Groups
Product Guides
News and Updates
Ideas
Events

Exclusive Community promo code for UNFOLD 2023!

1 month ago

Welcome to Mews Community!

What's on your mind?

Product Q&A

Ask the community for help

Product guides

Read product guides and how-to's

Groups

Connect with others like you

Welcome to the community

Recent activity
Help others
Categories

Sarah.Masterton-BrownCommunity Manager

All About Unfold

Meet Stuart W.Greif, Executive VP at Forbes Travel GuideInterview

As part of the line up of industry luminaries sharing their insights with us at Unfold this year is Stuart W. Greif, Executive Vice President, Chief Strategy, Innovation & Operating Officer at Forbes Travel Guide. Formerly, he was Microsoft’s Senior Executive for Hospitality and Travel, and led J.D. Power’s Global Hospitality and Travel group. Greif also worked for a unicorn startup Amperity, backed by early investors in Facebook, LinkedIn and Amazon. Now that you’ve met the maestro, let’s ask him some challenging questions. Why do you love the hospitality industry? Back when I launched my career, I was living in hotels five to six days per week for months on end and spent a lot of time with the hotel staff. It’s something that always resonated with me on a profound level – in terms of having empathy and experiencing kindness in a hotel and within a travel context of new experiences and people. That's what I find wonderful about creating memories and experiences, be it for business

2 hours ago

Sarah.Masterton-BrownCommunity Manager

Lounge Area

New here? Introduce yourself

Hey Community-friends 👋We thought it might be fun to know who’s who, while we’re actively engaging on our community. I’ll start!The name’s Sarah. You may already know me but if not, I’m looking forward to getting to know you in this community. 😊 I’m the Senior Community Manager here at Mews. You’ll be seeing my face quite a bit around here as I’m responsible for moderating the communications in this community. That means I make sure information flows fast between customers and the product team and that no question goes unanswered.I’ve worked in the SAAS industry for 6 years building and managing successful customer communities 👬 before I landed here at Mews in January 2022 - so, I’ve already got the community T-shirt, so to speak 👕I’m based in a leafy county called Surrey in the UK - not far from London. I am married and we have two young daughters who keep me busy. Zen for me is being in the great outdoors, running, hugging a tree or doing a spot of gardening. What is your zen?Hi

2 hours ago

AamApprentice

How Do I...

Business On The Books and Daily Pick Up Report

I wanted to make daily pick-up report comparing on the books from yesterday vs. today. Our Hotel did not subscribe MEWS Analytics. Any recommendation how to proceed manually on MEWS. Thanks

1 day ago

MickMaster Helper

Product best practice

Booking.com overbookings

Hi everyone,I would like to ask you about Mews PMS integrations with Booking.com. Specifically, I would like to know which integration is being used by other users - the Mews-Booking.com direct integration or the SiteMinder-Booking.com integration.Additionally, I am interested in understanding if you have experienced any overbookings and if so, the frequency of these overbookings. As background information, we migrated to the booking.com-Mews integration and do like the connection however we regularly receive overbookings via booking.com, there is a thought that with the Siteminder -Booking these overbookings could be minimised due to Siteminder holding the availability. As i understand the Mews-Booking.com integration has a minimum pull and push period of 30 seconds for rates, inventory & reservations, while the SiteMinder integration has a minimum pull period of 2 for reservations and a minimum push period of 30 seconds of rates & inventory. Which leads me to believe we shoul

1 day ago

angeloApprentice

France-based customers

rapport statistiques

bonjourQuelqu’un sait il comment sortir un rapport par jour avec le nombre de chambre vendues par tarif et le CA hébergement généré par tarif?Merci pour votre retour

3 days ago

Mariusz SiwkowskiContributor

Product best practice

KIOSK Problems and wishes

Hello Together, I would love to organize a call with MEWS regarding KIOSK and all users who are interested in to share all problems and discuss better solutions. Who wants to join?

4 days ago

EthrosContributor

How Do I...

How can I route Accomodation Items to a seperate bill automatically?

