Hi everyone,
On our previous PMS, managing optional reservations was simple and efficient. A guest who contacted us by phone and was interested in a reservation would receive a quote with a confirmation deadline (72 hours for example). To confirm, they were required to enter their card details. If they didn't do so within the deadline, the option expired automatically. If they did, the reservation was automatically confirmed. We didn't have to check anything — the card input was what triggered the confirmation.
With Mews, a guest can confirm an option in a single click without providing any payment method. We are therefore left having to manually check every confirmed reservation to see if a card has been provided, chase the guest if not, and worse, manually cancel a reservation that is already confirmed if they never pay.
Nobody would consider letting a guest book through the Booking Engine without entering a payment method. So why is this the case for a manually created option? It simply doesn't make sense.
We believe this feature is essential and would significantly simplify reservation management for many properties. Our proposal is that Mews makes it mandatory for guests to enter their card details or complete payment when confirming an option from the guest portal, with each property's payment policies then applying automatically.
If you're in the same situation, please vote for this proposal.
