Product best practice

Hey there, data enthusiasts! 🙋We're back with another time-saving tip of the week. If you're someone who loves flexibility and efficiency when it comes to data reporting, then this feature is can be very handy. 💪Now, we all know that scheduled exports are the go-to option for generating regular reports. They work like a charm when you need a report every morning or at the end of each week. But what about those moments when you have a sudden ad hoc request? Say you're managing a property with a whopping 100 products, but you only need a report on 15 specific ones. That's where custom links come to the rescue! 😎Here's how it works:👉Prepare your report: First, create the report with the desired parameters and filters and click on View Report. Now it's time to unleash the power of custom links.👉Copy the URL: Grab the URL of the report you've just prepared. This URL contains all the necessary information to reproduce the report exactly as you've set it up.👉Head over to the Main Menu a

Hi Mewsers, This is a question for properties in Belgium or the Netherlands (or pretty much every country where payment rounding is a thing). With payment rounding I mean that all payments are rounded to the nearest  5 (ie. € 7,93 becomes € 7,95 and € 13,41 becomes € 13,40).As Mews does not support payment  rounding as a feature, we have created a product for this. This to ensure that all transactions are registered correctly for accounting. However, we are wondering how other properties are coping with this legal requirement.

Hello,We have a small property lodge in Queenstown and we would like to find a way to deal with our “Trust the chef - dinner for 2” product.Ideally we would like the following things:We want the client to initiate the booking We want the client to choose the date of their dinner We want the customer to give us some compulsory information such as the number of people attending, dietary requirement, etc… We want to be able to decline or accept the client’s booking We want to be able to weekly share those information with our chefWe unfortunately have not found an efficient way to deal with this in MEWS.We are happy to offer a free stay at our property in Queenstown for any viable solution or work around 😊Thank youWayne

Did you know that Mews has a hidden gem that can save you valuable time and effort? ⌚We're excited to tell you more about the power of underlined items! These little underlines are more than just decorations – they are your shortcuts to various places within our system. When you click on an underlined item, it will take you directly to the respective location, bypassing unnecessary clicks and streamlining your workflow. 🚀Let's take a look at an example: Channel Manager Queue Within our Channel Manager Queue, you'll find all your bookings and reservations from various online travel agencies (OTAs) and booking platforms. Instead of manually navigating through multiple screens to find the integration you need, simply click on the underlined platform name, such as Booking.com, and it will instantly transport you to the Booking.com integration page in your Marketplace. Or by clicking on the Enterprise column, your are taken straight away to your enterprise settings.No more time wasted clic

Hello together, we are using Event Temple to organize our convention / event spaces, proposals and function sheets/banquet checks.In Event Temple we can also add over night stays to bookings which are posted to MEWS.If it is a fixed contingent all is fine. The amount of rooms, names, rates etc. are posted in MEWS and the rooms are blocked.BUT: if we offer allotments, we want the bookings in MEWS, but not blocking rooms (reducing the availability) as we do not know how many rooms will be picked up.As well we would like to see on one spot how many rooms are booked as allotments already to decide how many we can still offer. p.a.Allotment 100 rooms for 01.10.2023 - 03.10.2023wash step 1 - 30.06.2023 - reducing to 80 non-picked up rooms availablewash step 2 - 31.07.2023 - reducing to 50 non-picked up rooms availablewash step 3 - 31.08.2023 - reducing to 20 non-picked up rooms availablewash step 4 - 15.09.2023 - reducing to 0 non-picked up rooms available  How do you handle allotments in ME

