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Mews updates

All the latest Mews updates and what's hot

  • 278 Topics
  • 394 Replies
278 Topics
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
Join our new Customer Recognition Program

Big News, Mews Community! We’re gamifying your engagement!  Ever wished your epic posts, hot takes, and helpful replies could earn you more than just likes? Well, wish granted! 🪄✨ Introducing Mews Inner Circle - our brand-new recognition program where your advocacy & community engagement get you rewards and recognition! How it works: 💬 Active in the community? Now, every post, comment, and discussion counts!🏆 Each month, the top 3 most engaged members will score 500 points toward special rewards. Plus, there are tons of other ways to earn points by championing Mews. 🎟️ Sign up for Mews Inner Circle and gain access to an exclusive hospitality network where your experience is valued, and your advocacy for Mews earns you recognition and rewards. As you earn points, you'll unlock access to exclusive PR opportunities, expert consultancy sessions, workshops, and more.  Ready to turn your community and advocacy engagement into rewards?  Click the link below to discover all the perks o

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mbrideau
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Mews updates
✨ Atomize now speaks French

More revenue, less manual work – in the language your team knows best Smarter pricing decisions shouldn’t come with a language barrier. That’s why Atomize, the AI-powered Revenue Management System (RMS) from Mews, is now available in French. If your team is more comfortable in French, Atomize can now fit seamlessly into your workflow. That means automated, data-driven pricing decisions your whole team can understand – and use to unlock big potential.  💡 What is a Revenue Management System (RMS)? If you’ve never used one before, here’s the quick version: An RMS helps hotels set the right price by analyzing data like demand, booking history, and competitor rates. The best ones are easy to use and automate real-time pricing updates so you can earn more while getting time back to focus on higher-value tasks.   Hoteliers using Atomize report up to 37% higher RevPAR. That’s automation doing what it does best: streamlining your operations and working while you sleep.  The benefits? Here are

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ellen.hartelius
Mews Employee
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Mews updates
✨ Atomize now speaks German

More revenue, less manual work – in the language your team knows best Smarter pricing decisions shouldn’t come with a language barrier. That’s why Atomize, the AI-powered Revenue Management System (RMS) from Mews, is now available in German. If your team is more comfortable in French, Atomize can now fit seamlessly into your workflow. That means automated, data-driven pricing decisions your whole team can understand – and use to unlock big potential.  💡 What is a Revenue Management System (RMS)? If you’ve never used one before, here’s the quick version: An RMS helps hotels set the right price by analyzing data like demand, booking history, and competitor rates. The best ones are easy to use and automate real-time pricing updates so you can earn more while getting time back to focus on higher-value tasks.   Hoteliers using Atomize report up to 37% higher RevPAR. That’s automation doing what it does best: streamlining your operations and working while you sleep.  The benefits? Here are

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ellen.hartelius
Mews Employee
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
Unfold 2025 Unpacked

Dear Community, it is time for Unfold 2025 Unpacked!Read about the highlights below and find a detailed version here. A note from Matt and RichardUnfold 2025 was, above all else, a reminder of what a privilege it is to partner with so many incredible hoteliers and technology experts.It's such a joy to come together and celebrate our collective successes as we continue to seek new and innovative ways to move our industry forward. This year's event was a timely reminder that unique hospitality comes from people. Only by empowering staff and working together can we create unforgettable experiences.Thank you to everyone who joined us on the day, and to all those who help us push for more. Five key takeaways from Unfold✨ Hospitality is a verbHospitality isn’t something you offer – it’s something you do. Craft moments that are personal, meaningful and unforgettable.🤝 Personalization demands trustTrue personalization builds connection, but only when it’s rooted in respect. Data is powerful,

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jessica.becker
Mews Employee
corey.johnston
Mews Employee
corey.johnstonMews Employee
published in Mews updates
You can now create reservations from the Timeline 🎉

