Mews updates

Our biggest summer release yet has landed and we're excited to share everything we've been building with you. This one's for everyone. Here's what's new for your team: Front Desk | Guest messaging will soon be live inside Mews, plus we've packed in a load of billing upgrades to make life easier for your front desk staff. Revenue Manager | Mews RMS, powered by Atomize, is here to bring strategy, pricing and performance into one place. Alongside that, you'll find allowances, granular rate management and unique tax configurations per rate. General Manager | Mews Business Intelligence is here to help your whole team make better decisions with ready-made dashboards and AI-generated summaries.  Finance team | Accounts Receivable automates your invoice-to-cash cycle, and e-invoicing compliance is now handled automatically for Belgium, Denmark and Poland. There's also VAT breakdown, recurring payments, card data retention controls and Canadian OTA tax remittance. Housekeeping | Flexkeeping is

If you missed the new kiosk live webinar on 2nd November, don’t worry, you can watch the recording here where our Product Manager, @James.taylor  covers:What’s happened since the release? (3m 50sec) the new feature in a live demo (5m 50sec) How kiosk delivers on time-saving efficiencies for your guests, with supporting statistics (20m 00sec) Q&A where our PM @James.taylor  answered +30 questions around the new feature (31m 30sec)Read further below for FAQ’s that we weren’t able to get to as we ran out of time. How accurate would the ID scanner reservation search be? Does it scan just the last name?Using the find by ID option to find a reservation uses both the first and last names extracted from the ID to match against a reservation. Is it possible to use 1 kiosk to check-in at multiple different properties? For locations that have off-site front-office?Kiosk is configured to a single bookable service within one Mews property, as configured in Mews. It is not possible to configure

We’re asking for your take on the Mews Referral Program The Mews Referral Program rewards you for recommending Mews to fellow hoteliers.  Earn $/€/£1,000 when your referral books a qualified demo, and another $/€/£1,000 when they go live. No cap on referrals. The property you refer gets their first month free.We want to hear from you – whether you have referred someone, signed up but not yet referred, or simply know the program exists. Every perspective helps.A few minutes of your time helps us understand what's working and where things could be clearer. Your response counts regardless of how much (or how little) you have used the program so far.Share your thoughts here 👈 It takes about 3-5 minutes.Your opinion matters to us – thank you for taking the time.Thank you

At Unfold 2026, we announced five major new capabilities – and together, they change what it means to run a hotel on Mews.This isn't a product update. It's the moment Mews becomes hospitality's first unified operating system. Watch the full product innovation session below to see it in action.  Excited? Want to know more? Book a demo with us What's new Mews RMS runs 150 million pricing calculations a day, executing dynamic rate changes against live demand without anyone touching a thing. That's a 13.7% boost in total revenue per square meter, compared to hotels with no RMS.Mews Channel Manager, powered by SiteMinder, connects your property to 400+ OTAs through one contract, one bill and one support line. Distribution, finally inside the platform.Guest Messaging brings WhatsApp, SMS, OTA messages and email into a single inbox – with full context on the reservation, the guest and the room. It can handle conversations autonomously and action tasks without leaving Mews.Automations turn gue

This is one of my favorite Matt Talks from our own Inner Circle member, Maurits Bots from WestCord Hotels.Matt caught up with him about automating operations — can you afford the time not to listen?👉 Watch this episode here 🎬  Why you should listen:the real “push and pull” of automation — where it adds value vs where human touch still matters most how to strike the right balance between efficiency and guest experience (without over-automating) practical examples of freeing up team time by automating repetitive operational tasks why automation isn’t just about cost-saving, but enabling staff to focus on higher-impact, guest-facing momentsIf you’re navigating how far to take automation in your own operation, this one hits that sweet spot between strategy and reality.What’s your current stance — are you leaning more into automation, or protecting human touchpoints?Thank you ​@mauritsbots  for your insights 💪Could there be a surprise lurking here?...🥚There’s a lot more episodes of Matt

For years, hospitality performance was measured using the same familiar benchmarks. But in 2026, those numbers no longer tell the full story. Daily operations are increasingly supported by automation. Revenue now comes from far more than rooms. And every guest interaction creates data that, when used well, can power better decisions and better experiences. Our latest guide, Metrics That Matter, explores the newest signals shaping modern hospitality. It also shows you how to measure them, helping your hotel run more efficiently, unlock more revenue, and make confident, data-led decisions. Inside, you’ll find a high-performance playbook that covers what your team should be tracking to start driving real results today: ⚙️ Efficiency across operations: From time spent on reporting to check-in speed, guest messaging and room turnaround, learn which efficiency metrics uncover friction, save time and keep guests coming back. 💵 Revenue beyond rooms: Look past average daily rate and occupancy

Hi Community,We’ve published an important advisory outlining how recent phishing campaigns targeting hospitality providers are evolving, along with clear steps you can take to protect your property, team, and guests.The update covers: How attacker tactics have changed What risks to watch for Recommended security measures (including stronger authentication options) Practical actions you can take today For security reasons, detailed threat information and mitigation guidance are shared exclusively with authenticated customers to help limit misuse by malicious actors.👉 Please log in to the Community to read the full update and recommended actions here. 

