Discuss Mews Products

Notification de modification ou d'annulation

Bonjour,Le sujet est désormais vieux mais je l’espère non enterré.Mews : avez-vous avancé sur la réception / notification de mails lors de modification ou d’annulation de réservations ? C’est un grand basique, indispensable. Dans un petit hôtel comme le nôtre, ne pas les recevoir nous crée plus de difficulté qu’autre chose… surtout que la facturation des frais d’annulation est automatique, et bien entendu non notifiée.Merci de déterrer si besoin ce sujet.Bonne journée Hello, This subject is now quite old, but I hope it hasn't been buried.Mews: have you made any progress on email receipts/notifications for reservation modifications or cancellations? This is a fundamental feature and an essential one. For a small hotel like ours, not receiving them creates more difficulties than anything else... especially since the billing of cancellation fees is automatic and, of course, goes unnotified.Thank you for digging this subject

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2 days ago

han.verberne-kokMews Employee

published in Guest Journey

Webinar: How to grow your direct bookings

Hi Mewsers, Direct bookings are not only good for your margin, they also boost your total revenue per room. In this webinar, Han from Mews and Rudolph from Adchieve, with special guest Maurice from Maashof hotel, will show you how to shift more guests from OTAs to your own website, and what that means for your RevPAR. In this webinar, we’ll look at: Which direct booking strategy Maashof chose and why How metasearch campaigns via Adchieve (including Google Hotel Ads) generate additional direct demand How to track ROI and results in Mews BI 💻 Webinar: How to grow your direct bookings Date: Wednesday 13 May Time: 2pm CET👉Register here to secure your spot.

640

4 days ago

StefanNavigator

posted in Mews PMS & Property Operations

Aktualisierte farbcodierte Reservierungszeitachse in Mews

Hallo liebe Community,wir sind gerade eben durch Zufall über die Mews vs die Konkurrenz Seite auf folgende Zeitachse gestoßen.Weiß jemand, ob es die so, wie in dem Bild zu sehen schon gibt, ob die noch kommt oder ob es sich da einfach um ein irreführendes Bild handelt?es wäre echt Klasse, wenn man in der Zeitachse mit Farbakzenten für Buchungen arbeiten könnte (nicht nur die Standardfarben für Eingecheckt, Geprüft etc.)Vielleicht weiß ja schon jemand mehr.Vielen Danke im Voraus.

341

JohanneNavigator

Groupe facture fermée

Bonjour j’ai un groupe de 15 personnes déjà parti depuis quelques semaines et certain clients demande à ce jour une copie de leur facture individuelle. La facture du groupe est fermé, comment dois-je procéder, dois-je réémettre une facture ouverte pour ensuite déplacer les dites personnes pour leur demande et redéplacer les clients dans la facture du groupe pour ensuite la refermer. Très belle plateforme mais il y a beaucoup encore à travailler pour la rendre encore plus performante.

271

timberlineNavigator

Selling a product (event ticket) only through a specific booking engine or rate — possible?

Hi there, I'm hosting a special event at my property and want to create a dedicated booking flow for it.The idea is:Guests book through a custom booking engine link tied to a specific rate for the event During that booking, they can reserve a room and purchase event tickets as a product/add-on Tickets should be available with or without a room booking Guests need to be able to customize the quantity of tickets during checkoutThe problem: I can't find a way to make a product visible only within a specific booking engine or rate. I don't want the event ticket showing up as an available product for regular guests — it should only be available to people booking through the event-specific link.Has anyone figured out a way to do this? Or found a workaround? Open to creative solutions.Thanks in advance!

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Johannes RottTrailblazer

Update on Rate mixing

Hi all,have anybody heard of a next step in multiple rates per reservation?it was planed with first steps in Q1 2026.

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e-Invoicing Compliance in Poland

tristan.gibaussetMews Employee

published in Accounting

Poland is changing e-invoicing. Mews is making it easier. From February 2026, Poland starts rolling out mandatory B2B e-invoicing through KSeF. And KSeF works differently from the Peppol model used in countries like Belgium or Denmark. In Poland, the invoice does not just get sent. It gets validated by the government first. That means an invoice is only legally issued once KSeF accepts it and assigns its ID. That is exactly why we are launching Compliance Suite for Poland. What this means in practice Mews helps Polish properties keep invoicing inside the PMS, while handling the KSeF logic in the background. So instead of pushing teams into extra tools, extra exports or extra admin, Mews helps keep the workflow where it belongs: in the day-to-day billing flow. Why that matters for hotels This is not just about compliance. It i

Johannes RottTrailblazer

Using Mews Booking Engine API to display daily prices in a custom calendar

Restriktion für Belegung

Guten Morgen zusammen,habt ihr einen Workaround für eine Restriktion im Bezug auf Belegung. HIer ginge es speziell um folgendes:Buchbar ab 60 Tage vor Anreise bis zu einer Belegung von max. 60%Danke für euren Input.

