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Find and share Mews tips and tricks, and learn how other people are using Mews.

594 Topics
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Mews updates
Join our new Customer Recognition Program

Big News, Mews Community! We’re gamifying your engagement!  Ever wished your epic posts, hot takes, and helpful replies could earn you more than just likes? Well, wish granted! 🪄✨ Introducing Mews Inner Circle - our brand-new recognition program where your advocacy & community engagement get you rewards and recognition! How it works: 💬 Active in the community? Now, every post, comment, and discussion counts!🏆 Each month, the top 3 most engaged members will score 500 points toward special rewards. Plus, there are tons of other ways to earn points by championing Mews. 🎟️ Sign up for Mews Inner Circle and gain access to an exclusive hospitality network where your experience is valued, and your advocacy for Mews earns you recognition and rewards. As you earn points, you'll unlock access to exclusive PR opportunities, expert consultancy sessions, workshops, and more.  Ready to turn your community and advocacy engagement into rewards?  Click the link below to discover all the perks o

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mbrideau
Sanne
SanneSuperstar Helper
asked in Product best practice
🔎Tips for transitioning to a self-service front office

Hey everyone!I'm looking for tips and tricks on transitioning from an old-school front office to a fully self-service front office with a front office host. Anyone with experience making this shift? What were the biggest challenges and how did you overcome them? Any advice or ideas are welcome!What we have already prepared:training for employees: the new service flow, basics of the new role and responsibilities of a front office host, tasks, etc.  2 pilot-hotels: 1 with Mews Kiosk and 1 with Duve  overview of needed renovations, hardware and software Some questions I have: which solution(s) (Kiosk and/or Guest Journey) do you use and why?  How did you help guests embrace this change? Did you use specific communication strategies?  How did the new role of the front office evolve compared to the traditional front office?  How did you deal with staff resistance and did you find effective ways to keep them engaged?  If you had to do the transition all over again, what would you do differen

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mauritsbots
Senior Guru
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
Monthly Releases Overview: April 2025

Hi Mews community! 🌟Check out our new releases in April below 👇 🚀 New Features A smarter way to price for the seasons in Mews Operations! Tired of creating multiple rate copies just to handle seasonal pricing? Now, you can define dependent rates based on check-in dates, directly from the pricing grid.   Accounting is now easier with unique descriptors for Mews payouts. Ever wished you could easily distinguish Mews payouts in your bank account? With unique payout descriptors for your property, tracking Mews payouts is now simpler than ever.   Say goodbye to passwords, hello passkeys! No more password struggles, verification emails, or waiting for codes. Mews now offer a faster, more secure way to log in; Passkeys. Passkeys are secure tokens you use to unlock your account; just use Face ID, your fingerprint, or PIN to unlock your passkey and access your account: no password needed. You can even store them in your browser or password manager for easy access. You still need your emai

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jessica.becker
Mews Employee
rui.oliveira
Mews Employee
rui.oliveiraMews Employee
published in Mews updates
🔐 Level up your security with Passkeys

Hey Mews Community, Ever misplaced a key and found yourself locked out—or worse, relying on a spare hidden under the doormat? Now imagine a digital key: one you can’t lose, and hackers can’t phish. They’d need more than a doormat to find a spare. Welcome to the world of passkeys.  🗝️ What Are Passkeys? Passkeys are a modern, secure alternative to traditional passwords. They use cryptographic keys stored on your device, allowing you to verify your identity using biometrics (like a fingerprint or facial recognition) or a PIN. This eliminates the need to remember complex passwords. The beauty of passkeys lies in their simplicity and security. Unlike passwords, the private key never leaves your device—making it immune to phishing attacks and significantly reducing the risk of unauthorized access.  💡 Why We’re Bringing Passkeys to Mews While tools like 2-Factor Authentication (2FA) with apps like Google or Microsoft Authenticator have strengthened account security, they aren’t foolproof.

