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Kiosk upsell

Hello mews community, I'm here to listen how other hoteleriers handle the following:Current scenario: We have several breakfast products (normal price and discounted version for corporate and groups). Each of this make a specific product, with a specific ID. Only the normal breakfast product is marked, and needs to be marked, for upsell on the kiosks checkin. Problem: The kiosk does not recognize products that come with rates, therefore, it will try to upsell the product to guest who already have a breakfast added. This causes issues when guest do not remember having it, they proceed to add and pay, and then we are facing extra work having to check and refund. Example: Lets say that our corporate rate “Bed and Breakfast Corporate” has a product rule with: add “discounted corporate breakfast” (for value of 10), but only the product names “Full breakfast price” (for price 12) is the one offered for upsell. The guest arrives with a bb added, but Full breakfast is offered becuase the kios

5 hours ago

SarahTrepanierMews Employee

Hotello to Mews transition

Connaissez-vous le forum Ideas 💡 ?

Saviez-vous que Mews récolte vos suggestions de nouveauté et d'amélioration pour inspirer ses développements.Toutes vos idées sont recueillies dans ce forum. Il vous suffit de lire et de voter sur les idées que vous jugerez profitable à votre bien-être dans Mews. Je vous joins les idées suivantes, elles se rapprochent des belles options que nous avions dans Hotello. Variable à insérer dans les courriels pour le numéro de chambre Personnalisation des prix de produit dans les groupes Créer une réservation directement dans le timeline Afficher les blocs de groupes sur le timeline Je vous invite à explorer et voter!

9 hours ago

MarketaOupiCommunity Manager

Mews updates

Community panel discussion recording: Revenue DiversificationWebinar

Missed our rescheduled event on July 23? Don't worry, you can still catch all the valuable insights and discussions.Watch the recording where our solution architect, @marko.balazevic, moderates an engaging discussion with three respected members of our community: @Svenja, @Bernie and @DanS. In the Session we cover 3 key themes:How hotels are catering for specific travel interests while maximising revenue for guests How hotels are leveraging events, co-working spaces and partnerships to foster community engagement and drive revenue Strategies hotels are employing to remain competitive in the face of platforms like Airbnb and similar Looking forward to your feedback!

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16 hours ago

MarketaOupiCommunity Manager

Mews updates

Weekly Community Overview: Check the latest updatesNews

Hey Mews Community!Hope you’re all having a great week! We've got some exciting posts lined up for you, from live sessions and insightful recordings to helpful video guides. Here’s a quick look at what’s happening in our community:1. Upcoming Live Q&A: AI in HospitalityWe invite you to an exciting live Q&A session on "Applying AI in the Hospitality Industry," hosted by Runnr.ai on September 5th, 2:00-2:45 PM CET. Discover how AI is transforming the hospitality sector with insights from experts like Reza Assadi and Frank van den Berg. Don’t miss this chance to explore the future of AI in hospitality!Register Here2. Mews University POS Live Sessions Start July 30th!Starting July 30th at 10:00 AM CET, our POS team is hosting bi-weekly live sessions to enhance your understanding of our Web Admin setup. Tailored for properties in the onboarding phase, these workshops offer valuable insights into our POS system. Sign up through your MEWS University account to secure your spot!Sign Up

16 hours ago

NicolasLAApprentice

API hub

Accounting integration

Hello MEWS community.Does anyone have experience integrating accounting solutions? In particular, we need to transfer invoices generated in MEWS (and their corresponding collections) automatically to the accounting 3er party system (Quickbooks or Holded for example). Any information would be welcome!Regards!Nicolas

16 hours ago

Joanna KozlowskaMews Employee

Mews Beta Program

Efficient billing with linking products to a reservation

Hey community! 🙂We're excited to invite you to test our latest feature: Linking additional products to a reservation. This new feature aims to ensure that all charges are correctly attributed to a guest's stay. The key benefits include: Accurate Total Cost Calculation: Ensures all products and services are linked to reservations, allowing for precise calculation of the total stay cost, including beyond room nights and breakfast. Streamlined User Journey: We've redesigned the process of adding additional products to make essential fields more accessible. Efficient Billing: Simplifies the management and routing of charges, especially useful for complex bookings involving guests or companies with multiple reservations. Seamless Integration: Allows charges from external systems like POS to be linked directly to reservations. In cases where no reservation is specified, charges default to the active stay at the time of product consumption. Moreover, this development sets the foundatio

18 hours ago

rob.ralstonMews Employee

France-based customers

Mews généralise l'authentification à deux facteurs – on vous explique pourquoi c'est importantNews

