Mews updates

All the latest Mews updates and what's hot

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New release

What's new in Mews: Latest features that landed in February

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News

Mews Support: What we achieved in 2022 and what's in store for 2023

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Customers

Faern, a new lifestyle resort brand, powers up with Mews

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10 Topics

Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Mews updates

What's new in Mews: Latest features that landed in FebruaryNew release

Check out the new features that were delivered in February:IMPROVEMENT:Icon design updates for easier reading and clearer navigation.Recently we previewed some upcoming changes to icons that make Mews easier to navigate and understand. These new icons are now live. - read more. Secure and clean data with new company profile IATA validation.Stay in control of your travel agency data and restrict duplicate IATA numbers in Mews. The new IATA validation helps you verify unique company profiles - read more. Reduce unintentional overbookings with intelligent inventory updates in Channel manager queue items.Overbookings put business financials, guest experience, and your property's reputation at risk. Check out the new intelligent inventory updates in the Channel manager queue items - read more. Password on D-Edge? Mews has you covered with automatic password reset.Stay PCI-compliant and ensure safe card flow between D-Edge and Mews with automatic password reset. - read more. NEW FEATURE:Unpa

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Sarah.Masterton-Brown
Community Manager
14 days ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Mews updates

What's new in Mews: Latest features that landed in JanuaryNew Release

Check out the new features that were delivered in January:ANNOUNCEMENT:Age-based product pricing now available for all properties!Good news! We’ve completed our gradual roll out of age-based product pricing - read more. IMPROVEMENT:A flexible, seamless payment experience that guests will love.Guests can now enjoy a simpler payment experience with automated, flexible payments, which is now ready for gradual rollout. - read more. No time wasted! Introducing one-click hourly view on your Timeline.We’ve made it easier to view reservations by hour on the timeline. Now you have the option to select time units in Hours, Days and Months - read more. Group reservations by status for a clearer overview.You can now view reservations by status directly in the reservation management screen - read more. New year, new look for the Smart detail.The Manage, Registration card and Check-in buttons are now in the footer of the Smart detail window instead of the header- read more. NEW FEATURE:Employee role

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Sarah.Masterton-Brown
Community Manager
1 month ago
colin.leech
Mews Employee
colin.leechMews Employee
published in Mews updates

Mews Support: What we achieved in 2022 and what's in store for 2023News

As I approach my first Mews anniversary in mid-January, I thought it was the perfect time to kickstart a quarterly Support update to everyone in our community. Support touches everyone here in one way or another so it important I keep you updated as to our progress and plans. I would also love to get your viewpoints and feedback. It is important that we are listening and being guided by your collective voice.   A year in Support flies by and upon reflection this has been a year where we have significantly invested in improving our support experience. I am hoping that if you are in regular contact with Support you will have noticed that increasingly you are hearing from different voices on the team. Since January 2022 we have more than doubled the size of the team. This growth has happened across all regions with us bolstering the European, US and APAC teams. We also expanded the team welcoming the Mews POS Support Team which we have also grown by over a third in the last 6 months. Hiri

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colin.leech
Mews Employee
2 months ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Mews updates

What's new in Mews: Latest new features this DecemberNew Release

Check out the new features that were delivered in December:NEW FEATURE:Guests can now book parking along with their stay in the Mews Booking Engine!You can now promote bookable services such as Parking along with stay service in the Mews Booking Engine so guests can book these services along with their stay reservation. - read more. IMPROVEMENT:Seen our fresh new look? More vibrant colors and simpler, more consistent icons.We recently changed the font in all Mews products to make the text easier to read, and now we've updated our colors and icons so they're easier to understand and more consistent throughout the system. - read more. Enable skip cleaning: A step closer to flexible housekeeping!You can now "Enable skip cleaning" in your stay service settings to have a greater variety of options in the Reservations management screen. This helps tailor your housekeeping to better suit your property’s needs. - read more. New employee privilege for easier billing management.As we prepare to

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Mick
2 months ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
posted in Mews updates

Happy Holidays from the Community team 🥳

Hey Community.We’re fast approaching the end of the year and for most this will mean more bookings, skeleton staff and time off! Here at Community HQ, we’ll also be taking some time off. We’ll keep checking in, although responses to your posts from Mews may be less regular than usual. 🐌It’s going to be pedal to the metal in January as we’ll be launching this community to all of our customers 🚀 which I’m so excited about. There’ll be lots of content to come and plenty of new conversations to contribute to.Thanks to each one of you for your support during this pre-release stage of the community and a special mention to @DanS. @Mick  and @Robin Gustavsson  for hitting the top of the leaderboard. Your contribution has set us up for a great start.Happy holidays and I can’t wait to work with you in 2023! 🎉Sarah, your devoted Community Manager 😎

