Skip to main content

Get Help

Find answers to your questions. Ask the Community for help.

561 Topics
Mathias Rajczak
Mathias RajczakMaster Apprentice
posted in How Do I..
Mews Template Fehlerhaft (keine Anzeige)

Liebe Communtiy, ich habe soeben alle Templates bearbeitet und nun auch getestet, jedoch kommt Finale bei der Mail immer leere Felder an siehe Screenshot, bitte um dringend Hilfe. Template in MEWS :   Finale Mail : Danke Euch Mathias 

50
Mathias Rajczak
Carsten Dauer
Carsten DauerContributor
asked in How Do I..
Housekeeping Team has full rights to view Manager Reports, finance,... ?

Good Day.When my housekeeping team members log into their accounts on a PC (not in the mobile APP), they can browse through all manager reports, financial details etc.Yes, I double checked if the rights setting is made for “Housekeeping only”.Just that one box is checked.Any idea why that is possible ?have a great day.Carsten 

1967
Carsten Dauer
littlemonkeyhostel
littlemonkeyhostelContributor
asked in How Do I..
Block booking after certain time

Hi all,Is there a way to block bookings after a certain time? For example, our reception is open until 8pm and I’d like to stop allowing bookings after 8pm. Is there a way to set this up in Mews?Thank you

205
Robin Gustavsson
S
SenseiHelper
asked in How Do I..
Request for Step-by-Step Process to Cancel and Refund a Reservation in Compliance with Italian Regulations

 Dear MEWS Support,I hope this message finds you well.We would like to ask for your guidance regarding the correct procedure to cancel a reservation and process a refund within MEWS Dashboard, particularly in line with Italian accounting requirements.Here's our current situation:After collecting a deposit, if we cancel a reservation and issue a refund, it appears as a positive charge, and the original deposit shows as a negative.However, in Italy, we are required to repeat or close the operation properly in order to ensure everything is accurately reflected for fiscal purposes.Could you please provide us with the step-by-step process for:1. Cancelling a reservation that has a deposit.2. Refunding the amount to the guest.3. Ensuring that all charges and refunds are recorded properly and compliant with Italian standards.Thank you in advance for your support. We appreciate your help in ensuring we handle these transactions correctly.Best regards,Simranpreet Kaur 

181
Sarah.Masterton-Brown
Mews Employee
j.spiess
Senior Guru
j.spiessSenior Guru
asked in How Do I..
KIOSK: Balance Check only at CheckOut?

Hello!Is there a way to setup the Kiosk so that the “Balance Check” option is only enforced during CheckOut?At CheckIn we don’t want to force guests to provide a credit card or payment, but upon CheckOut it should be enforced… As I understood the help article if I enable “Balance Check” Option it will enforce payments at CheckIn, but that’s not what we want as we want to keep the self CheckIn - especially in the night - as smooth as possible.Kind regards,Jean-Philipp

101
Sarah.Masterton-Brown
Mews Employee
Johannes Rott
Johannes RottSenior Contributor
asked in How Do I..
Expdedia direct Integration

 Hi everyone 👋,is Expedia 🌍 able to transfer the country 🗺️ of customers 👥 automatically to MEWS 🏨 as booking.com 📦 does?Would be great for statistics 📊✨. 

222
Johannes Rott
R
RSTERNApprentice
asked in How Do I..
Migration from RADAR to ROSS1000 in Rome, Italy ?

Hello Mewsers,Is anyone experiencing difficulties with the migration from RADAR to ROSS1000 in Rome, Italy ?Thanks for the support & have a great day!

61
Sarah.Masterton-Brown
Mews Employee
V
Vegard KaspersenSenior Contributor
asked in How Do I..
Booking.com blocking emails - Before start Online check-in

Is anyone else facing problems with sending before start/before start reminders to booking.com guest?We are pushing very hard to get our guest so check-in online, however I see that booking.com is not accually forwarding these emails to the guest. In MEWS it shows as sendt.  I have tried to make a booking myself at booking.com and it is not working. I tried to remove the Sigin box, in the email templets, with just a link however it is still not working. Funny thing is that when I send the bill it has acually worked.  Does anyone know how to fix this?

165732
O
Johannes Rott
Johannes RottSenior Contributor
asked in How Do I..
Expedia Integration

Just curious 🤔 — what happens if we don’t allow the Expedia 🌍 integration to create a travel agent profile 🧾?Is it then automatically assigned to the main Expedia profile 🏨🔗?

