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  • 530 Topics
  • 1,975 Replies
530 Topics
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rebecca.timberlake1Apprentice
asked in How Do I..
Availability Block Visibility

Has anyone found a way to make availability blocks visible on the timeline? Right now, I create availability blocks with the links so that guests can book online, but nothing shows up on the timeline to indicate that those spaces are blocked for those dates. The best I’ve done is to add the event to the calendar, which then shows up with blue dots along those days on the timeline. I like using the availability blocks for events, but our front desk staff hates that when they scroll through the timeline to check availability, there is no visible block or anything to indicate that those days are blocked until they try to create a reservation. 

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jessica.becker
Mews Employee
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PHman88Helper
asked in How Do I..
How do I automatically associate company to incoming reservation?

Hi there, We’re in the process of starting with a new OTA. How do I make an incoming reservation immediately do the following? 1) create two bills: one for the guest (city tax + incidentals to be paid by guest); one for the OTA (prepays accommodation). How do I route specific items to specific bills?2) to have the bill for the OTA automatically associate with the OTA (so guest remains owner; OTA is associated profile)Thanks! 

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mauritsbots
Senior Guru
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Lisa ClarkApprentice
asked in How Do I..
Add names to booking confirmation

A guests need a booking confirmation with all the guests names for Visa purpose.I have added all the names to the booking but when I send out the confirmation only the main booker name shows up. How can I sent out a booking confirmation with all the guests names on it? 

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Leif Penning
Senior Guru
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Jasmin H.Helper
asked in How Do I..
Personal Reporting Filter

It would be a great development if there was the option of having saved filters for reports in the reporting area. Not in the export version, but that you can save reports with your own filters and create them as required. And not have to adjust the filter every time. Analytics is not an alternative for me here.

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Johanna AMSELLEMApprentice
asked in How Do I..
Rapport taxe de séjour

Bonjour, Je ne trouve plus le rapport Taxe de séjour dans la partie Finances Merci pour votre aide

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crawforcContributor
asked in How Do I..
Dynamic Restriction Based on LOS

I can't figure out if I can implement a restriction the way I want to. I wish to restrict a space type to a specific LOS based on lead time. For example: If it’s less than 10 days before arrival, a 3 day LOS requirement If it’s more than 10 days before arrival, a 4 day LOS requirementIs this possible? 

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nicolai.bueno
Mews Employee
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TanjaKApprentice
asked in How Do I..
How to undo a creditcard refund?

How do I undo a creditcard refund when the card is not at my disposal anymoore?Thank you for you help!

803
Leif Penning
Senior Guru
adriancoene
adriancoeneApprentice
asked in How Do I..
Configure a video to play or appear after a guest completes their online check-in?

Hi everyone! Does anyone know if it's possible to configure a video to play or appear after a guest completes their online check-in?We'd love to use it for a quick welcome message :)

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PwattelApprentice
asked in How Do I..
Set up restrictions / exemptions

Hello! We are new to the Mews community and are running into a small issue.Currently we have a minimum stay set up for the Fridays (3 nights) and Saturdays (2 nights) throughout the year.We have this setup through a closed for arrival restriction with the exemption being the minimum nights. However, we would like for this restriction to disappear X amount of nights before the arrival date to fill in any remaining gaps.We have tried adding a Maximum Before exemption, but this does not seem to work. Do you have any tips & tricks? Kind regards, Patrick 

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AntoineD24Aero44Senior Apprentice
asked in How Do I..
VAT % switched

Hello everyone,Hope everything is good on your side.We have a quite important problem as the VAT % has changed in a few invoices last time see attached picture. I have already checked the parameters but nothing changed see attached picture.Has this happened to anyone else? Kind regards, 

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elena.pudova
Mews Employee
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KamalMaster Apprentice
asked in How Do I..
Reservation Report for spoecific Space for range of dates

Hello  Wondering if anyone can help me do this. I need to create a reservation sales report for Summer season for a specific space- may 1 2025 to oct 31 2025I think I know how but on the interval option I cannot see the ability to do a range. I see current month, year, quarter etc. Any help , much appreciated. Thanks. 

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crawforcContributor
asked in How Do I..
Way to Restrict Rate to Mobile Only?

