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Mews updates

All the latest Mews updates and what's hot

  • 262 Topics
  • 366 Replies
262 Topics
CoreyJohnston
Mews Employee
CoreyJohnstonMews Employee
published in Mews updates
You can now create reservations from the Timeline 🎉

Hey, Mews Community! We’re thrilled to announce the launch of Creating Reservations from the Timeline, a feature that’s been highly requested and much anticipated by the Mews community. 🚀 From now on, streamlining your booking workflows has never been easier, faster, or more intuitive.   Why this matters to you  We know the importance of staff efficiency at the front of house, and we’re excited this new feature eliminates unnecessary steps and puts everything you need directly at your fingertips. Whether you’re checking availability or securing a new reservation, it’s all possible – right from the Timeline.   For hotel staff, simplify your daily workflow with faster reservation creation directly from the Timeline. For managers, reap the benefits of boosted team productivity with a tool that minimizes inefficiencies and reduce clicks. Happier teams means happier guests!   How it works  With this feature, you can now:  Create reservations directly from the Timeline: No need to switch sc

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Rui Oliveira
Mews Employee
Rui OliveiraMews Employee
published in Mews updates
Strengthen data security with permissions and admin access controls

Guest data is gold. And like gold, it’s a target for thieves. That’s why we’re committed to providing smart tools that help you protect guest data while maintaining smooth day-to-day operations. One critical setting that every property admin and manager should be aware of is the ‘View customer data’ permission. This simple yet powerful control ensures only authorized staff can access sensitive guest details.  What does the ‘View customer data’ permission do?  Think of this setting as your property’s data gatekeeper. When turned off, users can still access the Reservation Report, but guest details (such as names and contact information) are automatically blurred out. No peeking, no prying, no unnecessary exposure. This means unauthorized users can’t extract or misuse guest data, strengthening your property’s security against potential threats.  Why is this important?  Restricting access to customer data is a simple yet highly effective way to: ✅ Protect guest privacy and security – Not

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Rui Oliveira
Mews Employee
Rui OliveiraMews Employee
published in Mews updates
Unlock Precision with Mews' New Granular Permissions Framework 🛡️

Hey Mews Community!We're beyond excited to bring you something truly transformative—our brand-new Granular Permissions Framework. It's all about making your life easier and securing your world at the same time! 🌟 Ever felt like this? 🤔 Have you ever needed to do something in your work, only to find out your role doesn't allow you? Or the other way around - Have you realised that is not secure when everyone has access to all the sensitive data from your property? You're not alone! Many of our users have shared your frustrations, from handling sensitive data to managing multiple apps across different locations. It’s a widespread issue, and we've listened. So, we're creating... Our new permissions framework marks the end to those access pains with precision like never before. You’ll get a tailor-fit experience, ensuring access that’s perfectly aligned with your roles and needs. Our Journey Begins with You! This progress is something we share as the entire Mews family—including you! Toge

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Rui Oliveira
Mews Employee
CoreyJohnston
Mews Employee
CoreyJohnstonMews Employee
published in Mews updates
📢 New: City Ledger – Simplify Accounts Receivable & Stay on Top of Unpaid Invoices

Hi Mews Community!Managing unpaid invoices can be a major financial challenge, with up to 60% of invoices often overdue, leading to cash flow constraints and increased operational costs. That’s why we’re introducing the City Ledger module in Mews Operations—giving you a clear, structured way to track and manage outstanding payments. 💡 What is the City Ledger?  The City Ledger provides a dedicated space in your Mews dashboard to track payments against unpaid invoices, no matter when they were issued during the guest journey. With a structured overview of outstanding balances, invoice statuses, and aging, you can stay on top of overdue payments and streamline your accounts receivable process.  🔍 What’s New? 📊 Clear Visibility of Unpaid Invoices  Grouped by Owner – Instantly view total outstanding balances per payer, whether it’s a company or an individual guest.  Detailed View – See aging balances and overdue statuses for each invoice, helping you prioritize follow-ups.  ⚡ Effortless

