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Welcome. This section is a guide to get you on your way with Mews and this community

91 Topics
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
posted in About Mews Community
New here? Introduce yourself

Hey Community-friends 👋We thought it might be fun to know who’s who, while we’re actively engaging on our community. I’ll start!The name’s Sarah. You may already know me but if not, I’m looking forward to getting to know you in this community. 😊  I’m the Senior Community Manager here at Mews. You’ll be seeing my face quite a bit around here as I’m responsible for moderating the communications in this community. That means I make sure information flows fast between customers and the product team and that no question goes unanswered.I’ve worked in the SAAS industry for 6 years building and managing successful customer communities 👬 before I landed here at Mews in January 2022 - so, I’ve already got the community T-shirt, so to speak 👕I’m based in a leafy county called Surrey in the UK - not far from London. I am married and we have two young daughters who keep me busy. Zen for me is being in the great outdoors, running, hugging a tree or doing a spot of gardening. What is your zen?Hi

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Mews Employee
Robin Gustavsson
Guru
Robin GustavssonGuru
posted in About Mews Community
Badges

Hey Community! 👋Does anyone know what the badges are all about and how you can earn them?I’m guessing they’re a fun way to reward engagement within the community, but I’m not exactly sure what actions unlock which badges.

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Sarah.Masterton-Brown
Mews Employee
lauren.averell
Mews Employee
lauren.averellMews Employee
posted in Mews University
Unlock the power of your Timeline 🔓

Want to see how effortless managing reservations can be? With our latest Try it activity, you’ll get hands-on practice creating bookings right from your timeline. 📅✨Pick the perfect room 🛏️, choose dates 🗓️, add guest details 👤, and discover just how smooth the process is. Give it a try and take your reservation game to the next level!🚀Follow this link. Translations coming soon!

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lauren.averell
Mews Employee
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in About Mews Community
Meet the Mews Community Ambassadors! 🤝

Hi Community! 👋We’re excited to introduce you to a very special group of people who help make the Mews Community such a helpful, welcoming place: the Mews Community Ambassadors! 🙌These Ambassadors are Mews experts from our Support team who actively engage in the Community. They are answering your questions, offering tips, and helping you get the most out of Mews. They bring real product knowledge, frontline experience, and a genuine passion for helping hoteliers thrive.You may have already seen their friendly faces in the replies to your posts — now, you can get to know them a little better! 🎉👉 Check out the Ambassador overview page to see who’s who, what they specialise in, and their favourite travel memories.Consider our Ambassadors the friendly faces in the room; chiming in when a little help or clarity goes a long way.💬 Got a question? Start a thread in the Community and one of our Ambassadors might jump in to help. ✨

710
jessica.becker
Mews Employee
mark.legge
Mews Employee
mark.leggeMews Employee
published in Mews University
New Mews University course: Personalizing guest experiences

How well do you really know your guests? 🧐 Mews is full of features and tools to help you create personalized experiences and keep guests coming back. But are you using all of them to their full potential? This course is designed to recognize your Mews expertise (or Mewspertise 🤔) and maybe even teach you a thing or two!    💡 Why take the course?  Hear from other hoteliers. We’ve switched things up with this course. Listen to other hoteliers as they describe how Mews has helped them create more personal guest experiences.  Make every stay remarkable. Discover all the tools at your disposal to get to know your guests better.  Boost revenue with personalized experiences. Learn how to drive revenue with personalized upsells opportunities that actually convert.   🎓 How it works:  This course only takes 25 minutes, making it easier for you to find time to complete.  Put your crib sheet away; there is no exam. I repeat, no exam.   Ready to go? Just click here to get started.    👉 Re

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mark.legge
Mews Employee
gladys.wicaksono
Mews Employee
gladys.wicaksonoMews Employee
posted in Mews University
Try it: Rebate, Refund, and Generate a New Bill!

Can you resolve billing issues quickly and keep operations running smoothly? Test your skills with our latest Try it activity: Rebate, Refund, and Generate a New Bill! You can choose the learning format that best suits your proficiency level:Watch a video Follow step-by-step instructions Work independently with hints and feedback available throughout the exerciseGet started today!   