Hi everyone, We have news. Very. Exciting. News. Single Sign-On (SSO) is now free for all properties 🎉 Peace of mind when it comes to security is priceless. Now, with Mews that’s literally true – because we’ve decided to make our premium security feature free to all Mews customers. Phishing remains a real threat in hospitality and logins are often the easiest way in. SSO helps protect your team and guest data by reducing the risk of password-based attacks. Below, we’ll cover what it is and how to switch it on. What SSO does SSO lets your team sign in to Mews using your company login, so you don’t need separate Mews passwords. But it also offers your team a more frictionless sign-in experience.  One login: Access Mews through your existing company login.  Stronger protection: Reduce the risk of phishing and unauthorized access.  Faster, frictionless access: Staff log in and out easily across shifts and devices.  Simpler on/offboarding: New hires don’t need a Mews password and access

Hi Mews Community,In case you missed it, Mews hit a major milestone last week.Mews closes $300 million in funding to accelerate the AI-native future of hotels. The series D investment values the company at $2.5 billionFunding led by EQT Growth, with new investors Atomico and HarbourVest, and existing investors Kinnevik, Battery Ventures and Tiger Global This fundraise establishes Mews as the leading hospitality tech provider for hotels of all sizes, and will be used to expand our investment in AI and agent-driven systemsTo learn more about this historic raise, take a look at the press release and read Richard’s POV on what it means for the future of hotel tech.

Wir wollten euch über den Prozess zu der neuen MwSt Regelung informieren. Folgende Information wird auch per Mail an euere für Mews zuständige Kontaktperson verschickt.:Wir möchten dich darüber informieren, dass die deutschen Steuerbehörden die MwSt-Rate für Lebensmittelposten ab dem 1. Januar 2026 von 19% auf 7% senken werden. Diese Änderung betrifft alle Beherbergungsanbieter, die Speisen und Getränke verkaufen, einschließlich gebündelter Posten wie Frühstückspakete.    Für deine Unterkunft erforderliche Maßnahmen: Mews unterstützt derzeit keine Produkte, für die unterschiedliche MwSt-Raten abgebucht werden. Zum Beispiel ein Paket mit Frühstück, das sowohl Speisen mit 7 % MwSt. als auch Getränke mit 19 % MwSt. enthält. Die aktualisierte Gesetzgebung in Deutschland verlangt, dass du diese Raten einzeln aufführst.  Um die Regelkonformität mit der neuen MwSt zu gewährleisten, musst du Folgendes tun: alle Pakete mit Speisen und Getränken, die du derzeit anbietest, vollständig aufteilen,

Hi Mews Community,We’re excited to share that Mews has been named Best Property Management System at the 2026 HotelTechAwards. This is our third year in a row taking the top PMS spot, and it’s a milestone we’re proud to celebrate with the people who made it possible – you. The HotelTechAwards are the industry’s most trusted, data-driven awards, built on verified hotelier reviews and real product performance. Being recognized again at the very top is a powerful signal that modern hospitality is no longer the future. It’s the present. But of course, as a Mews user, you know that already. This year, Mews was also recognized across several other categories:  Best Hotel Restaurant POS System – Winner  Hotelier’s Choice Award  Best Places to Work in Hotel Tech   There was also strong recognition for Flexkeeping, a Mews company, which was named:  Runner Up for Housekeeping Software  Runner Up for Staff Collaboration Tools  Global Finalist for Best Hotel Operations Platform   Meanwhile, At

Hi Mews Community. 👋 Did you know that Mews POS has won Best Hotel Restaurant POS System at the 2026 HotelTechAwards? This recognition puts a spotlight on the strength and value of our point-of-sale solution and what it brings to food and beverage operations in hotels around the world. If you already use Mews POS and left a review on Hotel Tech Report, thank you. And another big thank you if you’ve ever given us direct feedback, shared your thoughts here, or have been involved in Beta testing. Without your feedback and openmindedness, Mews POS wouldn’t be anywhere near as powerful as it is today. Wondering what makes Mews POS so award winning? Here are some of the highlights. Guest-centric digital ordering Guests can scan a QR code and order from anywhere on property without downloading an app. That means more convenience for guests and more revenue opportunities for you. Embedded, streamlined payments With Mews Payments fully embedded, POS transactions flow through the same payment e