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CoreyJohnston
Mews Employee
Ellen Hartelius
Mews Employee
Ellen HarteliusMews Employee
published in Mews updates
Maximize revenue, minimize effort: The power of automated revenue management

Still manually adjusting prices and analyzing mountains of market data in spreadsheets? Why not let technology do the heavy lifting? It’s time to embrace the future of revenue management.  Meet Atomize, a Mews company and industry-leading Revenue Management System (RMS) that optimizes your pricing strategy in real time, ensuring you maximize revenue while saving valuable time.  👉 Register your interest here and your CSM (Customer Success Manager) will be in touch.  Why automate revenue management?  An RMS like Atomize ensures you never miss a revenue opportunity by dynamically adjusting rates based on market demand. Here’s how it benefits your property:  Increase revenue: Customers see an uplift of up to 37% in ADR and 35% in RevPAR.  Save time: Automating manual pricing updates cuts up to 30 hours of manual work per month.  Stay competitive: Real-time market analysis helps you outperform your competition.  Enhance guest experience: Free up staff time for guest interactions instead

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Ellen Hartelius
Mews Employee
matteo.binda
Mews Employee
matteo.bindaMews Employee
published in Mews updates
New feature alert: join the Recurring Payments Early Bird Program

Hey there Mews Community 👋Do you need a way to take regular payments easily – perhaps for long-term extended stays, student rentals, gym memberships or subscriptions to in-house co-working spaces?  If the answer to any of those questions is yes, then you need to join our upcoming Recurring Payments Early Bird Program. Simply comment on this post to sign up. Recurring Payments is an exciting new feature that we are releasing in April. You will be able to automate regular subscription payments effortlessly, allowing your staff to focus on what truly matters – your guests. Just set it, forget it, and watch the revenue roll in. The feature is easy to use and fully embedded into Mews Payments, so you won’t have to worry about complicated setup processes. You’ll then be able to improve efficiency, predict future cash flow and lower costs as automation reduces staff time required to take payments. Guests can pay using SEPA Direct Debit or card payments.  Participants in the Recurring Payment

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matteo.binda
Mews Employee
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
Monthly Releases Overview: January 2025

Hello Mews community!We're excited to bring you an overview of the latest updates from January. Here’s what’s new: New Features Transform check ins and key management with MIWA!We are excited to announce that Mews now integrates with MIWA. The MIWA integration allows you to encode room keys directly from Mews Operations and Mews Kiosk. This avoids the need to switch between Mews and MIWA during check in for a more efficient process. Guest extended their stay? Great news! Now automatically create a new reservation in Mews Operations. You can now automatically create a new reservation when a customer extends their stay, preserving the original reservation’s details in Mews Operations. Meet the new way to create reservations, directly from the Timeline. Get ready for a game-changing feature! You can now create reservations directly from the Timeline in Mews Operations. Check availability and book faster—both in one convenient view! More account security with the new Trusted devices list.

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jessica.becker
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
Thanks for joining our 2025 Roadmap Webinar (and what to do if you missed it)

A big thank you to everyone who joined our recent webinar, Mews Roadmap: What’s new and what’s on the horizon. We hope you enjoyed getting an exclusive look at the exciting features and updates coming in 2025, all inspired by your valuable feedback as Mews customers.   Missed the live session? No problem.  If you follow this link, you’ll be able to watch the recording. If you can’t access the article, you’ll need to either login or create an account. 🫸But before you go, just a couple of things we want to cover off…. 👇 How did we do? We’d really appreciate your thoughts on how the webinar went. What did you think worked well? What didn’t work? What would you like to hear more about in the future? Fill in this quick survey to let us know. Your feedback will help make every webinar at Mews better than the last 🙏  Dive deeper If one webinar wasn’t enough to satisfy your thirst for Mews knowledge, more content is available. From upcoming releases and events to beta programs for future fe

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Sarah.Masterton-Brown
Mews Employee
Ellen Hartelius
Mews Employee
Ellen HarteliusMews Employee
published in Mews updates
Unlocking profit with Atomize: The future of revenue management

