Insights & Inspiration

This is one of my favorite Matt Talks from our own Inner Circle member, Maurits Bots from WestCord Hotels.Matt caught up with him about automating operations — can you afford the time not to listen?👉 Watch this episode here 🎬  Why you should listen:the real “push and pull” of automation — where it adds value vs where human touch still matters most how to strike the right balance between efficiency and guest experience (without over-automating) practical examples of freeing up team time by automating repetitive operational tasks why automation isn’t just about cost-saving, but enabling staff to focus on higher-impact, guest-facing momentsIf you’re navigating how far to take automation in your own operation, this one hits that sweet spot between strategy and reality.

Over the past few weeks, Mews customers from around the world have submitted their entries for the 2026 Unfold Awards — and the stories have been incredible.From bold innovation to creative guest experiences and meaningful operational improvements, the nominations showcase just how much the hospitality industry continues to evolve.Now comes the difficult part: choosing the finalists. Cast your voteVoting is officially open, and this is your chance to help decide which stories deserve the spotlight.Take a few minutes to watch the entries, get inspired, and vote for your favourites before the polls close on 8 April.👉 Watch the nominated videos and cast your vote to support your favourites before the deadline.

For years, hospitality performance was measured using the same familiar benchmarks. But in 2026, those numbers no longer tell the full story. Daily operations are increasingly supported by automation. Revenue now comes from far more than rooms. And every guest interaction creates data that, when used well, can power better decisions and better experiences. Our latest guide, Metrics That Matter, explores the newest signals shaping modern hospitality. It also shows you how to measure them, helping your hotel run more efficiently, unlock more revenue, and make confident, data-led decisions. Inside, you’ll find a high-performance playbook that covers what your team should be tracking to start driving real results today: ⚙️ Efficiency across operations: From time spent on reporting to check-in speed, guest messaging and room turnaround, learn which efficiency metrics uncover friction, save time and keep guests coming back. 

Hi Community,We’ve published an important advisory outlining how recent phishing campaigns targeting hospitality providers are evolving, along with clear steps you can take to protect your property, team, and guests.The update covers: How attacker tactics have changed What risks to watch for Recommended security measures (including stronger authentication options) Practical actions you can take today For security reasons, detailed threat information and mitigation guidance are shared exclusively with authenticated customers to help limit misuse by malicious actors.👉 Please log in to the Community to read the full update an

Hello Community!Time for another Community Spotlight. This time, ​@louis.monceret, our Customer Success Manager at Mews, spoke with Sylvain Attou from Afterwork Hotel — a 136-room independent hotel located between Lausanne and Geneva, serving a strong business and MICE clientele.Sylvain shares what revenue management looked like before Atomize by Mews: daily competitor checks, manual price positioning, long team discussions, and the constant challenge of projecting rates months ahead — all while juggling the operational demands of running a new hotel with just under 50 staff.So what changed?After implementing Atomize, the team saw:📈 +6% revenue growth📊 +5% RevPAR increase in 12 months⏱️ 5–6 hours saved every month (and climbing as automation increases)Beyond the numbers, Sylvain talks candidly about the mindset shift from “control” to “trust” — and how seeing consiste

Hi everyone, We have news. Very. Exciting. News. Single Sign-On (SSO) is now free for all properties 🎉 Peace of mind when it comes to security is priceless. Now, with Mews that’s literally true – because we’ve decided to make our premium security feature free to all Mews customers. Phishing remains a real threat in hospitality and logins are often the easiest way in. SSO helps protect your team and guest data by reducing the risk of password-based attacks. Below, we’ll cover what it is and how to switch it on. What SSO does SSO lets your team sign in to Mews using your company login, so you don’t need separate Mews passwords. But it also offers your team a more frictionless sign-in experience.  One login: Access Mews through your existing company login.  Stronger protection: Reduce the risk of phishing and unauthorized access.  Faster, frictionless access:

Hi Community 🤩The Unfold Awards celebrate standout Mews customers making a real impact on hotel teams, guests and the wider hospitality industry. Now in their third edition, voting is open to the hospitality community for the first time.🌟 Don’t miss the chance to step into the spotlight and let your work shine! Showcase how you used Mews, AI, or other hotel technology to drive innovation or change – and show the measurable impact it made. All Mews customers are eligible. Unfold Award submissions are open until February 28th. 🏆 2026 Award Categories: Operational Impact Revenue Impact Team Impact Guest Impact Hospitality Impact LeaderThe public vote will decide the three finalists in each category. Voting opens on March 9th and closes on April 8th, after which our panel of esteemed judges will review the submissions and choose the winner

Hi Mews Community,In case you missed it, Mews hit a major milestone last week.Mews closes $300 million in funding to accelerate the AI-native future of hotels. The series D investment values the company at $2.5 billionFunding led by EQT Growth, with new investors Atomico and HarbourVest, and existing investors Kinnevik, Battery Ventures and Tiger Global This fundraise establishes Mews as the leading hospitality tech provider for hotels of all sizes, and will be used to expand our investment in AI and agent-driven systemsTo learn more about this historic raise, take a look at the press release

