Stage 1: Working with Mews

KYB (“Know Your Business”) is a legal mandatory requirement for anyone offering payment services—including Mews. It’s not just extra admin (promise! 😉). KYB checks help us confirm your business is real, who owns or controls it, and that the bank account for payouts matches your contract. This protects both your business and your guests. Why KYB matters for your Go-Live No approved KYB means no Mews Payments, no terminals, and no payouts. Incomplete, incorrect, or late KYB is one of the main reasons go-live dates get postponed. The tricky part? The people we need documents from (owners, holding companies, head office) are often not in the project team, so getting the right paperwork can take longer than you think. ⏱️ Treat KYB as a Mini-Project To avoid delays, start your KYB process on day one! Here’s how to keep things moving: Identify the exact legal entity that will contract wi

​Unlocking the secrets of seamless housekeeping operations in prestigious 4 and 5-star hotels is an art, and Mews PMS is your masterpiece. Often overshadowed, the housekeeping department is a linchpin in crafting an unforgettable guest experience. In this comprehensive guide, we delve into essential insights and best practices, shining a spotlight on critical details that are sometimes overlooked in the pursuit of perfection.  Housekeeping Opening – Housekeeping Manager  In contrast to traditional methods, Mews redefines housekeeping management. Consider adopting the following approaches: Leverage our reports to organize your day efficiently—dispatch rooms/floors and keep tabs on housekeeping stocks and equipment.   Utilize our user-friendly app for your housekeeping staff. Some recommended reports to help organize your opening are as follows:  

Congratulations on successfully implementing Mews Property Management System (PMS) in your hotel! The go-live phase is a significant milestone, marking the beginning of a new era of streamlined operations and enhanced guest satisfaction. While the initial implementation process has been completed, your journey with Mews is just beginning. This guide will outline the key steps involved in the post go-live phase to ensure a seamless transition and maximize the benefits of Mews PMS.1. Establish Clear Communication ChannelsKnow your point of contact for both technical and non-technical issues. For technical support, reach out to the

Change is an inevitable part of life, and in the dynamic world of technology, it is particularly dominant. When it comes to the software you use as the heart of your business, the fear of change can often arise, and it’s understandable. You may have invested time and resources in adopting a particular software that you have been using for years, and the prospect of changes being introduced can be daunting. However, with the right approach and support from the Mews Onboarding team, you can confidently navigate through the changes, ensuring a seamless and successful transition for your team, and maximizing the value of your PMS. ✅ Understanding the Fear of Change: Change can trigger various emotions, including fear, anxiety, and resistance. The fear of change typically stems from the following concerns:   Disruption of your Operations: Change can disrupt established workflows and