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Best practice: accounting workflow for pre-paid OTA bookings

Hi Community!I’m wondering what your workflow is for pre-paid bookings from OTA’s, those which are paid via bank transfer after guest departure.Booking.com, for example, is now only sending us pre-paid bookings. And we get paid once a week via bank transfer. No more virtual credit cards. Our current workflow is this:Routing rule will move room charges to Booking.com bill The guest does not get an invoice for their stay After guest departure, once we get paid, we move all bookings for that week in a single bill to Booking.com and close itIf the guest requests an invoice, before they are checked-out:Move the room charges back to the guest bill Create a deposit for the total amount send the positive deposit amount to booking.com bill Close the bill to the guest with the deposit The positive deposit amount will then be closed on the collective Booking.com billIf the guests requests an invoice after check-out, but before we closed the Booking.com bill:We cannot make deposits anymore We send

1 hour ago

ChrisHoSenior Apprentice

DACH-based customers

CheckIn Daten für alle Personen abfragen

Guten Tag, bis vor Kurzem war es nötig, beim Check In von ALLEN anreisenden Personen pro Zimmer die Daten via Kiosk abzufragen. Seit ca. 3 Wochen reicht es wieder, dass nur 1 Person mit persönlichen Daten eincheckt. Ist es möglich, dies umzustellen, damit wieder alle anreisenden Gäste das Anreiseformular ausfüllen müssen? Die Daten fehlen somit aktuell zur Auswertung für das Statistische Bundesamt. Vielen Dank!

16921

2 hours ago

GarenneApprentice

Product best practice

Combinaison de 2 produits qui ne sont PAS LIES à un tarif ET qui sont réservables et vendables en ligne sur notre moteur MEWS engine

comment créer une combinaison de 2 produits qui ne sont PAS LIES à un tarif et qui ont 2 TVA différentes ET qui sont réservables et vendables via le moteur MEWS enginePar exemple 1 menu à 85 euros (tva 10%) + accord boisson (tva 20%)Combinaison de produits que les clients pourront acheté sur le moteur de réservation MEWS en plus de leur chambre sous « améliorer votre séjour »Apres avoir beaucoup cherché dans le mews helps, je n’ai pas trouvé ce cas de figure.Je sais faire avec un produit RATTACHE a un tarif.Il existe des produit vendable en extra comme une bouteille de vin ou un départ tardif mais pas une combinaison de 2 produits.Merci pour votre aideVirginie

5 hours ago

SteffiApprentice

DACH-based customers

URGENT System slow

Hallo zusammen, seit über 1 Stunde ist Mews sehr sehr langsam. Hat noch jemand diese Problem?Viele GrüßeSteffi

659

5 hours ago

Hendrik RenkenHelper

Product best practice

Drops on mews booking engine with meta search

Hey,We recently reviewed our data regarding the booking engine and noticed that the conversion rate is really low when users come via Metasearch.For us, this has a lot to do with the information about the hotel that guests receive from the booking engine.Currently, users are redirected straight to the "select category" section, which is generally great, but it can be overwhelming for guests as no other information about the hotel is provided. I think to improve the conversion rate, it would be great to rebuild this section of the booking engine and include the possibility to add more general information.Is there something we might already be missing? What’s your take on this? Would be good to have some feedback. Best Hendrik

847

5 hours ago

MarketaOupiCommunity Manager

Mews updates

Hospitality Hot Topics: Transform Guest Experiences with PMS-CRM IntegrationNews

Hello Mews Community! 👋Ever imagined a hotel experience where every guest feels truly known and their preferences are anticipated from the moment they book? That’s the magic of connecting your property management system (PMS) with your customer relationship management (CRM). By uniting these systems, hotels can create seamless, personalized guest experiences and improve operational efficiency.Here’s a sneak peek at the benefits of a PMS-CRM integration:1. Personalized Guest Experiences Imagine welcoming a guest with their favorite room ready, a minibar tailored to their preferences, and an invite to try your chef’s latest dish. Integration helps you go beyond the basics to deliver unique, memorable stays.2. Prioritize What Matters Access to combined data means your team can focus on the guests and accounts that drive your business forward, making prioritization effortless and effective.3. Loyalty Rewards Your most loyal guests are invaluable. Using insights from integrated systems, yo

465

6 hours ago

coudert.mathiasMews Employee

Mews updates

Match & Merge: A new step toward more accurate and comprehensive Guest ProfilesNews

Hi everyone,I’m Mathias from the Guest Experience team. Today I’m excited to introduce our brand-new feature, Match & Merge. But before diving into the details, let me give you some context about why we built this and where we’re heading from here. Comprehensive guest profiles are invaluable for hospitality. A detailed, accurate profile gives you insight into who your guests truly are. This helps hoteliers to anticipate guest preferences, allowing for personalised experiences that exceed expectations. Our vision is to empower you to truly understand your guests: their past spending habits, their preferred amenities, and even tiny details like how they take their coffee. Imagine knowing that every time I visit your property, I’ll ask for oat milk with my coffee. That’s where we’re headed, but first, we need to address one of the biggest challenges you face today: duplicate guest profiles. Duplicate profiles are a common issue, often caused by third-party OTAs and integrations. These

