Mews PMS & Property Operations

Liebe Community, wir wollen in Vorbereitung auf die Nutzung der Wallet-Keys die automatische Check-in Funktion aktivieren. Bei uns ist es jedoch so, dass der Aufenthalt bei Check-In vollständig beglichen sein muss - leider macht booking.com da gerade Schwierigkeiten durch die Umstellung der VCC Belastung, aber das ist ein anderes Thema… Gibt es eine Möglichkeit, diese Einstellung vorzunehmen? Bei unserem externen Kiosk-Check-In ist diese Funktion problemlos einstellbar.  Vielen Dank im Voraus!

 Can anyone please assist with explaining how some of my room types have Non-refundable cancellation tags, and some have Partially refundable tags.The same rates are applied to all the room types, so I would expect them to display the same way, all Non-refundable.Anyone know what might be causing the policy difference between room types?

Hi everyone! 👋I think I may have asked this before, but hopefully the statute of limitations has expired by now 😅 So, here we go again:Breakfast is included in all our rates. For accounting purposes, we need to automatically debit and credit the folio with our actual breakfast cost.This works perfectly from an accounting perspective, but the problem is that guests can see these transactions on their receipt and in the kiosk.We currently solve this in a not entirely optimal way using Billing Automation, but in a perfect world we would simply like these transactions to remain hidden from the guest – both on the folio/receipt and in the kiosk.Has anyone found a better or alternative solution for handling this in Mews?

Hallo zusammen,wir sind an einem Austausch interessiert mit Kollegen, die aktuell bereits MEWS Gift Voucher nutzen.Kann uns da jemand helfen :)?Liebe GrüßeAndreas ​@Kathi FYI

Hallöchen,  eine Frage arbeitet jemand mit Triptease zusammen? Und wie sind eure Erfahrungen? Angeblich hat Triptease Probleme mit der MEWS Schnittstelle und kann mir daher seit Januar keine Daten mehr schicken. Habt ihr das auch? Danke!! Kati 

Generally available! We’ve upgraded our overbooking functionality to match industry standards, giving you the perfect balance between aggressive revenue capture and risk mitigation!You can now set a single daily limit for total overbookings across the house or service level. Once that number is reached (including physical inventory and availability adjustments), the system automatically closes the hotel for that day.The Bottom Line: You can now safely push individual room-type overbookings to the limit to drive revenue, knowing this new "safety layer" will automatically cap your total property risk and prevent costly guest relocations. 

January 1, 2027 may still feel some way off. But when e-invoicing becomes mandatory in Germany for businesses with annual turnover above €800,000, the last thing you want is a last-minute compliance project. Another provider to select. Another connection to build. Another portal for Finance to monitor. Another process for hotel teams to learn. From September, Mews Compliance Suite gives German properties a much simpler way to get ready.  You close the bill. Mews takes it from there. The guest checks out. The bill is ready. Your team closes it in Mews. That part doesn’t change. What happens next does. With Compliance Suite, Mews automatically creates the structured invoice, sends it through Peppol and brings the delivery status back into Mews. No XML file to download. No invoice to send manually. No separate system to check whether it arrived. And, importantly, you can have all of this in place well before the January 2027 deadline, instead of waiting until e-invoicing becomes another u

Sometimes one payment needs to do more than one job.A company might make a single payment covering several stays or events. A group may have shared charges alongside separate bills. Or a payment simply needs to be redistributed after the billing setup changes.Until now, there was a catch: one payment could only sit on one bill.That meant extra steps to get every bill balanced, often using manual payment adjustments that made a straightforward task more complicated than it needed to be.Split it, balance it, move onYou can now split an existing payment across two or more bills directly from the billing screen.Choose to split it by amount or percentage, then decide where each portion should go. Mews suggests a sensible starting point based on the balance, and you can add further splits if needed.Changed your mind? No problem. You can edit the distribution again while the bills are still open.The original payment remains traceable, while each split appears on the bill it belongs to. So eve

With mandatory e-invoicing coming to France, an invoice that gets stuck in the wrong flow can quickly turn into extra work.And the shift really starts on September 1, 2026. French large and mid-sized companies will move to e-invoicing, and all businesses will need to be able to receive e-invoices. Even if your hotel doesn’t have to issue them until 2027, your corporate customers may already ask you to send invoices electronically. And when an invoice stands between you and getting paid, it pays to be ready… You know the situation: a corporate invoice was sent, everyone assumed it was fine… and three weeks later, it still hasn’t been paid.Then the questions start.Was it actually received? Was it rejected? Is some company information missing? Does someone need to check another portal? And who owns this one : Front Office, Finance, Accounting?Suddenly, one invoice has become a small investigation.That’s exactly the kind of work Compliance Suite is designed to remove.To help properties nav

Hello everyone, I was wondering if there's a way to automatically create certain tasks based on the length of stay? For example, a welcome basket should be brought to the room for any stay longer than 3 nights, or a reminder to change the sheets on the fifth day if the stay exceeds 5 nights. Creating each task individually is tedious and prone to errors. Thank you!

