Skip to main content

Get Help

Find answers to your questions. Ask the Community for help.

590 Topics
N.HALL Consulting
N.HALL ConsultingMaster Contributor
asked in How Do I..
Mews Analytics

Can anyone clarify whether revenue from availability blocks is reflected in Mews Manager Analytics, particularly in cases where none of the blocked availability has been picked up? I had understood that it wouldn’t be included until converted into actual bookings, but I’ve noticed no revenue increase even after the block was released and the spaces were booked.

473
Georg Gaag
Johannes Rott
Johannes RottMaster Helper
posted in How Do I..
MEWS SMS Service

👋 Hi everyone,We’re currently considering whether it’s worth paying for the SMS service from MEWS to notify guests about the online check-in. 📲💬Alternatively, we’re thinking about using WhatsApp messages via our local chatbot partner instead. 🤖📱Both options come with pros and cons.what do you think about? 

9513
j.spiess
Superstar Guru
J
JordaneGApprentice
asked in How Do I..
Facture détaillée pour les clients

Bonjour,Côté facturation, les compagnies qui réservent pour leurs employés nous demandent parfois une facture avec le détail des tarifs journaliers. Sur les factures actuelles, nous voyons seulement le total du séjour condensé.La seule solution que j’ai trouvé pour voir le détail, c’est d’aller décocher l’option ‘’Facturer comme un package’’ dans les options du séjour. Ça fonctionne bien pour les compagnies qui ont seulement des frais de chambre. Par contre, en décochant cette option, on voit la ventilation de tous les produits forfait lorsque la personne est en forfait, même si ces produits sont activés en tant que package. Nous ne pouvons donc pas garder l’option de package inactive.Est-il possible d’avoir un type de facture avec la section ‘’Séjour’’ pour les tarifs journaliers ainsi que le total des produits forfaits condensés dans une section ‘’Produits du séjour’’, par exemple?

585
dani.molina
Mews Employee
NicolasLA
NicolasLASuperstar Apprentice
asked in How Do I..
Online check-in URL

Hello community, does anyone have experience sharing the check-in URL? We need to send through a MEWS partner and also manually the URL that MEWS generates for each guest to iniciate the online check-in process.Also, I take this opportunity to ask if this is feasible, maybe MEWS has not developed this possibility yet or prohibits it for some reason. Any information on this topic, will be appreciated. Regards, Nicolas.

37312
Robin Gustavsson
Guru
ChrisHo
ChrisHoHelper
asked in How Do I..
Kiosk Check In Meldescheindaten können nicht abgerufen werden

Kiosk Check In Meldescheindaten können nicht abgerufen werden, daher kein digitaler Check In möglich!! Fehlermeldung.Jemand Erfahrung??

362
J
Guru
J
JoanneApprentice
asked in How Do I..
Adjust rates based on occupancy with optional availability blocks

Hello!I´m encountering the following problem. Most of our rates are linked to our Rack rate, hence it is the one I adjust based on occupancy. For this I usually use the occupancy chart which is directly available within the rate, for convinience purposes and to avoid having to switch between several windows.However, we do also work quite a lot with availability blocks for our group requests, also using the “optional/tentative” option for these groups. Hence, it does happen that certain room categories have a very low availability, because optional groups take over the capacity, however the occupancy shown in the rate window is still low because the group is optional and not definite. Would it be possible to include a tab in the rate window, that you can decide whether or not it shows the occupancy including optional bookings? This would be very helpful for us!Or did anyone else find a better solution? As said, we want to avoid have to constantly switch between windows.Thanks a lot!Joan

1082
K
Johannes Rott
Johannes RottMaster Helper
asked in How Do I..
Pricing on mews

Hi everybody,I might need your help again with rate management — maybe there's a workaround I’m not aware of.🛏️ For example:We usually charge an additional €100 per night for a suite.In high season, this increases to €200 per night.📅 Current issue:Right now, I have to update this manually every day, because: The €100 is set as an add-on linked to the room category, while The €200 needs to be manually adjusted in the daily rate during the high season. 🤔 My question:Is there a way to apply the €200 add-on only for a specific time frame,without affecting the original €100 setup for other dates?Any tips or workarounds would be greatly appreciated!Thanks in advance 🙏

494
Johannes Rott
M
MAISONMARSILApprentice
asked in How Do I..
serial number of the eAs

Where can I find the serial number of the eAs / software app from Mews? 

