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134
dinabelon
dinabelon
 How Do I..
STR Data Feed

The Automated data feed to STR for STAR reporting does not include market segmentation.  Does anyone have a fix for this? 

60
dinabelon
laura.asplin
Mews Employee
laura.asplinMews Employee
 Mews Beta Program
Mews Beta - Validation on Consumption Dates when Adding Products

My name is Laura and I am Product Manager for the Billing Team. We are currently working on a small enhancement to help improve the accuracy of product consumption dates.Some customers reported that since we introduced changes to the ‘Add Product’ feature in the billing screen they have an experienced an increase in corrections to the consumption date. The separation of the consumption date onto another tab can cause users to bypass this field and consumption dates are set with the default date and time.We would like to address this through a two step flow, forcing the user through the second tab and improving the default date selection. You can see an overview of the changes here.The 2 step flow is ready and we would like to validate this changes with users before we release, whilst we continue to work on the improved date selection. If you are interested in helping us to test these changes please let me know.

22728
laura.asplin
Mews Employee
jessica.becker
Mews Employee
jessica.beckerMews Employee
 Mews updates
🎨 Unwind with us in Hamburg – You're Invited!

Hi Community 👋We're bringing Mews Unwind to Hamburg on September 3rd for a relaxed evening designed just for you – our amazing Mews customers.Join us for an exclusive gathering where hospitality professionals can step away from the daily hustle and truly unwind. Enjoy complimentary drinks 🍸 and a delicious finger buffet 🍡 as you connect with fellow hoteliers and innovators in a laid-back setting – with no sales pitches, just great conversations.To make the evening even more memorable, we’re hosting a guided paint & sip session 🎨 – no experience needed, just a willingness to have fun and get a little creative. And yes, you’ll also leave with some exclusive Mews merch to remember the night by. 🎁Spaces are limited, so be sure to register today!🥂Mews Unwind📍 SIDE Design Hotel, Drehbahn 49, 20354 Hamburg🗓️ Wednesday, 3 September 2025 | 5pm – 7pm We can’t wait to welcome you in Hamburg! 💜The Mews Community Team

70
jessica.becker
Mews Employee
J
Guru
Jasmin H.Guru
 Product best practice
Restriktionen

Gibt es die Möglichkeiten Restriktionen zu automatisieren?Wie z.B. automatische Schließung einer Rate entsprechend der Releasezeit.  

663
J
Guru
C
CecileApprentice
 How Do I..
Statistique INSEE

Bonjour,comment puis-je trouver le rapport de statistiques par nationalités pour l’INSEE. Il nous faut le nombre de clients en arrivées quotidienne par nationalité mais aussi le total des clients du mois par nationalité et ça je ne le trouve pas.Merci si vous pouvez m’aider.Bonne journée.Cécile

1143
Fabrice Renaut
M
Melanie HeißSenior Apprentice
 DACH-based customers
Meldeschein vor Ort am Tablett ausfüllen lassen?

Hallo zusammen,  besteht die Möglichkeit, den Gast bei Check in seine Daten selbst über ein Tablett eingeben zu lassen? Quasi den Meldeschein ausfüllen zu lassen?Vor Ort in der Rezeption. Habt Ihr eine Idee?

454
R
M
Motel FraserSuperstar Apprentice
 Quebec-based customers
Conseil que je souhaiterais que l'ancienne gang Hotello propose à Mews

Bonjour,De notre côté on commence à apprécier Mews après 6 mois d’utilisation (ce fût un voyage très long, mais on y arrive!). Sans prétention, je me permets de vous partager nos impressions d’équipe. Mews est efficace en termes de collecte d’info et de suivi. Cependant, à certain moment, on tourne en rond pour aller chercher des informations qui pourraient toutes se retrouver au même endroit.  Je me permets de vous les partager puisque je sais (au moins je l’espère) que l’ancienne gang Hotello pourra influencer les prochains développements.Facturation Versus Paiement: Dans l’onglet facturation, on ne voit pas les préautorisations qui ont déjà été prises.  Il serait logique d’ajouter la préautorisation prise directement dans la facturation, d’où on pourrait directement capturer le paiement.  Surtout considérant que dans l’onglet Paiement, on ne voit pas le montant dû non plus, alors on doit toujours basculer entre deux onglets. Facture Futur Versus To Check Out: Le fait que toutes les