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rui.oliveira
Mews Employee
J
JeffIrwinApprentice
asked in All About Unfold
How do I get access to watch the Mews Unfold 2025 videos

Are videos posted somewhere online to watch the Mews 2025 unfold event? Or does special access need to be given 

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jessica.becker
Mews Employee
A
Andrea BonettiApprentice
asked in Product best practice
Duetto Restrictions

Hi,I would like to know if someone of you is using Duetto as RMS and if you configure the <Restrictions> in duetto with the rate UUIDS of MEWS or how you do it. I look forward to your reply. Best regards, Andrea

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adeline.baesler
Mews Employee
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
🌿 Mews Unwind 2025: An Evening to Remember at Skybar Malabar

On April 29th, we took over Malabar at Hotel Jakarta for the first Mews Unwind of 2025 — and wow, what a way to kick off the season. With over 100 amazing customers joining us for an evening of rooftop vibes, zero sales pitches, and 100% great conversations, it was everything we hoped for (and more).🎉 Highlights 🌇 Epic views over Amsterdam from the 8th floor of Hotel Jakarta 🪩 Our DJane dialed in the perfect Unwind soundtrack 🎩 A little sleight of hand, a lot of “wait… how?!” moments — our magician truly brought the magic. 🍷 A glass in hand and great company all around 🌎 Insightful chats with hospitality pros from across the globe 📸 Big smiles, new connections, and some quality community moments  🙌 Thank You to Our AttendeesA heartfelt thank you to everyone who joined us and made the evening memorable – you really brought the energy and the good vibes! We loved seeing familiar and new faces and can’t wait to do it all again at our next Unwind event.📍 What’s next?More

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jessica.becker
Mews Employee
CharlieDelamare
Mews Employee
CharlieDelamareMews Employee
published in Product best practice
TIP OF THE WEEK: Boost Your Efficiency with Custom Links in Mews!Tutorial

Hey everyone! 🙋🏽 I wanted to remind you all about a fantastic feature in Mews that can significantly enhance your productivity and streamline your operations: Custom Links. 🌟 If you haven’t explored this functionality yet, or forgot it exists, you’re missing out on some serious time-saving benefits! ⏰ Here are some key advantages of utilizing Custom Links in Mews: 1. Syncing Bookmarks:Syncing bookmarks between different PMS users, all working on different machines and making sure they all have access to a core set of platforms can be difficult, especially when someone is new or you get a new PC. Custom links allow you to have a consistent set of favorites, or bookmarks, inside the PMS, accessible to all users. 2. Quick Access to External Systems:With custom links, you can set up quick access to external systems right from your Mews dashboard. Whether you need to manage your channel connections, update your OTA listings, or access other essential tools, custom links make it incredibl

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K
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Product best practice
Berlin hotel automates pricing and boosts performance with Atomize

For HOLI City Apart Hotel in Berlin, rate management was an all-too-familiar challenge: pricing was time-consuming, and manual adjustments couldn’t keep up with fast-moving demand. That all changed when they introduced Atomize, a Mews company and powerful Revenue Management System (RMS), into their tech stack. From manual to automated – with measurable results With Atomize in place, the team at HOLI shifted from reactive pricing to a proactive, automated strategy. Instead of manually tracking market changes and tweaking rates manually, Atomize now optimizes pricing automatically in real time. "Atomize helped us increase revenue because pricing updates happen instantly - crucial for a city hotel like ours."   - Stefan Langhein, Hotel Director, HOLI City Apart Hotel  The result?  A spectacular drop in manual workload for the team  Smarter, faster pricing decisions driven by live data  Better revenue performance thanks to demand-based rate updates  Built to work seamlessly with Mews Bec

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ellen.hartelius
Mews Employee
A
anapantsulaiaApprentice
posted in Product best practice
Restaurant POS

Can anyone share the feedback about Mews restaurant POS?

