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Hello Mews Community, We would likes to offer a Black Friday promotion! From 31 October to 31 December (booking window) guests will be able to use a special voucher code when booking via our website. This voucher allows them to reserve stays for the entire year of 2026. Important details: The voucher applies only to a non-refundable rate, already discounted by 20%. This special non-refundable rate is valid for Suite categories only. All other (standard) rates remain available for all room categories and dates (outside the voucher-only setup). To participate, guests enter the voucher code at booking. We’d like if the MewsTeam could share more details and tutorials. Thank you!

Hi!  We’re currently building a WordPress extension that integrates with the Mews Distributor API, and we’ve run into recurring issues that I’d like to check if anyone else has solved.Current situation: We work with multiple bookable services (several ConfigurationIds) under one Mews enterprise. Our goal is to aggregate all services into a single unified search flow (cabins, apartments, hotels, across locations). We fetch metadata via configuration/get (list of Ids) and then call hotels/getAvailability for each ConfigurationId + HotelId + CategoryIds. Problems: Endpoint mismatch: Some documentation and support replies referencehttps://app.mews.com/api/distributor/v1/... while others usehttps://api.mews.com/api/distributor/v1/.... In production, we sometimes get 404 (Cloudflare HTML) on configuration/get if we don’t use the api.mews.com/api/... form. Availability errors: hotels/getAvailability often returns 400 Invalid CategoryIds even when the CategoryIds were retriev

Hallo zusammen,wir sind aktuell dringend auf der Suche nach einer Lösung, wie wir PayPal eigenständig in unsere Booking Engine integrieren können. Wir wissen, dass Mews schon länger versucht, PayPal zu integrieren, doch leider verlieren wir – wie viele andere Hoteliers in DE auch – sehr viele Conversions, weil Nutzer den Buchungsprozess abbrechen, sobald sie sehen, dass keine direkte PayPal-Zahlung in der Engine möglich ist.Hat jemand von euch bereits Erfahrungen mit einer individuellen oder API-basierten PayPal-Integration (z. B. ohne Plugin oder über eine Middleware wie n8n/Zapier) gemacht?Welche Stolpersteine oder Best Practices würdet ihr empfehlen – insbesondere im Hinblick auf den Checkout-Flow?Vielen Dank!

Ich komme noch einmal auf das Thema zurück. Vielleicht habe ich es nicht richtig verstanden: Preise und Restriktionen kann man für alle Zeiträume eingebenBuchbarkeit ist jedoch auf 365 Tage beschränkt Wie kann ich den Buchbarkeitszeitraum für uns intern und unserer Website öffnen? Oder müsste ich da mit anderen Raten arbeiten? Wir haben Gruppen, die teilweise 2 Jahre im Voraus buchen und können diese nicht eingeben. Welche Möglichkeit gibt es da?Danke für die Hilfe

Hi everyone! 👋We're building a new feature: the Mews Automation Hub to help you streamline daily operations while keeping your team in control. We'd love your input to ensure it balances automation with the visibility and oversight you need.What we're asking:Which workflows you most want to automate (pre-stay comms, room assignments, upselling, etc.) How visible automations should be (silent, daily digest, real-time, or alerts-only) What level of control you need (fully automatic, heads-up window, or approval required) Which trust signals matter most (explanations, audit trails, undo options, test mode)It takes about 5-7 minutes, and your feedback will directly shape how we build visibility, control, and trust into automated workflows.Complete the surveyA note on privacy: we'll only use responses for product research. If you opt in to early access, we'll contact you solely about testing the Automation Hub.Thank you for helping us make hotel operations smoother and smarter!Tamara Spir

Hi everyone! 👋We’re exploring a new feature: automatic bill sending so teams don’t have to manually email bills at checkout. We’d love your input to make sure it fits real workflows and avoids edge‑case pitfalls.What we’re asking: When should bills be sent automatically (on bill close or at checkout) and whether a short delay helps How guests should receive them (PDF vs guest portal link), and who else should be included (e.g., company contact) When auto‑send should be paused (e.g., unpaid, disputed, VIP, group) Where you need visibility that a bill was sent (bill history, reservation timeline, action logs) It takes about 4–6 minutes, and your feedback will directly shape how we build and roll this out. Complete the surveyA note on privacy: we’ll only use responses for product research. If you opt in to follow‑up, we’ll contact you solely about this topic. Thank you for helping us make billing faster and simpler!Marcel Bernat | Senior Product Designer at Mews

Hallo zusammen, weiß jemand, ob und wenn ja, ab wann es möglich sein wird bzw. möglich sein soll auch die E-Mails bzgl. Bestätigung und Online-Check-In statt in HTML mit der Drag&Drop-Version anzupassen? Vielen Dank vorab.

Hi there!There is an “Import” button under the three-doted menu button in the Email template builder: Does anybody know what that does? It opens a file open dialog where .json files can be selected, but what kind of json files are supposed to be imported?I looked at the help file but found nothing explaining it. Or did I miss it?Kind regards,JP.

 We’re excited to invite our community members to take part in the Beta testing program for Default Billing Automation — a new feature designed to make billing in Mews simpler, faster, and more accurate.The goal? To ensure Mews automatically produces a bill per reservation, reducing the number of items and payments routed to unpaid items and deposits and the need to manually move items between bills. In short, fewer clicks and organised billing.See full details of the feature hereComplimentary to the newly released granular billing automation this change will ensure that all items are organised into bills by default, however where a specific Billing Automation exists this will take priority.If this sounds like something you’d like to be part of, leave a comment below to let us know!

