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Mews University

Stay up to date with the new courses in Mews University

  • 22 Topics
  • 18 Replies
22 Topics
Davide
Mews Employee
DavideMews Employee
published in Mews University
Mews University update: Front Office Certifications are here!

🎉 Exciting news!We’re thrilled to announce the launch of new certifications for Front Office Agents and Front Office Managers in Mews University! These certifications are designed to recognize your expertise in using Mews and provide you with a verified digital credential to showcase your skills. 🎓 How It Works:If you complete the Front Office Agent or Front Office Manager learning path, you'll be automatically enrolled in the certification exam. The certification exam consists of: 15 questions for Front Office Agents. 20 questions for Front Office Managers. Once you pass the exam, you’ll earn a verified digital credential that can be shared on your social media profiles, including LinkedIn, to demonstrate your expertise. 💡 Why Get Certified?Boost your career: Stand out by showing your certified skills in using Mews. Share your success: Add your certification to your professional profiles and resume. Validate your knowledge: This certification proves you’re ready to excel in front

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Davide
Mews Employee
1 month ago
Samir.Habbad-Khaira
Mews Employee
Samir.Habbad-KhairaMews Employee
published in Mews University
When to Use Bundles, Modifiers, and Variants | Mews University GuideTutorial

Hello, Mews Community!Today, we're diving into the use of Bundles, Modifiers, and Variants in your product setups, all designed to streamline the guest experience and enhance operational efficiency.When to use Bundles?Bundles are a great way to combine products into one and avoid confusion for your guests. A product bundle is a feature that includes multiple products or their variants into a package and treats them as one item in the cart or invoice.Example: daily menu, 3-courses menu, Sunday menuWhen to use Modifiers?Modifiers are used to make a distinction between the same item without creating new products or variants.You can use modifiers to:-             Make temperature variations (For example: cold or warm milk)-             Add side dishes (For example: salad or fries)-             Exclude something from a regular order (For example: WITHOUT egg)Modifiers don't necessarily affect the price, nor are they visible on the invoice, but they make a big difference to the kitchen and b

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Samir.Habbad-Khaira
Mews Employee
1 month ago
S
SonjaContributor
asked in Mews University
University status

I need to check the status of some team members trainings and I can only see a few of them, has anyone else experienced this or know how to find the rest? Thanks :)

822
S
1 month ago
Davide
Mews Employee
DavideMews Employee
published in Mews University
Mews University update: Mews Digital Key courseNews

Hi Mews Community, 😎Want to learn how how Mews Digital Key can make guest stays smoother and operations more efficient?Our brand-new course offer comprehensive learning on the key features, guiding you through the setup process, and sharing valuable best practices.The course is now available in the Mews University catalog for self-enrollment in the following languages:EnglishFrenchGermanDutchSpanish Click the links to start your interactive learning, or log in to Mews University here.Happy learning! 📖

480
Davide
Mews Employee
2 months ago
Justyna.Konieczny
Mews Employee
Justyna.KoniecznyMews Employee
posted in Mews University
Upcoming update to the Welcome to Mews! learning path

Hello Community,📢Exciting Update! On September 12th, we’re launching the revamped Mews Basics learning path (formerly known as Welcome to Mews!), featuring smoother navigation, a refreshed look, and a more engaging experience. ✅ In Progress? Your path progress will be migrated.   🎓 Completed? Your completion status remains intact.   ✨ New Course added: ‘Make the most of Mews’!   Questions? Head to our Help Guide. 

