Mews updates

We are launching Allowances in the United States and Canada, with the United Kingdom and other countries to soon follow! Allowances are a new way to bundle goods or services into flexible, guest-friendly offers while keeping your accounting team happy. Whether you’re running a boutique city hotel or a resort with recurring F&B perks, Allowances make it simple to include spendable credits as part of your packages.  What’s an Allowance (and how is it different from a Gift Card)? Let’s clear this up first — because the difference matters.    Allowance  Gift Card  What it is  A predefined monetary or quantity-based credit included within a guest’s room package.  A prepaid stored-value purchased by a guest or third party.  Link to reservation  Always tied to a specific booking; expires at check-out.  Independent of any reservation; valid until redeemed or expired.  Accounting treatment  Represents part of the

Hi Mews Community 👋 We’ve been working hard on an upgrade to Mews Digital Key that we think you (and your guests) are gonna like! Wallet-based room keys are now available with Mews. No more workarounds with third-party providers; it’s all fully built in. And as the only PMS with wallet room keys built into the system, this is a first for the industry!  Here are a few reasons why your guests and staff are going to like it:  It’s easier for guests (and they expect it!)  It lightens the load for front desk staff  It’s better for the planet (no more plastic keycards)  It’s another step toward frictionless guest experiences  How to get started Wallet-based room keys work with ASSA ABLOY Vostio NFC door locks.If you’re an ASSA ABLOY customer, click here to register your interest. Not using ASSA ABLOY or just want to learn more about Wallet Keys? Click here.

At Mews, we love hoteliers that lean into the latest tech. In order to stay on top of a fast changing market, it's absolutely crucial to keep reinventing the way we work as hoteliers. And what better way then taking a step outside of daily operations to allow yourself to be inspired.Being at the Back to School event hosted by Quality Lodgings at the Hotel School The Hague (location Amsterdam) was such an inspiring moment. As Sander Allegro, Chairman of Quality Lodgings took a group of around 40 hoteliers from 25 locations on an invigorating experience by sharing his future vision of hospitality.I felt privileged to meet with some of most game changing partners we have in the Benelux, like Runnr.ai and Becurious, as I've seen the difference they can make for hotels in terms of operational efficiency and bottom line.I've also shared some of my learnings from the hundreds of conversations I've had with hoteliers this year, around topics like: Increasing your daily spend per guest Driving 

Hey Mewsers 👋  Managing multiple properties and still missing the full picture? That was the case for VAYA Resorts before joining the Mews Business Intelligence (BI) beta. With 22 properties to oversee, they needed a better way to spot trends and act fast. Now, one dashboard does it all. With help from Mews BI, they moved away from manual reporting and into real-time dashboards. VAYA now uses one tool to cover all their reporting needs, having created tailored dashboards for seasonal pickup and real-time cancellation tracking. 👉 Check out the full story here  Ready to join the Mews BI beta?  You can now set it up directly from the Marketplace. Please note, the Mews BI beta doesn’t currently support hostel or long-stay properties. Here's how to get started: Go to: https://app.mews.com/Commander/ConnectMewsBI  Enable Mews BI and set up your users and properties  Once you join the Mews BI beta, it will replace Mews Analytics in your PMS. But you can bring it back anytime via the toggle

Hi Mews Community! We’ve been getting great reports on how billing automation saves Mews hoteliers 16 minutes each day, but we wanted to do more. So, we’ve added more granularity and flexibility to help hoteliers like you save even more time. What’s new? Until now, hosting groups or events meant manual splits and a bit of a scramble before departure. Not anymore, with these updates you can: Route charges to a specific guest to simplify billing for shared rooms, VIPs and weddings.  Automate charges to a whole group block or a single reservation.  Set up rules using things like guest type, company, OTA, rate or prepaid status and apply them to one booking or a whole group.  Create and preview automations directly from the reservation group view.  Add rules to availability blocks (perfect for tours and recurring events).  Route custom items by accounting category when partners send a reservation link. How to get started It doesn’t take long to set up new billing automations and you’ll fee

