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Find and share Mews tips and tricks, and learn how other people are using Mews.

506 Topics
coudert.mathias
Mews Employee
coudert.mathiasMews Employee
published in Mews updates
Match & Merge: A new step toward more accurate and comprehensive Guest ProfilesNews

Hi everyone,I’m Mathias from the Guest Experience team. Today I’m excited to introduce our brand-new feature, Match & Merge. But before diving into the details, let me give you some context about why we built this and where we’re heading from here. Comprehensive guest profiles are invaluable for hospitality. A detailed, accurate profile gives you insight into who your guests truly are. This helps hoteliers to anticipate guest preferences, allowing for personalised experiences that exceed expectations. Our vision is to empower you to truly understand your guests: their past spending habits, their preferred amenities, and even tiny details like how they take their coffee. Imagine knowing that every time I visit your property, I’ll ask for oat milk with my coffee. That’s where we’re headed, but first, we need to address one of the biggest challenges you face today: duplicate guest profiles. Duplicate profiles are a common issue, often caused by third-party OTAs and integrations. These

41932
A
12 hours ago
Ivo
IvoHelper
asked in Product best practice
Advice Needed: Setting Up Age Based Tourist Tax

Hello Mews Community,I’m looking for advice on how to correctly set up tourist tax for our property in The Hague. Currently, we have tourist tax configured as a product with a product rule attached. However, in The Hague, tourist tax is only applicable for guests aged 13 and above.The challenge we’re facing is that the product rule in Mews doesn’t allow us to add age conditions. Has anyone found a workaround or an alternative method to handle this kind of setup?Any insights or suggestions would be greatly appreciated!Thanks in advance,Ivo

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Sarah.Masterton-Brown
Community Manager
14 hours ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Mews updates
Coffee Corner's latest edition - Explore the Future of Hotel Automation

Explore the Future of Hotel Automation with Mews, Flexkeeping, and WestCord HotelsIn the latest episode of Mews Coffee Corner, join Damien as he hosts Luka Berger, founder of Flexkeeping, and ​@mauritsbots , ICT Specialist at WestCord Hotels, to discuss the transformative power of automation in hospitality.The conversation focuses on:Streamlined Operations: Learn how WestCord Hotels transitioned from outdated systems to seamless, cloud-based integrations powered by Mews and Flexkeeping, resulting in smoother workflows and enhanced guest satisfaction. Empowering Housekeeping Teams: Discover how Flexkeeping revolutionized daily operations by reducing paperwork, minimizing human error, and enabling real-time task management, making housekeeping a cornerstone of exceptional guest experiences. Impactful Results: Hear how Hotel Jakarta achieved a 70% increase in rooms ready on time, delivering stress-free check-ins for guests and setting new benchmarks for operational efficiency. Personaliza

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Sarah.Masterton-Brown
Community Manager
18 hours ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Mews updates
Mews Roadmap: What’s new and what’s on the horizon

Curious about what’s next for Mews? We’re pulling back the curtain to give you an exclusive look at the features coming in 2025, all crafted with your feedback in mind.   In this special session, our product team will walk you through upcoming releases, showcase demos of features currently in development and share a sneak peek of our longer-term roadmap. You’ll also get a recap of what’s been recently launched, ensuring you’re up to date on all the latest enhancements.   This webinar is designed just for our customers, and we’ve made it easy for you to join live – no matter where you are. We’re offering the webinar at three convenient times across different time zones:  Wednesday, February 5th at 11AM EST  Wednesday, February 5th at 2 PM CET  Wednesday, February 5th at 4PM SGT   The session will conclude with a live Q&A, giving you a chance to ask questions and share your thoughts on where Mews should go next. What we’ll cover:  A summary of the latest Mews features and updates 

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Sarah.Masterton-Brown
Community Manager
2 days ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Mews updates
Security Q&A: Get your questions answered by our experts

In recent months, there’s been a rise in sophisticated phishing incidents targeting hospitality employees, attempting to trick them into revealing their login credentials to cybercriminals.  Although these activities occur outside the Mews ecosystem, we’re dedicated to providing support wherever possible. We’re monitoring the situation closely and assisting those affected. Since education is the best defense against phishing, we’re bringing in two of our security experts to help. Tony Carroccio, Senior Product Manager of Security, and Terry Brown, Senior Director of Engineering, will be answering your questions in an upcoming video series. With decades of experience between them, they’ll share key insights to help you stay secure and informed.  How to participate  Submit your questions here and our team will address them in an upcoming video. We’ll be gathering questions over the next few weeks to ensure everyone has the opportunity to participate.  Where to find the answers  Once the

