Product best practice

Have you ever wondered how much you've collected in deposits for future reservations? If your property is using the deposit function in Mews, you now have a powerful tool at your fingertips with the latest release in Mews Analytics, the Deposit Ledger. Here's how to make the most of it. Here's how to make the most of it:1. Keep Tabs on Deposits and Prepayments🔹Track every guest's deposits and prepayments effortlessly.2. Easily Reconcile and Update Status🔹Access a comprehensive list of deposits and payments with clickable links to invoices, simplifying reconciliation and status updates.3. Spot Discrepancies and Errors🔹Quickly identify any discrepancies or errors in deposit amounts or dates, ensuring financial accuracy.4. Optimize Cash Flow Evaluation🔹Take control of your enterprise's cash flow by checking deposits for future reservations. What is very important to check is the the Deposit Ledger's lower section and especially I would like to highlight these three columns:- URL: Clic

Hey there, fellow Mews user! 😎We've got a nifty little trick up our sleeves that you might not know about. It's all about making your life easier when you're using Mews. Ever seen those little question mark icons in Mews? Well, there are two of them, and they're not just for show – they're your tickets to the help center!The Magic Question Marks ❔So, what's the deal with these magic question marks? There are actually two of them, and they're super handy. The first one is always there, in a little bubble, chilling at the corner of your dashboard. Click it, and you can either search for help articles or contact support via a form in the second tab.But here's where it gets even cooler. When you leave the dashboard and head to any section in Mews, a little question mark in a circle appears. It's like your helpful sidekick, ready to assist you wherever you go in the system.Context is King 👑Let's say you're knee-deep in creating a payment report, and you hit a snag. No need to go hunting f

 Are you using a Channel Manager to handle your hotel's online bookings? If so, you've probably encountered those "Action Required Emails", highlighting potential issues with reservations.These emails often contain valuable information that can save you time and prevent booking problems down the line. This week, we're focusing on making the most of these notifications and avoiding common pitfalls.1. Don't Ignore the Details: 🚨When you receive an "Action Required Email" take the time to read it thoroughly. These notifications typically include vital information about rate discrepancies, Travel Agency reservations, and more. Ignoring them can lead to unnecessary complications later.2. Act Swiftly: ⌛ Time is of the essence. Channel Manager errors often require fast action to ensure a seamless guest experience. The longer you wait, the harder it can be to resolve the issue, and the risk of overbooking or lost revenue increases.3. Check the Mapping: 🗺️ One of the most common issues highli

Hello Mews community! 😎As many of you continue your journey with the Mews Terminal 2.0, we want to make sure your experience is as smooth as possible. Based on recurring questions, we're here to provide clear instructions.This post offers a quick guide to address common queries and ensure seamless interactions with your Mews Terminal 2.0.Section 1: A Visual Guide to Your Terminal 👀 To better understand the Mews Terminal 2.0, take a look at this image: Section 2: Setting Up Your Terminal 💳 To start using your Mews Terminal 2.0, follow these simple steps:Open the battery compartment by pushing and sliding the battery door button.Place the rechargeable battery inside, ensuring it's aligned correctly. Lock the battery cover to secure everything in place.Before you begin, charge the battery using a USB DC cable connected to a power source. Section 3: Troubleshooting 🛠️ Encountering issues? Don't worry, we've got you covered! Here are some solutions for common hiccups you might encounter

Dealing with unexpected rebates and accounting discrepancies due to premature bill closures can be a significant challenge, especially for properties in the APAC region. To help avoid this issue, here's a valuable tip that can streamline your billing process and improve accounting accuracy: 🏨💼📊Tip: Deselect "Highlight Open Payments" for Precise Bill ClosuresBackground: Many properties ask Front office staff to use the Accounting Ledger to close bills for accounts that are tagged with ‘to be resolved’. The problem arises when staff members inadvertently have the ‘Highlight open payments’ option enabled.When selected, this option includes accounts with future, non-consumed reservations and tags them as ‘to be resolved’. This leads to premature bill closures and creates complications with cancellations, unexpected rebates and confusing accounting especially during the end of the financial year. This can also cause errors when receiving reservation modifications from your channel manage

Hello Mews Community, 🍀Did you know that the Loyalty section in Mews Operations holds untapped potential for your business? Surprisingly, it's a feature that hasn't been utilized as much as we'd like.Unlocking Loyalty's PowerLoyalty programs are crucial for boosting customer satisfaction and revenue, but it seems our Loyalty section isn't getting the attention it deserves.What You're Missing Out On 🔗 Seamless Connectivity: Connect existing loyalty memberships and update customer details effortlessly. 🌈 Diverse Program Support: Manage everything from internal to partner programs all in one place. 💼 Effortless Management: Easily enroll new members, update information, and allocate points. Simple Steps to Get Started🔎 Search and Access: Find customer profiles and head to the Profile tab. 🧐 Gain Insights: Discover loyalty program statuses and spot icons indicating necessary actions.Taking It Further 🚀 Tracking Program States: Keep an eye on statuses like new, pending, enrolled,