 Hallo zusammen,  seit dem Tausch hin zu Mews im Februar diesen Jahres kämpfen wir sehr damit, dass bei Buchung einer Zusatztleistung auf unserer IBE die Preise vollkommen falsch gesplittet in Mews gebucht werden. Leider konnten die beiden Supportparteien bisher keine Lösung finden. Es scheint ein Problem zu sein, welches bei anderen Kunden nicht auftritt. Deshalb die Frage an die Community, ob jemand anfangs auch dieses Problem hatte und vllt. einen Tipp zur Einstellung hat. Beispiel 1: Gast bucht z.B. Zusatzleistung “Hund” in einem Zimmer innerhalb einer Buchung mit 3 Zimmern. Die Leistung wird in allen 3 Zimmern verbucht, der Preis ist in Summe korrekt, wird aber gesplittet auf alle Zimmer verbucht. Beispiel 2: Gast bucht für 2 Erwachsene das Genießerpaket (Kind für dieses Beispiel ignorieren, dass Kinderpreise nicht auf eigenen Altersstufen übertragen werden, ist eine bekannte andere Thematik)Preis in DirsGebucht wird in MewsBeispiel 3: Gast bucht VerwöhnpensionPreis in DirsIn Mews

Hallo zusammen, mich interessiert das Thema vorzeitiger Check-out. Ein Gast bleibt beispielsweise vom 19.10. bis 23.10. und hat seine Rechnung bereits beglichen. Am 22.10. teilt er mir mit, dass er um 18:00 Uhr abreisen wird und er ist einverstanden, dass ich 100% Stornogebühren berechne bzw dass er kein geld zurück kriegt. Wenn ich jedoch das Abreisedatum in den Eigenschaften ändere, werden mir Stornokosten gutgeschrieben, die ich ausgleichen muss. Das möchte ich aber vermeiden und keine Stornokosten im Bericht haben. Gibt es eine Möglichkeit, einen manuellen Check-out durchzuführen, ohne eine Gutschrift zu erstellen?

I'm wondering if there's a way to communicate during the booking or checkout process when we have an announcement specific to the stay date. For instance, if someone's reserving the night of December 31st we want them to know that there's a party for New Year's Eve (perhaps a ticket to an event would be included with the stay). We don't want to have to share this New Year’s Eve information with people booking other dates as it's not relevant to the vast majority of people looking to stay at the hotel.Does that functionality now exist and if not what’s the best alternative?

Hi Mewsers! 👋We’re working on exciting improvements to the rooming list experience and we’d love your help testing them out! These updates are designed to save your teams time, reduce manual work, and give you more control and flexibility when managing group reservations. ✨ New: Make Reservation Owners Directly from the Rooming ListSay goodbye to the extra steps in the PMS! With this update, you can now:Bulk assign reservation owners directly from your Excel rooming list Instantly see the reservation owner in the Timeline Easily adjust ownership and companionship anytime from the rooming list📹 Demo Available: Want to try it out in your live environment? Just drop the name of your property in the comments, and we’ll activate it for you. If you’d prefer to test the feature in demo, it’s available for you today!📹 Watch the demo:🤖 Coming Soon: AI-Powered Rooming ListWe’re taking things to the next level with an intelligent rooming list powered by AI. This upcoming feature will help you

Dear Mews Community,As one of our new Product Managers, it is my pleasure to invite you to our newest Beta: Kiosk Split Bills!For hoteliers wanting to more guest autonomy and aiming to reduce front desk interactions, Mews' new split payment feature empowers business guests to seamlessly divide their bills between corporate and personal payment methods directly at the Kiosk. What it is: A flexible payment solution designed for Kiosk check-in and check-out that allows guests to split their bills across multiple payment methods. What it can do for you: Increased Kiosk Usage: Reduce staff interactions by enabling guests to handle complex payment scenarios independently Add and Edit Business Details: Allow business travelers to add business details to their bills from the kiosk.  Corporate Guest Convenience: Allow business travelers to easily separate corporate expenses (room, breakfast) from personal charges (spa, drinks) Flexible Bill Management: Guests can create additional bills an

Do you need to put a credit card on file for incidentals, but not charge the card? Do you want to quickly check if a credit card is valid, so you don’t need to chase for the payment later?$0 Authorization or ‘Collect Payment Method’ is a feature that lets properties securely collect and validate guest card details without charging them upfront, directly from the PMS.Benefits​ Frictionless Guest Experience: Securely save cards upfront without charging, reducing confusion and building trust.​ Operational Efficiency: Automate card collection and pre-auth inside Mews, minimizing manual work and integration costs.​ Revenue Protection: Store valid cards to reduce chargebacks and guarantee coverage for no-shows and incidentals. Interested in testing this feature? Comment below. Thanks!

Hi, is there a report or a way to get any statistics to see how many of our guest use mobile keys? Thank you.

Alguno más tiene problemas para cargar los datos en Analytics? y por otro lado, aprovecho para preguntar si alguien sabe qué filtros hacer en el apartado analítica de gestión y en la pestaña “por día” para que sólo analice el revenue recibido por alojamiento, descartando otros productos.Por último, tenemos también problemas para conectar con analytics dos usuarios al mismo tiempo. Muchas gracias de antemano

Hola, mi pregunta es sobre el VERIFACTU, en el cual dice que se pueden cerrar facturas simplificadas por un valor total (con impuestos) de 400 eur, pero mirando la ley de facturación, a nosotros como hoteleros nos permite ampliar el importe a 3.000 eur, pero ¿Cómo lo debemos hacer en MEWS? sigo las indicaciones del chat pero no conseguimos llegar a modificar este importe. Muchas gracias.