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Sarah.Masterton-Brown
Community Manager
2 days ago
Joscelyn.Comstive
Mews Employee
Joscelyn.ComstiveMews Employee
published in Mews updates
Unlocking Value with the Mews for Salesforce Integration

The Mews-Salesforce Integration brings seamless connectivity between Mews and Salesforce, providing hoteliers with valuable guest insights and operational efficiency.This integration allows hotels to personalize guest experiences, boost revenue, and streamline data management—all without third-party software or complex development. 1. Personalize Guest ExperiencesWith guest preferences, profiles, and spending data synced directly into Salesforce, hotels can offer tailored experiences and anticipate guest needs. This results in stronger guest relationships, enhanced loyalty, and “surprise and delight” moments that set your hotel apart. 2. Drive Revenue with SegmentationThe integration enables you to segment guests by spending patterns, identifying high-value customers for targeted offers. Sales teams can use detailed corporate account insights to negotiate group rates and increase profitability. 3. Improve Data Quality and EfficiencyAutomated data syncing between Mews and Salesforce eli

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Joscelyn.Comstive
Mews Employee
2 days ago
N
N.HALL ConsultingSenior Contributor
posted in Industry News
Searching for a Hotel looking to participate in a pilot project

On behalf of an innovative startup, I'm excited to identify a forward-thinking hotel property interested in running a pilot project for an AI-powered chatbot designed to enhance guest engagement. We’re seeking a hotel that meets the following criteria:- Independent property- 150-400 rooms- Mews as PMS & Booking engine- Ideally, facilities such as a restaurant, spa, and spa treatments with associated systems offering open APIs- Location: Europe preferred for ease of access- Led by a management team that is both innovative and proactive in adopting new technologyIf your property is interested in participating in this pilot, please reach out. We’ll work together to determine if it’s the right match for the project, as our team is dedicated to ensuring an ideal fit for thorough testing and optimal results.This solution is already successfully deployed in several properties, and we’d love to explore a partnership with you.Please send a message to [email protected] with the subject

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N
3 days ago
Ivo
IvoHelper
asked in Product best practice
Streamlining Rate Structures in Mews: Seeking Advice and Insights

Hi everyone,We’re currently in the process of migrating to Mews, and one of the key areas we’re re-evaluating is our rate structure. In our previous system, we had an overwhelming 200+ rates! These rates were primarily created to gain segment insights and were set up for nearly everything—corporate contracts, GDS bookings, OTA channels, direct bookings, and more. While this worked for us in the past, it led to a lot of complexity in managing, maintaining, and analyzing our rate setup.As we transition to Mews, I’m keen on finding ways to streamline and simplify this approach. For instance:Corporate Rates: I don’t see the need to set up an individual rate for every single corporate negotiated contract anymore. There must be a more efficient way to manage this while still maintaining clarity in reporting and segmentation. Channel Rates: Similarly, creating rates for each channel (OTA, direct, etc.) feels unnecessary, especially since Mews already captures the channel in the reservation da

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N
5 days ago
G
GarenneApprentice
asked in Product best practice
Credit card requested to make a reservation in MEWS booking engine

Good morning, we would like the credit card to be needed in order to make a reservation through our Mews booking engine. Credit card either as a guarantee (standard rate) or charged (if non refundable rate) Ìs there an option ? thanks 

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G
6 days ago
A
andreasHelper
asked in Product best practice
Best practice: accounting workflow for pre-paid OTA bookings

Hi Community!I’m wondering what your workflow is for pre-paid bookings from OTA’s, those which are paid via bank transfer after guest departure.Booking.com, for example, is now only sending us pre-paid bookings. And we get paid once a week via bank transfer. No more virtual credit cards. Our current workflow is this:Routing rule will move room charges to Booking.com bill The guest does not get an invoice for their stay After guest departure, once we get paid, we move all bookings for that week in a single bill to Booking.com and close itIf the guest requests an invoice, before they are checked-out:Move the room charges back to the guest bill Create a deposit for the total amount send the positive deposit amount to booking.com bill Close the bill to the guest with the deposit The positive deposit amount will then be closed on the collective Booking.com billIf the guests requests an invoice after check-out, but before we closed the Booking.com bill:We cannot make deposits anymore We send

