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Hi all, I’ve got a problem with automatic mails sent by Mews for Expedia customers.They are all blocked by Expedia with this reason :The file you attached to your message on Wed, 7 Feb 2024 13:17:12 GMT has the same name as a file that was already uploaded. To send your message, first change the name of the attachment then try sending it again. After investigations, it seems that the file in question is the qrcode attached, named qrcode.png Expedia recommends that we use a unique file name per email, like qrcode_uniqueUuid.png to pass the test. Here is their message :Remove the attachment / put the QR code in the body of the email if possible. Add some unique identifier in the file name so it passes this validationDoes somebody expriencing the same problem ? Thank you and have a good shift ! Regards,David.
Is it possible, and if so how, to set up a payment rule that automates the charging of a remaining balance due on the morning of a reservation’s arrival/start date?At the time of booking through the booking engine on our website, we collect payment for the first night’s room/tax plus any add-ons included during the booking/confirmation process. For multi-night reservations, the remaining balance is comprised of room/tax for nights 2 and beyond. I have not been able to figure out how to do set up a settlement rule. My first rule collects 100% of the first night plus additional expenses an products. When I attempt to create a second rule, I get an error message advising me “The sum of settlement values from all settlement rules with ‘Charge payment card’ action related to the parent rate group with ID… cannot be more than 100%”. Makes sense, but he only other option is a flat amount.
Hallo zusammen,hat jemand von Euch die Schnittstelle zu STR?Ich habe leider das Problem, dass die Belegung/Verfügbarkeit nicht richtig übertragen wird.Vielleicht hatte das jemand auch und weiß, wie man das einstellen kann?Danke Euch, liebe Grüße, Jasmin
Hallo CommunityWir eröffnen bald unser erstes Haus in CH und ich benötige euren Rat wie ihr das Accounting Setup für Deposits gestaltet habt, vor allem in steuerlicher Hinsicht. Wir sind zuerst davon ausgegangen, dass erst die spätere Leistung steuerpflichtig ist und die Vorauszahlung also steuerlich neutral bilanziert werden kann. Klare Anweisung habe ich bis jetzt in der Brancheninfo nicht gefunden. Daher hoffe ich auf eure Hilfe. Wir sollten das dringend richtigstellen bevor wir live gehen. Jeder Input ist hilfreich und gern gesehen. Wie habt ihr das bei euch aufgesetzt? Und ein weiterer Punkt wären die Nebenleistungen zur Übernachtung wie z. B. Extrabed, Pet accomodation. Also Leistungen, die nicht in der Standardrate enthalten sind. Hier sagt die Brancheninfo (6.1.2 + 6.1.3), dass diese dann mit Normalsteuersatz zu besteuern sind. Unsicher macht mich dabei aber der Fakt, dass diese ja im direktem Zusammenhang mit der Übernachtung stehen und somit gem. 6.1.2. zum Sondersatz verste
Hallo! Wir sind grade wieder dabei uns ein Controlling Dashboard in Excel zu bauen.. Dafür wollte ich sowohl die Room Nights, als auch die Anzahl an Reservierungen aus Mews rausziehen. Die Room Nights bekomme ich aus dem Manager Bericht. Die Anzahl der Reservierungen kann ich mir aus dem Reservierungsbericht ziehen. Die Frage die sich mir dabei stellt ist, welchen Filter ich im Reservierungbericht auswählen muss. Denn egal was ich dabei eingebe, die Room Nights entsprechen in keinem Fall den RN aus dem Manager Bericht. Weiß jemand auf welcher Basis die RN im Manager Bericht sind? Oder welchen Filter ich auswählen muss? Ich habe sowohl überlappend, als auch Anreisen und Im Haus ausgewählt.. Die kleinste Differenz ist bei dem RN bei “überlappend (40 Nächte).
Hello Mewsers Just creating this topic to catch the attention of the “devs” around ( @Aldair Borges maybe 😉) on the forum regarding the reservation overview options and filters There are a few requests already on the feedback forum about getting more filters or display options regarding that particular report. See examples here after:https://feedback.mews.com/forums/918232-mews-operations-pms/suggestions/37486498-reservation-overviewhttps://feedback.mews.com/forums/955405-mews-multi-property-management/suggestions/39429136-reservation-overview-list-view Just wondering if it was on the roadmap for 2024 because I don’t think I saw this topic treated in the Webinar video related to the 2024 Roadmap?… It is clear to me that it should, if not yet, be added as soon as possible but I’m open and ready to hear about your impressions. I, for one, would love to have the possibility to filter my arrivals by Travel Agency through that overview without having to generate a specific reservation repo
Help from Spain based properties,When taking pre payments, a deposit is required to account for tax at the time of payment. To close an invoice to the fiscal registry guest passport/ID details are required. How do you manage to collect passport/ID details at the time of booking or how do you get around the requirement to have this information in order to close invoices? Thanks for advice!
