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Bonjour, il y a presque qu’un an j’ai crée un groupe tarifaire qui inclus nuitée avec les 3 repas que j’ai nommé CHR et quand je sélectionne le type de tarif en faisant une réservation le tour est joué la nuit et les 3 repas sont ajoutés automatiquement avec le prix du forfait, mon problème est que j’ai crée dernièrement un autre forfait nuitée et déjeuner seulement, qui se nomme CHD mais quand je sélectionne le type de tarif le déjeuner s’ajoute mais le prix ne s’ajuste pas correctement et si j’ajoute une 2e personne normalement le prix devrait s’ajuster en conséquence . Pouvez-vous m’aider s.v.p.

Now in open beta: smarter daily workflows in Mews ✨Your team already knows what good service looks like. The hard part is spotting every opportunity, for every guest, every day. Three new capabilities, now in open beta, take that work on.Smart Tasks🎯 turns guest and reservation context into suggested actions you accept in one tap. A returning guest prefers a high floor away from the elevator – the suggestion appears on the reservation before they arrive, routed to the right department.Daily Digest ⏰ brings all of those suggestions into one filterable view, so preparing for today's arrivals takes minutes instead of opening every reservation.Property Context 🏢 lets you write your property's rules in your own words – "VIPs always get an attempted upgrade" – so every suggestion reflects how your property actually operates.The beta is open to all properties on the Advanced Guest Experience tier. If that's you, you'll see a Join the beta banner on any guest profile page in Mews – one click

I was wondering if there is a faster way to shares the adress in guest profiles. We get a lot of visits by families and as far as I understand we need to individually open up every guest profile and write down the adress again. Why isn’t there a “share adress across accompanying person” button or a smiliar way to instantly fill the adress if you open a linked profile to that of the already filled out guest?  

Dear readers,Hi everyone,I can't seem to find an option to delete multiple items from a bill at once. Does anyone know the best way to do this?For example, we sometimes have bookings where a guest stays for a week, but tourist tax doesn't apply to that guest. At the moment, we have to remove the tourist tax night by night, which is very time-consuming.Is there a faster way to handle this?Thanks in advance for any advice! Kind regards, Daniël GritFlonk Hotels

We’ve just upgraded our overbooking functionality to match industry standards, giving you the perfect balance between aggressive revenue capture and risk mitigation!You can now set a single daily limit for total overbookings across the house or service level. Once that number is reached (including physical inventory and availability adjustments), the system automatically closes the hotel for that day.The Bottom Line: You can now safely push individual room-type overbookings to the limit to drive revenue, knowing this new "safety layer" will automatically cap your total property risk and prevent costly guest relocations.We are looking for early adopters to try this and feedback us about what works and doesn’t before a full launch later next month.

This morning, I suddenly received a notification in Mews stating that continued use of the Peppol integration will cost €25 per property per month, effective from 1 August.Am I missing something here?After searching the Mews Community, I found a post dated 4 March 2026 mentioning the new Compliance Suite and the monthly fee of €25. However, this information was never clearly or directly communicated to us as an existing Belgian customer.A post somewhere in the Community cannot reasonably be considered sufficient notification of an important contractual and financial change. Customers cannot be expected to continuously monitor every Community post to discover whether an existing and essential feature will suddenly become a paid add-on.When we activated and started using the Peppol integration, it was never clearly communicated to us that it would later become chargeable. Instead, hotels were encouraged to connect their invoicing processes to Peppol, and only now—after the stated effecti

Hi Mews Community ✌We've been reworking the Availability Block Report and we're now ready to open a beta. We'd love your honest input before we roll it out to everyone. What's new in this versionThe report has been migrated to our new table component, bringing a significantly more powerful experience for managing group business day-to-day: Column show/hide — tailor the report to your workflow. New opt-in columns include Release Rule Type, Segment, Reservation Purpose, Pickup Distribution, PO Number, Company, and Travel Agency. Saved view — added/removed columns can be reorganized and saved. Filtering, and sorting — filter by Status, search by Name. Excel export — preserved from the current version, with the new columns included. Pick-up vs. blocked spaces — the most-requested addition. You can now see, per block and per service, how many spaces have been picked up out of the total blocked, without having going into the block detail.  A note on Booker, Company, and Travel Agency

Hello everyone, I was wondering if there's a way to automatically create certain tasks based on the length of stay? For example, a welcome basket should be brought to the room for any stay longer than 3 nights, or a reminder to change the sheets on the fifth day if the stay exceeds 5 nights. Creating each task individually is tedious and prone to errors. Thank you!

