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  • 1,755 Replies
468 Topics
Pierrick
PierrickMaster Helper
asked in How Do I..
Mews Events

Good afternoon,I was just wondering if there is already any feedback on Mews Events/Quotelo? Is there anyone who knows when this will be released (in beta or fully operational)? We definitely need this one :)Thanks in advance for the answers!Kind regardsHotel Pavillon Du Zoute

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Pierrick
Emilie Getaway
Emilie GetawaySenior Apprentice
posted in How Do I..
Issue with Mews Charging Newly Added Card Instead of VCC

Hi ,We've encountered an issue where, when a guest adds an extra payment method via the Guest Portal, Mews automatically charges the newly added card instead of the VCC, even when the nights are meant to be paid by a VCC.This is causing a lot of problems, as guests might not expect their personal card to be charged when the virtual card from the OTA should cover the stay. We have set up proper routings for Booking.com and Expedia, so the reception knows these reservations should be paid via VCC.Has anyone else experienced this issue? I have noticed that this was an issue before but that 4 months ago it was resolved. However I’m experiencing the issue now. Thanks in advance for your insights!Best,Emilie 

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Emilie Getaway
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Yvette DineApprentice
asked in How Do I..
online check in

Is there a way to Do an online check-in without having input card details? We are having issues where it is charging the guest card instead of a virtual card on the booking

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Emilie Getaway
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envApprentice
asked in How Do I..
Breakfast Selection with Time Slot Option and Quantity Options in Mews Kiosk

Hey everyone,We’re facing an issue with the breakfast selection in the Mews Kiosk and are looking for a good solution.🍽️ Our breakfast options:Savory Sweet Kids' breakfastSince we offer plated breakfasts, it would be great if guests could select a time slot for their breakfast. Is there a way to integrate this into the Mews Kiosk? Or maybe a main breakfast category to make the selection clearer?🤔 The biggest issue: Quantity selectionRight now, guests can only choose “Breakfast for 1” or “Breakfast for 2.” This is inconvenient when guests in the same room want different breakfast types and quantities. Example:Room with 4 guests 2x savory breakfast + 2x sweet breakfastHowever, the kiosk doesn’t allow guests to specify the number of each breakfast type separately. This causes confusion and makes order processing more complicated.Question for you:How have you solved this? Is there a way to configure the Mews Kiosk so that guests can select both the type and quantity of breakfasts flexibl

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Pierrick
PierrickMaster Helper
asked in How Do I..
Report of consumed minibar

Good afternoon everybody,In our hotel, we have a minibar in each room, and to track what guests have consumed, we currently ask them during check-out. However, I was wondering if there might be a report that allows me to review what guests have taken from the minibar in one place. The data for this should be entered into MEWS OPS by our housekeeping team (though it might not be correct, as currently, housekeepers are entering this information in the note box at the bottom of their screen when changing the status from dirty to clean). Is there a workflow available for doing this in the most effective way?Warm regards and thanks in advance for your repliesPierrick RobynHotel Pavillon Du ZouteKnokke-Heist (Belgium)

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Nicolai.Bueno
Mews Employee
jones.eth
Senior Guru
jones.ethSenior Guru
asked in How Do I..
Whats the idea with the Online-Checkout?

So mews sends an e-mail to the guests for the online checkout. The problem we have with that, is that the checkout is not available when there are active charges for multiple persons in an reservation … in these cases an error message is shown which asks guests to solve this at the reception.Only when all active charges are on the responsible person the online-checkout is available (i think). This is rarely the case, because Mews POS and other services we use, create charges on person level. When guests have spa treatments or order something in our shop, restaurant or bar it is very likely that charges are created in a way that make the online-checkin unavailable.What happens then for us, is that the guests flood our reception because of the message on the online-checkout.Does anyone have issues with this too? How do you handle that?It would be great to get feedback from Mews on this topic, as it seems like a bit of a logical error to me. What is the idea here? What is the reason that

