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Support down?

  • June 30, 2026
  • 4 replies
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Hallo zusammen, 

ich versuche gerade ein Problem an den Support zu melden und gehe über Rory, aber jedes Mal erhalte ich die Meldung “Die Sitzung ist beendet” - ein Ticket wird nicht eröffnet. 

Hat das noch jemand gerade? Auf der Status-Seite sieht alles “operational” aus  🤔

Best answer by Sarah.Masterton-Brown

Hi ​@Anne  Thanks for flagging this. Support is not down, however there is an improvement that is being worked on in the handling process of tickets being raised via chat. I can’t give an exact timeframe but I can assure you we’re working on it.

    4 Replies

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    • Sonja
    • Author
    • Community Catalyst
    • July 2, 2026

    oder kann sich vielleicht jemand vom Support dann einmal bei mir melden?

    Ich bekomme mein Problem nicht an Euch gemeldet, wenn ich mich aber nicht auch mit Euch in Verbindung setze, weigert sich der Support des Anbieters um den es geht, sich seinerseits die Angelegenheit anzusehen, und so komme ich gerade einfach nicht weiter… 

    Sarah.Masterton-Brown
    Mews Employee
    Forum|alt.badge.img+2

    Hi ​@Anne  Thanks for flagging this. Support is not down, however there is an improvement that is being worked on in the handling process of tickets being raised via chat. I can’t give an exact timeframe but I can assure you we’re working on it.

    If you want to go fast, go alone; if you want to go far, go together
    S
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    • Sonja
    • Author
    • Community Catalyst
    • July 2, 2026

    Thank you, Sarah, as it always is, I shortly after asking again got through to a wonderful support member who helped me after opening a chat from another property, I don’t know why Rory wouldn’t let me through - maybe it was just a technical hickup :) But, great to know there is an improvement in the works, as raising a ticket sometimes gets a little special ;) 

      Sarah.Masterton-Brown
      Mews Employee
      Forum|alt.badge.img+2

      Please to hear you spoke with someone. In the meantime, we’re looking into the fix for Rory

      If you want to go fast, go alone; if you want to go far, go together
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