Insights & Inspiration

This week, we completed the global rollout of Live Chat, giving every Mews PMS customer real-time answers from Rory, our AI-powered Mews Digital Assistant, but also, whenever needed, direct access to a Mews Support expert. This represents another meaningful step toward our vision for Support: delivering unreasonable hospitality at scale, in every interaction.  As our Development teams continue to make Rory smarter, more context-aware, and better aligned to each customer’s unique configuration, we’re still giving hoteliers a clear, seamless path to help: Start with Rory for quick guidance, but also have an option to move instantly to the next available Mews expert for real-time troubleshooting, screensharing, and fast resolution, all in one place.  This is the support model we’re building at Mews: AI brainpower + human empathy.  Real-time help that moves at the speed of your hotel. 

Wir wollten euch über den Prozess zu der neuen MwSt Regelung informieren. Folgende Information wird auch per Mail an euere für Mews zuständige Kontaktperson verschickt.:Wir möchten dich darüber informieren, dass die deutschen Steuerbehörden die MwSt-Rate für Lebensmittelposten ab dem 1. Januar 2026 von 19% auf 7% senken werden. Diese Änderung betrifft alle Beherbergungsanbieter, die Speisen und Getränke verkaufen, einschließlich gebündelter Posten wie Frühstückspakete.    Für deine Unterkunft erforderliche Maßnahmen: Mews unterstützt derzeit keine Produkte, für die unterschiedliche MwSt-Raten abgebucht werden. Zum Beispiel ein Paket mit Frühstück, das sowohl Speisen mit 7 % MwSt. als auch Getränke mit 19 % MwSt. enthält. Die aktualisierte Gesetzgebung in Deutschland verlangt, dass du diese Raten einzeln aufführst.  Um die Reg

Hello Community!Here with another Community Spotlight. This time, our own ​@charlotte.dowsett, Customer Experience Manager UK, spoke with Gabe von der Heyde at Your Place Hotels, a 45-bedroom boutique hotel in London.Gabe shares how Mews has simplified life across departments — from reception to housekeeping — giving the team more time to focus on what really matters: guest experience. The result?A smoother check-in experience, fewer mistakes, and more time to deliver the personal, “home-from-home” service Georgian House is known for.🎥 Watch the interview to see how Gabe and his team use Mews to boost efficiency, elevate guest experience, and uphold their signature English charm.Thanks for sharing your story @Gabe - you’ve earned 1,200 Inner Circle points 😲 🙌Want to boost your points or

Hi Community! 🌟We’re beyond excited to bring back our favourite day of the year — the one where hospitality dreamers, doers, and innovators come together to peek into the future. Clear your schedule for May 27th, 2026 and join us in Amsterdam for a full-on power-day of ideas, inspiration, and unforgettable conversations.🎟️ Tickets are officially live — but guess what?As a valued member of our Mews Community, you get free access. Just use this code: Unfold-CommunityHop over to the Unfold website to grab your spot, and stay tuned — the lineup of speakers, agenda, and surprises will be dropping soon.Pack your curiosity (and maybe your comfy networking shoes). We can’t wait to shape the future of hos

Hey community 👋 Big news: Unfold 2026 is heading to Amsterdam on May 27th, 2026,  and registrations are already open! 🎟️ Grab your free hotelier ticket using this exclusive code: Unfold-Community → Register here.  But that’s not all… we don’t JUST want to see you at Unfold,  we want to celebrate you on stage! 🏆 We’re thrilled to announce that nominations for the Unfold Awards 2026 are officially open!  🏨 What are the Unfold Awards? The Unfold Awards recognize the amazing achievements of Mews customers, shining the spotlight on those making a meaningful impact on hotel operations and staff, revenue, guests and our industry. This is the third edition of the awards, and for the very first time voting is open to the hospitality community.  🏆 2026 Award Categories:  Operational Impact: This is for hotels that have transformed

At Mews, we love hoteliers that lean into the latest tech. In order to stay on top of a fast changing market, it's absolutely crucial to keep reinventing the way we work as hoteliers. And what better way then taking a step outside of daily operations to allow yourself to be inspired.Being at the Back to School event hosted by Quality Lodgings at the Hotel School The Hague (location Amsterdam) was such an inspiring moment. As Sander Allegro, Chairman of Quality Lodgings took a group of around 40 hoteliers from 25 locations on an invigorating experience by sharing his future vision of hospitality.I felt privileged to meet with some of most game changing partners we have in the Benelux, like Runnr.ai and Becurious, as I've seen the difference they can make for hotels in terms of operational efficiency and bottom line.I've also shared some of my learnings from the hundreds of conversations I've had with hoteliers this year, around topics like: Increasing