Hey, Mews Community! We’re thrilled to announce the launch of Creating Reservations from the Timeline, a feature that’s been highly requested and much anticipated by the Mews community. 🚀 From now on, streamlining your booking workflows has never been easier, faster, or more intuitive.   Why this matters to you  We know the importance of staff efficiency at the front of house, and we’re excited this new feature eliminates unnecessary steps and puts everything you need directly at your fingertips. Whether you’re checking availability or securing a new reservation, it’s all possible – right from the Timeline.   For hotel staff, simplify your daily workflow with faster reservation creation directly from the Timeline. For managers, reap the benefits of boosted team productivity with a tool that minimizes inefficiencies and reduce clicks. Happier teams means happier guests!   How it works  With this feature, you can now:  Create reservations directly from the Timeline: No need to switch sc

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Carsten Dauer
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
🌿 Mews Unwind 2025: An Evening to Remember at Skybar Malabar

On April 29th, we took over Malabar at Hotel Jakarta for the first Mews Unwind of 2025 — and wow, what a way to kick off the season. With over 100 amazing customers joining us for an evening of rooftop vibes, zero sales pitches, and 100% great conversations, it was everything we hoped for (and more).🎉 Highlights 🌇 Epic views over Amsterdam from the 8th floor of Hotel Jakarta 🪩 Our DJane dialed in the perfect Unwind soundtrack 🎩 A little sleight of hand, a lot of “wait… how?!” moments — our magician truly brought the magic. 🍷 A glass in hand and great company all around 🌎 Insightful chats with hospitality pros from across the globe 📸 Big smiles, new connections, and some quality community moments  🙌 Thank You to Our AttendeesA heartfelt thank you to everyone who joined us and made the evening memorable – you really brought the energy and the good vibes! We loved seeing familiar and new faces and can’t wait to do it all again at our next Unwind event.📍 What’s next?More

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jessica.becker
Mews Employee
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
Monthly Releases Overview: April 2025

Hi Mews community! 🌟Check out our new releases in April below 👇 🚀 New Features A smarter way to price for the seasons in Mews Operations! Tired of creating multiple rate copies just to handle seasonal pricing? Now, you can define dependent rates based on check-in dates, directly from the pricing grid.   Accounting is now easier with unique descriptors for Mews payouts. Ever wished you could easily distinguish Mews payouts in your bank account? With unique payout descriptors for your property, tracking Mews payouts is now simpler than ever.   Say goodbye to passwords, hello passkeys! No more password struggles, verification emails, or waiting for codes. Mews now offer a faster, more secure way to log in; Passkeys. Passkeys are secure tokens you use to unlock your account; just use Face ID, your fingerprint, or PIN to unlock your passkey and access your account: no password needed. You can even store them in your browser or password manager for easy access. You still need your emai

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jessica.becker
Mews Employee
rui.oliveira
Mews Employee
rui.oliveiraMews Employee
published in Mews updates
🔐 Level up your security with Passkeys

Hey Mews Community, Ever misplaced a key and found yourself locked out—or worse, relying on a spare hidden under the doormat? Now imagine a digital key: one you can’t lose, and hackers can’t phish. They’d need more than a doormat to find a spare. Welcome to the world of passkeys.  🗝️ What Are Passkeys? Passkeys are a modern, secure alternative to traditional passwords. They use cryptographic keys stored on your device, allowing you to verify your identity using biometrics (like a fingerprint or facial recognition) or a PIN. This eliminates the need to remember complex passwords. The beauty of passkeys lies in their simplicity and security. Unlike passwords, the private key never leaves your device—making it immune to phishing attacks and significantly reducing the risk of unauthorized access.  💡 Why We’re Bringing Passkeys to Mews While tools like 2-Factor Authentication (2FA) with apps like Google or Microsoft Authenticator have strengthened account security, they aren’t foolproof.

