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Industry News

Anything that's thought leadership, industry trends and helpful articles

  • 50 Topics
  • 38 Replies
50 Topics
Rea Stambuk
Mews Employee
Rea StambukMews Employee
published in Industry News
Wonder how Mews Payments helps customers grow their businesses?News

 If you’ve been wondering what Mews Payments could do when you use it with your Mews PMS, this one’s for you. A white paper from IDC, a top global tech analytics firm, offers a summary of the impact Mews and Mews Payments have on some of our customers’ businesses. The insights are pretty exciting. The changing landscape of hospitality: We all know the hospitality industry has faced some serious challenges lately – everything from COVID-19 to shifts in travel habits and staffing shortages. Technology is now more important than ever in helping hotels stay ahead of the curve, and that’s where Mews comes in. The platform that you already use and find value with gets even more powerful when you incorporate Mews Payments.  IDC interviewed a range of Mews customers who use Mews Payments, from independent hotels to those managing up to 15 properties. What they found was that the customers realized some impressive improvements across the board. Key findings from the IDC white paper: Let’s start

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Rea Stambuk
Mews Employee
2 days ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Industry News
Hospitality Hot Topics: How Technology is Driving Sustainable Change in the IndustryNews

Hello Mews Community!Sustainability is at the forefront of the hospitality industry as travelers increasingly demand eco-friendly experiences. 🌱 A recent survey by Amadeus, involving 170 senior sustainability decision-makers across nine countries, sheds light on how technology is driving significant change in the sector. 🌍💡Here are some key takeaways:Increased ESG Investments: 37% of hotels plan to boost their sustainability spending, with technology playing a key role in achieving their goals. Tech Solutions: Technology is seen as a crucial enabler for improving operational efficiencies, reducing carbon footprints, and helping travelers make more sustainable choices. Social Responsibility: Hotels are using tech to support initiatives like equal pay and community impact, while also tackling issues such as over-tourism. Challenges: Cost, knowledge gaps, and resource limitations continue to be barriers, but collaboration and the right tech can drive progress.Hotels are partnering with

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MarketaOupi
Community Manager
6 days ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Industry News
Rally for Mews: Help Us Win Big at the World Travel Tech Awards!News

Hi Mews community! 😎Let’s rally together to help Mews maintain our two-year winning streak at the World Travel Tech Awards! 🏆With only 12 days left to vote, we need your support to keep Mews at the top. The public can vote until September 8th in these key categories:World's Best B2B Travel Payments Provider World's Best Hotel PMS Solutions Provider  World's Best Independent Hotel PMS Solutions ProviderIf you have a moment:Click on one of the links above to create an account (it’s quick—just name, email, and password). Cast your vote for Mews in the categories listed.Let’s make it three years in a row! Thanks for your support! 🦄

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MarketaOupi
Community Manager
15 days ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Industry News
Hotel Transformations: The Power of Smart TechNews

 Hey Mews Community, 🌟Today, I wanted to share some inspiring stories about hotels that have completely transformed their operations by embracing technology. It’s always amazing to see how innovative solutions can make such a huge difference, not just for the staff but for the guests too.Take Glampsource North Hatley, for instance. They used to run everything manually—handwritten notes, phone calls, the works. Can you imagine? Fast forward to now, and they’re managing everything on the cloud. The result? A 35% growth in business and a major reduction in OTA management workload.Then there's Paradise Resort Gold Coast, where payment processing used to be a huge hassle. Thanks to Mews Payments, the team now saves hours every day. Guests can even choose how and when to pay, leading to faster check-ins and more upsells.Samesun had their own set of challenges, relying heavily on on-premises systems that often crashed. Moving to a cloud-native solution was a game-changer. Now, their operatio

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MarketaOupi
Community Manager
20 days ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
posted in Industry News
Podcast fans out there? Have a listen; Business Wars: Hilton vs Marriott

A colleague came across this podcast and an insight into our industry and its biggest players!I’ve not heard of Business Wars before but I’m always looking out for a new podcast series. I’ll give this one a go.Any podcasts that you’d recommend? 

