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Mews updates

All the latest Mews updates and what's hot

  • 299 Topics
  • 451 Replies
299 Topics
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
Join our new Customer Recognition Program

Big News, Mews Community! We’re gamifying your engagement!  Ever wished your epic posts, hot takes, and helpful replies could earn you more than just likes? Well, wish granted! 🪄✨ Introducing Mews Inner Circle - our brand-new recognition program where your advocacy & community engagement get you rewards and recognition! How it works: 💬 Active in the community? Now, every post, comment, and discussion counts!🏆 Each month, the top 3 most engaged members will score 500 points toward special rewards. Plus, there are tons of other ways to earn points by championing Mews. 🎟️ Sign up for Mews Inner Circle and gain access to an exclusive hospitality network where your experience is valued, and your advocacy for Mews earns you recognition and rewards. As you earn points, you'll unlock access to exclusive PR opportunities, expert consultancy sessions, workshops, and more.  Ready to turn your community and advocacy engagement into rewards?  Click the link below to discover all the perks o

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mbrideau
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
Missed Our Webinar on Payments? Here’s how you can access the recording.

Thank you to everyone who joined our recent webinar, From Chaos to Clarity: Embedded Payments That Just Work.We hope you enjoyed this fast-paced, insight-packed session.Even if managing payments probably isn’t your favorite part of hospitality – it’s a big deal. And when done right, it can completely change how your property runs, improving your guest experience, operations and even boosting your revenue. If you’ve been wondering how Mews Payments could work (or work better) for your property, this is the perfect place to start. 👇How to access the recordingDon’t worry if you missed it live – you can still access the full webinar. If you follow this link, you’ll be able to watch the recording. If you can’t access the article, you’ll need to either login or create an account.  

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jessica.becker
Mews Employee
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
Monthly Releases Overview: July 2025

Hi Mews Community 👋Another month has flown by, and with it comes a batch of fresh updates to make your Mews experience even smoother. Here’s what’s new from July👇 🔁 ImprovementKeep important documents right on the reservation.  No more switching screens just to upload a guest’s ID or signed agreement. With the new Contracting section on the Reservation detail screen, you can now store key documents right where they belong, on the reservation itself. Read the help article to get started. What’s new: New Contracting tab on the reservation screen: Upload and manage documents directly under the new tab Supported file types: Add PDFs, JPEGs, or PNGs with just a few clicks Custom metadata: Add signature status, signature and expiration dates, and personal notes Quick access to documents: Open files or view metadata without leaving the reservation Cleaner workflows: Keep guest profiles tidy by linking documents to specific stays  🔜 Announcement🎓 Elevate your expertise: Mews Universit

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jessica.becker
Mews Employee
mats.löfstedt
Mews Employee
mats.löfstedtMews Employee
published in Mews updates
Love payment admin? This Webinar isn’t for you.

Hey, Mews crew Let’s be real. Managing payments probably isn’t your favorite part of hospitality. But it’s a big deal. And when done right, it can completely change how your property runs, improving your guest experience, operations and even boosting your revenue. That’s exactly what we’re diving into during our upcoming webinar: Mews Payments. From Chaos to Clarity: Embedded Payments That Just Work. 👉 Register for the webinar What the webinar will cover Two Mews specialists will walk you through the real-world impact of embedded payments and the effect on your revenue. And because you don’t just want to hear us talk, they’ll be joined by two Mews customers who’ll share their own before-and-after story. You’ll see what changes when payments go from clunky and manual to smooth, automated, including:  The difference between integrated and embedded payments (and what that means)  Common challenges of legacy systems and how they’re holding you back  Real outcomes: fewer no-show losses,

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jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
🎨 Unwind with us in Hamburg – You're Invited!

Hi Community 👋We're bringing Mews Unwind to Hamburg on September 3rd for a relaxed evening designed just for you – our amazing Mews customers.Join us for an exclusive gathering where hospitality professionals can step away from the daily hustle and truly unwind. Enjoy complimentary drinks 🍸 and a delicious finger buffet 🍡 as you connect with fellow hoteliers and innovators in a laid-back setting – with no sales pitches, just great conversations.To make the evening even more memorable, we’re hosting a guided paint & sip session 🎨 – no experience needed, just a willingness to have fun and get a little creative. And yes, you’ll also leave with some exclusive Mews merch to remember the night by. 🎁Spaces are limited, so be sure to register today!🥂Mews Unwind📍 SIDE Design Hotel, Drehbahn 49, 20354 Hamburg🗓️ Wednesday, 3 September 2025 | 5pm – 7pm We can’t wait to welcome you in Hamburg! 💜The Mews Community Team

