About Mews Community

Hi Community! 👋We’re excited to introduce you to a very special group of people who help make the Mews Community such a helpful, welcoming place: the Mews Community Ambassadors! 🙌These Ambassadors are Mews experts from our Support team who actively engage in the Community. They are answering your questions, offering tips, and helping you get the most out of Mews. They bring real product knowledge, frontline experience, and a genuine passion for helping hoteliers thrive.You may have already seen their friendly faces in the replies to your posts — now, you can get to know them a little better! 🎉👉 Check out the Ambassador overview page to see who’s who, what they specialise in, and their favourite travel memories.Consider our Ambassadors the friendly faces in the room; chiming in when a little help or clarity goes a long way.💬 Got a question? Start a thread in the Community and one of our Ambassadors might jump in to help. ✨

Welcome to the Mews Customer Community! 👋 It’s great to have you here. Lets get you settled in!First things first, what are we actually doing in the Mews community? The intention here is for this community to be useful for both new and veteran customers, your level of knowledge doesn’t matter. Between us, there is a TON of expertise and information on this platform for you to plug into. 💡Like everything in life, you get back what you put in. This network is not just a place to get information, nor is it another support desk. It’s where we can give each other a helping hand by sharing our own knowledge and experience. There will be recognition for acts of kindness, in the form of points and badges, and you’ll get some cool rewards along the way. ⭐See what Matt Welle, our CEO, has to say about it...  The basic setup of our community is simple:CommunityAsk the community (or us) anything about us, our products or any other related question that might be on your mind. The community will t

The Vision Behind Mews Unwind:Aren’t things just a bit easier when you connect in person?  We’ve launched Mews Unwind, a series of in-person and informal events, and in doing so, we hope to create an environment and atmosphere to:Connect Communities Facilitate real-life (IRL) interactions Empower our customersWho Can Attend?Mews Unwind events are inclusive, welcoming all Mews customers.  We hope that by the end of each event, attendees will be inspired to continue their discussions here in the Mews Community. What to Expect at a Mews Unwind EventIntimate Gatherings: Each event is designed to be intimate, with approximately 25 customers in attendance. This small group size encourages meaningful interactions and ensures that everyone has the opportunity to participate fully. Diverse Representation: The chance to meet a balanced mix of Mewsers, including solution architects, customer success managers (CSMs), a product team members to , and a representative from customer marketing, communi

Dear Mews Community,As we mark our first-year milestone 🎂, we're grateful for the incredible journey with inspiring conversations and unwavering support. @richard.valtr, our founder, and @matthijswelle  share with us their thoughts on this remarkable journey… We want to spotlight our exceptional members who have made a real difference: ⭐@mauritsbots  @Mick  @smehia  @Linus.Bihn  @barb00sa  @j.spiess  @Sanne  @marc agilotel  @ClaudiaM.  What makes them great? Sharing their thoughts and ideas on ways that Mews can make a bigger impact in the industry, and their help when others ask questions. We have a wealth of knowledge among us and it’s a privilege to have you there to share yours. Thank you.  So, here’s a recap of things we’ve achieved through this community in 1 year 🚀:Increased visibility and accessibility of beta programs for you to access pre-release features. We’ve connected you to our Product Team through this forum to share your feedback and ask questions  Created some inspi

Back in January this year, we launched this community with one main goal in mind: to connect our customers with each other to share ideas, best practice, experiences and have a place to ask questions and get support from your peers. (or was that 5 goals?!)To give you a better idea as to why it’s important to be involved in this forum, here’s some inspirational thoughts and actions you can take to get the most value out of this community: Connecting with Peers and Sharing Best Practices. Why?Everyone uses Mews in different ways and it’s good to be able to get input from other customers to find out if there is a better report or configuration for a particular solution, for example. Take a look at some of the great conversations already happening around best practice:Guest communication software that lets you text message guestsEmail template customisation: Are you getting the most out of them?Getting help with your questions.In this forum, no question is a stupid question. We’re here to

Hello. Well done on getting registered in the community. Hopefully the process was quick and easy?Step 1 of your community journey is having a completed profile so that others know who you are, and you can get to know others too, and what kind of opportunities could you help with.Here’s what you need to do:A recent profile picture of yourself: having a face against a username gives that extra human validation and will encourage others to respond to you.About Me: It doesn’t need to be long, just a couple of points. Tell us about your skills, experience, hobbies, anything that adds to your current role and personality, Feel free to share your social profiles too.Property: It’s good for others to know what type of property you work for. You can even add a link to your website here.Location: It’s key to understand which part of the world you are from, timezone, etc. Signature: Something fun - if you have a catch phrase or would like to add your property or linkedin link here, feel free. It

Hey Everyone,👋This community has now been live for a couple of weeks. We hope that you’re enjoying the connections you’ve been making.We’d love to hear your feedback on how we’re doing so far - even if it’s just a few words.But if you do have a couple of minutes, here’s some inspiration on what would be useful feedback for us:What are you enjoying about this community? What isn’t working so well? What aren’t we doing / would you like to see more of? What community content would you benefit from i.e. discussion topics, industry news, product updates, customer case studies?Our wish is to deliver the greatest value to our customers via this community so thank you in advance for your thoughts. 🌈The Community Team 

Using the community – here’s what there is to know 👇:I’m new here. Where do I start?I’m glad you asked. Update your profile first. Everyone likes to know who they are speaking to and...fun fact alert...by adding more information to your profile, you are more likely to receive better and quicker replies from other Mewsers.Start with your profile picture, (did you know posts with a profile pic actually get 2x as many responses?!) Add some info in About Me Identify your role, company and location etc.Now head to the How to use this community - best practice article which explains some standard practices so everything runs smoothly around here. Who is this community for?Anyone who comes across Mews in their working week, whether at the front-desk or in the CEO’s office, at a boutique hotel or global chain, based anywhere from Scotland to Timbuktu. Everyone is very welcome here, to ask questions, start discussions, and give feedback. We are all equal when we need help and we’ve all had to

We encourage you to use this community to share what you’re working on, ask and answer questions, and give and ask for feedback 💬. We want this community to be a happy and welcoming place 🌞 for everyone and to help us with that, here are some guidelines to follow when it comes to using this community:😊 Be open and inclusive. Everyone here is valued, we are professional, we are all human, and we are special because we have such a diverse community. With that in mind, don’t post anything that a reasonable person would consider offensive and treat others with dignity, kindness and respect.💪 Support each other. Be welcoming and supportive of others. If you have feedback for the Mews team, that’s great, we just ask that you make it constructive. Having a collaborative mindset and being ready to take part will add value to everyone here. This community is fully moderated so if a discussion is seen to fall outside this community code, appropriate steps will be taken.👬 It is a public foru