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MarketaOupiCommunity Manager

published in Mews updates

Community panel discussion recording: Revenue DiversificationWebinar

Missed our rescheduled event on July 23? Don't worry, you can still catch all the valuable insights and discussions.Watch the recording where our solution architect, @marko.balazevic, moderates an engaging discussion with three respected members of our community: @Svenja, @Bernie and @DanS. In the Session we cover 3 key themes:How hotels are catering for specific travel interests while maximising revenue for guests How hotels are leveraging events, co-working spaces and partnerships to foster community engagement and drive revenue Strategies hotels are employing to remain competitive in the face of platforms like Airbnb and similar Looking forward to your feedback!

MarketaOupiCommunity Manager

published in Mews updates

Weekly Community Overview: Check the latest updatesNews

Hey Mews Community!Hope you’re all having a great week! We've got some exciting posts lined up for you, from live sessions and insightful recordings to helpful video guides. Here’s a quick look at what’s happening in our community:1. Upcoming Live Q&A: AI in HospitalityWe invite you to an exciting live Q&A session on "Applying AI in the Hospitality Industry," hosted by Runnr.ai on September 5th, 2:00-2:45 PM CET. Discover how AI is transforming the hospitality sector with insights from experts like Reza Assadi and Frank van den Berg. Don’t miss this chance to explore the future of AI in hospitality!Register Here2. Mews University POS Live Sessions Start July 30th!Starting July 30th at 10:00 AM CET, our POS team is hosting bi-weekly live sessions to enhance your understanding of our Web Admin setup. Tailored for properties in the onboarding phase, these workshops offer valuable insights into our POS system. Sign up through your MEWS University account to secure your spot!Sign Up

Sarah.Masterton-BrownCommunity Manager

published in Mews updates

Important notice: Mews unaffected by global IT outage

We're aware that a global technical outage, linked to cybersecurity software, has affected IT systems and industries worldwide.Rest assured, Mews remains fully operational at this time, including Mews Guest Journey, Operations, Payments, POS and Terminals. ✅Our teams are monitoring the situation closely and we will update you promptly if anything changes.As always, we're here to help, so please reach out to our Customer Support team if you require any assistance.

MarketaOupiCommunity Manager

published in Mews updates

Weekly Community Overview: Your Weekly Dose of UpdatesNews

Hey Mews Community! 🌟Welcome to our weekly update! Here’s a quick rundown of what’s been happening in our awesome community.ShoutoutsBig congrats to our most active users this week! Your feedback and participation are amazing. Kudos to:@jones.eth @smehia @marc agilotel You rock! Keep it up! 🤘1. Smart Tech at Capsule Hotel SwitzerlandDiscover how Mews’ systems have transformed Capsule Hotel Switzerland’s operations. They’re using smart tech for seamless bookings, check-ins, and automated payments. Check it out! 2. Mews Summer Camp in Prague 🍀We had an epic 2.5 days in Prague with over 1000 colleagues from around the world. Highlights included:Inspiring sessions from our management Awards for top performers. Lots of networking and valuable connectionsOur management team posted about it on LinkedIn – worth a read!3. Upcoming Event: Revenue Diversification PanelDate: July 23Time: 5 PM CET / 11 AM ET / 8 AM PTJoin us for insights, networking, and a chance to ask your burning questions.

MarketaOupiCommunity Manager

published in Mews updates

Summer Camp Vibes - Highlights from Our Inspiring Company-Wide Event in PragueNews

🍀 Last week, we gathered in the beautiful city of Prague for an epic 2.5 days of professional growth, collaboration, and community building. Over 1000 colleagues from around the globe came together to discuss the future of Mews, brainstorm innovative ideas, and strategize on how to continue enhancing our services for our valued customers. This event was not only about connecting with each other but also about reinforcing our commitment to excellence and innovation.💡 We had many inspiring sessions led by our management team. One that I personally attended and stayed under my skin was the session on "Mastering the Art of Negotiation," featuring the incredible @Stela.Koleva and Liz Quach. Their insights and expertise were truly inspiring and left a lasting impression on everyone who picked this session.🏆 During the event, themed "Mews Summer Camp”, we also celebrated and awarded a handful of our top performers, recognizing their outstanding work and excellent service to our customers.

