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Mews updates

All the latest Mews updates and what's hot

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Sarah.Masterton-BrownMews Employee

published in Mews updates

Join our new Customer Recognition Program

Big News, Mews Community! We’re gamifying your engagement! Ever wished your epic posts, hot takes, and helpful replies could earn you more than just likes? Well, wish granted! 🪄✨ Introducing Mews Inner Circle - our brand-new recognition program where your advocacy & community engagement get you rewards and recognition! How it works: 💬 Active in the community? Now, every post, comment, and discussion counts!🏆 Each month, the top 3 most engaged members will score 500 points toward special rewards. Plus, there are tons of other ways to earn points by championing Mews. 🎟️ Sign up for Mews Inner Circle and gain access to an exclusive hospitality network where your experience is valued, and your advocacy for Mews earns you recognition and rewards. As you earn points, you'll unlock access to exclusive PR opportunities, expert consultancy sessions, workshops, and more. Ready to turn your community and advocacy engagement into rewards? Click the link below to discover all the perks o

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5 months ago

gustavo.francoMews Employee

published in Mews updates

Mews Summer Release ‘25: Smooth operations

Hey Mewsers, Our 2025 Summer Release is here and it’s all about making hospitality flow 🎉 Think smoother arrivals, smarter connections and systems that take care of themselves in the background. Eight new features are live, designed to save you time and make every guest journey feel effortless. Check them out here: First impressions, remastered Guest ID & photo collection: Guests can scan their ID and snap a selfie before they arrive or at a kiosk, so your front desk can focus on a warm welcome. Wallet-based keys: Mews is the first PMS to integrate wallet-based room keys with ASSA ABLOY Vostio NFC locks. Guests just tap to unlock. No app, no plastic. The personal touch Guest connections: Spot related guests right in the profile, whether it’s a couple, family or corporate group. Smart Tips upgrade: Your AI assistant now shows spend history and top-ordered items, so you can instantly recognize regulars. CLTV granular view: See lifetime spend across all stays and properties

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1 day ago

gustavo.francoMews Employee

published in Mews updates

New: Wallet-based digital room keys

Hi Mews Community 👋 We’ve been working hard on an upgrade to Mews Digital Key that we think you (and your guests) are gonna like! Wallet-based room keys are now available with Mews. No more workarounds with third-party providers; it’s all fully built in. And as the only PMS with wallet room keys built into the system, this is a first for the industry! Here are a few reasons why your guests and staff are going to like it: It’s easier for guests (and they expect it!) It lightens the load for front desk staff It’s better for the planet (no more plastic keycards) It’s another step toward frictionless guest experiences How to get started Wallet-based room keys work with ASSA ABLOY Vostio NFC door locks.If you’re an ASSA ABLOY customer, click here to register your interest. Not using ASSA ABLOY or just want to learn more about Wallet Keys? Click here.

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1 day ago

jessica.beckerMews Employee

published in Mews updates

Mews roadmap webinar: What’s new and what’s coming next

Want to know our plans for the next few months and into 2026? It’s no secret – we’d love to tell you! Join our customer-exclusive product roadmap webinar to see our very latest innovations plus what’s in the works for later this year and beyond. What to expect In this special, look-ahead session, our product team will walk you through the most recent updates and the most exciting parts of our roadmap: Recap the latest releases (so you're bang up to date) See live demos of what’s in development right now Get a look ahead at upcoming innovations in our roadmap Ask your questions in a live Q&A You’ll leave with a clear view of what’s new, what’s next, and how it all helps your teams work smarter and achieve your goals. Choose a time that works for you We’re hosting three different sessions to suit all time zones, so Mews hoteliers worldwide can join us live. Select your preferred time and sign up now 👇 Wednesday, October 22 at 2 PM CEST Wednesday, October 22 at 11 AM EDT (

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2 days ago

conor.windersMews Employee

published in Mews updates

I’m Conor Winders, VP of Product & Engineering — here’s what’s next for Atomize, now part of Mews

Meet Fiona. She’s smart, capable — and overwhelmed. And she’s not alone. Like thousands of revenue managers around the world, she’s juggling shifting demand, complex pricing decisions, and clunky, disconnected tools every day. At Mews Unfold, I shared a vision for a better future — one where Fiona doesn’t have to fight against outdated systems anymore, because her tech finally works with her, not against her. 🎥 Watch the Unfold keynoteIn my Unfold presentation, I shared what’s next for Atomize, now part of Mews. Check it out here: One continuous platform, built for modern hospitalityWe’re moving from two connected systems to one continuous experience.This isn’t just about tighter integration — it’s a step-change in how hotels manage operations and revenue together. Here’s what that means for you: One supplier instead of two: fewer contracts, fewer tools, fewer headaches. A shared roadmap for PMS and RMS: faster innovation with no clunky handoffs. Live data flow between systems: p

