Discuss Mews Products

Hallo,Vielleicht habe ich da eine Blockade aber ich kann leider nicht erkennen, wie ich als Administrator eine bestehende Restriktionen überschreiben kann.Das Problem ist, dass ich jedes Mal die Restriktionen modifizieren oder gar löschen muss, um diese bestehende Restriktionen in Teilen zu überschreiben. Bei unserem Vorherigen PMS war es als Administrator jederzeit möglich, ein Restriktion einfach nur zu überschreiben.Danke für eure Infos und Feedback im Voraus.

Hi Everyone!We have recently set up the MEWS KIOSK in our Tablet and I wanted to ask, if there is a way to disable the automatic check in after filling up the details and signing the digital card? We just want to use the app just as a digital registration card. I tried to find some answers in the community and with MEWS AI as well but couldn’t figure out exactly. Any kind of support will be much appreciated!Peace,Niko

TIP OF THE WEEK: Simplifying rate groups in Mews and how to organize and display rates effectively Rate groups are like folders that contain different rates with similar rules for settlements and cancellation fees. However, creating these groups needs more than just rates that look alike. When we group rates, we must think about how they appear in the Mews Booking Engine. Here's the thing: only the cheapest rate in a group will show up. So, if you have two rates in one group, only the cheaper one shows, and the more expensive one gets crossed out. Consequently, even if two rates share cancellation policies and settlements, they need separate groupings to ensure visibility. For example, let's say you have a "Fully Flexible" rate and a "Fully Flexible Breakfast Included" rate. Even if they have the same rules for se

Can anyone recommend (physical) ID scanners that work well with the Mews kiosk? I have experience with AdriaScan and 365id (both have their up- and downsides), but not in combination with kiosk check-in. I am aware that Mews offers ID scan via the camera, but in my tests, it didn’t work very well. 

  Tiene los permisos standar de ese rol.

Hi Community!We are struggling a bit with the new email templates, specifically the price per room. Mews loops through the reservations in the confirmation email, and displays the info for each reservation. But does not show the price. The price is only shown in a summary at the bottom.For us, this summary shows up as:  This makes it impossible for the guest to figure out to which room the price belongs.  However, in the example text, in the mail editor, the merge tag show the name of the room above each charge. Is that just misleading, or does that actually work for other properties? Are we doing something wrong..?Or does

Liebe Community, wir beschäftigen uns aktuell mit MEWS Events und überlegen das Tool künftig einzusetzen.Mich würde sehr interessieren, wie eure Erfahrungen damit aktuell aussehen:Gibt es noch immer Themen oder Probleme im täglichen Arbeiten? Falls ja, in welchen Bereichen (z. B. Function Sheets, finanzielle Abwicklung, Packages etc.)? Oder habt ihr inzwischen gute Workarounds bzw. Best Practices gefunden?Über ehrliche Erfahrungswerte, sei es positiv oder kritisch, würden wir uns sehr freuen! Vielen Dank vorab & liebe Grüße, Sarah aus dem Hotel Altstadt Vienna 

Hi AllIs there a way to have a tax-exempt report that will show all the reservations made that are tax exempt?  The report we have only shows the city tax-exempt.  We need a report that shows every tax-exempt especially the state tax.Brandy Brack General ManagerHotel Barkley

Hallo, kennt sich hier irgendjemand mit der Benutzung von Schleifen aus. Ich verstehe das leider nicht und die schleifen kann man auch nur in englisch konfigurieren. gibt es da irgendwo eine seite, wo das genau erklärt ist ? ich bin hier gerade am verzweifeln. die gäste beschweren sich schon über die schlechte verständlichkeit des Angebots oder auch der Bestätigung. 

Anyone having issues with Expedia or booking transferring to Mews correctly?  If so how did you fix it?

Hi Mews Community,we use Mews + Guest Portal and would like to make City Tax mandatory to pay during online check-in — for both OTA and direct bookings.A few questions: Is it possible to offer additional payment methods in the Guest Portal (beyond credit card)? What’s the cleanest way to set this up: City Tax/Stay Product + Payment Policy, or (tax) deposit / automatic tax deposit? Ideally, guests should pay only the city tax during online check-in, while the remaining balance can be paid later. How do you handle the calculation in this setup (e.g., per person/per night, exemptions like children, partial stays/changes, and adjustments if the guest count or dates change after check-in)? Any best-practice setup tips are appreciated.

