Hi everyone,
I am looking for some advice regarding Mews Kiosk and guest data/signature collection during check-in.
We are a seasonal property and, before opening the season, I upgraded from the Starter package to the Essential package specifically because I was advised by the Mews person assigned to my case that this would allow us to use Mews Kiosk to collect guest details and signatures during check-in, without relying on third-party tools as we had done before.
However, when our first guest arrived and we used the tablet, Mews Kiosk found the reservation, but then skipped the whole data collection and signature process completely. It went straight to showing the room information. The guest had not completed online check-in, and we have also tested this with our own reservations, so it does not seem to be an isolated case.
After checking Mews Community, I found some posts suggesting that a higher package may be required for this functionality and that Customer Success needs to be contacted. I opened a case through Mews chat, and the agent told me that I would need to upgrade again. However, the Mews agent who originally advised me says that my current package should already allow me to collect guest data and signatures through Kiosk.
So right now I have conflicting information from Mews, I am paying more for a package that is not solving the issue, and the person who advised me is currently on holiday. This is essential for our daily operation, especially now that the season has started, so I cannot wait much longer without a clear solution.
Has anyone experienced something similar with Mews Kiosk? Can someone from Mews or the community clarify exactly which package and settings are required to collect guest registration details and signatures through Kiosk?
Thank you in advance.
KR, Javi