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Breakfast folio adjustment not visible to guests

  • July 24, 2026
  • 3 replies
  • 101 views

Mark Alexander Joel
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Hi everyone! 👋

I think I may have asked this before, but hopefully the statute of limitations has expired by now 😅 So, here we go again:

Breakfast is included in all our rates. For accounting purposes, we need to automatically debit and credit the folio with our actual breakfast cost.

This works perfectly from an accounting perspective, but the problem is that guests can see these transactions on their receipt and in the kiosk.

We currently solve this in a not entirely optimal way using Billing Automation, but in a perfect world we would simply like these transactions to remain hidden from the guest – both on the folio/receipt and in the kiosk.

Has anyone found a better or alternative solution for handling this in Mews?

Best answer by Mark Alexander Joel

Thanks for your reply!

We have actually managed to solve this through Billing Automation. We moved these transactions from the guest account to a separate “dummy” account, where we collect everything on one bill that we then close.

This means that none of these accounting-only transactions are visible to the guest, either during online check-in or when using the Kiosk.

So for us, the issue is now resolved and I don’t consider it important enough at this point to raise a feature request.

Thanks again for looking into it!

3 Replies

Sarah.Masterton-Brown
Mews Employee
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Hey ​@Mark Alexander Joel Thanks for raising this. At present, Mews does not support hiding arbitrary accounting-only debit and credit transactions from both guest receipts and Kiosk. Billing Automation therefore remains the recommended workaround for now.

“Bill as package” may help consolidate package components on guest-facing bills, but it cannot currently be relied on to hide adjustment lines in Kiosk, so it would need to be tested carefully. This is a valuable product improvement, and we would encourage you to raise a feature request.


Mark Alexander Joel
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Thanks for your reply!

We have actually managed to solve this through Billing Automation. We moved these transactions from the guest account to a separate “dummy” account, where we collect everything on one bill that we then close.

This means that none of these accounting-only transactions are visible to the guest, either during online check-in or when using the Kiosk.

So for us, the issue is now resolved and I don’t consider it important enough at this point to raise a feature request.

Thanks again for looking into it!


Sarah.Masterton-Brown
Mews Employee
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Thanks Mark, and pleased to hear you’ve found a way around it. Understood re. the feature request.