Hey Mews Community, We have exciting news: Our latest roadmap session is now available to watch on demand 🎉 Whether you joined us live or want to catch up on what you missed, here’s your chance to see what’s ahead for Mews. During the webinar, we explored the newest product updates and shared a sneak peek of what’s on the horizon – all inspired by your ideas and feedback as Mews customers.  Watch the recording Missed it? Want to watch it back? No problem.  If you follow this link, you’ll be able to watch the recording. 💡If you can’t access the article, you’ll need to either login or create an account. But before you go, I just want to quickly cover a couple more points….👇 Stay in the loop Want to dive deeper into what’s coming? Check out our Linktree for upcoming releases, events, and opportunities to get early access through beta programs.  Tell us what you think 💭 Your feedback helps shape how we run these sessions. What worked well? Want us to dive deeper into a specific topic n

We’ve got big news. Mews has officially acquired DataChat, a specialist AI company known for building intelligent, conversational analytics platforms. This marks a major step forward in our mission to create fully agentic hospitality systems – where smart digital workers autonomously manage operations, optimize performance and streamline every guest journey. So, what does this mean for you? It means a future where your hotel tech won’t just assist you – it will understand, learn and act. Imagine asking your system a question and getting instant, data-driven answers. Or seeing your operations and revenue management evolve in real time, powered by AI that learns from every interaction. By welcoming DataChat’s team of world-class AI engineers and data scientists, we’re accelerating that future. Together, we’ll redefine how hotels use data, automation and intelligence to deliver better performance and more personalized guest experiences. Hospitality will never be the same. Learn more about

Wait...whaaat?! Matt Talks Hospitality turned ONE already?! Here’s a little teaser…  Did you know? Our brilliant CEO, @matthijswelle, has been busy chatting with hospitality innovators across the globe on Matt Talks Hospitality — covering everything from tech and talent to transforming guest experiences.Over 50 episodes later, the insights are gold (and available wherever you like to listen 🎧).Because you — our customers — are the true stars of this community, I’m spotlighting my favourite Matt Talks from Season 5 that feature members of the Mews Community.So, first up...Top Pick #1🎬Rebecca Lane, Revenue Manager from Paradise Resort, QLD Australia. 👉 Watch this episode here 🎬Why you should listen: hear about why TikTok is part of their revenue strategy how managing their car park with Mews Spaces has impacted their community how using RoomDex to drive upsell has been a game changer - and it’s all automated!!  Top Pick #2 🎬Diogo Vaz Ferreira, ex-Head of Commerial @Clink Hostels 👉W

If you manage multiple properties, you know how repetitive product setup can be. Central Products in Mews Multi-Property makes it easy to create, edit, and standardize products across your portfolio - all from one place. Why it matters With Central Products, you can manage everything once instead of property by property. That means:  Consistent pricing and descriptions across locations  Fewer manual errors and configuration issues  Easier reporting and visibility for your head office  Time saved on repetitive updates  In short, it helps hotel groups and chains stay aligned and efficient, while keeping the guest experience consistent everywhere. What you can do  Get a complete overview of all products across properties and services.  Create, edit, and reprice products centrally without switching properties.  Avoid overwrites - enjoy better visibility of settings and alerts if changes occur locally.  Whether it’s breakfast, parking, or late checkout, you can manage every product

Hey Mews Community!We're beyond excited to bring you something truly transformative—our brand-new Granular Permissions Framework. It's all about making your life easier and securing your world at the same time! 🌟 Ever felt like this? 🤔 Have you ever needed to do something in your work, only to find out your role doesn't allow you? Or the other way around - Have you realised that is not secure when everyone has access to all the sensitive data from your property? You're not alone! Many of our users have shared your frustrations, from handling sensitive data to managing multiple apps across different locations. It’s a widespread issue, and we've listened. So, we're creating... Our new permissions framework marks the end to those access pains with precision like never before. You’ll get a tailor-fit experience, ensuring access that’s perfectly aligned with your roles and needs. Our Journey Begins with You! This progress is something we share as the entire Mews family—including you! Toge

Hey Mewsers,  Our 2025 Summer Release is here and it’s all about making hospitality flow 🎉 Think smoother arrivals, smarter connections and systems that take care of themselves in the background. Eight new features are live, designed to save you time and make every guest journey feel effortless. Check them out here: First impressions, remastered  Guest ID & photo collection: Guests can scan their ID and snap a selfie before they arrive or at a kiosk, so your front desk can focus on a warm welcome.  Wallet-based keys: Mews is the first PMS to integrate wallet-based room keys with ASSA ABLOY Vostio NFC locks. Guests just tap to unlock. No app, no plastic.  The personal touch  Guest connections: Spot related guests right in the profile, whether it’s a couple, family or corporate group.  Smart Tips upgrade: Your AI assistant now shows spend history and top-ordered items, so you can instantly recognize regulars.  CLTV granular view: See lifetime spend across all stays and properties

