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Bonsoir à tous, Nous utilisons Mews depuis peu de temps et une question nous taraude…Nous avons 41 chambres avec en semaine 80% de nos clients en soirée étape et le weekend en DP. A ce jour, nous avons configuré nos tarifs avec les produits dans le PMS (#+Diner 21€+PDJ). Par contre cela est compliqué pour la facturation où nous avons configuré des menus à 0€ et tous les soirs nous devons taper chaque table avec le nombre de couverts pour ne pas fausser nos stats. Notre ancien logiciel savait faire matcher entre ce qu’il y avait de prévu dans le PMS et ce qu’il recevait du PMS avec perte/profit en fonction du produit prévu. Comment faites vous dans vos établissement? Laurent

Hi Mews Community ✌We're working on a redesigned Reservation Module and we want your honest feedback before we roll it out more broadly. As you now, the current Reservation Module (see below) has certain limitations and we want to make sure reservation management gets smoother. We're opening early access to a small group of properties in your demo environment, and we'd love for you to be part of it. What's included right nowThis first round is focused on viewing reservations and their info only — we're not asking you to edit anything just yet (that comes in the next phase, and we'll have a separate round of feedback for that). You’ll see a “Try new version” in the module to access the new design and you can start testing from there. Here's what you'll be able to explore: New Reservation List — a redesigned grid with improved filtering, sorting, and searching, including better support for working with groups of reservations. Side Panel — clicking a reservation opens a side panel where

Hey, so glad there's finally a group for hostels in here 🙌🏽 Wanted to share something that's had a real impact on our operations, maybe useful for some of you.We run 5 hostel properties on Mews, all with full prepayment. We always had a pretty streamlined arrival flow and the Mews guest portal for online check-in, but there was always one limitation holding us back: Mews' built-in online check-in doesn't actual start the reservation which for us is crucial to send the key for the capsule. So still manual effort for check-ins even though they already did the online check-in.What we actually wanted: guest books → pays upfront → gets a link to the Mews guest portal → completes online check-in from their couch → at 14:00 on arrival day their reservation starts automatically → they get their digital pin for their capsule and walk straight in. Zero interaction needed if they don't want it.So we built a small custom integration on top of the Mews Open API that does exactly that. It checks t

Bonjour, je me demandais s’il y avait une possibilité de faire un message dans une fenêtre contextuelle (message pop up ) personnalisée pour mes utilisateurs. Je sais qu’il y a l’option tâche mais un pop up serait mieux. Merci

Hey Mews Community! 👋 I'm excited to announce we're looking for properties to join our Beta programme for our new Check Out feature that allows you to check guests out directly after closing a bill. The Problem We're SolvingIt is common practice to settle incidental charges prior to guests checking out, however after closing the bill users have to navigate multiple clicks to find the check out button.In the background we have also made some technical changes that allow us to deploy changes faster and reduce maintenance overheads so you may see some subtle UI changes but our objective here is that these are unintrusive and can be easily navigated by the user.What's Changed?You can now check out reservations directly from the Bill Details page — no need to jump to the checkout report or reservation.Here's how it works:When at least one reservation on the bill is ready to check out, a Check Out button appears on the closed bill You can select one or multiple reservations to check out at

Hallo zusammen,aktuell versuche ich herauszufinden, welchen Platzhalter man verwenden muss, damit bei Angeboten mit mehreren Zimmern die Kosten für das jeweilige Zimmer separat angezeigt werden.Derzeit wird bei mir immer nur der Gesamtpreis des gesamten Angebots ausgegeben. Hat jemand das gleiche Problem gehabt und konnte dafür bereits eine Lösung finden?Vielen Dank für eure Rückmeldungen und eure Unterstützung. 

Hallo zusammen, Opera bietet zum Beispiel die Option „Queue“ (Warteschlange) an. Wenn ein Gast zum Check-in kommt, kann ich „Queue“ markieren und das Housekeeping weiß sofort, dass genau dieses Zimmer priorisiert bzw. schneller gereinigt werden soll. Gibt es so etwas auch in  Mews

Je ne comprends plus rien sur ces factures!  Est-ce que quelque’un peut m’expliquer ce que ceci veut dire svp? 

My property is looking to find a way to streamline single remittance rates from an OTA. We aren’t exactly sure how we can accomplish this. Is there anyone with experience creating rate products in MEWS without taxes?

