invoice payment link), or they collect a payment request and also let an automatic rule charge the card—risking a duplicate. Best-practice checklist Confirm you’re using the Mews Payments; only then can you send payment requests or add a payment link to invoices. Refer to Send a payment request by email help article.  For ad‑hoc requests: from the customer profile, Payments tab > + Payment request, complete the fields, and send; the guest pays securely and you’ll see Completed/Expired status in Mews. Refer to Send a payment request by email help article. For invoices: enable the payment request link in Accounting configuration so invoice emails include a Pay link; payments reconcile back to the invoic

Payments are a vital part of every stay. But they shouldn’t be the main event.  Mews Payments takes the friction out of processing payments, both for guests and hotel staff, making them fast, seamless and secure. This article explains what Mews Payments is, introduces its core capabilities and links you to further guides, best practices and step-by-step help. Let’s start with the basics.  What is Mews Payments? Mews Payments is a payments platform that’s deeply embedded into every layer of the Mews operating system. It automates complex tasks to help drive revenue, reduce costs and accelerate cash flow – all while ensuring payments comply with global security regulations. That means staff can spend less time worrying about transactions and more time connecting with guests throughout their stay.  Core capabilities Let’s take a look at some of the most important features of Mews Payments. Embedded, not integrated: Because Mews Payments is embedded within the Mews ecosystem, staff don’t n

Why this mattersIf your Mews Payments balance goes negative due to refunds, chargebacks, or platform fees, you may receive a request to top up. Knowing where to check and what to do avoids interruptions and surprises. What’s the challengeTeams see a negative balance or a platform-fee deduction and aren’t sure whether to pay now or wait for the next settlements; occasionally, payout bank details need updating securely. Best-practice triage First, open the Mews Payments balance (Merchant balance) to see recent payouts, charges, platform fees, and commission adjustments; compare with the Payment report to see which transactions are Charged vs Settled (only Settled hit the bank).  Mews Payments balance (what you’ll see and how to use it): The Mews Payments balance report If your balance is negative, new Settled charges may auto-cover it; otherwise, use the payment link/wire on the invoice to top up and return to positive sooner. You may also find you can’t refund a guest does to negative

 Why this mattersRefunds are easy when you pick the right path. The quickest way to decide is to identify how the original payment was taken—then follow the matching refund method. What’s the challengeIf the original payment was via Mews Payments (online), you can refund in-app on the payment item, see How to refund a credit card Terminal payment help article.If it was via Terminal, refund on the terminal and record it in Mews. If it was an External payment (e.g., wire), record a negative external payment in Mews—funds move outside the system.  Quick decision guide If the payment shows an Identifier/Status and “three dots” action in Mews, it’s a Mews Payments transaction—use refund from the payment action menu; partial refunds are supported where applicable.  Refer to the Take a payment (how to identify methods and handle failures) help article.  *Note: any refunds or transactions without an identifier will have been processed externally, not through Mews Payments - more on this here  

Until now, verifying cards before arrival has often meant pre-authorizations, manual checks, or clunky third-party tools. Each step creates friction for guests and inefficiency for staff. Not to mention that every invalid card, no-show, or failed payment costs hotels revenue.  That’s why we built Zero Amount Authorization, a smarter, seamless way for hotels to verify cards from the moment of booking – all without charging guests.  Protecting revenue the easy way For many hotels, payments before arrival are a constant challenge:  Invalid cards or no-shows → lost revenue, uncollected incidentals, and chargebacks.  Manual card checks → hours of repetitive admin that distracts staff from guests.  Complex deposit rules → confusion for travelers, frustration at booking and unwelcome charges.  Zero Amount Authorization ensures that every booking is backed by a real, valid, and 3DS-authenticated card*, giving hotels confidence that their revenue is protected – and providing a frictionless ex