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Mews updates

All the latest Mews updates and what's hot

  • 274 Topics
  • 391 Replies
274 Topics
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
Join our new Customer Recognition Program

Big News, Mews Community! We’re gamifying your engagement!  Ever wished your epic posts, hot takes, and helpful replies could earn you more than just likes? Well, wish granted! 🪄✨ Introducing Mews Inner Circle - our brand-new recognition program where your advocacy & community engagement get you rewards and recognition! How it works: 💬 Active in the community? Now, every post, comment, and discussion counts!🏆 Each month, the top 3 most engaged members will score 500 points toward special rewards. Plus, there are tons of other ways to earn points by championing Mews. 🎟️ Sign up for Mews Inner Circle and gain access to an exclusive hospitality network where your experience is valued, and your advocacy for Mews earns you recognition and rewards. As you earn points, you'll unlock access to exclusive PR opportunities, expert consultancy sessions, workshops, and more.  Ready to turn your community and advocacy engagement into rewards?  Click the link below to discover all the perks o

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mbrideau
rui.oliveira
Mews Employee
rui.oliveiraMews Employee
published in Mews updates
🔐 Level up your security with Passkeys

Hey Mews Community, Ever misplaced a key and found yourself locked out—or worse, relying on a spare hidden under the doormat? Now imagine a digital key: one you can’t lose, and hackers can’t phish. They’d need more than a doormat to find a spare. Welcome to the world of passkeys.  🗝️ What Are Passkeys? Passkeys are a modern, secure alternative to traditional passwords. They use cryptographic keys stored on your device, allowing you to verify your identity using biometrics (like a fingerprint or facial recognition) or a PIN. This eliminates the need to remember complex passwords. The beauty of passkeys lies in their simplicity and security. Unlike passwords, the private key never leaves your device—making it immune to phishing attacks and significantly reducing the risk of unauthorized access.  💡 Why We’re Bringing Passkeys to Mews While tools like 2-Factor Authentication (2FA) with apps like Google or Microsoft Authenticator have strengthened account security, they aren’t foolproof.

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rui.oliveira
Mews Employee
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
🌿 Mews Unwind 2025: An Evening to Remember at Skybar Malabar

On April 29th, we took over Malabar at Hotel Jakarta for the first Mews Unwind of 2025 — and wow, what a way to kick off the season. With over 100 amazing customers joining us for an evening of rooftop vibes, zero sales pitches, and 100% great conversations, it was everything we hoped for (and more).🎉 Highlights 🌇 Epic views over Amsterdam from the 8th floor of Hotel Jakarta 🪩 Our DJane dialed in the perfect Unwind soundtrack 🎩 A little sleight of hand, a lot of “wait… how?!” moments — our magician truly brought the magic. 🍷 A glass in hand and great company all around 🌎 Insightful chats with hospitality pros from across the globe 📸 Big smiles, new connections, and some quality community moments  🙌 Thank You to Our AttendeesA heartfelt thank you to everyone who joined us and made the evening memorable – you really brought the energy and the good vibes! We loved seeing familiar and new faces and can’t wait to do it all again at our next Unwind event.📍 What’s next?More

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jessica.becker
Mews Employee
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
🎉 Celebrating 3,000 Community Members 🎉

3,000 Members! That’s the magic number we’ve just hit in the Mews Community, and we couldn’t be more excited! 🎉 What started as a small group of innovators and hoteliers sharing ideas has grown into a thriving network of hospitality heroes, all working together to make the future of the industry brighter. 🌍✨Mews Community in numbersWe’ve come a long way since the early days, and the stats speak for themselves! ⭐ Since its launch in early 2023, Mews Community has seen...💬 9,000 posts 🧵 1,700 topics 🙋‍♂️ 782 questionsYou’ve truly made this community a powerhouse of insights, ideas, and problem-solving! 💡Community Highlights🗺️ Roadmap Webinars Get a sneak peek into what’s coming next at Mews! These sessions give you direct access to our product team and let your feedback shape the future. Catch the latest recording here!   📈 Success Stories From better operations to boosted revenue, your wins inspire us all! Check out how Kronen Hotels leveled up with Atomize in the Atomize Hub!  