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Sarah.Masterton-Brown
Community Manager
21 days ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Industry News
Strawberry Hotels' Tech Transformation - Key InsightsNews

Greetings, Mews Community!We’re excited to bring you insights from an innovative leader in the hospitality industry. Today, we’re diving into the tech transformation of Strawberry Hotels, a prominent hotel group in Scandinavia with over 240 properties. This summary is based on an article from Hotel Tech Report, where Sven Ephithite, Head of Hotel Systems at Strawberry, shares how they’ve successfully integrated new technologies, with Mews playing a pivotal role.Strawberry Hotels' Tech TransformationStrawberry Hotels has been making significant strides in modernizing their operations through strategic tech adoption. A cornerstone of this transformation has been their migration to a cloud-based Property Management System, where Mews stood out as the ideal partner. Sven Ephithite emphasizes that Mews' open API strategy and flexibility were critical in ensuring a smooth transition and a tailored fit for their specific needs. “People often underestimate the possibilities a new modern tech s

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MarketaOupi
Community Manager
29 days ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Industry News
Vote for Matthijs Welle: Help Us Secure His CxO Award Nomination!News

Hello Mews Community!We all know our CEO is outstanding, but it’s fantastic to see him getting even more recognition! A big shoutout to Matthijs Welle for his nomination in the CxO category at the Computable.nl Awards, which celebrates the top tech leaders.Public votes are crucial, making up 50% of the total. Help us out—voting is a breeze, and if Dutch isn’t your thing, just use the translate button to English. Make sure you vote here, it means a lot! Thanks for your support! 

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MarketaOupi
Community Manager
1 month ago
jones.eth
jones.ethHelper
asked in Industry News
Any progress/plans on splitting bills?

Checking the ideas platform, splitting bills is the most requested feature right now and even an pretty old one (from april 2018):https://feedback.mews.com/forums/955622-billing-accounting/suggestions/36659347-split-charges-on-billThere is no official mews roadmap – at least no public one but it seems that a lot of features in the area billing were published in the last weeks or are in the work right now 🤔. I would guess that there is a team assigned that has this specific part of the application as focus right now …@Mews Community Team is bill splitting something that is on the roadmap for the current set of billing related features and can we expect some improvements in this area anytime soon?It would be nice if i could give my team some approximate information here, as this is one of the biggest problems and a frequent occuring one too 🙌. I am pretty sure im not alone with that 😜.

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Eric Kröll
1 month ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Industry News
Summer Olympics Insights: What Paris 2024 Can Teach Hoteliers About ExcellenceBlog

Hello, Mews Community!We hope you're all doing well and staying inspired. Today, we want to share some valuable insights from the world of athletics—a field that exemplifies excellence, dedication, and the relentless pursuit of greatness. These qualities are not only crucial for athletes but can also provide valuable lessons for hoteliers looking to elevate their service and operations. By drawing parallels with athletics, we can adopt a mindset that drives success in the hospitality industry. Here are four key ways this can be applied: No Train, No Gain: Just as athletes require rigorous training to excel, your staff needs continuous training and development to provide exceptional service. Utilize resources like Mews University for ongoing skill enhancement. Friendly Competition: Athletes often display a strong sense of camaraderie, despite being competitors. Similarly, fostering a supportive community within the hospitality sector—through platforms like Mews Community—can lead to s

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MarketaOupi
Community Manager
1 month ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Industry News
Can Smart Technology Transform Your Stay? See How Mews Revolutionized Capsule Hotel Switzerland!News

@Hendrik Renken, Head of Technology at Capsule Hotel Switzerland and one of our valued community members, shares how the integration of Mews' systems has transformed their operations and guest experience. Capsule Hotel Switzerland is redefining hospitality with its innovative approach, combining cutting-edge technology and cozy accommodations.🔑 Key Achievements:50% of Guests access capsules using their phones. < 2 Minutes for guests to check in. 100% Automated Payments streamline transactions.About Capsule Hotel Switzerland: Capsule Hotel Switzerland boasts 400 rooms across four locations. Each hotel features uniquely designed capsules with ventilation systems, comfortable mattresses, and lockable sliding doors. The common areas provide spaces for relaxation and socializing. Powered by Mews, the brand plans to expand with 16 more properties in the next four years.Seamless Bookings, Check-ins, and Transactions: The integration of Mews PMS and POS has streamlined operations, allowing

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Hendrik Renken
1 month ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Industry News
Exclusive Online Event: Applying AI in the Hospitality IndustryNews

