Discuss Mews Products

We’ve received our first invoice and I notice it has PMS Advanced as the subscription. As we require and Open API, is this subscription correct, or has there been an oversight? I also note the Analytics in the Enterprise subscription. Although we are small (mum and pop shop with a cleaner), each of our 13 individual serviced apartments is treated as a separate property. Each can have different targets (largely down to the apartment owners’ individual expectations). Looking at detail per property rather than generally overall is really important in this small portfolio. Do we need to be on Enterprise to get the open API? Is the cost going to be prohibitive? Any and all input gratefully received.Many thanks in advance. Julie MadisonMadison Hill 

Hallo zusammen,Am Wochenende haben wir aktuell einen Mindestaufenthalt von zwei Nächten. Gibt es eine Möglichkeit, kurzfristig (X-Tage vorher ) automatisch freie Kapazitäten auch für nur eine Nacht freizugeben? Ich bekomme die Einstellung leider nicht hin. Vielen Dank vorab :-)

Hallo zusammen, gibt es eine Alternative bei MEWS payment oder ist man an Stripe und die hohen Gebühren gebunden, unsere Kartengebühren haben sich fast verdoppelt!!! Was gibt es für eine Alternative die Gebühren zu reduzieren, wir waren mit Suite 8 bei Nexi und dort waren die Gebühren akzeptabel. was habt ihr für Erfahrungen gemacht oder wie geht ihr mit den gestiegenen Gebühren um?

Hi everyone.  With our Event and Group Accommodation deposits, we use a Deposit Product code so when the invoice is posted into our accounting software (Xero) deposits go into a liability account. When a final invoice is created, the deposit is ‘reversed’ using a Less Deposit product code, taking it out of that liability account and into income. I’d be keen to see what other users do.  Thanks so much!

Beste, wanneer wij een product op een rekening toevoegen en wij geven exta info mee via “notes” onder “addtional settings” dan verschijnt deze info wel op de PDF-factuur maar deze info gaat niet mee wanneer we de factuur via Peppol versturen. Concreet voorbeeld:wij maken een voorschotfactuur.  Hiervoor hebben we een apart product.  In die “notes” geven we dan mee waarvoor dit juist is en de datum. Nu hadden wij verschillende voorschotfacturen gemaakt voor verschillende seminaries van 1 klant die hier zullen doorgaan in de loop van 2026.  Telkens mooi vermeld hoe en wat, maar wanneer onze klant de facturen via Peppol ontvangt kan hij deze info niet zien.  Dus hij weet niet voor welk seminarie welke factuur is. Is hier een oplossing voor? Alvast bedankt. Groetjes, Chantal

Hi everyone 👋does anyone know how to filter by segment in the new report? 🔍There’s a filter area in the bottom right, but it doesn’t show any segments. When using the general filter, “Segment” appears as an option, but you can’t type or select anything 🤔Is anyone else experiencing the same issue? 🙋‍♀️🙋‍♂️

Hi Everyone!We have recently set up the MEWS KIOSK in our Tablet and I wanted to ask, if there is a way to disable the automatic check in after filling up the details and signing the digital card? We just want to use the app just as a digital registration card. I tried to find some answers in the community and with MEWS AI as well but couldn’t figure out exactly. Any kind of support will be much appreciated!Peace,Niko

Es posible conectar el motor de reservas de MEWS a una web wordpress? 

Hallo ihr lieben, folgender Fall:Eine große Reservierung mit verschiedenen An- und Abreisedaten, sowie Personenanzahlen in den Zimmern. Den regulären Frühstückspreis möchten wir für diese gesonderte Reservierung herabsetzen. Um die Vorabrechnung korrekt zu erstellen, aber auch die Checkliste für Produkte nutzen zu können, buchen wir das über den “Posten” Reiter in der Reservierung. Hier kann ich aber keine Preisänderung eintragen, ohne den Preis des gesamten Produktes für alle Reservierungen zu ändern. Ist das ein “Feature-Request” oder steh ich auf dem Schlauch? Vielen Dank!