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4 days ago

jessica.beckerMews Employee

published in Mews updates

🎨 Mews Community Unwind: First Stop in Germany – Hamburg

On September 3rd, we brought Mews Unwind to Germany for the very first time — and what a night it was! Hosted in Hamburg, this intimate gathering brought together 15 amazing customers for an evening of connection, creativity, and of course, plenty of good vibes.🎉 Highlights🍹 Complimentary drinks and a delicious finger buffet 💬 Lively conversations with hospitality pros from across Germany🎨 A guided sip & paint session where everyone created their own masterpiece to take home🤝 A cozy, community-first atmosphere with zero sales pitches 🙌 Thank You to Our AttendeesA huge thank you to everyone who joined us in Hamburg and made this first German Unwind so special. It was wonderful to see new and familiar faces, share stories, and spend an evening together outside of the usual day-to-day. 📍 What’s next?More Unwind events are coming soon — new cities, new venues, same good energy. Keep an eye on Mews Community and we’ll see you soon. 📸 A glimpse of our first German Unwind in actio

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12 days ago

jessica.beckerMews Employee

published in Mews updates

Monthly Releases Overview: August 2025

Hi Mews Community! 💫We're thrilled to bring you the latest updates for August to elevate your Mews experience. Here’s what’s new: 🚀 New Features Wallet-based room keys are here, guests can now open doors with just a tap of their device! Guests can now unlock their room with a quick tap from their smart phone or smart watch. It’s fast, secure and fully integrated into Mews. If your property uses ASSA ABLOY Vostio locks, you can upgrade your guest experience. All they need to do is tap “Add to Wallet” in the Guest Portal and the key is ready on arrival.Note: This feature works with ASSA ABLOY Vostio locks, API version 10.5. Elevate your expertise: Mews University Monthly Update Short on time? Explore our new Microlearning section, designed for busy professionals who want to learn quickly and effectively. 🔜 Announcement Coming Soon: Smarter pricing with occupancy-based rules. Launching in August, occupancy-based pricing lets you automatically adjust rates depending on how many guest

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16 days ago

bethany.silcoxMews Employee

posted in Mews updates

🌟 Calling All HR Innovation Leaders! 🌟

TLDR: Our People team wants to learn from hotels with exceptional HR practices! If you're proud of your HR approach and are open to hosting a visit (or starting with a call), comment below with your location and what makes your HR special. And if you know of incredible people leaders who aren't in our community but are doing amazing things, feel free to put us in touch with them too. Calling All HR Innovation LeadersWe're looking for forward-thinking hotels with exceptional HR practices to partner with us on an exciting cross-exposure initiative!Our People team is passionate about learning from the best in hospitality, and we'd love to visit properties that are leading the way in human resources excellence. We're particularly interested in connecting with hotels that excel in areas like:Innovative recruitment & pipeline building strategies Creative workforce development and enablement programs Standout onboarding experiences tailored to hospitality Effective staff retention and eng

19 days ago

alexander.edstromMews Employee

published in Mews updates

Is your RMS working hard enough for you?

Hi everyone, I'm Alexander, part of the sales team here at Mews. Every day, I speak to hoteliers who are doing everything right – smart strategy, great guest experience, solid tech. But when we get to revenue, I often hear the same thing: “Our RMS works well enough.” In 2025, “well enough” usually means pricing is still partly manual, there's friction between systems, and forecasts are short term. And that means missing out on revenue you should be capturing. The good news? You’re already using Mews, so the fix is closer than you think. Meet Atomize. The future-proof RMS built for Mews. Atomize isn’t just integrated with Mews. It’s becoming part of it. Planned to be fully built within Mews in 2025/6, hotels using both will get more than a smoother connection. They’ll get fully aligned pricing and operations, with one platform powering it all. Curious about how Atomize could work at your hotel? Leave your details here and we’ll reach out. What Atomize x Mews looks like in practice: O

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1 month ago

jessica.beckerMews Employee

published in Mews updates

Missed Our Webinar on Payments? Here’s how you can access the recording.