Hey Mews Community, We have exciting news: Our latest roadmap session is now available to watch on demand 🎉 Whether you joined us live or want to catch up on what you missed, here’s your chance to see what’s ahead for Mews. During the webinar, we explored the newest product updates and shared a sneak peek of what’s on the horizon – all inspired by your ideas and feedback as Mews customers.  Watch the recording Missed it? Want to watch it back? No problem.  If you follow this link, you’ll be able to watch the recording. 💡If you can’t access the article, you’ll need to either login or create an account. 

We’ve got big news. Mews has officially acquired DataChat, a specialist AI company known for building intelligent, conversational analytics platforms. This marks a major step forward in our mission to create fully agentic hospitality systems – where smart digital workers autonomously manage operations, optimize performance and streamline every guest journey. So, what does this mean for you? It means a future where your hotel tech won’t just assist you – it will understand, learn and act. Imagine asking your system a question and getting instant, data-driven answers. Or seeing your operations and revenue management evolve in real time, powered by AI that learns from every interaction. By welcoming DataChat’s team of world-class AI engineers and data scientists, we’re accelerating that future. Together, we’ll redefine how hotels use data, automation and intelligence to deliver better performance and more personalized guest

In this Customer Spotlight, our CX Manager ​@nora.bensadon speaks with Carme Martin Vicens, General Manager at Hotel Villa Chiquita in Mallorca, about how adopting Mews POS has transformed operations and the guest experience, sharing real-world outcomes from their rollout. Highlights Before adopting Mews POS, their POS–PMS setup handled only room charges, causing duplicate manual billing and no consolidated, granular F&B view. With Mews POS integrated to the PMS, revenue posts in real time, shift close and checkout are faster, digital ticketing gives a live view of consumption, and automation reduces errors, simplifies workflows, and boosts staff satisfaction while improving the guest experience. Impact beyond the basics: digital ordering for rooftop/pool was widely

Hello Community!We’re back with another 🎬Community Spotlight, this time featuring our own Customer Experience Manager, ​@mats.löfstedt  in conversation with Mark Nykjær-Fisher, Director at Hotel GUESTapart, DenmarkMark shares how introducing Atomize has been a total game-changer and the proof is in the numbers: ‘’~600,000 DKK revenue in five months, with occupancy unchanged — in an 86‑room hotel.’’ 😮The result?Smarter revenue decisions, less manual work, and more time to focus on what really matters: guests. 🎥 Watch the interview to hear how Mark and his team use Atomize and Mews together to boost revenue, efficiency and stay ahead in a competitive market. Thanks for sharing your story, @mark — you’ve earned 1,200 Inner Circle poi

Wait...whaaat?! Matt Talks Hospitality turned ONE already?! Here’s a little teaser…  Did you know? Our brilliant CEO, @matthijswelle, has been busy chatting with hospitality innovators across the globe on Matt Talks Hospitality — covering everything from tech and talent to transforming guest experiences.Over 50 episodes later, the insights are gold (and available wherever you like to listen 🎧).Because you — our customers — are the true stars of this community, I’m spotlighting my favourite Matt Talks from Season 5 that featu

Hey Mewsers,  Our 2025 Summer Release is here and it’s all about making hospitality flow 🎉 Think smoother arrivals, smarter connections and systems that take care of themselves in the background. Eight new features are live, designed to save you time and make every guest journey feel effortless. Check them out here: First impressions, remastered  Guest ID & photo collection: Guests can scan their ID and snap a selfie before they arrive or at a kiosk, so your front desk can focus on a warm welcome.  Wallet-based keys: Mews is the first PMS to integrate wallet-based room keys with ASSA ABLOY Vostio NFC locks. Guests just tap to unlock. No app, no plastic.  The personal touch  Guest connections: Spot related guests right in the profile, whether it’s a couple, family or corporate group.  Smart Tips upgrade: Your AI assistant now shows spend history and t

Want to know our plans for the next few months and into 2026? It’s no secret – we’d love to tell you! Join our customer-exclusive product roadmap webinar to see our very latest innovations plus what’s in the works for later this year and beyond. What to expect In this special, look-ahead session, our team will walk you through the most recent updates and the most exciting parts of our roadmap:  Recap the latest releases (so you're bang up to date)  See live demos of what’s in development right now  Get a look ahead at upcoming innovations in our roadmap  Ask your questions in a live Q&A  You’ll leave with a clear view of what’s new, what’s next, and how it all helps your teams work smarter and achieve your goals. Choose a time that works for you We’re hosting three different sessions to suit all time zones

Matt Talks Hospitality turned one! In 50 episodes, Matt Welle talked with Mewsers, hoteliers and leading industry voices about everything hospitality: be it improving check-in, optimizing revenue management or discussing AI vs humans at the front desk.If you want to learn more about what drives hospitality, follow or tune in. It’s smart, honest, and genuinely fun to listen to.  Check it out here!