MarketaOupiCommunity Manager

published in Mews updates

Join Us Next Week for the Mews Community Panel Series on Revenue Diversification in Hospitality

Hello Mews Community! 🌟Just a quick reminder that our rescheduled event is happening next week! Mews Community Panel Series: Revenue Diversification in Hospitality📅 Date: July 23⏰ Time: 5 PM CET / 11 AM ET / 8 AM PTWhy Attend?Unlock valuable insights. Network with industry leaders. Ask your burning questionsIf you haven't registered yet, make sure to do so! And please share this event with anyone who might benefit. Let’s expand our community and knowledge together!👉 Register hereDon’t miss this opportunity—see you there! 🌸

MarketaOupiCommunity Manager

published in Mews updates

Weekly Overview: What´s new at MewsNews

Hi Mews Community,Here's a quick recap of this week’s highlights:1. Upselling in the Guest PortalThis week, we explored upselling during online check-in. It's a great way for guests to enhance their stay and for you to boost revenue. Popular upsell items include breakfast, parking, early check-in, and late check-out. Check out our step-by-step guide and share your ideas in the comments!2. Mews Kitchen Display ApplicationWe introduced the Mews Kitchen Display Application to streamline kitchen operations. This tool displays tasks, manages multiple screens, and ensures smooth workflows. Learn how to optimize your kitchen with this powerful application.3. Payout TimelinesMany of you have asked about payout timelines:Mews Payments: Money reaches your bank in up to 3 business days. New Stripe Accounts: First payout in 7-14 days. Adyen MoR: Weekly payouts on Tuesdays. Adyen MarketPay: Daily payouts with up to 3 business days for settlement.Read more in our help article here.4. Testing: Custom

marko.balazevicMews Employee

published in Mews updates

Streamlining Kitchen Operations: An Overview of the Mews Kitchen Display ApplicationTutorial

Hi, community!Welcome to the video. I'm Marko, a Mews Solution Architect, and today I'm excited to give you a quick overview of the Mews Kitchen Display Application.In this session, we'll explore how this powerful tool can streamline your kitchen operations by acting as a virtual messaging board. I'll show you how it displays what needs to be prepared, how you can set up individual task queues or screens, and how multiple screens can be managed across various devices.We'll also delve into configuring these screens to communicate with different points of sale, ensuring a seamless and efficient workflow in your kitchen.Let's get started!

paul.boulomMews Employee

published in Mews updates

Wondering About Payout Times? Here’s What You Need to Know!Tutorial

Hey there Mews Community!We've noticed some of you have been asking about how long it takes for payouts to reach your bank account. Let's break it down for you:Once a guest's credit card is charged, the money shows up in your Mews Payments balance pretty quickly, usually within minutes. Then, it takes up to three business days to process and send that money to your bank account. Depending on your bank, it might take another one or two business days to see it in your account.Exceptions to Keep in Mind: New Stripe Accounts: If you're new to Stripe, your first payout happens about seven days after your first successful payment. In some industries, this might take up to 14 days to manage risks related to credit services. Adyen MoR: Payouts through Adyen MoR happen once a week, specifically on Tuesdays. Adyen MarketPay: With Adyen MarketPay, payouts kick off daily as soon as there’s a balance to pay. But expect a settlement delay of up to three business days as funds are processed befor

Olivia.DingrevilleMews Employee

published in Mews updates

Learn & Share #02: The power of upsells in the new Guest PortalNews

Hi there! I’m Olivia from the Mews Product team. Welcome back to our Learn & Share series, where we dive into the development and features of our new Guest Portal. If you missed our first post, don’t worry—you can catch up on all the details here. Today we’re exploring a powerful functionality in our Guest Portal: upselling products while a guest completes their online check-in. This is a great opportunity for guests to enhance their experience. Now that their trip is approaching and booking it may be a distant memory, guests will be more inclined to add one or two extras to make their stay even better. And it is also a great way for you to showcase what your property offers and to get some ancillary revenues in. Our designers have revamped the user experience to improve usability, showcase your offer in the best way and boost conversion. Here’s a sneak peek of the before and after: On average, we see that 10% of guests who are offered an upsell, convert and add at least one item

