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Welcome

Welcome. This section is a guide to get you on your way with Mews and this community

About Mews Community

About Mews Community

20 topics

Onboarding

34 topics

Mews University

Mews University

30 topics

Get Help

Find answers to your questions. Ask the Community for help.

How Do I..

522 topics

Learn and Share

Find and share Mews tips and tricks, and learn how other people are using Mews.

Product best practice

Product best practice

231 topics

Mews updates

272 topics

Industry News

59 topics

All About Unfold

All About Unfold

22 topics

PwattelApprentice

Set up restrictions / exemptions

Hello! We are new to the Mews community and are running into a small issue.Currently we have a minimum stay set up for the Fridays (3 nights) and Saturdays (2 nights) throughout the year.We have this setup through a closed for arrival restriction with the exemption being the minimum nights. However, we would like for this restriction to disappear X amount of nights before the arrival date to fill in any remaining gaps.We have tried adding a Maximum Before exemption, but this does not seem to work. Do you have any tips & tricks? Kind regards, Patrick

The Suites HamburgApprentice

MEWS Integration for Local Gym Access & Breakfast Partners

Hello All, we’re quite new to MEWS and this is my first question in this community. Attending Unfold in Amsterdam next week while searching for Hotels I recognized at BobW guest options for Local gym access and Breakfast partners all integrated in the Mews Booking Engine as it seems. Does anyone know what software integration can be used for such nice features? We are in the city centre of Hamburg/Germany and surrounded from nice Fitness Studios and Cafés. Would love to have a nice software solution. Attached pictures I found on BobW.coThank you!kind regardsMoritz

RoterOchseHelper

Paypal-Zahlungen bei Buchungen über Channelmanager

Hallo zusammen!Ich stehe mal wieder vor einem Rätsel.Wir bieten seit Kurzem die Möglichkeit, das bei Buchungen über unsere Website (IBE vom Channelmanager, nicht von Mews) nicht nur per Kreditkarte sondern auch per Paypal bezahlt werden kann. Wenn eine Rate gebucht wird, die direkt bezahlt werden muss, schickt Mews direkt diese Mail an den Gast, dass nicht abgebucht werden kann, weil keine Zahlkarte hinterlegt ist. Der Gast hat aber bereits per Paypal bezahlt. Selbst wenn ich die Zahlung Minuten später verbucht habe, ist die Mail schon raus. Das führt bei den Gästen zu Verwirrung.Gibt es eine Möglichkeit, dass die Paypal-Zahlung irgendwie von Mews registriert wird und diese Mail, dass nicht abgebucht werden kann, nicht rausgeht?Wie handhabt ihr das bei Paypal-Zahlungen?Vielen Dank und viele GrüßeHeike

ArpanApprentice

Can not get the Onboarding Wizard to show in Brave or Firefox

Hello!I am a new Mewser and would love som guiding now when I can not get the Onboarding Wizard to show. I am using VPN but tried everything from taking this away to allowing third party cookies but it just does not show. I dont like to take these away ofcourse when I want to make as much safetymoves online as possible.Any guidence on how to get the Onboarding Wizard showing in a safe way?Best regards,Arpan

SAIDZApprentice

France-based customers

TARIFS AGODA AVEC PDJ

Bonjour;Nous recevons régulièrement des réservations AGODA au tarif avec PDJ inclus mais le tarif affiché sur agoda et MEWS ne correspondent pas même en modifiant les tarifs sans commissions AGODA nous obtenons des tarifs chambres hors pdj, alors que les tarifs sur la réservation AGODA incluent le PDJ comment faire svp ?Merci pour votre aide et compréhension

AntoineD24Aero44Senior Apprentice

Hello everyone,Hope everything is good on your side.We have a quite important problem as the VAT % has changed in a few invoices last time see attached picture. I have already checked the parameters but nothing changed see attached picture.Has this happened to anyone else? Kind regards,

Isabelle ClottuApprentice

DACH-based customers

Transmettre les données de la taxe de séjour aux autorités dans le canton de neuchâtel

Bonjour,Grande maison d’hôtes située à Thielle dans le canton de Neuchâtel (Suisse), nous sommes en train de migrer vers Mews.Est-ce qu’il y a parmi vous un lieu d’hébergement dans le même canton qui est aussi confronté à la question de la transmission des données de la taxe de séjour aux autorités ?Je me réjouis de vous lire, bien cordialementIsabelle

PwattelApprentice

Set up restrictions / exemptions

Hello! We are new to the Mews community and are running into a small issue.Currently we have a minimum stay set up for the Fridays (3 nights) and Saturdays (2 nights) throughout the year.We have this setup through a closed for arrival restriction with the exemption being the minimum nights. However, we would like for this restriction to disappear X amount of nights before the arrival date to fill in any remaining gaps.We have tried adding a Maximum Before exemption, but this does not seem to work. Do you have any tips & tricks? Kind regards, Patrick