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rui.oliveira
Mews Employee
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
🎉 Celebrating 3,000 Community Members 🎉

3,000 Members! That’s the magic number we’ve just hit in the Mews Community, and we couldn’t be more excited! 🎉 What started as a small group of innovators and hoteliers sharing ideas has grown into a thriving network of hospitality heroes, all working together to make the future of the industry brighter. 🌍✨Mews Community in numbersWe’ve come a long way since the early days, and the stats speak for themselves! ⭐ Since its launch in early 2023, Mews Community has seen...💬 9,000 posts 🧵 1,700 topics 🙋‍♂️ 782 questionsYou’ve truly made this community a powerhouse of insights, ideas, and problem-solving! 💡Community Highlights🗺️ Roadmap Webinars Get a sneak peek into what’s coming next at Mews! These sessions give you direct access to our product team and let your feedback shape the future. Catch the latest recording here!   📈 Success Stories From better operations to boosted revenue, your wins inspire us all! Check out how Kronen Hotels leveled up with Atomize in the Atomize Hub!  

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jessica.becker
Mews Employee
flo.sherry
Mews Employee
flo.sherryMews Employee
published in Mews updates
Mews POS Open API is on the horizon!

Hi Mews community, major POS news alert 🚀  We’re working hard to make sure your business can run at full capacity, and having all your food & beverage (F&B) systems connected to Mews is a huge part of that. We’re opening up Mews POS with an Open API for partners to build directly with Mews POS. That means...  Direct integrations: ensure smooth data transfer across your tech stack with both Mews PMS & Mews POS-connected vendors.  More flexibility: customize your POS setup so it works for you and your hotel’s F&B services.  Boost workforce efficiency: employees save valuable time switching between multiple systems, streamlining operations.  Enhance guest experience: eliminate manual data entry so your staff can focus on delivering a seamless guest experience and improving guest satisfaction.   How it works As always, Mews POS will handle the bulk of your hotel restaurant operations. But by integrating best-in-class providers, you can create customized workflows that a

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Sylvain.Attou
bastian.zamorano
Mews Employee
bastian.zamoranoMews Employee
published in Mews updates
NEW FEATURE: Multicurrency by Mews Payments

Hi Mews crew,  We’re excited to introduce you to Multicurrency by Mews Payments – a brand-new feature dedicated to driving revenue into your property. Let’s take a look at how this could be a game changer for your business.  🔎 What is Multicurrency? Cross-border transactions can be confusing and stressful for international guests. They’re often presented with one price at purchase but then incur hidden bank fees further down the line. Multicurrency has been built to solve that. International guests are given the option to make payments, both online and in-person, in their home currency – with fees being presented transparently. Plus, your property boosts revenue by retaining a portion of markup fees that are usually kept by the banks. So, you can elevate your guests’ experience and, at the same time, create a revenue stream for your business. That’s a win-win. If you’d like to learn more, we’d encourage you to check out this webinar we recently hosted where we share:  How Multicurrenc

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Linus.Bihn
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
Monthly Releases Overview: March 2025

Hello Mews community!Check out our latest updates from March below! 🌼 🚀 New Features New group invoicing layout: Review bills with confidence. No more struggling to review complex group invoices. The new group invoicing layout simplifies billing for group reservations, making it easier for your customers to check charges and stay within agreed spending limits. Previously, guest charges were scattered across pages, making it hard to verify details. Now, every charge is neatly grouped by guest for quick and accurate review.  🔁 Improvements Automatically create and assign bills in Mews Operations. The new billing automation solution for Mews Operations is here! Billing automation enables you to configure rules to automatically create bills and assign them to specific owners according to the schedule and conditions you specify. Note: ‘Billing automation’ replaces the functionality previously referred to as ‘Routing rules’ in Mews Operations. Take a payment for multiple invoices with dif

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jessica.becker
Mews Employee
gonzalo.cabre
Mews Employee
gonzalo.cabreMews Employee
published in Mews updates
TIP OF THE WEEK: Grouping by Customer Classification on Reservation ReportNews

Dear Mews Community,👋 We've noticed some inquiries about efficiently identifying which VIP customers your property will welcome in the upcoming days/weeks. 🤔 It's worth mentioning that this tip isn't limited to VIP classification but also extends to returning guests, blacklisted guests, and more.To set up classifications, navigate to the Internals tab in the customer profile and select the appropriate classification, as shown in the image below:To view your arrivals grouped by classification:Navigate to the Reservation Report. Select the group by “Customer Classification" option. Hit "View Report" and check all reservations in your selected period grouped by classification.And here's the exciting news – our outstanding product team is working on something awesome to make this process even easier. How cool is that? 🚀 Stay tuned for updates on that!Read more on classification in this help article 👈Keep those questions and good vibes coming, and we'll keep the tips flowing. 

