We operate a contactless hotel and are running into a recurring issue with last-minute bookings being assigned to dirty rooms in Mews.
We do not have every room cleaned daily, but we consistently have multiple clean and inspected rooms available to accommodate these bookings. The problem is that Mews does not provide an option to prioritize clean rooms during the assignment process. The only available options are top-down, bottom-up, or randomized, which results in guests occasionally being assigned to rooms that are not ready.
Given that room status (clean/inspected/dirty) is already tracked in the system, it seems like a basic requirement that last-minute bookings be assigned to a clean or inspected room by default.
This is creating operational issues for us and negatively impacting guest experience and reviews. Because we operate without a traditional front desk, we do not always have the ability to manually reassign rooms, especially for after-hours bookings.
To be clear, availability is not the issue. We have clean rooms. The system is simply not prioritizing them. How can we handle this? This seems like such a simple fix for Mews...
