Anything that's thought leadership, industry trends and helpful articles
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📅 November 9th, 14:00 to 15:00 GMT ⏰ Join us for our exciting "Tech Talk: Serviced Apartments & Extended Stay Revolution" event. You'll hear from several speakers, including our very own Charlie Delamare. Charlie is a true Mews legend, and if you join us for this tech talk on serviced apartments and the evolution of extended stays, you'll discover exactly why.He'll dive into how Mews is adapting to cater to longer stays and changing guest preferences, plus a whole lot more.Mark your calendar for November 9th, from 2:00 to 3:00 PM GMT, and don't miss out on the discussion!Check out more details and register here 👈
Dear Mews Community, 🍀In the competitive world of hospitality, your success depends on the people behind the scenes - your dedicated teams. Empowering your staff to work smarter can lead to improved operations, happier employees, and an exceptional guest experience.We prepared a handy guide for you. What's Inside? Discover how empowering your teams can positively transform your entire business. 📈Team Insights: We'll dive into essential departments within your property and discuss how empowerment can elevate their performance: Front Desk: Learn how an empowered front desk team can create seamless check-ins and personalized guest experiences. Reservations and Marketing: Discover strategies to boost occupancy, reach a wider audience, and create enticing promotions. Housekeeping: Ensure spotless rooms and swift service by empowering your housekeeping team. Food & Beverage (F&B): Elevate your dining experiences by empowering your F&B team to curate unique menus and offer
Hello Mews Community, 👋The well-being and security of our guests are non-negotiable. Now more than ever, we need to expand this promise into the digital world, given the rising occurrences of data breaches. The recent situations at MGM and Motel One underscore the need to tighten our digital defenses. Surprisingly, the majority of these breaches don't stem from sophisticated hacking but from deceptive social engineering that tricks people into giving up valid login details. 😨Our data analysis shows a concerning trend: over 90% of Mews users haven't enabled either Two-Factor Authentication (2FA) or Pin Unlock. This oversight leaves a wide-open door for nefarious individuals. Activating 2FA creates an additional barrier, making it dramatically more difficult for intruders to gain access, even if they know your password. 🔒Here's how to bolster your Mews account's defenses in a matter of minutes:1. Go to your profile settings.2. Find the security tab.3. Initiate Two-Factor Authenticatio
Hello Mews Community,We've got some fantastic news to share! Mews has done it again! We've snagged two incredible awards at the World Travel Tech Awards 2023. 🏆World’s Best Hotel PMS Solutions Provider World’s Best Independent Hotel PMS Solutions ProviderOur CEO, Matt Welle, couldn't be more thrilled. He said, "We never set out to serve just one category in one country. We aimed to be the best worldwide, for all types of hoteliers. We built a PMS that's flexible and inclusive, and these awards, chosen by our users, mean the world to us." 🌈And, there's more exciting stuff in the pipeline! Matt teased, "We have some fantastic innovations on the horizon, so keep your eyes on us. 👀"Thanks a million for your support, and here's to more amazing things ahead! 🌟Read more on our website 👈 or check our LinkedIn post 👈.