There are a lot of different integrations, and I was wondering what your personal experience with some are. Any integrations that helped you out a lot in productivity? Anything you wouldn't want to miss anymore?

Hi,I´m looking for the user right which includes the ability to cancel a payment request?I´ve got no answer from Rory. ;-)Any tipps?Best regardsLeif

Hello, We use MEWS for temple housing with separate male and female dormitory rooms, and we are looking for ways to improve the Timeline view for easier room management. We have three questions: 1. Is it possible to rename bed spaces from letter-based labels to number-based labels?For example:003-A → 003-1003-B → 003-2003-C → 003-3 2. Is it possible to visually distinguish room groups by adding colors, colored bands, or highlighted sections in the Timeline view? 3. Is it possible to assign different colors to Space Categories (for example, Female Dorm Rooms and Male Dorm Rooms) so that staff can quickly identify them at a glance? Our goal is to make the separation between room sections more obvious and reduce assignment mistakes. For example, we would like Female Dorm Rooms and Male Dorm Rooms to be clearly distinguished with different visual indicators. If these options are not currently available, are there any recommended workarounds or best practices? Thank you for your help.

Guten Tag Zusammen,wir haben eine Frage bezüglich dem Reporting bei der Bettensteuer.Wir haben hier in Stuttgart folgende Auflagen:Das Hotel ist der Schuldner Die Bettensteuer beträgt 3,00 EUR 0,21 EUR MwST werden oben drauf berechnet Gesamtbettensteuer für den Gast ist somit 3,21 EUR Dies ist ein fester Betrag der Pro Person und pro Nacht berechnet wird Minderjährige und Schülergruppen sind von der Steuer ausgenommen Die Bettensteuer haben wir über ein Produkt angelegt An die Stadt müssen wir bei der Abrechnung die Gesamtanzahl der Gäste die im Haus waren für jeden Monat reporten. Hiervon dann auch wieviele Erwachsen waren und wieviele Kinder pro Nacht.Hat jemand die gleichen Voraussetzung und kann uns mit dem Reporting helfen? Welcher Report ist der richtige um alle Alterskategorien pro Nacht und pro Person darzustellen? Jedes Reporting dass wir nutzen spielt uns andere Zahlen aus und stimmt dann auch wiederrum nicht mit dem gebuchten Produktreport überein. Nutzt jemand auch den Bett

I was wondering if there is a faster way to shares the adress in guest profiles. We get a lot of visits by families and as far as I understand we need to individually open up every guest profile and write down the adress again. Why isn’t there a “share adress across accompanying person” button or a smiliar way to instantly fill the adress if you open a linked profile to that of the already filled out guest?  

Dear Mews-ers, Sorry if a newbie question.I am setting up a ‘Stay 3, Pay 2’ promo for certain low season dates. The idea is to have it for arrivals on Sunday, Monday and Tuesday during designated low season periods (eg. January). I’ve set up a rate group ‘Stay-Pay offer’ (basically non-ref policies), and a rate (Stay 3, Pay 2) (-33% on the BAR)so far so good.But now I’d like to set up restrictions: eg. closed to stay in high season, closed to arrival on Wed-Sat, etc. Problem is that, when I consult the restrictions calendar view, I cannot see the rate group nor rate displayed - even if I choose to add a restriction. Am I doing something wrong here - how can I resolve this issue, and have it shown in the calender view? Essential before going live of course.Equally so, how can I remove rate groups / rates from the calendar view when I am no longer using them?Thanks!