We would like to automatically route all accomodation items to one Bill, and then all on-site adds to a 2nd Bill.This helps us for a few internal accounting reasons, and is helpful to guests.Is there a way to set a rule to do this automatically? I feel there should be, only coming up short right now :)Thanks!

4 days ago

Blue Bay CuraçaoApprentice

How Do I...

Offering 1 night free for every 6 nights booked

Hi, We are offering a deal for a limited time, the deal is each person that books 6 nights get 1 night free. I am trying to figure out how to make this possible in MEWS. Someone books 6 nights and then they receive a voucher for 1 night free. Otherwise you’re going to get people that book 3 nights that can also get 1 night free. Can someone help me with this? I am stuck...

4 days ago

DirkjanApprentice

How Do I...

Housekeeping software

Hi All, We are looking for some good mobile first housekeeping software to implement with Mews. The Functionality in mews is to limiting for us and is not clear enough on the housekeepers side. One of the most important features is the realtime room/space status in mews, so once a room is marked as clean by a housekeeper it should instantly update the space status to clean or inspected in Mews. Also, housekeepers should see all booked products and note’s clearly, not hidden away somewhere and what would be even better if they would get a “task list” per room with everything that should be done extra like adding rose petals or a bottle of champagne. After some research I found Flexkeeper and it looks really appealing with all the features we would like to see. But I was wondering if there is anybody here who has experience with Flexkeeper or perhaps any other tool that works for them.

4 days ago

tobiaskoehlerSuperstar Apprentice

How Do I...

Access chat with guest via reservation

Hi smart people,do you know a way how to access a chat with a guest via reservation? Is there some option to activate that shows the chat history in a reservation or guest profile similar to the notes?Sometimes we receive information that would be great to access again via reservation overview rather than having to search for this one chat with this one guest.I know how to access the reservation that is linked to a chat, however, not the other way around. Thank you and kind regardsTobias

4 days ago

AamApprentice

How Do I...

Business On The Books and Daily Pick Up Report

I wanted to make daily pick-up report comparing on the books from yesterday vs. today. Our Hotel did not subscribe MEWS Analytics. Any recommendation how to proceed manually on MEWS. Thanks

1 day ago

angeloApprentice

France-based customers

rapport statistiques

bonjourQuelqu’un sait il comment sortir un rapport par jour avec le nombre de chambre vendues par tarif et le CA hébergement généré par tarif?Merci pour votre retour

3 days ago

Blue Bay CuraçaoApprentice

How Do I...

Offering 1 night free for every 6 nights booked

4 days ago

DirkjanApprentice

How Do I...

Housekeeping software

4 days ago

AndrewNSuperstar Apprentice

Product best practice

Best ways to require personal credit card before check-in if reservation was paid by OTA virtual credit card?

Do any MEWS community members out there have tips on best practices to get the guest to provide their own personal card to hold for any future damages if they have booked through an OTA that pays by virtual card from the OTA? Our property policies require full payment prior to check in. We require a personal credit card to be on file in case there are damages or incidentals. Typically the personal credit card use to make the payment will be also held on file for damages or incidentals. This works except in the case where a guest has pre-paid the OTA like Booking or Expedia, and then the OTA gives us a virtual credit card to charge for the payment. The virtual card can only be charged for the amount of the reservation; not for any other costs for damages. We want to require a personal credit card to be on file before the guest is allowed to check in. We are not seeing a way to automate this or make it a requirement to be completed before check in is allowed. Front desk employees h

11 days ago

SimoneFuhrmannSenior Apprentice

DACH-based customers

Eingabe Aufpreis für Buchungen über OTA's

Liebe Kollegen,wir nehmen nun mit unseren Unterkünften am prefered Partner Programm von Booking teil. Nun erhöht sich damit natürlich die Kommissionszahlung an Booking. Diese möchte ich diesmal an den Gast weiter geben. Ich weiss beim Aufsetzen der Raten konnte ich diese Option in Prozent angeben. Nun möchte ich diese gerne nutzen und finde Sie nicht. Kann jemand helfen?Liebe Grüße Simone