Want to know our plans for the next few months and into 2026? It’s no secret – we’d love to tell you! Join our customer-exclusive product roadmap webinar to see our very latest innovations plus what’s in the works for later this year and beyond. What to expect In this special, look-ahead session, our team will walk you through the most recent updates and the most exciting parts of our roadmap:  Recap the latest releases (so you're bang up to date)  See live demos of what’s in development right now  Get a look ahead at upcoming innovations in our roadmap  Ask your questions in a live Q&A  You’ll leave with a clear view of what’s new, what’s next, and how it all helps your teams work smarter and achieve your goals. Choose a time that works for you We’re hosting three different sessions to suit all time zones, so Mews hoteliers worldwide can join us live. Select your preferred time and sign up now 👇  Wednesday, October 22 at 2 PM CEST  Wednesday, October 22 at 11 AM EDT (5 PM CES

Matt Talks Hospitality turned one! In 50 episodes, Matt Welle talked with Mewsers, hoteliers and leading industry voices about everything hospitality: be it improving check-in, optimizing revenue management or discussing AI vs humans at the front desk.If you want to learn more about what drives hospitality, follow or tune in. It’s smart, honest, and genuinely fun to listen to.  Check it out here!

Hi Community!This month’s summary release note wraps up Q3 with a special addition: Watch the short video below for an overview of the best product updates from the last three months, in under three minutes.Our goal is to give you a faster, more engaging way to catch up on what’s new.More information can be found here: Mews Release Notes 

Hey Mews community! We’re getting ready to roll out a trio of accounting upgrades that bring live visibility, cleaner workflows, and true cross-team alignment to hotel finance. You’ll soon see:  Three live ledgers (Deposit, Guest, City)  Immutable daily trial balance  Configurable business day cut-off  There’s no set launch date just yet, this post is here to help you understand what’s coming, how it works and why it matters. Let’s drill down into it 👀  Live ledgers You’ll soon see three real-time ledgers in Mews PMS: Deposit, Guest and City.   Deposit ledger: Shows total deposits, which reservations they belong to and what will convert when the guest arrives.  Guest ledger: Shows a live view of in-stay charges, payments and balances so your finance and front-desk teams can see the same numbers without needing a night audit.  City ledger: Shows all post-checkout receivables, including unpaid balances for companies, groups or individual guests.  Why they matter:  Fewer billing he

Hey everyone 👋 We’ve got something exciting to share - the way you connect with Mews Support is getting even easier! Over the next few weeks, we’re introducing Live Agent Chat, built right into your Mews environment. This means you’ll be able to get help in real time, starting with Rory, our virtual assistant, and, when needed, continue directly with a Mews Support agent.  🤖 Meet Rory — your first stop for instant answers Rory is your friendly AI assistant, always available in chat to help with the most common questions. It can: Point you to the right help articles 🧭  Share step-by-step guidance for common tasks  Collect key details so our team has the full picture if you need extra help If Rory can’t fully solve your issue, don’t worry - it'll connect you to a live Mews Support agent who can jump in and take over the conversation.  💬 What’s new Start with Rory, finish with a human: The best of both worlds - speed and personal support.  Faster resolutions: By gathering context up f

Hey Mews Community,  Starting next week: brand-new default email templates and an intuitive drag-and-drop editor 🎉 We know exceptional guest communication is key. So, we've rebuilt our email solution from the ground up, making it easier to use and more impactful than ever.   🌟 What's behind the change?  We heard your challenges loud and clear. Managing emails can be fiddly with traditional HTML templates. So, we're simplifying things. Our new templates have a fresh, modern design that looks good, is accessible (WCAG compliant) and optimized for all devices. That means your guests enjoy the best possible experience from the first touchpoint. We've also introduced an easy-to-use drag-and-drop editor, so anyone on your team can create and customize emails without any coding knowledge.  🛠️ What's new & improved?  Here's what you can expect: 🎯 Why you'll love it Our new email templates and editor mean your team can create branded, engaging emails with no technical expertise. You can

