Discuss Mews Products

Hallo zusammen,wir haben oft das Problem, dass unsere EC-Geräte Debitkarten nicht akzeptieren. Liegt das am veralteten System oder kann man die Einstellung ändern?LG, A. Faber

Good afternoon,We are in the process of familiarizing ourselves with hotel inventory management and would appreciate your advice on setting up the most effective structure within the POS system.Our inventory includes a mix of sellable items and internal-use (purchasable) items. We would like guidance on the best way to categorize and manage these in the system. For example, should inventory be structured by department such as hotel/office supplies, spa inventory, housekeeping inventory, etc.?Currently, we operate separate warehouses for kitchen, beverage, spa, and housekeeping. We would like to confirm whether this setup is sufficient within the POS or if there are any additional configurations, categorizations, or best practices we should consider to ensure accurate tracking, reporting, and control.We would appreciate any recommendations on optimal inventory structure and any additional steps that may be required.Thank you in adva

Dear Mews Community, We are completely new to the community so, first I say Hello to everyone😁I asked myself if it was possible to somehow add colors / symbols / anything else to the reservation, so I can tell them all apart at one glance in the timeline. For example : all half-board packages one color / symbol, all accommodation only, and so on. So I can see immediately how many half board menu’s we have for today without having to click on each reservation?  Thank you in advance ! Best regards,Mia

Hi Community,Does any one of you use eventtemple and face issues regarding occupancy? We can only fetch single rooms eg 1 person. Double or triple occupancy does not work/exist!  looking forward to your feedback. 

Guten Morgen!Haben noch andere Hotels Probleme mit dem TSE heute Morgen?Bei uns braucht die Fiskalisierung bis zu einer Stunde, bis ich die Rechnungen bekomme.Um das Ganze voranzutreiben, habe ich die Schnittstelle deaktiviert, sobald ich sie wieder anstelle,habe ich logischerweise wieder lange Wartezeiten, bis die Rechnungen kommen.Von Mews habe ich noch keine Problemmeldung bekommen, vielleicht liegt das ja auch an uns?Ist nicht so hilfreich bei Abreise des ganzen Hauses.

Hi everyone 👋does anyone know how to filter by segment in the new report? 🔍There’s a filter area in the bottom right, but it doesn’t show any segments. When using the general filter, “Segment” appears as an option, but you can’t type or select anything 🤔Is anyone else experiencing the same issue? 🙋‍♀️🙋‍♂️

How to  set up promotional nights such as a Valentine’s special with special price and for only 2 nights?

Hi MEWS Community,We currently use non-refundable rates, but on Booking.com we still allow a certain level of flexibility:Guests can modify their stay dates prior to arrival with no penalty for the cancelled nights. The stay itself remains non-refundable, only date changes are permitted.This flexibility works very well for us commercially and helps reduce full cancellations while keeping the revenue secured.However, we’re finding it difficult to replicate this exact logic in MEWS.At the moment, MEWS treats non-refundable rates as fully rigid, without the option to allow date changes while keeping the payment non-refundable.When a guest shortens or changes their stay in MEWS, the system will: Add a cancellation fee to the cancelled dates, and Add new charges for the modified dates This results in a double impact for the guest, whereas our intended logic is that: The total stay rem

Servus….Gibt es eine spezielle Rubrik oder einen Report, der granular und prozentual aufweist, wie viele Angebote in bestätigte Reservierungen gemündet sind?   

Hallo liebe Mews Community,ich würde euch gerne meinen selbstgebauten Check-in-Automaten vorstellen. Da wir auf der Suche nach einer kostengünstigen, aber voll integrierten Self-Check-in-Lösung waren, habe ich mich entschieden, einen eigenen Kiosk auf Basis der vorhandenen Mews Kiosk Software zu bauen – speziell für Mews-Nutzer. Die Idee war simpel:Ich habe die originale Mews Kiosk Software auf einem normalen Android-Tablet installiert und dafür einen diebstahlsicheren Korpus aus Edelstahl anfertigen lassen. In diesem Gehäuse sind sauber und sicher kombiniert: das Android-Tablet mit Mews Kiosk ein EC-Terminal von Mews sowie in unserem Fall ein Zimmerkarten-Codierer von Häfele  Das Ergebnis ist ein kompakter, stabiler und professioneller Check-in-

Hallo Zusammen, wir stellen gerade unsere Buchhaltung auf vereinnahmte Entgelte um. Das heißt, wir würden gerne nur den Zahlungseingang aufgeschlüsselt nach den einzelnen Buchhaltungskategorien. Laut Mews gibt dies keine Liste her. Hier müsste man im Auszahlungsbericht jede einzelne Rechnung aufmachen und zusammen addieren?Wie macht ihr dies? 

Hi Community! does anybody use synxis as channel manager or as part of preferred hotels? Is it easy to use or any thoughts on that?

