Mews PMS & Property Operations

Hello,is there a way to hide the room rate on the reservation confirmation when the guest has made their booking through an OTA that will pay for the room with a VCC? Our issue is with Expedia bookings that are paid with Expedia VCC; and we receive Expedia reservations through iHotelier channel manager.I know that there is a general setting to exclude reservation confirmation sending for bookings through a channel manager, and that the email editor has a condition ‘Unless there is a travel agency’ available, and that by configuring billing automation the room charges can be directed to the OTA. We do want to send the reservation confirmation to the guests booking through an OTA  We would like exclude specific OTA bookings, like Expedia channel-collect bookings, from having the room rate displayed.  I believe - I do NOT know as I haven’t tested this - the billing automation cannot be modified so that the room charges are routed to

Ist es richtig, dass man die auszuwählenden Klassifizierungen (Fluggesellschaft, Militär, wichtig,...) nicht ändern kann? Ist das in nächster Zeit geplant? Das wäre sehr wichtig - sicher nicht nur für uns. Vor allem in Bezug auf unser CRM für die Übertragung der Kundenkategorie… Bitte um Rückmeldung! 

What is going on with the rate management? Until yesterday I could simply select a date, a window would open up, and I could override the price.Now I first have to select the date, then a window opens with the pricing details, then I have to select ‘edit’, then I have to select the date, and only then can I change the price (‘Base price (incl. tax)’*)Is this something temporary? 

If I want to block out dates for certain room types, I need to create a restriction for each space category separately which is time consuming plus confusing as at some point you might delete a restriction and as there are so many, mistakes could be madeI have 8 roomtypes, and only want to sell 1 category during certain dates. That means I need to create 7 restrictions. it would be easier if we could select from the list on which categories it applies. At the moment this is not possible, you can only select 1  category (it’s one or all categories)

Wie kann man dieses Youlend Finanzierung aus dem Burger Menu bei den verschiedenen Benutzern und deren Rollen entfernen ? 

We gonna using the new mailing editor pretty soon, and with the merge-tags and conditions there are quite a few very powerful options to customize the mailings.We want to utilize the conditions and therefore my question is:Is there any kind of documentation about the available variables?With the prebuilt conditions i can see that there are different data objects like reservation or enterprise that contain multiple sub informations / properties accessed in the condition like enterprise.logo or reservation.nights. I haven’t found any information about these objects in the help articles so a way to check what variables can be used in there would be awesome.Maybe there is a console statement to log the information of these variables … something like this:console.log( mews.mailingeditor.variables)

Hello, we had the change for the E-Mail templates and need to create them completely new.But when we want du save and update them it never update.It shoul be updatetd after 1 hour. But even 4 days later it is not updatetd. Can anybody help us solving this issue. This is also not just one, but fours templates.It also worked before but since 4 days we have his issue. Kind reards Robby GeppertRooms CoordinatorHotel du Nord

We gonna use the new Mews mailing editor soon and there is one question i have:How do i copy contents from one mailing to another?Create the same contents over and over via the editor interface is extremely tedious so there has to be a way to copy these contents i guess … i’ve found a “import” menu point that is accessible via the three dots menu so maybe there is a way to import a template. Any infos on that?

Hi there!There is an “Import” button under the three-doted menu button in the Email template builder: Does anybody know what that does? It opens a file open dialog where .json files can be selected, but what kind of json files are supposed to be imported?I looked at the help file but found nothing explaining it. Or did I miss it?Kind regards,JP.