Dear Community Members,We are thrilled to invite you to an engaging online live Q&A session on "Applying AI in the Hospitality Industry," hosted by Runnr.ai. This event offers a unique opportunity to explore how artificial intelligence is revolutionizing the hospitality sector.Event Details:Date: 5th SeptemberTime: 2:00 PM - 2:45 PM CET About the Event: Join our panel of experts as they delve into key topics, including:The benefits of AI investment for hoteliers The future landscape of AI in hospitality Professional insights and industry trends regarding AIMeet the Speakers:Reza AssadiEngineering Manager in AI at MewsWith over 20 years of diverse industry experience, Reza has a robust background in building teams and leading transformational projects. He has spent nearly a decade in the hospitality industry and currently spearheads AI initiatives at Mews.Frank van den BergCommercial Manager at Runnr.aiFrank is an accomplished commercial manager with extensive experience in AI and h

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MarketaOupi
Community Manager
1 month ago
jones.eth
jones.ethHelper
posted in Industry News
Lets talk about sharer reservations 💬

Whats a sharer reservation?First of all i would like to define what a sharer reservation is because i am not sure that this is the the usual term for this 🧐.A sharer reservation is any reservation were one or more persons in a room has a different arrival or departure from any other person in that room. For example another person in that room arrives a day later or departs earlier.So in short the amount of people in an room differs throughout the reservation: Whats the Problem?The handling of such cases in mews is difficult because it is quite confusing and time-consuming to set up 😟. The current best practice seems to be to divide all parts of a sharer reservation into individual reservations and create them separately ✂️.In this case, price rules and other logic do not work at all or are incorrect, which is why you should calculate all parts of these reservations manually or at least correct them 🤯.But not only is this difficult for us in administration, but it is also very compli

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jones.eth
1 month ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Industry News
Dive into the future of hospitality tech with Mews!News

In a rapidly evolving landscape where technology shapes every aspect of our lives, defining success in hospitality tech becomes crucial. Join Pepa Starýchfojtů as he explores this transformative journey, from reimagining guest experiences to maximizing revenue per square meter and beyond.Here are a few highlights from the article: Guest Experience Revolution: Learn how technology is enhancing guest interactions, from self-service options to freeing up staff for personalized guest engagement. Revenue Maximization: Discover strategies like increasing revenue per available square meter (RevPAM) by offering innovative services beyond traditional accommodations. Employee Efficiency: See how technology is optimizing operations, reducing task times by up to 46% and allowing staff to focus more on guest satisfaction. Explore these insights and more on the Mews Community website. Read the full article and delve into the future of hospitality tech today! 🚀👉 Read more: How to define success

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MarketaOupi
Community Manager
2 months ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Industry News
Do’s and Don’ts of an Open API PMS: Insights from Our FounderNews

Greetings, Mews Community!We have some exciting industry news to share with you. Our founder Richard has written an insightful article on the dos and don’ts of using an open API property management system (PMS). As the hospitality industry continues to embrace cloud-native solutions, Richard’s tips will help you make the most of your technology.From leveraging connectivity and automating processes to prioritizing security and enhancing guest experiences, this article covers essential strategies to maximize your PMS.Read the full article here for more details: Read the Full ArticleHappy reading and feel free to drop a comment! 🌸

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MarketaOupi
Community Manager
2 months ago
J
Guru
j.spiessGuru
posted in Industry News
Loyalty Program for independent hotels - experiences, recommendations and best practices?

Dear community members and colleagues!Following up on some threads in this community I would like to ask the community about this topic.Competing with loyalty programs of big chains or OTAs is a challenge for small and/or independent hotels, especially in the competitive urban area, I believe.Loyalty programs that are not restricted to a single property or chain might allow to regain some market share back from OTAs and chains. On the other hand it also connects your hotel with competing properties. But I guess it’s still a net positive thing to cooperate in this way to offer some alternative to OTA Loyalty programs like “Genius” and “OneKey”, right?Have you been using a loyalty program like the following (those are just random ones I found with a quick online research, no affiliation what so ever) ?https://www.globalhotelalliance.com/https://theguestbook.com/What are your experiences?How do you try to gain some frequent travellers, besides the big OTAs loyalty programs everyone more o