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jones.eth
Senior Guru
jones.eth
Senior Guru
jones.ethSenior Guru
posted in How Do I..
Recurring Guests / Guest Loyalty Indicators

I already asked a question about the returning classification in Mews and it gets added automatically with the second checkin of the guest (which makes total sense). Problem is that this information is not really useful because you see that effectively only with the third reservation (because when the guest checks in with the second reservation the classification is not added so it looks the first stay).I get that the current handling is the most practical from an technical standpoint and logically makes sense but operations wise this is not really valuable. With beforehand preparations or even on checkin at the front desk the classification is not visible on the second stay (because it doesn’t get added until checkin).Better would be instead a first-time classification that every profile has by default that gets removed on checkin (technically the system checks on every checkin if that classification is set and removes it).I know that there are some guest loyalty indicators planned th

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jones.eth
Senior Guru
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AmontApprentice
asked in How Do I..
GA4 Purchase Event Not Logged

I have been working through the various pieces of documentation to setup GA4 and the MEWS Widget with mixed results. After implementing the setup, i opened google tag manager in preview mode as well as GA4 in debug mode to check that events were being triggered. While navigating through my website, events were triggered successfully up until where i would expect the purchase event to trigger. While a purchase was made and all events leading up to the purchase were triggered, the purchase was not triggered at all, as well as no page location or page name triggering.  I have double checked my setup and implementation a number of times with no obvious errors, and also reviewed the community topics (some of which seem to have a similar problem but never got an answer).  Hoping to find some guidance from anyone that has had the same issue. 

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nbasaApprentice
asked in How Do I..
MEWS Terminal pending invoice settlement issue "elaborating"

Hi to everyone!We just started using MEWS TERMINAL last week, and we’ve been experiencing an odd issue while settling pending invoices.When the payment fails, after being launched from the payment settling menu in the control panel, the transaction in mews says “elaborating”, and prevents us to do anything else with the unsettled invoice. the 3 dots menu goes blank and that’s it.How can we solve this issue? Apparently i haven’t found anything about it so ask for your help, fellas MEWSers! Thanks a lot in advance Cheers,Nicolò

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nadyabunjamin
Mews Employee
S
StefanContributor
asked in How Do I..
Buchhaltungsbericht

Hallo liebe Community,ich bin auf der Suche nach einem Buchhaltungsbericht, der mir für ein bestimmtes Produkt den Namen und das Datum sortiert nach Datum anzeigt. Momentan kann ich nur entweder nach Name sortieren, dann fehlt das Datum, oder nach Datum sortieren, dann fehlt aber der Name des dazugehörigen Gastes.Es geht darum, die monatliche Abrechnung der Kurverwaltung für die Kurtaxe mit unseren tatsächlichen Buchungen der Kurtaxe abzugleichen. Die Rechnung der Kurverwaltung ist nach Anreisedatum sortiert und eben mit dem Namen versehen, genau so einen Bericht suche ich in Mews.Ich hoffe, dass mir jemand weiterhelfen kann, denn es ist wirklich mühsam und zeitaufwendig, jeden Gast manuell in Mews zu suchen, die Rechnung zu öffnen und dann zu vergleichen, ob alles passt.Ich bin Dankbar für jeden Vorschlag.

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Georg Gaag
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Jasmin H.Helper
asked in How Do I..
Gäste im Haus Report unvollständig

Hallo zusammen,wir nutzen den ‘Gäste im Haus’ Report immer für die Frühstücksliste.Und nun ist uns aufgefallen, dass dieser, trotz Auswahl ‘alle Produkte’, nicht alle Frühstücke anzeigt.Ging es ggf. euch auch schon so? Wie kann man das zuverlässig einstellen, dass wirklich alle Produkte angezeigt werden?Danke für Eure Hilfe.