Hey guys,We’ve now managed to start paid reservations on the day of arrival just by completing the online check-in. I really like the check-in process and its smooth integration with the data. However, with OTA guests it’s such a bottleneck because a verification email is sent, and Booking.com’s email service sometimes takes up to 20 minutes to deliver it.How can this be handled better? Is it possible to switch to SMS verification?Has anyone else experienced these issues and found a good solution?Best regards,Hendrik

Hi, We operate a no-refund policy, issuing vouchers for any prepaid amounts on billing we would like to turn the remaining balance into a voucher through billing to be used at a later point. Has anyone got any experience in this? Is it possible? Kendall

We have been using MEWS since March 2024 and are located in Ohio, USA. Due to our location, we work closely with government agencies, local higher education organizations, and several 501© tax-exempt organizations. We asked this during our onboarding almost 10 months ago and received the same responses listed in Can you generate invoice without VAT  Summary - duplicate your product library (both Stay and Additional Services) that have the option of a taxed and non-taxed item/stay/product, or, create a product that you add to the bill as a negative amount equal to the taxed amounts. Has anyone found any other “work arounds” to this? Is ​@Mews Community Team  looking into a more user-friendly alternative (I provided a suggestion in the topi

Hey All, we are a small property with a very unique setup, 20 unique cabins and 8 motel rooms on one property, which results in 25 different room types. Managing restrictions in MEWS has been a nightmare for years, especially that we do not do a blanket property restrictions but rather room specific for various reasons Two main challenges is setting initial restrictions and then adjusting them, and also having the ability do dynamically and automatically relax restrictions when a window open up MEWS does not have a solution for this and wondering if any of you have had this issue and what kind of third party work arounds did you find?

Is there an option to mark tasks as reoccuring, let’s say you have a task that needs to be added to a reservation daily. A button that says “daily” or “every second day” or whatever, but just so you don’t have to manually create ten tasks for one booking that stays ten nights but just create it once with a specific rhythm?

Hi Everyone,what´s the best way to sell products (for example SPA, Rental Bikes, etc) to a day guest (without a POS)? The purchase needs to be posted and billed to a guest profileThank you in advance!

Hallo zusammen,wir sind das Hotel Grünerhof Obergurgl und haben folgende Frage:Bei der Übermittlung der Daten zwischen MEWS und Feratel passieren des öfteren Fehler…Wie können wir Gäste im Nachhinein über MEWS an Feratel nachmelden? (Manchmal werden keine Gästenummer vergeben und damit müssen sie manuell nachgemeldet werden)Und falls dabei Fehler passiert sind (z. B. falsche Daten oder fehlende Meldung):Wie können wir diese nachträglich korrigieren oder ändern?Vielen Dank vorab für eure Unterstützung!Liebe GrüßeGrünerhof Obergurgl

Hallo zusammen,wir haben folgendes Problem mit den E-Mail-Benachrichtigungen:Es werden keine E-Mails bei manuell versendeten Optionsbestätigungen und deren Bestätigung ausgelöst.Bei Buchungen über Booking erhalten wir eine Benachrichtigungen aber bei der Annahme einer Optionalen Buchung und der daraus resultierenden Fixbuchung erhalten wir keine. Wir sehen die Änderungen im System, hätten aber gerne zusätzlich eine automatische Benachrichtigung per E-Mail.Die Einstellungen wurden gemäß Knowledge Base vorgenommen: alle relevanten Häkchen gesetzt alle Mitarbeiter, Rollen korrekt hinterlegt Hat jemand eine Idee, woran das liegen könnte oder ob hierfür eine zusätzliche Einstellung nötig ist?Vielen Dank!Grünerhof Obergurgl

In den letzten Tagen habe ich bei mehreren Benutzern ungewöhnliche Bezeichnungen in Mews beobachtet, zb eine Zimmerkategorie heißt plötzlich “Überlegenes Zimmer” statt “Superior Zimmer”.Tipp: Stellt die automatische Übersetzung in eurem Browser ab (zumindest “diese Website niemals übersetzen”).Recently I saw weird labels in non-English spoken users’ Mews, f.ex. “Superior Room” shown as whatever the literal translation in their language is. Disable automatic translation in your users’ browsers to avoid this. This is not a malfunction of Mews but a setting of the individual browser.

Liebe Mewser,was macht Ihr, um Gäste mit Kostenübernahme vom Bezahlen am Kiosk-Terminal freihalten zu können? 

Does anyone else already miss the old accounting report? 😅I find the new “ledger activity report” very user-unfriendly, with all the small boxes you have to scroll through.It gives no good overview at all.

Hello everyone,We frequently encounter the following issue:Guests request that a restaurant receipt from MEWS POS (or other integrations) be split across different rooms/guest profiles upon departure. However, duplicate items from POS receipts are combined into a single item in the billing window. For example, grape juice: These three grape juices cannot be split across separate invoices after the fact; they constitute a single item and can therefore only be paid on one invoice. Of course, one could manually calculate the amounts and allocate them to different payment methods. But perhaps someone here is familiar with this issue and even has a solution for booking the items individually?After all, with products from bookable services, everything is ultimately booked as individual, divisible items. See