704
elena.pudova
Community Manager
8 days ago
NicolasLA
NicolasLASuperstar Apprentice
asked in Product best practice
Lacoly for whatsapp guest communications integrated with MEWS operation

Hello community, does anyone have experience with Lacoly App (https://lacoly.com/en/) ? We are looking for comunicate with our guests through whatsapp and Lacoly solution seems to fit.I want to know if anyone in the community have any experience with this 3rd partie integrator. Any information/recomendation on this topic, will be appreciated.Regards, Nicolas.

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NicolasLA
9 days ago
Tamara.spir
Mews Employee
Tamara.spirMews Employee
posted in Product best practice
📣 Invitation to help us test & improve the POS features!

Hello! Our team is currently designing improved features for the POS system. Before we build new functions, we'd love to understand how you work today with Table Reservations and Menu Creation.We want to invite you to:1. Take a quick survey about your current workflow ( no more than10 mins)  https://app.useberry.com/t/AeEaKjlBe0ToIQ/2. Optional: Join our table management feature development project  (Reply if you're interested!)If you have experience managing restaurant operations, your input would be incredibly valuable in shaping these features to work better for real kitchen and service needs.Thanks for your time!Best,Tamara Spir UX Researcher.

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D
9 days ago
Tony.Carroccio
Mews Employee
Tony.CarroccioMews Employee
published in Product best practice
Stay secure and protect yourself against phishing attempts 🔒

Hi Mews Community, In recent months, there’s been a rise in sophisticated phishing attempts where hospitality employees are being tricked into revealing their login credentials.  We’re aware that a small number of Mews customers have been targeted and fallen victim to these malicious campaigns. As Senior Product Manager for Security at Mews, I’m part of the team that is actively monitoring the situation, and our Customer Support colleagues are supporting those affected.  I've always found the best form of defense against these threats is to make sure you know how to keep your login credentials – and therefore your data, your guest data and your business – secure. Today, I’ll talk you through how these malicious phishing campaigns typically operate and the precautions you can take to enhance your security.  How do these phishing attempts work?  They’re sophisticated. Cybercriminals use search engine ads to trick hotel employees into entering their user credentials on a fake login page t

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Tony.Carroccio
Mews Employee
13 days ago
G
GarenneApprentice
asked in Product best practice
Combinaison de 2 produits qui ne sont PAS LIES à un tarif ET qui sont réservables et vendables en ligne sur notre moteur MEWS engine

 comment créer une combinaison de 2 produits qui ne sont PAS LIES à un tarif et qui ont 2 TVA différentes ET qui sont réservables et vendables via le moteur MEWS enginePar exemple 1 menu à 85 euros (tva 10%) + accord boisson (tva 20%)Combinaison de produits que les clients pourront acheté sur le moteur de réservation MEWS en plus de leur chambre sous « améliorer votre séjour »Apres avoir beaucoup cherché dans le mews helps, je n’ai pas trouvé ce cas de figure.Je sais faire avec un produit RATTACHE a un tarif.Il existe des produit vendable en extra comme une bouteille de vin ou un départ tardif mais pas une combinaison de 2 produits.Merci pour votre aideVirginie

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G
14 days ago
Hendrik Renken
Hendrik RenkenHelper
asked in Product best practice
Drops on mews booking engine with meta search

Hey,We recently reviewed our data regarding the booking engine and noticed that the conversion rate is really low when users come via Metasearch.For us, this has a lot to do with the information about the hotel that guests receive from the booking engine.Currently, users are redirected straight to the "select category" section, which is generally great, but it can be overwhelming for guests as no other information about the hotel is provided. I think to improve the conversion rate, it would be great to rebuild this section of the booking engine and include the possibility to add more general information.Is there something we might already be missing? What’s your take on this? Would be good to have some feedback. Best Hendrik  

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coudert.mathias
Mews Employee
14 days ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Mews updates
Hospitality Hot Topics: Transform Guest Experiences with PMS-CRM IntegrationNews