MarketaOupiCommunity Manager

published in Mews updates

Weekly Community Overview: A short recapNews

Hello Mews Community! 🌟Here's your weekly overview of what happened this week:1. Mandatory Two-Factor Authentication is Coming to MewsMews is rolling out mandatory two-factor authentication (2FA) for all users. This extra layer of security helps protect your accounts from unauthorized access and phishing attacks. The rollout will happen in phases, so keep an eye on your email for activation details. 2. Rescheduled Community EventMark your calendars! Our rescheduled community event is now set for July 23 at 5 PM CET / 11 AM ET / 8 AM PT. Join respected community members for an engaging discussion filled with industry insights. Don't forget to register and share this event with your network.3. Defining Success in Hospitality TechExplore how technology is transforming hospitality. Highlights include:Enhancing guest experiences through self-service options. Increasing revenue per available square meter (RevPAM) with innovative services. Optimizing employee efficiency and focusing more on

MarketaOupiCommunity Manager

published in Mews updates

Join our Mews Community Panel Series: Revenue Diversification in Hospitality on 23rd July

🌟 Exciting News, Mews Community! 🌟We're thrilled to invite you to our rescheduled event, which promises to enrich our understanding and broaden our horizons.📅 New Date: July 23⏰ Time: 5 PM CET / 11AM ET / 8AM PT Join us for an engaging discussion led by three respected members of our community: @Svenja, @Bernie and @DanS.. Our solution architect, @marko.balazevic, will be moderating the session and providing expert insights.What's in Store for You?Discover exclusive industry insights Engage directly with top professionals👉 Register today and share this event with your network!Looking forward to seeing you there!

jesson.athertonMews Employee

published in Mews updates

Mandatory two-factor authentication is coming to Mews – here's why it mattersNews

Let's face it: passwords, while important, aren't enough to keep your online accounts completely secure these days. That’s why we're introducing mandatory two-factor authentication (2FA) for all Mews users. This is a big step towards making your accounts – and the data you trust us with – better protected. We know security is a top priority for everyone, so we want to explain why we're making this change and how it benefits you. Why 2FA? Think of 2FA as an extra layer of protection beyond your password. It means that even if someone gets hold of your password (through phishing or other means), they won't be able to access your Mews account without a second piece of information – in this case, a code on your phone from an authenticator app. This helps to: Prevent unauthorized access: 2FA makes it much harder for hackers to get into your account. Protect against phishing: Even if you accidentally give away your password, 2FA stops hackers in their tracks. Mitigate data breaches: If

MarketaOupiCommunity Manager

published in Mews updates

Monthly Releases Overview - JuneNews

Hello Mews Community, 🍀We’re excited to share the latest updates and features in Mews. This month, we have several enhancements designed to help you make the most of Mews, streamline your operations, and improve your overall efficiency. Let's take a closer look at what's new.1. Mews University Update: New Course AvailableOur new Make the Most of Mews course is now available in the Mews University catalog for self-enrollment in English. Multi-language support is coming soon. Course Highlights:Communicate with the Mews Digital Assistant. Find Mews Release Notes. Interact with Mews Product Tours. Navigate the Mews Help Center.2. Monthly View on the TimelineYou can now get a comprehensive overview of all your bookings in the monthly view on the Timeline. This includes day use, nightly, and monthly services.What’s new:Consolidated view: View all reservations in the monthly display. Simplified operations: Manage all reservations from a single screen.3. Enhanced Global SearchOur new global s

MarketaOupiCommunity Manager

published in Mews updates

Weekly Community Overview: News and updatesNews

Greetings, Mews Community!Here’s a quick summary of this week’s highlights:1. Community Milestone: 2,000 Members!We’ve reached 2,000 members! Since early 2023, we’ve seen:4,500 posts 3,500 replies 900 topicsRead more in the main post!2. Mews Olympics: Flexible Pricing SystemMews offers a flexible pricing system with:Rate Groups: Shared policies and billing rules. Public and Private Rates: Tailored visibility and booking options. Vouchers: Customizable promotional rates.Interested? Read more here! 3. Industry Insight from RichardRichard shares the dos and don’ts of using an open API PMS. Learn about connectivity, automation, security, and enhancing guest experiences.Read the Full Article4. Mews Community Champion AwardCongrats to Mick Vazquez of YHA for winning the Community Champion Award! Mick’s contributions and dedication are truly inspiring.Watch the video interview5. North American Beta Pilot ProgramJoin the Beta Pilot for our new ledger reporting framework. Share your property na