In case you hadn’t heard 📢 We recently added industry-leading revenue management system, Atomize, to our suite of solutions at Mews 🎉 Atomize, a Mews company, is a transformational revenue management system (RMS) that automates dynamic pricing to reduce manual workload and maximize profitability. Dynamic pricing, the practice of adjusting rates in real-time based on market conditions, has been around for a while. But Atomize kicks it up a gear. Well, several gears in fact. In this post, we’ll look at how Atomize outsmarts the competition to help you unlock profit, streamline operations and grow your market share. (Hint: it doesn’t involve price wars or hours staring at spreadsheets 🙌). Let’s get into it.  Maximize profit: Boost ADR up to 37% while increasing occupancy  Atomize analyzes vast amounts of data in real time, continuously monitoring market signals to optimize your prices for maximum revenue. Crunching more numbers than a busy bingo hall, it analyzes booking pace, pick-up,

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Ellen Hartelius
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
Mews Roadmap: What’s new and what’s on the horizon

Curious about what’s next for Mews? We’re pulling back the curtain to give you an exclusive look at the features coming in 2025, all crafted with your feedback in mind.   In this special session, our product team will walk you through upcoming releases, showcase demos of features currently in development and share a sneak peek of our longer-term roadmap. You’ll also get a recap of what’s been recently launched, ensuring you’re up to date on all the latest enhancements.   This webinar is designed just for our customers, and we’ve made it easy for you to join live – no matter where you are. We’re offering the webinar at three convenient times across different time zones:  Wednesday, February 5th at 2 PM CET Wednesday, February 5th at 11 AM EST (5 PM CET) Wednesday, February 5th at 7 PM AEDT (9 AM CET) The session will conclude with a live Q&A, giving you a chance to ask questions and share your thoughts on where Mews should go next. What we’ll cover:  A summary of the latest Mews

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James.taylor
Mews Employee
Rui Oliveira
Mews Employee
Rui OliveiraMews Employee
published in Mews updates
Take security to the next level

Protect Your Mews Account with Trusted Device Authorization Data breaches are a growing concern – especially in data-powered industries like hospitality. With unauthorized access posing risks of operational disruptions, implementing proactive security measures is more important than ever. Protecting your login credentials is vital to keeping your operations secure at all times. To help you stay safe, we're introducing Trusted Device Authorization – a straightforward yet powerful solution designed to enhance login security for your property.  What is Trusted Device Authorization? Trusted Device Authorization adds an extra layer of protection to your Mews account. Here’s how it works:  When logging in from a new device, browser, or location, you'll receive an email to confirm and authorize the login.  Once confirmed, the device is added to a "Trusted Devices List," ensuring secure, streamlined access for the future.   Is it mandatory?  Trusted Device Authorization is an opt-in feature,

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Pierrick
jen.harris
Mews Employee
jen.harrisMews Employee
published in Mews updates
Make it easier (and quicker) for guests to pay invoices ✨News

Hi Mews Community, So, you’ve issued an invoice and now you’re waiting for it to be paid. And waiting. Still waiting... When it’s settled, your work isn’t done; you still need to do some manual work to reconcile the payment. Sound familiar? To help hoteliers with this challenge, we’re excited to announce a new feature: payment request by invoice 🎉 By enabling guests to pay directly from an invoice, you’ll not only offer a frictionless experience, but you’ll also make life easier for your team with less time spent chasing outstanding payments and easier payment reconciliation. Keep reading to learn more and how to start using this new feature when it goes live on October 29 🚀  What’s new? This update adds a payment request link to invoices issued in Mews. When the guest clicks on the payment link, they’re taken to a secure page to complete their payment. The link can be configured according to your needs (or disabled if you prefer), giving you complete control.  Customize your payment

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jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
MEWS 2024 Community Recap