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Dirkjan
DirkjanContributor
asked in How Do I..
Housekeeping software

Hi All,  We are looking for some good mobile first housekeeping software to implement with Mews. The Functionality in mews is to limiting for us and is not clear enough on the housekeepers side. One of the most important features is the realtime room/space status in mews, so once a room is marked as clean by a housekeeper it should instantly update the space status to clean or inspected in Mews. Also, housekeepers should see all booked products and note’s clearly, not hidden away somewhere and what would be even better if they would get a “task list” per room with everything that should be done extra like adding rose petals or a bottle of champagne. After some research I found Flexkeeper and it looks really appealing with all the features we would like to see. But I was wondering if there is anybody here who has experience with Flexkeeper or perhaps any other tool that works for them. 

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Liv KlopstockApprentice
asked in How Do I..
UTM Parameter Booking Engine

Hallo Zusammen,  Kann ich den Link zur MEWS Booking Engine mit UTM-Parametern so anpassen, dass das Reisedatum bereits vorausgefüllt ist?Gleiches gilt für Promo-Codes: Ist es möglich, den Link so zu erweitern, dass der Code automatisch angewendet wird? Danke im Voraus! LGLiv

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Pierrick
PierrickMaster Helper
asked in How Do I..
Adding persons in the reservation tool

Good morning, y'all!I have a little problem that I'm not sure how to solve. When people are making a reservation online and they want to stay in a room set up for 2 people, but with 3 persons (by adding an extra bed), I want the booking engine to automatically add the extra bed for every night of the booking. After that, I would also like this to be turned into a task for housekeeping. How can I handle this?Thank you in advance for your replies.Warm regardsPierrick RobynHotel Pavillon Du Zoute Knokke-Heist (Belgium)

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Pierrick
j.spiess
Senior Guru
j.spiessSenior Guru
posted in How Do I..
Speed up checkout process for business guests

Hi everybody!I would like to pick up a few issues that have been discussed every now and then and renew the discussion as I think it might be important for many properties that have a fair share of business guests, as those issues slow down the checkout for those guests unnecessarily Newly created company profiles take very long to show up for selection in the selection/search fields to associate a new bill owner or move items to a company owned profile. Sometimes it takes a few minutes (!!) while the guest is waiting to get the invoice/bill.  online self-checkout with company bills still not possible. When the guest pays why not offer to issue the bill to a company address during online checkout? Where are the problems to implement this ? Sending bills/invoices via email: the associated profile’s email should be automatically suggest as a potential recipient in addition to the bill owner’s email. Once you have managed to move the bill items to a newly creates company profile (see abov

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Pierrick
Pierrick
PierrickMaster Helper
asked in How Do I..
Changing products

Good afternoon everyone!New day, new question (sorry 😄). I was wondering if there is a quick way to change the options of products I have created in Mews. For example, an extra bed that is currently charged as “per person per night” – I want to change this to “per night.” However, Mews gives me an error saying that this cannot be changed once the product has been created.Is it really not possible, or is there maybe an alternative solution?Thanks for your replies!Warm regardsPierrick Hotel Pavillon Du ZouteKnokke-Heist (Belgium)

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Pierrick
Pierrick
PierrickMaster Helper
asked in How Do I..
Roomtype status (booking.com)

Good afternoon everyone,Since our Mews launch, we have a direct connection with Booking.com to edit prices and availability. Before Mews, we worked with Cubilis as our channel manager. A few months ago, we decided to remove some of the roomtypes from the rooms offered on Booking.com.Today, I want to reverse this, but when I check the calendar view on Booking.com, I noticed that the price is missing (see screenshot underneath). How can I fix this in Mews so that the rooms can be sold again?  