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Robin Gustavsson
3 months ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Mews updates

What's New in Mews: the latest new features this NovemberNew release

This November, it’s been another busy month for our product team delivering some new features for you.Take a look:NEW FEATURE:Less guesswork, more transparency: Track changes to individual bills with a new Action log.Ever wondered what changes were made to a specific bill, or who made them? You can now view and track all changes made to an individual bill- read more.  IMPROVEMENT:Mews University update: New Housekeeper learning path!The Mews University Housekeeper learning path has been updated and is now interactive, informative and in four languages. - read more. Keep a closer eye on channel reservations with the new Reservation sources report.Ever wondered what channel brings the most bookings? How much money each channel returns? Or which channel charges the least? This report will give you these insights. - read more.  Kiosk app updates for improved security and increased control. The Kiosk app has undergone a few changes to ensure greater data security for both guests and propert

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Sarah.Masterton-Brown
Community Manager
3 months ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Mews updates

What's New in Mews: the latest new features this OctoberNew release

This October, our product team have been busy adding more features and improvements for you to use. 🤓Here’s a summary of what is now available:NEW FEATURE:Send invoices to corporate email addresses directly from Mews Operations! For many business reservations, the guest staying at your property isn’t always responsible for the payment. You can now send invoices (and bills) to any email - read more.  Age-based product pricing is now ready for gradual roll out. 🙌Speak to your CSM if you want to get started with this feature. Here’s what you need to know - read more. New ID scanning capabilities for KioskThe scanner can now extract data from a greater variety of documents, limiting confusion at check-in - read more. Tailored reservations are a click awayA quicker way to find that perfect room for your guest - read more.  IMPROVEMENT:Selling add-ons with SynXis is now even simpler. With our latest update, you can map products directly in Mews to automatically assign them to a reservation

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Sarah.Masterton-Brown
Community Manager
4 months ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Mews updates

Faern, a new lifestyle resort brand, powers up with MewsCustomers

Welcome to the Mews family, Faern. 🖐The collection of Swiss Alps resorts undergoes rapid digital transformation, with Mews at its heart.Published 15th September 2022PRAGUE / ZURICH - Mews, the award-winning hospitality cloud, has been chosen by Faern as the property management system to help establish its new collection of lifestyle resorts in the Swiss Alps.Faern combines vintage alpine charm with modern convenience, providing a haven for guests, both in and out of ski season. The brand is managed by Vertell Asset Management, who specialize in bringing cutting-edge technology to their hotel investments.“We needed to move away from on-premises solution and embrace the increased productivity and savings of cloud technology,” said Thibault Catala, Co-Founder and COO of Faern. “It’s important for us to be agile, and Mews is the best solution for this. In the last year we’ve accomplished what a big chain would take ten years to achieve: changed our tech stack, our processes, our brand, ou

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Sarah.Masterton-Brown
Community Manager
5 months ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Mews updates

New Ways of Thinking About Today’s Loyalty for Independent Hotel BrandsArticle

skift.com - published September 19th 2022To rebuild trust with leisure travelers and compete with larger chains, independent hotels need to rethink their core value proposition and reimagine loyalty. Joining a loyalty program network helps independent hotels capture repeat business, reduce operational strain, and drive topline revenue at minimal cost. Global Hotel Alliance With corporate travel continuing to lag behind as the leisure market rebounds, hospitality loyalty programs have shifted focus from business travelers to leisure customers who are looking for more flexibility on how they earn and spend rewards.Kristi Gole, VP at GHA“Across industries, loyalty programs used to be very transactional,” said Kristi Gole, vice president, head of product at Global Hotel Alliance (GHA), the world’s largest association of independent hotel brands. “Hospitality loyalty programs focused on business travelers because they traveled more frequently, but these programs have broadened in recent yea

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Sarah.Masterton-Brown
Community Manager
5 months ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Mews updates

Check out the latest survey on business travelArticle

An interesting read on hybrid workforces. 📰 It raises the question of whether our Mews customers are capitalising on this recent co-working space demand. 🏩 Any first-hand changes seen at your property? 🤓Survey of Business Travel Leaders Spotlights Issues Driven by Hybrid Workforces as Corporate Travel’s Return Accelerates; 44 Percent “Don’t Know” How Co-Working Spaces are Contracted. Published in hospitalitynet.orgCologne, Germany & Alexandria, VA – HRS, the leading global corporate travel and payment technology platform, and GBTA, the world’s largest business travel association, announced today the results of a comprehensive survey of travel and procurement leaders from Europe and North America. The results from the June survey illuminate the fact that changes in workforce realities meshed with a faster-than-expected return to travel are transforming managed business travel.According to the research, 54 percent of those surveyed say business travel has rebounded faster than exp

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Sarah.Masterton-Brown
Community Manager
5 months ago

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