Is there a way to restrict a rate in the Mews booking engine to mobile only? We want to offer Mobile path discounts on OTAs, but I cannot see a way to match this on the Mews Booking Engine. 

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RoterOchseHelper
asked in How Do I..
Paypal-Zahlungen bei Buchungen über Channelmanager

Hallo zusammen!Ich stehe mal wieder vor einem Rätsel.Wir bieten seit Kurzem die Möglichkeit, das bei Buchungen über unsere Website (IBE vom Channelmanager, nicht von Mews) nicht nur per Kreditkarte sondern auch per Paypal bezahlt werden kann. Wenn eine Rate gebucht wird, die direkt bezahlt werden muss, schickt Mews direkt diese Mail an den Gast, dass nicht abgebucht werden kann, weil keine Zahlkarte hinterlegt ist. Der Gast hat aber bereits per Paypal bezahlt. Selbst wenn ich die Zahlung Minuten später verbucht habe, ist die Mail schon raus. Das führt bei den Gästen zu Verwirrung.Gibt es eine Möglichkeit, dass die Paypal-Zahlung irgendwie von Mews registriert wird und diese Mail, dass nicht abgebucht werden kann, nicht rausgeht?Wie handhabt ihr das bei Paypal-Zahlungen?Vielen Dank und viele GrüßeHeike

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The Suites Hamburg
The Suites HamburgMaster Apprentice
asked in How Do I..
MEWS Integration for Local Gym Access & Breakfast Partners

Hello All, we’re quite new to MEWS and this is my first question in this community. Attending Unfold in Amsterdam next week while searching for Hotels I recognized at BobW guest options for Local gym access and Breakfast partners all integrated in the Mews Booking Engine as it seems. Does anyone know what software integration can be used for such nice features? We are in the city centre of Hamburg/Germany and surrounded from nice Fitness Studios and Cafés. Would love to have a nice software solution. Attached pictures I found on BobW.coThank you!kind regardsMoritz 

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The Suites Hamburg
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tracildaApprentice
asked in How Do I..
United States OTA rates

Just finished onboarding but we have not been able to setup our prepaid OTA rates correctly. Are any of you in an area where Expedia rates are programmed in your PMS as net rates and tax is withheld and paid by Expedia? If yes, how did you set up your rates in Mews?

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nicolai.bueno
Mews Employee
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AmontSenior Apprentice
asked in How Do I..
GA4 Purchase Event Not Logged

I have been working through the various pieces of documentation to setup GA4 and the MEWS Widget with mixed results. After implementing the setup, i opened google tag manager in preview mode as well as GA4 in debug mode to check that events were being triggered. While navigating through my website, events were triggered successfully up until where i would expect the purchase event to trigger. While a purchase was made and all events leading up to the purchase were triggered, the purchase was not triggered at all, as well as no page location or page name triggering.  I have double checked my setup and implementation a number of times with no obvious errors, and also reviewed the community topics (some of which seem to have a similar problem but never got an answer).  Hoping to find some guidance from anyone that has had the same issue. 

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crawforcContributor
asked in How Do I..
Metasearch Options with Mews Booking Engine

Hello!What options exist for metasearch with the Mews booking engine? Are there any? I’m seeing Mirai, but that looks like it would be a new booking engine solution in general that supports metasearch. Our CRS is Siteminder, but this isn’t an option for a booking engine for us. 

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Erik82Senior Apprentice
posted in How Do I..
Kiosk & Hotek Classic

Hey all, Im looking for a collegue hotel who's using the MEWS kiosk and Hotek Classic Locks.  IF possible in the (eastern part) of the Netherlands :) Looking forward to hear from you!  With kind regards! Erik 

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Daniel TomschiApprentice
asked in How Do I..
Repeating guest report

Dear Mews community,do you know if we do have a tools to track repeating guests? I know it is visible in the timeline, but that is not enough for tracking in reporting.What is your approach, how do you track repeating guests prior the arrival? Manual report or some data from MEWS?Thank you,Dan

453
dani.molina
Mews Employee
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HAlvarezMaster Apprentice
asked in How Do I..
2 night min restrictions "Sandwich days"

Hello fellow Mews users,I'm currently facing a challenge with managing "sandwich days" in our booking setup. We typically require a minimum three-night stay for arrivals on Thursdays, Fridays, or Saturdays. However, when a guest books from Tuesday to Friday and there's another arrival scheduled for Sunday, this blocks potential guests from booking a Friday and Saturday stay.I'd like to enable two-night bookings starting on a Friday in such cases. Could anyone advise on the best way to create a manual restriction in Mews to allow this?Additionally, how does your team handle these types of sandwich days? At the moment, I'm manually scanning the timeline for the entire year to identify and adjust them, which is quite time-consuming.Any tips or best practices would be greatly appreciated!