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J
Guru
2 months ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Industry News
Embracing Friction in Hospitality: Finding Balance in TechnologyNews

Greetings Mews Community!We're excited to share an insightful perspective on the dynamics of hospitality with you. Take a moment to explore Richard Valtr's latest post, where he delves into the intricate dance between technology and guest experience in the realm of hospitality. Dive in and discover the art of embracing friction for enhanced stays.While automation streamlines operations, it's essential to preserve moments of human connection and spontaneity. Richard emphasizes the distinction between "bad" and "good" friction, highlighting the importance of understanding guest needs and fostering meaningful interactions. He warns against the pitfalls of excessive automation, underscoring the value of personalized service in creating memorable stays.Read the full article here.Happy reading! ⭐

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MarketaOupi
Community Manager
4 months ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Industry News
Unlocking Hospitality's Future: Office Hoteling Strategies for SuccessNews

Hello Mews Community,Have you ever wondered about the benefits of incorporating office hoteling into your hotel's offerings? Our recent blog post delves deep into this topic, highlighting industry trends and best practices for maximizing your property's potential.Discover how office hoteling can optimize space utilization, generate additional revenue streams, and enhance adaptability within your hotel environment. From flexible workplace strategies to dynamic space management tools, we've got you covered with insights and practical tips to elevate your hospitality game.To read the full article and gain valuable insights, head over to the original post here. And don't forget to download our comprehensive guide, "Maximizing Your Property's Full Potential," to unlock even more strategies for success in the hospitality industry.Let's embark on this journey together and reimagine the possibilities for your hotel's future! 🚀

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MarketaOupi
Community Manager
4 months ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Industry News
Unlocking Success: Partner Trends 2024News

Are you ready to elevate your hotel's success to new heights? We've got something extraordinary in store for you!Introducing our latest research findings: "10 Hospitality Partners for Hotel Success." This report delves into the world of hospitality integrations with Mews, unveiling the secret sauce behind properties like yours achieving results and ensuring unparalleled guest satisfaction.📚 What's Inside "Partner Trends 2024":🔝 Top Integration Partners: Explore the elite selection of partners that are reshaping the hospitality landscape and propelling hotels toward unprecedented success.🎯 Key to Your Success: Uncover the strategies and tools that are essential for thriving in today's competitive hospitality industry.🌟 Successful Hotel Management: Witness firsthand how Mews, combined with the pinnacle of revenue management, upselling, and housekeeping solutions, can transform your hotel operations.Ready to unlock the secrets to unparalleled hotel success? Download your copy of "Part

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MarketaOupi
Community Manager
5 months ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Industry News
The New Era of Hospitality Metrics for Revenue Managers GuideNews

Dear Mews Community,Are you ready to dive into the new era of hospitality metrics? We're thrilled to introduce our latest resource: "The New Era of Hospitality Metrics for Revenue Managers." In this comprehensive guide, we're unlocking the secrets to thriving in a world of blended stays, experiential travel, and performance optimization.📊 What's Inside: Rethinking Traditional Metrics: Say goodbye to obsessing over RevPAR or losing sleep over ADR. We're here to reveal the much more important metrics for revenue managers. It's time to shift your focus and discover what you should truly be tracking. 10 Ways to Measure Success: Get ready to revolutionize your approach to performance tracking. We're offering a modern revenue management cheat sheet filled with insights on optimizing operations and maximizing profitability.  📚 Ready to Level Up?This guide is packed with vital insights to help you stay ahead of the curve. Whether you're a seasoned revenue manager or just stepping into the

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MarketaOupi
Community Manager
5 months ago
Ben Hohnen
Mews Employee
Ben HohnenMews Employee
published in Industry News
Digital Access - IntroductionNews

 For any global hospitality business, not just hotels, using digital technology to improve the guest experience is a top priority for ensuring their long-term success. Making it easy for guests to access services is extremely important.Access includes everything: the physical equipment, computer programs, procedures, and how guests interact with it, and in turn represents considerable CapEx and OpEx. Within a total cost of ownership (TCO) analysis, traditionally this investment comes with expectations of redeeming 7-10 years of operational value. Access as a defining element of the GX (Guest Experience) 🛏️The costs and risks of entering the world of digital/mobile access may not be obvious right away. Beyond just the initial setup costs, there are risks of disruptions to the guest experience, which can also affect the frontline staff and make it harder to keep guests happy.We should appreciate the pioneers in this field who invested a lot to test these ideas in the real world as early