MarketaOupiCommunity Manager

published in Mews updates

Our community champion of 2024!News

And the Mews Community Champion Award goes to….. 🥁At Unfold in May, we celebrated the great achievements from our Mews customers across multiple categories: Tech team of the year; Most innovative staff experience; Trailblazer award, Most innovative guest experience.All winners are announced here.Mews Community Champion Award The winner of the Mews Community Champion Award went to Mick Vazquez of YHA.Mick's dedication to the community is evident in his actions. He was one of the first to create a profile and start engaging with fellow hoteliers and technology professionals. His insights and contributions have been invaluable, enriching discussions and generating a culture of learning and growth here in this community.He shared, "The value of Mews Community is being able to share best practices with other operators, not having to work it all out yourself." Mick loves helping out, saying, "Being able to help the community is something I look forward to and something I find rewarding!" Mi

MarketaOupiCommunity Manager

published in Mews updates

Mews Community celebrates 2,000 membersNews

Mews Community just hit 2,000 members, and we couldn’t be more thrilled! It's incredible to see so many users supporting each other in making the most of Mews, but also giving feedback to help Mews grow and improve. Some Interesting Facts About Mews CommunitySince its launch in early 2023, Mews Community has seen 4,500 posts and 3,500 replies across over 900 topics. ⭐ Here is what you love:🌸Beta Programs: Guess what was the most viewed content? You guessed it right, the Beta program group and topics is always on top and is a great way to get ahead and share feedback with our Product Team. 🚀 Check out the latest beta programs and sign up here. 🌸 Panel sessions: We've also curated a series of product webinars, live Q&A sessions, and recently launched our Community Panel Series. This initiative allows customers and Mews solution architects to delve into specific topics, with participants engaging through live questions. Watch the latest recording of the Operational Excellence dis

MarketaOupiCommunity Manager

published in Mews updates

Weekly Community Overview: What's New at MewsNews

Hello, Mews Community!Welcome to our weekly update where we bring you the highlights and latest developments from Mews. Let's dive right in! Streamline with Mews Multi-Property: Introducing centralized rate management across your entire portfolio. Easily maintain consistency and onboard new properties effortlessly. Explore in your Mews Multi-Property portfolio under Rate Management. Support Tip: Learn about managing Mews invoices for smooth transactions. Ensure your MewsPay balance is topped up to avoid payment issues. Check our help article for details. Digital Key Q&A Recap: Catch up on the latest in contactless room access. Have read though our Q&A and find answers to your questions! Exclusive Webinar for France: Dive into the latest trends in French hospitality. Register now for expert insights and strategies from industry leaders. Mews Unwind - Join Mews Unwind, our new series of informal, in-person events for Mews customers. Connect with fellow users, meet Mews e

MarketaOupiCommunity Manager

published in Mews updates

Inside Prague: A Sneak Peek into Our Workspace and TeamNews

Hey everyone!We've got something special to share today straight from our Prague office! 🎥✨We've put together a video that gives you an inside look at where the magic happens. You'll get to see our amazing workspace and catch glimpses of some familiar faces from our community. They'll give you a sneak peek into their projects and share a bit about what inspires them every day.So, without further ado, here's the video: We hope you enjoy this little virtual tour of our Prague office and get a sense of the incredible energy and creativity that fuels our team. Stay tuned for more updates and insights from our community!Let us know your thoughts in the comments below. Your feedback means the world to us!

