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Hallo zusammen,  unser Mews-Terminal läuft größtenteils zuverlässig. Es gibt jedoch eine Karte/Bank, bei der die Kartenzahlung regelmäßig nicht funktioniert - die Karten von der ING Diba. Habt ihr auch Probleme oder gibt es Tipps, wie wir das Problem beheben können? Vielen Dank und liebe GrüßeDan  

Hey Mews community! 🙌 I’m happy to announce that we’ll soon go to beta testing with our enhanced billing automation 🚀 We’ve improved the billing automation that will now route items based on these additional new conditions:Guest profiles Groups Individual reservationsThanks to this functionality, we’ve made it possible to increase the use cases that billing automation can cover from routing items during private events for specific guests to route items on the reservation level. You will also be able to create the billing automation from the reservation module and availability blocks that will pre-fill the group IDs so that you can quickly prepare routing on a reservation/group level! 👏 If you want to know more details, you can review this Loom video to understand all the functionality ✌ What’s in it for you:Access to the latest improvements in the routing rules Saved time for front staff moving bill items especially for large groups Flexibility to route items on the reservation leve

Hi all,We don’t have an MDM in place yet. Right now we manually restart all kiosk iPads once a week for updates and because they run 24/7. I’m looking to set this up properly so we can automate updates and reboots and keep the devices stable.What I’m trying to achieve Remote weekly restart (soft reset). App updates for the Mews Kiosk. IOS updates in a fixed night window. Keep the iPads locked in Single App Mode so guests can’t switch apps after the update. Questions Which MDMs are you using successfully with Mews Kiosk iPads?(Mosyle, SimpleMDM, Jamf Now/Pro, Intune, Meraki, other? Can you fully automate a weekly flow like this? Turn Single App Mode off Update the Mews Kiosk app Install ios updates if available Remote restart Turn Single App Mode on again (auto-launch kiosk)Goal is simple: fewer evening surprises, healthier devices, and no manual work. Thanks for any concrete tips or feedback about a setup that works in production. Grt,Emilie 

Hello everyone We are looking for an integration that would help us manage our direct events and groups reservations (meaning not the “block booking” ones) and so we’re wondering if we could get any advice from you Mewsers. The idea, in a nutshell, is to be able to manage everything from encoding the reservation to the sending of the confirmation letter and/or contract Are you using one of those? With good results ? Easy to use? Is the level of encoding’s error or interface glitch with Mews acceptable ? Is the month fare interresting ? Thanks in advance for your feedback and inputs Regards to you all Stephane

Moin ​@Mews Community Team ,wird es für die Umstellung der MwSt. Food in D zum 01.01.26 eine Routine geben, die die Posten aller über Silvester im Haus befindlichen Reservierungen aktualisiert, wenn wir die MwSt. in der Silvesternacht für die betreffenden Produkte umstellen?Werden die Posten aller Reservierungen im kommenden Jahr automatisch aktualisiert? Oder müssen wir in jede einzelne Buchung und jeweils den Posten stornieren und neu buchen?Freue mich auf Eure RückmeldungLeif

Hallo ihr Lieben,wie viele Rechnungszähler verwendet ihr aktuell?Wir nutzen unterschiedliche – z. B. für Debitorenrechnungen, bezahlte Rechnungen, Proformarechnungen usw.Aus buchhalterischer Sicht wäre es allerdings einfacher, nur einen einzigen Zähler zu verwenden.Hat jemand von euch damit Erfahrung?Ist es überhaupt möglich, nur einen Rechnungszähler zu verwenden – und wie habt ihr das bei euch gelöst?Ich habe bereits bei Mews nachgefragt, aber bisher keine Rückmeldung erhalten.Vielen Dank für eure Unterstützung, liebe Community!Wenn du magst, kann ich dir auch noch eine formellere Version oder eine Version auf Englisch schreiben. 

Right now, uploading Budget data in Mews Analytics is done through an Excel template like this 👇:Current excel for Budget updating We want to make sure the format really matches how you and your team needs, so we have a couple of questions for you:1️⃣ Looking at the current Excel (with fields like Date, Service, Business Segment, Space Type, Available Spaces, Occupied Spaces, Space Revenue, Product Revenue, Additional Revenue) — are these fields enough for your budgeting process? If not, what’s missing?2️⃣ Do you think this same structure would work for your forecasting process, or would you need a different one? 💬 Your feedback will directly shape the next version of this feature — we’d love to hear your thoughts!

