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Match & Merge: A new step toward more accurate and comprehensive Guest ProfilesNews

Hi everyone,I’m Mathias from the Guest Experience team. Today I’m excited to introduce our brand-new feature, Match & Merge. But before diving into the details, let me give you some context about why we built this and where we’re heading from here. Comprehensive guest profiles are invaluable for hospitality. A detailed, accurate profile gives you insight into who your guests truly are. This helps hoteliers to anticipate guest preferences, allowing for personalised experiences that exceed expectations. Our vision is to empower you to truly understand your guests: their past spending habits, their preferred amenities, and even tiny details like how they take their coffee. Imagine knowing that every time I visit your property, I’ll ask for oat milk with my coffee. That’s where we’re headed, but first, we need to address one of the biggest challenges you face today: duplicate guest profiles. Duplicate profiles are a common issue, often caused by third-party OTAs and integrations. These

40832

4 hours ago

OceberlinApprentice

How Do I..

Colors issues with {signInLink} Buttons and default Header Logo

Hello Community,I am reaching out regarding two issues with my booking confirmation email for a hotel, created through Beefree and integrated into Mews. Button Display: When I insert a button with the {signInLink} placeholder, the button appears in blue by default on Mews, despite the background colour I set in Beefree. I would like to know how to force the button’s colour in the HTML code so that it displays correctly. Header Logo: A default logo appears in the header on all emails in Mews. I am unable to remove it to personalise or replace it. Thank you in advance for your assistance with these points.Best regards,Océane

6410

6 hours ago

IvoHelper

Product best practice

Advice Needed: Setting Up Age Based Tourist Tax

Hello Mews Community,I’m looking for advice on how to correctly set up tourist tax for our property in The Hague. Currently, we have tourist tax configured as a product with a product rule attached. However, in The Hague, tourist tax is only applicable for guests aged 13 and above.The challenge we’re facing is that the product rule in Mews doesn’t allow us to add age conditions. Has anyone found a workaround or an alternative method to handle this kind of setup?Any insights or suggestions would be greatly appreciated!Thanks in advance,Ivo

132

6 hours ago

DirkVanGompelSenior Contributor

How Do I..

Rate Management / "Enhanced" Rates and Vouchers tables

Hi All,What is your experience with the new ‘Enhanced’ rate management overview?In my opinion it’s a big mess now, missing structure to have clear overview of your rates, base rates, rate groups, …..Search & filter options are nice but they are not stored, so every time you click on a rate and return to the overview they are gone again…Same for sorting options...I have the idea it’s released without it was even finished!Happy to read other hoteliers experiences on this.Best,Dirkhttps://releases.mews.com/en/enhanced-rates-and-vouchers-tables-in-mews-operations

462

8 hours ago

ChrisHoSenior Apprentice

DACH-based customers

e-Rechnungspflicht ab 2025

Hallo,hat jemand bereits mehr Informationen zu den e-Rechnungen, gefordert ab kommendem Jahr 2025?Wird das MEWS-System entsprechend umgestellt (PDF-Format bei Rechnungen nicht mehr zulässig)? https://www.dihk.de/de/themen-und-positionen/erste-klarstellung-zur-e-rechnungspflicht-104322 Danke + schönen Tag!

1905

9 hours ago

N.HALL ConsultingSenior Contributor

How Do I..

What determines or how do you change the Primary address on a profile with 2 addresses ?

How do I determine which of the addresses on a profile is to be the primary address ?

172

10 hours ago

jesson.athertonMews Employee

Mews Beta Program

Shape the Future of Mews BI: Beta Testers Wanted!

Hey Community 👋 Coming soon ...We're excited to announce that we're launching a beta program for our new Mews Business Intelligence (BI) add-on, and we're looking for enthusiastic participants to join us on this journey! Who We're Looking For:Single-service hotels, or Multi-property hotels where the primary business model is selling room nights. We will be selective based on this criteria before expanding support to more diverse business models. This focus ensures we can provide the best experience and gather meaningful insights during the beta phase. What You'll Get:Early Access: Be among the first to explore the new Mews BI, featuring drag-and-drop customization of dashboards. Manager Daily Dashboard: Immediate access to an out-of-the-box dashboard designed to streamline your daily management tasks. Upcoming Dashboards: We're developing around 10 exciting out-of-the-box dashboards, which will be released sequentially during the beta. What We Ask From You:Regular Feedback: Your ins

21631

10 hours ago

Sarah.Masterton-BrownCommunity Manager

Mews updates

Coffee Corner's latest edition - Explore the Future of Hotel Automation

Explore the Future of Hotel Automation with Mews, Flexkeeping, and WestCord HotelsIn the latest episode of Mews Coffee Corner, join Damien as he hosts Luka Berger, founder of Flexkeeping, and @mauritsbots , ICT Specialist at WestCord Hotels, to discuss the transformative power of automation in hospitality.The conversation focuses on:Streamlined Operations: Learn how WestCord Hotels transitioned from outdated systems to seamless, cloud-based integrations powered by Mews and Flexkeeping, resulting in smoother workflows and enhanced guest satisfaction. Empowering Housekeeping Teams: Discover how Flexkeeping revolutionized daily operations by reducing paperwork, minimizing human error, and enabling real-time task management, making housekeeping a cornerstone of exceptional guest experiences. Impactful Results: Hear how Hotel Jakarta achieved a 70% increase in rooms ready on time, delivering stress-free check-ins for guests and setting new benchmarks for operational efficiency. Personaliza

