How Do I..

Hi, I was wondering if there is a way to revert the dashboard/ home screen back to before the latest update. I’ve had increasingly negative feedback from my team that it is aesthetically worse and adds not benefit to their daily operations. They have also noted that reservations used to span x5 across, this has been restricted to x4 which restricts the information they are able to review at a time. Thinner rings/donuts are less eye-catching now that they are thin, this is unhelpful when they are in a high demand period and need information quickly. On their behalf, I thought I would just check and see if it would any way to undo the latest MEWS update.Kind regards :)

Could somebody please confirm if Mews is working on a solution to enable invoice sending via PEPPOL by the end of this year? Because on the search i could ot find anything about this. Best regards Robin 

Liebe Community, wir haben immer wieder das Problem, dass Gäste beim Auschecken am KIOSK nicht zum Bezahlen aufgefordert werden, obwohl sie noch einen offene Rechnung zu begleichen haben. Der Rechnungsverantwortliche ist auch immer der Gast selbst, also daran kann es nicht liegen.Hat jemand ebenso dieses Problem, bzw. welche Lösung gibt es hierzu?Besten Dank,Helene

Hi, I’m trying to figure out how to correct an error in a rate on a closed bill. For example, a guest has checked out, and the rate posted was 10,000 x 4 nights. This is wrong, and we need to adjust this off. When I’m adjusting with an additional service in the same accounting category (STR Room Rental), it is not showing as an adjustment to the Room revenue, it’s showing as an adjustment to the product revenue.This is affecting our reporting and other integrations like the RMS. Are we doing something wrong, is something configured incorrectly, or is this working as intended?  

Ein Gast hat per E-Mail gebucht, und die Reservierung wurde manuell in Mews eingetragen. Wir haben bereits eine Zahlungsaufforderung gesendet, und der Gast hat einen kleinen Betrag bezahlt. Allerdings wurde die Kreditkarte nicht im Gastprofil gespeichert, da Mews die Karte nach der Bezahlung deaktiviert hat.Wir möchten die Kreditkarte über Mews erneut anfordern, damit sie im Profil des Gastes aktiv hinterlegt wird und im Bedarfsfall (z. B. No-Show oder Zusatzkosten) belastet werden kann. Wie können wir das über Mews umsetzen?

Good morning 😊 Small question about the visualised occupancy which one can find on the dashboard / home screen.  Whilst I understand the blue and black lines giving an idea about the check-ins and check-outs, is it possible to remove these lines? (optional)So that only the black bars show.Thanks!​​​​​​​

 ¡Buenos días Mewser de España!Me gustaría saber si algún hotelero español que use MEWS como PMS ya está realizando los envíos de ficheros de hospederías a través de la nueva plataforma del Ministerio del Interior ses.hospedajes De ser así, como consiguen hacer los envíos de ficheros, con los  nuevos requisitos?Muchas gracias y buen día a todos! 

Dear all, I would just like to check whether automated reports (eg. reservations or cancellations over the last 24hrs) are meant to omit the gues details from now on? (simply replaced by ****)All data still to be consulted in Mews if necessary.Thank you for the re-assurance.

Hello everyone,I am having a problem with automatic reminder emails for optional reservations in MEWS. Here is the context:An agency made an optional reservation for a customer.The customer received the automatic optional reservation reminder email, which allowed them to see the price of their reservation and cancel it themselves via the Mews Guest Portal link, which is something we definitely do not want.According to MEWS documentation:The recipient of the email is always the owner of the reservation (the main guest), and if the main guest's email address is not provided, the email is sent to the organizer (the agency).In our case, our policy is to record all customer emails as soon as we receive them, so the problem occurs systematically for agency customers and certain groups.The automatic reminder email is very useful for tracking reservations, but we would like to limit its sending to certain types of customers, for example:-Travel agency customers-Group reservationsTo date, there

Hello!How do you handle waiting lists? When a guests wants to be put on a waiting list for an available room, when none is available at the moment… so that the guest is informed if a room of the requested type or better becomes available ?Kind regards,Jean-Philipp.

Hello 👋,Our hotels use availability blocks and booking engine links primarily for groups and special events.Is there a way to specify custom terms and conditions for each block?I noticed that during the booking process there is only a link to the general terms & conditions, which in the case of blocks are likely not fully applicable.I also cannot find any option to add visible notes, special terms & conditions, etc.  

Hi all,We don’t have an MDM in place yet. Right now we manually restart all kiosk iPads once a week for updates and because they run 24/7. I’m looking to set this up properly so we can automate updates and reboots and keep the devices stable.What I’m trying to achieve Remote weekly restart (soft reset). App updates for the Mews Kiosk. IOS updates in a fixed night window. Keep the iPads locked in Single App Mode so guests can’t switch apps after the update. Questions Which MDMs are you using successfully with Mews Kiosk iPads?(Mosyle, SimpleMDM, Jamf Now/Pro, Intune, Meraki, other? Can you fully automate a weekly flow like this? Turn Single App Mode off Update the Mews Kiosk app Install ios updates if available Remote restart Turn Single App Mode on again (auto-launch kiosk)Goal is simple: fewer evening surprises, healthier devices, and no manual work. Thanks for any concrete tips or feedback about a setup that works in production. Grt,Emilie 

Hi Community,We work with a large number of groups in many different formats: call-off allotments, small 5-person groups, regular guests, apprentice days with fixed contingents and name lists, weddings, and more.For many of these, we receive name lists directly. In some cases, clients book multiple rooms for various dates throughout the year and request a short and detailed email summarizing what they’ve booked.Up until now, they've been receiving very long emails listing all services in detail – is there a better way to do this?