Wir wollten euch über den Prozess zu der neuen MwSt Regelung informieren. Folgende Information wird auch per Mail an euere für Mews zuständige Kontaktperson verschickt.:Wir möchten dich darüber informieren, dass die deutschen Steuerbehörden die MwSt-Rate für Lebensmittelposten ab dem 1. Januar 2026 von 19% auf 7% senken werden. Diese Änderung betrifft alle Beherbergungsanbieter, die Speisen und Getränke verkaufen, einschließlich gebündelter Posten wie Frühstückspakete.    Für deine Unterkunft erforderliche Maßnahmen: Mews unterstützt derzeit keine Produkte, für die unterschiedliche MwSt-Raten abgebucht werden. Zum Beispiel ein Paket mit Frühstück, das sowohl Speisen mit 7 % MwSt. als auch Getränke mit 19 % MwSt. enthält. Die aktualisierte Gesetzgebung in Deutschland verlangt, dass du diese Raten einzeln aufführst.  Um die Reg

Hi Mews Community,We’re excited to share that Mews has been named Best Property Management System at the 2026 HotelTechAwards. This is our third year in a row taking the top PMS spot, and it’s a milestone we’re proud to celebrate with the people who made it possible – you. The HotelTechAwards are the industry’s most trusted, data-driven awards, built on verified hotelier reviews and real product performance. Being recognized again at the very top is a powerful signal that modern hospitality is no longer the future. It’s the present. But of course, as a Mews user, you know that already. This year, Mews was also recognized across several other categories:  Best Hotel Restaurant POS System – Winner  Hotelier’s Choice Award  Best Places to Work

Hi Mews Community. 👋 Did you know that Mews POS has won Best Hotel Restaurant POS System at the 2026 HotelTechAwards? This recognition puts a spotlight on the strength and value of our point-of-sale solution and what it brings to food and beverage operations in hotels around the world. If you already use Mews POS and left a review on Hotel Tech Report, thank you. And another big thank you if you’ve ever given us direct feedback, shared your thoughts here, or have been involved in Beta testing. Without your feedback and openmindedness, Mews POS wouldn’t be anywhere near as powerful as it is today. Wondering what makes Mews POS so award winning? Here are some of the highlights. Guest-centric digital ordering Guests can scan a QR code and order from anywhere on property without downloading an app. That means more convenience for guests and more revenue opportunities for you. Embedded, streamlined payment

AI is changing the guest journey. Here’s what that actually means for you.From booking to check-out (and everything in between), AI is starting to reshape how guests interact with hotels. But what’s really changing? How fast is it happening? And what should hoteliers actually be doing right now?Built on in-depth research and insights from 18 industry leaders, this report explores how AI will influence guest expectations, hotel operations and commercial performance over the next few years — and how you can stay one step ahead.View the report here  What’s inside? A clear view of the future guest journeySee how AI is impacting every stage of the guest exper

Hi Mewsers,   Our 2025 Winter Release is here and it’s all about setting you up to start 2026 year strong and keep it that way. Forget vague promises; we’ve released updates that turn classic resolutions into real results.Here’s how: Start fresh with your finances  Ledgers: Track every movement of money in real time, so finance, front office and operations always stay in sync.  Configurable business day: Set your business day to match how your property runs so late-night revenue lands where it should.  Payment link in invoice reminders: Send one email with multiple invoice reminders with a link to pay.  Immutable trial balances: A daily, tamper-proof snapshot of your property’s financials.  Finance reporting: Finance reports now separate OTA-remitted tax from hotel revenue for more accurate accounting for US properties. 

Hi Community,As we head towards the end of the year, Matt and Richard sat down to answer some frank questions from the team in this month’s Matt Talks – and it’s a properly candid one.I watched it over my morning coffee and it was great to hear their reflections on what they’re excited about in 2026, what very nearly derailed Mews, and a couple of customer moments that really stuck with them.Richard on what hospitality truly means to him:“I’m very passionate about everything hospitality represents. It’s about creating something together that’s bigger than the sum of its parts – where 1+1 genuinely equals 3. That idea of connection, care, and shared experience is right at the core of hospitality.”Matt on what’s just around the corner:“Then we start to connect the dots – this guest is spending money in our restaurants, it feeds into their total revenue profile in the PMS, and the revenue ma

We’ve launched a new report exploring how intelligent agents will reshape hotel operations. Hospitality is entering a new stage of digital maturity, driven by agentic AI. According to our new report, Agentic AI for Hotels: The Mews Vision for AI in Hospitality, the shift from assistive to autonomous intelligence will redefine how hotels operate, learn, and deliver experiences in the decade ahead. About the report Agentic AI for Hotels: The Mews Vision for AI in Hospitality explores the real-world implications of autonomous intelligence for hotels and their technology partners. It covers the evolution of AI in hospitality, the role of the semantic layer, and a roadmap for adopting agentic AI safely and effectively.  What’s inside?Agentic

This week, we completed the global rollout of Live Chat, giving every Mews PMS customer real-time answers from Rory, our AI-powered Mews Digital Assistant, but also, whenever needed, direct access to a Mews Support expert. This represents another meaningful step toward our vision for Support: delivering unreasonable hospitality at scale, in every interaction.  As our Development teams continue to make Rory smarter, more context-aware, and better aligned to each customer’s unique configuration, we’re still giving hoteliers a clear, seamless path to help: Start with Rory for quick guidance, but also have an option to move instantly to the next available Mews expert for real-time troubleshooting, screensharing, and fast resolution, all in one place.  This is the support model we’re building at Mews: AI brainpower + human empathy.  Real-time help that moves at the speed of your hotel. 