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Justyna.Konieczny
Mews Employee
2 months ago
Davide
Mews Employee
DavideMews Employee
published in Mews University
Mews University update: Make the most of MewsNews

Hello Community, 🍀Want to learn how to stay informed and utilize Mews to its fullest potential?Our brand-new Make the most of Mews course provides you with everything you need to get clear answers to your questions and stay up-to-date with new features.Whether you recently switched from an old PMS (great choice!) or want to make the most of Mews, we've got you covered.The course is now available in the Mews University catalog for self-enrollment in the following languages:EnglishFrenchGermanDutchSpanish Click the links to start your interactive learning, or log in to Mews University here.Happy learning!  🤓 

370
Davide
Mews Employee
2 months ago
A
AgnesApprentice
asked in Mews University
University

Bonjour J’ai besoin de suivre la dormation de Mews concernant l’aspect comptabiliteComment y acceder quand l’acces Mews Universite n,est plus disponible ?Merci :)  

591
Andy
Mews Employee
3 months ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Mews University
Mews University Courses on Security

We now have 3 tutorials available in Mews University to get you up to speed on protecting against phishing attacks and step-by-step guidance on enabling 2FA in your property:Access course here:  Two-Factor Authentication (English)Learn how to set up 2FA to avoid any disturbances and keep your account secure.Access course here:  Two-Factor Authentication for Admins (English)As an administrator, learn how to activate mandatory 2FA for your entire property. This will prompt all users to enter the 2FA setup process the next time they log in to Mews.Access course here: Security & Phishing attempts Protection courseOur Security & Phishing Attempts Protection course equips you with tools to spot and counter phishing threats so they don’t impact your property or guests.

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Sarah.Masterton-Brown
Community Manager
3 months ago
HotelRevPar
HotelRevParApprentice
asked in Mews University
How to automaticly charge the Extra bed costs when a reservation is made for 3 pax?

When a reservation is made for 3 pax in a 2 pax standard room, the costs of the extra bed should be automaticly been added to the reservation. How to install this?

624
B
3 months ago
Julian.Charpentier
Mews Employee
Julian.CharpentierMews Employee
published in Mews University
Unlock POS Mastery with Mews University: Live Training Sessions Start July 30thNews

Dear Community,We want you to feel empowered to provide remarkable experiences to your guests. Sign Up Now for our live sessions ! 👈 What: Starting from July 30th, and every two weeks thereafter, our POS team will hold a 1-hour and 45-minute session to deepen your knowledge of our POS system setup, focusing on the setup part (Web Admin).Who: We strongly encourage every property in the onboarding phase to join once most of the MEWS University admin learning path is completed.When: July 30th at 10:00 AM CET (and every two weeks after this date).Where: To secure your spot, please sign up from your MEWS University account (Live Sessions tab).Why: In this interactive workshop, you will gain valuable insights, which will ultimately lead to a better understanding of our POS system.We look forward to seeing you there!Have a remarkable day 🌸 

940
Julian.Charpentier
Mews Employee
3 months ago
liam.kilgallon
Mews Employee
liam.kilgallonMews Employee
posted in Mews University
What are the top role based hospitality skills for your new hires?

 If https://mewsers-university.mews.com/ expanded to address non Tech related learning; what are the top 3 skills you would see as benefiting your new hires and properties objectives?E.G. Upsell skills, Customer service skills, Creating memorable interaction skills, Conflict resolution skills

410
liam.kilgallon
Mews Employee
5 months ago
Monika Anderova
Mews Employee
Monika AnderovaMews Employee
posted in Mews University
The new Mews University is now live!

Today marks the peak of an incredible journey—a journey of transformation and innovation that began more than a year ago with a vision to revolutionize your learning experience with Mews. 🌟 The Transformation Over the past four months, our Global Education team has been pouring their creativity and expertise into crafting a whole new Mews University. Their goal?  To create a platform that not only provides education but also inspires, informs, and engages users. ✨ The Unveiling And today, we're thrilled to announce that the transformation is complete! The new Mews University platform is live, offering you a seamless learning experience like never before. 🔑 Your Invitation If you haven't already, you will receive an email invitation in your inbox with login details, or you can follow the steps outlined in this guide and start exploring the new platform right now. 🎁 What's new? Curious to see what's in store? Check out our Mews University video introduction ➡️  📢 Join Us! We invite y

810
Monika Anderova
Mews Employee
6 months ago
Monika Anderova
Mews Employee
Monika AnderovaMews Employee
posted in Mews University
Get ready: The new Mews University launches tomorrow 🎉📚

