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Product best practice

Share your way of doing things and learn from others

  • 275 Topics
  • 740 Replies
274 Topics
R
RevierApprentice
posted in Product best practice
Reports & Lists from Mews

Dear communityHas anyone experience with creating individual reports from Mews (daily reports & lists in pdf format)?Of course you can export a lot via filters and Excel, but for daily use in the departments this is not really convenience. We have already programmed some reports ourselves, but wanted to ask here how other hotels handle this. How do you create your daily lists and reports and with which lists do you work at all?Thanks a lotKind regards

2106
S
Ethros
EthrosHelper
asked in Product best practice
OTA for Digital Nomads?

I’ve been searching for an OTA that caters to digital nomads.  Has anyone run across one?  🙏 

1012
MatthiasH
Senior Guru
Mariusz Siwkowski
Mariusz SiwkowskiHelper
posted in Product best practice
KIOSK Problems and wishes

Hello Together, I would love to organize a call with MEWS regarding KIOSK and all users who are interested in to share all problems and discuss better solutions. Who wants to join? 

69043
Sarah.Masterton-Brown
Mews Employee
MatthiasH
Senior Guru
MatthiasHSenior Guru
posted in Product best practice
Forcasting in Mews: On the books report

Hi Mewsers, I wanted to check which report everyone is using to make your forecast / analytics.Currently, we are using the reservations-report. However, this has a terrible lay-out and can barely be used to make a proper forecast or other analyses.Thank you in advance.

1917
MatthiasH
Senior Guru
DanS.
DanS.Helper
posted in Product best practice
(In Schwarzenegger voice) Who is your daddy and what does he do?

Wanted to see who from our little community is joining Unfold next week in Amsterdam.Please post your name, your hotel, a bit about you and your hotel, and your position so that we can all get to know each other before next week even. Hi, my name is Dan. I am the founder and director of The Arcade Hotel Amsterdam - the worlds first geek & gaming hotel. I think we were hotel number 27 who started with Mews and haven’t looked back since. Originally from Montreal, Canada, 42 years old, 3 daughters and I play video games and teach my kids how to play video games in my spare time. Also, I like long walks off short docks, and I am a Virgo but not that that means sh*t…And you?

230
DanS.
S
SamSuperstar Contributor
asked in Product best practice
Mews Connector

Hi everyone,We constantly experience issues with the Mews connector having to be restarted or reinstalled and have tried installing it in a number of different locations, servers, PC etc. Does anyone have a stable Mews connector that you can share how/where this is installed?Thanks,

1132
marketa.oupicka
Mews Employee
Ethros
EthrosHelper
posted in Product best practice
Reputation Management Comparison

Hi all .. We are an independent hotel hunting for a Reputation Management / Survey SystemI’ve started a bit of research - and would love to have this be a conversation.Please feel free to comment here or please see THIS NOTION PAGE for my comparison notes. Current Software Under ConsiderationGuest Revu TrustYou Customer Alliance Renivate All services have the same basic features:Review Search / Response Post Stay Survey Keyword Analytics (Except Customer Alliance) Extensive Reporting Case Management Thanks!Ethan  

1326
Mick
Guru
AndrewN
AndrewNHelper
asked in Product best practice
Best ways to require personal credit card before check-in if reservation was paid by OTA virtual credit card?

Do any MEWS community members out there have tips on best practices to get the guest to provide their own personal card to hold for any future damages if they have booked through an OTA that pays by virtual card from the OTA? Our property policies require full payment prior to check in.  We require a personal credit card to be on file in case there are damages or incidentals.  Typically the personal credit card use to make the payment will be also held on file for damages or incidentals. This works except in the case where a guest has pre-paid the OTA like Booking or Expedia, and then the OTA gives us a virtual credit card to charge for the payment.  The virtual card can only be charged for the amount of the reservation; not for any other costs for damages. We want to require a personal credit card to be on file before the guest is allowed to check in.    We are not seeing a way to automate this or make it a requirement to be completed before check in is allowed. Front desk employees h

1853
DanS.
J
Guru
Jasmin H.Guru
asked in Product best practice
Timing Mailings

Does anyone know if it is possible to set the time at which the mail is sent?We would like to send the 'after departure' only 24 hours after departure.Thank you for your message.