180

10 hours ago

rachelwuMews Employee

Mews Beta Program

🙌 Quick feedback needed: Help us improve Smart Tips

We've recently made Smart Tips available directly in our guest profiles to help you work more efficiently. Now we're exploring how to make these insights even more accessible in other aspects of your daily workflow.Would you help us by taking a quick user test? Your input will help shape how we integrate Smart Tips into the rest of the platform. The test will take no more than 5 minutes.👉🏼 Take the test here: https://app.useberry.com/t/tvwzayp1evb8Lc/Don’t hesitate to forward the link to any teammates who might be interested in providing feedback!Thank you for your time.Rachel WuSenior Product Designer (Guest Experience & AI)

100

12 hours ago

SarahTrepanierMews Employee

Hotello to Mews transition

Trucs & Astuces : Mise en Place d'un Groupe Complex pour le Moteur de Réservation

Karine vous a préparé une démonstration de la création d’un groupe complexe avec une négociation tarifaire et des items inclus. Ce groupe utilisera aussi le lien de réservation en ligne.👉 Le lien de réservation en ligne de groupe est inclus dans la version Enterprise. Il est aussi disponible en add-on dans la version Pro.

1 day ago

OceberlinApprentice

How Do I..

Colors issues with {signInLink} Buttons and default Header Logo

6410

6 hours ago

N.HALL ConsultingSenior Contributor

How Do I..

What determines or how do you change the Primary address on a profile with 2 addresses ?

How do I determine which of the addresses on a profile is to be the primary address ?

172

10 hours ago

Sebastian_MVMaster Apprentice

DACH-based customers

Aneige einer Verfügbarkeitskategorie

Wir haben unsere Raten in vier Kategorien unterteilt. Wenn ich nun eine neue Reservierung anlegen möchte, habe ich auf der rechten Seite ein großes Fenster “Reservierung”. Dies führt dazu, dass wir meine Kategorie nur teilweise und die andere garnicht mehr sehen / aufrufen können. Kennt jjemand dieses Pronlem und wenn ja, wie habt ihr das gelöst?

767

1 day ago

GarenneApprentice

How Do I..

Différence comptable lightspeed et mews

Bonjour,Nous avons une différence entre les chiffre d’affaire sur lightspeed et mews alors que les 2 sont reliés et bien paramètrés. Pourriez vous nous aider svp ?bien à vous

191

1 day ago

AntoineApprentice

How Do I..

Fatal error on Mews App iOS

Hello all,Our housekeeper manager tried to install the Mews App on her iPhone in order to release rooms quicker but when she launch the app, it says Fatal Error everytime.Can you please provide us a solution in order to fix the problem ?Thank youBest regards,Antoine

201

1 day ago

crawforcApprentice

How Do I..

Help Me Understand how travel agent commissons work

Traditionally, rates are considered commissionable / non-commissionable. It looks like Mews considers whether a travel agent is commissionable?I don’t understand how to manage this. I found the setting to enable the channel manager to create company profile/travel agent contracts. However in practice, I don’t understand what to do with this. I’m finding this incredibly confusing and complicated. How can I ensure commission is being calculated for commissionable rates, and that they are being paid on time?

251

5 days ago

IvoHelper

Product best practice

Streamlining Rate Structures in Mews: Seeking Advice and Insights

Hi everyone,We’re currently in the process of migrating to Mews, and one of the key areas we’re re-evaluating is our rate structure. In our previous system, we had an overwhelming 200+ rates! These rates were primarily created to gain segment insights and were set up for nearly everything—corporate contracts, GDS bookings, OTA channels, direct bookings, and more. While this worked for us in the past, it led to a lot of complexity in managing, maintaining, and analyzing our rate setup.As we transition to Mews, I’m keen on finding ways to streamline and simplify this approach. For instance:Corporate Rates: I don’t see the need to set up an individual rate for every single corporate negotiated contract anymore. There must be a more efficient way to manage this while still maintaining clarity in reporting and segmentation. Channel Rates: Similarly, creating rates for each channel (OTA, direct, etc.) feels unnecessary, especially since Mews already captures the channel in the reservation da

443

5 days ago

JonathanSaavedraApprentice

How Do I..

rates issues after a push Yield Planet

Im having some problems after manual push from MEWS to Channel Manager :( After the push I have received some reservations Full Board but as Only Accomodation rate Anybody else?

101

5 days ago

brianBLAUMaster Apprentice

How Do I..

Housekeeping Intervals

Hi,I'm looking for clarification on housekeeping intervals for long-stay bookings. Our goal is to clean each room every 7 days, but we want to control the specific day of the week when this cleaning occurs.I assumed that marking a room as "clean" would reset the 7-day interval each time. However, it seems the interval is only tied to the "system" status change date. For example, one room was marked "dirty" on November 5, and we cleaned it on November 8. Ideally, the 7-day interval would start from the most recent clean date (November 8), resetting the next cleaning date to November 15. But in this case, the interval reset on November 12, which is 7 days after the system’s initial "dirty" mark on November 5.Is there a way to adjust settings so the 7-day interval starts from the last manual cleaning date rather than the system date?

221

5 days ago

KathlynSenior Contributor

DACH-based customers

Kann man den TSE QR Code verkleinern?

Hallo zusammen, leider rutschen die Zahlungsinofrmationen immer auf eine zweite Seite, da der TSE QR Code so groß ist. WIr haben schon Kopf- und Fußzeile auf ein Minimum gesetzt. Dann schafft es der QR Code zwar auf die erste Seite, die Bankdetails rutschen jedoch auf die zweite. Gibt es eine Möglichkeit diesen QR Code zu verkleinern? Ich sehe keinen Grund warum der so groß sein muss. Liebe Grüße!

603

5 days ago

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