Dear Mews Community,what a year 2024 has been for Mews and the Community! ✨ We are thankful for the amazing journey, filled with inspiring conversations and constant support from you. Let’s make 2025 just as memorable! We want to spotlight our exceptional members who have made a real difference in 2024🌟:​@jones.eth ⭐️ ​@j.spiess ⭐️ ​@smehia ⭐️ ​@Leif Penning ⭐️ ​@Linus.Bihn What makes them great? Sharing their thoughts and ideas on ways that Mews can make a bigger impact in the industry, and their help when others ask questions. We have a wealth of knowledge among us and it’s a privilege to have you there to share yours. Thank you.  Here are some Community highlights from last year 🚀: AcquisitionsWelcome to the Community, Frontdesk Anywhere, HS3 Hotelsoftware, Quotelo, and Atomize!  New Groupslaunched our North American Alliance group, Hotello and HS3 groups in community as spaces where we can support each other with specific needs our DACH group goes from strength to strength now wi

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jessica.becker
Mews Employee
ettore.zotarelli
Mews Employee
ettore.zotarelliMews Employee
published in Mews updates
🤖 Smart Tips: Effortless insights to help get to know your guests better

Hi everyone, new feature alert 🚀 Introducing Smart Tips, the AI-powered tool here to empower you and your teams to deliver exceptional service every time. With Smart Tips, you’ll find everything you need to know about your guest in an easy-to-read summary in their guest profile. So, no more having to sift through multiple pages to find their dietary requirements or room preferences. With your guest’s reservation history, housekeeping notes and favorite amenities at your fingertips, you’ll be able to anticipate their needs based on their past behavior.  Creating a truly personalized guest experience has never been simpler.   Why your guests will love it  For guests, Smart Tips makes sure they enjoy a tailored experience every time they stay, without having to repeat themselves.  So, once a guest mentions they prefer softer pillows and a room on a lower floor, they’ll never have to repeat themself. At just a glance, everyone from the front desk to housekeeping can anticipate their needs

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Femke
MarketaOupi
Mews Employee
MarketaOupiMews Employee
published in Mews updates
Hospitality Hot Topics: Transform Guest Experiences with PMS-CRM IntegrationNews

Hello Mews Community! 👋Ever imagined a hotel experience where every guest feels truly known and their preferences are anticipated from the moment they book? That’s the magic of connecting your property management system (PMS) with your customer relationship management (CRM). By uniting these systems, hotels can create seamless, personalized guest experiences and improve operational efficiency.Here’s a sneak peek at the benefits of a PMS-CRM integration:1. Personalized Guest Experiences Imagine welcoming a guest with their favorite room ready, a minibar tailored to their preferences, and an invite to try your chef’s latest dish. Integration helps you go beyond the basics to deliver unique, memorable stays.2. Prioritize What Matters Access to combined data means your team can focus on the guests and accounts that drive your business forward, making prioritization effortless and effective.3. Loyalty Rewards Your most loyal guests are invaluable. Using insights from integrated systems, yo

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LadyBluem
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
Monthly Releases Overview: December 2024

Hello Mews community!We're excited to bring you an overview of the latest updates from December. Here’s what’s new: New Features Keep your guest profile data accurate with the new Match and merge function! Manually searching for and merging matching guest profiles used to be time-consuming and error-prone. Now, with this new Match and merge feature, Mews automatically identifies and suggests matching guest profiles, making profile management faster and more accurate. Meet your new way to modify invoices: Address positioning is here! Say goodbye to extra steps when preparing invoices. Now, you can print your invoice and pop it straight into a windowed envelope without additional formatting. With the new Invoice Address Positioning feature, you have the power to decide where the invoice address appears. Smart Tips: Your AI-powered guide to personalized guest service. Picture this, you know your guest’s favorite amenities or special requests before they even step through the door. With S

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jessica.becker
Mews Employee
Mark Legge
Mews Employee
Mark LeggeMews Employee
published in Mews updates
Beyond bedrooms: Introducing the Hourly Booking Engine⌛