🎉 Say Hello to Unique Tax Setups per Dependent rate — Now Live!We've got exciting news for every property juggling multiple guest types, jurisdictions, or tax rules under one roof: per-rate tax configuration is here.💡 What's newUntil now, every rate on a property inherited a single tax setup from its base rate. If you served federal employees, state employees, tax-exempt organizations, military guests, or diplomatic corps, each with their own tax treatment, or had different OTAs withhold different taxes, you had no choice but to juggle duplicate base rates and manual workarounds just to get the numbers right.Not anymore. You can now:Set a custom tax on any dependent rate, independent of its parent Choose explicitly between "inherit from parent" or "custom/independent" for every rate, so nothing is ambiguous and nothing is accidentally wrong. See exactly where custom taxes are set at a glance, with a dedicated tax indicator column across your rate list. Trust that tax changes flow cor

🎉 Say Hello to Unique Tax Setups per Dependent rate — Now Live!We've got exciting news for every property juggling multiple guest types, jurisdictions, or tax rules under one roof: per-rate tax configuration is here.💡 What's newUntil now, every rate on a property inherited a single tax setup from its base rate. If you served federal employees, state employees, tax-exempt organizations, military guests, or diplomatic corps, each with their own tax treatment, or had different OTAs withhold different taxes, you had no choice but to juggle duplicate base rates and manual workarounds just to get the numbers right.Not anymore. You can now:Set a custom tax on any dependent rate, independent of its parent Choose explicitly between "inherit from parent" or "custom/independent" for every rate, so nothing is ambiguous and nothing is accidentally wrong. See exactly where custom taxes are set at a glance, with a dedicated tax indicator column across your rate list. Trust that tax changes flow cor

The same rate flexibility you just got for pricing, now coming for tax.We recently brought per-guest pricing to your derived rates. Next, we're giving those same rates something just as powerful: their own tax setup. The problem today. Right now, every derived rate is locked to the tax configuration of its base rate.But we learned that hotels in North America don't work that way. A government or corporate rate, a tax-exempt rate, a long-stay rate, or a channel-specific rate can each carry a different tax obligation. The only way to handle that today is to build a separate base rate for every tax variation. This creates more rates to manage, messier distribution, difficulties syncing so many rates with RMS’ and reporting that's harder to trust. What's coming. Soon you'll be able to set taxes directly on any derived rate, so the right tax applies to the right guest, automatically. And it works just like per-guest pricing:Inherit by default. Derived rates pick up their tax from the base r

 Hello everyone,Mews only offers native accounting integrations for a handful of software (Cegid, Pennylane for France, Sage, QuickBooks, Xero...). Our accounting firm uses ACD Groupe (Cador/Suite Expert), which isn't on that list — so we have no way to get an export directly in the format they need (Date/Journal/Account/Debit/Credit/Label/Document). As a result, we have to rebuild this mapping by hand every month.Our previous PMS (Astério) let us configure our own export format ourselves, regardless of which software our accountant used.Suggestion: add a configurable accounting export in Mews Operations (custom column mapping + custom journal code), so we don't have to depend on a dedicated Marketplace integration for every accounting software on the market.If you're in the same situation, feel free to upvote 🙂

