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About Mews Community

About Mews Community

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Onboarding

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Mews University

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Find answers to your questions. Ask the Community for help.

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Find and share Mews tips and tricks, and learn how other people are using Mews.

Product best practice

Product best practice

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Mews updates

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Industry News

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All About Unfold

All About Unfold

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dbarnesenHelper

Mews digital key + Salto

I just wondered if anyone has heard any more about the Mews digital key being available for Salto locks? It has been mentioned before in a webinar, but i just wondered if there is any more concrete information about when it will be available?

Isabelle ClottuApprentice

DACH-based customers

Transmettre les données de la taxe de séjour aux autorités dans le canton de neuchâtel

Bonjour,Grande maison d’hôtes située à Thielle dans le canton de Neuchâtel (Suisse), nous sommes en train de migrer vers Mews.Est-ce qu’il y a parmi vous un lieu d’hébergement dans le même canton qui est aussi confronté à la question de la transmission des données de la taxe de séjour aux autorités ?Je me réjouis de vous lire, bien cordialementIsabelle

Camilla.EvelynSuperstar Apprentice

Remove Space Category from Booking Engine

Hi :)I found this info: Mews automatically maps your space categories; you can remove any you do not wish to send. If you want to add more, you can manually map them.But how do i remove a space type from the booking engine ?Do i need to map all my categories to do this ?

mats.löfstedtMews Employee

Nordic-based customers

Unlocking revenue potential with customized emails and personalization

Hello folks! Hope you’re all well! You probably knew that you can change the mails that we send out through Mews PMS, or you didn’t, which now means you have something interesting to test out (in your demo-environment first)! Are you aware of the additional value you can create for your guests?   Deloitte wrote a study on personalization and the benefits that are derived through more thereof. In the same study, they write that 2 out of every 3 consumers are more likely to lean towards brands that can predict their needs. If there’s something we’ve learned throughout the years, it’s that people need to eat – so why not introduce a restaurant - or the option to book a table in your own – already in the confirmation email?  In the same study, Deloitte writes that 75% of consumers spend an additional 37% more with brands that offer them personalized experiences. Broadly speaking, this doesn’t necessarily just apply to consumers in eCommerce, but also guests at your hotel. It goes to show

dbarnesenHelper

Mews digital key + Salto

I just wondered if anyone has heard any more about the Mews digital key being available for Salto locks? It has been mentioned before in a webinar, but i just wondered if there is any more concrete information about when it will be available?

Aldair BorgesMews Employee

Mews Beta Program

(CLOSED) Mews Events: Join our beta program

Hi Mewsers, thank you to everyone who participated in the beta. Exciting news: Mews Events is going live soon! 🎉 We are closing this beta and will let you know once Mews Events is here. 🔜 Hi Mewsers 👋 There's an exciting new launch coming your way: Mews Events. Back in November we welcomed Quotelo to the Mews team, along with their innovative hospitality event management software (EMS). Since then, we’ve been busy evolving it into a product that works seamlessly with Mews. And now we want to hear from you! We’re looking for beta testers to be the first to try Mews Events and really shape how it works. So, if you’re currently creating group quotes manually or fielding 100s of calls and emails to complete function sheets, now’s your chance to streamline things. Get in touch below to join us as a beta tester. Mews Events at a glance: MICE and Group booking engine designed for the hospitality industry and available 24/7. Automated quotes in just 2 mins, even for the most complex

TanjaKApprentice

How to undo a creditcard refund?

How do I undo a creditcard refund when the card is not at my disposal anymoore?Thank you for you help!

yumiko.pagnouxMews Employee

DACH-based customers

Webinar: Mews, anker & alpen und SiteMinder

Webinar – Veränderung als Chance: So gelingt der Systemwechsel im HotelTech-Wechsel muss kein Chaos sein. Nimm Teil an unserem gemeinsamen Webinar mit SiteMinder, Mews und anker & alpen consulting GmbH am 7. Mai um 14 Uhr. Wir zeigen dir, wie du auf die richtige Lösung umsteigst – ohne Stress. 👉 Jetzt anmelden!Was euch erwartet:✅ Was ist wichtig bei einem Systemwechsel bzw. Systemneueinführung?✅ Wie wähle ich die richtige Technologie?✅ Datenmigration und Datensicherheit✅ Change Management✅ Einblicke in zukunftsträchtige Onboarding-Prozesse und Praxisbeispiele✅ und vieles mehr! Datum: 7. Mai 2025Uhrzeit: 14:00 Uhr👉 Jetzt anmelden!