Hey there, fellow community members! We're back with another valuable tip to enhance your experience on our platform. This week, we're shedding light on a handy feature that can save you a ton of time and clicks.⚡Introducing: the Search Bar Shortcut!⚡Are you tired of navigating through multiple menus and submenus to find the information you need? Fret not! Our platform has a powerful search function that allows you to swiftly access specific sections, such as rates, space categories, companies, and more. Let's dive in and explore how this nifty tool works.🔹Locate the Search Bar at the top of your screen🔹Enter Your Query: Type in keywords related to the information you seek. For example, if you want to jump directly to rates or explore different space categories, simply enter "rates" or "space categories" into the search bar.🔹Instant Access: As you start typing, you'll notice that the search bar presents a dropdown menu with relevant options. Click on the section you desire, and voil

We are so pleased to announce some great updates for task management in Mews! You can now attach images to tasks from Mews web and Mews mobile to help you better manage lost & found items at your property.  With this new functionality you can now take an image of a item, and link it to a reservation so that you can make sure lost items can always be related to a particular guest. Give your tasks greater clarity with the new text editor. Whether you choose to use lists, headers or add links to your tasks. The new formatting will help you stay organised and better support maintenance teams We believe that there are more opportunities to continue to develop task management and support for maintenance teams in Mews. Learn more about the new functionality here and feel free too share your feedback with us!  

As we continue to explore what further enhancements we can do with Mews, i am keen to hear what custom integrations you have created and what value they add to your operations. For instance, you may have integrated Mews PMS with a CRM system to manage guest information and preferences more effectively or perhaps you've linked it to a facility management system to streamline room status updates and maintenance requests.We've built a membership system utilising Mulesoft which syncs records with Salesforce creating an enterprise level view of members documenting their reservations/spend/habits/preferences across the group. We've utilised Zapier to automate a number of tasks: Importing of reservations balances Send SMS's based on check-in/check-out dates & times Notify partners of reservations, for services such as transfers & tours Creating agency vouchers for reservations made when a TA contract is applied Apply auto restrictions closeouts at certain times, for recpetions

We all understand that technology can sometimes fail, and in the hospitality industry, even a few minutes of downtime can have a significant impact on the operations. That's why we have introduced this feature that allows hotels to schedule emergency exports of their critical data in case of a system outage or any other unforeseen circumstances. 🕘😎📃Despite its importance, we have noticed that not many of our hotel partners are using this feature. We want to encourage all of our hotel partners to take advantage of this feature and ensure that they are well-prepared in the event of a system outage.You can find a list of all the suggested exports in the help article.  💡By using this feature, you can ensure that your hotel's critical data, such as guest information, reservations, and inventory, are always backed up and easily accessible, even if the system is down.We hope that all of our partners take advantage of this feature and use it to safeguard their operations. As always, if you

Hi all,After advice please on the price override function on stay products. We are so happy we have this function now and are using the override to update prices rather than updating the base price, so that future reservations who already booked are not affected by the price change. Where we struggle is that on the products page there is no indication that a price has been overridden and the price override has an expiry date. Has anyone got a solution for keeping track of your price overrides on products? (other than manually tracking) and solution to be aware when the price override is expiring? Thanks, Sam

Hallo zusammen,gibt es noch weitere Unterkünfte die mit den Schnittstellen von Omniboost Probleme haben?Wir haben Mews jetzt seit 15 Monaten und die Übertragung von unserem POS läuft  immer noch nicht richtig. Seitens Mews bekomme ich leider keine Unterstützung, sondern werde immer wieder an Omniboost verwiesen.Für mich keine akzeptable Dauerlösung, dass Mews dahingehend auch nicht an Omniboost herantritt und für den Kunden [email protected] 

We would like to create a way for you to edit items on the bill itself in the billing screen and we need to know from you, which of these you would you want your staff to be able to edit?

Dear communityHas anyone experience with creating individual reports from Mews (daily reports & lists in pdf format)?Of course you can export a lot via filters and Excel, but for daily use in the departments this is not really convenience. We have already programmed some reports ourselves, but wanted to ask here how other hotels handle this. How do you create your daily lists and reports and with which lists do you work at all?Thanks a lotKind regards

I’ve been searching for an OTA that caters to digital nomads.  Has anyone run across one?  🙏 

Hello Together, I would love to organize a call with MEWS regarding KIOSK and all users who are interested in to share all problems and discuss better solutions. Who wants to join? 