Thank you to everyone who joined our recent webinar, From Chaos to Clarity: Embedded Payments That Just Work.We hope you enjoyed this fast-paced, insight-packed session.Even if managing payments probably isn’t your favorite part of hospitality – it’s a big deal. And when done right, it can completely change how your property runs, improving your guest experience, operations and even boosting your revenue. If you’ve been wondering how Mews Payments could work (or work better) for your property, this is the perfect place to start. 👇How to access the recordingDon’t worry if you missed it live – you can still access the full webinar. If you follow this link, you’ll be able to watch the recording. If you can’t access the article, you’ll need to either login or create an account.

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1 month ago

jessica.beckerMews Employee

published in Mews updates

Monthly Releases Overview: July 2025

Hi Mews Community 👋Another month has flown by, and with it comes a batch of fresh updates to make your Mews experience even smoother. Here’s what’s new from July👇 🔁 ImprovementKeep important documents right on the reservation. No more switching screens just to upload a guest’s ID or signed agreement. With the new Contracting section on the Reservation detail screen, you can now store key documents right where they belong, on the reservation itself. Read the help article to get started. What’s new: New Contracting tab on the reservation screen: Upload and manage documents directly under the new tab Supported file types: Add PDFs, JPEGs, or PNGs with just a few clicks Custom metadata: Add signature status, signature and expiration dates, and personal notes Quick access to documents: Open files or view metadata without leaving the reservation Cleaner workflows: Keep guest profiles tidy by linking documents to specific stays 🔜 Announcement🎓 Elevate your expertise: Mews Universit

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1 month ago

mats.löfstedtMews Employee

published in Mews updates

Love payment admin? This Webinar isn’t for you.

Hey, Mews crew Let’s be real. Managing payments probably isn’t your favorite part of hospitality. But it’s a big deal. And when done right, it can completely change how your property runs, improving your guest experience, operations and even boosting your revenue. That’s exactly what we’re diving into during our upcoming webinar: Mews Payments. From Chaos to Clarity: Embedded Payments That Just Work. 👉 Register for the webinar What the webinar will cover Two Mews specialists will walk you through the real-world impact of embedded payments and the effect on your revenue. And because you don’t just want to hear us talk, they’ll be joined by two Mews customers who’ll share their own before-and-after story. You’ll see what changes when payments go from clunky and manual to smooth, automated, including: The difference between integrated and embedded payments (and what that means) Common challenges of legacy systems and how they’re holding you back Real outcomes: fewer no-show losses,

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1 month ago

jessica.beckerMews Employee

published in Mews updates

🎨 Unwind with us in Hamburg – You're Invited!

Hi Community 👋We're bringing Mews Unwind to Hamburg on September 3rd for a relaxed evening designed just for you – our amazing Mews customers.Join us for an exclusive gathering where hospitality professionals can step away from the daily hustle and truly unwind. Enjoy complimentary drinks 🍸 and a delicious finger buffet 🍡 as you connect with fellow hoteliers and innovators in a laid-back setting – with no sales pitches, just great conversations.To make the evening even more memorable, we’re hosting a guided paint & sip session 🎨 – no experience needed, just a willingness to have fun and get a little creative. And yes, you’ll also leave with some exclusive Mews merch to remember the night by. 🎁Spaces are limited, so be sure to register today!🥂Mews Unwind📍 SIDE Design Hotel, Drehbahn 49, 20354 Hamburg🗓️ Wednesday, 3 September 2025 | 5pm – 7pm We can’t wait to welcome you in Hamburg! 💜The Mews Community Team

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1 month ago

Sarah.Masterton-BrownMews Employee

published in Mews updates

Share your insight, shape the future of Mews📝

Curiosity drives progress. And Mewsers (hoteliers and employees alike) are full of it. The desire to learn. To improve. In that spirit, we’ve put together a short survey to learn more about how you use Mews, what you find most valuable, and how you stay on top of industry trends. And we’d love to hear from you. Why take part? We know your time is valuable. So here’s what you’ll get in return: 💡 Play a part in shaping hospitality tech – at Mews and beyond 📊 Get practical insights from your peers plus key trends in a post-analysis report 🎁 Be in with a chance to win one of ten €50 (or local equivalent) vouchers The survey is quick and flexible – share as much or as little detail as you like. Your input will go a long way toward making Mews (and the industry) even better for hoteliers like you. Take the survey now 👇 Ready to get started? The survey is available in English, French, German, Spanish and Dutch (the language is selected automatically depending on your browser settings –

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1 month ago

gustavo.francoMews Employee

published in Mews updates

We've Improved the Check-in Form—Thanks to Your Feedback!