Hi everyone,On our previous PMS, managing optional reservations was simple and efficient. A guest who contacted us by phone and was interested in a reservation would receive a quote with a confirmation deadline (72 hours for example). To confirm, they were required to enter their card details. If they didn't do so within the deadline, the option expired automatically. If they did, the reservation was automatically confirmed. We didn't have to check anything — the card input was what triggered the confirmation.With Mews, a guest can confirm an option in a single click without providing any payment method. We are therefore left having to manually check every confirmed reservation to see if a card has been provided, chase the guest if not, and worse, manually cancel a reservation that is already confirmed if they never pay.Nobody would consider letting a guest book through the Booking Engine without entering a payment method. So why is this the case for a manually created option? It simpl

Hey,Is there anything in the marketplace that lets me fetch guest numbers etc to use on an internal webpage? We have a backoffice/internal webpage to manage conferances and events but we want to have “Todays Guest numbers” avalible on this page so all employees can see it without accessing Mews. Is there a way for this? Claude tells me there is but not how :D 

Hey Mews Community! 👋We're working on a new AI connectivity layer (e.g. an official Mews MCP offering) that allows you connect your AI tool of choice (e.g. Claude, ChatGPT, or a custom agent) to your Mews data safely and securely, allowing you to automate workflows, delegate tasks, query your data, and more. We're looking for properties who are already leveraging AI tools in their day-to-day work or planning their AI strategy to help us understand: What you’re building today What you want to build tomorrow What key features you want or need from an official Mews AI integration offering to make your work successful What the process looks like✅ A short survey to understand your tech stack today, what you’re building, and what you’d want from us.✅ If you’re open to it: a 30-minute video call where we dive deeper into your survey answers and your wants/needs list.We'd love to hear from owners, GMs, IT teams, or whoever is building AI-powered tooling or directing AI strategy today.Inte

Dear Finnish HotelsDo you have a smart way of reporting to - Statistics Finland (Tilastokeskus) Accommodation Statistics (Majoitustilasto).To my knowledge this data has to be inputted manually on a monthly basis. Has anyone reached out to Statistics Finland in an attempt to get this process automated from Mews.Thanks for the feedback.Nikolas

Hello community!We are currently struggling a bit adapting to MEWS coming from the old HS3. Our staff is a bit old-fashioned when it comes to lists like the breakfast list. We used to print it out in our old system the night before for the staff to look at it in the morning. Now we basically need a digitalized version; all the printable versions don’t work as intended, in my opinion. An example is filtering the reservation report, but these filters will never show up in the actual printable PDF, which seems like a bug? So we tried out having the product checklist open on an iPad for our ladies to check in the morning. For some reason, though, it lacks the ability to show the group as well. It only shows the guest and, at least for us, a redundant item “owner.” We would like to see the actual group there as well so we know which tables will be sitting together. It is possible to individually click on each guest to show in which group he/she belongs , but this is tedious for any larger a

Hallo zusammen,wir sind an einem Austausch interessiert mit Kollegen, die aktuell bereits MEWS Gift Voucher nutzen.Kann uns da jemand helfen :)?Liebe GrüßeAndreas ​@Kathi FYI

Liebe Mitmenschen, gibt es einen Betrieb in Hannover, welcher auch Mews einsetzt?Ich würde mich über einen Kontakt zum hospitieren freuen. Beste GrüßeUlrike Haase 

Hi everyone,I am looking for advice regarding the integration between Mews and TESA locks.We chose TESA mainly because it is officially supported by Mews, but after following the Mews setup instructions, we still cannot connect Mews with TESA. The TESA system itself works perfectly: the locks work correctly and card encoding works from the TESA application. The issue is only the connection between Mews and TESA.I opened case 00668982 with Mews Support on 15 June. Since then, I have checked Mews Connector, tested different IP/port combinations, performed key creation tests, and sent all requested logs. On 18 June, I was told the case had been escalated to developers, but I have now been waiting 9 days without any real update or solution. This is affecting our daily operation, as we are having to create all keys manually from TESA.Could someone from Mews please review the case and clarify whether this is a known issue, a missing configuration step, or something specific to our setup?Than

I need to connect Mews to Claude IA. Do you know how to do it ? If there is no native connexion, do you know a different way to do it ? I found this: