Learn and Share
Find and share Mews tips and tricks, and learn how other people are using Mews.
Meet Stuart W.Greif, Executive VP at Forbes Travel GuideInterview
As part of the line up of industry luminaries sharing their insights with us at Unfold this year is Stuart W. Greif, Executive Vice President, Chief Strategy, Innovation & Operating Officer at Forbes Travel Guide. Formerly, he was Microsoft’s Senior Executive for Hospitality and Travel, and led J.D. Power’s Global Hospitality and Travel group. Greif also worked for a unicorn startup Amperity, backed by early investors in Facebook, LinkedIn and Amazon. Now that you’ve met the maestro, let’s ask him some challenging questions. Why do you love the hospitality industry? Back when I launched my career, I was living in hotels five to six days per week for months on end and spent a lot of time with the hotel staff. It’s something that always resonated with me on a profound level – in terms of having empathy and experiencing kindness in a hotel and within a travel context of new experiences and people. That's what I find wonderful about creating memories and experiences, be it for business
Hi everyone,I would like to ask you about Mews PMS integrations with Booking.com. Specifically, I would like to know which integration is being used by other users - the Mews-Booking.com direct integration or the SiteMinder-Booking.com integration.Additionally, I am interested in understanding if you have experienced any overbookings and if so, the frequency of these overbookings. As background information, we migrated to the booking.com-Mews integration and do like the connection however we regularly receive overbookings via booking.com, there is a thought that with the Siteminder -Booking these overbookings could be minimised due to Siteminder holding the availability. As i understand the Mews-Booking.com integration has a minimum pull and push period of 30 seconds for rates, inventory & reservations, while the SiteMinder integration has a minimum pull period of 2 for reservations and a minimum push period of 30 seconds of rates & inventory. Which leads me to believe we shoul
We would like to make understanding rebates easier for you and your staff!
We are looking into possibly changing the language that we use for rebates. We want to make it as simple as possible for our Front Desk staff to understand what it is they are doing when they hit the rebate button as well as educating them through the process when doing a rebate.
UNFOLD INTERVIEW: What the Mews founder & CEO have to sayInterview
UNFOLD: Ahead of Mews Unfold 2023, our CEO, Matt Welle and Founder, Richard Valtr, explore the latest challenges and changes to hospitality. What is the new standard in hospitality? What would you like to see challenged and why? Matt: Today, there is such a huge opportunity for hoteliers to truly explore and rethink the way they want to appeal to a diverse and eclectic guest. In the past, many hotels have opened without a real sense or thought about what it’s niche can be, and not really thinking beyond a bed in a room.The modern-day guest is expectant of so much more.A great example of this is the ‘business’ traveler. Traditionally, the choice for the business traveler was all about one thing, the location! But, increasingly business travel isn’t tied to a specific location, but moreover a great place to work and experience a new place.I often find myself in hotels thinking: I don't want to sit in that lobby. That space isn't built for me to co-work, and the coffee is bad, so I end up
Reputation Management Comparison
Hi all .. We are an independent hotel hunting for a Reputation Management / Survey SystemI’ve started a bit of research - and would love to have this be a conversation.Please feel free to comment here or please see THIS NOTION PAGE for my comparison notes. Current Software Under ConsiderationGuest Revu TrustYou Customer Alliance Renivate All services have the same basic features:Review Search / Response Post Stay Survey Keyword Analytics (Except Customer Alliance) Extensive Reporting Case Management Thanks!Ethan
Welcome to Unfold - Introduce yourselfBlog
Hello and welcome to the online community for Unfold!All About Unfold 👈 Everybody’s got a seat here, subscribe to this Unfold sub-community and let’s get started!Introduce yourselfIf you’re attending, reply in this thread and introduce yourself. Share a bit about what session you’re most looking forward to and what you want to get out of the day and start connecting with others who will be at Unfold too. 👫 So here we are to:Meet others who are attending UNFOLD this year with us 🤝 Get ahead and kick off discussions around the featured topics and sessions right here and now 🤔 Maybe we could sync right here to grab some lunch or a coffee in the session-breaks? ☕If you’re not able to be there in person, no worries, you can still take part in these discussions and meet some other folks.This is the place for all of that to happen. 👍
Interview: Thibault Catala, expert in revenue management for boutique hotels
We interviewed Thibault Catala, Founder of Catala Consulting, a boutique consulting firm that specializes in strategy, distribution and revenue management for asset management firms, family offices and boutique hotels. He’s also the Co-Founder of Vertell Asset Management and COO of a new, Mews-powered lifestyle brand, Faern Resorts, a collection of lifestyle hotels resorts nestled in the Swiss Alps where every moment is a celebration. Take a look at the interview here
Best ways to require personal credit card before check-in if reservation was paid by OTA virtual credit card?
Do any MEWS community members out there have tips on best practices to get the guest to provide their own personal card to hold for any future damages if they have booked through an OTA that pays by virtual card from the OTA? Our property policies require full payment prior to check in. We require a personal credit card to be on file in case there are damages or incidentals. Typically the personal credit card use to make the payment will be also held on file for damages or incidentals. This works except in the case where a guest has pre-paid the OTA like Booking or Expedia, and then the OTA gives us a virtual credit card to charge for the payment. The virtual card can only be charged for the amount of the reservation; not for any other costs for damages. We want to require a personal credit card to be on file before the guest is allowed to check in. We are not seeing a way to automate this or make it a requirement to be completed before check in is allowed. Front desk employees h
Having the guest choose rooms at an extra charge
Hello everyone, I am curious about your thoughts and solutions:To those of you who allow guest to choose their own specific room at an extra charge.How do you manage this practically and system wise. To my knowledge this is not a feature in mews (yet). How does your Revenue Manager feel about having a space “blocked” for X nights when a different room could have resultet in an additional room being sold? To those who have chosen not to: how come?what were your thoughts and processes?looking forward to hearing from all of you :)
Stay Products, price overrides
Hi all,After advice please on the price override function on stay products. We are so happy we have this function now and are using the override to update prices rather than updating the base price, so that future reservations who already booked are not affected by the price change. Where we struggle is that on the products page there is no indication that a price has been overridden and the price override has an expiry date. Has anyone got a solution for keeping track of your price overrides on products? (other than manually tracking) and solution to be aware when the price override is expiring? Thanks, Sam
The Hotel Yearbook 2023 is now availableNews
Mews’ Richard Valtr talks about new definitions of success in digital transformation in this year’s Hopsitality Yearbook:Hospitality industry insiders must think holistically about their properties and favilities, redefine metrics of success and create a new standard of excellence. Instead of treating their businesses as simply rooms, Valtr suggests operators should think creatively about generating new and ancillary revenue streams, such as memberships to restaurants, services, parking spaces, and fitness areas. Incentivizing guests to stay on-site is key to capturing their full spend, offering grab-and-go meals, co-working spaces, networking events, gym access, and memberships.Read the full article here The insights showcased in this year’s yearbook are derived from 55+ contributing authors, including notable industry thought leaders Michael Levie, Matthias Huettebraeuker, Markus, Venzin, Floor Bleeker, Willy Legrand, and many others. Key contributing organizations include EHL Busine
What do you think should be the focus of innovation for hospitality?
One of the sessions at Unfold is focussing on the big bets in hospitality innovation.Strategy leaders from Forbes, Wyndham Hotels & Resorts, Microsoft and Siteminder will be discussing their innovations targets and the balance between expansion and operational success.What do you think should be the focus of innovation for hospitality?This session is taking place after lunch at 13:55 - 14:50 at Unfold, April 4th.
What's new in Mews: Latest features that landed in FebruaryNew release
Check out the new features that were delivered in February:IMPROVEMENT:Icon design updates for easier reading and clearer navigation.Recently we previewed some upcoming changes to icons that make Mews easier to navigate and understand. These new icons are now live. - read more. Secure and clean data with new company profile IATA validation.Stay in control of your travel agency data and restrict duplicate IATA numbers in Mews. The new IATA validation helps you verify unique company profiles - read more. Reduce unintentional overbookings with intelligent inventory updates in Channel manager queue items.Overbookings put business financials, guest experience, and your property's reputation at risk. Check out the new intelligent inventory updates in the Channel manager queue items - read more. Password on D-Edge? Mews has you covered with automatic password reset.Stay PCI-compliant and ensure safe card flow between D-Edge and Mews with automatic password reset. - read more. NEW FEATURE:Unpa
Automate your payments
We all know the struggle and time-consuming of manually taking Payments. As a guest you need to go to the reception when checking out, leave the key, check the bill, wait for the receptionist to insert the correct amount into the terminal, insert your card and process the payment 🙄. Within Mews, this process can be fully automated so that the guest journey becomes much quicker and more convenient for guest and reception. If you wonder how a better adoption of MewsPay could help your property, I recommend having a look at this webinar or research.
Email Template Customization: Are you getting the most out of them?
Hi Everyone! I see that a lot of the time the email customization is a bit simple. With the HTML allowing you to fully customize these templates, I would love to see what you have done with yours. How have you customized your templates? Do you have any screenshot examples to show? Is there anything that you would suggest as a best practise? What softwares did you use to make the templates (if any)?@BertSerry I know that Yalo Hotel is an incredible example of one. Would you possibly be able to share your confirmation email template?I’m looking forward to see what you’ve all done!