Hallo zusammen,mit der Änderung der Mwst. im Januar steht auch wieder ein Split u.a. beim Frühstücksprodukt auf rein Speisen und Getränke an. Damals gab es noch keine schöne Lösung, sondern zwei einzelne Produkte, welche unsere Mitarbeiter oft verwirrt hat. Habt ihr eine schönere/bessere Lösung oder weiß jemand, ob hier was geplant ist?Danke und Viele Grüße,Paul

Hallo ihr Lieben, wir haben fünf verschiedene Booking.com-IDs. Im Belegungsplan sehen wir aber nur die Unterkunftsnamen, nicht die anreisenden Gäste.Könnt ihr uns sagen, wo man das einstellen kann oder was wir machen müssen, damit im Plan die Gäste angezeigt werden?Danke euch schon mal für die Hilfe!

Hello Mews Community 👋We Need Your Help!As we strive to continually improve our platform, we're conducting research to better understand your needs and experiences with reporting and analytics. Whether you're someone who loves creating dashboards, merging data from various systems, or currently find yourself using Excel for manual data analysis, your insights are invaluable to us.What's in It for You?By participating in this research, you'll have a direct impact on how we develop these features. Your feedback will be crucial in helping us make our product more user-friendly, efficient, and tailored to your needs. Plus, it's a fantastic opportunity to get a sneak peek at what we're working on and influence the tools you use every day.How to Get InvolvedIf you're interested in sharing your thoughts and experiences or have any ideas on how we can improve our reporting and analytics tools, we would love to hear from you. To participate, simply reply to this post. We'll schedule a short in

Bonjour à tous,J’ai configuré mes e-mails de check-in en ligne, rappels, confirmations etc… Ceci pour essayer que les enregistrements en ligne soient maximisés. Mais j’ai l’impression que les clients provenant du channel manager et de Booking.com en l’occurrence, ne reçoivent jamais ses e-mails automatiques. En tout cas le taux de réponse est tellement faible de leur part que c’est ce que je crois. Avez-vous la même expérience, ou comment faites-vous pour demander à vos clients booking de s’enregistrer en ligne via le Mews Guest Portal ? Merci d’avance, Jonas

Hallo zusammen, unser Online-Check-In Link funktioniert über Booking Messenger leider nicht. Gibt es dafür eine Lösung? Man kann m.E. den Online-Check-In nur ganz oder gar nicht aktivieren, leider aber nicht für einzelne Plattformen.Freue mich über Hinweise!VGLutz

We would like to set up payment automations so that virtual cards are charged automatically. For bookings where we know that the rate code is 100% virtual cards, this works fine. However, we also receive some bookings (e.g. from Conforma via the travel agency Egencia) where sometimes a virtual card is used, and sometimes not. My question is: is it possible to configure Mews so that the system can recognize virtual cards regardless of the rate code?

Dear all, I would just like to check whether automated reports (eg. reservations or cancellations over the last 24hrs) are meant to omit the gues details from now on? (simply replaced by ****)All data still to be consulted in Mews if necessary.Thank you for the re-assurance.

All, while Mews payment system, especially the automated side of it significantly improves and reduces the number of chargebacks and fraudulent payments, at the same time as I so from talking with number of you, believe that there may be some ways to improve this further.  Prevention pre-arrival3DS – this is rather tricky for any OTA reservations as Mews is not involved during the booking process, so please put pressure on OTA for to start doing 3DS on all payments and to pass on this onto Mews along with the reservations (technically possible). For example, well known OTA does have this in place but avoids doing for non-VCC reservations. Zero-Dollar-preauthorisation at point of booking – this would not only help verifying the card, but also alert any owner may the details be stolen at the earliest possible time – booking.  Upon arrivalChip&pin & physical card verification at the terminal – it would be great to have baked in option to automatically request the payment card to b

Hi!  We’re currently building a WordPress extension that integrates with the Mews Distributor API, and we’ve run into recurring issues that I’d like to check if anyone else has solved.Current situation: We work with multiple bookable services (several ConfigurationIds) under one Mews enterprise. Our goal is to aggregate all services into a single unified search flow (cabins, apartments, hotels, across locations). We fetch metadata via configuration/get (list of Ids) and then call hotels/getAvailability for each ConfigurationId + HotelId + CategoryIds. Problems: Endpoint mismatch: Some documentation and support replies referencehttps://app.mews.com/api/distributor/v1/... while others usehttps://api.mews.com/api/distributor/v1/.... In production, we sometimes get 404 (Cloudflare HTML) on configuration/get if we don’t use the api.mews.com/api/... form. Availability errors: hotels/getAvailability often returns 400 Invalid CategoryIds even when the CategoryIds were retriev

Hi, I need to overbook my property over a couple of dates. Specifically, I need to add additional inventory to a group block over sold out dates, and the system will not let me do so. How do I get around this?  

Es reicht schon, nur den Speichern Button zu drücken und - juhu, Anrede auf “none” gesetzt.Also, wenn vorher eine Anrede gesetzt war.Wir können danach die Anrede wieder einfügen und speichern, das nimmt er.Ist das ein lokales Problem, oder habt Ihr das auch?VGLeif