2223
Hel.L
6 months ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Industry News
ITB Berlin is round the corner, will you be there?News

🌍 Join the excitement as ITB Berlin 2024 draws near! The global travel industry is buzzing with anticipation. Come meet the team at Mews at stand 133 in Hall 8.1. You still have time to schedule a meeting with our experts.📅 Save the Date:March 5, 2024 Messe Berlin✨ Event Highlights:Visit stand 133 in Hall 8.1 and explore how Mews can make your hospitality dreams a reality. Book a meeting in advance with our Sales or Partnership teams to delve deeper into maximizing the benefits of Mews. Unwind and mingle at our stand with drinks and conversation starting at 4 pm on Wednesday, March 6th - let us know you are coming

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MarketaOupi
Community Manager
6 months ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Industry News
Mews voted Best Hotel PMS at the HotelTechAwards 2024News

Hey Mews Community! 🌟Guess what? We're thrilled to share some exciting news – Mews just won the title of Best Hotel PMS at the 2024 HotelTechAwards! 🏆 Yep, you heard it right, and we couldn't be more stoked!For those wondering, the HotelTechAwards are like the Oscars of the hospitality tech world, and we nailed it with a perfect 100 HT Score. Read more about the award here. Major shoutout to all of you who made this happen – without your trust and continuous support, we wouldn’t have reached this milestone.Jordan Hollander, Co-Founder of Hotel Tech Report, commented: "You may know them from seeing pink vans driving around Europe, or maybe you saw their massive team dressed like F1 racers at a tradeshow, but at the core of the Mews phenomenon is a rock-solid cutting-edge product.”And that's not all – we're not just a one-hit wonder. Mews also scored big in the Top 10 Places to Work and the Top 10 People’s Choice in Hotel Tech. Your feedback has kept us soaring high!Didn’t have time to

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MarketaOupi
Community Manager
8 months ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Industry News
Hospitality Insights: What’s in Store for ’24?News

Dear Mews Community,As we bid adieu to 2023, let's reflect on the transformative journey our industry has embraced. At Mews, we stay ahead by uniting the brightest minds in hospitality through our webinar series: Hospitality Insights: What’s in Store for ’24? 🌐🚀In our inaugural episode, discover shifts in legacy platforms, the triumph of early arrival charges, and the pivotal role of AI. Anticipate 2024 trends in space management, digital twins, and elevated guest experiences. 🏨🤖✨Part two welcomed industry titans from Deloitte, McKinsey, Forbes Travel Media, and HotelTechReport, offering diverse insights on recruiting top hotel talent, the evolving role of AI, and harnessing data for decisions. They also unveiled exciting predictions for 2024 – a glimpse into the future of hospitality. 🔮🗓️Embark on this enlightening journey by exploring the full breakdown, reliving 2023 highlights, and catching a preview of 2024 trends. The hospitality landscape is evolving, and Mews leads the wa

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MarketaOupi
Community Manager
8 months ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
posted in Industry News
Chopard launch their anti-hotel in Paris

Why a new Mews hotel in Paris avoided a PR launch and don’t like to make a big deal about being a hotel. Chopard shows us what ‘quiet luxury’ means and why they call themselves the ‘anti-hotel’ in this interview with CNN.Read the full article here  

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Sarah.Masterton-Brown
Community Manager
9 months ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Industry News
Join the webinar: serviced apartments and extended stay evolutionNews

📅 November 9th, 14:00 to 15:00 GMT ⏰ Join us for our exciting "Tech Talk: Serviced Apartments & Extended Stay Revolution" event. You'll hear from several speakers, including our very own Charlie Delamare. Charlie is a true Mews legend, and if you join us for this tech talk on serviced apartments and the evolution of extended stays, you'll discover exactly why.He'll dive into how Mews is adapting to cater to longer stays and changing guest preferences, plus a whole lot more.Mark your calendar for November 9th, from 2:00 to 3:00 PM GMT, and don't miss out on the discussion!Check out more details and register here 👈   

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MarketaOupi
Community Manager
10 months ago
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