Mews updates

Hey Mews Community,  Starting next week: brand-new default email templates and an intuitive drag-and-drop editor 🎉 We know exceptional guest communication is key. So, we've rebuilt our email solution from the ground up, making it easier to use and more impactful than ever.   🌟 What's behind the change?  We heard your challenges loud and clear. Managing emails can be fiddly with traditional HTML templates. So, we're simplifying things. Our new templates have a fresh, modern design that looks good, is accessible (WCAG compliant) and optimized for all devices. That means your guests enjoy the best possible experience from the first touchpoint. We've also introduced an easy-to-use drag-and-drop editor, so anyone on your team can create and customize emails without any coding knowledge.  🛠️ What's new & improved?  Here's what you can expect: 🎯 Why you'll love it Our new email templates and editor mean your team can create branded, engaging emails with no technical expertise. You can

Hi Mews community, we’ve got big POS news! We’ve been working behind the scenes to make your food and beverage (F&B) operations a whole lot more flexible and data driven. And thanks to the new Mews POS open API capabilities, business intelligence partners can now integrate directly. So, we’re pleased to announce that Blent is now a certified business intelligence partner for Mews POS! Why this matters Blent’s integration with Mews POS lets hotels seamlessly connect POS sales and product data directly into Blent’s platform. So you can make faster, smarter decisions about staffing, menus and profitability. Customer spotlight: Hey Lou HOTELS Our longtime customer, Hey Lou HOTELS, is already live with the integration, with seven properties now connected. Lukas Weitzel, their Head of Business Intelligence, shared how this direct connection has transformed their operations: “With Mews POS connected to Blent, we can truly connect the dots - and the costs. We’re able to track the cost of a

Hi Community!This month’s summary release note wraps up Q3 with a special addition: Watch the short video below for an overview of the best product updates from the last three months, in under three minutes.Our goal is to give you a faster, more engaging way to catch up on what’s new.

Hey Mewsers,  Our 2025 Summer Release is here and it’s all about making hospitality flow 🎉 Think smoother arrivals, smarter connections and systems that take care of themselves in the background. Eight new features are live, designed to save you time and make every guest journey feel effortless. Check them out here: First impressions, remastered  Guest ID & photo collection: Guests can scan their ID and snap a selfie before they arrive or at a kiosk, so your front desk can focus on a warm welcome.  Wallet-based keys: Mews is the first PMS to integrate wallet-based room keys with ASSA ABLOY Vostio NFC locks. Guests just tap to unlock. No app, no plastic.  The personal touch  Guest connections: Spot related guests right in the profile, whether it’s a couple, family or corporate group.  Smart Tips upgrade: Your AI assistant now shows spend history and top-ordered items, so you can instantly recognize regulars.  CLTV granular view: See lifetime spend across all stays and properties

More revenue. More loyalty. More guests. Now live: Mews Gift Voucher. A smarter way to generate cash flow, bring in new guests, and turn great stays into repeat business.Forget clunky third-party tools or confusing workarounds. With Mews, it’s all built in. Here’s what you can do:Sell branded gift vouchers via your own branded e-commerce page Offer monetary or experience-based vouchers, from spa days to overnight stays Drive direct bookings and guest engagement without extra marketing spend Manage everything in one place with automatic integration via Mews Payments 💸 What it means for your businessBring in cash up front (perfect for seasonal dips) Win over new guests, especially the ones who didn’t book themselves Build loyalty and get more repeat stays Set it up fast via Mews Marketplace and customize vouchers to your brand 🎉 What it means for your guestsA seamless gifting experience that’s easy, personalized, and instant. Vouchers that feel seamless to redeem An intuitive experienc

Greetings, hospitality pros 🌟 We have some exciting news that’s going to help you meet the growing expectations of the modern guest: Mews Digital Key is now compatible with Salto Space door locks 🎉  Unlock the magic of keyless entry  Once considered a luxury feature, keyless room entry is becoming a standard of the hotel experience. Modern guests expect ever greater levels of control over their stay, including contactless options via their mobile device, which Mews Digital Key fulfills. And now, properties with Salto Space door locks can experience the benefits of our industry-leading technology. As well as enabling hoteliers to meet ever-growing guest expectations, it also offers significant operational efficiencies, like removing friction at check-in to save front desk staff valuable time. Let’s take a look at some of these benefits:  🚀 Seamless guest experience. Guests can access their room as soon as they arrive, skipping the check-in queue. And they don't need to worry about lo