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A
StijnD
StijnDContributor
posted in Product best practice
Passkeys vs 2FA via e-mail

Hi thereLast week, the new passkeys feature was highlighted in the release notes.We are using the 2FA option for all teams who have access to their own personal mail address.A link is sent to the user via mail. It would be difficult for a hacker to have access to the mailbox of the user so quickly.Concerning the passkeys, we are wondering how waterproof the QR-code is?What are your thoughts on this?

313
j.spiess
Senior Guru
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in Mews updates
🎉 Celebrating 3,000 Community Members 🎉

3,000 Members! That’s the magic number we’ve just hit in the Mews Community, and we couldn’t be more excited! 🎉 What started as a small group of innovators and hoteliers sharing ideas has grown into a thriving network of hospitality heroes, all working together to make the future of the industry brighter. 🌍✨Mews Community in numbersWe’ve come a long way since the early days, and the stats speak for themselves! ⭐ Since its launch in early 2023, Mews Community has seen...💬 9,000 posts 🧵 1,700 topics 🙋‍♂️ 782 questionsYou’ve truly made this community a powerhouse of insights, ideas, and problem-solving! 💡Community Highlights🗺️ Roadmap Webinars Get a sneak peek into what’s coming next at Mews! These sessions give you direct access to our product team and let your feedback shape the future. Catch the latest recording here!   📈 Success Stories From better operations to boosted revenue, your wins inspire us all! Check out how Kronen Hotels leveled up with Atomize in the Atomize Hub!  

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jessica.becker
Mews Employee
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Product best practice
German hotel chain unlocks smarter, faster pricing with Atomize

For German hospitality chain JustStay, pricing used to come with a catch: their previous RMS (Revenue Management System) wasn’t fully integrated with their PMS, which meant delays and disconnects between pricing decisions and what actually appeared online. Now, with Atomize seamlessly connected to Mews, those frustrations are a thing of the past. “We’re excited to see Atomize take our revenue management into a whole new era.”   – Dr Christoph Hamann, Managing Director at JustStay.  Integrated systems, optimized outcomes Before Atomize, JustStay struggled with slow, clunky processes and missed revenue opportunities. But Atomize’s deep integration with Mews changed everything. Price updates flow directly from Atomize to the PMS and onto OTAs – no delays, no manual fixes, just smooth, automated revenue optimization. The JustStay team now benefit from: ✅ Seamless, real-time pricing updates across all distribution channels ✅ Less time spent on manual corrections or pricing admin ✅ A smarter

110
ellen.hartelius
Mews Employee
J
Jasmin H.Helper
asked in Product best practice
Stornogebühr

Hallo zusammen, wenn wir in Mews den Haken setzen bei ‘Stornierungskosten erheben’ werden die Stornokosten aber mit 7 % anstatt mit 0% Mwst. aufgebucht.Ist das etwas, was wir über die Einstellungen steuern können, oder ist das ein Mewsthema?Danke euch. viele Grüße, Jasmin

403
E
Dirkjan
DirkjanContributor
posted in Product best practice
Auto logout + keyboard shortcut

Hi everyone,  We have a reception desk with 2 computers and multiple people who use them and nobody was logging out of their mews account, so the first person who logged into mews that morning had every action on their name. What I did is create a code that loges out every x minutes and adds a keyboard shortcut Ctrl + L  I thought I could be handy for more smaller hotels who have multiple employees sharing one pc.   You can run it in Google Chrome using a JS extension like: https://chrome.google.com/webstore/detail/run-javascript/lmilalhkkdhfieeienjbiicclobibjao// Set the desired logout time in minutesconst LogoutMinutes = 15;// Calculate the logout time in milliseconds (1 minute = 60000 milliseconds)const LogoutTime = LogoutMinutes * 60000;// Initialize the timer variablelet timer = null;// Add an event listener for 'keydown' eventsdocument.addEventListener('keydown', e => { // Reset the timer on any key press resetTimer(); // If 'Control' key is held down and the 'l' key

52913
mauritsbots
Senior Guru
flo.sherry
Mews Employee
flo.sherryMews Employee
published in Mews updates
Mews POS Open API is on the horizon!