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mauritsbots
Senior Guru
corey.johnston
Mews Employee
corey.johnstonMews Employee
published in Mews updates
📢 New: City Ledger – Simplify Accounts Receivable & Stay on Top of Unpaid Invoices

Hi Mews Community!Managing unpaid invoices can be a major financial challenge, with up to 60% of invoices often overdue, leading to cash flow constraints and increased operational costs. That’s why we’re introducing the City Ledger module in Mews Operations—giving you a clear, structured way to track and manage outstanding payments. 💡 What is the City Ledger?  The City Ledger provides a dedicated space in your Mews dashboard to track payments against unpaid invoices, no matter when they were issued during the guest journey. With a structured overview of outstanding balances, invoice statuses, and aging, you can stay on top of overdue payments and streamline your accounts receivable process.  🔍 What’s New? 📊 Clear Visibility of Unpaid Invoices  Grouped by Owner – Instantly view total outstanding balances per payer, whether it’s a company or an individual guest.  Detailed View – See aging balances and overdue statuses for each invoice, helping you prioritize follow-ups.  ⚡ Effortless

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R
mark.legge
Mews Employee
mark.leggeMews Employee
published in Mews updates
Mews Spaces: Unlock value with coworking spaces

Hey everyone 👋 Have you got an unused space in your hotel that’s just gathering dust? An empty server room after moving to Mews, perhaps 👀 Well, as remote work becomes more popular, demand for flexible workspaces is rising. By transforming that old server room into a coworking space* and offering it through Mews Spaces, you could bring in more revenue and attract a wider range of guests to your hotel.   Why coworking spaces just make sense for hotels  Hotels are already set up to receive guests en masse.  Workspaces can attract a wider range of guests, as well as local remote workers.  They bring a new, steady income stream, even out of season.   Ok... but how to go about adding a coworking space to your hotel?  Is there demand? Talk to local businesses and guests to figure out if a coworking space will add value. If the answer’s no, then a coworking space probably isn’t for you.   Is there space? Look for a spot that’s accessible and welcoming but won’t get in the way of your ove

810
mark.legge
Mews Employee
rui.oliveira
Mews Employee
rui.oliveiraMews Employee
published in Mews updates
Enhance account security with Trusted Device List Management

With cybercrime rising, there’s an uncomfortable truth we all need to acknowledge: passwords alone aren’t enough to keep our accounts safe. That’s why we’re adding another layer of protection with Trusted Device Authorization in Mews Operations.  It lets you control which devices can access your account, keeping unauthorized users out – even if they manage to get your password. Ready to add some serious muscle to your system security? 💪 Here’s what you need to know. What is Trusted Device Authorization Management? Trusted Device Authorization ensures that only approved devices can access your system. It offers an extra layer of security that prevents unauthorized users logging in, even if they somehow acquire valid login details (through phishing, for example). The latest enhancement enables property admins and users to view and manage a list of approved devices in one place. Whether you need to remove an old device or review active logins, you have complete visibility and control.  W

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rui.oliveira
Mews Employee
corentin.josse
Mews Employee
corentin.josseMews Employee
published in Mews updates
Mews is now integrated with Mirai! 🎉

Hi everyone, I’m excited to announce that Mews is now integrated with Mirai! With +4,000 customers, Mirai goes beyond a booking engine, offering also website and metasearch solutions as well.This connection ensures that rates, availability and reservations are always up to date, minimizing manual workload and preventing overbookings.Mirai seamlessly integrates with Mews, enabling real-time data synchronization between the two systems.Thanks to this integration you will get:Increased Efficiency: automates the transfer of crucial data between Mirai and Mews, eliminating manual entry and reducing human errors. Optimized Revenue: dynamic rate updates and restriction management help maximize revenue opportunities. Real-Time Accuracy: prevents overbookings and ensures all sales channels display the latest availability and pricing. Seamless Guest Experience: ensures that direct bookings are processed smoothly, reducing operational friction. Scalability & Flexibility: hotels can easily man