Hi Mews Community 👋 We’ve been working hard on an upgrade to Mews Digital Key that we think you (and your guests) are gonna like! Wallet-based room keys are now available with Mews. No more workarounds with third-party providers; it’s all fully built in. And as the only PMS with wallet room keys built into the system, this is a first for the industry!  Here are a few reasons why your guests and staff are going to like it:  It’s easier for guests (and they expect it!)  It lightens the load for front desk staff  It’s better for the planet (no more plastic keycards)  It’s another step toward frictionless guest experiences  How to get started Wallet-based room keys work with ASSA ABLOY Vostio NFC door locks.If you’re an ASSA ABLOY customer, click here to register your interest. Not using ASSA ABLOY or just want to learn more about Wallet Keys? Click here.

Hey everyone! 😎Today, we're diving into how Mews and ResDiary work together to make hospitality life easier.Let's check out the cool features and benefits they offer!More info on ResDiary can be found here: How to set up a ResDiary integrationHow to create, modify or cancel a ResDiary table booking

Want to know our plans for the next few months and into 2026? It’s no secret – we’d love to tell you! Join our customer-exclusive product roadmap webinar to see our very latest innovations plus what’s in the works for later this year and beyond. What to expect In this special, look-ahead session, our team will walk you through the most recent updates and the most exciting parts of our roadmap:  Recap the latest releases (so you're bang up to date)  See live demos of what’s in development right now  Get a look ahead at upcoming innovations in our roadmap  Ask your questions in a live Q&A  You’ll leave with a clear view of what’s new, what’s next, and how it all helps your teams work smarter and achieve your goals. Choose a time that works for you We’re hosting three different sessions to suit all time zones, so Mews hoteliers worldwide can join us live. Select your preferred time and sign up now 👇  Wednesday, October 22 at 2 PM CEST  Wednesday, October 22 at 11 AM EDT (5 PM CES

Meet Fiona. She’s smart, capable — and overwhelmed. And she’s not alone. Like thousands of revenue managers around the world, she’s juggling shifting demand, complex pricing decisions, and clunky, disconnected tools every day. At Mews Unfold, I shared a vision for a better future — one where Fiona doesn’t have to fight against outdated systems anymore, because her tech finally works with her, not against her. 🎥 Watch the Unfold keynoteIn my Unfold presentation, I shared what’s next for Atomize, now part of Mews. Check it out here:  One continuous platform, built for modern hospitalityWe’re moving from two connected systems to one continuous experience.This isn’t just about tighter integration — it’s a step-change in how hotels manage operations and revenue together. Here’s what that means for you: One supplier instead of two: fewer contracts, fewer tools, fewer headaches. A shared roadmap for PMS and RMS: faster innovation with no clunky handoffs. Live data flow between systems: p

On September 3rd, we brought Mews Unwind to Germany for the very first time — and what a night it was! Hosted in Hamburg, this intimate gathering brought together 15 amazing customers for an evening of connection, creativity, and of course, plenty of good vibes.🎉 Highlights🍹 Complimentary drinks and a delicious finger buffet 💬 Lively conversations with hospitality pros from across Germany🎨 A guided sip & paint session where everyone created their own masterpiece to take home🤝 A cozy, community-first atmosphere with zero sales pitches 🙌 Thank You to Our AttendeesA huge thank you to everyone who joined us in Hamburg and made this first German Unwind so special. It was wonderful to see new and familiar faces, share stories, and spend an evening together outside of the usual day-to-day. 📍 What’s next?More Unwind events are coming soon — new cities, new venues, same good energy. Keep an eye on Mews Community and we’ll see you soon. 📸 A glimpse of our first German Unwind in actio

Hey Mews Community! Curious about how revenue management is evolving?  👀 Our CEO, Matt, recently shared his perspective on the changing role of the revenue manager, including:  Why revenue management isn’t just about rooms anymore  How technology is reshaping the role into something far more strategic  If you’re a GM, owner, or revenue leader looking to stay ahead of the curve, this one’s for you. Watch the full video here 👇 Curious about what Atomize could do for your business?  You can learn more here. Or reach out to our team and we’ll walk you through it.  