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jessica.becker
Mews Employee
flo.sherry
Mews Employee
flo.sherryMews Employee
published in Mews updates
Mews POS Open API is on the horizon!

Hi Mews community, major POS news alert 🚀  We’re working hard to make sure your business can run at full capacity, and having all your food & beverage (F&B) systems connected to Mews is a huge part of that. We’re opening up Mews POS with an Open API for partners to build directly with Mews POS. That means...  Direct integrations: ensure smooth data transfer across your tech stack with both Mews PMS & Mews POS-connected vendors.  More flexibility: customize your POS setup so it works for you and your hotel’s F&B services.  Boost workforce efficiency: employees save valuable time switching between multiple systems, streamlining operations.  Enhance guest experience: eliminate manual data entry so your staff can focus on delivering a seamless guest experience and improving guest satisfaction.   How it works As always, Mews POS will handle the bulk of your hotel restaurant operations. But by integrating best-in-class providers, you can create customized workflows that a

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Sylvain.Attou
bastian.zamorano
Mews Employee
bastian.zamoranoMews Employee
published in Mews updates
NEW FEATURE: Multicurrency by Mews Payments

Hi Mews crew,  We’re excited to introduce you to Multicurrency by Mews Payments – a brand-new feature dedicated to driving revenue into your property. Let’s take a look at how this could be a game changer for your business.  🔎 What is Multicurrency? Cross-border transactions can be confusing and stressful for international guests. They’re often presented with one price at purchase but then incur hidden bank fees further down the line. Multicurrency has been built to solve that. International guests are given the option to make payments, both online and in-person, in their home currency – with fees being presented transparently. Plus, your property boosts revenue by retaining a portion of markup fees that are usually kept by the banks. So, you can elevate your guests’ experience and, at the same time, create a revenue stream for your business. That’s a win-win. If you’d like to learn more, we’d encourage you to check out this webinar we recently hosted where we share:  How Multicurrenc

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Linus.Bihn
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
Monthly Releases Overview: March 2025

Hello Mews community!Check out our latest updates from March below! 🌼 🚀 New Features New group invoicing layout: Review bills with confidence. No more struggling to review complex group invoices. The new group invoicing layout simplifies billing for group reservations, making it easier for your customers to check charges and stay within agreed spending limits. Previously, guest charges were scattered across pages, making it hard to verify details. Now, every charge is neatly grouped by guest for quick and accurate review.  🔁 Improvements Automatically create and assign bills in Mews Operations. The new billing automation solution for Mews Operations is here! Billing automation enables you to configure rules to automatically create bills and assign them to specific owners according to the schedule and conditions you specify. Note: ‘Billing automation’ replaces the functionality previously referred to as ‘Routing rules’ in Mews Operations. Take a payment for multiple invoices with dif

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jessica.becker
Mews Employee
gonzalo.cabre
Mews Employee
gonzalo.cabreMews Employee
published in Mews updates
TIP OF THE WEEK: Grouping by Customer Classification on Reservation ReportNews

Dear Mews Community,👋 We've noticed some inquiries about efficiently identifying which VIP customers your property will welcome in the upcoming days/weeks. 🤔 It's worth mentioning that this tip isn't limited to VIP classification but also extends to returning guests, blacklisted guests, and more.To set up classifications, navigate to the Internals tab in the customer profile and select the appropriate classification, as shown in the image below:To view your arrivals grouped by classification:Navigate to the Reservation Report. Select the group by “Customer Classification" option. Hit "View Report" and check all reservations in your selected period grouped by classification.And here's the exciting news – our outstanding product team is working on something awesome to make this process even easier. How cool is that? 🚀 Stay tuned for updates on that!Read more on classification in this help article 👈Keep those questions and good vibes coming, and we'll keep the tips flowing. 