Hello Mews Community! 👋Ever imagined a hotel experience where every guest feels truly known and their preferences are anticipated from the moment they book? That’s the magic of connecting your property management system (PMS) with your customer relationship management (CRM). By uniting these systems, hotels can create seamless, personalized guest experiences and improve operational efficiency.Here’s a sneak peek at the benefits of a PMS-CRM integration:1. Personalized Guest Experiences Imagine welcoming a guest with their favorite room ready, a minibar tailored to their preferences, and an invite to try your chef’s latest dish. Integration helps you go beyond the basics to deliver unique, memorable stays.2. Prioritize What Matters Access to combined data means your team can focus on the guests and accounts that drive your business forward, making prioritization effortless and effective.3. Loyalty Rewards Your most loyal guests are invaluable. Using insights from integrated systems, yo

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A
14 days ago
jones.eth
Senior Guru
jones.ethSenior Guru
posted in Product best practice
Changed Checkin / Invisible Companions

Recently Mews decided to change the checkin / kiosk to not include guest companions anymore. In the current state the fetched information is below the minimum we need.Also problematic about the whole change is that this wasn’t communicated beforehand but instead a day late. With the impact on workflows and the confusion it created that should really be handled differently the next time.Right now we are looking for alternatives to replace the checkin / kiosk with a system that let us fetch the information we need but we don’t really want another service for that. I know that there are some plans to allow us to customize the information collected by the checkin which would completely solve the problems we have right now.Is there a rough timeline about these changes so we can plan accordingly?

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jones.eth
Senior Guru
14 days ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Mews updates
Introducing the latest addition to the Mews family: Quotelo

Hey, Mews crew 👋 We’re very excited to announce our first acquisition in France: innovative event management solution Quotelo 🎉  Why Quotelo? Quotelo was founded in 2021 and offers a seamless event hospitality solution. Their tools streamline the entire process including quotation, booking and event management, helping independent hotels, resorts and major hotel brands increase their revenue for groups and MICE (Meetings, Incentives, Conferences and Exhibitions). Enhanced event services on the horizon Quotelo provides a new generation of customer-centric event management that makes it easier than ever to deliver exceptional event experiences to your guests, from initial booking through the flawless execution of the event itself. Its main capabilities include:  Intuitive and streamlined booking engine dedicated to MICE and groups  Digitalized and automated quotations  Orchestrating bookings from hours to months  Room and event space planning visible to all staff members  Digit

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Sarah.Masterton-Brown
Community Manager
16 days ago
Sara Smith
Mews Employee
Sara SmithMews Employee
published in Mews updates
Join the Conversation: Is Our Marketplace Offering the Integrations You Need?News

Hello Community!👋 We want to make sure we're offering solutions through our Marketplace that are relevant to you.Staff recruitment and retention is an industry-wide challenge for our customers currently and at Mews, we're investigating ways we can relieve the pressure. We'd love to hear from you on this topic. 🌟Your voice matters! We'd love to hear from you, and any comments you add below will be greatly appreciated. Share your experiences and insights on how you're navigating challenges in this area. Let's tackle this together! 🤝💪

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MarketaOupi
Community Manager
21 days ago
jen.harris
Community Manager
jen.harrisCommunity Manager
published in Mews updates
Learn how to boost revenue (and lunch is on us 🥪)News

Hey Mews Community,Whether you’re a seasoned pro or just starting out in the hospitality industry, boosting revenue remains a critical business objective. That's exactly why we've teamed up with our friends at Atomize – a leading revenue management system that syncs seamlessly with your Mews PMS – to bring you an unmissable webinar.  Here’s what we’ll dive into:  The evolving role of revenue managers: Learn how this role is adapting in the digital age.  Tips to increase direct bookings: Discover strategies to make your website the guest’s first choice.  Choosing the right revenue management strategy: Identify tailored solutions that best suit your unique business needs.  Our lineup features industry experts Rhiannon Bach and Marco Kleiner from Atomize, alongside Aaron Jones and Sabah Mehta from Mews. You'll also hear an inspiring story firsthand from a hotelier who transformed their business using our combined solutions.  Plus, to show how much we appreciate your time, we’re buying l

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jen.harris
Community Manager
23 days ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Mews updates
Weekly Community Overview: What is trendingNews