Hi Mews Community! 💫We're thrilled to bring you the latest updates for August to elevate your Mews experience. Here’s what’s new: 🚀 New Features Wallet-based room keys are here, guests can now open doors with just a tap of their device! Guests can now unlock their room with a quick tap from their smart phone or smart watch. It’s fast, secure and fully integrated into Mews. If your property uses ASSA ABLOY Vostio locks, you can upgrade your guest experience. All they need to do is tap “Add to Wallet” in the Guest Portal and the key is ready on arrival.Note: This feature works with ASSA ABLOY Vostio locks, API version 10.5. Elevate your expertise: Mews University Monthly Update Short on time? Explore our new Microlearning section, designed for busy professionals who want to learn quickly and effectively.  🔜 Announcement Coming Soon: Smarter pricing with occupancy-based rules. Launching in August, occupancy-based pricing lets you automatically adjust rates depending on how many guest

Across the industry, hoteliers like you are reimagining their spaces. From capsule hotels in Japan to cruise ship cabins, the winners are designing rooms and communal areas that boost both revenue and guest satisfaction. But what kind of decisions are they making?  Well, there’s been a mindset shift: space isn’t just something to fill, it’s something to optimize and monetize. And bigger doesn’t always mean better.  From the Wall Street Journal, here’s a look at how rooms might be shrinking but value is growing:   Smarter spaces win  Take the minibar. It may seem like an obvious way to encourage extra guest spend. But it takes time for your staff to check and replenish. And do guests even use them? If not, consider replacing them with a buzzing self-service lounge that encourages guests to socialize... and spend more.  Closets? Slim them down to open-plan storage and relocate ironing boards to shared laundry areas to free up valuable guest space. Designing rooms that are easier to turn

Busy? Want answers fast? That’s why we built Rory - a smart help bot built right into Atomize, ready to give you answers right when you need them. Whether it’s a quick how-to, a feature question, or a troubleshooting moment, Rory’s got you. And here’s the best part: Rory has access to every piece of Atomize documentation. If there’s an answer, Rory can find it - faster than you can open a support ticket. Common Rory use cases  When do price recommendations happen?  How are price recommendations generated/calculated?  Understand the reason behind a price recommendation for a specific date.   Why you’ll love using Rory  Knows everything we know – Rory taps into our full library of documentation, guides, and resources.  Answers in seconds – No more waiting for replies or digging for info.  Built into Atomize – Help is always just a click away.  Helps you help yourself – Learn as you go and feel confident in what you’re doing.   Where to find Rory He’s already live in Atomize. Just lo

Hi everyone, I'm Alexander, part of the sales team here at Mews. Every day, I speak to hoteliers who are doing everything right – smart strategy, great guest experience, solid tech. But when we get to revenue, I often hear the same thing: “Our RMS works well enough.” In 2025, “well enough” usually means pricing is still partly manual, there's friction between systems, and forecasts are short term. And that means missing out on revenue you should be capturing. The good news? You’re already using Mews, so the fix is closer than you think.  Meet Atomize. The future-proof RMS built for Mews. Atomize isn’t just integrated with Mews. It’s becoming part of it. Planned to be fully built within Mews in 2025/6, hotels using both will get more than a smoother connection. They’ll get fully aligned pricing and operations, with one platform powering it all.  Curious about how Atomize could work at your hotel? Leave your details here and we’ll reach out.  What Atomize x Mews looks like in practice: O

Big news: we’re evolving how rate management works in Mews - and it’s going to make your life a whole lot easier. If you’ve ever found yourself juggling dozens of base rates just to manage different seasons, taxes, or guest types, this update is for you. We're moving toward a "Single Base Rate" model that gives you more control, less complexity, and full compatibility with Revenue Management Systems (RMS) - including Atomize. What’s changing? Right now, many hoteliers are forced to create multiple base rates just to support variations like: Seasonal differences in pricing  Guest-specific tax rules (like veterans or government exemptions)  Per-guest adjustments on corporate or special rates This bloats your setup, makes rate management harder, and blocks optimization by RMS tools that are designed to work with just one or a few base rates. We’re fixing that. The new approach Over the next few months, we’re rolling out powerful updates that will let you do more with fewer rates. Here’s w