Il faut se rendre à l'évidence : les mots de passe, bien qu'importants, ne suffisent plus à garantir la sécurité totale de vos comptes en ligne. Pour cette raison, nous avons décidé de rendre l'authentification à deux facteurs (2FA) obligatoire pour tous les utilisateurs de Mews. C'est un grand pas vers une meilleure protection de vos comptes et des données que vous nous confiez. Nous savons que la sécurité est une priorité absolue pour tout le monde, c'est pourquoi nous voulons vous expliquer ce changement ainsi que les avantages que vous en tirerez. Pourquoi la 2FA ? Considérez la 2FA comme une couche de protection supplémentaire en plus de votre mot de passe. Cela signifie que même si quelqu'un obtient votre mot de passe (via le phishing ou d'autres moyens), il ne pourra pas accéder à votre compte Mews sans un deuxième élément d'information – dans ce cas, un code sur votre téléphone provenant d'une application d'authentification. Cela contribue à : Empêcher l'accès non autorisé : l

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19 hours ago

marko.balazevicMews Employee

Product best practice

Mastering Revenue Centers: How to Categorize and Price Items by Accounting CategoriesTutorial

Hi everyone!In this video, we're going to explore how to separate items by revenue center so they report to different accounting categories, even if it’s the same item being sold on the same customer check.We'll also learn how to apply different prices based on the revenue center.Let's dive in and see how we can manage this in our system!

1 day ago

jesson.athertonMews Employee

Mews updates

Mandatory two-factor authentication is coming to Mews – here's why it mattersNews

Let's face it: passwords, while important, aren't enough to keep your online accounts completely secure these days. That’s why we're introducing mandatory two-factor authentication (2FA) for all Mews users. This is a big step towards making your accounts – and the data you trust us with – better protected. We know security is a top priority for everyone, so we want to explain why we're making this change and how it benefits you. Why 2FA? Think of 2FA as an extra layer of protection beyond your password. It means that even if someone gets hold of your password (through phishing or other means), they won't be able to access your Mews account without a second piece of information – in this case, a code on your phone from an authenticator app. This helps to: Prevent unauthorized access: 2FA makes it much harder for hackers to get into your account. Protect against phishing: Even if you accidentally give away your password, 2FA stops hackers in their tracks. Mitigate data breaches: If

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1 day ago

jones.ethHelper

How Do I..

How do you add travel companions

We have the problem that our guests can’t add travel companions in the online checkin or the kiosk. I’ve just created an reservation and for me this was possible in the online check in.Ive checked the sent mails but nobody else ever has used this feature, thats why i guess its just not available for our guests … i don’t know why it was available for me (used that from my phone) but probably because my account is not a normal guest account i guess.How is the “add travel companion” feature in the online check in (and maybe even kiosk) activated or what rules do apply that this is visible? Is there an option to allow companions without email or how is the handling intended for children?

1 day ago

NicolasLAApprentice

API hub

Accounting integration

16 hours ago

JulZoTekApprentice

How Do I..

Mews Key cutter Integration Omnitec

Hallo, wir suchen eine Möglichkeit in Mews Schlüssel bzw. Pin Codes für unser Schließsystem zu erzeugen. in der Beschreibung der Omnitec Schnittstelle aus dem Marktplatz soll dies möglich sein.Leider ist kein Howto dabei und man kann auch nichts einstellen ein Codierer haben wir nicht, da wir nur mit Pin Codes arbeiten wollen. In der Omnitec Software ist der FIAS Server Aktiviert doch auch über den MEWS Connector ist ist kein Erstellen möglich. Die Verbindung ist Online und die Software von Omnitec funktioniert. Dies haben wir zusammen mit einem Service Techniker von Omnitec realisiert. Leider sind seine Fähigkeiten in MEWS sehr neu und er kann und hier nicht helfen. Es muss doch möglich sein den Pin nach Zahlung zu erstellen und dem Gast per Mail zu senden. ENGLISH: Hello, We are looking for a way to generate keys or pin codes for our locking system in Mews. In the description of the Omnitec interface from the marketplace this should be possible.Unfortunately, there is no howto and y

3 days ago

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Kiosk upsell

Connaissez-vous le forum Ideas 💡 ?

Community panel discussion recording: Revenue DiversificationWebinar

Weekly Community Overview: Check the latest updatesNews

Accounting integration

Efficient billing with linking products to a reservation

Mews généralise l'authentification à deux facteurs – on vous explique pourquoi c'est importantNews

Mastering Revenue Centers: How to Categorize and Price Items by Accounting CategoriesTutorial

Mandatory two-factor authentication is coming to Mews – here's why it mattersNews

How do you add travel companions

Accounting integration

Mews Key cutter Integration Omnitec

Welcome

About Mews Community

Onboarding

Mews University

Get Help

How Do I..

Learn and Share

Product best practice

Mews updates

Industry News

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Welcome to Mews Community!

Community panel discussion recording: Revenue DiversificationWebinar

Weekly Community Overview: Check the latest updatesNews

Mews généralise l'authentification à deux facteurs – on vous explique pourquoi c'est importantNews

Mastering Revenue Centers: How to Categorize and Price Items by Accounting CategoriesTutorial

Mandatory two-factor authentication is coming to Mews – here's why it mattersNews

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