group management

Hello Anna,

Do you mean like the example below?

This is possible, as we have managed to get multi-room reservations grouped. It all depends on how the reservations are sent.

If you check under “Origin” on the reservation, you should see three reservation numbers (they could all be the same or different, depending on the channel).
 

To give a very simple example, see below:

ORIGIN: IBE 0123: 1234 - 5678-1

• 0123 in this case would be the Group ID
• 1234 would be the channel/travel agency confirmation number
• 5678 would be the unique reservation number/CRS confirmation number (the -1 means reservation 1 of X)
   

For reservations to be grouped, they need to share the same Group ID, which in this example is 0123: .

So reservation 1 would look like this:

ORIGIN: IBE 0123: 1234 - 5678-1
 

Reservation 2 would look like this:

ORIGIN: IBE 0123: 1234 - 5678-2
 

Talk with your channel manager or CRS provider and see what they can do for you.

hmm.. ok. for example if someone books on best westerns website 2 rooms. they get crs

58155-02 - 0 and 58155-01 - 0. We want these 2 rooms to be merged into a group.

and the same for booking.com reservations where someone books multiple rooms they are grouped on booking.com extranet. we want them grouped in mews aswell.