Dear Mews-ers,
Sorry if a newbie question.
I am setting up a ‘Stay 3, Pay 2’ promo for certain low season dates.
The idea is to have it for arrivals on Sunday, Monday and Tuesday during designated low season periods (eg. January).
I’ve set up a rate group ‘Stay-Pay offer’ (basically non-ref policies),
and a rate (Stay 3, Pay 2) (-33% on the BAR)
so far so good.
But now I’d like to set up restrictions:
eg. closed to stay in high season, closed to arrival on Wed-Sat, etc.
Problem is that, when I consult the restrictions calendar view, I cannot see the rate group nor rate displayed - even if I choose to add a restriction.
Am I doing something wrong here - how can I resolve this issue, and have it shown in the calender view?
Essential before going live of course.
Equally so, how can I remove rate groups / rates from the calendar view when I am no longer using them?
Thanks!
Stay 3 / Pay 2 promo - setting up restrictions
Best answer by josue.orellana
Hello
I’m Josue - one of the Community Ambassadors - and I’m happy to help clarify your question regarding restrictions.
As mentioned by Manuel above, if the restriction was set for any rate / rate group, it would display them in the Calendar View of the Restrictions page, as long as the date filters are covering dates affected by the restriction.
If you’re not seeing it, the first thing to check is the date filters and then check if you can see the restriction in the List View.
If you can see it on the List View but not on the Calendar view even with the dates filtered correctly then this should be something Mews Support should review more closely and we recommend you open a ticket with us.
If you have any questions, please don’t hesitate to let me know! 😎
~ Best regards,
- Preferred Consultant
Can you see them in the list view? If not, they are probably not set, or not set to the relevant rate group/rate. Expand the date range in the list view filters to be sure.
Rate groups that do not have restrictions should not appear in the restrictions list or calendar view. If you see one, the restriction might accidentally have been set for this one instead of the other?
+1- Community Ambassador
- Answer
Hello
I’m Josue - one of the Community Ambassadors - and I’m happy to help clarify your question regarding restrictions.
As mentioned by Manuel above, if the restriction was set for any rate / rate group, it would display them in the Calendar View of the Restrictions page, as long as the date filters are covering dates affected by the restriction.
If you’re not seeing it, the first thing to check is the date filters and then check if you can see the restriction in the List View.
If you can see it on the List View but not on the Calendar view even with the dates filtered correctly then this should be something Mews Support should review more closely and we recommend you open a ticket with us.
If you have any questions, please don’t hesitate to let me know! 😎
~ Best regards,
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