Hi Mews Community 👋Another month has flown by, and with it comes a batch of fresh updates to make your Mews experience even smoother. Here’s what’s new from July👇 🔁 ImprovementKeep important documents right on the reservation.  No more switching screens just to upload a guest’s ID or signed agreement. With the new Contracting section on the Reservation detail screen, you can now store key documents right where they belong, on the reservation itself. Read the help article to get started. What’s new: New Contracting tab on the reservation screen: Upload and manage documents directly under the new tab Supported file types: Add PDFs, JPEGs, or PNGs with just a few clicks Custom metadata: Add signature status, signature and expiration dates, and personal notes Quick access to documents: Open files or view metadata without leaving the reservation Cleaner workflows: Keep guest profiles tidy by linking documents to specific stays  🔜 Announcement🎓 Elevate your expertise: Mews Universit

When we talk about RevPAR, we usually mean beds and bathrooms. But what about the corner next to reception?  The space in the garage gathering dust? What about bike rentals? With Mews Hourly Booking Engine, those “extras” become revenue-generating - with barely any effort. Why bike rentals? Because guests love them - and they pay for them. More and more travelers are ditching taxis and exploring cities on two wheels. Whether it's eco-conscious Gen Z travelers, digital nomads looking for local experiences, or families planning a car-free city break, bikes are becoming a must-have amenity. And for you, they’re a high-margin opportunity waiting to be tapped. Here’s why you should start offering bike rentals:  New revenue stream: You already own the bikes or the space. Now let it generate income.  Happier guests: Convenience gets rave reviews. And on-site rentals? Super convenient.  More local charm: Let guests experience your city their way - and remember your property as the one that m

You might’ve noticed something new. Atomize now looks more like Mews. That’s not just a fresh coat of paint - it’s a sign of what’s next. Mews and Atomize are one team, one platform, and we’re building something bigger: a fully connected way to manage your property and grow your revenue, all from a single system. One platform. One supplier. One less headache. What does this mean for you?  One supplier instead of two. That’s fewer contracts, fewer tools, and fewer headaches.  A shared roadmap between your PMS and RMS - so new features arrive faster, with no clunky handoffs.  Seamless data connection: Pricing decisions informed by real-time performance, availability, and guest behavior data.  Why revenue automation matters Still managing rates manually? That means slower reactions to market demand, time-consuming workflows, and missed revenue opportunities. Hotels that automate pricing with Atomize have seen real results:  Kronen Hotels increased RevPAR by 35% after implementing Atomiz

Hey Mews Community 👋A brand-new episode of Matt Talks has just dropped — the podcast where our CEO, Matt Welle, sits down with industry leaders, Mews insiders, and hospitality changemakers to talk all things innovation, growth, and the future of hospitality.If you're new to Matt Talks, here’s what you need to know: it’s not your average corporate podcast. Each episode offers an honest, behind-the-scenes look at how we’re shaping the hospitality industry — plus plenty of insights you can take back to your own hotel or team. Whether Matt’s chatting with Mews customers, product leaders, or entrepreneurs, the conversations are always fresh, candid, and worth a listen.🎧 Episode 40: The case for human-led hospitality with Bashar WaliHave we over-engineered the basics in hotels? Bashar Wali, Founder of Practice Hospitality and This Assembly, argues that true hospitality is human-led even as automation, AI and dynamic pricing become the norm. The tools may evolve, but the heart of great serv

Hey, Mews crew Let’s be real. Managing payments probably isn’t your favorite part of hospitality. But it’s a big deal. And when done right, it can completely change how your property runs, improving your guest experience, operations and even boosting your revenue. That’s exactly what we’re diving into during our upcoming webinar: Mews Payments. From Chaos to Clarity: Embedded Payments That Just Work. 👉 Register for the webinar What the webinar will cover Two Mews specialists will walk you through the real-world impact of embedded payments and the effect on your revenue. And because you don’t just want to hear us talk, they’ll be joined by two Mews customers who’ll share their own before-and-after story. You’ll see what changes when payments go from clunky and manual to smooth, automated, including:  The difference between integrated and embedded payments (and what that means)  Common challenges of legacy systems and how they’re holding you back  Real outcomes: fewer no-show losses,