308
Johannes Rott
S
SonjaHelper
asked in How Do I..
Booking.com integration Outages

I have the feeling there are many outages with the booking.com integration lately, but we only “know” it as soon as a guest calls to let us know they still have not received their key codes. Is there a way to get a warning if the integration has a failure so we can manually pull the reservations before we get a notification from the guests? To avoid overbookings it would be super important to realize an outage ASAP

605
Johannes Rott
S
Senior Guru
smehiaSenior Guru
asked in How Do I..
Reward/Fidelity Program

Hello everyone Does anybody have an idea about a good Loyalty/Fidelity/Reward program an independant hotel could be attached to and therefore get an non negligeable advantage and an extra service to attract/retain their new/frequents guests ? Preferably in Europe, but open to the worldwide kind also of course 😉 Thanks in advance for your inputs and your help Stephane

305
S
Senior Guru
Johannes Rott
Johannes RottSenior Contributor
asked in How Do I..
Issues sending online echeck in email

Hey everyone! 😊Is anyone else experiencing issues with sending automated online check-in emails? 📧✈️We’ve been using Mews for about 2.5 weeks now, and suddenly, no check-in emails have been sent for the past few days. 😕We already have a ticket open with support 🎫, but maybe someone from the community has a tip or has seen this before? 🤔💡Thanks in advance! 🙏

90
Johannes Rott
Johannes Rott
Johannes RottSenior Contributor
asked in How Do I..
Mobilitätsticket

Hi, is there anybody around from Salzburg or sourindings and using the FRIVA API to connect to Feratel?

80
Johannes Rott
S
Sam.CHelper
asked in How Do I..
Schedule a payment

Hi all,We have setup our automated payment policies to charge guest cards, if a card declines we must mark the card invalid on the OTA and then 24hours later we can try the charge again and cancel the reservation. We would love to be able to manually schedule a 2nd payment attempt instead of manually trying the card again. If the card is then charged no further action is needed and we have eliminated the need to make additional manual checks.Anyone found a way to do this? 

353
Johannes Rott
Johannes Rott
Johannes RottSenior Contributor
asked in How Do I..
Early Check - in

Hallo zusammen,vielleicht könnt ihr uns hier schnell helfen.Wir haben immer wieder das Problem bei Frühanreisen, dass diese nur einchecken können wenn die Early Check.in Gebühr von 30 EUR akzeptiert wird, dies wollen wir aber nicht immer.Wir haben dieses Produkt bereits auf nicht mehr buchbar von Gästen und Mitarbeitern gesetzt, die Frage kommt aber immer noch… speziell vor 10 Uhr.Danke für die Hilfe.

252
Johannes Rott
K
KH-BeethovenHelper
asked in How Do I..
Secured Link for Credit Card Details

Can I send a customer a link via Mews that he can provide his credit card details in a secured way?Such as at online check in, but it does not make any sense to send a customer a request for online check in if his stay will only be in some months… Most guests don’t want to provide their credit card details by phone, mail or so and we don’t want to implement another system because Mews seems to be able to provide such a link. It would just be great to have it already before. I also tried to figure out a way that the guest is asked when confirming an offer with the {signIn} - but I didn’t manage. 

659
Robin Gustavsson
Johannes Rott
Johannes RottSenior Contributor
asked in How Do I..
Debitor vs. Zahlung

Hallo zusammen, wir stellen oft Rechnungen als Debitor aus, diese werden seit der Umstellung auf MEWS teils über den BEzahlbutton auf der Rechnung beglichen. Nun ist die Frage ob MEWS im HIntergrund den Debitor storniert und dies auf die entsprechende Zahlungsart umbucht oder ist hier eine manuelle Buchung notwendig. Sonst haben wir 2 Zahlungen aber nur eine Leistung.Danke für euren Input.