Hi Mews community, major POS news alert 🚀  We’re working hard to make sure your business can run at full capacity, and having all your food & beverage (F&B) systems connected to Mews is a huge part of that. We’re opening up Mews POS with an Open API for partners to build directly with Mews POS. That means...  Direct integrations: ensure smooth data transfer across your tech stack with both Mews PMS & Mews POS-connected vendors.  More flexibility: customize your POS setup so it works for you and your hotel’s F&B services.  Boost workforce efficiency: employees save valuable time switching between multiple systems, streamlining operations.  Enhance guest experience: eliminate manual data entry so your staff can focus on delivering a seamless guest experience and improving guest satisfaction.   How it works As always, Mews POS will handle the bulk of your hotel restaurant operations. But by integrating best-in-class providers, you can create customized workflows that a

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Sylvain.Attou
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in All About Unfold
Unlock the Future of Hospitality at Mews Unfold 2025

Hi Community!Mews Unfold is back, and this year promises to be the most transformative yet. Scheduled for April 30, 2025, in Amsterdam, this one-day event is a must-attend for hoteliers, innovators, and visionaries eager to shape the future of hospitality.​Why Attend?Unfold 2025 isn't just another industry conference—it's a catalyst for change, with over 700 hoteliers and hospitality experts expected. Need a reason to say yes? Wait until you see what we’ve lined up. ✨ After an Introduction from Mews Founder, Richard Valtr, and CEO, Matt Welle, you can look forward to the following sessions:🌎 Navigating new frontiers together: Exceptional experiences and lasting impactExpand to see who’s speaking! 👇Speakers: Monica Galetti (Chef & TV Presenter), Matthijs Welle (CEO, Mews), Richard Valtr (Founder, Mews)  🤖 The spirit of hospitality in the age of automationExpand to see who’s speaking! 👇Moderator: Bashar Wali (Founder + Chief Executive Officer, This Assembly),Speakers: Dina Belon

560
jessica.becker
Mews Employee
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Product best practice
Atomize RMS saves Norwegian hotel group 50 hours per week

When Norwegian group Kronen Hotels automated their revenue management through Atomize, a Mews company, they unlocked massive time savings – 50 hours per week across the group. Not only that, RevPAR jumped by 35%. Want to know the story behind those numbers? 👇  Revenue management, simplified For Kronen Hotels, managing the revenue strategy for five different properties meant applying pricing updates and tracking market and competitor data – all manually. That's hours and hours of time that could be spent on more valuable tasks. They needed a system that would streamline their operations through automation.  “Atomize turned out to be exactly the system we needed. It automatically collects and analyzes live internal and market data 24/7 for the next 365 days. This saves us about ten hours a week per hotel, which comes to fifty hours per week in total.”  - Chris Pedersen, CEO, Kronen Hotels  But Atomize is about more than time savings. With real-time price recommendations, the team can en

180
ellen.hartelius
Mews Employee
bastian.zamorano
Mews Employee
bastian.zamoranoMews Employee
published in Mews updates
NEW FEATURE: Multicurrency by Mews Payments

Hi Mews crew,  We’re excited to introduce you to Multicurrency by Mews Payments – a brand-new feature dedicated to driving revenue into your property. Let’s take a look at how this could be a game changer for your business.  🔎 What is Multicurrency? Cross-border transactions can be confusing and stressful for international guests. They’re often presented with one price at purchase but then incur hidden bank fees further down the line. Multicurrency has been built to solve that. International guests are given the option to make payments, both online and in-person, in their home currency – with fees being presented transparently. Plus, your property boosts revenue by retaining a portion of markup fees that are usually kept by the banks. So, you can elevate your guests’ experience and, at the same time, create a revenue stream for your business. That’s a win-win. If you’d like to learn more, we’d encourage you to check out this webinar we recently hosted where we share:  How Multicurrenc