Hi Mews community, we’ve got big POS news! We’ve been working behind the scenes to make your food and beverage (F&B) operations a whole lot more flexible and data driven. And thanks to the new Mews POS open API capabilities, business intelligence partners can now integrate directly. So, we’re pleased to announce that Blent is now a certified business intelligence partner for Mews POS! Why this matters Blent’s integration with Mews POS lets hotels seamlessly connect POS sales and product data directly into Blent’s platform. So you can make faster, smarter decisions about staffing, menus and profitability. Customer spotlight: Hey Lou HOTELS Our longtime customer, Hey Lou HOTELS, is already live with the integration, with seven properties now connected. Lukas Weitzel, their Head of Business Intelligence, shared how this direct connection has transformed their operations: “With Mews POS connected to Blent, we can truly connect the dots - and the costs. We’re able to track the cost of a

Greetings, hospitality pros 🌟 We have some exciting news that’s going to help you meet the growing expectations of the modern guest: Mews Digital Key is now compatible with Salto Space door locks 🎉  Unlock the magic of keyless entry  Once considered a luxury feature, keyless room entry is becoming a standard of the hotel experience. Modern guests expect ever greater levels of control over their stay, including contactless options via their mobile device, which Mews Digital Key fulfills. And now, properties with Salto Space door locks can experience the benefits of our industry-leading technology. As well as enabling hoteliers to meet ever-growing guest expectations, it also offers significant operational efficiencies, like removing friction at check-in to save front desk staff valuable time. Let’s take a look at some of these benefits:  🚀 Seamless guest experience. Guests can access their room as soon as they arrive, skipping the check-in queue. And they don't need to worry about lo

Hey everyone! 😎Today, we're diving into how Mews and ResDiary work together to make hospitality life easier.Let's check out the cool features and benefits they offer!More info on ResDiary can be found here: How to set up a ResDiary integrationHow to create, modify or cancel a ResDiary table booking

Meet Fiona. She’s smart, capable — and overwhelmed. And she’s not alone. Like thousands of revenue managers around the world, she’s juggling shifting demand, complex pricing decisions, and clunky, disconnected tools every day. At Mews Unfold, I shared a vision for a better future — one where Fiona doesn’t have to fight against outdated systems anymore, because her tech finally works with her, not against her. 🎥 Watch the Unfold keynoteIn my Unfold presentation, I shared what’s next for Atomize, now part of Mews. Check it out here:  One continuous platform, built for modern hospitalityWe’re moving from two connected systems to one continuous experience.This isn’t just about tighter integration — it’s a step-change in how hotels manage operations and revenue together. Here’s what that means for you: One supplier instead of two: fewer contracts, fewer tools, fewer headaches. A shared roadmap for PMS and RMS: faster innovation with no clunky handoffs. Live data flow between systems: p

Hey Mews Community! Curious about how revenue management is evolving?  👀 Our CEO, Matt, recently shared his perspective on the changing role of the revenue manager, including:  Why revenue management isn’t just about rooms anymore  How technology is reshaping the role into something far more strategic  If you’re a GM, owner, or revenue leader looking to stay ahead of the curve, this one’s for you. Watch the full video here 👇 Curious about what Atomize could do for your business?  You can learn more here. Or reach out to our team and we’ll walk you through it.  

Hi Mews Community! 💫We're thrilled to bring you the latest updates for August to elevate your Mews experience. Here’s what’s new: 🚀 New Features Wallet-based room keys are here, guests can now open doors with just a tap of their device! Guests can now unlock their room with a quick tap from their smart phone or smart watch. It’s fast, secure and fully integrated into Mews. If your property uses ASSA ABLOY Vostio locks, you can upgrade your guest experience. All they need to do is tap “Add to Wallet” in the Guest Portal and the key is ready on arrival.Note: This feature works with ASSA ABLOY Vostio locks, API version 10.5. Elevate your expertise: Mews University Monthly Update Short on time? Explore our new Microlearning section, designed for busy professionals who want to learn quickly and effectively.  🔜 Announcement Coming Soon: Smarter pricing with occupancy-based rules. Launching in August, occupancy-based pricing lets you automatically adjust rates depending on how many guest