MarketaOupiCommunity Manager

published in Mews updates

🚨 Important Announcement: Webinar Postponement Notice 🚨

Dear Community,Due to unforeseen circumstances, we regret to inform you that today's webinar on "Revenue Diversification in Hospitality" must be postponed due to a medical situation. We sincerely apologize for any inconvenience caused and appreciate your understanding. We are actively working to reschedule the event and will keep you updated on the new date and time. 📅In the meantime, we are planning future volumes of our community panel series and would love for you to come forward and participate. Your feedback is incredibly valuable to us! Are you interested in joining future panels, and if so, what topics would you like to see covered?Thank you for your continued support and patience. We look forward to bringing you this insightful discussion very soon. 🌸

paul.boulomMews Employee

published in Mews updates

Support Tip of the Week: Manual vs Automatic SettlementTutorial

Hello Community,Welcome to this week's Support Tip! Many of you have asked about manual vs automatic settlement of Mews invoices. Here’s a quick rundown to help you manage your payments effectively.Manual vs Automatic Settlement of Mews InvoicesBy default, Mews invoices are automatically settled against your MewsPay balance. If your balance is too low at the time of settlement, the automatic process will fail, and you'll receive a reminder to pay.Automatic Settlement: Attempts occur once; failure triggers a payment reminder. Payment Reminder: Pay via the link in your invoice or through a wire transfer to the Mews bank account listed in your invoice. Topping Up MewsPay Balance: Ensure your balance is sufficient to avoid issues.Frequently Asked QuestionQ: I can't refund a client due to a negative Mews Payments balance. How can I top up my account?A: To top up your Mews Payments account: Locate Your Mews Payments Provider: Go to Main menu > Marketplace > My Subscription > Merchan

MarketaOupiCommunity Manager

published in Mews updates

Last call: Webinar on Revenue Diversification in Hospitality this ThursdayNews

Did you hear about our community panel series? We would love for you to join us for the third volume! Don’t miss out on this exciting opportunity. ⭐We invite you to our upcoming webinar featuring Svenja Heer, Bernardo Verweij, and Dan Salmanovich. They will discuss how they are innovating and expanding revenue streams in hospitality. Our Solution Architect, Marko Balazevic, will facilitate a Q&A session, giving you the chance to ask your burning questions. 🔥Event: Mews Community Panelist Series: Revenue Diversification in HospitalityDate: This Thursday, June 20thTime: 11:00 AM ET / 5:00 PM CETDon't miss this opportunity to find inspiration and connect with other industry professionals!Register today 👈

MarketaOupiCommunity Manager

published in Mews updates

Weekly Community Overview: Don't Miss This Week's Updates!News

Hello Mews Community! 🌟Welcome to our weekly overview where we recap the exciting happenings in the world of Mews. This week has been busy with updates and insights to enhance your hospitality experience. Let's have a look together! Mews Olympics: Experience seamless group management with Mews, akin to orchestrating a grand spectacle. Learn about Paymaster profiles, availability blocks, and group billing. Community Panel Series: Don't miss our event on Revenue Diversification in Hospitality, happening on June 20 at 5 PM CET. Register now to gain valuable insights and network with industry leaders. Solution Architect Insights: Explore how Mews and ResDiary collaborate to simplify hospitality operations in this article. Stay connected with Mews for more updates, insights, and innovations shaping the future of hospitality. Have questions or need more information? Feel free to drop your queries in the comments below.

bsaurabhMews Employee

published in Mews updates

Simplify rate management across your portfolio with Mews Multi-PropertyNews

Wasting time creating the same rate group for every single property in your portfolio is now a thing of the past. Now, with Mews Multi-Property, you can create standard rate groups, payment policies and cancellation policies that work across any property in your portfolio. This not only makes it easier to maintain consistency across your brand, but also simplifies the process of adding new properties. Why you’ll love this feature: See everything in one place: Mews Multi-Property gives you a clear view of all rate groups and how they’re used across your portfolio. This helps you spot any issues or inconsistencies and adjust your revenue strategy accordingly. Easily onboard properties: With central rate groups, you can set standards that can be easily adapted for any new property you add. This ensures that all your properties are consistent with your brand standards and follow your group’s revenue strategies, which can help you maximize revenue from cancellations. Save time: Just

marko.balazevicMews Employee

published in Mews updates

Syncing Success: Unveiling Mews and ResDiary IntegrationTutorial

Hey everyone! 😎Today, we're diving into how Mews and ResDiary work together to make hospitality life easier.Let's check out the cool features and benefits they offer!More info on ResDiary can be found here: How to set up a ResDiary integrationHow to create, modify or cancel a ResDiary table booking

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