Hey there,Summer 2023 was a season of sunny skies, memorable vacations, and exciting adventures. But how did the hospitality industry fare during this peak season, especially when compared to the previous year? 📊 Well, wonder no more because Mews has just released the ultimate guide – the Mews Data Snap: Summer 2023! What's in this guide?This insightful guide provides a snapshot of the hospitality industry across five key areas, helping you gauge where you excelled and where you can make improvements. Here's what the Data Snap covers:🛏️Occupancy: How many beds were filled?💲 ADR: What was the average rate per room?💰RevPAR: How much revenue did you generate per available room?📲 Online Check-In and Upsells: How effective were your online check-in processes and upselling strategies?🏡 Additional Bookable Spaces: Did you make the most of additional spaces for bookings?Summer is crucial for hotels, and hitting targets matters. While it won't compare you to your goals, Mews Data Snap off
For any global hospitality business, not just hotels, using digital technology to improve the guest experience is a top priority for ensuring their long-term success. Making it easy for guests to access services is extremely important.Access includes everything: the physical equipment, computer programs, procedures, and how guests interact with it, and in turn represents considerable CapEx and OpEx. Within a total cost of ownership (TCO) analysis, traditionally this investment comes with expectations of redeeming 7-10 years of operational value. Access as a defining element of the GX (Guest Experience) 🛏️The costs and risks of entering the world of digital/mobile access may not be obvious right away. Beyond just the initial setup costs, there are risks of disruptions to the guest experience, which can also affect the frontline staff and make it harder to keep guests happy.We should appreciate the pioneers in this field who invested a lot to test these ideas in the real world as early
We’ve all been there: the daunting task of navigating a newly acquired piece of technology. While some are fortunate to have comprehensive guides, it's not a universal experience. Now, amplify this challenge a hundredfold within a dynamic setting like a hotel. The question arises: how do we create and maintain a seamless interface between staff and ever-evolving technology? 💻📟Historically, knowledge acquisition was limited to reading text or in-person training. Effective as they've been from the industrial revolution to the digital age, these methods have their drawbacks. For instance, not everyone finds reading extensive manuals engaging or efficient. It's a time-consuming process that demands a specific skill set for information absorption. Enter professional trainers. While they bring expertise and effective teaching methods, onsite training is often costly and logistically constrained, leaving newcomers at a disadvantage. Moreover, traditional methods often overlook the specifici
Hello Wonderful Community! We're thrilled to announce that Mews has been nominated for not one, but TWO prestigious awards at this year's World Travel Tech Awards:World's Best Hotel PMS Solutions Provider 2023: Vote for Mews World's Best Independent Hotel PMS Solutions Provider 2023: Vote for MewsThese nominations recognize our unwavering commitment to excellence and innovation in the world of travel technology. But we can't claim the title without your help! 💪 Voting runs until 3 September 2023. ⏰ Join us on this exciting journey and let's make Mews the undisputed leader in hotel PMS solutions for 2023. Every vote counts!Thank you for your continued support! 🌟
Connecting to different integrations has become a natural transition from our old custom ways in the hospitality industry. We've moved from on-premise solutions to the cloud. ⛅This step involves constructing a tech stack capable of responding to your needs and even acting as a savior for your business. 💻🛡️At Mews, we've noticed the trends. Over the last couple of years, on average, Mewsers have gone from 4 integrations to almost 6 integrations per property. A testament to how the Mews Marketplace continues to grow over time, with over 650+ integrations today! Clearly, the ability to connect to almost any solution within a single click is having its intended effect. 💹Naturally, hotel operators strive to create the perfect environment in our hotels for both clients and colleagues. But how do you actually choose the ideal integrations that fit your specific operational needs?The first part will always be defining a budget that factors in what you are and are not willing to do without.
Last week, Skift published an extensive report on The State of Travel 2023. Don’t miss it! It reveals 250+ insights defining the state of travel today and the trends that will shape the future. Through their findings, they have declared that 2023 ‘’is the year that travel fully recovered’’. Would you agree?There are some really interesting highlights around:Which are the countries are lagging behind in making this full recovery. GDP is 20-30% higher than it was pre-pandemic while travel has only just recovered. This suggests that there is still potential for significant ‘catch up’ growth in travel in every region of the world. U.S. outbound travel spending is $2 billion above pre-pandemic levelsAnd where the opportunities are for hotels:Remote work boosts travel: The impact of remote work for business travellers - the majority reported that they have taken more shorter trips and/or travelled for an extended time, due to the flexibility that remote work provides them.The blended travel