311
J
S
SenseiHelper
 How Do I..
Request for Guidance on Reissuing or Nullifying a Receipt and issue a refund receipt

Dear MEWS Team & Community,I hope you're doing well. We are contacting you regarding a refund receipt that was generated in our system—though it's not actually a refund in the conventional sense. A few months ago, we completed a wire transfer and closed the transaction with a deposit. Our accounting team has since informed us that this approach was incorrect. In trying to correct the entry, we mistakenly issued a full rebate of that specific bill and deleted the related negative deposit from items. As a result, we now have a Fiscal receipt that doesn't accurately reflect what occurred. We need to nullify this receipt and reissue a new one that properly documents the adjustment—essentially showing that we refunded the overpaid amount (even though it wasn't a real refund) to reconcile the balance on the bot. Could you please advise us on how to proceed? We’d appreciate your guidance in resolving this issue correctly for our records. Thank you in advance for your help.

71
Leif Penning
Senior Guru
Olli K.
Olli K.Apprentice
 DACH-based customers
Beherbergungsstatistik mit eSTATISTIK.core

Hallo liebe Community,ja dieses Thema wurde schon mal angestoßen u.a. wie macht Ihr das. (Viel Aufwand für alle)Interessanter wäre natürlich wann kommt eine Schnittstelle für eSTATISTIK.core. Zitat aus dem DEHOGA:Die Beherbergungsstatistik ist ein zentrales Instrument für die Tourismuspolitik und wirtschaftliche Standortanalysen in Deutschland. Um die Datenerhebung zeitgemäß, effizient und ressourcenschonend zu gestalten, haben die Statistischen Ämter des Bundes und der Länder mit eSTATISTIK.core ein bundesweit einheitliches digitales Meldeverfahren entwickelt. Damit werden monatliche Meldungen automatisiert und sicher direkt aus dem jeweiligen Property Management System (PMS) übermittelt.eSTATISTIK.core reduziert den Meldeaufwand für Hoteliers erheblich, da die erfragten Daten direkt aus ihrem PMS-System abgerufen und anschließend aus dem System heraus übermittelt werden. Die Digitalisierung der Statistikmeldungen bringt den Betrieben einen klaren Effizienzgewinn – bei gleichzeitiger

775
Andreas Behl
J
Jo.hannes.kiApprentice
 DACH-based customers
How to enable reporting of OCC with 2 services in 1 reporting / GM report

Has any experience with 2 bookable services in Mews and the correction of the Manager reporting?Due to 2 bookable services all rooms are counted double in the OCC calculation and the OCC is completely off. ContextWe are running a small serviced apartment brand, where stays from 1 day up to 12 month are possible.For the shorter “stays” (<1 Months) we have normal daily rates. To enable monthly Payments via a payment plan and to make pricing more transparent we introduce a second service “Monthly stay” which has monthly rates (quite stable ones so that the february has the same amount as march and it feels more like a normal rent)Due to fiscal reasons in germany, we also need to switch Tax rates for the services, if the stays are > 6 Months)Can anyone help with fixing the OCCs?​@Mews Community Team maybe you have a smart solution here ;) 

493
Leif Penning
Senior Guru
soraya.coreana
Mews Employee
soraya.coreanaMews Employee
 Mews Beta Program
📢 We'd like to get your insights on Smart Tips for Guest Profiles

Hello 👋We’d like to invite you to a test to collect your feedback on Smart Tips for Guest Profiles and the information you value. If you have experience working in front of house, using Smart Tips or assist checking in guests, we’d appreciate if you could spare 5 minutes to participate in the test. Please feel free to share the test link with anyone you believe would be relevant for testing. ➡️ Test link: https://app.useberry.com/t/qszMFoo60E16Sj/Please let me know if you encounter any issues during testing or if you have any questions.Thank you!Soraya Coreana

747
Tobias Sörling
T
TorstenRApprentice
 How Do I..
Buchbarkeit am selben Tag einstellen

Hallo, kann mir jemand helfen und mitteilen, wie ich in Mews einstellen kann, dass Zimmer am gleichen Tag noch bis 12 Uhr online buchbar sind. Ich möchte kein Zapier oder so nutzen, es muss doch in Mews so einstellbar sein… Oder? GrußTorsten 

281
adeline.baesler
Mews Employee
joanna.kozlowska
Mews Employee
joanna.kozlowskaMews Employee
 Mews Beta Program
New Beta: Bulk Invoice Reminders