675
S
TomD
Mews Employee
TomDMews Employee
posted in Product best practice
Automate your payments

We all know the struggle and time-consuming of manually taking Payments. As a guest you need to go to the reception when checking out, leave the key, check the bill, wait for the receptionist to insert the correct amount into the terminal, insert your card and process the payment 🙄. Within Mews, this process can be fully automated so that the guest journey becomes much quicker and more convenient for guest and reception.  If you wonder how a better adoption of MewsPay could help your property, I recommend having a look at this webinar or research. 

2479
IgorK
jesson.atherton
Mews Employee
jesson.athertonMews Employee
posted in Product best practice
Help us with the Mews Multi-Property Management Survey?

Hey Mews Community! In order to prioritise features for portfolio management (hotel chains with multiple hotels), we would love to hear your feedback on these features and their value for your business.Click on the link below to find an exercise listing the portfolio management features - most of them are in the pipeline, and others you can already use in MEWS. In order to determine the value of each feature, please sort the cards in the following order: the most valuable features are arranged in the "Essential" column, the moderately or lower valuable features are arranged in the "Nice to have" column, and those that are not applicable to you should be sorted in the "Not applicable for us (yet)" column.In the "Essential" column, you can only select three features. However, you can choose the ranking of the features in each column to provide us with a sense of their importance.This interactive exercise will take about 10 minutes.Thank you for your time!LINK HERE → https://app.useberry.

430
jesson.atherton
Mews Employee
coudert.mathias
Mews Employee
coudert.mathiasMews Employee
posted in Product best practice
Saving invoices in PDF? Why?

Hello Community, We noticed that a lot of hotels are saving invoices in PDF format. And I was wondering why? and also what would be the frequency of this process? should it be daily or could it be weekly or monthly?  Thanks 

2139
M
Ethros
EthrosHelper
posted in Product best practice
Payment Report -> Filtering by Department

 Hi all - made a Feature request - seeing if anyone else is having a similar issue?When I am doing my audit, I am auditing by the department.It would be very helpful to have the ability to filter the Payment Report by Department, such that I can audit specific sets of credit card receipts, cash transactions, etc.https://feedback.mews.com/forums/918232-mews-operations-pms/suggestions/46346374-payment-report-filtering-by-department Does anyone have a solution they use for this?

220
Ethros
Mick
Guru
MickGuru
posted in Product best practice
Daily PMS Auditing

Hello Mewsers,I am curious to know if you have a daily Mews auditing process. If so, could you share what reports you review and what actions you take based on the data?In the past, we have monitored the below using night audit reports generated by the PMS.Nightly rates Guest owing Cancellations Refunds Cash sales, Staff performance Agent rates / Debtor transfersHowever with Mews we currently do not have a consistent auditing process.I would appreciate learning about the approaches, helpful reports, and methods (manual or scheduled reports) that others are using.

1932
U
IgorK
IgorKHelper
posted in Product best practice
Keeping up with Mews Updates

Hey folks, I was wondering how do you handle Mews updates in your organization?We have been experiencing quite some pressure to update training materials and reacting to Mews releases when certain features become available.We often have to:Evaluate the update - is it a technical advantage / does it require updating 3rd party integrated systems / does it break anything / do we need to change a SOP. Find a way to communicate this with the wider teams - adequate communication frequency v/s spam.What are your best practices controlling the flow of information?How do these align with the notifications available on Mews PMS itself?What system do you use to communicate effectively (email, workplace, newsletters)? Thanks!

2518
IgorK
Mariusz Siwkowski
Mariusz SiwkowskiHelper
posted in Product best practice
Communication of Incidents not only via E-Mail but as well via Community?

Hello together,how do you feel about having a group at the community “MEWS INCIDENT” which you can sign for.If signed members getting Mews incidents and updates (same than subscribing at https://status.mews.com/ ).Additionally users so having the possibility asking questions regarding this incidents and sharing ideas how to handle until incident is resolved.As well I would like to see more topics here than currently posted via E-Mail. p.a. there is a bug at the moment where users can do changes of property settings without the right “manage property settings”.This would be something I´d love to see here and get information as this effects potentially every property world wide. What do you think? BestMariusz

621
IgorK
Robin Gustavsson
Guru
Robin GustavssonGuru
posted in Product best practice
Idle sign out

Hey!Anyone else that has experienced that (especially) front desk staff are not signing in on their own accounts, and rather just use the account already logged on?I feel like an automatic sign-out after being inactive for 10-15 minutes might help (if autofill-in can be disabled). This would also be beneficial for security reasons.How have you approached this?