Hi all,Hope you are doing excellent! Not yet in beta, but rather I am trying to understand more about what your exact needs are with regards to cancellation policies. 🔮We are currently looking into giving our cancellation policies an upgrade, meaning: Being able to set cancellation policies on rate groups and rates in order to gain highest return on cancellations possible. Meaning, on high-pickup dates, a higher cancellation policy is to be charged to the guest. What we are thinking of is to add the flexibility to specify cancelation policies on both rate group and rate level. Additionally, to give the ability to specify cancellation policy on specific time periods.Does this sounds like something you would use? If so, I would love to speak with you! Please feel free to leave a comment in the conversation and let’s have a chat in the near future 😊Looking forward to hearing from you! Warmest,Nienke
I asked the AI support bot how I can post offline charges to room accounts but found no relevant information in the results or guidance offered. Our Square POS terminals in our outlets are not integrated with Mews because this integration hasn’t been released yet (or hadn’t as of late last year). Our Guests want to be able to charge their purchases from our outlets to their room accounts, including bar and restaurant checks. At our outlets, a Guest’s charge can be settled to a comp account in Square to balance the POS system and then the charge is physically passed off to the hotel’s front desk for the charge to be added to the Guest’s account manually. Posting it manually to the account is where I need help.So far, whenever I have had non-standard items that need to be charged to a Guest’s account, as the admin, I’ve had to create a product that is for the specific amount to be charged. From past experience with other PMS platforms, charges for variable amounts required only the filli
Dear Mews Community,As the festive season approaches, we understand the importance of managing stay restrictions efficiently to ensure a seamless experience for both hoteliers and guests. To help you navigate this period successfully, we've compiled some tips on implementing stay restrictions for Christmas and New Year's. 🌟❄️🎄Minimum Stay Restriction for Christmas and New Year'sObjective: Encourage guests to stay for a minimum of two nights, covering both the 24th and 25th of December.How to Implement:Select Dates: Choose the specific dates you want to enforce the minimum stay. In this case, it would be the 24th and 25th of December. Set Duration: Indicate the minimum stay duration, ensuring that guests stay for at least two nights during the specified period. Communication: Clearly communicate these restrictions on your booking platform, website, and any promotional materials to manage guest expectations.Minimum Stay on Arrival vs. Minimum Stay for the Entire Period1. Minimum Stay o
🌍 Join the excitement as ITB Berlin 2024 draws near! The global travel industry is buzzing with anticipation. Come meet the team at Mews at stand 133 in Hall 8.1. You still have time to schedule a meeting with our experts.📅 Save the Date:March 5, 2024 Messe Berlin✨ Event Highlights:Visit stand 133 in Hall 8.1 and explore how Mews can make your hospitality dreams a reality. Book a meeting in advance with our Sales or Partnership teams to delve deeper into maximizing the benefits of Mews. Unwind and mingle at our stand with drinks and conversation starting at 4 pm on Wednesday, March 6th - let us know you are coming
We interviewed our community superstar and long-term Mews customer, Mick Vazquez of YHA, and got the lowdown on what’s coming up for YHA this year and his top tips for getting the most out of working with Mews. Here’s what we said… Hi Mick. Can you briefly introduce yourself and your role within your organization? My name is Mick Vazquez, I work for YHA Australia serving as the Senior Application manager, I am responsible for all applications that power our operation and enable us to deliver exceptional service and experiences to our guests. How would you personally describe your chain? Could you provide some insights into its overall atmosphere, amenities, and the experience it offers to guests? YHA is a membership-based, for purpose organization which for more than 80 years, has encouraged inclusion and diversity by welcoming travelers from all walks of life.We provide unique and sustainable accommodation across Australia, connecting our guests to opportunities, experiences and a
hi braintrust,Long time reader first time poster :)Does anyone generate a nationality-based guest revenue and room sales report? If yes, can you please enlist the steps to do so. Thanks in advance for your help.Pras
We a boutique property that is in the process of switching to Mews… We offer a fully contactless experience to our guests using an SMS guest communication & online check-in system (Akia) along with mobile keys (flexipass). But we are hitting a wall on setting up our system with Mews because we absolutely need contact info for at least one occupant in every room (otherwise we can not issue mobile keys).We had it working quite well on our previous PMS (despite that PMS’s numerous other failings) because by default they only allowed 1 room per booking, therefore always had contact info for every room.Does anyone in the community have any suggestions on how to approach this? NOTE: Our property does not have a traditional reception/front desk with staff available for manual check-in and the front door to our property is secured to allow key access only. So kiosk for check-in on arrival is not possible.
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