What really matters for hospitality operators? It's safe to say that "first impressions" take the top spot on everyone's list. 🥇When it comes to providing accommodation, a series of time-sensitive events occur before the big "Grand Reveal" for both operators and guests. The moment when guests finally access their accommodation is significant and defines their experience. It's like a "home away from home" where they can securely store their belongings, enjoy private amenities, rest, and plan their local activities in a calm and safe space. 💤🏡This point in the guest journey is crucial and cannot be compromised. The consequences of getting it wrong are immeasurable and cannot be fully captured by data or metrics. 📈The unsung heroes of hospitality are undoubtedly our beloved housekeeping teams. Underestimating the value of a housekeeping team is a recipe for disaster. Operators who empower their housekeeping teams on personal and professional levels can rest assured knowing they have f
Recently, Mews announced it’s partnership with Saira Hospitality, the pioneers of pop-up hospitality schools, to address ongoing staffing shortages and revolutionize education in the industry.This collaboration aims to attract, train, and retain hospitality staff for Mews customers. The partnership involves the creation of five new hospitality schools worldwide, starting with London on July 10th 2023, and later Amsterdam, using Saira's innovative curriculum to develop a skilled workforce. We’re inviting our customers to join us and be part of this great initiative. Currently we’re looking to recruit London-based Mews customers to become hiring partners in this program. If you’re you’d like to know more about the program, either add a comment in the thread below, or add your details to this form and we’ll reach out to you.Read more about the partnership in this May press release or watch our video from Unfold Amsterdam, where Paul Mooney, Mews CCO, interviewed Saira Hospitality’s CEO,
If you’re heading to HITEC Toronto, we’d love to see you at the afterparty - "ROC Out" 🎉Connect with industry peers and leaders over a game of pool or shuffleboard while enjoying open bar, delicious food, great music and stunning views of the Toronto skyline. Just a six minute walk from the Convention Centre, this event is sure to be a great time for all!Reserve your spot here
Hello, Mews Community! 👋The hospitality industry is rich with opportunities to learn, connect, and experience cutting-edge advancements. So far, 2023 has delivered some great industry events all around the globe. We've collated a list of must-attend conferences, exhibitions, and forums for the rest of the year. 📆If you're attending an event not mentioned here or have already registered for one of the listed events and would like to connect with fellow attendees, feel free to share your thoughts in this thread. It's a great opportunity to inform others and foster connections. 🤝EUROPE:HIC EveningCampVienna Vienna, Austria 19 June Amsterdam Boat Tour sponsored by Mews Utrecht, Netherlands 20 June UPNXT Hospitality Festival Munich, Germany 21 June HIC EveningCamp Zurich, Switzerland 4 September Hotel Industry Forum Algarve, Portugal 19 September HIC EveningCamp Cologne Cologne, Germany 26 September HIC EveningCamp Stockholm Stockholm, Sweden
Mews, the industry-leading hospitality cloud, has won the Travel Tech Titans award for 2023. 24th May 2023 press release The award recognizes innovative start-ups and scale-ups that are redefining the future of travel and hospitality, and Mews is a winner in the Late Stage Titan category, awarded to businesses that have received $50m or more in funding. “Travel Tech Titans are driving the transformation of travel, and we anticipate they could become pillars of the industry in the future,” said Gaurav Tuli, partner at F-Prime Capital. “On behalf of the judges, we're thrilled to congratulate Mews on this well-deserved recognition for all of their exceptional contributions to the industry.” A panel of 18 expert judges voted on a pool of 200 nominees across 21 countries, representing more than 12,000 employees and $6.9billion in funding. “It’s a real thrill to become a Travel Tech Titan,” said Richard Valtr, Mews Founder. “Like the mythical Titans, we hope we give birth to a new world ord
What’s the world's largest and longest-running hospitality technology event?That would be HITEC – or for those with more time – The Hospitality Industry Technology Exposition and Conference. It brings together hospitality's absolute best from around the globe, which naturally includes Mews. Mews will be at stand 1445 to talk how great hospitality tech can transform your business.Want to have a chat with the partnership team? Just pop by the stand or you can schedule a time slotSee you there! 🤙
This month marks Earth Day 🌏. We’d love to hear about how you are aiding sustainability in your property. Tell us your story and for every post in the below thread, Mews and Hotels for Trees will plant a tree on your behalf. 🌳 Here are some stories of how other Mews customers are delivering their vision of sustainability: The Emerald Stay team believes that the future of travel will be more human, local, and carbon mindful – all driven by great tech and innovation. That’s why every employee, including the founder, took part in a sustainability workshop that educates companies on the science behind climate change and empowers them to act. The team replaced single-use items with sustainable products across all properties and partnered with Sadhana Forest, a volunteer-based organization focused on reforestation. How does it work? After calculating carbon emissions, Emerald Stay matches the cost to offset and help rehabilitate nature. All these eco-conscious efforts are supervised by a
