STAGE 2: Preparing for Go-Live

Getting ready for your Mews go-live can feel like a big task, but with the right preparation, you’ll breeze through it! This guide covers the key steps to take before, during, and after your connection day, so your team and tech are set up for success.Audience: operational leaders, front office, finance, and IT support. 👩‍💼👨‍💻👨‍🍳J‑7 to J‑1 Days: Before the Live Day 🗓️Key cutters: review vendor prerequisites, network requirements, and supported workflows (have – if possible- onsite IT for the day. 🗝️ (List of key cutter articles for Mews PMS) Payment automations: switch all payment automations and settlement rules to manual ahead of imports or channel pushes to avoid duplicate charges. 💳 (How to create a payment policy in Mews Operations) Email options: in General settings, untick the first two email options to reduce noise during migration and imports. ✉️🔕 Channel manager: align timing with your partner for the connection window; confirm push behavior and any temporary stop‑s

💡 Before You ConnectBefore you can set up the Salto integration, you must have the Salto application, either Salto ProAccess Space Configurator or Hotel Access Management Software licensed and installed on a computer at your property. Once your Salto account is ready, follow this guide to set up your Mews account the right way to ensure smooth integration with your key lock software.✔ Accurate key cutting✔ No common setup errors✔ Faster go-live 1. Property Level (Spaces, DeviceHub)Spaces: verify if the name of your spaces in Mews and Salto is the same or different; make sure to follow Key cutter mapping if necessary (*useful links > 2). DeviceHub: once installation is finished, you can view and maintain your Mews Connector integration setup from the DeviceHubs screen in Mews.2. Service Level (Services)No special requirements unless Mews Kiosk will be used with key cutter connected. In this case 1) complete integration installation first and then 2) add Salto key cutter to your Mews

Hi Community! Check out our minimum setup checklist for Sage 50 👇💡 Before You ConnectSet up your Mews account the right way to ensure smooth integration with your accounting software.✔ Accurate revenue data flow✔ No common setup errors✔ Faster go-live 1. Property Level (Property and finance configuration)Accounting categories – ensure you have created all the accounting categories you want to use at your property. Ensure every accounting category has the Ledger account code field filled in. Note: Mews and accounting integration require this for data exchange, so consult your accountant to ensure accuracy. Create separate accounting categories for any outlets, such as a bar that generates revenue in Mews Operations through a Point-of-Sale system. Accounting & Operational editable history window – the editable history window in Mews decides how far in the past you can modify reservations; when connecting to accounting software, it is recommended to set up this setting to 1 day. P

Hi Community! We hope you find this minimum setup checklist for Booking.com helpful 💡 💡 Before You ConnectBefore you can set up the Booking.com integration, you must have the Booking.com account created for your property with all the rooms and rate structure populated. Once your Booking.com account is ready, follow this guide to set up your Mews account the right way to ensure smooth integration with your sales channel.✔ Accurate inventory, pricing and restrictions update and successful reservation reception✔ No common setup errors✔ Faster go-live 1. Property Level (Spaces, property details, company and travel agency)Spaces: ensure all spaces (rooms) are created and added to their corresponding room categories. Property details: ensure all customer facing property details such as name, email, telephone, website and address are updated since those will be visible in Guest portal and emails (if used). Company profile and Travel Agency contract – create both profiles for Booking.com in

Ever wondered what makes a bookable product different from an additional service in Mews? You're not alone! Let's crack on and clear up the confusion, so you can set them up like a pro (and avoid a billing headache later). 😄More info: Understanding services What’s a  Bookable Product? 🛏️✨ A bookable product is tied directly to a booking.  Must link to a service (Like : Long Stay, Seminar).  Only sold with a reservation.   Rules & automation: add breakfast or packages automatically.  Flexible billing: once per stay, per person, per night… you choose.  Fixed price (no on-the-spot discounts).  Great for upselling — they show in the Booking Engine and pre-checkin emails.  Handy examples:  🥐 Breakfast (billed per person, per night—easy to automate alongside room rate)  🐶 Pet fee (per night)  🍾 Romantic package (champagne + chocolates, usually “once”)  🏛️ City tax (per person, per night—watch those local regs!)  Setup guide: How to create a product in Mews Operations  What’

Hey everyone,I wanted to share something a lot of clients run into with tips and service charges in Mews POS, and how I would manage it in my property. Maybe it’s useful for you too!Tips are always going to the staff. Sometimes you do it on a monthly basis, or a weekly basis. Sometimes the waiting staff is allowed to take the money out of the wallet at the end of the shift. If you are not doing this by waiters on a shift basis, you can go down to the “Here’s the tricky part” bit. I am explaining here if tips AND service charge are paid out to the staff, if it is only tips, it is the same flow. You just ignore the service charge bit.In the shift reports, Mews POS shows service charges and tips together under one other.             During a shift, you can also log deposits and withdrawals — so if someone takes cash tips out of the register, just record it as a withdrawal. (How to make a deposit/withdrawal from the cash drawer in Mews POS)One thing to note: the tip amount in the report is