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mauritsbots
Senior Guru
corey.johnston
Mews Employee
corey.johnstonMews Employee
published in Mews updates
📢 New: City Ledger – Simplify Accounts Receivable & Stay on Top of Unpaid Invoices

Hi Mews Community!Managing unpaid invoices can be a major financial challenge, with up to 60% of invoices often overdue, leading to cash flow constraints and increased operational costs. That’s why we’re introducing the City Ledger module in Mews Operations—giving you a clear, structured way to track and manage outstanding payments. 💡 What is the City Ledger?  The City Ledger provides a dedicated space in your Mews dashboard to track payments against unpaid invoices, no matter when they were issued during the guest journey. With a structured overview of outstanding balances, invoice statuses, and aging, you can stay on top of overdue payments and streamline your accounts receivable process.  🔍 What’s New? 📊 Clear Visibility of Unpaid Invoices  Grouped by Owner – Instantly view total outstanding balances per payer, whether it’s a company or an individual guest.  Detailed View – See aging balances and overdue statuses for each invoice, helping you prioritize follow-ups.  ⚡ Effortless

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mark.legge
Mews Employee
mark.leggeMews Employee
published in Mews updates
Mews Spaces: Unlock value with coworking spaces

Hey everyone 👋 Have you got an unused space in your hotel that’s just gathering dust? An empty server room after moving to Mews, perhaps 👀 Well, as remote work becomes more popular, demand for flexible workspaces is rising. By transforming that old server room into a coworking space* and offering it through Mews Spaces, you could bring in more revenue and attract a wider range of guests to your hotel.   Why coworking spaces just make sense for hotels  Hotels are already set up to receive guests en masse.  Workspaces can attract a wider range of guests, as well as local remote workers.  They bring a new, steady income stream, even out of season.   Ok... but how to go about adding a coworking space to your hotel?  Is there demand? Talk to local businesses and guests to figure out if a coworking space will add value. If the answer’s no, then a coworking space probably isn’t for you.   Is there space? Look for a spot that’s accessible and welcoming but won’t get in the way of your ove

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mark.legge
Mews Employee
rui.oliveira
Mews Employee
rui.oliveiraMews Employee
published in Mews updates
Enhance account security with Trusted Device List Management

With cybercrime rising, there’s an uncomfortable truth we all need to acknowledge: passwords alone aren’t enough to keep our accounts safe. That’s why we’re adding another layer of protection with Trusted Device Authorization in Mews Operations.  It lets you control which devices can access your account, keeping unauthorized users out – even if they manage to get your password. Ready to add some serious muscle to your system security? 💪 Here’s what you need to know. What is Trusted Device Authorization Management? Trusted Device Authorization ensures that only approved devices can access your system. It offers an extra layer of security that prevents unauthorized users logging in, even if they somehow acquire valid login details (through phishing, for example). The latest enhancement enables property admins and users to view and manage a list of approved devices in one place. Whether you need to remove an old device or review active logins, you have complete visibility and control.  W

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rui.oliveira
Mews Employee
corentin.josse
Mews Employee
corentin.josseMews Employee
published in Mews updates
Mews is now integrated with Mirai! 🎉

Hi everyone, I’m excited to announce that Mews is now integrated with Mirai! With +4,000 customers, Mirai goes beyond a booking engine, offering also website and metasearch solutions as well.This connection ensures that rates, availability and reservations are always up to date, minimizing manual workload and preventing overbookings.Mirai seamlessly integrates with Mews, enabling real-time data synchronization between the two systems.Thanks to this integration you will get:Increased Efficiency: automates the transfer of crucial data between Mirai and Mews, eliminating manual entry and reducing human errors. Optimized Revenue: dynamic rate updates and restriction management help maximize revenue opportunities. Real-Time Accuracy: prevents overbookings and ensures all sales channels display the latest availability and pricing. Seamless Guest Experience: ensures that direct bookings are processed smoothly, reducing operational friction. Scalability & Flexibility: hotels can easily man

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corentin.josse
Mews Employee
rui.oliveira
Mews Employee
rui.oliveiraMews Employee
published in Mews updates
Email or Authenticator Apps? Selecting the Safest Way to Use 2FA for Your Property