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dani.molina
Mews Employee
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PHman88Helper
asked in How Do I..
New OTA on my Channel Manager - how will reservations be processed by Mews

Dear reader, I am in the process of starting a cooperation with a new OTA. The reservations will reach Mews via our standard Channel Manager (Stardekk).Anything I need to do so that the reservation gets read into Mews correctly? (eg. should I like a ‘Travel Agency’ or something? Or will the reservation simply drop, mentioning the name of the new OTA?)Thanks ! :-)

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RoterOchseHelper
asked in How Do I..
Wie rechne ich einen Gast ab, der über AirBnB gebucht hat?

Hallo!Kann mir jemand bei der Abrechnung eines AirBnB-Gastes helfen?Die Zahlung kommt ja dann über AirBnB und der Gast muss bei uns nichts bezahlen. Richte ich dann eine Steuerungsregel ein oder wie handhabt ihr das?Der von AirBnB ausgezahlte Betrag ist dann allerdings auch um die Kommission vermindert. Wie geht ihr damit um? Bei Expedia Collect wird der verminderte Betrag übertragen, bei AirBnB aber, soweit ich das gesehen habe, nicht.Dann habe ich außerdem noch das Problem, dass die Kreditkartendaten vom Gast mit übermittelt wurden und es bei uns bei der Rate so eingestellt ist, dass automatisch die Kreditkarte belastet wird. Somit hat der Gast jetzt doppelt bezahlt. Alles ein bißchen blöd gelaufen.Wer kann mir Tipps geben, damit das besser läuft? Danke im Voraus!Viele GrüßeHeike 

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Robin Gustavsson
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JudithdebruinSuperstar Apprentice
asked in How Do I..
Gruppenmeldung Feratel

Hallo zusammen!Wir bei der VAYA Group befinden uns mitten in unserem Umstellungsprozess auf Mews. Wir haben jetzt unsere ersten 3 Hotels live, und es ist eine Frage aufgetaucht, bei der ihr uns vielleicht helfen könnt.Wir haben bei VAYA regelmäßig Busgruppen, bei denen wir gemäß dem Meldengesetz eine Gruppenmeldung machen können, bei der nur der Reiseleiter die Meldung unterschreiben muss.Die Daten unserer Mitreisenden (Name, Geburtsdatum) lassen wir im Voraus ausfüllen und sind bereits in Mews.Wie geht ihr mit solchen Busgruppen um und wie meldet ihr diese Gruppen bei Feratel oder Capcorn an?Laut Feratel sollten wir das über Mews machen, aber wie wir das am besten machen sollten, ist uns leider unklar.Vielen Dank im Voraus für eure Hilfe!Liebe Grüße,Judith

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dani.molina
Mews Employee
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AmelineApprentice
asked in How Do I..
Invoices with external accounting program

Hello everybody, I’m part of a new hotel that just opened.We had our first event and we have trouble with the billing. Our billing goes through another program than Mews and we don’t know how to close our bill in Mews. Does someone have the same and could help me? Thanks a lot, Ameline

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Robin Gustavsson
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NannaApprentice
asked in How Do I..
Fake emails

Phishing emails sent to guests – are others experiencing this?We are currently experiencing an issue where fraudulent emails are being sent to our guests. These emails contain their reservation number and urge them to enter their credit card details via a link.What’s particularly concerning is that the emails include both the correct email address and reservation number for upcoming stays.We use Mews as our only system where both guest email addresses and reservation numbers are stored – so we would like to know if others are experiencing similar issues or are aware of any potential security breach in Mews?

1193
elena.pudova
Mews Employee
Community-widget-Referral-Program

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