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corentin.josse
Mews Employee
rui.oliveira
Mews Employee
rui.oliveiraMews Employee
published in Mews updates
Email or Authenticator Apps? Selecting the Safest Way to Use 2FA for Your Property

Learn why email is the safest way to use 2FA  Phishing attempts targeted at the hospitality industry are becoming increasingly sophisticated, so staying secure requires extra measures.  Falling victim to a phishing attempt and granting unauthorized access to malicious entities can result in significant financial harm to both your guests and your hotel. It’s easy to make a mistake, especially with how creative these campaigns are.  Prevent unauthorized access to sensitive information  One effective way to protect your business is by implementing Two-Factor Authentication (2FA). This security measure requires users to verify their identity through a secondary method, adding an extra layer of protection to your accounts.  Why choose email for 2FA?  While both email and authenticator apps are safe ways of using 2FA, using email for authentication is our recommended method. Here are the benefits of using email:  Increased security: using a link sent to the email keeps users on legitimate do

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Georg Gaag
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
Monthly Releases Overview: February 2025

Hello Mews community!Check out our latest updates from February below ✨ 🚀 New Features  Give your guests the power to choose their room in Mews Kiosk! Want to deliver a more personalised check in experience for your guests? With space selection in Mews Kiosk, guests can choose their ideal room based on their preferred space features, increasing guest satisfaction and freeing up your team’s time. 🔁 Improvements Find and manage rates easily with rate group filters. Finding the right rates just got easier! We’ve improved visibility and linking for rates in Rate groups, making it easier to find, filter, and navigate directly to the rates and policies you need. Improved Mews S2 Terminal flexibility – More freedom, same simplicity! Ever wished your Mews S2 terminal could handle payments from other POS devices? Now it can! We’ve enabled additional functionality on Mews S2 terminals, giving you the freedom to initiate payments from your other POS devices. Whether your staff are taking orders

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jessica.becker
Mews Employee
bastian.zamorano
Mews Employee
bastian.zamoranoMews Employee
published in Mews updates
Multicurrency Webinar: Enhance Revenue and Global Guest Experience

Do you want to boost revenue with international guests? Would you like to attract global travelers?  If the answer to either question is yes, then you should sign up for our exclusive webinar on Multicurrency by Mews Payments. Sign up now Why Multicurrency matters Multicurrency is a new feature that turns every transaction with international guests into a revenue-boosting opportunity – while also enhancing your guests’ payment experiences at the same time.  It’s a win for both properties and customers.  Take a first look As ever, we want Mews Community members to get the lowdown first. That’s why we’re inviting you to join our fintech experts for a deep dive into how Multicurrency can transform your business.  We’ll be sharing:  An in-depth interview with a hotelier who has recently used the feature, focusing on how it positively impacted both his business and guests   Key insights from the early access program  A live demo with the product team showcasing how easy Multicurrency is t

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bastian.zamorano
Mews Employee
rui.oliveira
Mews Employee
rui.oliveiraMews Employee
published in Mews updates
Unlock Precision with Mews' New Granular Permissions Framework 🛡️

Hey Mews Community!We're beyond excited to bring you something truly transformative—our brand-new Granular Permissions Framework. It's all about making your life easier and securing your world at the same time! 🌟 Ever felt like this? 🤔 Have you ever needed to do something in your work, only to find out your role doesn't allow you? Or the other way around - Have you realised that is not secure when everyone has access to all the sensitive data from your property? You're not alone! Many of our users have shared your frustrations, from handling sensitive data to managing multiple apps across different locations. It’s a widespread issue, and we've listened. So, we're creating... Our new permissions framework marks the end to those access pains with precision like never before. You’ll get a tailor-fit experience, ensuring access that’s perfectly aligned with your roles and needs. Our Journey Begins with You! This progress is something we share as the entire Mews family—including you! Toge