31111
Linus.Bihn
J
Jasmin H.Helper
asked in Product best practice
Billing automation Rate change

Has anyone had this error message that the automatic billing is removed when you change another rate in an existing reservation?I have set up automation for one company, but also selected all rates in the settings.Best regards,Jasmin

323
adeline.baesler
Mews Employee
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in All About Unfold
Join us for Mews Unwind 2025 in Amsterdam! 🥂

Dear Mews Community,We’re thrilled to invite you to Mews Unwind, an exclusive evening just for our valued customers! Join us on Tuesday, April 29, from 5 to 8 PM at the beautiful SkyBar Malabar in Hotel Jakarta, Amsterdam. 🌆 This intimate gathering offers a perfect opportunity to unwind before the excitement of Unfold 2025. Enjoy complimentary drinks 🍸 and delicious canapés 🍡 as you connect with fellow hoteliers, innovators, and visionaries in a relaxed atmosphere without any sales push.Spaces are limited, so be sure to register today!🥂Last year’s Unwind was a hit, filled with fantastic conversations and new friendships. This year promises to be even better! Don’t miss your chance to deepen your connections within the Mews Community and share stories with your peers. 🤝We can’t wait to see you in Amsterdam! 🌟The Mews Community Team

682
jessica.becker
Mews Employee
J
Jasmin H.Helper
asked in Product best practice
Email failure

Does anyone know if Mews is planning a feature where you get an error message or notification if the mail transfer was not successful? It is not possible to check every send status after a confirmation or invoice. Also, many mails from mews seem to end up in the spam folder. 

342
mauritsbots
Senior Guru
roame.leaver
Mews Employee
roame.leaverMews Employee
published in Industry News
👋 Bonjour à tous nos hôteliers en France !

We are preparing an exciting pitch, focused on how hotels are personalizing the guest experience to appeal to spring travellers.We’re looking for Mews customers in France who have increased guest satisfaction by offering bespoke local experiences. Whether that’s unique tours, partnerships with local businesses, food tastings, or anything that gives guests a deeper connection to your destination, we want to hear from you!If you’d like to be featured, please reply below and I’ll be in contact! We’d love to highlight your story.Merci ! 🇫🇷

130
roame.leaver
Mews Employee
jessica.becker
Mews Employee
jessica.beckerMews Employee
published in All About Unfold
Monica Galetti is this year’s headline speaker for Unfold 2025! 👩‍🍳

We’re really excited to announce that Monica Galetti is this year’s headline speaker for Unfold 2025.Monica Galetti is a renowned Chef and television personality known for her role as a judge on MasterChef: The Professionals and Amazing Hotels: Life Behind the Lobby.In other words, someone who understands the value and importance of incredible hospitality experiences.Monica’s session is set to be the icing on the Unfold 2025 cake. 🍰The other important ingredient is forward-thinking hoteliers like you!Explore the website to find out more and secure your ticket.Don’t forget to use our community promo code: Unfold-Community 

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Robin Gustavsson
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Product best practice
Best Western Sure Collection hotel saves 20-30 hours a month with Atomize

For historic Swedish property Frimurarehotellet, embracing an AI-driven Revenue Management System that optimizes rates in real time was an inspired move. The result? Less manual work, 20-30 hours saved every month, and an 8% boost in revenue. 👇  Smarter pricing, slicker operations At Frimurarehotellet, tradition and innovation go hand in hand. But its revenue management processes needed a modern touch. Manual pricing was time-consuming and led to missed opportunities. Enter Atomize, a Mews company. With powerful automation, Atomize freed up hours each week by eliminating manual rate tasks. As for revenue, no opportunity is lost – sophisticated algorithms dynamically price rooms based on market trends, competitor rates, and demand forecasts, ensuring optimal pricing every time.  8% increase in RevPAR  8% revenue growth  30 hours saved every month   “Atomize takes data from the web booking engine, such as unique searches and non-bookings into consideration for the rate suggestions and

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ellen.hartelius
Mews Employee
Community-widget-Referral-Program

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