442
Linus.Bihn
L
Little Jack Boutique HotelApprentice
asked in How Do I..
Mailtemplates

I would like to adjust the email templates. Only when I look at the help article does it seem that adjusting the templates has had an update. I can only adjust the templates by changing the text; adjusting a layout does not work.Does anyone have any idea how I can also use the new feature?

373
j.spiess
Superstar Guru
Johannes Rott
Johannes RottMaster Helper
asked in How Do I..
Adding Hotel Address on inovice

Good morning ☀️Does anyone know how to add the company address on the invoice, separately from the logo?🏷️ Goal:We’d like to display the address clearly on the invoice, not just embedded in the logo image.🧾 Example placement options: 📍 Below or next to the logo in the header 📬 In a dedicated address section at the top 📄 Or in the footer area of the invoice 🔧 Issue:Right now, only the logo is visible — but we’d like the actual address to appear as editable text for clarity and compliance.❓ Does anyone know how or where this can be set up in our system?Thanks a lot in advance! 🙏

222
Johannes Rott
A
adriahanHelper
asked in How Do I..
Investor & Owner booking management

Dear community,we are managing apartments for private owners. As they all also book their holidays in their own units and want to have an overview of the OTB numbers in their unit, we are searching for a suitable integration or tool which does work with Mews. Any experiences out there? Thank you!

443
jessica.becker
Mews Employee
R
RaziMewsSuperstar Apprentice
asked in How Do I..
Limited Product

Hello, We use MEWS Kiosk check-in and I would like to offer lunch as an add on service to our guests during check-in process but it’s only available Monday - Friday. How do I do this in MEWS? I dont know where to start. Can someone please help? Much appreciated. RegardsRazi

334
R
Nina
NinaHelper
asked in How Do I..
E-Mail Vorlagen

Hallo Zusammen,bezüglich dieser Info wollte ich mal nachfragen ob das bei euch schon möglich ist?Wir haben versucht die E-Mails anzupassen aber bei uns wird noch die alte Variante angezeigt. Liebe GrüßeNina

303
Nina
J
JTJ46Apprentice
asked in How Do I..
Looking for a digital guest registration signature solution (without printing)

Hi everyone,I'm trying to find a simple and effective way to digitally collect guest signatures for registration cards using a tablet or phone, without having to print and scan the documents.Currently, Mews sends the online check-in, and while many guests complete it, not all do. So when they arrive at reception, we scan their ID using the Mews scanner, which works great — but we quickly hit a wall:➡️ There’s no way to collect a digital signature.➡️ The only option is to print the registration card and scan it again with the signature.Honestly, I’m surprised that Mews hasn’t built a simple solution for this yet.And for those about to say "Mews Kiosk" — I get it, but not all hotels can afford the upgrade to that level. What would be great is something similar to the ID scanner tool, which opens the camera — but in this case, a feature that activates a signature pad on a tablet or the Mews terminal, where the guest can sign with their finger.Does anyone know of a workaround or third-part

14412
elena.pudova
Mews Employee
Johannes Rott
Johannes RottMaster Helper
asked in How Do I..
Mobilitätsticket

Hi, is there anybody around from Salzburg or sourindings and using the FRIVA API to connect to Feratel?

395
A
M
mewsmaniacContributor
asked in How Do I..
Excel exports or connections from Mews to DATEV Unternehmen Online via OmniBoost

Hello dear Mews Community! We have changed our tax advisor. Until now, we worked with a physical folder, and 7 pages of the Mews accounting report were manually recorded. Now, we are transitioning to a digital exchange with a digitally equipped tax advisor. Are there any comparable hotels that digitally transfer their Mews accounting reports to their tax advisor? If so, what experiences have you had, and how do you work with Excel exports or connections from Mews to DATEV Unternehmen Online via OmniBoost? I would appreciate specific feedback. Looking forward to your insights! 

21410
The Suites Hamburg
S
SonjaHelper
asked in How Do I..
Vouchers

Is there a way to create a voucher code that is usable once, not a promocode that reduces the price but let’s say you have a giveaway for a special occasion for two nights, bookable via a code on the homepage?