NickySuperstar Apprentice

DACH-based customers

Offene Forderungen

Hallo Liebe Community, ich bräuchte bitte eure Hilfe, wo kann ich sehen welche Buchungen noch offene Forderungen haben, bei denen noch keine Rechnung erstellt wurde? Unter Reservierungsüberblick kann ich nur die Geschlossenen Rechnungen filtern, bei Rechnungen tauchen auch nur diese auf welche ja im Vorfeld erstellt wurden. Gerade hat mich nämlich ein Gast darauf aufmerksam gemacht dass er noch eine offene Rechnung zu begleichen hat, das wäre uns bis zum Montasabschluss vermutlich gar nicht aufgefallen, da diese Forderung nirgends auftaucht da noch keine Rechnung erstellt wurde. Liebe Grüße und danke für eure HilfeNicky

The Suites HamburgApprentice

MEWS Integration for Local Gym Access & Breakfast Partners

Hello All, we’re quite new to MEWS and this is my first question in this community. Attending Unfold in Amsterdam next week while searching for Hotels I recognized at BobW guest options for Local gym access and Breakfast partners all integrated in the Mews Booking Engine as it seems. Does anyone know what software integration can be used for such nice features? We are in the city centre of Hamburg/Germany and surrounded from nice Fitness Studios and Cafés. Would love to have a nice software solution. Attached pictures I found on BobW.coThank you!kind regardsMoritz

RoterOchseHelper

Paypal-Zahlungen bei Buchungen über Channelmanager

Hallo zusammen!Ich stehe mal wieder vor einem Rätsel.Wir bieten seit Kurzem die Möglichkeit, das bei Buchungen über unsere Website (IBE vom Channelmanager, nicht von Mews) nicht nur per Kreditkarte sondern auch per Paypal bezahlt werden kann. Wenn eine Rate gebucht wird, die direkt bezahlt werden muss, schickt Mews direkt diese Mail an den Gast, dass nicht abgebucht werden kann, weil keine Zahlkarte hinterlegt ist. Der Gast hat aber bereits per Paypal bezahlt. Selbst wenn ich die Zahlung Minuten später verbucht habe, ist die Mail schon raus. Das führt bei den Gästen zu Verwirrung.Gibt es eine Möglichkeit, dass die Paypal-Zahlung irgendwie von Mews registriert wird und diese Mail, dass nicht abgebucht werden kann, nicht rausgeht?Wie handhabt ihr das bei Paypal-Zahlungen?Vielen Dank und viele GrüßeHeike

James.taylorMews Employee

Mews Beta Program

Beta program: More customisation of data collected during Online and Kiosk check ins

We’re excited to start a pilot of an enhanced check in form that gives you greater control over the data you collect from guests during online and kiosk check in, as well as which guests you ask to provide data.We’ve heard your feedback regarding guest data collection and the need for greater control to better suite the needs of your businesses. You might need to capture the names of all guests on a reservation from a safety perspective You might need to collect different data from the reservation owner compared to other guests in your location You might need contact details from all guests to share access instructions with the entire group Now, the new check in form gives you much greater control to address all these scenarios and more: New fields give you greater control over guest data; names, email & signature are now configurable in the check in form Configure different requirements for different guests, whether they’re the reservation owner, another adult or a child sta

ArpanApprentice

Can not get the Onboarding Wizard to show in Brave or Firefox

Hello!I am a new Mewser and would love som guiding now when I can not get the Onboarding Wizard to show. I am using VPN but tried everything from taking this away to allowing third party cookies but it just does not show. I dont like to take these away ofcourse when I want to make as much safetymoves online as possible.Any guidence on how to get the Onboarding Wizard showing in a safe way?Best regards,Arpan

flosherryMews Employee

Mews POS Open API is on the horizon!

Hi Mews community, major POS news alert 🚀 We’re working hard to make sure your business can run at full capacity, and having all your food & beverage (F&B) systems connected to Mews is a huge part of that. We’re opening up Mews POS with an Open API for partners to build directly with Mews POS. That means... Direct integrations: ensure smooth data transfer across your tech stack with both Mews PMS & Mews POS-connected vendors. More flexibility: customize your POS setup so it works for you and your hotel’s F&B services. Boost workforce efficiency: employees save valuable time switching between multiple systems, streamlining operations. Enhance guest experience: eliminate manual data entry so your staff can focus on delivering a seamless guest experience and improving guest satisfaction. How it works As always, Mews POS will handle the bulk of your hotel restaurant operations. But by integrating best-in-class providers, you can create customized workflows that a

SAIDZApprentice

France-based customers

TARIFS AGODA AVEC PDJ

Bonjour;Nous recevons régulièrement des réservations AGODA au tarif avec PDJ inclus mais le tarif affiché sur agoda et MEWS ne correspondent pas même en modifiant les tarifs sans commissions AGODA nous obtenons des tarifs chambres hors pdj, alors que les tarifs sur la réservation AGODA incluent le PDJ comment faire svp ?Merci pour votre aide et compréhension

KaroSuperstar Apprentice

About Mews Community

Mews logins for app, community, university - password manager struggle

Hi Mews/ Community. Anyone else also struggling with the different log-ins for Mews app, Mews university and Mews community? My password manager is not managing to separate these, but keeps updating password for the other pages, so I keep sending “forgot password” links to access the community/ university pages. I would love to be able to access all from the main-app/dashboard. Would make me participate more...

AntoineD24Aero44Senior Apprentice

Hello everyone,Hope everything is good on your side.We have a quite important problem as the VAT % has changed in a few invoices last time see attached picture. I have already checked the parameters but nothing changed see attached picture.Has this happened to anyone else? Kind regards,

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