In today's fast-paced world, efficient reservation management is crucial for businesses across industries. 🚀Reservation reports play a vital role in optimizing resources and ensuring customer satisfaction. With the rising number of inquiries about reservation reports, we've compiled a concise guide to address the most common questions. ❔This article provides practical examples and insights into their usage, enabling you to make informed decisions. Let's explore the power of reservation reports in transforming your reservation management processes. 🌟Introduction to the Reservation Report 📑Located in the middle of your Dashboard, the Reservation report is a goldmine of information in your system. From checking today’s arrival to overall monthly numbers, this versatile report can seem overwhelming, so I am here to help you with a few principles that will enable your new favorite report in Mews.Similar to other reports in Mews, you can find the filters on the right side of the screen. T

Mews POS: Making the Change Transitioning from a familiar system to something entirely new can feel overwhelming. As a member of the Mews Onboarding team, I've had the opportunity to guide numerous customers through the process of adopting Mews POS. However, the onboarding journey may encounter delays due to assumptions or incorrect actions.In this article, I'll be offering valuable insights on how you can proactively prepare for a seamless transition to Mews POS. 1. Onboarding timelineIt would be helpful to monitor your workload closely to ensure the successful launch of your POS within the given four-week timeline.Below is the timeline that we work to together to ensure the process stays on track: 2. Complete POS courses on Mews University We highly recommend you and your team completing the Mews University POS courses. By completing the courses you will be able to confidently navigate the system and easily perform your job tasks.Find out more in this helpful article: What to expect

A restriction, or price restriction or rate fence, is essentially a way for you to tell your customers “Hey! Do you want this unbelievably priced, breakfast inclusive saver deal?, Well, you’ll have to earn it 😈”Not sure about restrictions in Mews? Check out our help guide here!For example – let’s say that there’s a huge music festival in town which starts on Friday evening and ends on Sunday morning. You know what this means – your hotel is going to be full on Friday & Saturday, but it will empty out on Sunday,But wait – restrictions can provide an amazing opportunity for you to not only fill up your hotel, but to maximize your revenues as well 😊Let’s go step by step:Identify what it is that you’re trying to doBreakdown the objectives. In this case, we want to:Stop people checking in on Friday Stop people checking out on Sunday Now, guests aren’t going to simply accept statements like these. We have to give them an alternative, or a condition through which they can do these thin

​Introduction: Streamlining Reservation Imports 🌟Importing future reservations into Mews can be intimidating, especially for newcomers. Fear not, for we are here to guide you through the process step by step. This comprehensive guide offers clear and concise advice, making reservation imports a breeze, even for beginners. 🤓Step 1: Starting with a Clean SlateAccess your property's Settings. In the upper-right corner, click the user icon next to the question mark. Find and click "Download," then select "Download empty template.” This empty reservation template is now ready for your data.Step 2: Prioritize Essential InformationPay attention to mandatory fields marked with asterisks:Enter at least the guest's last name. Include their email address whenever possible. Did you know that hovering over column names reveals useful tips for data input?  For instance, the "Title" field is optional, but if you choose to fill it, stick to "Mister," "Miss," or "Misses." The "sex" field will be p

At Mews, we're dedicated to advancing the competencies of hospitality professionals, ensuring they're equipped with the knowledge and tools essential for success in today's dynamic industry. Recognizing the need for specialized learning, we've honed our focus, offering exclusive Live Sessions in two critical areas: "Reservations in Mews" and "Billing & Rebates." These sessions are not just courses; they're a bridge connecting you to the forefront of operational excellence.  Exclusive Live Sessions: A Focused Approach In addition to the standard curriculum of Mews University, we are pleased to offer two customized Live Sessions that are essential to the heart of property management systems:  Reservations in Mews: Delve into the extensive capabilities of the Mews reservation system with this session. It's crafted to assist you in mastering our user-friendly dashboard, streamlining reservation management, and comprehending the significance of our color-coded timeline that lies at the

Are you ready to transform your hotel operations, drive revenue growth, and elevate the guest experience to new heights? The Mews Marketplace is your gateway to achieving these goals, offering a wide range of apps and integrations designed to enhance your hotel's performance and guest satisfaction.  In this all-encompassing guide, we'll delve deep into the world of Marketplace integrations. From understanding the distinctions between integration types to offering basic instructions, we'll equip you with the knowledge and tools needed to navigate the Mews Marketplace with confidence.  Here's a glimpse of what we'll cover: Connection Types: We’ll go over the two types of Integrations (Purchasable vs. Connectable) in the Mews Marketplace.  Integration Types: A brief explanation of the different types of Integrations Mews has to offer. For example, Revenue Management Systems or Facility Management Systems.   Setup Types: The different types of Setups that you might need to go through from

Most of the accounting integrations that Mews has to offer in our Mews Marketplace are generally built and managed by our tech partner, Omniboost. Their aim is to simply facilitate the connection. They do not manage the setup on either the Mews or the accounting side of things. They merely help to maintain the bridge between the two.This article aims to shed some light on the process of setup. STEP 1: Initiating the setupIn order to kick off the process, follow these simple steps Head to the Mews Marketplace and search for your desired integration.   Before clicking “Connect” ensure that the accountant or person who’ll be undertaking the accounting setup is the one who adds the Integration via the Mews Marketplace.   Once the integration is added, the Omniboost team will be notified and will reach out to the person who initiated the setup.  STEP 2: Accounting Category SetupBefore the Omniboost Team can commence building the Accounting Integration for your property, the Accounting Cat