 Hey Community! 👋 We are excited to invite you to the Beta of our new Bulk Invoice Reminder feature! 🎉 If you often follow up on unpaid invoices from the same debtor, this will save you time and effort. With one click, you can now select all outstanding invoices and send a single, consolidated reminder email—making it easier for both your team and the recipient.  Why You’ll Love It ✨  Remind in One Go  Chase all unpaid invoices for one debtor with a single e-mail.  Cleaner, Clearer Emails  Debtors receive one email with all invoices attached—no more confusion.  Customisable Template Personalise the email to match your property’s brand.  Save Time  Bulk sending eliminates repetitive tasks.   Learn More 🎓  📹 Watch the video how it works  Read Step-by-step user guide  Who’s Eligible for the Beta? ✅ Properties with Receivable Tracking enabled  🌍 Currently available in all regions except France (to be added soon)  How to join Beta? 🙋🏾 Reply to this thread with your property nam

21222
joanna.kozlowska
Mews Employee
N
NSRApprentice
 How Do I..
registration form with company name

Hi, our guests often need their invoices issued in name of their company so it would be great if the guest could mention the company name and adress by online check-in. This way we can spare the guests from waiting by check-out because all needed datas are already filled. On weekdays with many guests checking out at the same time it is very irritating for these waiting in line just because we have to fill out the missing datas before we can issue the bill.Generally it would be helpful to print the registration form with the possibility to mention the company.

141
jessica.becker
Mews Employee
J
JMGApprentice
 DACH-based customers
Creating tasks and assigning a department // Changes after Update?

Hi everyone,It seems there was an update today, a few hours ago.Since this update, we are no longer able to assign a specific department to a task when the task is created directly within a reservation – not via the donut on the dashboard.This was a feature we heavily relied on.When creating tasks via the dashboard, it’s still possible to assign a department, as described here:https://help.mews.com/s/article/create-and-manage-tasks?language=en_USCan anyone confirm if this was an intended change?And is there any chance that this feature will return?Or do we somehow need to add the departments back to the dropdown menu when creating the task within a reservation?Thanks in advance for any info, thank you very much!

513
S
mats.löfstedt
Mews Employee
mats.löfstedtMews Employee
 Mews updates
Love payment admin? This Webinar isn’t for you.

Hey, Mews crew Let’s be real. Managing payments probably isn’t your favorite part of hospitality. But it’s a big deal. And when done right, it can completely change how your property runs, improving your guest experience, operations and even boosting your revenue. That’s exactly what we’re diving into during our upcoming webinar: Mews Payments. From Chaos to Clarity: Embedded Payments That Just Work. 👉 Register for the webinar What the webinar will cover Two Mews specialists will walk you through the real-world impact of embedded payments and the effect on your revenue. And because you don’t just want to hear us talk, they’ll be joined by two Mews customers who’ll share their own before-and-after story. You’ll see what changes when payments go from clunky and manual to smooth, automated, including:  The difference between integrated and embedded payments (and what that means)  Common challenges of legacy systems and how they’re holding you back  Real outcomes: fewer no-show losses,

632
jessica.becker
Mews Employee
R
River HouseSenior Contributor
 DACH-based customers
Fixe IP Adresse für MEWS, Keycutter und Lighspeed?

Hallo zusammen, Wir haben zur Zeit folgende Installationen:MEWS, Lightspeed soweit Dormakabe/Saflok Keycutter. Die Kreditkarten Terminals sind nicht mit Lighspeed und Mews direkt verlinkt. FRAGE: Benötigt es für dieses Setup zwingen eine fixe IP Adresse vom Internet Service Provider oderkönnen wir dies auch ohne laufen lassen?Danke um ein Feedback und Gruss Kevin

382
R
kenners landlust
kenners landlustApprentice
 HS3 to Mews Transition
Übermittlung von Rechnungen im xml Format

Hallo,unsere Steuerberaterin braucht zusätzlich zu der Übermittlung der DAten die Rechnungen im XML Format. Mews bietet die App xRechnung an, meine Onboarding Managerin hat aber gesagt, diese gilt nur für Firmenrechnungen. Hat da jemand eine Lösung?beste Grüße aus dem großen Waldbarbara 

342
kenners landlust
J
Guru
Jasmin H.Guru
 DACH-based customers
Lobby.ai - automatisierte E-Mail Bearbeitung

Hallo zusammen,nutzt schon jemand die Integration von Lobby.ai bzgl. der E-Mail Bearbeitung?Ich hatte diese Woche die Mitteilung gesehen, dass das Tool nun im Marketplace erhältlich ist.Klingt mega spannend auf jeden Fall.Liebe Grüße, Jasmin 

1165
A
jesson.atherton
Mews Employee
jesson.athertonMews Employee
 Mews Beta Program
Help Us Make Mews Analytics Better - We Want Your Feedback!