Hi Mews Community 👋We’re looking to learn from other properties on how you handle bookable services—specifically when they unintentionally affect guest profiles and repeater reporting.BackgroundAt our property, we use Mews Bookable Services for two main purposes: Creating room reservations across different room types (Duhh) Allowing guests to reserve complimentary beach spots for the next day  The beach reservations bookable service and booking engine were set up following Mews Help guidelines, allowing guests to book either via the front desk or independently through a booking engine link in our guest app.The Challenge We’re SeeingWhen a guest books a beach chair for the next day, Mews creates a new reservation tied to the guest profile. From a system perspective, this reservation

Is there a way to let MEWS know that we are in Canada and that an address should be :Door number/civic address, street name, province/state, country, postal code?At the moment, it automatically reverts to :street name, door number/civic address, province/state, country, postal codewhich makes any exported list useless to convert to automatic mailing or for import to another software. We are manually correcting any issues we come across, but as soon as we use the Search function, it reverts to the incorrect adress when completing the boxes

Dear Mews team First of all, 6 years ago when we switched to Mews, it was because of the modern platform with most functions ready to use for one price.Over the years we saw improvements, especially due to the fact that Mews software engineers started listening to people working at full service hotels with real staff and real guestsI fully understand that improvements have to be continued and that efficiency is kingI really thought that paperless is going to be the future, so I am very surprised to see what will be happening to the Reservation report which we all find on main commander screenOn screen it is REALLY useful.All our staff can quickly see what happened in the last hour, and for additional enquiries there are filters (top). Easy to edit and make changes (there are always changes)Several points I wish to mention and hope that actual reservation report stays as it is, or improvements will be implemented asap in the new

🌞 Guten Morgen zusammen,☑️ Nutzt jemand von euch die Checkliste als Frühstücksliste 🥐☕ und kann dazu berichten?Wäre ein cooles Feature ✨ – aber ich kriege das nicht richtig gefiltert 🤯:➡️ Entweder fehlt die Hälfte der Gäste 🧍‍♂️🧍‍♀️ oder➡️ wenn man alle Produkte anzeigt, ist es zu verwirrend 🍳🥓🍯…Freue mich auf euer Feedback! 💬 

The Schultes POS and SwiftPOS (Xmlpos IP connector) is a new Marketplace integration that allows Mews to connect to point‑of‑sale (POS) systems that use the XmlPos protocol What is the Schultes POS and SwiftPOS connector?  A Marketplace integration card in the Point of sale category, called Schultes POS and SwiftPOS connector (Xmlpos IP connector)  A standard connector that works with any POS using the XmlPos protocol, starting with SwiftPOS and Schultes POS (Bluepos).   A bridge between the POS and Mews, translating messages from the POS into API calls in Mews, and sending responses back .    Which POS systems are supported today? The first wave of supported POS systems are: 

Good morning everybody from Venice, Italy.I would like to ask the community how they approach the following very common situation: When you have two or more rooms travelling together as a family, it can very well happen that one customer will settle for all of them. In a previous PMS I was able to just route any charges to e.g. the kids’ room to the parent room using ‘route to room’ and inserting the corresponding room number.Mews does not seem to have this feature, other than changing the bill owner, which however does not solve the issue of any further charges made during the stay to be routed automatically to the main room. Any charges made to the kids’ room remains in a new bill in the kids’ room.Is there any feature or work-around that perhaps I am overlooking?Thank you very much for your feedback, it will be much appreciated.Paola

Hallo liebe Community,seit der neuen Ledger-Funktion haben wir ein Problem mit den ausstehenden Salden.Bisher haben wir die Gegenkonto-Funktion immer als Abgleich und Kontrolle für offene Rechnungen genutzt. Seit dem letzten Update werden jedoch bei Erstattungen und Gutschriften diese Positionen weiterhin mit unterschiedlichen Salden angezeigt, anstatt – wie zuvor – mit 0 Saldo ausgeblendet zu werden.Ein Beispiel habe ich im Anhang beigefügt.Da wir dieses Tool in der Buchhaltung als Übersicht für offene Rechnungen verwenden, befürchten wir, dass die Liste durch weitere Gutschriften zunehmend „zugemüllt“ wird und der Überblick verloren geht. Vom Support wurde uns bereits ein Workaround über Excel empfohlen, was in der täglichen Praxis allerdings wenig sinnvoll erscheint.Hat jemand ähnliche Erfahrungen

Hallo,een klant heeft er ons op attent gemaakt dat de interne nota ook op de peppol factuur staat.Dat kan natuurlijk niet de bedoeling zijn.  Ik heb hiervoor op 22/1/2026 een ticket aangemaakt maar tot nu toe nog geen antwoord op ontvangen.Hoe kunnen we dit asap oplossen aub?Alvast bedankt.Chantal