Hi, I need to overbook my property over a couple of dates. Specifically, I need to add additional inventory to a group block over sold out dates, and the system will not let me do so. How do I get around this?  

We received a request at our hotel from a guest who would like to put together a gift package for his staff members.It concerns a certain number of staff members to whom he would like to give credit for two overnight stays + breakfast + 1 dinner + welcome drink. How would you recommend setting this up? 

Guten Tag zusammen, kann mir jemand evtl einen Ratschlag geben, und zwar, es geht um Frühstück ( inklusive leistung ) , wird mir nicht richtig in Managerbericht angezeigt. Rechnung sieht so aus beispiel : *Logis 200€ *Frühstück split logis -12,00€ *Frühstück split speisen 12,00€ Gesamt 200,00€ ist das richtig gemacht oder kann mir jemand ratschlag geben

Good morning y’all!I was wondering if it’s possible, when setting up a travel agency, to calculate the commission only on amounts excluding VAT and solely on the room prices. Afterward, I want to be able to see the commission amount on the invoice. The issue is that I’m not sure how to approach this. Is there anyone who has worked out a practical example and might be willing to share it? That would be great. Thank you!Warm regardsPierrick RobynHotel Pavillon Du ZouteKnokke-Heist (Belgium)

Is there an easy way to duplicate e-mail templates from one service to another? Or just manually updating each version is the way to go at the moment? Hint : this might be a nice upgrade (with 3 services, I have 3 templates to udpate, in 2 languages...)

Hey guys, Im back back with my anual question! At the moment, when someone checks in via the portal, their reservation does not automatically get started on the day of arrival.Our third-party communication software now allows us to use the deep link for the Mews guest portal, so I’d like to switch to using the Mews guest portal instead.I need the possibility to automatically start all reservations where guests have checked in online at their check-in time. Since everything is prepaid at our properties, this wouldn’t be an issue.Is there a solution for this? That would be great!Cheers,Hendrik

Hey guys,Is anyone else experiencing issues with the Kiosk?It felt like we were getting a new version every two days, but the current one has been out for about two weeks now—and we’re still experiencing problems with the app freezing or getting stuck at every property.This is really tough for our hosts, who have to take out the iPad and deal with that while beeig alone on shift. Is someone from the Kiosk team here who can explain why this issue hasn’t been resolved yet?Best regards,Hendrik

Hello Community, is it possible to offer products from our shop during the checkout process at the MEWS kiosk, for example: “Would you like to buy …?” Does anyone has this feature? Thank, Helene

We try to let our “green choice” free product only to be booked for reservations with min. stay of 2 but I really cannot figure that out. How could I do this? Thanks! Christina 

Hi Zusammen,wir aktualisieren gerade unsere E-Mail Vorlagen. Hierzu sind ein paar Fragen bei uns aufgetaucht:kann man individuelle HTML Befehle selbst einfügen? z.B. möchten wir gerne den Gastnamen anzeigen lassen unter Reservierungsdetails und auch den Name der Zimmerkategorie Kann man den Text unter dem Punkt Stornierung schöner gestalten. (vor dem 02.10. um 06:00 Uhr, Amsterdamer Zeit Kostelnos stornieren sieht nicht sehr schön aus)Vielen Dank für eure Hilfe und liebe GrüßeNina

Hi Mews Community,We’re facing a challenge with adjusting the number of guests in a reservation and how Mews recalculates charges—specifically with city tax and accommodation rates. I’d love to hear how others handle this!Our Scenario:A guest books a single-occupancy room:Original booking: 100€ room rate + 8.25€ city tax = 108.25€ total. Later, the room rate increases to 120€ due to demand.When the guest arrives with an extra person, we update the reservation. Here’s what happens in Mews: "Keep old price" ticked: The system keeps the total at 108.25€, but recalculates the rate as 91.75€ + 2x city tax (16.50€). Problem: The room rate drops to 91.75€, which doesn’t reflect the original agreement. "Keep old price" unticked: The system recalculates the room rate to 120€ + 2x city tax (16.50€), totaling 136.50€. Problem: The guest now pays 28.25€ more—a significant jump that’s hard to justify, especially if the rate increase happened after their booking. Our Desired Outcome:Keep the ori

What is going on with the rate management? Until yesterday I could simply select a date, a window would open up, and I could override the price.Now I first have to select the date, then a window opens with the pricing details, then I have to select ‘edit’, then I have to select the date, and only then can I change the price (‘Base price (incl. tax)’*)Is this something temporary?