Ich komme noch einmal auf das Thema zurück. Vielleicht habe ich es nicht richtig verstanden: Preise und Restriktionen kann man für alle Zeiträume eingebenBuchbarkeit ist jedoch auf 365 Tage beschränkt Wie kann ich den Buchbarkeitszeitraum für uns intern und unserer Website öffnen? Oder müsste ich da mit anderen Raten arbeiten? Wir haben Gruppen, die teilweise 2 Jahre im Voraus buchen und können diese nicht eingeben. Welche Möglichkeit gibt es da?Danke für die Hilfe

Hallo zusammen,wir sind von HS3 zu Mews gewechselt. In HS3 haben wir mit sogenannten Dummy-Zimmern gearbeitet, um Gäste auf eine Warteliste zu setzen, wenn wir zum Zeitpunkt der Anfrage ausgebucht waren. Sobald ein Zimmer wieder frei wurde, konnten wir die jeweilige Person unkompliziert übernehmen.In Mews stoßen wir hier an Grenzen:Wenn wir zur internen Planung eine Überbuchung anlegen, lässt sich zwar die automatische Buchungsbestätigung unterdrücken, allerdings erhält der Gast dennoch im nächsten Schritt automatisch den Online-Check-in-Link und weitere Informationen. Das vermittelt schnell den Eindruck, dass das Zimmer bereits sicher sei, obwohl intern noch keine finale Zusage vorliegt.Dummy-Zimmer sind leider keine Option, da sie in allen Statistiken und in der Buchungsstrecke erscheinen, also weder intern noch extern geeignet.Wie geht ihr mit solchen Fällen um? Gibt es bei euch eine praxistaugliche Lösung, um Gäste intern als „Wart

Hat jemand eine Idee ob man Produkte für einen Zeitraum sperren kann?Da zum Beispiel einige Produkte nur für einen gewissen Zeitraum nicht verfügbar sind.Wie zum Beispiel die Halbpension. 

Hi everyone, My Team have noticed that when we look at a guest billing page and they have future reservations the bills do not display in chronological date order.A future stay for next year will sit above the stay for today and one for next week for example and it really confuses new hires. Also, why when we add a new product, it automatically makes a new bill now?This update is a wasting on our property and we waste a lot of time merging bills back together.Am I missing something?Does anyone have any tips on how to revert back to before the last update or to amend our property specifically? Any advice would be great. Thanks! 

Hello Mews Community, We would likes to offer a Black Friday promotion! From 31 October to 31 December (booking window) guests will be able to use a special voucher code when booking via our website. This voucher allows them to reserve stays for the entire year of 2026. Important details: The voucher applies only to a non-refundable rate, already discounted by 20%. This special non-refundable rate is valid for Suite categories only. All other (standard) rates remain available for all room categories and dates (outside the voucher-only setup). To participate, guests enter the voucher code at booking. We’d like if the MewsTeam could share more details and tutorials. Thank you!

I am building a date-restricted bounceback offer for travel with arrival dates between06/28/24 - 06/30/24, minimum 2-night stay, with a specifically created voucher (FAREWELL) using specifically created rates (PRIDE 2024 BB). The rates are part of my existing bounceback rate group (Bounceback) in which I have an already-functioning bounceback offer (an offer that is valid for much longer than the one I’m now building).RATES: The rates accurately shows the 20% reduction on the Pricing tab, and they are enabled on the Details tab.RESTRICTIONS: Using the existing bounceback offer as a reference I have mirrored the type of restrictions on the new offer, Closed To Arrival To 06/27/24, Closed To Stay 06/28/24 - 06/30/24 Excluding Min 2 Nights, Closed To Arrival From 07/01/24. Other restrictions already in place block out two space types, and All Dates, All Rates Max Advance 180 days (which is irrelevant because the promo period is wit

Hallo zusammen, mich interessiert das Thema vorzeitiger Check-out. Ein Gast bleibt beispielsweise vom 19.10. bis 23.10. und hat seine Rechnung bereits beglichen. Am 22.10. teilt er mir mit, dass er um 18:00 Uhr abreisen wird und er ist einverstanden, dass ich 100% Stornogebühren berechne bzw dass er kein geld zurück kriegt. Wenn ich jedoch das Abreisedatum in den Eigenschaften ändere, werden mir Stornokosten gutgeschrieben, die ich ausgleichen muss. Das möchte ich aber vermeiden und keine Stornokosten im Bericht haben. Gibt es eine Möglichkeit, einen manuellen Check-out durchzuführen, ohne eine Gutschrift zu erstellen?

