Discuss Mews Products

Sometimes one payment needs to do more than one job.A company might make a single payment covering several stays or events. A group may have shared charges alongside separate bills. Or a payment simply needs to be redistributed after the billing setup changes.Until now, there was a catch: one payment could only sit on one bill.That meant extra steps to get every bill balanced, often using manual payment adjustments that made a straightforward task more complicated than it needed to be.Split it, balance it, move onYou can now split an existing payment across two or more bills directly from the billing screen.Choose to split it by amount or percentage, then decide where each portion should go. Mews suggests a sensible starting point based on the balance, and you can add further splits if needed.Changed your mind? No problem. You can edit the distribution again while the bills are still open.The original payment remains traceable, while each split appears on the bill it belongs to. So eve

My Hotel is located in Pinellas County, Florida, USA, where three separate tax brackets are applied too room rent including 6% Florida State sales tax, 1% Pinellas County sales tax, and 6% Pinellas County Tourism Development tax. Collectively, these total 13%. However, due to rounding to the nearest penny, when applied individually, the total can vary by $0.01 - $0.05 depending on the number of nights on the reservation and how the tax brackets are configured.In Mews, they are configured as three separate tax brackets to accurately track how much is owed to each governing body and for which tax. Each day, I have to review the Billing screen for each OTA group to look for room reservations where payment has been applied using a Virtual Credit Card pre-approved for a specific amount which may be an exact match to the room and tax total or may be $0.01 - $0.05 more or less. I am attaching pictures to show what this looks like before I make adjustments and after I make adjustments.To enabl

My Hotel is located in Pinellas County, Florida, USA, where three separate tax brackets are applied too room rent including 6% Florida State sales tax, 1% Pinellas County sales tax, and 6% Pinellas County Tourism Development tax. Collectively, these total 13%. However, due to rounding to the nearest penny, when applied individually, the total can vary by $0.01 - $0.05 depending on the number of nights on the reservation and how the tax brackets are configured.In Mews, they are configured as three separate tax brackets to accurately track how much is owed to each governing body and for which tax. Each day, I have to review the Billing screen for each OTA group to look for room reservations where payment has been applied using a Virtual Credit Card pre-approved for a specific amount which may be an exact match to the room and tax total or may be $0.01 - $0.05 more or less. I am attaching pictures to show what this looks like before I make adjustments and after I make adjustments.To enabl

Hello everyone,I’m new to this community 😊 Hope to connect with you all!Mainly for the hoteliers here: Customer Alliance and Mews are integrated - the connection syncs guest data and automatically triggers pre-, during-, and post-stay surveys based on the reservation status in the PMS. The feedback can also flow back into the guest profile in Mews - Smart Tips, so the team sees it alongside the rest of the guest information.Is anyone here already using the two together? Happy to hear your feedback!Cheers from Berlin, Shanna 

With mandatory e-invoicing coming to France, an invoice that gets stuck in the wrong flow can quickly turn into extra work.And the shift really starts on September 1, 2026. French large and mid-sized companies will move to e-invoicing, and all businesses will need to be able to receive e-invoices. Even if your hotel doesn’t have to issue them until 2027, your corporate customers may already ask you to send invoices electronically. And when an invoice stands between you and getting paid, it pays to be ready… You know the situation: a corporate invoice was sent, everyone assumed it was fine… and three weeks later, it still hasn’t been paid.Then the questions start.Was it actually received? Was it rejected? Is some company information missing? Does someone need to check another portal? And who owns this one : Front Office, Finance, Accounting?Suddenly, one invoice has become a small investigation.That’s exactly the kind of work Compliance Suite is designed to remove.To help properties nav

Hey everyone📊Revenue managers check the same numbers every morning. The On the Books (OTB) dashboard puts them in one place.We ran a closed beta with revenue managers before launch. Their feedback shaped what's in here today.  What the dashboard shows:  - On the Books performance versus same day last year.  - Budget comparison: see immediately if you're tracking to plan  - Pickup activityWatch the short video for a walk-through of the main features.The dashboard is live now in Mews BI Pro and free version. We're actively developing it as part of our revenue analytics work, and your input shapes what comes next. Drop your thoughts in the comments.  