441

6 days ago

GerchouCommunity Newcomer

asked in Mews API

Hello,I’m currently working on improving the booking experience on our hotel website, which is connected to Mews.Today, we use the standard Mews Booking Engine via a custom front-end form (check-in / check-out + promo code), which redirects users to Mews for the final booking.We would like to enhance this experience by adding a custom calendar on our website that displays daily prices and availability directly within the date picker, before redirecting users to the Mews Booking Engine.To clarify, our goal is:not to modify availability or pricing in Mews, but only to retrieve availability and pricing data (read-only), and display it in a custom calendar interface on our website, while still using the Mews Booking Engine for the final booking flow.From the documentation, it seems that the Booking Engine API could be the right approach, but I would like to

634

published in Mews PMS & Property Operations

Sarah.Masterton-BrownMews Employee

From feedback to feature: Granular permissions

This week I caught up with @rui.oliveira from our product team to talk about a topic that’s come up time and time again in the community: Permissions.Rui has been closely involved in shaping the new granular permissions feature, which is being rolled out at the end of April. In this short video, he shares what’s changing, why it’s needed, and how customer feedback played a role in getting it there.Here’s what’s covered:The move from individual permissions to a role-based system, and what that means in practice and the challenges it addresses. How the feature was developed, including research with customers in the community. What to expect from the rollout, including default roles and a migration path for existing setupsWatch the full conversation below to hear directly from Rui 👇 More documentation on gran

373

published in Mews Business Intelligence (BI)

jesson.athertonMews Employee

Finally, business intelligence that sees everything

If your reporting process involves exporting data, stitching together spreadsheets and double-checking formulas, you’re not alone. Hospitality teams often spend far too much time trying to turn raw data into something useful. That’s where Mews Business Intelligence (Mews BI) comes in. This new addition gives you a clearer view of your performance with powerful reporting and analytics. Instead of juggling multiple tools, you can explore your data, track key metrics and spot trends directly from your PMS. What you can do with Mews BI You shouldn’t need advanced analytics skills to understand your performance. Mews BI makes your PMS data easier to explore and work with, so you can build meaningful reports without relying on spreadsheets or complicated setups. Here’s what’s inside: 10+ ready-to-use dashboards: Including daily summary pickup, revenue, reservations and more. Google Ads int

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published in Mews Business Intelligence (BI)

jesson.athertonMews Employee

Get your Business Intelligence questions answered here

It’s likely you’ve heard about Business Intelligence in Mews and how it can help you get more out of your data, make smarter decisions, and uncover new opportunities across your property. But with something like this, it’s totally normal to have questions about how it works, what you can do with it, or where to even start. That’s why we’re opening a relaxed, ongoing Q&A right here in the Mews Community with me, Jesson Atherton, Senior Product Manager. You can drop your questions in the comments at anytime and I or someone from the Mews team will get back to you. Whether you’re curious about reporting, dashboards, or how to turn insights into action, I’m here to help. If you’d like to learn more, these resources might already answer some of your questions or help you get started: 🎓

740

Opmaak van de xml file voor peppol factuur

Katia TNavigator

asked in Accounting

Gaat Mews nog verder aan de lay-out van de xml / peppol facturen?Wij krijgen veel klachten van klanten in verband met de opmaak van deze factuur. Er staat nergens een naam van een gast vermeld, de transactielijnen staan door elkaar gemengd. We zijn bijna verplicht om de Mews factuur ook apart via email te sturen om duidelijkheid te geven aan de klant.Ik begrijp niet zo goed waarom de opmaak van dat bestand zo anders is als de data die op de Mews factuur staat.

322

Warh1Wanderer

posted in Mews Marketplace

Mews Lunch Product

Hello,I have a simple issue with meal management in Mews.Context:Contract of rooms of 50 rooms per days need lunch charge for every night but not on check-in or check-out Supper are working fine with “before end of day” since they are always taken at check-inProblem with lunch:Guests check out before lunch time, so lunch should not be charged.However, with product type:If I set it to “before end of day”, lunch gets charged on arrival If I set it to “after end of day”, lunch gets charged at check-outIn both cases, the meal is charged even though it should not be at check-out or check-in.I am looking for a simple way to avoid automatically charging lunch for check-in or check-out while keeping as much automation as possible.How are you handling this in Mews?Thank you.

320

8 days ago

mveNavigator

Omnitec & MEWS

Hallo zusammen, arbeitet noch jemand von Euch mit Omnitec zusammen und lässt die Codes automatisch verschicken?Oder sucht nach dieser Lösung? Ich freue mich auf Eure Rückmeldung.Beste GrüßeMarie

211

8 days ago

JigawhoNavigator

MEWS PMS running on Mac?

HelloWould MEWS PMS run on a Mac? We want to get rid of Windows devices and move to Mac OS and iOS. So with MEW connector and Printer integration, is it possible?

261

9 days ago

TodicCommunity Newcomer

Wie erstelle ich einen Datev csv-Export

Ich möchte eine Datev-Export-Datei erstellen (csv), die ich unserem Steuerberater übergeben kann.Aus HS/3 war dies kein Problem. Kann mir hierbei jemand weiterhelfen?

321

PHman88Navigator

Payment request -> Collect Payment Method (follow-up task)

Dear team, I applaud this feature. However, would it be possible to generate an automatic task when: a) the payment request was completedb) the payment request was not completed (in time)This will allow for easier follow-up for this type of payment requests.Thank you!

343

posted in Mews Business Intelligence (BI)

justyna.koniecznyMews Employee

Did you start creating a custom dashboard in Business Intelligence Pro but didn't save it?

We'd love to understand what got in the way so we can improve the experience. This survey takes under 1 minute. ✨ 👉 Take the survey We'll ask you about: What you were trying to achieve with your custom dashboard What prevented you from saving it What would have helped you complete it Anything else you'd like to share Your feedback goes directly to the team creating training for BI Pro — every response makes a difference. Thank you for helping us make Mews better! 🙏

published in Flexkeeping (A Mews company)

Ina KureMews Employee

You can now login to Flexkeeping directly from Mews

Great news, Flexkeeping fans. You can now access your Flexkeeping account directly from Mews. That means:No more switching between apps.A much easier login experience. More time to focus on guests. Simply find the Flexkeeping tab on your left side bar in the Mews app.

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