Hello Mews Community 👋I’m part of the product team here at Mews, and we’re on a mission to improve the way Mews works with data. However, to do this, we need your insights!We’re looking to understand what aspects of Mews Analytics you find indispensable. What features or functionalities you just couldn’t live without? This is your chance to let us know what makes Mews Analytics essential for you.But we’re not stopping there. We’re also keen to discover and learn more about the various pain points. Is there something you wish Mews Analytics could do but doesn’t yet? A feature that would transform your experience? Now is the time to share it with us!We understand that everyone’s time is precious, so feel free to drop your thoughts in the comments below. However, if you’re open to discussing your feedback in more depth, we’re more than happy to arrange a call at a time that suits you best. Your insights are invaluable in helping us shape the future of Mews Analytics to better serve your

1285
leguggi
C
Christian G.Apprentice
 How Do I..
An und Abreise Übersicht als Liste

Hallo zusammen,ich würde es sehr begrüßen wenn man die An.- und Abreise Übersicht auch als Liste auswählen könnte mit folgenden Spalten:- Zimmernr. - Zimmerstatus - Gastname - Besteller - Zimmerkategorie - Abreisedatum - NotizIst sowas geplant? Die aktuelle Anreiseübersicht ist sehr unübersichtlich vor allem was Gruppen angehtViele Grüße Christian

272
C
K
krischuMaster Apprentice
 DACH-based customers
Preisableitung in Mews

Hallo liebe Community,bisher haben wir Hotellistat zur Preissteuerung genutzt. Das Tool bietet zwar viele großartige Funktionen, passte jedoch leider nicht optimal zu unserem Hotel. Daher haben wir uns entschieden, uns davon zu trennen.Nun stehen wir vor einer Herausforderung: Hotellistat hat alle Preise direkt überschrieben, wodurch sämtliche Ableitungen verloren gegangen sind. Aktuell haben wir in Mews die Room Only-Preise als Basispreises sowie die Zu- und Abschläge der Zimmerkategorien. Wenn wir jedoch die Room Only-Preise in Mews anpassen, werden die Zu- und Abschläge nicht mehr automatisch berücksichtigt, da Hotellistat die bisherigen Strukturen überschrieben hat.Hat jemand Erfahrung mit diesem Problem oder einen Tipp, wie wir das korrigieren können?Vielen Dank für eure Unterstützung!

685
j.spiess
Superstar Guru
aylin.klinge
Mews Employee
aylin.klingeMews Employee
 Mews Beta Program
Join the beta: Expedia Direct Upgrade

Hi Mewsers 👋 We’re excited to invite select Mews customers to join the Expedia Direct Interface Upgrade Beta Program! ✨This early access initiative is all about making your daily operations smoother by delivering:Improved system stability Faster syncing with Expedia More accurate reporting, particularly for reservation type (leisure vs. business)The upgrade is designed to be seamless, with no extra configuration or effort required on your part. All you need to do is use the interface as you normally would and let us know if you notice any differences in reservation details, pricing, guest numbers or reporting.Your insights will directly influence the rollout for the wider Mews community, ensuring the transition is smooth and beneficial for everyone. Who Should Apply? ✅We’re looking for customers that:Currently use the Expedia Direct interface in Mews Are open to observing and sharing feedback on reservation data, guest details, pricing and reporting Prefer a low-effort, high-impact wa

1309
aylin.klinge
Mews Employee
U
ustorathApprentice
 How Do I..
Group check-in for 2 or more rooms

As soon as we have more than 1 room within the group, the check-in does not work. The guest fills in the form and the data cannot be submitted. This is very tedious and unprofessional, as everything has to be done twice. Is there a solution?We are in employee mode on a tablet.

343
inka.nebel
Mews Employee
SK_RoHo
SK_RoHoApprentice
 How Do I..
Mews Identity Scanner

Hallo zusammen,kann mir jemand erklären, wie der Identity Scanner aktiviert wird? Es kommt - obwohl ich mich an die Anleitung halte - immer die Meldung “Zugriff auf das Gerät nicht erlaubt”.Oder gibt es eine andere Möglichkeit, Ausweise in Mews einzulesen, z.B. durch externe Kartenleser?Hat hier jemand Erfahrung mit?

282
SK_RoHo
Community-widget-Referral-Program

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