Learn why email is the safest way to use 2FA  Phishing attempts targeted at the hospitality industry are becoming increasingly sophisticated, so staying secure requires extra measures.  Falling victim to a phishing attempt and granting unauthorized access to malicious entities can result in significant financial harm to both your guests and your hotel. It’s easy to make a mistake, especially with how creative these campaigns are.  Prevent unauthorized access to sensitive information  One effective way to protect your business is by implementing Two-Factor Authentication (2FA). This security measure requires users to verify their identity through a secondary method, adding an extra layer of protection to your accounts.  Why choose email for 2FA?  While both email and authenticator apps are safe ways of using 2FA, using email for authentication is our recommended method. Here are the benefits of using email:  Increased security: using a link sent to the email keeps users on legitimate do

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Georg Gaag
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
Monthly Releases Overview: February 2025

Hello Mews community!Check out our latest updates from February below ✨ 🚀 New Features  Give your guests the power to choose their room in Mews Kiosk! Want to deliver a more personalised check in experience for your guests? With space selection in Mews Kiosk, guests can choose their ideal room based on their preferred space features, increasing guest satisfaction and freeing up your team’s time. 🔁 Improvements Find and manage rates easily with rate group filters. Finding the right rates just got easier! We’ve improved visibility and linking for rates in Rate groups, making it easier to find, filter, and navigate directly to the rates and policies you need. Improved Mews S2 Terminal flexibility – More freedom, same simplicity! Ever wished your Mews S2 terminal could handle payments from other POS devices? Now it can! We’ve enabled additional functionality on Mews S2 terminals, giving you the freedom to initiate payments from your other POS devices. Whether your staff are taking orders

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jessica.becker
Mews Employee
bastian.zamorano
Mews Employee
bastian.zamoranoMews Employee
published in Mews updates
Multicurrency Webinar: Enhance Revenue and Global Guest Experience

Do you want to boost revenue with international guests? Would you like to attract global travelers?  If the answer to either question is yes, then you should sign up for our exclusive webinar on Multicurrency by Mews Payments. Sign up now Why Multicurrency matters Multicurrency is a new feature that turns every transaction with international guests into a revenue-boosting opportunity – while also enhancing your guests’ payment experiences at the same time.  It’s a win for both properties and customers.  Take a first look As ever, we want Mews Community members to get the lowdown first. That’s why we’re inviting you to join our fintech experts for a deep dive into how Multicurrency can transform your business.  We’ll be sharing:  An in-depth interview with a hotelier who has recently used the feature, focusing on how it positively impacted both his business and guests   Key insights from the early access program  A live demo with the product team showcasing how easy Multicurrency is t

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bastian.zamorano
Mews Employee
rui.oliveira
Mews Employee
rui.oliveiraMews Employee
published in Mews updates
Unlock Precision with Mews' New Granular Permissions Framework 🛡️

Hey Mews Community!We're beyond excited to bring you something truly transformative—our brand-new Granular Permissions Framework. It's all about making your life easier and securing your world at the same time! 🌟 Ever felt like this? 🤔 Have you ever needed to do something in your work, only to find out your role doesn't allow you? Or the other way around - Have you realised that is not secure when everyone has access to all the sensitive data from your property? You're not alone! Many of our users have shared your frustrations, from handling sensitive data to managing multiple apps across different locations. It’s a widespread issue, and we've listened. So, we're creating... Our new permissions framework marks the end to those access pains with precision like never before. You’ll get a tailor-fit experience, ensuring access that’s perfectly aligned with your roles and needs. Our Journey Begins with You! This progress is something we share as the entire Mews family—including you! Toge

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rui.oliveira
Mews Employee
rui.oliveira
Mews Employee
rui.oliveiraMews Employee
published in Mews updates
Strengthen data security with permissions and admin access controls