Hi Mewsers,   Our 2025 Winter Release is here and it’s all about setting you up to start 2026 year strong and keep it that way. Forget vague promises; we’ve released updates that turn classic resolutions into real results.Here’s how: Start fresh with your finances  Ledgers: Track every movement of money in real time, so finance, front office and operations always stay in sync.  Configurable business day: Set your business day to match how your property runs so late-night revenue lands where it should.  Payment link in invoice reminders: Send one email with multiple invoice reminders with a link to pay.  Immutable trial balances: A daily, tamper-proof snapshot of your property’s financials.  Finance reporting: Finance reports now separate OTA-remitted tax from hotel revenue for more accurate accounting for US properties.  Clear the clutter from your day  Granular billing automation: Handle complex billing setups without the manual cleanup. Create rules with built-in exceptions so ch

Hi Community,As we head towards the end of the year, Matt and Richard sat down to answer some frank questions from the team in this month’s Matt Talks – and it’s a properly candid one.I watched it over my morning coffee and it was great to hear their reflections on what they’re excited about in 2026, what very nearly derailed Mews, and a couple of customer moments that really stuck with them.Richard on what hospitality truly means to him:“I’m very passionate about everything hospitality represents. It’s about creating something together that’s bigger than the sum of its parts – where 1+1 genuinely equals 3. That idea of connection, care, and shared experience is right at the core of hospitality.”Matt on what’s just around the corner:“Then we start to connect the dots – this guest is spending money in our restaurants, it feeds into their total revenue profile in the PMS, and the revenue management system can optimise for TRevPAR instead of just RevPAR. That’s the thing we’ve been buildi

We’ve launched a new report exploring how intelligent agents will reshape hotel operations. Hospitality is entering a new stage of digital maturity, driven by agentic AI. According to our new report, Agentic AI for Hotels: The Mews Vision for AI in Hospitality, the shift from assistive to autonomous intelligence will redefine how hotels operate, learn, and deliver experiences in the decade ahead. About the report Agentic AI for Hotels: The Mews Vision for AI in Hospitality explores the real-world implications of autonomous intelligence for hotels and their technology partners. It covers the evolution of AI in hospitality, the role of the semantic layer, and a roadmap for adopting agentic AI safely and effectively.  What’s inside?Agentic AI is set to redefine the hotel experience for staff and guests. Are you ready for it? The state of AI in hospitality today Key data and insights into how hotel operators are already using AI, including its benefits and limitations. Explore why agentic

This week, we completed the global rollout of Live Chat, giving every Mews PMS customer real-time answers from Rory, our AI-powered Mews Digital Assistant, but also, whenever needed, direct access to a Mews Support expert. This represents another meaningful step toward our vision for Support: delivering unreasonable hospitality at scale, in every interaction.  As our Development teams continue to make Rory smarter, more context-aware, and better aligned to each customer’s unique configuration, we’re still giving hoteliers a clear, seamless path to help: Start with Rory for quick guidance, but also have an option to move instantly to the next available Mews expert for real-time troubleshooting, screensharing, and fast resolution, all in one place.  This is the support model we’re building at Mews: AI brainpower + human empathy.  Real-time help that moves at the speed of your hotel.  Designed for clarity, speed, and confidence.  Huge thanks to all of the teams across Mews who made this p

At Mews, we love hoteliers that lean into the latest tech. In order to stay on top of a fast changing market, it's absolutely crucial to keep reinventing the way we work as hoteliers. And what better way then taking a step outside of daily operations to allow yourself to be inspired.Being at the Back to School event hosted by Quality Lodgings at the Hotel School The Hague (location Amsterdam) was such an inspiring moment. As Sander Allegro, Chairman of Quality Lodgings took a group of around 40 hoteliers from 25 locations on an invigorating experience by sharing his future vision of hospitality.I felt privileged to meet with some of most game changing partners we have in the Benelux, like Runnr.ai and Becurious, as I've seen the difference they can make for hotels in terms of operational efficiency and bottom line.I've also shared some of my learnings from the hundreds of conversations I've had with hoteliers this year, around topics like: Increasing your daily spend per guest Driving 