Hi Mewsers, I wanted to check which report everyone is using to make your forecast / analytics.Currently, we are using the reservations-report. However, this has a terrible lay-out and can barely be used to make a proper forecast or other analyses.Thank you in advance.

Wanted to see who from our little community is joining Unfold next week in Amsterdam.Please post your name, your hotel, a bit about you and your hotel, and your position so that we can all get to know each other before next week even. Hi, my name is Dan. I am the founder and director of The Arcade Hotel Amsterdam - the worlds first geek & gaming hotel. I think we were hotel number 27 who started with Mews and haven’t looked back since. Originally from Montreal, Canada, 42 years old, 3 daughters and I play video games and teach my kids how to play video games in my spare time. Also, I like long walks off short docks, and I am a Virgo but not that that means sh*t…And you?

Hi everyone,We constantly experience issues with the Mews connector having to be restarted or reinstalled and have tried installing it in a number of different locations, servers, PC etc. Does anyone have a stable Mews connector that you can share how/where this is installed?Thanks,

Hi all .. We are an independent hotel hunting for a Reputation Management / Survey SystemI’ve started a bit of research - and would love to have this be a conversation.Please feel free to comment here or please see THIS NOTION PAGE for my comparison notes. Current Software Under ConsiderationGuest Revu TrustYou Customer Alliance Renivate All services have the same basic features:Review Search / Response Post Stay Survey Keyword Analytics (Except Customer Alliance) Extensive Reporting Case Management Thanks!Ethan  

Do any MEWS community members out there have tips on best practices to get the guest to provide their own personal card to hold for any future damages if they have booked through an OTA that pays by virtual card from the OTA? Our property policies require full payment prior to check in.  We require a personal credit card to be on file in case there are damages or incidentals.  Typically the personal credit card use to make the payment will be also held on file for damages or incidentals. This works except in the case where a guest has pre-paid the OTA like Booking or Expedia, and then the OTA gives us a virtual credit card to charge for the payment.  The virtual card can only be charged for the amount of the reservation; not for any other costs for damages. We want to require a personal credit card to be on file before the guest is allowed to check in.    We are not seeing a way to automate this or make it a requirement to be completed before check in is allowed. Front desk employees h

Does anyone know if it is possible to set the time at which the mail is sent?We would like to send the 'after departure' only 24 hours after departure.Thank you for your message.

We all know the struggle and time-consuming of manually taking Payments. As a guest you need to go to the reception when checking out, leave the key, check the bill, wait for the receptionist to insert the correct amount into the terminal, insert your card and process the payment 🙄. Within Mews, this process can be fully automated so that the guest journey becomes much quicker and more convenient for guest and reception.  If you wonder how a better adoption of MewsPay could help your property, I recommend having a look at this webinar or research. 

Hey Mews Community! In order to prioritise features for portfolio management (hotel chains with multiple hotels), we would love to hear your feedback on these features and their value for your business.Click on the link below to find an exercise listing the portfolio management features - most of them are in the pipeline, and others you can already use in MEWS. In order to determine the value of each feature, please sort the cards in the following order: the most valuable features are arranged in the "Essential" column, the moderately or lower valuable features are arranged in the "Nice to have" column, and those that are not applicable to you should be sorted in the "Not applicable for us (yet)" column.In the "Essential" column, you can only select three features. However, you can choose the ranking of the features in each column to provide us with a sense of their importance.This interactive exercise will take about 10 minutes.Thank you for your time!LINK HERE → https://app.useberry.

Hello Community, We noticed that a lot of hotels are saving invoices in PDF format. And I was wondering why? and also what would be the frequency of this process? should it be daily or could it be weekly or monthly?  Thanks