Celebrating World Book Day - what would you recommend? April 23rd is World Book Day. 📚 On this annual celebration of books and authors, I thought this community forum would be a great place to share our own recommendations of the great books we are reading, favorite books from the past, what book has had most impact on your life, etc.To kick things off, here’s some book reviews from our key speakers at Unfold 23: Richard Valtr, Founder, Mews:“Artificial Intelligence Guide for Thinking Humans by Melanie Mitchell. It's very readable and it gives you a really good insight into both the history of artificial intelligence and essentially where most of the world is.With all the fuss and hype around ChatGPT, it's important for most people to understand how some of these large language models have come to dominate our thinking about AI. Most people have the mindset of it being like Skynet and it's going to do all of its thinking for us, whereas what people are missing is the idea of how worki
Mews’ founder Richard talks of how hotels can and need to capitalise on their real estate to keep ahead.@community, would be great to hear how you’re innovating in this regard and what results you’re seeing from it. Who wants to kick us off by posting a comment below? Hotels are eating real estate: the future of mixed-use spaces and service-driven propertyby Richard Valtr In 2011, Marc Andreessen's landmark essay, Software is Eating the World, boldly proclaimed that every company would eventually become a software company. Fast forward to 2023, and the world of real estate is undergoing a similar transformation, with hotels at the helm. The future of real estate will be characterized by mixed-use spaces and a service-driven approach, with every property incorporating elements of hospitality to meet the evolving needs of occupants and visitors. The rise of mixed-use real estate Mixed-use real estate has been steadily gaining traction for years, combining residential, commercial, an
Mews’ Richard Valtr talks about new definitions of success in digital transformation in this year’s Hopsitality Yearbook:Hospitality industry insiders must think holistically about their properties and favilities, redefine metrics of success and create a new standard of excellence. Instead of treating their businesses as simply rooms, Valtr suggests operators should think creatively about generating new and ancillary revenue streams, such as memberships to restaurants, services, parking spaces, and fitness areas. Incentivizing guests to stay on-site is key to capturing their full spend, offering grab-and-go meals, co-working spaces, networking events, gym access, and memberships.Read the full article here The insights showcased in this year’s yearbook are derived from 55+ contributing authors, including notable industry thought leaders Michael Levie, Matthias Huettebraeuker, Markus, Venzin, Floor Bleeker, Willy Legrand, and many others. Key contributing organizations include EHL Busine
2022 H2 Data Dive is hereIndustry trends
Last month, we released the 2022 H2 data dive - a thorough report on the trends recorded for the last 6 months and glimpses of what is to come in 2023. What the data says about occupancy:Year-on-year, single night stays have decreased by 3% and 3-7 night stays have increased by the same amount. During most of H1, apartments has a clear occupancy lead over hotels and hostelsDownload the report to see more trends in other areas such as rate types, RevPAR and chargebacks.Mews 2022 H2 Data Dive
We don’t want you to miss out on this great hospitality event so we’re offering you a free ticket! 😄Promo code: Mews-CommunityBook your ticket hereWe have packed agenda and some great speakers. More on that on the Unfold site hereWhat session are you looking forward to the most?
Unfold is an annual hospitality tech forum hosted and curated by Mews. The fourth edition will bring together hundreds of the industry's most inspiring innovators, visionaries and thinkers to the Muziekgebouw in Amsterdam.This year's theme: The New Standard in Hospitality.When is it? Tuesday 4th AprilFeatured speakers include:Charlie McGregor, Founder and CEO, The Social Hub Kari Anna Fiskvik, Vice President of Technology, Nordic Choice Hotels Matt Welle, CEO, Mews Richard Valtr, Founder, Mews James Bishop, VP, Ecosystems & Strategic Partnerships, SiteMinder James Lemon, Travel, Transport and Leisure Lead, Stripe See the full speaker list here Book your ticket today!
This is a day in the Mews history books and you might have already seen the announcement but just in case you missed it:Mews closes $185 Million in fundraising to transform the hospitality industry for brands and their guests. 🥂🎉 The Series C fundraising brings the total amount raised to date to over $225 million. Latest funding led by Kinnevik and Goldman Sachs Asset Management; Akhil Chainwala from Kinnevik and Kirk Lepke from Goldman Sachs to join the board. Funding will be used to accelerate product innovation, global expansion and consolidation through its Mews Ventures arm. Take a look at the press release here and read what Richard has to say on the news here.More coverage here (that we haven’t written ourselves!) if you want to check it out:BloombergTech CrunchSkiftAnd, finally, in Richards words:All aboard the Mews rocket ship. 🚀
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