We are planning the next wave of components for Mews Automations, and we want the build order shaped by the people who run properties every day.We have put together a short exercise. Here is how it works:You will see the components we are planning to build You sort each one by how valuable it would be at your property It takes about ten minutes, and there are no right answersYour input feeds straight into our next planning cycle.Take the exercise here: https://app.useberry.com/t/c906ssf9zexlCj/And if there is something you wish Automations could do that is not on the list, tell us in the replies. That is exactly the kind of input we are looking for. Phase 1 — Live now (Beta)The following components are available today in the Automation Hub.  Scheduling & Logic Component What it does for your property Cron Scheduler Fires an automation at a fixed time or recurring cadence (e.g. every day at 10:00 AM) For Each (Loop) Iterates through a list of

Hey Mews Community! 👋At Mews, we’re improving our payments reporting experience across the Payments report, Payout report, Mews Payments Balance report, and Payment card report.We’re looking for testers to help us validate a new concept and gather feedback on several hypotheses. What the process looks like The testing process will have two parts:Step 1: We’ll send you an interactive prototype to explore, two days before the interview Step 2: We’ll invite you to a 40-minute interview to discuss your experience, validate hypotheses, and collect your feedbackWe’re looking for participants from properties of different types and sizes. Interested on participating? Please fill this form and we will arrange everything.Your feedback directly shapes how this feature develops before it goes live for everyone. 🙌

Another feedback we would love more votes on https://feedback.mews.com/forums/918232-property-operations-pms/suggestions/51053959-create-a-group-reservation-when-multiple-rooms-are

We have launched Allowances in the United States, and will gradually roll this out to more customers across countries.Allowances lets you attach a monetary credit to a rate. They are automatically applied to qualifying charges during a guest's stay. Think of it as a native package credit engine built directly into Mews: no workarounds, no manual billing adjustments, no gift card complications.What can you do with it?Consortia and partnership credits If you work with corporate travel consortia or have F&B partnerships, for example, an American Express $100 F&B credit on qualifying rates - Allowances handles this natively. The credit is attached to the rate, applied automatically when the guest charges qualifying products to their room, and handled cleanly in billing at checkout. Corporate rate packages When negotiating corporate or TMC rates, you can include a non-alcoholic F&B credit as part of the deal. The allowance, and any correction products can be attached directly u

Bonjour, je dois ajouter un texte dans le moteur de réservation en ligne et je ne sais pas trop comment mis prendre. pouvez-vous m’aider s.v.p.

We have launched Allowances in Spain, and will gradually roll this out to more customers across countries. We are open to adding customers to the beta for allowances - please let us know if interested!Allowances lets you attach a monetary credit to a rate. They are automatically applied to qualifying charges during a guest's stay. Think of it as a native package credit engine built directly into Mews: no workarounds, no manual billing adjustments, no gift card complications.What can you do with it?Consortia and partnership credits If you work with corporate travel consortia or have F&B partnerships, for example, an American Express €100 F&B credit on qualifying rates - Allowances handles this natively. The credit is attached to the rate, applied automatically when the guest charges qualifying products to their room, and handled cleanly in billing at checkout. Corporate rate packages When negotiating corporate or TMC rates, you can include a non-alcoholic F&B credit as part

Hello! If I have a corporate rate that I cannot yield, is there any way to exempt that rate from property level restrictions?I know I can do this in Mews directly as an exception on the rate or rate group, but I am trying to leverage the automation from our RMS to do this. Example: Two night min on a room type being sent from our RMS, but NEGABC rate should not be affected. Many PMS systems would have a ‘non yieldable’ option in the rate configuration that would allow for this. 