Hi Community!This month’s summary release note wraps up Q3 with a special addition: Watch the short video below for an overview of the best product updates from the last three months, in under three minutes.Our goal is to give you a faster, more engaging way to catch up on what’s new.More information can be found here: Mews Release Notes 

Hey everyone 👋 We’ve got something exciting to share - the way you connect with Mews Support is getting even easier! Over the next few weeks, we’re introducing Live Agent Chat, built right into your Mews environment. This means you’ll be able to get help in real time, starting with Rory, our virtual assistant, and, when needed, continue directly with a Mews Support agent.  🤖 Meet Rory — your first stop for instant answers Rory is your friendly AI assistant, always available in chat to help with the most common questions. It can: Point you to the right help articles 🧭  Share step-by-step guidance for common tasks  Collect key details so our team has the full picture if you need extra help If Rory can’t fully solve your issue, don’t worry - it'll connect you to a live Mews Support agent who can

Hi Mews Community! 💫We're thrilled to bring you the latest updates for August to elevate your Mews experience. Here’s what’s new: 🚀 New Features Wallet-based room keys are here, guests can now open doors with just a tap of their device! Guests can now unlock their room with a quick tap from their smart phone or smart watch. It’s fast, secure and fully integrated into Mews. If your property uses ASSA ABLOY Vostio locks, you can upgrade your guest experience. All they need to do is tap “Add to Wallet” in the Guest Portal and the key is ready on arrival.

Across the industry, hoteliers like you are reimagining their spaces. From capsule hotels in Japan to cruise ship cabins, the winners are designing rooms and communal areas that boost both revenue and guest satisfaction. But what kind of decisions are they making?  Well, there’s been a mindset shift: space isn’t just something to fill, it’s something to optimize and monetize. And bigger doesn’t always mean better.  From the Wall Street Journal, here’s a look at how rooms might be shrinking but value is growing:   Smarter spaces win  Take the minibar. It may seem like an obvious way to encourage extra guest spend. But it takes time for your staff to check and replenish. And do guests even use them? If not, consider replacing them with a buzzing self-service lounge that encourages guests to socialize... and spend more.  Closets?

Hi Mews Community 👋Another month has flown by, and with it comes a batch of fresh updates to make your Mews experience even smoother. Here’s what’s new from July👇 🔁 ImprovementKeep important documents right on the reservation.  No more switching screens just to upload a guest’s ID or signed agreement. With the new Contracting section on the Reservation detail screen, you can now store key documents right where they belong, on the reservation itself. Read the

Hey Mews Community 👋A brand-new episode of Matt Talks has just dropped — the podcast where our CEO, Matt Welle, sits down with industry leaders, Mews insiders, and hospitality changemakers to talk all things innovation, growth, and the future of hospitality.If you're new to Matt Talks, here’s what you need to know: it’s not your average corporate podcast. Each episode offers an honest, behind-the-scenes look at how we’re shaping the hospitality industry — plus plenty of insights you can take back to your own hotel or team. Whether Matt’s chatting with Mews customers, product leaders, or entrepreneurs, the conversations are always fresh, candid, and worth a listen.🎧 Episode 40: The case for human-led hospitality with Bashar WaliHave we over-engineered the basics in hotels? Bashar Wali, Founder of Practice Hospitality and This Assembly, argues that true hospitality is human-led even as a

Hey, Mews crew Let’s be real. Managing payments probably isn’t your favorite part of hospitality. But it’s a big deal. And when done right, it can completely change how your property runs, improving your guest experience, operations and even boosting your revenue. That’s exactly what we’re diving into during our upcoming webinar: Mews Payments. From Chaos to Clarity: Embedded Payments That Just Work. 👉 Register for the webinar What the webinar will cover Two Mews specialists will walk you through the real-world impact of embedded payments and the effect