Hi all,How do housekeeping supervisors assign rooms? Like I know the technical method, but do any supervisors have advice on the best way to do it?From what I can see, it looks like it’s a very labourious process, and one which can’t efficiently be done every day. Or am I missing something?Thanks

Hi everyone,On our previous PMS, managing optional reservations was simple and efficient. A guest who contacted us by phone and was interested in a reservation would receive a quote with a confirmation deadline (72 hours for example). To confirm, they were required to enter their card details. If they didn't do so within the deadline, the option expired automatically. If they did, the reservation was automatically confirmed. We didn't have to check anything — the card input was what triggered the confirmation.With Mews, a guest can confirm an option in a single click without providing any payment method. We are therefore left having to manually check every confirmed reservation to see if a card has been provided, chase the guest if not, and worse, manually cancel a reservation that is already confirmed if they never pay.Nobody would consider letting a guest book through the Booking Engine without entering a payment method. So why is this the case for a manually created option? It simpl

Hi everyone,I'm Tamara, a UX researcher at Mews. Over the next week, I'm running interviews with leisure, resort, and vacation properties across Southern Europe (Spain, Italy, Portugal, Croatia, and Greece)  to understand how you actually operate, so the product better fits the way vacation properties work.I want to hear about the real stuff: tour operator quotas and contracts, board plans, seasonality, family and group bookings, distribution, wherever the day-to-day gets complicated.I'm especially keen to talk to camping & holiday parks, independent and seasonal leisure hotels, apart-hotels, and properties with heavy tour-operator business, but if you run a vacation property in the region, I'd love to talk. It's a relaxed 45-minute video call, no prep needed, just a conversation.Grab a time here: Book time with Tamara Spir: My calendar, or drop me a comment.Thanks, I read every reply.Tamara

Guten Tag liebe Mews Community,wir haben damals in HS3 immer eine Liste drucken können, welche die Rechnungen eines Monats nach den verschiedenen Zahlungsarten und Steuersätzen aufgeschlüsselt hat. Wie bekommt ihr diese Informationen in Mews? Zum jetzigen Zeitpunkt ist meine einzige Lösung eine Excel-Tabelle in der ich händisch jede Rechnung eingebe. Über eure Antworten freue ich mich. Liebe GrüßeKevin Eiteneuer

Dear readers,Hi everyone,I can't seem to find an option to delete multiple items from a bill at once. Does anyone know the best way to do this?For example, we sometimes have bookings where a guest stays for a week, but tourist tax doesn't apply to that guest. At the moment, we have to remove the tourist tax night by night, which is very time-consuming.Is there a faster way to handle this?Thanks in advance for any advice! Kind regards, Daniël GritFlonk Hotels

Hello community!We are currently struggling a bit adapting to MEWS coming from the old HS3. Our staff is a bit old-fashioned when it comes to lists like the breakfast list. We used to print it out in our old system the night before for the staff to look at it in the morning. Now we basically need a digitalized version; all the printable versions don’t work as intended, in my opinion. An example is filtering the reservation report, but these filters will never show up in the actual printable PDF, which seems like a bug? So we tried out having the product checklist open on an iPad for our ladies to check in the morning. For some reason, though, it lacks the ability to show the group as well. It only shows the guest and, at least for us, a redundant item “owner.” We would like to see the actual group there as well so we know which tables will be sitting together. It is possible to individually click on each guest to show in which group he/she belongs , but this is tedious for any larger a

Hi everyone,I am looking for advice regarding the integration between Mews and TESA locks.We chose TESA mainly because it is officially supported by Mews, but after following the Mews setup instructions, we still cannot connect Mews with TESA. The TESA system itself works perfectly: the locks work correctly and card encoding works from the TESA application. The issue is only the connection between Mews and TESA.I opened case 00668982 with Mews Support on 15 June. Since then, I have checked Mews Connector, tested different IP/port combinations, performed key creation tests, and sent all requested logs. On 18 June, I was told the case had been escalated to developers, but I have now been waiting 9 days without any real update or solution. This is affecting our daily operation, as we are having to create all keys manually from TESA.Could someone from Mews please review the case and clarify whether this is a known issue, a missing configuration step, or something specific to our setup?Than

Another feedback we would love more votes on https://feedback.mews.com/forums/918232-property-operations-pms/suggestions/51053959-create-a-group-reservation-when-multiple-rooms-are

Hallo zusammen,ich habe eine Frage, für die bestimmt schon jemand eine Lösung hat:Wir kommen von Opera- dort gab es Group Signature Listen,also eine Namensliste je Gruppe mit einer Linie hinter dem Namen, wo die Gäste,die per Gesamtrechnung abgerechnet werden, unterschreiben, dass sie angereist sind. Hat jemand von euch eine vergleichbare Liste in MEWS gefunden?Bzw. wie macht ihr das bei den Gruppenanreisen? Ich freue mich über Hilfe dazu :-)  Viele Grüße Janina