Discuss Mews Products

Is there a way to automatically mark reservations as paid through SiteMinder and Airbnb on Mews? The reservations are paid through Airbnb and we need the guest balance in Mews to be $0 in order for our Lynx integration to send the guest their door lock code!

Hey community,  We are trying to better track conversion on our website. We are currently use Google analytics GA 4 and i did the setup with this doc: https://mews-systems.gitbook.io/booking-engine-guide/booking-engine-widget/integrations/google-tag-manager but it does not really work.  Did anyone connect Tag with Mews booking engine and GA4 succesfully? Would super nice to understand what i need to do differently.  Best Hendrik

Nous ouvrons une bêta pour une nouvelle version du rapport d’activité des balances (Ledger Activity Report), dans le cadre du nouveau reporting des grands livres. Le rapport d’activité des balances est conçu principalement pour analyser les mouvements du grand livre et comprendre des scénarios spécifiques ou des enchaînements d’événements. L’objectif de cette mise à jour est de simplifier le travail avec les écritures du grand livre. Tous les mouvements sont maintenant affichés dans un tableau unique, avec davantage d’attributs disponibles, ce qui vous permet de :  Ajouter ou masquer des colonnes  Regrouper et filtrer selon n’importe quelle colonne  Créer des vues flexibles, adaptées à vos flux de travail   Si cette fonctionnalité vous intéresse, n'hésitez pas à découvrir plus et à vous inscrire en suivant ce lien  

It is a pain to have to manually update all translations for room rates, products, and room names for each language. There should be a way to auto translate all of this like it does for other parts of the built-in booking engine. Any solutions out there?

Hallo community,unsere HSK Handys haben die App gestern via Microsoft Azure upgadeted.Seitdem sind einige Handy bzw. die App auf spanisch (2von10) obwohl in der MEWS App die Sprache auf deutsch eingestellt ist.Hat von euch jemand das selbe Problem?

Hello everyoneHas Mews resolved the room capacity issue to distinguish between adults/children an infants? When we did our system set up, we understood that we couldnt set up an age matrix relative to our guest count. Ie if we wish to have a villa with a max capacity of 4 adults but would allow up to 2 children/infants, we can’t do this in Mews as this would = 6 guests and mean 6 adults could book.Obviously accommodation providers often has bedding for smaller people like children and infants, so how can i set this up in the system? 

At Mews, we believe hoteliers should focus on delighting guests - not fighting with phishing criminals. That’s why we’re thrilled to share a gift that’s been at the top of your wish lists: Free Single Sign-On (SSO) will soon be available to all Mews customers who have private email domainsWhy are we making this investment?Because security in hospitality is non-negotiable, SSO is the gold standard in protecting your organisation - it is 100% effective against phishing attacks (2025 increase in phishing attacks makes the news) and as a bonus eliminates the hassle of forgotten credentials or risky password habits. You get unparalleled security and a frictionless experience, letting teams log in safely and fast so they can get back to making guests feel at home.Our mission is to make property management smoother and smarter

Hi everyone 👋does anyone know how to filter by segment in the new report? 🔍There’s a filter area in the bottom right, but it doesn’t show any segments. When using the general filter, “Segment” appears as an option, but you can’t type or select anything 🤔Is anyone else experiencing the same issue? 🙋‍♀️🙋‍♂️

Guten Tag zusammen, momentan werden unsere POS Umsätze (Gastronovi) in MEWS komplett detailliert übertrage. Der Gast verzehrt ein Schnitzel und 1 Wein und das wird dann auch so an MEWS auf die Gastrechnung gesetzt. Wir möchten dies nur in Restaurant Speisen und Restaurant Getränke ausweisen. Wo kann ich das umstellen? Laut Gastronovi, muss es in MEWS direkt angepasst werden.Danke für die Hilfe Nadine Samoilow

Moin Ihr Lieben,arbeit bei Euch noch jemand mit Lexware? wir möchten bei uns nun Lexware einführen und habe ein paar Fragen zu Schnittstellenmöglichkeiten.Kennt sich jemand damit aus?Ich freue mich auf eine Rückmeldung.Liebe Grüße Simone

Hey guys,We’ve now managed to start paid reservations on the day of arrival just by completing the online check-in. I really like the check-in process and its smooth integration with the data. However, with OTA guests it’s such a bottleneck because a verification email is sent, and Booking.com’s email service sometimes takes up to 20 minutes to deliver it.How can this be handled better? Is it possible to switch to SMS verification?Has anyone else experienced these issues and found a good solution?Best regards,Hendrik

Bonjour, Il arrive souvent que nous devons changer le nom d’une réservation sans l’annuler. Par contre, l’ancien nom reste visible dans le nom du groupe et en haut à gauche de la réservation. Cela crée de la confusion. Est-ce qu’on peut faire quelque chose?  

Looking to see if anyone has any first hand experience with using Remotelock and MEWS. Right now, we are using TTlock devices, which do not directly connect, but Remotelock is the bridge between them all.I am mostly curious about first hand experience and also ways in which you send codes to guests and how that works in with MEWS. 