Hey Mews Community 👋 Quick question. When you want to understand how your property is really doing, how many places do you have to look?Rooms in Mews BI. Restaurant in another tab. Housekeeping somewhere else. Kiosk check-ins, payments, each with their own view. So when someone asks "was that a good weekend for us?" — the answer still takes an afternoon and a spreadsheet. We're exploring how to bring all of that together in one place in Mews BI. Before we build anything, we want to hear from you. Three ways to help. Pick whichever suits your week: 📅 Book 30 minutes with us (booking link). A conversation, not a demo. Nothing to prepare. 📝 Fill in a few questions (survey link). Around three minutes, if you'd rather write than talk. 💬 Or just reply below with the one question about your property you wish you could answer today. Even that is genuinely useful to us.  Whatever your role, front office, F&B, revenue, finance, housekeeping or ownership, you see your property from an

Dear Community,Is anyone here using Zapier with Mews? I’d love to hear about your experience with the integration and how you’re using it to automate workflows.I’m particularly interested in:What kind of Zaps and workflows have you created? What other tools or platforms are you connecting to Mews via Zapier? How easy was it to set up, configure, and maintain the integration over time? Have you found any limitations with the Mews–Zapier integration, particularly around triggers, actions, data availability, or more complex workflows? How reliable has it been in day-to-day operations? Have you discovered any particularly useful or creative use cases or automation hacks?I’d be especially interested in hearing from anyone who has moved beyond basic automations and is using Zapier to build more sophisticated workflows around Mews Operations. I’m mainly looking to gather some inspiration and learn about the different ways others are leveraging automation within Mews. Overall, how would you ra

We run TikTok ads to our main site (hosted separately from Mews) and use the Mews Booking Engine embedded via iframe, with the confirmation page loading inside app.mews.com.TikTok Pixel events (including Purchase) fire correctly and are recorded in TikTok Events Manager, but they don't get credited back to the ad campaigns that drove the click. The root cause seems to be that TikTok's click ID (ttclid) and its first-party cookie (_ttp) are scoped to our domain, and don't carry over once the visitor moves into the Mews iframe on app.mews.com for checkout. Since the confirmation/Purchase event fires inside that iframe, TikTok has no way to tie it back to the original ad click.Has anyone else running TikTok ads (or a similar third-party pixel with click-ID-based attribution) with Mews hit this same gap? Has anyone found a solution to this ? 

Hello everyone, I was wondering if there's a way to automatically create certain tasks based on the length of stay? For example, a welcome basket should be brought to the room for any stay longer than 3 nights, or a reminder to change the sheets on the fifth day if the stay exceeds 5 nights. Creating each task individually is tedious and prone to errors. Thank you!

There are a lot of different integrations, and I was wondering what your personal experience with some are. Any integrations that helped you out a lot in productivity? Anything you wouldn't want to miss anymore?

Hi,I´m looking for the user right which includes the ability to cancel a payment request?I´ve got no answer from Rory. ;-)Any tipps?Best regardsLeif

Hello, We use MEWS for temple housing with separate male and female dormitory rooms, and we are looking for ways to improve the Timeline view for easier room management. We have three questions: 1. Is it possible to rename bed spaces from letter-based labels to number-based labels?For example:003-A → 003-1003-B → 003-2003-C → 003-3 2. Is it possible to visually distinguish room groups by adding colors, colored bands, or highlighted sections in the Timeline view? 3. Is it possible to assign different colors to Space Categories (for example, Female Dorm Rooms and Male Dorm Rooms) so that staff can quickly identify them at a glance? Our goal is to make the separation between room sections more obvious and reduce assignment mistakes. For example, we would like Female Dorm Rooms and Male Dorm Rooms to be clearly distinguished with different visual indicators. If these options are not currently available, are there any recommended workarounds or best practices? Thank you for your help.

Bonjour, nous utilisons Mews pour l’hôtel et Véloce pour notre restaurant. Comme Mews n’accepte pas de facturation a zéro,  et que le traditionnel compteur est en voie de disparition selon le responsable du restaurant, je me demandais comment vous faites pour la facturation d’un forfait pré-payé par le restaurant question que ca concorde avec le MEV, mews et les chiffres de statistiques.

Is it possible to create standard (returning) tasks linked to a specific rate or guest profile? For example, for a package that includes a bottle of sparkling wine in the room, or for a VIP guest who always requests an extra bottle of water in their room? I’ve signed us up for the beta version with AI-generated task suggestions, but unfortunately it doesn’t work very well/the way I expected.How do other hotels handle this? Do you have any tips? 