Hi,If booking data is imported into Mews via an integration, and OTA commission must be applied before an invoice is generated for the travel agency, can this be included as an automated step within the billing process?Thanks,Daira

Hi everyone,On our previous PMS, managing optional reservations was simple and efficient. A guest who contacted us by phone and was interested in a reservation would receive a quote with a confirmation deadline (72 hours for example). To confirm, they were required to enter their card details. If they didn't do so within the deadline, the option expired automatically. If they did, the reservation was automatically confirmed. We didn't have to check anything — the card input was what triggered the confirmation.With Mews, a guest can confirm an option in a single click without providing any payment method. We are therefore left having to manually check every confirmed reservation to see if a card has been provided, chase the guest if not, and worse, manually cancel a reservation that is already confirmed if they never pay.Nobody would consider letting a guest book through the Booking Engine without entering a payment method. So why is this the case for a manually created option? It simpl

Bonjour à tous,Sur notre précédent PMS, la gestion des options fonctionnait de façon très simple et efficace : un client qui nous contacte par téléphone et serait intéressé par une réservation recevait un devis avec un délai de confirmation (72h par exemple). Pour confirmer, il devait obligatoirement saisir sa carte. S'il ne le faisait pas dans le délai imparti, l'option expirait automatiquement. S'il le faisait, la réservation passait automatiquement en confirmée. Nous n'avions pas à vérifier quoi que ce soit, c'est la saisie de carte qui déclenchait la confirmation.Avec Mews, le client peut confirmer son option en un clic sans renseigner aucun moyen de paiement. Nous nous retrouvons donc à devoir vérifier manuellement chaque réservation pour savoir si une carte a été fournie, relancer le client si ce n'est pas le cas, et pire, annuler manuellement une réservation déjà confirmée s'il ne paie jamais.Personne n'imaginerait laisser un client réserver sur le Booking Engine sans renseigner

Hallo zusammen, beim erstellen von Metrik befehlen sind mir einige Limits aufgefallen welche mich etwas ratlos zurücklassen und vielleicht hat jemand einen Workaround gefunden. Szenario 1:Die fehlende Möglichkeit Upgrades zu tracken.Da es kein “assigned spaces” / “original space” oder eine klassische Vergleichsformel zum Start und Ende einer Reservierung zugelassen ist/gibt.(Ziel war es Upgrades zu Tracken und zu Reporten) Szenario 2:Umsatz pro Kopf (Mitarbeiter) nicht ermittelbar durch fehlende Verbindung zum Datensatz an Usern.(Ziel war es für die Reservierung eine Revenue Aufstellung zu machen) Habt Ihr ähnliche Herausforderungen?Oder habe ich einen Gedankenfehler? :)

When taking a customer reservation directly on the phone, once the availability is checked and the name is taken, one can set the reservation as optional (so it appears as non confimed in dotted lines in the calendar) and send the quotation email from the same screen. Very nice. The problem is that the customer can simply click confirm on the email and automatically receive back another automated email from MEWS saying the reservation is confirmed. In the calendar, it is changed as confirmed and we have no easy way to spot the missing card details information unless we do some systematic checks. Customer is thus free to cancel the day before or not come to the hotel and we have no way to secure the payment. For that we would need to send another email for card payment method demand, which would have to be tracked and followed up manually separately. Not automated… Not linked to the reservation… OK, there might be the option not to use the quotation email but rather send the payment ema

Ich benötige eine tägliche Liste mit allen heutigen Anreisen, sortiert nach Zimmernummer. Zusätzlich sollen alle aktuell im Haus befindlichen Gäste ebenfalls nach Zimmernummer aufgelistet und eindeutig markiert werden. Folgendes soll soll klar ersichtlich sein:die Namen aller Reisenden, welche Gäste zu einer gemeinsamen Gruppe gehören, die jeweilige Zimmernummer, die Anzahl der Gäste pro Zimmer, bei Kindern zusätzlich das Alter, An- und Abreisedatum, vorhandene Notizen des Profils sowie der Reservierung, Ernährungsanforderungen oder Unverträglichkeiten, sowie die Kennzeichnung von wiederkehrenden Gästen bzw. Stammgästen.Weitere Informationen werden nicht benötigt.Da ich diesen Bericht regelmäßig verwende, möchte ich eine dauerhaft übersichtliche und vollständige Darstellung, ohne den Bericht ständig manuell bearbeiten oder anpassen zu müssen.

I created a report in Mews and configured a webhook export target (JSON format) to deliver the report data to my web application. This has been working without any issues.However, starting yesterday (June 5, 2026), I have been receiving a notification in Mews every 10 minutes indicating that the export has failed, even though the export itself work flawlessly.My web application receives the POST request and responds with an HTTP 200 OK status.Regarding webhook behavior, I was only able to find the documentation in the Connector API (Webhook FAQs).Should my web application return a different response, or are there any recent changes that could cause the export to be marked as failed despite receiving a 200 OK response?