Hello everyone, I was wondering if there's a way to automatically create certain tasks based on the length of stay? For example, a welcome basket should be brought to the room for any stay longer than 3 nights, or a reminder to change the sheets on the fifth day if the stay exceeds 5 nights. Creating each task individually is tedious and prone to errors. Thank you!
Solved
automated creation of tasks based on length stay
Best answer by josue.orellana
Hello
I’m Josue - one of the Community Ambassadors - and I’m happy to help clarify your question regarding automated tasks.
As suggested by
Mews Automations can create operational tasks and use reservation criteria such as stay length to decide which bookings should be included. So for use cases like a welcome basket for longer stays, or other rule-based operational tasks, this is the direction I would look at.
For example, you could set up an automation that:
- identifies reservations that match a length-of-stay rule
- creates a task for the relevant department
- runs on a schedule or from a reservation event, depending on the use case
If your property does not yet have access to Mews Automations, I would not expect a simple standard task setting in Mews Operations alone to cover this natively, so it would be worth checking with your Mews Customer Success Manager whether Automations is available for your property.
If you have any questions, please don’t hesitate to let me know! 😎
~ Best regards,
+2
Dear Johannes,
Could you please sign me up to the MEWS automations BETA as well? This is also a feature that would be great for our hotels.
Thanks in advance!
Kind regards,
Daniël Grit
Reception & Revenue Flonk Hotels
+2
Johannes, have you set up an automation that adds a task?
So far I haven’t been successfull setting it up so it works. It’s always ConnectorApi - Task creation failed with status code 401 and so far I could not fix it.
+1- Community Ambassador
- Answer
Hello
I’m Josue - one of the Community Ambassadors - and I’m happy to help clarify your question regarding automated tasks.
As suggested by
Mews Automations can create operational tasks and use reservation criteria such as stay length to decide which bookings should be included. So for use cases like a welcome basket for longer stays, or other rule-based operational tasks, this is the direction I would look at.
For example, you could set up an automation that:
- identifies reservations that match a length-of-stay rule
- creates a task for the relevant department
- runs on a schedule or from a reservation event, depending on the use case
If your property does not yet have access to Mews Automations, I would not expect a simple standard task setting in Mews Operations alone to cover this natively, so it would be worth checking with your Mews Customer Success Manager whether Automations is available for your property.
If you have any questions, please don’t hesitate to let me know! 😎
~ Best regards,
Hello
I’m Josue - one of the Community Ambassadors - and I’m happy to help clarify your question regarding automated tasks.
As suggested by
Mews Automations can create operational tasks and use reservation criteria such as stay length to decide which bookings should be included. So for use cases like a welcome basket for longer stays, or other rule-based operational tasks, this is the direction I would look at.
For example, you could set up an automation that:
- identifies reservations that match a length-of-stay rule
- creates a task for the relevant department
- runs on a schedule or from a reservation event, depending on the use case
If your property does not yet have access to Mews Automations, I would not expect a simple standard task setting in Mews Operations alone to cover this natively, so it would be worth checking with your Mews Customer Success Manager whether Automations is available for your property.
If you have any questions, please don’t hesitate to let me know! 😎
~ Best regards,
Thank you Josue, I had reported it to Carlos and it has been fixed in the meantime :)
+2
Johannes, have you set up an automation that adds a task?
So far I haven’t been successfull setting it up so it works. It’s always ConnectorApi - Task creation failed with status code 401 and so far I could not fix it.
HI
nein wir haben noch nichts aufgesetzt, da wir dafür aktuell noch flexkeeping nutzen, werden dies aber zeitnah angehen als Projekt...
Johannes, have you set up an automation that adds a task?
So far I haven’t been successfull setting it up so it works. It’s always ConnectorApi - Task creation failed with status code 401 and so far I could not fix it.
HI
nein wir haben noch nichts aufgesetzt, da wir dafür aktuell noch flexkeeping nutzen, werden dies aber zeitnah angehen als Projekt...
Ich bin gespannt auf Deine Eindrücke, ich find es noch ganz schön kompliziert - mit Hilfe von KI geht es schon, aber von alleine hätte ich das mithilfe der aktuell vorhandenen Anleitung nicht hinbekommen...
+2Meine Kollegin
+2
+1- Community Ambassador
I’m not able to add or update the video myself but I’m going to share this feedback with the team responsible for the documentation so they can check and consider adding a worked example for added clarity.
In the meantime, the current article is the best starting point for the setup, and for help with a specific automation flow, your Mews contact should be able to guide you further.
Best regards,
+2
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