The Suites HamburgMaster Apprentice

DACH-based customers

Timeline "Interne Verwendung" nachträglich in Buchung abändern

Hallo,Wir sind recht neu bei MEWS und haben in der Timeline für eine längere Buchung eines Stammkunden um den Zeitraum zu blocken blöderweise nach dem wir mit MEWS Online gingen vorerst einen Verführbarkeitblock eingetragen. Der Kunde hat langzeit über mehrere Monate gebucht, jetzt möchte ich den Eintrag löschen und in eine Buchung ändern. Habe gelesen, dass dies nicht möglich ist, bzw. mach 7 Tage in die Vergangenheit (https://help.mews.com/s/article/can-i-create-or-modify-a-reservation-for-a-date-in-the-past?language=de).Ich verstehe, dass es die Buchhaltung ändern würde und diverse Journals, jedoch ist es so halt falsch für die Buchhaltung als auch die Statistik. Ich möchte eine korrekte Statistik und auch muss der Kunde Rechnungen über MEWS erstellt bekommen. Hatte jemand schon mal ein ähnliches Problem bzw. weiss Rat? Ich weiss, dass es nicht sonderlich schlau war. Das selbe haben wir bei einem anderen Kunden gemacht, mit der Absicht es nachträglich zu ändern. Gruss Moritz

matteo.bindaMews Employee

Mews Beta Program

New feature alert: join the Recurring Payments Beta Program

Hey there Mews Community 👋Do you need a way to take regular payments easily – perhaps for long-term extended stays, student rentals, gym memberships or subscriptions to in-house co-working spaces? If the answer to any of those questions is yes, then you need to join our upcoming Recurring Payments Beta Program. Simply comment on this post to sign up. Recurring Payments is an exciting new feature that we are releasing in April. You will be able to automate regular subscription payments effortlessly, allowing your staff to focus on what truly matters – your guests. Just set it, forget it, and watch the revenue roll in. The feature is easy to use and fully embedded into Mews Payments, so you won’t have to worry about complicated setup processes. You’ll then be able to improve efficiency, predict future cash flow and lower costs as automation reduces staff time required to take payments. Guests can pay using SEPA Direct Debit or card payments. Participants in the Recurring Payments Beta

jessica.beckerMews Employee

🌿 Mews Unwind 2025: An Evening to Remember at Skybar Malabar

On April 29th, we took over Malabar at Hotel Jakarta for the first Mews Unwind of 2025 — and wow, what a way to kick off the season. With over 100 amazing customers joining us for an evening of rooftop vibes, zero sales pitches, and 100% great conversations, it was everything we hoped for (and more).🎉 Highlights 🌇 Epic views over Amsterdam from the 8th floor of Hotel Jakarta 🪩 Our DJane dialed in the perfect Unwind soundtrack 🎩 A little sleight of hand, a lot of “wait… how?!” moments — our magician truly brought the magic. 🍷 A glass in hand and great company all around 🌎 Insightful chats with hospitality pros from across the globe 📸 Big smiles, new connections, and some quality community moments 🙌 Thank You to Our AttendeesA heartfelt thank you to everyone who joined us and made the evening memorable – you really brought the energy and the good vibes! We loved seeing familiar and new faces and can’t wait to do it all again at our next Unwind event.📍 What’s next?More

mats.löfstedtMews Employee

Nordic-based customers

Atomize: The (not so) secret weapon of rate management with Atomize

Hey folks, Hope you’re all well! How do you manage rates today? How many hours do you spend manually adjusting rates to ensure you meet the demand and remain competitive in your market both during high-, and low seasons?   It’s no secret that we acquired Atomize – A Mews Company late last year, and since then we’ve done quite a lot to ensure that more hotels, hostels, and other types of properties get as much time as possible back – to spend on what truly matters – your guests!   With Atomize you really have two alternatives – auto-pilot or manual adjustments (with a whole lot of extra insight and data), but regardless of the model chosen, you have access to rich information like your historical data, future forecast, and other key performance indicators like ‘Rev. PAR’, ‘ADR’, ‘Occupancy’, and more!   With the auto-pilot on, Atomize automatically adjust your rates within the pre-determined boundaries you define. The only thing you need to do at this time is to monitor and adjust on a

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