Peppol facturen zijn heel onoverzichtelijk voor onze gasten.  De pdf factuur wordt hieraan niet gekoppeld.Enkel een document in computertaal (UBL) wordt doorgestuurd naar onze klanten, met heel veel vragen tot gevolg uiteraard.Momenteel sturen we de facturen ook nog door via Mews en niet enkel via het Peppol kanaal.

Hey everyone! Question for those working with breakfast rate setups on OTAs. We currently use SiteMinder and MEWS direct connect (varies by property) with Booking.com and Expedia, and we offer breakfast-inclusive rates.The challenge we keep running into is that when we change breakfast pricing, we basically have to reload the rates from scratch. Simply updating the product price in MEWS is not an option, since any modifications to previously reservations would overwrite historical pricing and mess up the original breakdown as soon as our guests start the online checkin process. MEWS at the moment doesn't offer the option to block the product posting on previously made reservations which still need to arrive. I’m curious how others have structured their setup? Is there a smarter or more flexible way to set up breakfast rates so breakfast price changes can be applied quickly, ideally within minutes instead of rebuilding everything?Would really

Hello,Is there a way to move rooms on reservations during stay without splitting the reservation?

Hello!We are a gouvernemental property of 230 rooms and we have troubles to install our Salto system with Mews. We are talking to Salto but it’s still not working. Any tips for us?

Hallo Community,wir haben eine (abhängige) Werbeaktionsrate erstellt und möchten diese nun mit korrektem Streichpreis auf der WBE anzeigen lassen. Die Werbeaktionsrate ist Ratengruppe A (Non-Ref) zugeordnet. Die Basisrate dafür ist Ratengruppe B (Flex) zugeordnet und soll als Streichpreis angezeigt werden. Als Streichpreis bedient Mews sich jedoch scheinbar nur aus der selben Ratengruppe. Ich habe bereits versucht eine Dummy-Rate (Kopie der Basisrate) in Ratengruppe A als Fundament für den Streichpreis zu hinterlegen. Diese muss jedoch aktiviert sein, um als Streichpreis angezeigt zu werden. Wenn nun ein Gast ohne Promocode für die Werbeaktionsrate bucht, kann er die Dummy-Rate sehen. Nicht gut. Gibt es noch eine andere Lösung? Vielen Dank und einen guten Start in die Woche! Liebe Grüße, Niclas

Hello everyone, I would like to better understand how the Guest In-House report is intended to be used. It has been brought to our attention that the Guest In-House report does not reflect all reservations that are actually in-house at a given moment. For example, the report does not include reservations that checked in earlier than the standard check-in time; these reservations only appear after the standard check-in time has passed. In addition, the report does not include reservations that are staying multiple nights and checked in yesterday or on a prior date. This functionality is not made very clear by Mews. If I were unaware of these limitations, the Guest In-House report would be the first report I would generate and provide to emergency services in the event of a fire or similar incident - assuming it accurately reflected all guests currently on property. Given these limitations, I’m curious to understand

Hi Mews Community,I would love to ask for your support and upvotes on a feature request we recently submitted regarding the Guest Portal online check-in journey. Guest Portal Feature RequestWe are actively using Mews Online Check-in with passport scanning, and the overall guest feedback has been very positive. It has significantly reduced front office workload and helps guests feel welcomed before they even arrive. For single travelers, the experience works beautifully.Where we see friction is with reservations that include multiple guests, families, or group buyouts such as weddings and events. Currently, each additional guest must receive an individual invitation to scan their passport and provide consent even if they stay in the same room. From an operational and gu

Lorsque la comptable fait ses fins de mois, comment elle fait pour envoyer les états de compte?On s’ennuie d’Hotello ici.. ouff 

Dear Mews Events users!  We have started using Mews Events in June this year. And sometimes we struggle with functionality (which we put in the ‘Ideas’ section). But we also struggle a bit with using daily delegate packages, procesflow and the financial part of Mews Events. Are there other hotels using Mews Events?And would you be willing to exchange tips and tricks about using Mews Events with each other?I've been in contact with a hotel in Dortmund using Mews Events, and it was already very educational to exchange info about Mews Events.  You can reach out to me at g.oerlemans@libema.nl (Hotel Kasteel Steenenburg). 

Buenos días,Nos gustaría consultarles acerca del proceso de traspaso de facturación desde Mews al programa de contabilidad SAGE. Actualmente, hemos observado que las ventas se traspasan desglosadas por cada día de consumo. Por ejemplo, si una reserva abarca cinco días, se generan cinco líneas contables con la cuenta de venta correspondiente.Este formato nos está generando dificultades a la hora de conciliar los ingresos con los movimientos bancarios, ya que no coincide fácilmente con los importes totales cobrados.¿Existe alguna manera de simplificar este proceso para que la información contable se agrupe de forma más manejable o resumida? Agradeceríamos mucho cualquier orientación al respecto.Quedamos atentos a sus comentarios.Un cordial saludo,