Hello Mews Community!We’re thrilled to share some exciting updates and initiatives happening in the world of Mews:1. BWH Hotels Partnership AnnouncementWe’re excited to announce a new partnership with BWH Hotels! BWH has chosen Mews as their certified PMS provider to streamline hotel operations, improve guest services, and integrate seamlessly across their European properties. This partnership aligns with BWH’s mission to deliver exceptional guest experiences.2. Upcoming LinkedIn Live Session: The Future of Hotel TechnologyJoin us on November 6th at 6:30 PM CET for a LinkedIn Live session with our CEO Matthijs Welle, HotelTechReport.com’s CEO Jordan Hollander, and Steffen Schmickler, CEO of Customer Alliance. They’ll discuss the latest trends shaping the hotel tech landscape and the impact of emerging technology on hotel performance.Don’t miss this opportunity to hear from industry leaders and share your insights.3. New Beta Feature: Smart Tips in Guest ProfilesWe’re thrilled to introd

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MarketaOupi
Community Manager
26 days ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Industry News
The Future of Tech in Hospitality - Join the online eventNews

Hi Mews community!73% of hoteliers believe that emerging technology is key to improving hotel performance.Join us for an exciting LinkedIn Live session on November 6th at 6:30 PM CET with our CEO, Matthijs Welle, alongside industry experts Jordan Hollander, CEO of HotelTechReport.com, and Steffen Schmickler, CEO of Customer Alliance.Together, they’ll explore the future of hotel technology and discuss the latest trends shaping the industry.We’d love to hear your thoughts! What technologies do you see as most impactful for your hotel’s future? How are you currently leveraging tech to enhance guest experiences and streamline operations? And what challenges are you facing in adopting new solutions?Don't miss out! Register here

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MarketaOupi
Community Manager
27 days ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Mews updates
24th October: Get answers about Mews Terminal S2 in our Q&A sessionNews

The new Mews Terminal S2 is here 🎉 Designed to simplify your Food and Beverage operations, Terminal S2 combines ePOS and payment processing into one single device. We’re sure there's lots you want to know about this exciting new piece of cutting-edge tech. To get answers to all your questions, join us here in the Mews Community on Thursday October 24th from 12pm-2pm CET for a Q&A with Product Marketing Manager, Gustavo Franco. During this two-hour session, Gustavo will respond to all questions submitted by Mews Community members. To ask a question, simply add it in the comments section of this article. Not part of the Mews Community yet? Sign up to join in the conversation. We’d love to answer your questions. Can't make it between 12-2? No worries. Just ask your questions in the comments below ⬇️ before the session.  Gustavo is looking forward to the Q&A here on October 24th. See you then ✨ FYI: This isn't a live call, but a written Q&A. We’ll be answering all questions po

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F
Mews Employee
27 days ago
James.taylor
Mews Employee
James.taylorMews Employee
published in Mews updates
We’re excited to announce that a new Mews Kiosk is coming in early October!Update

We’re excited to announce that a new Mews Kiosk is coming in early October!  We’ve been working to significantly enhance the Mews Kiosk for both customers and guests over the last few months. We’ve focused on addressing key friction points we’ve discovered from many customer visits and calls, as well as elevating the design to something you can proudly position prominently in your lobby!  How is the new Kiosk design going to help you?  An improved guest experience through elevated design and animations  Enhanced branding with video and images that reflect your property  New dynamic registration card that can be configured to match your business needs  Increased ancillary revenues by automatically capturing early check in fees and redesigned product promotion during check in  Simplified experience to find a reservation with only a last name required and the control for you to disable or enable this in the Kiosk settings to match your business needs  Enable future direct commun

46217
Frank
28 days ago
elena.pudova
Community Manager
elena.pudovaCommunity Manager
published in Product best practice
Support tip of the week: Mews POS Tips & TricksTutorial

Hello, everyone!We hope you’re all having a fantastic week and enjoying the fall weather. As we settle into this season, it's a great time to refine our skills and get the most out of Mews POS. We've noticed an uptick in questions about the system, so here are some valuable tips to help you navigate Mews POS more effectively.1. Creating a Revenue CenterRevenue centers in Mews POS help categorize and separate different streams of income, improving financial reporting. To set up a new revenue center:Go to Settings > Revenue centers > + Fill in the name, default covers, and PMS code (if using a different PMS). Select an outlet to link to the revenue center and hit Save. This helps you streamline accounting and gain better insights into revenue sources.2. Creating a Customer GroupCustomer groups help segment your customers, making it easy to offer personalized services. To create a group:Navigate to Customers > Groups > + Name the group and click Create. Use customer groups to

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elena.pudova
Community Manager
29 days ago
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