Hi,
I´m looking for the user right which includes the ability to cancel a payment request?
I´ve got no answer from Rory. ;-)
Any tipps?
Best regards
Leif
Solved
User Right Payment Request
+1Best answer by josue.orellana
Hello
I’m Josue - one of the Community Ambassadors - and I’m happy to help clarify your question regarding permissions on canceling payment requests.
Based on the permissions currently available, there isn’t a dedicated user right specifically for canceling payment requests. The closest related permission is Charge cards online, as mentioned above.
The Cancel action is currently restricted to Administrator users.
The Classic permission Manage payment and cancellation policies is used to configure payment and cancellation policies, and does not unlock cancellation of an individual payment request. Therefore, an Administrator will need to cancel the request when this is required, for example when the guest has paid by manual bank transfer.
It may be helpful to add this suggestion on feedback.mews.com so other hoteliers can up-vote for this idea though.
If you have any questions, please don’t hesitate to let me know! 😎
~ Best regards,
+5Hello,
I haven't seen a specific permission for "cancel" requests, but I believe they should fall under the same permission as taking a payment.
+1Hello,
I haven't seen a specific permission for "cancel" requests, but I believe they should fall under the same permission as taking a payment.
That’s what I thought too, but no – you can create one, but you can’t cancel it.
+5Hello,
I haven't seen a specific permission for "cancel" requests, but I believe they should fall under the same permission as taking a payment.
That’s what I thought too, but no – you can create one, but you can’t cancel it.
+5Hello,
I haven't seen a specific permission for "cancel" requests, but I believe they should fall under the same permission as taking a payment.
That’s what I thought too, but no – you can create one, but you can’t cancel it.
That is strange. I tried it myself, and I can cancel the payment requests. However, I'm an admin, so naturally I would expect to be able to. I haven't heard any reports from our hotels about this issue either.
I can see that the "Charge Cards Online" permission is assigned, so perhaps that's the reason. Have you tried granting that permission?
+1Hello,
I haven't seen a specific permission for "cancel" requests, but I believe they should fall under the same permission as taking a payment.
That’s what I thought too, but no – you can create one, but you can’t cancel it.
That is strange. I tried it myself, and I can cancel the payment requests. However, I'm an admin, so naturally I would expect to be able to. I haven't heard any reports from our hotels about this issue either.
I can see that the "Charge Cards Online" permission is assigned, so perhaps that's the reason. Have you tried granting that permission?
Hi,
yes I did. That´s what I tought too. But “Charge Cards Online” seems not to be the right one.
We tried to assign this permission to our accounts team so that they could cancel orders if a guest used a manual bank transfer. The user therefore had the standard permissions of an accountant. 🤷♂️
+1- Community Ambassador
- Answer
Hello
I’m Josue - one of the Community Ambassadors - and I’m happy to help clarify your question regarding permissions on canceling payment requests.
Based on the permissions currently available, there isn’t a dedicated user right specifically for canceling payment requests. The closest related permission is Charge cards online, as mentioned above.
The Cancel action is currently restricted to Administrator users.
The Classic permission Manage payment and cancellation policies is used to configure payment and cancellation policies, and does not unlock cancellation of an individual payment request. Therefore, an Administrator will need to cancel the request when this is required, for example when the guest has paid by manual bank transfer.
It may be helpful to add this suggestion on feedback.mews.com so other hoteliers can up-vote for this idea though.
If you have any questions, please don’t hesitate to let me know! 😎
~ Best regards,
+1Hi
Thank you very much for your information and the clarifications regarding the permissions system.
So, it turns out that, in addition to the selectable permissions, there are further permissions that only an administrator user can exercise. And that’s why we can’t assign these individual permissions to users on a case-by-case basis.
Interesting.
Oh well, never mind.
Join the Mews Community!
Welcome Mews customers. Please use the same email address for registration as in your Mews account. By doing so we can help you faster if we might need to check something in your account.
Already have an account? Login
Login to the community
No account yet? Create account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.