11 days ago

UffeMaster Apprentice

Product best practice

Having the guest choose rooms at an extra charge

Hello everyone, I am curious about your thoughts and solutions:To those of you who allow guest to choose their own specific room at an extra charge.How do you manage this practically and system wise. To my knowledge this is not a feature in mews (yet). How does your Revenue Manager feel about having a space “blocked” for X nights when a different room could have resultet in an additional room being sold? To those who have chosen not to: how come?what were your thoughts and processes?looking forward to hearing from all of you :)

11 days ago

SamMaster Apprentice

Product best practice

Stay Products, price overrides

Hi all,After advice please on the price override function on stay products. We are so happy we have this function now and are using the override to update prices rather than updating the base price, so that future reservations who already booked are not affected by the price change. Where we struggle is that on the products page there is no indication that a price has been overridden and the price override has an expiry date. Has anyone got a solution for keeping track of your price overrides on products? (other than manually tracking) and solution to be aware when the price override is expiring? Thanks, Sam

13 days ago

NinaSenior Apprentice

DACH-based customers

Ratenladung DZ oder EZ Preise

Hallo Zusammen,aktuell haben wir für die Ratenladung unsere DZ Preise hinterlegt.Somit können wir bei einer negativ Belegung einen festen Betrag festsetzen (EZ) und für eine Zusatzbelegung (3Bett). Wir arbeiten mit dynamischen Preisen.Wir hatten überlegt auf EZ Preise umzustellen, allerdings kamen uns hier dann die Kinderpreise in die Quere. Unser CM kann dies darstellen, allerdings implementieren wir gerade noch Event Temple und Sie können nur mit einer EZ Belegung “kommunizieren”.Wie händelt Ihr das? Sobald ich EZ Preise bei der Ratenladung einstelle zerschießt es mir sämtliche Preise für die Kinder und auch die Dreibettbelegung. Von MEWS wird empfohlen, dass wenn ein Zimmer für eine Belegung von 2 Personen ausgelegt ist da ein Doppelbett drin steht, sollte man auch die Preise für DZ laden und nicht für EZ. Liebe Grüße und vorab vielen Dank ich hoffe ich habe mich einigermaßen verständlich ausgedrückt ;-)Nina

14 days ago

andreasApprentice

DACH-based customers

Online check-ins without the companion's dates of birth

We’re located in Austria, and we have to report a name and date of birth for each guest to the tourist office. Right now we are using the Mews online check-in for our self-service apartments. 80% of our guests start with the online check-in, but we’re seeing a very low completion rate. Mostly we get all the details of the main booker, and the names of the companions. But no dates of birth.This is because, it is actually impossible for the main booker to add dates of birth for the companions.You can give a name, and an email address. Then the companion gets an email and performs a seperate check-in process.So what happens if the companions are children? You have to give an email address in order to fill out their details, does your toddler have an email address? No, of course not. So then you try it with your own email. Doesn’t work, has to be a unique email address. Maybe send it to your work address? But what if you don’t have five different work addresses for all 5 of your children?I

22 days ago

Get Help

Find answers to your questions. Ask the Community for help.

How Do I...

53 topics
186 Replies

Learn and Share

Find and share Mews tips and tricks, and learn how other people are using Mews.

Product best practice

31 topics
156 Replies

Mews updates

10 topics
2 Replies

Industry News

8 topics
4 Replies

All About Unfold

7 topics
8 Replies

Welcome to the Community

Everything you need to know about this space

Lounge Area

9 topics
48 Replies

+ Ask the Community

User leaderboard

Be one of the first to hit the leaderboard! Create a new post or reply to someone.

Employee Leaderboard

Have you read the new 2022 Data Dive?

Download the guide

Unfold 2023 Amsterdam - don't miss it!

Get a ticket

Terms and Conditions Cookie settings

Sign up

Already have an account? Login

Username *

E-mail address *

First Name *

Last Name *

Job Title *

Mews features I know most about *

Mews features I want to learn more about *

I am a Mews customer *

Yes No

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

Want to become part of Mews? click here

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.