Hi Community!We understand guest data collection can be complex—different guests often require different information, and our previous Check-in form didn’t offer the flexibility you needed. You've told us clearly you wanted greater control over the information collected from reservation owners, additional adults, and children. With your feedback, we've developed a solution and conducted extensive beta testing over the past few weeks. Many of you actively contributed to validating and refining these improvements. And now, we're thrilled to announce that these enhancements are generally available* What’s changing? Our Check-in form has been fully redesigned based on your insights. Now you have precise control over the information you collect from reservation owners, additional adults, and children, ensuring each guest type aligns with your property’s specific operational, regulatory, and guest service needs. Collect exactly what you need Do you need to capture emails from only rese

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1 month ago

flo.sherryMews Employee

published in Mews updates

New menu creation experience in Mews POS

Hey Mews community 👋We’re always working to make your operations smarter, faster and more intuitive. So, we’ve given menu management the Mews treatment. Think more flexibility, more functionality and even more customization.See it in action: What’s new?Build and manage menus directly from the Mews POS web dashboard. From the new ‘Menus’ section in the navigation bar, you can now:Build structured menus tailored to your operations Create menus for specific outlets or services (e.g. breakfast, bar, special event) Adjust pricing or descriptions on specific menus so guests always have the right info Only see what’s available at each outlet Curate menus to increase upsells and highlight high-margin or seasonal itemsFully integrated with the Mews POS Android app, tailored menus help your team find the right items faster and let your guests enjoy a smoother ordering experience. And don’t worry, existing tools like the A-Z product list and shortcut grid view aren’t going anywhere. Why it matte

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2 months ago

flo.sherryMews Employee

published in Mews updates

Mews POS Open API is on the horizon!

Hi Mews community, major POS news alert 🚀 We’re working hard to make sure your business can run at full capacity, and having all your food & beverage (F&B) systems connected to Mews is a huge part of that. We’re opening up Mews POS with an Open API for partners to build directly with Mews POS. That means... Direct integrations: ensure smooth data transfer across your tech stack with both Mews PMS & Mews POS-connected vendors. More flexibility: customize your POS setup so it works for you and your hotel’s F&B services. Boost workforce efficiency: employees save valuable time switching between multiple systems, streamlining operations. Enhance guest experience: eliminate manual data entry so your staff can focus on delivering a seamless guest experience and improving guest satisfaction. How it works As always, Mews POS will handle the bulk of your hotel restaurant operations. But by integrating best-in-class providers, you can create customized workflows that a

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2 months ago

ettore.zotarelliMews Employee

published in Mews updates

The new way to create professional guest emails in Mews

Hey Mews Community, Starting next week: brand-new default email templates and an intuitive drag-and-drop editor 🎉 We know exceptional guest communication is key. So, we've rebuilt our email solution from the ground up, making it easier to use and more impactful than ever. 🌟 What's behind the change? We heard your challenges loud and clear. Managing emails can be fiddly with traditional HTML templates. So, we're simplifying things. Our new templates have a fresh, modern design that looks good, is accessible (WCAG compliant) and optimized for all devices. That means your guests enjoy the best possible experience from the first touchpoint. We've also introduced an easy-to-use drag-and-drop editor, so anyone on your team can create and customize emails without any coding knowledge. 🛠️ What's new & improved? Here's what you can expect: 🎯 Why you'll love it Our new email templates and editor mean your team can create branded, engaging emails with no technical expertise. You can

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2 months ago

jessica.beckerMews Employee

published in Mews updates

Monthly Releases Overview: June 2025

Hi Mews Community 👋June is behind us, but it left us with some exciting new updates! Here’s a quick look at what’s landed in Mews this past month. 🚀 🚀 New Features 📧 Introducing a new way to create professional looking guest emails in Mews. Say goodbye to your days of struggling with HTML just to update the colour of a button. A fully redesigned email editor is now available in Mews Operations. Anyone can create, update and personalize emails, without needing to write code. 🎓 Elevate your expertise: Mews University Monthly Update. Mews University is expanding your learning opportunities with brand-new courses designed to help you master key features and maximize efficiency. Ready to boost your skills? Check out the new Atomize RMS learning path! 🔁 Improvements 🔒Your property’s security, now simplified and clear in Mews Operations. Now manage your property’s security with ease using the upgraded Security screen in your property settings in Mews Operations. It puts all your k