Guest data is gold. And like gold, it’s a target for thieves. That’s why we’re committed to providing smart tools that help you protect guest data while maintaining smooth day-to-day operations. One critical setting that every property admin and manager should be aware of is the ‘View customer data’ permission. This simple yet powerful control ensures only authorized staff can access sensitive guest details.  What does the ‘View customer data’ permission do?  Think of this setting as your property’s data gatekeeper. When turned off, users can still access the Reservation Report, but guest details (such as names and contact information) are automatically blurred out. No peeking, no prying, no unnecessary exposure. This means unauthorized users can’t extract or misuse guest data, strengthening your property’s security against potential threats.  Why is this important?  Restricting access to customer data is a simple yet highly effective way to: ✅ Protect guest privacy and security – Not

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mauritsbots
Senior Guru
rea.stambuk
Mews Employee
rea.stambukMews Employee
published in Mews updates
Mews POS is finalist in HotelTechAwards 2025 🏆

When HotelTechReport announced their 2025 Awards, we were thrilled that Mews POS was named as a finalist in the Hotel Restaurant POS System category🎉  This is the first year that Mews POS has been eligible for the awards, so to secure such a great result is super exciting. It’s testament to the hard work our team has done to bring greater functionality, plus more characteristic Mews innovation, to the platform.  What makes Mews POS an industry-leading solution?  Digital ordering to remove friction and free staff to focus on service  Embedded payments to manage all payments effortlessly in one platform  Digital tipping makes rewarding staff easier and more transparent  Ingredient-level inventory to track, plan and stock with confidence  Real-time reporting to analyze performance, even across locations  One device to take orders and payments for efficient operations    More than 1,000 hotels are now using Mews POS to streamline their F&B operations and elevate their dining expe

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rea.stambuk
Mews Employee
corey.johnston
Mews Employee
corey.johnstonMews Employee
published in Mews updates
You can now create reservations from the Timeline 🎉

Hey, Mews Community! We’re thrilled to announce the launch of Creating Reservations from the Timeline, a feature that’s been highly requested and much anticipated by the Mews community. 🚀 From now on, streamlining your booking workflows has never been easier, faster, or more intuitive.   Why this matters to you  We know the importance of staff efficiency at the front of house, and we’re excited this new feature eliminates unnecessary steps and puts everything you need directly at your fingertips. Whether you’re checking availability or securing a new reservation, it’s all possible – right from the Timeline.   For hotel staff, simplify your daily workflow with faster reservation creation directly from the Timeline. For managers, reap the benefits of boosted team productivity with a tool that minimizes inefficiencies and reduce clicks. Happier teams means happier guests!   How it works  With this feature, you can now:  Create reservations directly from the Timeline: No need to switch sc

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R
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Mews updates
Maximize revenue, minimize effort: The power of automated revenue management

Still manually adjusting prices and analyzing mountains of market data in spreadsheets? Why not let technology do the heavy lifting? It’s time to embrace the future of revenue management.  Meet Atomize, a Mews company and industry-leading Revenue Management System (RMS) that optimizes your pricing strategy in real time, ensuring you maximize revenue while saving valuable time.  👉 Register your interest here and your CSM (Customer Success Manager) will be in touch.  Why automate revenue management?  An RMS like Atomize ensures you never miss a revenue opportunity by dynamically adjusting rates based on market demand. Here’s how it benefits your property:  Increase revenue: Customers see an uplift of up to 37% in ADR and 35% in RevPAR.  Save time: Automating manual pricing updates cuts up to 30 hours of manual work per month.  Stay competitive: Real-time market analysis helps you outperform your competition.  Enhance guest experience: Free up staff time for guest interactions instead

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ellen.hartelius
Mews Employee
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
Monthly Releases Overview: January 2025

Hello Mews community!We're excited to bring you an overview of the latest updates from January. Here’s what’s new: New Features Transform check ins and key management with MIWA!We are excited to announce that Mews now integrates with MIWA. The MIWA integration allows you to encode room keys directly from Mews Operations and Mews Kiosk. This avoids the need to switch between Mews and MIWA during check in for a more efficient process. Guest extended their stay? Great news! Now automatically create a new reservation in Mews Operations. You can now automatically create a new reservation when a customer extends their stay, preserving the original reservation’s details in Mews Operations. Meet the new way to create reservations, directly from the Timeline. Get ready for a game-changing feature! You can now create reservations directly from the Timeline in Mews Operations. Check availability and book faster—both in one convenient view! More account security with the new Trusted devices list.