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jessica.becker
Mews Employee
conor.winders
Mews Employee
conor.windersMews Employee
published in Mews updates
I’m Conor Winders, VP of Product & Engineering — here’s what’s next for Atomize, now part of Mews

Meet Fiona. She’s smart, capable — and overwhelmed. And she’s not alone. Like thousands of revenue managers around the world, she’s juggling shifting demand, complex pricing decisions, and clunky, disconnected tools every day. At Mews Unfold, I shared a vision for a better future — one where Fiona doesn’t have to fight against outdated systems anymore, because her tech finally works with her, not against her. 🎥 Watch the Unfold keynoteIn my Unfold presentation, I shared what’s next for Atomize, now part of Mews. Check it out here:  One continuous platform, built for modern hospitalityWe’re moving from two connected systems to one continuous experience.This isn’t just about tighter integration — it’s a step-change in how hotels manage operations and revenue together. Here’s what that means for you: One supplier instead of two: fewer contracts, fewer tools, fewer headaches. A shared roadmap for PMS and RMS: faster innovation with no clunky handoffs. Live data flow between systems: p

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conor.winders
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
Share your insight, shape the future of Mews📝

Curiosity drives progress. And Mewsers (hoteliers and employees alike) are full of it. The desire to learn. To improve. In that spirit, we’ve put together a short survey to learn more about how you use Mews, what you find most valuable, and how you stay on top of industry trends. And we’d love to hear from you.  Why take part? We know your time is valuable. So here’s what you’ll get in return: 💡  Play a part in shaping hospitality tech – at Mews and beyond 📊 Get practical insights from your peers plus key trends in a post-analysis report 🎁 Be in with a chance to win one of ten €50 (or local equivalent) vouchers The survey is quick and flexible – share as much or as little detail as you like. Your input will go a long way toward making Mews (and the industry) even better for hoteliers like you.  Take the survey now 👇 Ready to get started? The survey is available in English, French, German, Spanish and Dutch (the language is selected automatically depending on your browser settings –

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Sarah.Masterton-Brown
Mews Employee
gustavo.franco
Mews Employee
gustavo.francoMews Employee
published in Mews updates
We've Improved the Check-in Form—Thanks to Your Feedback!

Hi Community!We understand guest data collection can be complex—different guests often require different information, and our previous Check-in form didn’t offer the flexibility you needed. You've told us clearly you wanted greater control over the information collected from reservation owners, additional adults, and children. With your feedback, we've developed a solution and conducted extensive beta testing over the past few weeks. Many of you actively contributed to validating and refining these improvements. And now, we're thrilled to announce that these enhancements are generally available* What’s changing?    Our Check-in form has been fully redesigned based on your insights. Now you have precise control over the information you collect from reservation owners, additional adults, and children, ensuring each guest type aligns with your property’s specific operational, regulatory, and guest service needs. Collect exactly what you need    Do you need to capture emails from only rese

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flo.sherry
Mews Employee
flo.sherryMews Employee
published in Mews updates
New menu creation experience in Mews POS

Hey Mews community 👋We’re always working to make your operations smarter, faster and more intuitive. So, we’ve given menu management the Mews treatment. Think more flexibility, more functionality and even more customization.See it in action: What’s new?Build and manage menus directly from the Mews POS web dashboard. From the new ‘Menus’ section in the navigation bar, you can now:Build structured menus tailored to your operations Create menus for specific outlets or services (e.g. breakfast, bar, special event) Adjust pricing or descriptions on specific menus so guests always have the right info Only see what’s available at each outlet Curate menus to increase upsells and highlight high-margin or seasonal itemsFully integrated with the Mews POS Android app, tailored menus help your team find the right items faster and let your guests enjoy a smoother ordering experience. And don’t worry, existing tools like the A-Z product list and shortcut grid view aren’t going anywhere. Why it matte

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flo.sherry
Mews Employee
flo.sherry
Mews Employee
flo.sherryMews Employee
published in Mews updates
Mews POS Open API is on the horizon!