Hi, Mews crew👋 We have something very exciting to share: the launch of our Hourly Booking Engine! This enhancement to the Mews platform empowers you to monetize your hotel’s spaces and services in the most innovative ways. Want to find out how it works and how it can help you drive revenue? Let’s jump in.  What’s new? The Hourly Booking Engine enables the hourly services you offer to be booked directly, i.e. as the primary service and without being attached to a reservation. That’s right: now, you can make it easy for all guests at your property – whether they’re staying overnight or not – to book any hourly services you have available 🎉  You probably don’t need us to tell you that this is truly transformational. Every space and service in your property can now be optimized at every hour of the day to enhance your offering and generate revenue. Imagine the possibilities. We’ll get to that, but first let’s look at how it works.  How it works Mews Booking Engines are known for their hi

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Mark Legge
Mews Employee
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
Unlocking Profitability with Dynamic Pricing: Powered by Atomize

Dynamic pricing is revolutionizing the way hotels manage rates and maximize revenue. By adjusting room prices in real-time based on demand, competition, and other factors, you can ensure you’re always optimizing your pricing strategy.Atomize makes it easier than ever to tap into the full potential of this strategy!Check out the Mews x Atomize podcast exclusive, as they dive deep into pricing strategies and explore how to deliver the magical guest experience of exceeding expectations. You can find the link further down👇Here’s how dynamic pricing can benefit your hotel: 💸 Maximize Revenue: Adjust prices based on real-time market conditions, ensuring you’re always charging the right price at the right time. 💪 Stay Competitive: Monitor competitor rates and adjust your prices accordingly to stay competitive without undervaluing your rooms. 🌤️ Improve Forecasting: With advanced analytics, dynamic pricing helps predict demand fluctuations, enabling smarter decisions and improved occup

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jessica.becker
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
Introducing the latest addition to the Mews family: Quotelo

Hey, Mews crew 👋 We’re very excited to announce our first acquisition in France: innovative event management solution Quotelo 🎉  Why Quotelo? Quotelo was founded in 2021 and offers a seamless event hospitality solution. Their tools streamline the entire process including quotation, booking and event management, helping independent hotels, resorts and major hotel brands increase their revenue for groups and MICE (Meetings, Incentives, Conferences and Exhibitions). Enhanced event services on the horizon Quotelo provides a new generation of customer-centric event management that makes it easier than ever to deliver exceptional event experiences to your guests, from initial booking through the flawless execution of the event itself. Its main capabilities include:  Intuitive and streamlined booking engine dedicated to MICE and groups  Digitalized and automated quotations  Orchestrating bookings from hours to months  Room and event space planning visible to all staff members  Digit

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floriant
Olivia.Dingreville
Mews Employee
Olivia.DingrevilleMews Employee
published in Mews updates
Learn & Share #04: Get ready for the launch of the new Guest Portal – our 10 best tips

Hello everyone,  I’m Olivia, from the Product team at Mews. As we approach the launch of our new Guest Portal, I wanted to share some tips and best practices to help you review your current set-up and ensure you‘re ready to provide the best digital journey for your guests. By refining your set-up, you will save time for your staff and unlock extra revenue opportunities.  Set up a seamless self-service experience for guests  #1 Add an engaging cover image   Make the Guest Portal your own by adding a beautiful ‘Sign-in image’. This will create a welcoming first impression for your guests.   #2 Customize the check-in form   Define which information you want to collect. Fields can be set as mandatory, optional, or hidden, allowing you to tailor the experience to your needs.   #3 Ensure Terms & Conditions and Privacy Policies are set-up   These documents are mandatory for guests to be able to sign their registration card digitally.    #4 Upload clear house rules and instructions   This

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Olivia.Dingreville
Mews Employee
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
Explore long-term booking strategies with Expedia

Maximize your booking potential with Expedia GroupTM by adding rates and availability at least a year in advance.  In a recent survey, 25% of Expedia Group travelers reported that they are comfortable booking travel more than a year in advance.* To better meet the changing expectations of guests today, you’ll want to adapt your distribution strategy on Expedia Group websites to offer as much availability as possible.  As you finalize your distribution and inventory plans for the year, now is a great time to incorporate long-term booking strategies. Adding rates and availability on Expedia Group websites a year or more in advance can help you attract guests who are looking to book early. And those early bookings can make a big impact on your business! Janet Chen, General Manager at Beiman WOW Poshtel consulted with her Expedia Group market manager to find new strategies to fill beds in a competitive market. To maximize booking potential, Janet’s market manager recommended a long-term bo

