Unanswered questions

Bonjour, tout les jours nous devons mettre toutes nos chambres inspectés malgré le fait qu’il sont utilisé, par contre nous devons faire cette opération chambre par chambre dans le statut des espaces mais cela devient est un peu long est-ce qu’il y a une place ou nous pouvons en un seul clic mettre toutes les chambres inspectés.  Autres questions quand je crée un groupe dans le bloc de disponibilité est-ce que nous sommes obligés de choisir un type d’espace car pour nous ça nous cause certain problème, nous aimerions plus les choisir nous même et ou les déplacés sur le calendrier….selon notre type d’hébergement nous jouons beaucoup à tetris et jusqu’à présent tout fonctionnais comme sur des roulottes (Hotello) mais avec Mews une toute autres histoires.Merci de votre aide 

bonjour pour un groupe de plusieurs personnes, peut-on avoir la facture détaillée avec les produits consommés par personnes. 

Hallo zusammen,ich hätte gern gewusst, wie ihr in Mews mit Mahnungen umgeht. Bislang hatten wir das Thema nicht, da eine einfache Zahlungserinnerung immer ausgereicht hat. Aktuell reagiert ein Kunde aber weder auf die Erinnerung noch auf unsere E-Mail, und ich finde in Mews selbst keine Funktion, um eine Mahnung zu erstellen und zu versenden oder übersehe ich hier etwas?Viele GrüßeCarolin

Hello — we’d like to test payment automation for card pre-authorization. How does this work for hotels that are already using it? My main concern is that pre-authorizations might be attempted on virtual cards or travel-agency cards. Has anyone had success with this? Thanks! 🌼

As for the guest journey, we have included the SMS add-on. It works well; however, we’ve noticed that for guests who don’t have an email address but only a phone number, no additional SMS is sent. We’re wondering if there’s a setting that allows the system to send the SMS in such cases — so that guests without an email address but with a phone number still receive the message. This would help encourage them to use the online check-in even when we don’t have their email.

Hi zusammen,wie wickelt ihr Gruppen in MEWS ab wenn es um Korrespondenzen und den ganzen Schriftverkehr?Wir nutzen MEWS in Kombination mit Event Temple aber beides ist nicht optimal?Habt ihr einen Workaround?Vielen Dank! 

Hello!We have recently started using the Integration to program keycards directly from MEWS. We are using version 1.1.36.0 of the Dialock KeyWriter.Unfortunately, seemingly at random, some of the programmed keys are not working i.e. the command is sent to the encoder and one card works while another card does not even though both keys were programmed together by the same command coming from MEWS.We are already in contact with Häfele support and have opened tickets with MEWS previously.We are in the process of trying to figure out the pattern and analyzing the error codes the locks/keys are producing.I know this is a shot in the dark and probably a pretty niche issue but it can’t hurt to ask and try using all possible avenues for finding a solution.Does anyone have experience in the setup of the integration or has anyone here run into this issue and was able to resolve it? If so we would be immensly grateful for any support or suggestions.Thank you very much

Bonjour, j’ai créé un groupe de 20 personnes, il y a 10 personnes dans le groupe qui veulent leur facture individuellement, pour preuve de présence. comment faire pour leur envoyer leur facture individuellement sans voir la facture du groupe.  Merci! 

Buenas tardes, quería saber si hay algún informe que pueda emitir Mews para saber el número de pensiones vendidas en el mes, diferenciando desayuno, media pensión y pensión completa entre adultos y niños.

In the new email template system:Is there a way to filter content blocks depending on the arrival date?It would be great to i.e. show offers for a ski pass only for reservations in the winter season, or ebike offers in the summer season. 

Hi everyoneWe’re running into a tracking and consent issue that I imagine others might have faced too — and I’d love to hear how you’ve solved it.First I’d like to add that the MEWS Booking Engine have been configured with the GTM-ID, and the GTM has been configured based on the documentation from MEWS. No issue here - everything works and it’s all good. The situation:Our main websites (www.steelhousecopenhagen.com and www.nexthousecopenhagen.com) uses Cookie Information as our CMP, and many visitors accept cookies there.However, when users move to the end of the MEWS Booking Engine flow, they are forwarded to the domain app.mews.com for payment and confirmation. Here they are prompted to accept cookies again, witch is very easy to over look and not do!Our guess is, that most visitors don’t accept cookies on app.mews.com, which means our purchase event for Google Analytics, Google Ads and Meta never fires — since consent isn’t granted on the MEWS domain. What we’ve found so far: Consen

We use the wireless terminal at the Front Desk, and our Wi-Fi is fast. It works very well overall, but there is a delay between when you charge the guest and when the payment is posted to the bill.Sometimes the guest becomes unsure and asks us questions like: “What does it say here?” Often the terminal displays messages such as: Enter code Multi currency Various messages about why the transaction didn’t go through Card not read correctly It would be great if the terminal’s status messages were also shown in the Mews UI, so that staff could follow the payment status and assist the guest when they ask questions on what steps to take.Just like you currently see a short confirmation in the upper right corner when a payment has been completed, it would be helpful to also see the status before the payment is finalized. Is there a setting for this? Does anyone know?

Hallo, kann mir jemand sagen, wie ich für die Übertragung die Tagessalden ausstellen kann?Uns fehlt eine detaillierte Aufteilung pro Gast