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2 months ago

ellen.harteliusMews Employee

published in Mews updates

Coming soon to Atomize: Manual price level adjustments

Sometimes, automation needs a human touch. We’re getting ready to launch a new feature in Atomize that gives you more control over your pricing strategy - right when you need it most. You’ll soon be able to manually adjust price recommendation levels for specific stay dates, making it easier to respond to real-world demand, special events, or simply fine-tune the system’s recommendations. This helps ensure that pricing and forecasting is more in line with your expectations. Why we’re building this You’ve asked. We’ve listened. One of the most common requests we hear is the ability to tweak price levels - raise or lower them for a certain period, or make the strategy more or less aggressive. These requests usually come from: New hotels with little to no historical data Busy dates with local events that aren’t yet factored in Teams who want to validate and adjust pricing during onboarding or high-pressure periods Right now, these kinds of changes require support from our onboard

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2 months ago

jessica.beckerMews Employee

published in Mews updates

💸 The Mews Referral Program Just Got a Major Upgrade 💸

Hi Community - great news: you can now earn up to $/€/£2,000 for your referral!The Mews Referral Program is open to any Mews customer, partner or advocate that champions innovative, guest-first hospitality. It’s designed to reward those who believe great tech should be shared – and that the right tools can transform the guest experience, streamline operations, and help hospitality teams thrive. 💶 What’s new? Earn $/€/£1,000 when your referral books a qualified demo. Collect another $/€/£1,000 when they go live with Mews. No cap – refer as many properties as you want! 🔁 How it works Sign up to receive your unique referral link. Share it with with any hotelier who’d benefit from using Mews. Get $/€/£1,000 when your referral books a demo with us (and is a qualified lead). Get another $/€/£1,000 (or equivalent local currency) when they onboard with Mews. Choose your payout: prepaid Visa, e‑gift card – or donate to charity. 🎁 Every property that joins Mews through your ref

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2 months ago

bethany.silcoxMews Employee

posted in Mews updates

Help Shape the Future of Mews.com

We’re giving the Mews website a fresh new look and we’d love your input.Our website should reflect what matters most to hoteliers, and who better to help guide that than our own community?We’re looking for a few volunteers to chat with our website design agency and share your honest feedback. The session will take just 20–30 minutes, and it’s a great opportunity to help shape the experience for other hoteliers like you.Interested? Drop a comment below or DM me and I’ll coordinate a call.Thanks in advance. Your voice really makes a difference 🙌🏼

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2 months ago

molly.feelyMews Employee

published in Mews updates

Mews product recap: Turning guest journeys into growth

Hi Mews Community 👋 We all know hospitality thrives on human connection, rather than data entry. But what does that look like for Mews hoteliers? Over the past 12 months we’ve been working hard to bring AI, automation and revenue-driving features to Mews. And each one is designed so you can spend more time building connections with your guests. Hear about these features in more detail 👇 And that’s just the beginning. Fill out a form and connect with your CSM to learn more about Mews Spaces and Digital Key.

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2 months ago

ellen.harteliusMews Employee

published in Mews updates

Coming soon to Atomize: Add events to guide your pricing strategy

Hi Community.Soon, Atomize, a Mews company will give you a new way to make the most of high-demand moments. Atomize already detects unusual demand patterns - including those driven by events- but with our upcoming Events feature, you’ll be able to proactively add important dates yourself. It’s a smart way to ensure the system stays ahead, even when demand hasn’t started to show, while still benefiting from powerful automated optimization. What’s coming This new feature gives you a simple, effective way to tell Atomize about events that impact your hotel. You'll be able to: Add upcoming events and key dates Reference similar past events to provide historical context Share expected occupancy levels Set price boundaries based on your revenue goals Once added, Atomize will factor your inputs into price recommendations - giving you even more control, without the manual workload. Why it’s useful Events often mean higher demand - and higher revenue potential. This feature lets you t

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2 months ago

jessica.beckerMews Employee

published in Mews updates

Monthly Releases Overview: May 2025

Hi Mews Community 👋May brought a fresh batch of updates – here’s what’s new and exciting! 🌟 🚀 New Features 📧 Build custom guest emails your way. You can now design your own branded email templates with the new, easy-to-use email editor in Mews Operations. Build using the new design templates or design from scratch with your own images, customize layouts, and more—no coding needed! But if you prefer code, that’s still available too. 🎓 Elevate your expertise: Mews University Monthly Update Mews University is expanding your learning opportunities with a brand-new course designed to help you master key features and maximize efficiency. Ready to boost your skills? Try it and create a rate group! 🔁 Improvements 📋 Now even better: Smarter guest data collection with the Check-in form. The Check-in form has been flexible for a while—but now it’s even better. You can customize the data you collect not just from the reservation owner, but also from additional adults and children in the

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3 months ago

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