1001
Mick
Guru
Joanna.Svehlova
Mews Employee
Joanna.SvehlovaMews Employee
posted in Product best practice
Did you know: The Queues

Hi Community, Don't forget to check our Queues regularly under The Main menu  > Queues >You may check on specific inventory updates, device errors, emails sent and many more.This great functionality is available for admin users and can answer many of your doubts.Enjoy 😊

300
Joanna.Svehlova
Mews Employee
Mick
Guru
MickGuru
asked in Product best practice
How do you sell products without adding to a Guests Profile without utilising a POS.?

We have a customer profile setup called ‘House Account’ this is shared across the enterprise & when a member of the public walks by & wants to purchase a product, we use the house account to process the sale.  The House Account is now very slow to load, due to a large amount of closed bills & payments.  We were suggested to create new house accounts each month, but unwilling to do that as the database will get messy very quickly.  If the guest is staying in house with us, we are encouraging staff to look up the guest to add the sale however some sites are very busy & if the guest purchases washing powder, bottle of water etc.. it is quicker for the staff to add to the generic house account rather than getting the guest details to add to their account. Really keen to hear if you have experienced this challenge & what you’ve done to overcome it. 

1776
Georg Gaag
Georg Gaag
Georg GaagHelper
posted in Product best practice
Autofill for Mews booking engine

I realised that the Mews booking engine does not use labels for the form (first name, last name, email address, ...). Autofill won't work properly.Most browsers support autofill and I think Mews should make use of that. It will bring more convenience for guests.I posted this as an idea in the Mews feedback forum. If you like, feel free to vote. :) https://feedback.mews.com/forums/918733-mews-guest-journey/suggestions/46136098-autofill-for-mews-booking-engine

902
Georg Gaag
Raphael Simcic
Raphael SimcicHelper
posted in Product best practice
How to manage staff shortages in Hotels

We are currently struggling in many countries with the fact that it is becoming increasingly difficult to find suitable personnel. We have been dealing with this issue for some time now, which is why we also rely on MEWS. Our focus is on the following points:- Modern tools make the workplace more attractive. This gives us a competitive advantage also for younger generations.- Thanks to interfaces and a high user experience, we can reduce our routine work such as entering reservations, creating accounting reports, marketing, etc. by up to 60%.- We increasingly deploy staff in different departments at the same time and follow a holocratic approach.What is your experience with the staff shortage? And what measures are you taking in hoteltech to counteract it? Do you have best practices around MEWS?

764
Georg Gaag
D
DamienJanssensHelper
posted in Product best practice
Mews POS

Hello everyone,I’m thrilled because this is my first post on the Mews Community !At Mercure Roeselare we are seriously considering making a switch of POS in the next months. We are currently using Lightspeed L series but I’m not happy about the mapping nor the QR ordering possibilities . As an alternative we are of course looking into Mews POS.Does someone here have some experience with it already and could give me some feedback ?Thanks in advance 

3182
D
Mews Employee
DanS.
DanS.Helper
posted in Product best practice
Chabots/AI for website

So, who has a chabot on the website? Which one? Does it convert? Does it answer all channels and if not, which ones?Pls, go one, tell us more. Dan

1072
DanS.
R
rene.hansApprentice
posted in Product best practice
Google Ads integration

I was recently contacted directly by Google to pilot with them for a new ads product. This is apparently more than sending the rates, availabilities... from MEWS to Google - something a lot of hotels running MEWS might already have. The bottom line is spending money based a on cost per click / commission model to rank higher as the OTAs and generate more revenue (which is Google’s promise, at least main assumption). I’m wondering how I can measure direct bookings related from a Google campaign? We run the integrated MEWS booking engine. Without being able to report on the success of a campaign I’m not willing to spend any incremental budget on that. Is anybody familiar with this topic and can help me regarding the backend integration? Thanks

3634
CharlieDelamare
Mews Employee
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