Guten Tag Zusammen,wir haben eine Frage bezüglich dem Reporting bei der Bettensteuer.Wir haben hier in Stuttgart folgende Auflagen:Das Hotel ist der Schuldner Die Bettensteuer beträgt 3,00 EUR 0,21 EUR MwST werden oben drauf berechnet Gesamtbettensteuer für den Gast ist somit 3,21 EUR Dies ist ein fester Betrag der Pro Person und pro Nacht berechnet wird Minderjährige und Schülergruppen sind von der Steuer ausgenommen Die Bettensteuer haben wir über ein Produkt angelegt An die Stadt müssen wir bei der Abrechnung die Gesamtanzahl der Gäste die im Haus waren für jeden Monat reporten. Hiervon dann auch wieviele Erwachsen waren und wieviele Kinder pro Nacht.Hat jemand die gleichen Voraussetzung und kann uns mit dem Reporting helfen? Welcher Report ist der richtige um alle Alterskategorien pro Nacht und pro Person darzustellen? Jedes Reporting dass wir nutzen spielt uns andere Zahlen aus und stimmt dann auch wiederrum nicht mit dem gebuchten Produktreport überein. Nutzt jemand auch den Bett

I was wondering if there is a faster way to shares the adress in guest profiles. We get a lot of visits by families and as far as I understand we need to individually open up every guest profile and write down the adress again. Why isn’t there a “share adress across accompanying person” button or a smiliar way to instantly fill the adress if you open a linked profile to that of the already filled out guest?  

Hey,Is there anything in the marketplace that lets me fetch guest numbers etc to use on an internal webpage? We have a backoffice/internal webpage to manage conferances and events but we want to have “Todays Guest numbers” avalible on this page so all employees can see it without accessing Mews. Is there a way for this? Claude tells me there is but not how :D 

Dear Mews-ers, Sorry if a newbie question.I am setting up a ‘Stay 3, Pay 2’ promo for certain low season dates. The idea is to have it for arrivals on Sunday, Monday and Tuesday during designated low season periods (eg. January). I’ve set up a rate group ‘Stay-Pay offer’ (basically non-ref policies), and a rate (Stay 3, Pay 2) (-33% on the BAR)so far so good.But now I’d like to set up restrictions: eg. closed to stay in high season, closed to arrival on Wed-Sat, etc. Problem is that, when I consult the restrictions calendar view, I cannot see the rate group nor rate displayed - even if I choose to add a restriction. Am I doing something wrong here - how can I resolve this issue, and have it shown in the calender view? Essential before going live of course.Equally so, how can I remove rate groups / rates from the calendar view when I am no longer using them?Thanks!

Hi all,How do housekeeping supervisors assign rooms? Like I know the technical method, but do any supervisors have advice on the best way to do it?From what I can see, it looks like it’s a very labourious process, and one which can’t efficiently be done every day. Or am I missing something?Thanks

Guten Tag liebe Community,wir sind erst seit letzter Woche dabei und kommen von 6 Jahren HS3. Dort hatten wir die Möglichkeit, Gäste direkt zu AVS zu melden und den darauffolgenden Schablonenausdruck für unsere Schwarzwaldpluskarte direkt auszudrucken. Momentan haben wir die Omniboost-Schnittstelle zu AVS ausprobiert, aber wir sehen keinen manuellen Knopf zum Melden und zum Ausdruck. Hat jemand Erfahrung damit? Wir würden es, wenn möglich, vermeiden, bei jeder Buchung separat das Online-Portal von AVS für den Ausdruck zu benutzen.Liebe Grüße,Marius vom Sonnenschein

Can I ask what other hotels using Mews do when a payment gets stuck in "Pending" for 12 hours and is then voided?I just had an OTA guest with a fairly large food and beverage bill whose payment ended up as "Pending", only to be voided 12 hours later. Now we risk losing that revenue.I travel a lot myself, and I have never had a card payment take 12 hours to process. My cards are always charged instantly, and they all have two-factor authentication enabled. How do you handle situations like this?

Ich möchte gerne die Kurtaxen altersabhängig eingeben. Ich habe bei der direkten Anbindung via Marketplace die für “Alterskategorie für Channel Manager” die Auswahlmöglichkeiten  “adult”, “age group 1”, “age group 2” und “age group” Welches Alter umfassen diese age groups? Die Altersgruppen in Mews konnte ich anlegen und auch die Preise für die Kurtaxen dementsprechend anpassen. Nur bei der Verbindung mit booking.com habe ich immer noch Probleme 

Hi everyone,On our previous PMS, managing optional reservations was simple and efficient. A guest who contacted us by phone and was interested in a reservation would receive a quote with a confirmation deadline (72 hours for example). To confirm, they were required to enter their card details. If they didn't do so within the deadline, the option expired automatically. If they did, the reservation was automatically confirmed. We didn't have to check anything — the card input was what triggered the confirmation.With Mews, a guest can confirm an option in a single click without providing any payment method. We are therefore left having to manually check every confirmed reservation to see if a card has been provided, chase the guest if not, and worse, manually cancel a reservation that is already confirmed if they never pay.Nobody would consider letting a guest book through the Booking Engine without entering a payment method. So why is this the case for a manually created option? It simpl