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Sarah.Masterton-Brown
Mews Employee
Rui Oliveira
Mews Employee
Rui OliveiraMews Employee
published in Mews updates
Email or Authenticator Apps? Selecting the Safest Way to Use 2FA for Your Property

Learn why email is the safest way to use 2FA  Phishing attempts targeted at the hospitality industry are becoming increasingly sophisticated, so staying secure requires extra measures.  Falling victim to a phishing attempt and granting unauthorized access to malicious entities can result in significant financial harm to both your guests and your hotel. It’s easy to make a mistake, especially with how creative these campaigns are.  Prevent unauthorized access to sensitive information  One effective way to protect your business is by implementing Two-Factor Authentication (2FA). This security measure requires users to verify their identity through a secondary method, adding an extra layer of protection to your accounts.  Why choose email for 2FA?  While both email and authenticator apps are safe ways of using 2FA, using email for authentication is our recommended method. Here are the benefits of using email:  Increased security: using a link sent to the email keeps users on legitimate do

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Rui Oliveira
Mews Employee
jen.harris
Mews Employee
jen.harrisMews Employee
published in Mews updates
Streamlined rate and policy management in Mews Multi-Property

Hello Mews Community, If you want a car, plane or bike to go fast and perform well, it needs to be streamlined. The same goes for hotel operations. That’s why we’re excited to announce a new feature in Mews Multi-Property to help hotel groups and chains streamline your operations even more: central rate and policy management. 🎉 If you're the one who has the arduous task of configuring rate groups and policies across hotels, you probably share our excitement. For those of you who aren't as familiar with the standard process, you'll have to trust us – it kicks operational efficiency up a gear. Let’s dive into what this new feature means for your multi-property management.  What's new? Until now, the policies attached to rate groups were fixed and to apply a different policy required duplicating settings. While it worked, it was cumbersome and resulted in multiple rate groups that were difficult to manage – not exactly streamlined. Through this update, we’ve made rate groups and policies

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jones.eth
Senior Guru
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
Monthly releases overview: November 2024

Here’s a roundup of what’s been delivered this month, November 2024:NEW FEATURE: Introducing the Mews for Salesforce integration: Your guest data, now in Salesforce. - Ever wished you could bring the full picture of your guest data right into Salesforce? Now you can! With Mews for Salesforce, enjoy a direct connection that syncs guest and spending data between Mews and Salesforce, helping you save on custom development costs and keep data fresh without extra effort. Empower your property network with Token Passport! - Tired of extra steps when processing guest payments? Streamline your payment process with our new Token Passport feature! Faster follow-ups with on-demand invoice reminders. - Tired of the extra steps for reminding customers about unpaid invoices? Now, you can send invoice reminders directly from Mews – no external emails needed!  Introducing flexible cancellation and payment policies: Granular control for maximum revenue. - Imagine having the ability to customize cancell

650
Sarah.Masterton-Brown
Mews Employee
coudert.mathias
Mews Employee
coudert.mathiasMews Employee
published in Mews updates
CLOSED: Match & Merge: A new step toward more accurate and comprehensive Guest ProfilesNews

Thank you all for your interest and contributions to this beta program.This beta is now closed and we are finalising the last technical ticket and will be releasing to all Mews users early December. Hi everyone,I’m Mathias from the Guest Experience team. Today I’m excited to introduce our brand-new feature, Match & Merge. But before diving into the details, let me give you some context about why we built this and where we’re heading from here. Comprehensive guest profiles are invaluable for hospitality. A detailed, accurate profile gives you insight into who your guests truly are. This helps hoteliers to anticipate guest preferences, allowing for personalised experiences that exceed expectations. Our vision is to empower you to truly understand your guests: their past spending habits, their preferred amenities, and even tiny details like how they take their coffee. Imagine knowing that every time I visit your property, I’ll ask for oat milk with my coffee. That’s where we’re headed

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