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Scheduled payments

  • June 22, 2026
  • 3 replies
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Hi All,

Has anyone found a work around on how to manually schedule a payment?

If a card fails, we would love to be able to schedule the system to try again. 

Also for reservations made direct with the team, a payment request is used to capture the card data. It would save so much time if the team could then schedule when the final balance should be automatically collected. 

Thanks, 

 

Best answer by nicolai.bueno

Hi ​@Sam.C ,

Thank you for posting in the Mews Community. My name is Nic, and I'd be happy to answer your query.

I'd also like to acknowledge that ​@Erick Adorno  provided some great insights on this thread.

When a payment policy triggers an automatic charge and it fails (e.g., due to insufficient funds, an expired card, or a 3DS decline), Mews will take the following steps:

  • Mark the automatic payment as "Failed" in the Payment Attempts
  • Create a task for the property (if "Create payment task" is enabled on the rate group), or send an "Action Required – Automatic Settlement Error" email.

At the moment Mews will not automatically retry the payment. You can either manually retry it or submit a payment request. We encourage you to submit your feedback on this process to our feedback portal for our product team to review here. 

Regarding capturing card data for future settlements on manually created reservations, the guest portal is a great option. When you send a confirmation email, you can include a link for an online check-in through the guest portal (depending on your email customizations). The guest can then enter their credit card details, and the card will be charged according to your settlement rules which can be set to either manual or automatic. 

For additional information, you can refer to this help guide on the online check-in journey in the guest portal - The online check-in journey in the Guest Portal

I hope this helps. If you have any other questions or concerns, please do reach out.

Kind regards, Nic

Sam

    3 Replies

    Erick Adorno
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    Hi Sam,

    Two separate things here, and the honest answer is different for each.

    Collecting the final balance is solvable natively, no workaround needed. The card you capture with the payment request stays on file as a token, so put those direct reservations on a rate group with a payment schedule (Settings, Services, your stay service, Rate groups, enable "Use settlement deposits"). Set the policy to charge the balance at the offset you want, for example the full amount X days before arrival, and make sure automatic deposit collection is enabled for that rate group. Mews then charges the card on file on that date by itself. The team captures the card once via the payment request and never touches it again. The one limit: the timing comes from the rate group policy, not a free date the agent types per booking, so if you need different timings you'll need a couple of rate groups split by lead time.

    Retrying a failed card is where there's no native button. Mews flags a failed auto-charge for you, but it won't let you schedule "try this card again on Thursday." In practice you have three options:

    1. Re-attempt it manually from the guest profile, Payments tab, whenever you want.

    2. Send a fresh payment request so the guest enters a working card themselves. This is usually faster than chasing a dead card, because a retry on a card that already failed tends to fail again (expired, limit, blocked).

    3. If you want it fully automated, do it through the Connector API or a payment automation / dunning app from the Marketplace (which must be approved by them). The API can schedule a charge on a specific date per reservation and run your own retry logic, which is exactly the per-booking scheduling you're describing. That's the clean route if you have any dev resource.

    So: native deposit schedule for the automatic balance collection, and either a payment request or the API for retries.

    The missing piece you're really after, a per-reservation scheduled payment date with auto-retry built into the UI, is worth posting on feedback.mews.com. It's a fair ask and a lot of us would vote for it.
     

    Erick

    The Haus Group

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    • Sam.C
    • Author
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    • June 25, 2026

    Hi Erick,

    Thanks for your reply.

    Unfortunately a scheduled payment on the rate group will not work in these cases.

    Payment request does store the card on the guest profile, but it does not link the card to a particular reservation like a booking engine or channel manager reservation does. Because the card is not linked to the reservation the scheduled payments will fail. 

    Hopefully someone has set this up via the API and can share some feedback. 

    Thanks. 

    Sam
    nicolai.bueno
    Community Ambassador
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    • nicolai.buenoCommunity Ambassador
    • Community Ambassador
    • Answer
    • June 26, 2026

    Hi ​@Sam.C ,

    Thank you for posting in the Mews Community. My name is Nic, and I'd be happy to answer your query.

    I'd also like to acknowledge that ​@Erick Adorno  provided some great insights on this thread.

    When a payment policy triggers an automatic charge and it fails (e.g., due to insufficient funds, an expired card, or a 3DS decline), Mews will take the following steps:

    • Mark the automatic payment as "Failed" in the Payment Attempts
    • Create a task for the property (if "Create payment task" is enabled on the rate group), or send an "Action Required – Automatic Settlement Error" email.

    At the moment Mews will not automatically retry the payment. You can either manually retry it or submit a payment request. We encourage you to submit your feedback on this process to our feedback portal for our product team to review here. 

    Regarding capturing card data for future settlements on manually created reservations, the guest portal is a great option. When you send a confirmation email, you can include a link for an online check-in through the guest portal (depending on your email customizations). The guest can then enter their credit card details, and the card will be charged according to your settlement rules which can be set to either manual or automatic. 

    For additional information, you can refer to this help guide on the online check-in journey in the guest portal - The online check-in journey in the Guest Portal

    I hope this helps. If you have any other questions or concerns, please do reach out.

    Kind regards, Nic

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