Hallo zusammen,wir beobachten aktuell ein Problem mit den Links zum Gästeportal in unseren Bestätigungs- und Check-In-E-Mails und würden gerne wissen, ob andere Häuser ähnliche Erfahrungen machen. Das Problem: Obwohl die E-Mails frisch versendet wurden (oft erst wenige Minuten alt), führt der Button "Zur Buchung gehen" bei vielen Gästen direkt auf eine Fehlerseite mit der Meldung: „Ihr Link ist abgelaufen. Sie erhalten einen neuen Link per E-Mail...“.Die offiziellen Mews-Fristen (24h nach Ende der Reservierung oder 4 Wochen nach Versand) greifen hier offensichtlich nicht. Der Link scheint bereits beim ersten Klick als "abgelaufen" markiert zu werden.Verschärfung durch Zustellungsverzögerung: Unsere internen Tests und das Feedback von Gästen haben zudem gezeigt: Klickt der Gast auf der Fehlerseite auf den Button, um einen neuen Link anzufordern, dauert es zwischen 20 u

Yes, billing automation having just gotten smarter was a windfall for our operation. As a small property with few Staff members, all of us hold many roles on a daily basis. We have no accounting or finance department, no IT department, to name just a few. When billing automation rolled out, automatically sorting charges into bills by stay dates and whether they are owned by an OTA or a Guest erased many of the accidental billing issues we had to correct when a Guest was incorrectly charged for a future stay or for an OTA-paid stay, billing the Guest’s credit card instead of the virtual credit card.I would never want to go back to where we began. I would, however, like to understand why there is not an automated method to close OTA bills like there is for closing Guest-owned bills when they’re at a $0.00. I do not put this task on my Front Desk Staff member because s/he may often be redeployed to assist Housekeeping when we have high Guest turnover during the weekends. Instead

Hallo zusammen,wir haben aktuell ein wiederkehrendes Problem in Mews und würden gerne wissen, ob andere Betriebe das ebenfalls beobachten.Bei uns kommt es regelmäßig vor, dass Rechnungen beim Erstellen bzw. Laden im Steuerregister hängen bleiben. In dieser Zeit können die Rechnungen weder per E-Mail versendet noch ausgedruckt werden. Teilweise dauert die Bestätigung nur ein paar Sekunden, teilweise aber auch mehrere Minuten oder sogar Stunden. Besonders häufig tritt das Problem gefühlt am Wochenende auf.Die Meldung lautet dabei:„Deine Rechnung wird angezeigt, sobald wir eine Bestätigung vom Steuerregister erhalten haben. Einen Moment bitte.“ Für den operativen Ablauf an der Rezeption ist das inzwischen ziemlich problematisch, weil Gäste auf ihre Rechnung warten und der Check-out unnötig verzögert wird.Daher unsere Fragen in die Runde: Hat jemand von euch aktuell das gleiche Problem?

Hallo zusammen,wir müssen eine geschlossene, schon bezahlte Debitorenrechnung ändern. Posten müssen runter und wieder drauf gebucht werden. Hat jemand eine Lösung

Hallo, wir haben die Frage ob es Möglich ist in den Belegungskalender irgenwie Messe Termine, Schulferien etc einzutragen - vielleicht kann uns jemand helfen ? 

Is there a way to let MEWS know that we are in Canada and that an address should be :Door number/civic address, street name, province/state, country, postal code?At the moment, it automatically reverts to :street name, door number/civic address, province/state, country, postal codewhich makes any exported list useless to convert to automatic mailing or for import to another software. We are manually correcting any issues we come across, but as soon as we use the Search function, it reverts to the incorrect adress when completing the boxes

Via Peppol mogen alleen XML-bestanden worden verstuurd. Om toch een PDF mee te sturen, moet deze geëmbed worden in de XML (gecodeerd), zodat er technisch nog steeds slechts één XML-bestand wordt verzonden.Helaas is het niet verplicht om een pdf mee te sturen via Peppol. Daarom vraag ik of het mogelijk is om toch telkens de PDF te embedden in de XML?Zonder pdf is het voor onze klant moeilijk om facturen te lezen, te controleren en te boeken. 