Hi Mews Community! Still need convincing that better data leads to better decisions?  Well, the Adara Hotel in Whistler doesn't need any convincing. The 42-room boutique property used to rely on high-level, manual reports with limited insights. But with Mews Business Intelligence (BI), they gained the visibility they needed to understand performance down to the room type... and take action. Here’s what changed with help from Mews BI:  3 x winter revenue from 1-bedroom suites  +11% total revenue during spring shoulder season  +20% occupancy in their 2-bedroom suites, doubling peak winter revenue  👉 Learn how they did it 👈 

Hello Community!Here with another Community Spotlight. This time, our own ​@charlotte.dowsett, Customer Experience Manager UK, spoke with Gabe von der Heyde at Your Place Hotels, a 45-bedroom boutique hotel in London.Gabe shares how Mews has simplified life across departments — from reception to housekeeping — giving the team more time to focus on what really matters: guest experience. The result?A smoother check-in experience, fewer mistakes, and more time to deliver the personal, “home-from-home” service Georgian House is known for.🎥 Watch the interview to see how Gabe and his team use Mews to boost efficiency, elevate guest experience, and uphold their signature English charm.Thanks for sharing your story @Gabe - you’ve earned 1,200 Inner Circle points 😲 🙌Want to boost your points or

Hi Community! 🌟We’re beyond excited to bring back our favourite day of the year — the one where hospitality dreamers, doers, and innovators come together to peek into the future. Clear your schedule for May 27th, 2026 and join us in Amsterdam for a full-on power-day of ideas, inspiration, and unforgettable conversations.🎟️ Tickets are officially live — but guess what?As a valued member of our Mews Community, you get free access. Just use this code: Unfold-CommunityHop over to the Unfold website to grab your spot, and stay tuned — the lineup of speakers, agenda, and surprises will be dropping soon.Pack your curiosity (and maybe your comfy networking shoes). We can’t wait to shape the future of hos

Hey community 👋 Big news: Unfold 2026 is heading to Amsterdam on May 27th, 2026,  and registrations are already open! 🎟️ Grab your free hotelier ticket using this exclusive code: Unfold-Community → Register here.  But that’s not all… we don’t JUST want to see you at Unfold,  we want to celebrate you on stage! 🏆 We’re thrilled to announce that nominations for the Unfold Awards 2026 are officially open!  🏨 What are the Unfold Awards? The Unfold Awards recognize the amazing achievements of Mews customers, shining the spotlight on those making a meaningful impact on hotel operations and staff, revenue, guests and our industry. This is the third edition of the awards, and for the very first time voting is open to the hospitality community.  🏆 2026 Award Categories:  Operational Impact: This is for hotels that have transformed

At Mews, we love hoteliers that lean into the latest tech. In order to stay on top of a fast changing market, it's absolutely crucial to keep reinventing the way we work as hoteliers. And what better way then taking a step outside of daily operations to allow yourself to be inspired.Being at the Back to School event hosted by Quality Lodgings at the Hotel School The Hague (location Amsterdam) was such an inspiring moment. As Sander Allegro, Chairman of Quality Lodgings took a group of around 40 hoteliers from 25 locations on an invigorating experience by sharing his future vision of hospitality.I felt privileged to meet with some of most game changing partners we have in the Benelux, like Runnr.ai and Becurious, as I've seen the difference they can make for hotels in terms of operational efficiency and bottom line.I've also shared some of my learnings from the hundreds of conversations I've had with hoteliers this year, around topics like: Increasing

Hey Mews Community, We have exciting news: Our latest roadmap session is now available to watch on demand 🎉 Whether you joined us live or want to catch up on what you missed, here’s your chance to see what’s ahead for Mews. During the webinar, we explored the newest product updates and shared a sneak peek of what’s on the horizon – all inspired by your ideas and feedback as Mews customers.  Watch the recording Missed it? Want to watch it back? No problem.  If you follow this link, you’ll be able to watch the recording. 💡If you can’t access the article, you’ll need to either login or create an account. 

We’ve got big news. Mews has officially acquired DataChat, a specialist AI company known for building intelligent, conversational analytics platforms. This marks a major step forward in our mission to create fully agentic hospitality systems – where smart digital workers autonomously manage operations, optimize performance and streamline every guest journey. So, what does this mean for you? It means a future where your hotel tech won’t just assist you – it will understand, learn and act. Imagine asking your system a question and getting instant, data-driven answers. Or seeing your operations and revenue management evolve in real time, powered by AI that learns from every interaction. By welcoming DataChat’s team of world-class AI engineers and data scientists, we’re accelerating that future. Together, we’ll redefine how hotels use data, automation and intelligence to deliver better performance and more personalized guest