16015

9 hours ago

MaxSenior Contributor

DACH-based customers

Plausibilitätscheck für offene Forderungen zum Monatsende

Wir haben bisher zum Monatsende einmal die offenen Forderungen zwischen Mews und Datev abgeglichen. Dazu haben wir die “Guthaben von Mews Payments” gefiltert. Bis Aug. 23 hat das auf den Cent gepasst. Seitdem wurden zunehmend Vorauszahlungsraten eingeführt und in den Zahlungen logischerweise Zahlung für Buchungen in der Zukunft enthalten sind. Durch diese Änderung funktioniert der Abgleich nicht mehr. Ich führe das auf die Umstellung zurück.Meine Frage: Gibt es einen Report, mit dem man zu einem Stichtag (z.B. Monatsende) alle Zahlungen, die eine Buchung nach diesem Stichtag betreffen, herausfiltern kann. Also alle Vorauszahlungen. Noch besser wäre es natürlich, in dem “Guthaben von Mews Payments”-Bericht die Vorauszahlungen auszunehmen.Ich habe dazu nichts gefunden. Über das Hauptbuch komme ich hier auch nicht wirklich weiter. Meine Versuche mit Mews Analytics waren ebenfalls nicht erfolgreich. Abgesehen davon dauern die Auswertungen viel zu lange….Wenn hier jemand Erfahrungswerte hat

300

12 hours ago

jones.ethGuru

Product best practice

Changed Checkin / Invisible Companions

Recently Mews decided to change the checkin / kiosk to not include guest companions anymore. In the current state the fetched information is below the minimum we need.Also problematic about the whole change is that this wasn’t communicated beforehand but instead a day late. With the impact on workflows and the confusion it created that should really be handled differently the next time.Right now we are looking for alternatives to replace the checkin / kiosk with a system that let us fetch the information we need but we don’t really want another service for that. I know that there are some plans to allow us to customize the information collected by the checkin which would completely solve the problems we have right now.Is there a rough timeline about these changes so we can plan accordingly?

896

13 hours ago

Aurelia FaberApprentice

How Do I..

"zum Mitnehmen"

Hallo zusammen,bei uns gibt es die Option rechts über den Kategorien “ Vor Ort Essen” und “Zum Mitnehmen” - gerne würde ich “Zum Mitnehmen” löschen. Man kann da automatisch eine Anpassung der MWST hinterlegen, da wir aber nichts haben, was man mitnehmen kann, würde ich das gerne deaktivieren. Ich weiß allerdings nicht wie. Hat da jemand eine Ahnung?LG, A. Faber

1 day ago

andreasHelper

Product best practice

Best practice: accounting workflow for pre-paid OTA bookings

1 hour ago

GarenneApprentice

Product best practice

Combinaison de 2 produits qui ne sont PAS LIES à un tarif ET qui sont réservables et vendables en ligne sur notre moteur MEWS engine

5 hours ago

SteffiApprentice

DACH-based customers

URGENT System slow

Hallo zusammen, seit über 1 Stunde ist Mews sehr sehr langsam. Hat noch jemand diese Problem?Viele GrüßeSteffi

659

5 hours ago

MaxSenior Contributor

DACH-based customers

Plausibilitätscheck für offene Forderungen zum Monatsende

300

12 hours ago

Aurelia FaberApprentice

PHman88Helper

Mews password reset email (unwanted)

Hello, We’ve been getting Mews emails lately: “as per your request; you can reset your account password ….”However, no (active) staff member or myself asked for a password reset.I can apparently disregard this e-mail. However, should I be worried someone is trying to get into my account?

391

1 day ago

Philipp100Apprentice

How Do I..

Booking.com deletes Online Check-In and Mews Messages Links

I am surprised that I couldn’t find any thread discussing this issue.Maybe I am the only one with this problemFor the past month, I’ve tried everything, but Booking.com continues to remove all links from every email we send. This prevents us from sharing the online check-in link or Mews Messages link with our guests.My booking.com account manager suggested writing out the link instead of using a button, but that didn’t work either.I even added the „app.mews.com“ link to Booking.com whitelist - „your approved links“The account manager is aware of the issue but hasn’t provided a solution.Does anyone know a solution to this issue?

534

2 days ago

PHman88Helper

How Do I..

Billing - added product displayed twice

Dear Mews, I noticed that on the billing screen, an added product is henceforth displayed twice.(although in fact consumed only once)I see this is to do with either “Linking product to reservation” or not.If you do (which is default), the 1 product is listed twice on the billing screen.If you don’t, the 1 product is listed once on the billing screen.1 product being listed twice on the same bill creates confusion - it gives the idea that there were two consumptions (whereas only one was taken).However, as the default setting is to link the product to a reservation, there must be a good reason to work this way? Please let me know what the best way to work is.Most clear way to work, as far as I am concerned, is that 1 added product is listed once on the billing screen (~ siutation 2).Any implications I should be aware of when not linking a product to a reservation?---I will visualise both situations: Situation 1: one product (minibar consumption) is added and ‘product is linked to reserv

290

5 days ago

sdorvilleNew here

How Do I..

checked in online, room category reserved and room number

Hello, I don't know if this topic has already been discussed. We've noticed, following feedback from a customer who checked in online, that when the customer fills in the online check-in form, the form confirms “the room category assigned”. However, in my opinion, it would be preferable to indicate “the room category reserved”, especially in relation to the paid upgrade feature of the reservation. For example, if we have upgraded a guest for free (for whatever reason, construction work, overbooking, etc.) and then, when they arrive, we change them back to their original category, it could be confusing for them. We've also had the case where the room number assigned to him was confirmed on the form, even though this room number can change at the last minute. Wouldn't it be better in this case to indicate “the category of room booked” on the online check-in form, and above all not to indicate the room number? If this is something we can do ourselves, could you please get back to me and t

6 days ago

AntoineD24Aero44Apprentice

How Do I..

Detailed invoice

Hi everyone 🖐️, For the moment our invoice look like this : I’d like to know how I can get a detailled invoice ‘cause sometimes the guests need a detailled invoice and sometimes not. How can I proceed to do that ? Thanks for the answer Antoine Dieudonné.

220

6 days ago

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