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jessica.becker
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
Thanks for joining our 2025 Roadmap Webinar (and what to do if you missed it)

A big thank you to everyone who joined our recent webinar, Mews Roadmap: What’s new and what’s on the horizon. We hope you enjoyed getting an exclusive look at the exciting features and updates coming in 2025, all inspired by your valuable feedback as Mews customers.   Missed the live session? No problem.  If you follow this link, you’ll be able to watch the recording. If you can’t access the article, you’ll need to either login or create an account. 🫸But before you go, just a couple of things we want to cover off…. 👇 How did we do? We’d really appreciate your thoughts on how the webinar went. What did you think worked well? What didn’t work? What would you like to hear more about in the future? Fill in this quick survey to let us know. Your feedback will help make every webinar at Mews better than the last 🙏  Dive deeper If one webinar wasn’t enough to satisfy your thirst for Mews knowledge, more content is available. From upcoming releases and events to beta programs for future fe

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Sarah.Masterton-Brown
Mews Employee
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Mews updates
Unlocking profit with Atomize: The future of revenue management

In case you hadn’t heard 📢 We recently added industry-leading revenue management system, Atomize, to our suite of solutions at Mews 🎉 Atomize, a Mews company, is a transformational revenue management system (RMS) that automates dynamic pricing to reduce manual workload and maximize profitability. Dynamic pricing, the practice of adjusting rates in real-time based on market conditions, has been around for a while. But Atomize kicks it up a gear. Well, several gears in fact. In this post, we’ll look at how Atomize outsmarts the competition to help you unlock profit, streamline operations and grow your market share. (Hint: it doesn’t involve price wars or hours staring at spreadsheets 🙌). Let’s get into it.  Maximize profit: Boost ADR up to 37% while increasing occupancy  Atomize analyzes vast amounts of data in real time, continuously monitoring market signals to optimize your prices for maximum revenue. Crunching more numbers than a busy bingo hall, it analyzes booking pace, pick-up,

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ellen.hartelius
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
Mews Roadmap: What’s new and what’s on the horizon

Curious about what’s next for Mews? We’re pulling back the curtain to give you an exclusive look at the features coming in 2025, all crafted with your feedback in mind.   In this special session, our product team will walk you through upcoming releases, showcase demos of features currently in development and share a sneak peek of our longer-term roadmap. You’ll also get a recap of what’s been recently launched, ensuring you’re up to date on all the latest enhancements.   This webinar is designed just for our customers, and we’ve made it easy for you to join live – no matter where you are. We’re offering the webinar at three convenient times across different time zones:  Wednesday, February 5th at 2 PM CET Wednesday, February 5th at 11 AM EST (5 PM CET) Wednesday, February 5th at 7 PM AEDT (9 AM CET) The session will conclude with a live Q&A, giving you a chance to ask questions and share your thoughts on where Mews should go next. What we’ll cover:  A summary of the latest Mews

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james.taylor
Mews Employee
rui.oliveira
Mews Employee
rui.oliveiraMews Employee
published in Mews updates
Take security to the next level

Protect Your Mews Account with Trusted Device Authorization Data breaches are a growing concern – especially in data-powered industries like hospitality. With unauthorized access posing risks of operational disruptions, implementing proactive security measures is more important than ever. Protecting your login credentials is vital to keeping your operations secure at all times. To help you stay safe, we're introducing Trusted Device Authorization – a straightforward yet powerful solution designed to enhance login security for your property.  What is Trusted Device Authorization? Trusted Device Authorization adds an extra layer of protection to your Mews account. Here’s how it works:  When logging in from a new device, browser, or location, you'll receive an email to confirm and authorize the login.  Once confirmed, the device is added to a "Trusted Devices List," ensuring secure, streamlined access for the future.   Is it mandatory?  Trusted Device Authorization is an opt-in feature,

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Pierrick
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