Product best practice

The Power of Modern POSHigh levels of stress can affect any hospitality setting, from restaurants to hotels. The solution? Embrace modern point-of-sale technology, like Mews POS, to alleviate stress and enhance guest experiences. Features like digital ordering, split bills, and online payments can expedite service and elevate guest satisfaction. 🛍️💳Inventory Woes and Cloud SolutionsInventory management can be a challenge due to manual stock checks and guesswork. To resolve this, a digital solution with integrated inventory management, such as Mews POS, can help teams track, analyze, and order with confidence. This system also facilitates real-time ingredient updates, eliminating the need for manual stock management. 📊🍅Streamlining AccountingAccounting can be a headache, but Mews POS has it covered. The system tracks deliveries, manages costs, streamlines purchasing, and integrates guest payments, eliminating the need for deciphering handwritten notes and streamlining the entire pro

In our community tip of the week, we're sharing a recent update to streamline company billing on our platform.Previously, you had the option to "Add company details" to a billing screen, which combined guest and company information on a single bill.Now, we have introduced a dedicated company bill feature for a more organized billing process. Here's how it works:Proper Company Bill: With the recent changes, a company bill only contains company details in the top part of the bill. To create a proper company bill, move the entire bill to the company profile. This ensures that only the company's information is displayed.   Guest Bill with Company Attached: In the past, attaching a company to a bill also included guest information, which was referred to as a company bill. However, this has now been refined. If you attach a company to a bill but still have guest details on it, the system will notify you that it's not a company bill. This is a guest bill with the company attached.   To make

Hey, Mews Community! 😉We've been getting some questions about Mews' editable history windows, so we wanted to provide a handy summary of how to make the most of them. These windows determine how far back in time you can modify reservations, ensuring you have full control over your property's operations. Here's what you need to know:The Editable History Window ⌛The editable history window in Mews lets you check guests in with a date in the past. Note: Mews considers the check-in time displayed in each booking, not the check-in time in your property's General settings.The Operational vs. The Accounting Editable History WindowMews offers two types of editable history windows: one for accounting and one for operations. The Accounting window is stricter, limiting changes to bill items to within one day. The Operational window is more relaxed, allowing actions like canceling a house use up to five days ago.Setting Up the Accounting Editable History WindowGo to the main menu > Settings &g

Dear Community, 🌸We've got a support tip this week that's coming straight from you, our awesome clients. We heard there was a bit of confusion around moving items on a bill, so we're here to clear things up.👉 Move Item:First things first, select the items you want to move. Once you select the first items, you'll notice a blue bar at the top of the billing screen appearing, showing the number of items you've selected and the total amount.One that same blue bar, you can find a "Move" button, once you click on it a new window appears.   Next step is to select the correct bill, where you want to move these and also if you wish to move these to a different customer or a company. You can also create a new bill directly from this dialogue.👉 Move Bill:Now, here's where a mistake can be made. If you jump right to the "Move Bill" button on the right, the entire bill will get moved. You also get a new window, where you can select if you want to merge the billsThis feature is designed to reloc

Our new SMS package has been sparking lots of questions. ⭐ So, we're here with quick and easy answers to the things you've been wondering about. 🤔  1. Sending SMS Messages in Different LanguagesQ: Can SMS messages be sent in different languages based on the guest's phone number? A: SMS language is based on guest preferences, nationality, or enterprise language, falling back to English when none are available.  2. Guest Responses to SMSQ: Can guests reply to SMS messages? A: Our SMS system supports one-way communication; guest replies are not sent.  3. Online Check-In and SMSQ: Does completing online check-in without providing credit card information mark a reservation as checked-in? A: No, check-in only occurs when guests reach the final screen of the online check-in.  4. Error Messages for Undelivered SMSQ: Is there an error message for undelivered SMS replies? A: This depends on more factors, such as the device a guest uses and the country to which we send SMS. If we use a Sender na