Help us with the Mews Multi-Property Management Survey?
Hey Mews Community! In order to prioritise features for portfolio management (hotel chains with multiple hotels), we would love to hear your feedback on these features and their value for your business.Click on the link below to find an exercise listing the portfolio management features - most of them are in the pipeline, and others you can already use in MEWS. In order to determine the value of each feature, please sort the cards in the following order: the most valuable features are arranged in the "Essential" column, the moderately or lower valuable features are arranged in the "Nice to have" column, and those that are not applicable to you should be sorted in the "Not applicable for us (yet)" column.In the "Essential" column, you can only select three features. However, you can choose the ranking of the features in each column to provide us with a sense of their importance.This interactive exercise will take about 10 minutes.Thank you for your time!LINK HERE → https://app.useberry.
Announcing the keynote speaker at Unfold
📣 Unfold announcement 📣We’re thrilled that Tom Ito, Principal at Gensler and founder of their hospitality practice, has joined #Unfold as our keynote speaker. A bit about Tom:Tom launched Gensler’s Hospitality practice in the late 1990s and over the years has expanded their practice to an international scale, leading some of the industry’s most celebrated mixed-use, entertainment, master planning, and hotel projects. In his keynote, Tom will help to uncover the why, the purpose and motivation behind physical spaces. He will share examples of remarkable hispitality projects that were designed with guest interactions and brand experiences at the heart of the plan. Underpinning all of Tom’s projects are the blending of technology and spaces, advancing mixed-use models and sustainability throughout the physical footprint.His speech at Unfold, ‘Transformation: Design Strategies for the Human Experience’, will examine the purpose behind physical spaces and explore the benefits of reinventi
Payment Report -> Filtering by Department
Hi all - made a Feature request - seeing if anyone else is having a similar issue?When I am doing my audit, I am auditing by the department.It would be very helpful to have the ability to filter the Payment Report by Department, such that I can audit specific sets of credit card receipts, cash transactions, etc.https://feedback.mews.com/forums/918232-mews-operations-pms/suggestions/46346374-payment-report-filtering-by-department Does anyone have a solution they use for this?
Forcasting in Mews: On the books report
Hi Mewsers, I wanted to check which report everyone is using to make your forecast / analytics.Currently, we are using the reservations-report. However, this has a terrible lay-out and can barely be used to make a proper forecast or other analyses.Thank you in advance.
Daily PMS Auditing
Hello Mewsers,I am curious to know if you have a daily Mews auditing process. If so, could you share what reports you review and what actions you take based on the data?In the past, we have monitored the below using night audit reports generated by the PMS.Nightly rates Guest owing Cancellations Refunds Cash sales, Staff performance Agent rates / Debtor transfersHowever with Mews we currently do not have a consistent auditing process.I would appreciate learning about the approaches, helpful reports, and methods (manual or scheduled reports) that others are using.
Keeping up with Mews Updates
Hey folks, I was wondering how do you handle Mews updates in your organization?We have been experiencing quite some pressure to update training materials and reacting to Mews releases when certain features become available.We often have to:Evaluate the update - is it a technical advantage / does it require updating 3rd party integrated systems / does it break anything / do we need to change a SOP. Find a way to communicate this with the wider teams - adequate communication frequency v/s spam.What are your best practices controlling the flow of information?How do these align with the notifications available on Mews PMS itself?What system do you use to communicate effectively (email, workplace, newsletters)? Thanks!
Don't get FOMO - Fear of Mewsing out! Why you should attend Unfold 2023Event
Unless you've been living under a rock (hey, we love eco stays), you’ll have heard about Mews Unfold. Every year, our flagship hospitality tech event attracts the best of the best: future shifters, hotel tech disruptors and fearless innovators. People who look at mediocrity and say: no thanks. And since you're reading this, we know you belong to this group of trailblazers too. On April 4th, Mews Unfold returns to Amsterdam with a literal bang: our venue is the iconic Muziekgebouw, one of the most modern concert halls in the world. At this point, you may be feeling that troublesome twinge of FOMO. Beware: Fear of Mewsing Out is real. You don't want to be stuck at your desk while the world's leading innovators unfold great ideas and reshape the future of hospitality. “What sets Unfold apart is that it combines visionary thinking with tangible steps to better hospitality,” said Richard Valtr, Mews Founder and Unfold aficionado. “You can go from a big picture keynote speech to the specific
Already have an account? Login
Login to the community
Want to become part of Mews? click here
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.