Hi Mews community, major POS news alert 🚀  We’re working hard to make sure your business can run at full capacity, and having all your food & beverage (F&B) systems connected to Mews is a huge part of that. We’re opening up Mews POS with an Open API for partners to build directly with Mews POS. That means...  Direct integrations: ensure smooth data transfer across your tech stack with both Mews PMS & Mews POS-connected vendors.  More flexibility: customize your POS setup so it works for you and your hotel’s F&B services.  Boost workforce efficiency: employees save valuable time switching between multiple systems, streamlining operations.  Enhance guest experience: eliminate manual data entry so your staff can focus on delivering a seamless guest experience and improving guest satisfaction.   How it works As always, Mews POS will handle the bulk of your hotel restaurant operations. But by integrating best-in-class providers, you can create customized workflows that a

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ettore.zotarelli
Mews Employee
ettore.zotarelliMews Employee
published in Mews updates
The new way to create professional guest emails in Mews

Hey Mews Community,  Starting next week: brand-new default email templates and an intuitive drag-and-drop editor 🎉 We know exceptional guest communication is key. So, we've rebuilt our email solution from the ground up, making it easier to use and more impactful than ever.   🌟 What's behind the change?  We heard your challenges loud and clear. Managing emails can be fiddly with traditional HTML templates. So, we're simplifying things. Our new templates have a fresh, modern design that looks good, is accessible (WCAG compliant) and optimized for all devices. That means your guests enjoy the best possible experience from the first touchpoint. We've also introduced an easy-to-use drag-and-drop editor, so anyone on your team can create and customize emails without any coding knowledge.  🛠️ What's new & improved?  Here's what you can expect: 🎯 Why you'll love it Our new email templates and editor mean your team can create branded, engaging emails with no technical expertise. You can

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Leif Penning
Senior Guru
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
Monthly Releases Overview: June 2025

Hi Mews Community 👋June is behind us, but it left us with some exciting new updates! Here’s a quick look at what’s landed in Mews this past month. 🚀 🚀 New Features 📧 Introducing a new way to create professional looking guest emails in Mews. Say goodbye to your days of struggling with HTML just to update the colour of a button. A fully redesigned email editor is now available in Mews Operations. Anyone can create, update and personalize emails, without needing to write code. 🔁 Improvements 🔒Your property’s security, now simplified and clear in Mews Operations. Now manage your property’s security with ease using the upgraded Security screen in your property settings in Mews Operations. It puts all your key security tools in one simple, clear overview, so you can quickly see your property’s security status and take smart actions to protect your data. With the new security overview screen, focus on what matters most: running your property securely and confidently 🔜 Announcements �

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jessica.becker
Mews Employee
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Mews updates
Coming soon to Atomize: Manual price level adjustments

Sometimes, automation needs a human touch. We’re getting ready to launch a new feature in Atomize that gives you more control over your pricing strategy - right when you need it most. You’ll soon be able to manually adjust price recommendation levels for specific stay dates, making it easier to respond to real-world demand, special events, or simply fine-tune the system’s recommendations. This helps ensure that pricing and forecasting is more in line with your expectations.  Why we’re building this You’ve asked. We’ve listened. One of the most common requests we hear is the ability to tweak price levels - raise or lower them for a certain period, or make the strategy more or less aggressive. These requests usually come from:  New hotels with little to no historical data  Busy dates with local events that aren’t yet factored in  Teams who want to validate and adjust pricing during onboarding or high-pressure periods  Right now, these kinds of changes require support from our onboard

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ellen.hartelius
Mews Employee
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
💸 The Mews Referral Program Just Got a Major Upgrade 💸

Hi Community - great news: you can now earn up to $/€/£2,000 for your referral!The Mews Referral Program is open to any Mews customer, partner or advocate that champions innovative, guest-first hospitality. It’s designed to reward those who believe great tech should be shared – and that the right tools can transform the guest experience, streamline operations, and help hospitality teams thrive. 💶 What’s new? Earn $/€/£1,000 when your referral books a qualified demo. Collect another $/€/£1,000 when they go live with Mews. No cap – refer as many properties as you want!  🔁 How it works Sign up to receive your unique referral link. Share it with with any hotelier who’d benefit from using Mews. Get $/€/£1,000 when your referral books a demo with us (and is a qualified lead). Get another $/€/£1,000 (or equivalent local currency) when they onboard with Mews. Choose your payout: prepaid Visa, e‑gift card – or donate to charity.  🎁 Every property that joins Mews through your ref

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jessica.becker
Mews Employee
bethany.silcox
Mews Employee
bethany.silcoxMews Employee
posted in Mews updates
Help Shape the Future of Mews.com

We’re giving the Mews website a fresh new look and we’d love your input.Our website should reflect what matters most to hoteliers, and who better to help guide that than our own community?We’re looking for a few volunteers to chat with our website design agency and share your honest feedback. The session will take just 20–30 minutes, and it’s a great opportunity to help shape the experience for other hoteliers like you.Interested? Drop a comment below or DM me and I’ll coordinate a call.Thanks in advance. Your voice really makes a difference 🙌🏼

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bethany.silcox
Mews Employee
molly.feely
Mews Employee
molly.feelyMews Employee
published in Mews updates
Mews product recap: Turning guest journeys into growth

Hi Mews Community 👋 We all know hospitality thrives on human connection, rather than data entry. But what does that look like for Mews hoteliers? Over the past 12 months we’ve been working hard to bring AI, automation and revenue-driving features to Mews. And each one is designed so you can spend more time building connections with your guests. Hear about these features in more detail 👇  And that’s just the beginning. Fill out a form and connect with your CSM to learn more about Mews Spaces and Digital Key.  

