Dear all,
We frequently deal with large group bookings that place a significant number of rooms on option, which can occasionally result in an overbooking situation. In many cases, these groups eventually release some of their rooms, meaning no additional rooms are required. However, if they do end up needing all of the rooms they have on option, we have to accommodate these guests by upgrading them to the next available room category at no additional cost.
I would like Mews to automatically block the next cheapest available room categories when we are, for example, two rooms overbooked. This functionality already works correctly through the Mews Booking Engine, but it does not seem to apply to other booking channels.
As we are part of Best Western, we also use MemberWeb.
Does anyone have experience with this setup or know how to configure Mews so that room availability is automatically adjusted in the event of an overbooking? Ideally, when we are overbooked, the next cheapest room categories would be held back from sale to ensure they remain available in case the overbooking cannot be resolved.
Thank you in advance for any advice or suggestions!