👋 Today, we're diving into an essential topic for our fantastic clients who use both Mews POS and PMS in their businesses. We've noticed that sometimes, clients make changes on one side without considering the impact on the other. Let's explore how we can keep everything running smoothly!⚠️ The Challenge: Changes Without Proper Synchronization 😕Here's the thing - we often see cases where clients make changes on Mews POS or PMS, assuming they'll automatically sync. But unfortunately, that's not how it works, which can lead to confusion and disruptions in your daily operations.💡 How POS Changes Affect PMS and Vice Versa 🔄It's crucial to understand how changes made in POS affect the PMS, and vice versa. For instance:🧾 Every invoice created in POS is automatically sent to the PMS, but the PMS needs to know how to handle them properly. 🗺️ Unmapped product categories or revenue centers in POS may lead to posting errors, as the PMS is not aware of them yet.💪 The Solution: Reach Out to

Psst! We've stumbled upon a little-known feature in Mews that can make your life so much easier when it comes to email management. 📫 In this "Tip of the Week" blog post, we'll share a super simple way to navigate to the email queue within Mews. No more complex searching, copying and pasting. Let's unravel this secret together! 💪Step-by-Step Guide:First things first open the guest profile you want to explore. Look for the "Dashboard" tab—it's your starting point, and it's right there, waiting for you. Once you're inside the Dashboard tab, keep your eyes peeled for the envelope icon. ✉ This humble little icon holds the key to the email queue, where all guest emails reside. Give that envelope icon a gentle click, and ta-da! You've successfully entered the mail queue, where you can effortlessly view all the emails sent to that guest.Benefits of Using the Email Queue Feature: 🌟Simplicity at its best: The email queue provides a direct path to the guest's email history, effortlessly simpli

Hi Community! 🙋🏼This article purpose’s is to discuss how best to filter through your Accounting Ledger to ensure you have the tools in hand to make the greatest use of it. ⚡ The Logic To use a report, it is always best to understand the logic behind the numbers. The information below is based on a report in mode Grouped and grouped by Owner The Detail Columns Open past revenue: Items consumed but still on an open bill. This means transactions, with a consumption date in the past that have not yet been billed or invoiced.Unpaid invoices: Issued invoices but still unsettled. (only available in General or Receivables type)Open prepayments: Prepayments on bills that are not yet closed.Closed future revenue:Items not yet consumed but already paid for and closed on the bill prior to arrival, i.e., a non-refundable accommodation payment for a guest staying in the future The Total Columns Deposit ledger: An overview of all payments with no consumed revenue posted against them yet. Guest ledg

Dear Community, 🙋🏻Today, we'd like to discuss a practice of closing bills before the arrival of guests and shed light on the challenges that can arise from this practice. 📄There are two distinct options depending on the legal environment regarding required deposits:Option 1 - Legal Environment with Required Deposits:In situations where deposits are mandated (usually for revenue and VAT reporting purposes), it is essential to close the payment against the deposit, rather than the entire bill. By doing so, the accommodation charges remain open, allowing for future updates and modifications to the reservation. If an automatic deposit settlement system is in place, the deposits will be posted, and the remaining positive balance will remain open until manually closed upon the guest's departure.Option 2 - Legal Environment without Required Deposits:In this scenario, where deposits are not necessary, there is no immediate need to close the payment upon receiving it. Instead, the bill can b

In the vast world of hotel management, there's a handy feature worth exploring – the Time Spent Report. It has some useful applications, especially when it comes to calculating city taxes. If you're curious, you can find this unassuming feature on your Dashboard under the Reports section.📊Let's take a closer look at its practical benefits:💠 Simplified City Tax Calculation: One of the helpful aspects of the Time Spent Report is its ability to assist with city tax calculations. By filtering guests based on age groups, it ensures you have a clearer picture of who falls within specific tax categories, saving you from potential errors or overpayments.💠 Customizable Insights: The report provides basic filtering options, allowing you to personalize your analysis. You can focus on specific services and segments, giving you a glimpse into relevant areas for your hotel's performance.The Time Spent Report offers some practical advantages. It's a useful tool to have in your hotel management too

In today's fast-paced digital world, the hospitality industry is constantly evolving to keep up with market demands and customer expectations. As hospitality professionals strive to deliver the level of service their guests expect, they are inundated with new strategic ideas and technological advancements, creating an ever-expanding set of features and tools to manage their day-to-day operations.That's when "Without Thought" by Naoto Fukasawa came to my mind. Naoto suggests that people should not have to think about an object when using it actively. This promotes a smoother relationship between the user and the object. Fukasawa's philosophy involves observing people's spontaneous behavior and incorporating those observations into design.  He came to this philosophy after realizing that although designers often aim to create special and attention-grabbing products, the user's experience of the product is not necessarily improved by these characteristics. Instead, Fukasawa advocates for