The big day is almost here! Our redesigned Mews University launches tomorrow, bringing you a whole new way to learn about Mews. Here's how to get started:  Watch your inbox tomorrow: We'll send further details and new login details to the email listed on your Mews profile.  Jump right in: Starting tomorrow, login to the platform using your new details to start exploring all the updated features.  Let's celebrate this together! What are you most excited to learn? Share in the comments below 👇 Lastly, we want to extend a big thank you from the entire Mews University team to all of you for your support and patience. We’re so excited to share this new platform with you. Happy learning! 

410
Monika Anderova
Mews Employee
6 months ago
Ava Cramp
Mews Employee
Ava CrampMews Employee
published in Mews University
Mews University upgrade coming May 14! Get the detailsNews

Mark your calendars! On May 14, Mews University is getting a major makeover. Get ready for a new look and a smoother learning journey. Read on for a sneak peek at what’s in store and how these improvements will benefit you. What's changing? 🌟Our upcoming Mews University upgrade will introduce new features and improvements to make your learning experience even better. UX improvements: More intuitive and user-friendly platform  Learn in your language: View content in your preferred language, including English, French, German, Spanish, or Dutch  Easier management: Line managers can plan and manage learning of their direct reports  And many more 🎉 Platform access updates 🔑 With our platform upgrade, accessing Mews University will look slightly different. We're simplifying the login process to guarantee a smooth experience for everyone.On launch day (May 14), you'll get an email with your new platform login instructions. Simply follow the steps in the email to access the new Mews Univers

12660
Ava Cramp
Mews Employee
6 months ago
brenna.oneill
Mews Employee
brenna.oneillMews Employee
published in Mews University
Mews In-App Training: Join the Mews University Pilot ProgramNews

Are you ready to join our exclusive pilot program where you will have the opportunity to shape the evolution of user training directly within the Mews app? If you are eager to form part of this exclusive group, please complete this survey and let's pioneer together!The Mews University team is always looking to innovate and help customers like yourself make sure employees are trained effectively and they are confident to jump in and use Mews in their daily operations.That's why we are piloting a new way for users to get up and running with Mews in a more agile way - directly in-app!Our pilot program will take users through some of the most essential tasks for their day-to-day within your property's Mews demo environment. This will allow them to get hands-on and learn by doing, without the risk of making any errors to live customer data.Are you ready to help us pilot this new experience? Fill out the survey and a member of our team will reach out to you. 

1354
S
Senior Guru
6 months ago
liam.kilgallon
Mews Employee
liam.kilgallonMews Employee
posted in Mews University
Europe University Guest Lecturer Opportunity: Revenue Management

Dear All, We have a rare opportunity to contribute to a world renowned hospitality school in Europe through an online guest lecture.Additionally they are keen to engage on customers who are happy to share their use of spaces for revenue means as part of course content for next semester. Please let us know if either brief fits your profile, if you would be interested in contributing. On Prem to Cloud PMS / RMS migration story interested in having an experienced Hotelier discuss their experience in using technology to maximise Revenue. The key considerations, learnings and experiences. They are especially interested in data savvy customer(s) who can talk to the value of data and how to harness that to good affect.   Course content case study: customers using Spacetime, and maximising revenue for space vs legacy per room. If your property is leveraging technology for parking, bicycles, sun loungers, towels, lockers, work space (the list goes on) this is a fantastic opportunity to get it i

730
liam.kilgallon
Mews Employee
8 months ago
liam.kilgallon
Mews Employee
liam.kilgallonMews Employee
posted in Mews University
What are your Hospitality Employee Learning and Development needs for 2024?

How do your newbies get up to speed quickly when they join?How do you continually develop and enhance your tenured team members?The Mews University team are eager to hear from you!; to discuss your needs as part of our evolving learning roadmap and to empower your users old and new to harness the technology at their disposal whilst building upon their role based soft skills. Lets connect and discuss current and ideal future states! 