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rui.oliveira
Mews Employee
rui.oliveira
Mews Employee
rui.oliveiraMews Employee
published in Mews updates
Strengthen data security with permissions and admin access controls

Guest data is gold. And like gold, it’s a target for thieves. That’s why we’re committed to providing smart tools that help you protect guest data while maintaining smooth day-to-day operations. One critical setting that every property admin and manager should be aware of is the ‘View customer data’ permission. This simple yet powerful control ensures only authorized staff can access sensitive guest details.  What does the ‘View customer data’ permission do?  Think of this setting as your property’s data gatekeeper. When turned off, users can still access the Reservation Report, but guest details (such as names and contact information) are automatically blurred out. No peeking, no prying, no unnecessary exposure. This means unauthorized users can’t extract or misuse guest data, strengthening your property’s security against potential threats.  Why is this important?  Restricting access to customer data is a simple yet highly effective way to: ✅ Protect guest privacy and security – Not

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mauritsbots
Senior Guru
rea.stambuk
Mews Employee
rea.stambukMews Employee
published in Mews updates
Mews POS is finalist in HotelTechAwards 2025 🏆

When HotelTechReport announced their 2025 Awards, we were thrilled that Mews POS was named as a finalist in the Hotel Restaurant POS System category🎉  This is the first year that Mews POS has been eligible for the awards, so to secure such a great result is super exciting. It’s testament to the hard work our team has done to bring greater functionality, plus more characteristic Mews innovation, to the platform.  What makes Mews POS an industry-leading solution?  Digital ordering to remove friction and free staff to focus on service  Embedded payments to manage all payments effortlessly in one platform  Digital tipping makes rewarding staff easier and more transparent  Ingredient-level inventory to track, plan and stock with confidence  Real-time reporting to analyze performance, even across locations  One device to take orders and payments for efficient operations    More than 1,000 hotels are now using Mews POS to streamline their F&B operations and elevate their dining expe

680
rea.stambuk
Mews Employee
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Mews updates
Maximize revenue, minimize effort: The power of automated revenue management

Still manually adjusting prices and analyzing mountains of market data in spreadsheets? Why not let technology do the heavy lifting? It’s time to embrace the future of revenue management.  Meet Atomize, a Mews company and industry-leading Revenue Management System (RMS) that optimizes your pricing strategy in real time, ensuring you maximize revenue while saving valuable time.  👉 Register your interest here and your CSM (Customer Success Manager) will be in touch.  Why automate revenue management?  An RMS like Atomize ensures you never miss a revenue opportunity by dynamically adjusting rates based on market demand. Here’s how it benefits your property:  Increase revenue: Customers see an uplift of up to 37% in ADR and 35% in RevPAR.  Save time: Automating manual pricing updates cuts up to 30 hours of manual work per month.  Stay competitive: Real-time market analysis helps you outperform your competition.  Enhance guest experience: Free up staff time for guest interactions instead

1120
ellen.hartelius
Mews Employee
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
Monthly Releases Overview: January 2025

Hello Mews community!We're excited to bring you an overview of the latest updates from January. Here’s what’s new: New Features Transform check ins and key management with MIWA!We are excited to announce that Mews now integrates with MIWA. The MIWA integration allows you to encode room keys directly from Mews Operations and Mews Kiosk. This avoids the need to switch between Mews and MIWA during check in for a more efficient process. Guest extended their stay? Great news! Now automatically create a new reservation in Mews Operations. You can now automatically create a new reservation when a customer extends their stay, preserving the original reservation’s details in Mews Operations. Meet the new way to create reservations, directly from the Timeline. Get ready for a game-changing feature! You can now create reservations directly from the Timeline in Mews Operations. Check availability and book faster—both in one convenient view! More account security with the new Trusted devices list.

450
jessica.becker
Mews Employee
Community-widget-Referral-Program

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