We use MEWS Payments as as payment processor and we use Siteminder’s Booking Engine - Direct Book as our Booking Engine.  The issue is that Siteminder only payment form only acts as a ‘payment window’ to collect card details but doesn't actually action the payment or as you would expect connect to MEWS Payments to process the payment during the booking process.We have spoken to Siteminder and their response is it is up to us to do manually.  Once the bookiing comes through MEWS Payments automatically processes payments which is fine, the issue is that the Siteminder Payment Window will accept any card and process and confirm bookings using the card that is entered, meaning that invalid and expired cards can be entered and  booking confirmation issuesd.  Leaving our Front of House with an admin and payment headache.  Surely Siteminder’s payment window should just connect to MEWS Payments at the point of sale?We have spoken to Siteminder

Can i ask what you use to check new reservations on day to day basis? Per now, there is no notifications on new reservations from day to day.  Since Mews allocates rooms automatically - it would be nice to have a popup or donut in the dashboard for “new reservation” on day to day basis.  Mews have notification for future reservation that gets booked - but this doesnt help day to day front office.  Best regardsHaris - Ole Bull Bergen, Norway

Hi everyone.  I’m the Finance Manager at Trinity Wharf in Tauranga, New Zealand.  We are looking to make contact with Mews users in New Zealand and Australia, so would be super pleased to chat with anyone local to ask questions around user/accounting issues we have, and to see if there are things we could be doing better.

Is there a way to send a confirmation from the availability blocks before the rooms are picked up? with a summary of total rooms blocked of each category. Price per night and total price for entire booking?

Hi,I'm experiencing issues with the new email confirmation template from use. For the reservation details and pricing summary I use the default settings.My problem is that every nightly/daily service/product is added on it's own row. With bookings of multiple rooms and long stays, the confirmation becomes enormous and hard to read. I would like to have these nightly products grouped per item instead of each nightly item on a separate row.Currently, under extra's it lists all extra's (dog per night) without a price per room/reservation.Then under Pricing summary it lists every nightly item on its own row. This includes room price per night, city tax per day, dog per day etc.having these two enormous lists underneath eachother makes it hard to read. Example: I would like to go from this:nightly stay 100nightly stay 100nightly stay 100city tax 3city tax 3city tax 3dog 20dog 20

Howdy folks!We have a boutique resort with a day spa and bistro (breakfast, lunch, high tea, and pop up dinners). I say in a micro learning video that you can use bookable services and spaces for day use items but struggling to find any use cases and best practices in terms of structure. Key questions:How would you set up dining spaces so that you can take multiple reservations in the dining room for the same time? Would we need to create a space for each table? How do you manage therapist availability in the spa booking aspect? Is there a way to easily copy existing products from other bookable services? For dining, would we need to create a separate rate for each type of(breakfast, lunch, etc) or would they be upsells for a dining rate?Examples from teams actually using this feature this way would be great. NOTE: We are in the US so POS and Events are not released here yet. Hoping for a BETA

Dear Mews team First of all, 6 years ago when we switched to Mews, it was because of the modern platform with most functions ready to use for one price.Over the years we saw improvements, especially due to the fact that Mews software engineers started listening to people working at full service hotels with real staff and real guestsI fully understand that improvements have to be continued and that efficiency is kingI really thought that paperless is going to be the future, so I am very surprised to see what will be happening to the Reservation report which we all find on main commander screenOn screen it is REALLY useful.All our staff can quickly see what happened in the last hour, and for additional enquiries there are filters (top). Easy to edit and make changes (there are always changes)Several points I wish to mention and hope that actual reservation report stays as it is, or improvements will be implemented asap in the new