684
Linus.Bihn
mark.legge
Mews Employee
mark.leggeMews Employee
published in Mews University
New Mews University course: Getting started with Atomize, a Mews Company

Curious about Atomize or already using it and want to level up? Now’s your chance. We’ve launched a dedicated learning pathway on Mews University to help you make the most of Atomize - so you can stay in control of your revenue strategy without spending hours behind a screen.  💡 Why take the course? Make smarter pricing decisions, faster. Whether you’re managing one property or several, Atomize gives you the tools to automate, forecast and fine-tune with confidence. Know what’s happening - and what’s coming. From price hierarchies to Autopilot, learn how to keep your revenue rolling without lifting a finger. Configure it your way. Get a better handle on settings and overrides so Atomize fits the way you work.  🎓 How it works: It’s quick to complete - perfect for busy schedules. You’ll cover key areas including:  Navigation and dashboards (including multi-property)  Forecasting, group pricing and restrictions  Price hierarchies and overrides  Autopilot and key configuration tips  �

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mark.legge
Mews Employee
Johannes Rott
Guru
Johannes RottGuru
posted in About Mews Community
MEWS User aus Wien

Hi Community, gibt es MEWS Hotels in Wien? Unsere Kollegen in Wien gehen im September live und würden gerne ein kleines Netzwerk aufbauen.Wir freuen uns auf Rückmeldung. 

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Johannes Rott
Guru
justyna.konieczny
Mews Employee
justyna.koniecznyMews Employee
posted in Mews University
How secure is your property? 🛡️

Are you a property administrator curious about your property's security features or the strength of your current security measures in Mews? 🔍If so, our new microlearning course will guide you through the essential features of the Security Overview screen, your go-to control panel for digital security in Mews. 🔐✨ Learn how Mews rates your current security level and enhance security through tailored, practical tips.⚙️ Enable security features such as trusted device authorization and single sign-on (SSO).Let's dive in and make your property safer! 🚀Follow this link. Translations coming soon!

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justyna.konieczny
Mews Employee
justyna.konieczny
Mews Employee
justyna.koniecznyMews Employee
posted in Mews University
Are you interested in billing automations? Look no further

Unlock the power of billing automations in Mews!⚡Whether you’re an admin 🛠️🔒 or front desk staff 🛎️😊, our new course has tailored tips, videos, and hands-on activities to boost efficiency ✨, accuracy ✔️, and guest satisfaction 🛌. Start learning by selecting this link! 🚀 Translations coming soon!

130
justyna.konieczny
Mews Employee
Johannes Rott
Guru
Johannes RottGuru
posted in Onboarding
Matrix42 API

Hi Community, is anybody using an API Connection to POS Matrix?kind regardsJohannes Rott

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Johannes Rott
Guru
A
ArpanApprentice
asked in Onboarding
Can not get the Onboarding Wizard to show in Brave or Firefox

Hello!I am a new Mewser and would love som guiding now when I can not get the Onboarding Wizard to show. I am using VPN but tried everything from taking this away to allowing third party cookies but it just does not show. I dont like to take these away ofcourse when I want to make as much safetymoves online as possible.Any guidence on how to get the Onboarding Wizard showing in a safe way?Best regards,Arpan

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victor.lesaux
Mews Employee
victor.lesauxMews Employee
published in Onboarding
Demystifying Reservation Report: A Comprehensive Guide to Usage and ExamplesTutorial

In today's fast-paced world, efficient reservation management is crucial for businesses across industries. 🚀Reservation reports play a vital role in optimizing resources and ensuring customer satisfaction. With the rising number of inquiries about reservation reports, we've compiled a concise guide to address the most common questions. ❔This article provides practical examples and insights into their usage, enabling you to make informed decisions. Let's explore the power of reservation reports in transforming your reservation management processes. 🌟Introduction to the Reservation Report 📑Located in the middle of your Dashboard, the Reservation report is a goldmine of information in your system. From checking today’s arrival to overall monthly numbers, this versatile report can seem overwhelming, so I am here to help you with a few principles that will enable your new favorite report in Mews.Similar to other reports in Mews, you can find the filters on the right side of the screen. T

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K
Karo
KaroContributor
asked in About Mews Community
Mews logins for app, community, university - password manager struggle

Hi Mews/ Community. Anyone else also struggling with the different log-ins for Mews app, Mews university and Mews community? My password manager is not managing to separate these, but keeps updating password for the other pages, so I keep sending “forgot password” links to access the community/ university pages. I would love to be able to access all from the main-app/dashboard. Would make me participate more...

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Georg Gaag
K
KamalContributor
asked in Onboarding
Arrivals report

Hello. Wer are new to mews. Anyone know how we could print a simple arrivals report with guest name and room no

1797
Robin Gustavsson
Guru
Robin Gustavsson
Guru
Robin GustavssonGuru
posted in About Mews Community
Translation

Hello Community!I’ve seen a lot of great posts and questions in the DACH group, for example, but I often need to translate them to understand.Wouldn’t it be great to have a built-in translation option right below the posts? 