Mews payments: an interview with Charlie Delamare, Mews’ Solutions ArchitectCharlie shares his experiences from his previous life working in student accommodation on the drawbacks of manual payment processing and reconciliation, the risks of chargebacks and wasted time correcting errors.  All amounting to lost revenue and poor guest experience.This led Charlie to select Mews. Mews’ payment automation transformed how his property functioned: they changed payment terms to mitigate risks which ensured payment of no-show fees, were able to re-sell cancelled rooms and enjoy accurate payment processing with no manual errors, resulting in increased revenue for his business.You can also learn more about Mews’ payment terminals here Payments Q&A with Charlie: When using terminals does the money go to our bank account directly, immediately?  Money is paid T+3 days. You can read more about payouts here. As always, we are continuously working to better our offering so watch this space.    Rega

Dear Mews community, 😎In today’s topic I will show you how quickly to access all preauthorizations made in your property. 🏠Navigate to Menu – finance – Payment card report. In options tick the box “Display preauthorizations” to view only those preauthorizations made in the selected period.Here is the explanation on filter functions: Start: Specify a start date to limit results to a specific time period. End: Define an end date to narrow results to a specific time period. Origin: Identifies the original payment source. Gateway: Payment made either via Mews Payments or an Adyen direct account. Manual: Refers to cards/preauthorizations charged manually. Type: Choose specific card types for viewing or select "Select all" to view all results. Format: Filter by the type of card used. Physical: Represents a payment card physically presented or expected to be presented by the customer at a later date. Virtual: Denotes a one-time payment card, often created by OTAs to

Have you ever wondered how much you've collected in deposits for future reservations? If your property is using the deposit function in Mews, you now have a powerful tool at your fingertips with the latest release in Mews Analytics, the Deposit Ledger. Here's how to make the most of it. Here's how to make the most of it:1. Keep Tabs on Deposits and Prepayments🔹Track every guest's deposits and prepayments effortlessly.2. Easily Reconcile and Update Status🔹Access a comprehensive list of deposits and payments with clickable links to invoices, simplifying reconciliation and status updates.3. Spot Discrepancies and Errors🔹Quickly identify any discrepancies or errors in deposit amounts or dates, ensuring financial accuracy.4. Optimize Cash Flow Evaluation🔹Take control of your enterprise's cash flow by checking deposits for future reservations. What is very important to check is the the Deposit Ledger's lower section and especially I would like to highlight these three columns:- URL: Clic

Hey there, fellow Mews user! 😎We've got a nifty little trick up our sleeves that you might not know about. It's all about making your life easier when you're using Mews. Ever seen those little question mark icons in Mews? Well, there are two of them, and they're not just for show – they're your tickets to the help center!The Magic Question Marks ❔So, what's the deal with these magic question marks? There are actually two of them, and they're super handy. The first one is always there, in a little bubble, chilling at the corner of your dashboard. Click it, and you can either search for help articles or contact support via a form in the second tab.But here's where it gets even cooler. When you leave the dashboard and head to any section in Mews, a little question mark in a circle appears. It's like your helpful sidekick, ready to assist you wherever you go in the system.Context is King 👑Let's say you're knee-deep in creating a payment report, and you hit a snag. No need to go hunting f

 Are you using a Channel Manager to handle your hotel's online bookings? If so, you've probably encountered those "Action Required Emails", highlighting potential issues with reservations.These emails often contain valuable information that can save you time and prevent booking problems down the line. This week, we're focusing on making the most of these notifications and avoiding common pitfalls.1. Don't Ignore the Details: 🚨When you receive an "Action Required Email" take the time to read it thoroughly. These notifications typically include vital information about rate discrepancies, Travel Agency reservations, and more. Ignoring them can lead to unnecessary complications later.2. Act Swiftly: ⌛ Time is of the essence. Channel Manager errors often require fast action to ensure a seamless guest experience. The longer you wait, the harder it can be to resolve the issue, and the risk of overbooking or lost revenue increases.3. Check the Mapping: 🗺️ One of the most common issues highli