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molly.feely
Mews Employee
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Mews updates
Coming soon to Atomize: Add events to guide your pricing strategy

Hi Community.Soon, Atomize, a Mews company will give you a new way to make the most of high-demand moments. Atomize already detects unusual demand patterns - including those driven by events- but with our upcoming Events feature, you’ll be able to proactively add important dates yourself. It’s a smart way to ensure the system stays ahead, even when demand hasn’t started to show, while still benefiting from powerful automated optimization.  What’s coming This new feature gives you a simple, effective way to tell Atomize about events that impact your hotel. You'll be able to:  Add upcoming events and key dates  Reference similar past events to provide historical context  Share expected occupancy levels  Set price boundaries based on your revenue goals  Once added, Atomize will factor your inputs into price recommendations - giving you even more control, without the manual workload.  Why it’s useful Events often mean higher demand - and higher revenue potential. This feature lets you t

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ellen.hartelius
Mews Employee
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
Monthly Releases Overview: May 2025

Hi Mews Community 👋May brought a fresh batch of updates – here’s what’s new and exciting! 🌟 🚀 New Features 📧 Build custom guest emails your way. You can now design your own branded email templates with the new, easy-to-use email editor in Mews Operations. Build using the new design templates or design from scratch with your own images, customize layouts, and more—no coding needed! But if you prefer code, that’s still available too.   🎓 Elevate your expertise: Mews University Monthly Update  Mews University is expanding your learning opportunities with a brand-new course designed to help you master key features and maximize efficiency. Ready to boost your skills? Try it and create a rate group! 🔁 Improvements 📋 Now even better: Smarter guest data collection with the Check-in form. The Check-in form has been flexible for a while—but now it’s even better. You can customize the data you collect not just from the reservation owner, but also from additional adults and children in the

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jessica.becker
Mews Employee
Aldair Borges
Mews Employee
Aldair BorgesMews Employee
published in Mews updates
Quote, invoice and manage Groups and events effortlessly

Hi Mewsers 👋  Does it take you over 2 minutes to send Group quotes? Do you have event spaces sitting empty most of the time? Not for long. Introducing Mews Events, an add-on specially designed for hotels hosting Groups and MICE. Ideal for independent hotels with or without meeting spaces, it manages everything from function sheets and space reservations to quotes and invoices.   And with automation speeding everything up, you're free to focus on guests.  With Mews Events you’ll enjoy:  Dedicated booking engine to take detailed Group and event requests 24/7  Automated quotes, invoicing and reminders  Flexible function sheets by role  Embedded in Mews PMS (with automated availability blocks, rates, etc.)  And more...   Adding a new tool to your tech stack can be daunting, but Mews Events couldn’t be simpler to use. Training for users takes as little as 15 minutes and it’s fully embedded in Mews, with the same clear design.Take a look...    Eager to get started? Simply get fill out t

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Aldair Borges
Mews Employee
james.taylor
Mews Employee
james.taylorMews Employee
published in Mews updates
Digital Key is now compatible with Salto Space locks🔑

Greetings, hospitality pros 🌟 We have some exciting news that’s going to help you meet the growing expectations of the modern guest: Mews Digital Key is now compatible with Salto Space door locks 🎉  Unlock the magic of keyless entry  Once considered a luxury feature, keyless room entry is becoming a standard of the hotel experience. Modern guests expect ever greater levels of control over their stay, including contactless options via their mobile device, which Mews Digital Key fulfills. And now, properties with Salto Space door locks can experience the benefits of our industry-leading technology. As well as enabling hoteliers to meet ever-growing guest expectations, it also offers significant operational efficiencies, like removing friction at check-in to save front desk staff valuable time. Let’s take a look at some of these benefits:  🚀 Seamless guest experience. Guests can access their room as soon as they arrive, skipping the check-in queue. And they don't need to worry about lo

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james.taylor
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
Upcoming webinar: How to thrive (not just survive) in unpredictable markets