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Pierrick
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r.salimHelper
asked in How Do I..
Mews Terminal S1 - Stripe Payment

Dear Community 👋🏼Has anyone have the same issue like I currently facing?.We have recently added Stripe as new payment provider and integrated the mews S1 terminal as the payment device, which is starting next month we will completly using stipe to replace the Adyen.Taking payment directly from the terminal with card or contactless is no issue, as well online pament when we have enterd the credit card details in mews manually.However, the credit card which captured in mews from the terminal payment, can not be re-preauthorize nor re-charge. Anyone aware what the issue here?.So far what I understood correctly, that the payment using S1 Teriminal will captured and tokanized the card details, which we can reuse it.I have wrote mews to change the Stripe as our default payment, however still no response from them over 24hrs. Do you guys think, due this default check in the integration has not been done and we have this isue?. Best regardsRingga   

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Pierrick
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KerstinSuperstar Apprentice
asked in How Do I..
Integration Mews & Duetto

Liebe Community,seit fast einem Jahr arbeiten wir nun sowohl mit MEWS, als auch dem RMS Duetto. Gibt es hier jemanden, der die gleiche Problematik in Bezug auf Zu- und Abschläge von Zimmerkategorien teilt? Weder MEWS, noch Duetto unterstützt Personenzu- oder Abschläge, z.B. ein DZ/EZ, Triple oder Vierbett. Hier musste ich ein Add On auf der Homepage erstellen. Hat jemand einen Tip?Liebe Grüße aus Baden-BadenKerstin Tews

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K
Riggi
RiggiApprentice
asked in How Do I..
Mews terminal receipts

We want to configure the printing options of our Mews Terminal, so it only prints the customers receipt. A couple of weeks ago our management decided it was not necesary printing the merchant’s receipt anymorte and we always get up having a copy at the end. Is there a way we can customize that? thanks in advance. 

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lisetbom
AlverP
AlverPApprentice
asked in How Do I..
Monthly top clients report

HiWhich report I can use, to see last month top clients, sorted out by RN and revenue? 

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AlverP
M
MarijnHMaster Apprentice
asked in How Do I..
Adding automatic notes

Hi, we are adding all are notes manually and we want to automate this process. It would be great if we could add notes to a rate code so we are sure all neccessary information for this guest (corporate, special perks, colleagues) is automatically added. This way Front Office knows what guests are coming and what information they need to know up front. Can this become a feature?

251
jessica.becker
Mews Employee
AlverP
AlverPApprentice
asked in How Do I..
Booking Engine report

Hi,Which report and where I could see last month booking engine booked RN and revenue (pref. net)?

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dbarnesen
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ramirezramosnApprentice
asked in How Do I..
Can I modify or remove a room rate on a reservation due to check out?

Hello all!  We’re on our 3rd week with Mews, still trying to figure some stuff out 😄 If anyone knows, how do I modify a room rate on a reservation that is due to check out?  Any help will be greatly appreciated! 

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dbarnesen
P
PIBTL4Helper
asked in How Do I..
Secret Escapes - Routing und Abrechnung

Moin zusammen,  wir versuchen derzeitig unser Secret Escapes handling zu optimieren und stoßen da an einige limitierungen seitens Mews. Mich würde interessieren, wie ihr im moment Secret Escpaes handhabt, da ja die Gäste einen Anspruch auf die Rechnung haben.  Unsere Idee ist es, auf der Gastrechnung lediglich die folgenden Produkte stehen zu lassen: Übernachtung Frühstück City TaxAlle anderen Produkte sollen an sich weitere geroutet werden auf ein PM (was nicht geht). Daher würde nun das Firmenprofil lediglich in Frage kommen.Anschließend müssen bei uns drei Zahlungen getätigt werden: 2 x Ghost Payment (Positiver Betrag und der gleiche Negativ Betrag zum Ausgleich) (1 auf dem Gastprofil und eins auf dem Firmenprofil) 1 x VCC Belastung (auf dem Firmenprofil)Der Gast erhält dann im Anschlus eine Rechnung mit dem Ghost Payment von uns. Allerdings lassen sich derzeitig keine Kartenzahlungen auf dem Firmenprofil realisieren.  Wie handhabt ihr das ganze so?  Liebe Grüße Hendrik  

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