Hello Mews community! 😎As many of you continue your journey with the Mews Terminal 2.0, we want to make sure your experience is as smooth as possible. Based on recurring questions, we're here to provide clear instructions.This post offers a quick guide to address common queries and ensure seamless interactions with your Mews Terminal 2.0.Section 1: A Visual Guide to Your Terminal 👀 To better understand the Mews Terminal 2.0, take a look at this image: Section 2: Setting Up Your Terminal 💳 To start using your Mews Terminal 2.0, follow these simple steps:Open the battery compartment by pushing and sliding the battery door button.Place the rechargeable battery inside, ensuring it's aligned correctly. Lock the battery cover to secure everything in place.Before you begin, charge the battery using a USB DC cable connected to a power source. Section 3: Troubleshooting 🛠️ Encountering issues? Don't worry, we've got you covered! Here are some solutions for common hiccups you might encounter

Dealing with unexpected rebates and accounting discrepancies due to premature bill closures can be a significant challenge, especially for properties in the APAC region. To help avoid this issue, here's a valuable tip that can streamline your billing process and improve accounting accuracy: 🏨💼📊Tip: Deselect "Highlight Open Payments" for Precise Bill ClosuresBackground: Many properties ask Front office staff to use the Accounting Ledger to close bills for accounts that are tagged with ‘to be resolved’. The problem arises when staff members inadvertently have the ‘Highlight open payments’ option enabled.When selected, this option includes accounts with future, non-consumed reservations and tags them as ‘to be resolved’. This leads to premature bill closures and creates complications with cancellations, unexpected rebates and confusing accounting especially during the end of the financial year. This can also cause errors when receiving reservation modifications from your channel manage

Hello Mews Community, 🍀Did you know that the Loyalty section in Mews Operations holds untapped potential for your business? Surprisingly, it's a feature that hasn't been utilized as much as we'd like.Unlocking Loyalty's PowerLoyalty programs are crucial for boosting customer satisfaction and revenue, but it seems our Loyalty section isn't getting the attention it deserves.What You're Missing Out On 🔗 Seamless Connectivity: Connect existing loyalty memberships and update customer details effortlessly. 🌈 Diverse Program Support: Manage everything from internal to partner programs all in one place. 💼 Effortless Management: Easily enroll new members, update information, and allocate points. Simple Steps to Get Started🔎 Search and Access: Find customer profiles and head to the Profile tab. 🧐 Gain Insights: Discover loyalty program statuses and spot icons indicating necessary actions.Taking It Further 🚀 Tracking Program States: Keep an eye on statuses like new, pending, enrolled,

👋 Today, we're diving into an essential topic for our fantastic clients who use both Mews POS and PMS in their businesses. We've noticed that sometimes, clients make changes on one side without considering the impact on the other. Let's explore how we can keep everything running smoothly!⚠️ The Challenge: Changes Without Proper Synchronization 😕Here's the thing - we often see cases where clients make changes on Mews POS or PMS, assuming they'll automatically sync. But unfortunately, that's not how it works, which can lead to confusion and disruptions in your daily operations.💡 How POS Changes Affect PMS and Vice Versa 🔄It's crucial to understand how changes made in POS affect the PMS, and vice versa. For instance:🧾 Every invoice created in POS is automatically sent to the PMS, but the PMS needs to know how to handle them properly. 🗺️ Unmapped product categories or revenue centers in POS may lead to posting errors, as the PMS is not aware of them yet.💪 The Solution: Reach Out to

Psst! We've stumbled upon a little-known feature in Mews that can make your life so much easier when it comes to email management. 📫 In this "Tip of the Week" blog post, we'll share a super simple way to navigate to the email queue within Mews. No more complex searching, copying and pasting. Let's unravel this secret together! 💪Step-by-Step Guide:First things first open the guest profile you want to explore. Look for the "Dashboard" tab—it's your starting point, and it's right there, waiting for you. Once you're inside the Dashboard tab, keep your eyes peeled for the envelope icon. ✉ This humble little icon holds the key to the email queue, where all guest emails reside. Give that envelope icon a gentle click, and ta-da! You've successfully entered the mail queue, where you can effortlessly view all the emails sent to that guest.Benefits of Using the Email Queue Feature: 🌟Simplicity at its best: The email queue provides a direct path to the guest's email history, effortlessly simpli