80
Johannes Rott
L
LauraHeimannSenior Apprentice
asked in How Do I..
Überbuchung

Hallo zusammen, leider haben wir in den letzten zwei Tagen zwei Überbuchungen über Booking.com und Expedia eingespielt bekommen, ohne das noch freie Zimmer verfügbar sind.Weiß jemand wie man herausfindet wo da der Fehler herkommen kann? Danke schonmal vorab Laura

265
Johannes Rott
jones.eth
Senior Guru
jones.ethSenior Guru
asked in How Do I..
How do you "rooms for single usage"?

The rate management in Mews is a bit shallow. Especially the pricing options for special occupancy (children or single person in double room) is really lacking some serious adjustability.We use rates for single usage rooms and had to compromise the way we handle children by quite a bit. The problem with rates is that the restrictions are (also) not powerful enough to handle that so in third parties these rates are just available  so its possible to book a single person rate even though there are multiple guests in the reservation.My question is: How do you manage these cases? Is there anything planned to revamp this lacking features?

814
jones.eth
Senior Guru
Carsten Dauer
Carsten DauerContributor
asked in How Do I..
falsche Zimmerkategorie auf Bestätigung

Edit: die erste, direkt aus dem Buchungsvorgang geschickte Bestätigung ist mit der angefragten Kategorie. Schickt man aber später eine weitere Bestätigung (warum auch immer), steht die höhere kategorie in der neuen Bestätigung. Sie reply weiter unten.Moin.Gäste buchen telefonisch/email eine bestimmte Kategorie.Ich buche sie unter der gewünschten Kategorie ein, da die Kategorie aber wissentlich ausgebucht ist, schiebe ich sie in die nächst höhere Kategorie.Der Gast bekommt aber in der Bestätigung die höhere Kategorie bestätigt und beruft sich später darauf.Meine Idee war ja, den Gast erstmal sicher zu haben (z.B. Stammgäste, die immer nur in Economykategorie buchen, eigene Rate haben odgl.)Wenn jetzt zwischenzeitlich wieder in der Economy Stornos reinkommen, schiebe ich sie wieder runter um die bessere Kategorie frei zu haben für Gäste die mehr zahlen, bzw. der Gast hatte reines EZ gebucht und ich schiebe ihn erst in DZalsEZ und später fehlt mir das DZ, weil der Gast nun auf sein  in de

9110
nicolai.bueno
Mews Employee
barb00sa
barb00saSuperstar Helper
asked in How Do I..
Issue with Credit Card Pre-Authorization Process

Subject: Issue with Credit Card Pre-Authorization ProcessHello everyone,At Hotel St Pol, we require a credit card number from all our guests to guarantee their booking. For direct bookings, we ask for the credit card number, and during online check-in, the guest must confirm their credit card. When booking online, the guest enters their credit card number and must immediately verify it.Until about 10 days ago, we had to ask approximately 15% of our guests to verify their credit card because they hadn't done so yet. However, in recent days, we've encountered issues with about 70% of our reservations when attempting to perform pre-authorizations. We are curious if there have been any changes to the software or with Stripe that could be causing this.For some of our regular guests, who have a valid credit card on file, we suddenly receive a "Pending" status, or we find it impossible to perform a pre-authorization, receiving messages that immediate payment is required, which then gets decli

748
adeline.baesler
Mews Employee
F
Friederike MengeMaster Apprentice
asked in How Do I..
Zahlungen POS in MDWS

Hallo, wir nutzen XENIA als POS in unserem Restaurant.Die Umsätze werden auch alle nach MEWS übertragen, nur die externen Zahlungen nicht.Hat jemand das gleiche Problem?Der MEWS Support konnte mir nicht wirklich weiterhelfen und Xenia sagt auf ihrer Seite ist alles richtig eingestellt.Ich freue mich auf eure Antworten :)Liebe Grüße,Friederike

254
F
adriancoene
adriancoeneMaster Apprentice
asked in How Do I..
Validate

Hi,In the past few days we are having this problem that the guest need to validate their email as last step of their online check-in but they don’t receive it.It’s anybody having the same problem? do you know how can we fix this?  

643
Robin Gustavsson
J
JeffIrwinApprentice
asked in How Do I..
Why are rooms that are dirty automatically changing to clean

For the last couple mornings my head housekeeper has noticed that all stays are automatically being changed to clean, but they should be dirty so she has to manually change them to dirty? does anyone have a fix for this ? 

638
nicolai.bueno
Mews Employee
dbarnesen
dbarnesenMaster Helper
asked in How Do I..
Mews digital key + Salto

I just wondered if anyone has heard any more about the Mews digital key being available for Salto locks? It has been mentioned before in a webinar, but i just wondered if there is any more concrete information about when it will be available?

925
O
Community-widget-Referral-Program

Latest badge winners

Show all badges
Terms and ConditionsCookie settings