1753
S
Senior Guru
10 months ago
Davide
Mews Employee
DavideMews Employee
published in Mews University
Mews University update: Mews Kiosk course now availableNews

Hello Mews Community, Do you want to learn how Mews Kiosk can help decrease manual front-office tasks and increase revenue through upsells and automatic early check-in fees? 💰 Our brand-new Mews Kiosk course offers comprehensive learning on the key features of Mews Kiosk, guiding you through the setup process, and sharing valuable best practices. 🌟The Mews Kiosk course is now available in the Mews University catalog for self-enrollment in English. Click here to start your interactive learning, or log in to Mews University here. 🧑‍🎓 Did you miss the new Mews Kiosk webinar? Watch the recording here. You can also find more information about Mews Kiosk in this release note too. 😎 Happy learning! 🤓

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Davide
Mews Employee
11 months ago
S
SylGApprentice
asked in Mews University
test mews

Good morning I have completed the module front office but would very much like to practice in a test system to make my own reservations, invoices, check in and out etc.The module talks about it but unfortunately I cannot find it anywhere. Can you please help me further? Kind regards, Sylvia

1304
S
1 year ago
Monika Anderova
Mews Employee
Monika AnderovaMews Employee
published in Mews University
Embracing Excellence: Why You Should Dive into Mews UniversityNews

In the fast-paced world of hospitality, keeping up is the name of the game. And right in the middle of all this action, there's Mews University – a treasure trove of knowledge waiting to be uncovered. But what's surprising is that despite all the buzz and updates from the Global Education team, some places are still missing out on this golden opportunity.  Learning for Everyone 🌟Mews University isn't your run-of-the-mill school. It's designed with Mews users in mind, making learning a piece of cake. With new courses gradually added, it's puzzling that some places are missing the memo. 📖Courses Tailored Just for You 🎯At the core of Mews University's power is its tailored approach to education. Offering a diverse array of courses, each designed for specific roles within the hospitality realm, it's essential to highlight some examples:Reservations & Revenue Manager: Master rate management, agency creation, and reporting insights for strategic decision-making. General Manager: Navig

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Monika Anderova
Mews Employee
1 year ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Mews University
Mews Multi-property courses available in Mews UniversityNews

Hey there Community, 😎Great news, the Mews Multi-property courses are Live now! 🚀Following our product launch and webinar on Mews Multi-Property we are introducing The Mews University Multi-Property courses that are now available in the Mews University catalog for self-enrollment in English. ⚡Mews Multi-Property: User Management 🏫👨👩👧👦You'll learn to set up your portfolio and understand what the difference is between users and roles. In addition, you'll set up and customize users and roles.Mews Multi-Property: Rate Management 🏢💰You’ll learn to set up your portfolio and how to add, edit, delete, and manage rates and vouchers. In addition, you'll learn how to download and import the portfolio rate template. Start your interactive learning about User and Rate management functionalities by clicking on the links above or logging in to Mews University here For more information, please check our release note 👈We hope you enjoy the courses and give us feedback! Happy learning! 🤓

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MarketaOupi
Community Manager
1 year ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Mews University
Mews University update: Company Billing course now available!News

As mentioned a few weeks ago in this conversation, Mews is gradually rolling out company billing to all Mews properties! 🌟 Company Billing simplifies the billing process by allowing company profiles to own bills and removing the burden of managing paymaster accounts. 📜 To help you master this new feature, we have created a new Company Billing Course for you! This Mews University Course is now available in the Mews University catalog for self-enrollment in English (German, French, and Spanish versions coming up in the following weeks). ⏰ This course will give you the knowledge to create and manage company bills with our new Company Billing features. ✅ We also have a couple of useful Help Center articles you can take advantage of: 🤓  Company billing FAQs How to create and manage company bills How to add, change or remove company details from a customer bill Understanding company profiles Create, modify or delete a company profile  If you want to learn more about Company Billin

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MarketaOupi
Community Manager
1 year ago
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