This week, we completed the global rollout of Live Chat, giving every Mews PMS customer real-time answers from Rory, our AI-powered Mews Digital Assistant, but also, whenever needed, direct access to a Mews Support expert. This represents another meaningful step toward our vision for Support: delivering unreasonable hospitality at scale, in every interaction. As our Development teams continue to make Rory smarter, more context-aware, and better aligned to each customer’s unique configuration, we’re still giving hoteliers a clear, seamless path to help: Start with Rory for quick guidance, but also have an option to move instantly to the next available Mews expert for real-time troubleshooting, screensharing, and fast resolution, all in one place. This is the support model we’re building at Mews: AI brainpower + human empathy. Real-time help that moves at the speed of your hotel. Designed for clarity, speed, and confidence. Huge thanks to all of the teams across Mews who made this p