Is it possible to enter instalments for longer than one year in advance? I can only find the option for 365 days. Thank you.

Hallo in die Runde, ich wollte mal nach Euren Tipps zu einem guten Workflow bei selbst zuzahlenden Leistungen bei Tagungsteilnehmern fragen: Wie legt ihr unkompliziert die jeweiligen Rechnungsanschriften an?Wie ordnet ihr Restaurantbelege korrekt zu?Wie bucht ihr Leistungen, die nicht von der Firma übernommen unkompliziert, am besten in einem Rutsch, auf die jeweiligen Teilnehmer? Ich freue mich auf Eure Tipps und Tricks. Vielen Dank. Carina 

Hallo Community, mir ist die Berechnung der Bettensteuer nicht ganz verständlich. Laut Gesetz muss sie auf den Nettoübernachtungspreis ohne Umsatzsteuer berechnet werden. In unseren Buchungen wird jedoch offenbar der Bruttobetrag (inklusive Umsatzsteuer) als Grundlage verwendet.  In dem Fall sind es 41,66 € (7.5%) vom Bruttobetrag (555,40 €). Gesetzestext: > Die Steuer bemisst sich nach dem Aufwand für die Übernachtung ohne Umsatzsteuer und ohne den Aufwand für andere Dienstleistungen.Link zum Gesetzestext: https://gesetze.berlin.de/bsbe/document/jlr-%C3%9CnStGBEpP4  Meine Fragen: Ist bei uns eventuell eine falsche Einstellung hinterlegt? Oder wird die Berechnung von Mews möglicherweise automatisch so vorgenommen?

Hi there, As admin, I want to re-activate a user currently listed as ‘inactive’. When selecting ‘edit details’, I see the status is listed as ‘inactive’, but there is no option for me to re-activate.Any help in this respect would be welcome.Thank you!

Hello,If you have a certain age restriction to be allowed to stay in certain rooms, how are you restricting this with the Mews booking engine? For example, we have one room type which cannot accommodate children under 5years. The only workaround we found is to write this in the room description, however guests still see the option to add how many children/infants to their reservation so doesn’t really solve the problem. We also have dormitory rooms which are adult only, but again they are offered child/infant as these are allowed in other room categories. Thanks, 

Hola,¿Por qué al hacer un split de una reserva para poder mover a los clientes a otra habitación MEWS genera una nueva reserva? De esta forma Analytics vuelca datos erróneos - además, si la factura ya está cerrada, te genera una devolución y un nuevo cargo y sinceramente no es nada eficiente este aspecto. ¿alguien sabe alguna otra forma de cambiar a un cliente de habitación sin que esto suceda?-------------------------------------------------------------------------------------------------------------------------------------------When splitting a reservation in order to move guests to another room, why does MEWS create a new reservation? This results in inaccurate data being reflected in Analytics. Moreover, if the invoice has already been closed, it generates a refund and a new charge, which is honestly quite inefficient.Does anyone know of an alternative way to change a guest’s room without this occurring?Kind regards,

Hi, I was wondering if there is a way to revert the dashboard/ home screen back to before the latest update. I’ve had increasingly negative feedback from my team that it is aesthetically worse and adds not benefit to their daily operations. They have also noted that reservations used to span x5 across, this has been restricted to x4 which restricts the information they are able to review at a time. Thinner rings/donuts are less eye-catching now that they are thin, this is unhelpful when they are in a high demand period and need information quickly. On their behalf, I thought I would just check and see if it would any way to undo the latest MEWS update.Kind regards :)

Hi Community,We work with a large number of groups in many different formats: call-off allotments, small 5-person groups, regular guests, apprentice days with fixed contingents and name lists, weddings, and more.For many of these, we receive name lists directly. In some cases, clients book multiple rooms for various dates throughout the year and request a short and detailed email summarizing what they’ve booked.Up until now, they've been receiving very long emails listing all services in detail – is there a better way to do this?