When the market shifts suddenly, most hotels are left scrambling to update their prices. But not the smartest ones. The smartest ones are already using AI to optimize their rates, 24/7. Enter Atomize, a Mews company. Our AI-powered Revenue Management System is enabling hoteliers to thrive despite uncertainty, saving them 20–30 hours a month and increasing RevPAR by up to 37%.  Join our live webinar to see how it works and how to make 2025 your most profitable year yet.  🚀 Why attend? This 60-minute session is designed to show you how Atomize can get you ahead in an unpredictable market (and keep you there). You’ll walk away knowing:  Why pricing needs to move in real time – not in your spare time  How Atomize turns complex data into clear, strategic insights  Results Atomize customers are actually seeing in numbers  How it fits seamlessly with Mews to simplify operations and give you time back   📅 When and where? English Webinar: 17 June 5pm CET French Webinar: 23 June 11am CET  G

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Sarah.Masterton-Brown
Mews Employee
gustavo.franco
Mews Employee
gustavo.francoMews Employee
published in Mews updates
Personalization and the next era of hospitality | Guest Intelligence Series #1

Hey Mews Community 👋 Did you catch our vision for the future of the Guest Profile at Unfold in April? Well, it’s rooted in a simple truth: “If you don’t delight your guests, you don’t have a business.” We all know guests are everything. But too often they’re treated like strangers. And that’s not a staffing issue. It’s a systems issue. One we’re helping solve with Guest Intelligence. 💡 Introducing the Guest Intelligence Series In this new monthly series, we’ll talk through how we’re transforming the Guest Profile from a simple record of a stay, into a dynamic tool to delight guests and grow revenue. Each post will unpack:  What we’ve released  Why it matters for your business  And where we’re headed next  But before we dive into product, let’s go into the wider shift we’re seeing in hospitality. 📊 From RevPAR to RevPAG: Why Guest Intelligence matters Hoteliers have been using RevPAR to measure success for decades. You probably do too! But as Matt, our CEO, puts it: “If RevPAR was

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jones.eth
Senior Guru
corey.johnston
Mews Employee
corey.johnstonMews Employee
published in Mews updates
Mews product recap: Ready, set, innovate

Hi Mewsers 👋 It’s been an exciting 12 months at Mews, with countless new product launches, game-changing acquisitions and feature enhancements. And with so much change, it’s easy to lose track of our achievements. So, Matt and Richard sat down to reflect on some of the most exciting product updates. Check out the product recap to see how we’re helping:  Drive direct bookings  Boost staff efficiency  Embrace AI and automation  Bring in even more revenue   And that’s just the beginning. After all, we’ve been busy 🚀 Every feature upgrade, new launch and product acquisition is driven by your feedback. So, thank you for being a part of this journey with us, we can’t wait to see what the next 12 months bring. Check out the full recap here.  

1980
corey.johnston
Mews Employee
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Mews updates
✨ Atomize now speaks French

More revenue, less manual work – in the language your team knows best Smarter pricing decisions shouldn’t come with a language barrier. That’s why Atomize, the AI-powered Revenue Management System (RMS) from Mews, is now available in French. If your team is more comfortable in French, Atomize can now fit seamlessly into your workflow. That means automated, data-driven pricing decisions your whole team can understand – and use to unlock big potential.  💡 What is a Revenue Management System (RMS)? If you’ve never used one before, here’s the quick version: An RMS helps hotels set the right price by analyzing data like demand, booking history, and competitor rates. The best ones are easy to use and automate real-time pricing updates so you can earn more while getting time back to focus on higher-value tasks.   Hoteliers using Atomize report up to 37% higher RevPAR. That’s automation doing what it does best: streamlining your operations and working while you sleep.  The benefits? Here are

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ellen.hartelius
Mews Employee
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Mews updates
✨ Atomize now speaks German

More revenue, less manual work – in the language your team knows best Smarter pricing decisions shouldn’t come with a language barrier. That’s why Atomize, the AI-powered Revenue Management System (RMS) from Mews, is now available in German. If your team is more comfortable in French, Atomize can now fit seamlessly into your workflow. That means automated, data-driven pricing decisions your whole team can understand – and use to unlock big potential.  💡 What is a Revenue Management System (RMS)? If you’ve never used one before, here’s the quick version: An RMS helps hotels set the right price by analyzing data like demand, booking history, and competitor rates. The best ones are easy to use and automate real-time pricing updates so you can earn more while getting time back to focus on higher-value tasks.   Hoteliers using Atomize report up to 37% higher RevPAR. That’s automation doing what it does best: streamlining your operations and working while you sleep.  The benefits? Here are

280
ellen.hartelius
Mews Employee
Community-widget-Referral-Program

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