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Robin Gustavsson
Guru
T
TorstenRApprentice
asked in Onboarding
Vectron Barumsatz in Mews Kasse

Hallo,wer hat eine Vectron Kasse und lässt seine Umsätze in Mews einspielen?Bei uns klappt das einspielen in den Buchhaltungsbericht.Aber es funktioniert nicht, dass der Barumsatz in die Kasse übertragen wird, so wie wir es eigentlich wollten, um nur noch eine Barkasse zu führen…Wer kann da evtl. weiterhelfen?GrußTorsten 

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Svenja
B
BigJimApprentice
asked in Onboarding
How to skip the blue help button

Does anybody knows how to skip the blue help badge/button and his banner….? It is always covering parts of the screen.

893
paul.boulom
Mews Employee
R
RjagtarapApprentice
asked in Mews University
Room Pricing Topics

Can anyone please help direct me into learning more about how to set up the rooms and its prices for our property? If anyone can send links from mews university or any forums that relate to that topic, please send them my way. Thank you!

551
justyna.konieczny
Mews Employee
davide.medaglia
Mews Employee
davide.medagliaMews Employee
posted in Mews University
📢 Mews University Update: New Course on the Text Messaging Package!

We’re excited to introduce a brand-new course in Mews University: The Text Messaging Package. 🚀  📲 What is the Text Messaging Package? This powerful add-on allows you to send guests automated text message reminders for online check-ins. Looking to increase online check-ins and boost upsell opportunities? The Text Messaging Package might be just what you need!  🎓 What will you learn?In this short course, you’ll learn how to:  Subscribe to the Text Messaging Package.  Configure the add-on settings and text messaging.  Access the Text message queue and understand the status of the text messages.   👉 Ready to get started? Click here to enroll now, or search for the course in Mews University. Currently available in English - translations coming soon! 🌍 Happy learning! 🎉 

190
davide.medaglia
Mews Employee
justyna.konieczny
Mews Employee
justyna.koniecznyMews Employee
posted in Mews University
New Course Alert: Managing Group Bookings🌟

We are excited to announce the launch of our latest course: 'Managing Group Bookings'! 🎉The course includes lots of practical activities and helpful tips.💡 It covers the following topics:how to find group details in Mews making changes to groups changing reservations within groups billing and payments for groups.The course is available for self-enrollment in the Mews University catalog (translations coming soon!). Simply follow this link or use the search function.Get ready to master group bookings and take your skills to the next level! Happy learning! 👩‍💻

420
justyna.konieczny
Mews Employee
davide.medaglia
Mews Employee
davide.medagliaMews Employee
posted in Mews University
Mews University update: Revamped learning paths for Front Office Agents & Managers

Exciting news! 🎉 Based on your valuable feedback, we’ve updated our Front Office Agent and Front Office Manager learning paths to make your learning experience more engaging, practical, and effective.  ✨ What’s New?  A refreshed look with up-to-date branding  More interactive elements so you can practice as you learn  Knowledge checks and quizzes to reinforce key concepts  A structured format with clear sections for a smoother learning flow  Only the most relevant modules - focus on what truly matters!  We’re confident these key improvements will make gaining confidence with Mews easier and more intuitive than ever. 🚀  👉 Ready to dive in?  Log in now and explore the new experience: Front Office Agent Learning Path: English – French – German – Spanish – Dutch Front Office Manager Learning Path: English – French – German – Spanish – Dutch 💡 Revisit and rate We encourage users who have completed the path in the past to revisit it and enjoy the upgraded learner experience. Your

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davide.medaglia
Mews Employee
davide.medaglia
Mews Employee
davide.medagliaMews Employee
posted in Mews University
Mews University update: Trusted Device Authorization course

We have published a new bite-sized course in Mews University all about Trusted Device Authorization - a key security feature that helps you stay protected by ensuring only approved devices can access Mews accounts. 🧑‍🎓 Want to learn more?Access the course and learn how to enable Trusted Device Authorization and manage their trusted devices. 🌎 LanguagesThe course is available for self-enrollment in English - French - German - Spanish - Dutch. Stay safe, and happy learning! 🚀

400
davide.medaglia
Mews Employee
M
mcd802Apprentice
asked in Onboarding
Know Your Customer error

I’m trying to complete the onboarding but when I go to submit i receive:“Please complete missing Company Representative information before submitting the KYC Project.” even though all fields are filled.  any thoughts how to bypass this and does anyone know if it will hold up my install timeline? Thanks! Matt

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M
P
PHman88Helper
asked in Mews University
Mews - in depth refresh training

Hi, With it being low season, I would like to refresh my Mews knowledge - in depth.Any courses you can recommend? Just the Mews University? ...

745
Svenja
Community-widget-Referral-Program

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