686
Robin Gustavsson
Guru
Johannes Rott
Johannes RottMaster Helper
asked in How Do I..
Exportzeitplan

Hi guys 👋,we need a bit of help 🆘 on reporting 📊 and exporting the reservation report 📝 for our accounting 💼 — which is just the last day, from 11 AM 🕚 till midnight 🌙, due to accounting hours 🕒.We have found three different options 🔍 but neither of them work ❌.Kind regards 🤝 

766
Johannes Rott
Philippe H3C
Philippe H3CHelper
asked in How Do I..
Urgent Feature Request – Breakfast Split on Invoice

Dear Amazing Mews Team,We’ve been using Mews for the past four years. Over time, we’ve seen your CEO delivering inspiring keynotes, speaking about how Mews saves both time and money. Unfortunately, our experience doesn’t always match these promises — and it feels like someone is not telling the full truth.Right now, I urgently need a development to respond to a guest request — or perhaps your CEO can personally explain to the guest why your PMS is not functioning properly or efficiently in this case.Here is the situation:We need to split the breakfast charges. One breakfast is covered by the guest’s company, and the second breakfast (for the accompanying person) is to be paid directly by the guest. The guest has requested a separate invoice showing this breakdown.How can I do this in Mews?You already allow this kind of separation in the “Kids” section — so why can’t we apply the same logic here? Who was supposed to develop this feature in the past four years?I urgently need a solution

914
S
A
ablagoevApprentice
asked in How Do I..
Dietary/Allergies information

Is there MEWS report to export dietary information on guest profiles? Alternatively where can food allergies be recorded and easily exported via a MEWS report?

903
elena.pudova
Mews Employee
C
c.bonenfantApprentice
asked in How Do I..
Image sizing (product and rooms)

Hi!Does anybody have the image sizing specs for unit pictures and product images? Nothing quite seems to be resized properly to frame automatically by the system when uploading pictures (vertical or horizontal)

765
C
H
Hotel CoutettazApprentice
asked in How Do I..
Dietary/Allergies Information

has this been solved yet? Is there MEWS report to export dietary information on guest profiles? Alternatively where can food allergies be recorded and easily exported via a MEWS report?

281
dani.molina
Mews Employee
Johannes Rott
Johannes RottMaster Helper
asked in How Do I..
Expedia intergration

Good morning ☀️,I hope you're doing well!We're currently experiencing a recurring issue with Expedia Direct Connect and wanted to check if others are noticing the same: Specifically, we're seeing a discrepancy of €0.01 💶 between the booked rate and the amount charged via the Virtual Credit Card (VCC) 💳 provided by Expedia.This happens quite frequently and seems to be related to either rounding differences 🧮, tax or fee handling 💼, or possibly even currency conversion logic 🔄, even when the transactions are in EUR.Have you observed similar mismatches on your end? 🤔 If so, how are you handling or reconciling them in your system?Would really appreciate any insights or shared experiences 🙏

431
josue.orellana
Mews Employee
adriancoene
adriancoeneContributor
asked in How Do I..
Validate

Hi,In the past few days we are having this problem that the guest need to validate their email as last step of their online check-in but they don’t receive it.It’s anybody having the same problem? do you know how can we fix this?  

925
adriancoene
F
Friederike MengeContributor
asked in How Do I..
Zahlungen POS in MDWS

Hallo, wir nutzen XENIA als POS in unserem Restaurant.Die Umsätze werden auch alle nach MEWS übertragen, nur die externen Zahlungen nicht.Hat jemand das gleiche Problem?Der MEWS Support konnte mir nicht wirklich weiterhelfen und Xenia sagt auf ihrer Seite ist alles richtig eingestellt.Ich freue mich auf eure Antworten :)Liebe Grüße,Friederike

568
F
Community-widget-Referral-Program

Latest badge winners

  • Community Helper
    Monja Lorrehas earned the badge Community Helper
  • Community Helper
    Frankhas earned the badge Community Helper
  • Frequent Flyer
    dani.molinahas earned the badge Frequent Flyer
  • Community Helper
    ChrisHohas earned the badge Community Helper
  • Community Helper
    niki.dohas earned the badge Community Helper
Show all badges
Terms and ConditionsCookie settings