Cancellation tags

Hello,

Review the policies applied to your different rate groups.

My best guess is that the "Partially refundable" status is being displayed because you have a maximum period set in the cancellation policy.

The "Free cancellation" and "Non-refundable" labels can only both be accurate once the free cancellation period has expired according to the cancellation policy. Otherwise, this configuration doesn't look correct to me either.

Hello,

Review the policies applied to your different rate groups.

My best guess is that the "Partially refundable" status is being displayed because you have a maximum period set in the cancellation policy.

The "Free cancellation" and "Non-refundable" labels can only both be accurate once the free cancellation period has expired according to the cancellation policy. Otherwise, this configuration doesn't look correct to me either.

Thanks ​@Robin Gustavsson, I appreciate that.  I checked my max periods and there are none applied to the relevant rate groups.

I’ll escalate it to MEWS support

​@Callum Wheeler is it maybe because of an payment automation? i double checked it on our WBE but it was not the issue. is there any product link which needs to be paid directl? otherwise it is probobly a bug.

​@Johannes Rott I think it must be some kind of bug.  It changes depending on the date I select for testing, which cannot be normal.  Superior room was Partial on 15 Sep, and same room type Non-ref on 7 Nov.

I have a case open with support now.

​@Callum Wheeler could you let us know the outcome?