Hey Mews Community, We have exciting news: Our latest roadmap session is now available to watch on demand 🎉 Whether you joined us live or want to catch up on what you missed, here’s your chance to see what’s ahead for Mews. During the webinar, we explored the newest product updates and shared a sneak peek of what’s on the horizon – all inspired by your ideas and feedback as Mews customers.  Watch the recording Missed it? Want to watch it back? No problem.  If you follow this link, you’ll be able to watch the recording. 💡If you can’t access the article, you’ll need to either login or create an account. But before you go, I just want to quickly cover a couple more points….👇 Stay in the loop Want to dive deeper into what’s coming? Check out our Linktree for upcoming releases, events, and opportunities to get early access through beta programs.  Tell us what you think 💭 Your feedback helps shape how we run these sessions. What worked well? Want us to dive deeper into a specific topic n

We’ve got big news. Mews has officially acquired DataChat, a specialist AI company known for building intelligent, conversational analytics platforms. This marks a major step forward in our mission to create fully agentic hospitality systems – where smart digital workers autonomously manage operations, optimize performance and streamline every guest journey. So, what does this mean for you? It means a future where your hotel tech won’t just assist you – it will understand, learn and act. Imagine asking your system a question and getting instant, data-driven answers. Or seeing your operations and revenue management evolve in real time, powered by AI that learns from every interaction. By welcoming DataChat’s team of world-class AI engineers and data scientists, we’re accelerating that future. Together, we’ll redefine how hotels use data, automation and intelligence to deliver better performance and more personalized guest experiences. Hospitality will never be the same. Learn more about

Wait...whaaat?! Matt Talks Hospitality turned ONE already?! Here’s a little teaser…  Did you know? Our brilliant CEO, @matthijswelle, has been busy chatting with hospitality innovators across the globe on Matt Talks Hospitality — covering everything from tech and talent to transforming guest experiences.Over 50 episodes later, the insights are gold (and available wherever you like to listen 🎧).Because you — our customers — are the true stars of this community, I’m spotlighting my favourite Matt Talks from Season 5 that feature members of the Mews Community.So, first up...Top Pick #1🎬Rebecca Lane, Revenue Manager from Paradise Resort, QLD Australia. 👉 Watch this episode here 🎬Why you should listen: hear about why TikTok is part of their revenue strategy how managing their car park with Mews Spaces has impacted their community how using RoomDex to drive upsell has been a game changer - and it’s all automated!!  Top Pick #2 🎬Diogo Vaz Ferreira, ex-Head of Commerial @Clink Hostels 👉W

Hey Mewsers,  Our 2025 Summer Release is here and it’s all about making hospitality flow 🎉 Think smoother arrivals, smarter connections and systems that take care of themselves in the background. Eight new features are live, designed to save you time and make every guest journey feel effortless. Check them out here: First impressions, remastered  Guest ID & photo collection: Guests can scan their ID and snap a selfie before they arrive or at a kiosk, so your front desk can focus on a warm welcome.  Wallet-based keys: Mews is the first PMS to integrate wallet-based room keys with ASSA ABLOY Vostio NFC locks. Guests just tap to unlock. No app, no plastic.  The personal touch  Guest connections: Spot related guests right in the profile, whether it’s a couple, family or corporate group.  Smart Tips upgrade: Your AI assistant now shows spend history and top-ordered items, so you can instantly recognize regulars.  CLTV granular view: See lifetime spend across all stays and properties

Want to know our plans for the next few months and into 2026? It’s no secret – we’d love to tell you! Join our customer-exclusive product roadmap webinar to see our very latest innovations plus what’s in the works for later this year and beyond. What to expect In this special, look-ahead session, our team will walk you through the most recent updates and the most exciting parts of our roadmap:  Recap the latest releases (so you're bang up to date)  See live demos of what’s in development right now  Get a look ahead at upcoming innovations in our roadmap  Ask your questions in a live Q&A  You’ll leave with a clear view of what’s new, what’s next, and how it all helps your teams work smarter and achieve your goals. Choose a time that works for you We’re hosting three different sessions to suit all time zones, so Mews hoteliers worldwide can join us live. Select your preferred time and sign up now 👇  Wednesday, October 22 at 2 PM CEST  Wednesday, October 22 at 11 AM EDT (5 PM CES

Matt Talks Hospitality turned one! In 50 episodes, Matt Welle talked with Mewsers, hoteliers and leading industry voices about everything hospitality: be it improving check-in, optimizing revenue management or discussing AI vs humans at the front desk.If you want to learn more about what drives hospitality, follow or tune in. It’s smart, honest, and genuinely fun to listen to.  Check it out here!