Learn and Share

Find and share Mews tips and tricks, and learn how other people are using Mews.

222 Topics

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smehiaHelper
asked in Product best practice

Breakfast product setup mistake to be fixed

Hello everybodyWhile setting up Mews and especially the breakfast products we put them as consumed “before night” and not “after night” as we should have. It escaped the vigilance of our account manager and ours...😩 The result is that now while printing our F&B breakfast list (using the products report) there is 1 day gap. Indeed the number of the breakfasts products for let’s say the 15th of November is actually the one of the 14th of November and so on (see below): We have tried to correct it of course by setting the concerned products to “after night”, but it does not seem to be updating everyhting that as already been registered in Mews. And there are already thousands of reservations and products registered... Do you know if there is way to do an automatic refresh/update, passing the products from consumed “before night” to “after night”, or are we screwed and must stuck with it as it is? 😅 Thanks for your help Regards S.

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S
18 hours ago
barbora.maffia
Mews Employee
barbora.maffiaMews Employee
posted in Product best practice

Make the most of your Booking.com inventory and reservations

Seamlessly manage inventory, rates and restrictions with any Booking.com account, avoid the risk of invalid credit cards, reduce technical bugs and enjoy features and benefits you can’t get with a third-party connection – with no additional cost.Booking.com has a direct, two-way integration with Mews (free, regardless of your subscription tier). What are the benefits? No complicated mapping, Mews pulls Booking.com mapping which makes it easy to connect. You'll see all mapping codes directly in Mews. Direct integration also helps you with smooth transition from your old PMS, so if you're new to Mews, we'll download all future reservations when you first enable the connection.  Mews will update prices, restrictions and availability in Booking.com and  check for new reservations in Booking.com every 30 seconds, minimizing inventory discrepancy between Mews and Booking.com. Mews also automatically reports invalid cards to Booking.com, so guests can update their payment method as fast as po

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M
23 hours ago
alinadeanda
Mews Employee
alinadeandaMews Employee
published in Product best practice

TIP OF THE WEEK: Simplifying Rate Groups in MewsTutorial

TIP OF THE WEEK: Simplifying rate groups in Mews and how to organize and display rates effectively Rate groups are like folders that contain different rates with similar rules for settlements and cancellation fees. However, creating these groups needs more than just rates that look alike. When we group rates, we must think about how they appear in the Mews Booking Engine. Here's the thing: only the cheapest rate in a group will show up. So, if you have two rates in one group, only the cheaper one shows, and the more expensive one gets crossed out. Consequently, even if two rates share cancellation policies and settlements, they need separate groupings to ensure visibility. For example, let's say you have a "Fully Flexible" rate and a "Fully Flexible Breakfast Included" rate. Even if they have the same rules for settlement and cancellation, they need separate groups. This way, both rates will show up. This rule specifically applies to public rates within the Booking Engine. However, for

140
alinadeanda
Mews Employee
1 day ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
published in Mews updates

Webinar recording: How to maximise revenue with Space ManagementWebinar

This week, our Senior Product Manager @martin.kucera  talked to us about the Space Management and how to unlock revenue potential in your property. We also heard about our flexible financing option, available through the Mews+YouLend partnership, from our Senior Product Manager @juan.caicoya.If you missed the live webinar and Q&A, don’t worry, you can watch the recording below. What is covered in the session:Turning spaces into profit - looking at the options available (from 2min:20sec) How the Space Management feature works within Mews (from 17min:43sec) Customer success stories (from 28min:06sec) How to access flexible financing offered by Mews (from 31min:54sec) Q&A (from 37min:35sec)If you have any questions about Space Management or the YouLend partnership with Mews, please post in the comments below.​​​​​​​

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Sarah.Masterton-Brown
Community Manager
1 day ago
Ivica
Mews Employee
IvicaMews Employee
published in Product best practice

Celebrate the Festive Season with Mews POS Smart SolutionsTutorial

Did you know that our Point of Sale (POS) system is your holiday helper for creating seamless and smart solutions? This Christmas, elevate your offerings and enchant your customers with customizable product bundles and promotions! 🍔 Introducing the £12 Christmas Burger Menu: Give your customers the joy of choice with our innovative product bundles. The Christmas Burger Menu, priced at £12, lets your patrons build their own festive feast. From savory toppings to mouthwatering sides, the possibilities are endless!🌟 Effortless Navigation with Mews POS: Our POS system makes it a breeze for your staff to handle diverse menus and discounts. The Christmas Burger Menu takes up just one slot in the shortcut grid, ensuring swift navigation between various offerings. This not only accelerates service but also consolidates popular choices in one accessible place.🧾 Visibility on Invoices - Your Choice: Tailor your invoices based on legal requirements and preferences. You have the flexibility to

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Ivica
Mews Employee
2 days ago
hadley.odwyer
Mews Employee
hadley.odwyerMews Employee
published in Product best practice

Navigating the Negotiated Rate Loading SeasonTutorial

Greetings hoteliers! 🌟🏨 As we approach the end of the year, it's not just about holiday decorations—it's also the Negotiated Rate Loading season! 📊 With potentially over a hundred corporate rates to manage, the hustle is real. How do you handle this annual rate management push? A reminder from one of our experienced members: It's good practice to extend corporate rates beyond the end of the year. This ensures that even during ongoing renegotiations, your property continues to capture that lucrative corporate business. Share your thoughts on this strategy and how it has impacted your hotel's bottom line! 💰 Now, diving into the Negotiated Rate Loading season: Some properties may have in excess of 100 different corporate rates, catering to businesses in the surrounding area. Imagine the diverse corporate clientele—business travelers, tradesmen, workers—all contributing to your property's success. As the year-end approaches, there's a significant push to update and load these rates. Wi

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hadley.odwyer
Mews Employee
4 days ago
Sarah.Masterton-Brown
Community Manager
Sarah.Masterton-BrownCommunity Manager
posted in Industry News

Chopard launch their anti-hotel in Paris

Why a new Mews hotel in Paris avoided a PR launch and don’t like to make a big deal about being a hotel. Chopard shows us what ‘quiet luxury’ means and why they call themselves the ‘anti-hotel’ in this interview with CNN.Read the full article here  

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Sarah.Masterton-Brown
Community Manager
4 days ago
dorothy.roland
Mews Employee
dorothy.rolandMews Employee
published in Product best practice

Navigating Mews: "To Be Paid" or "To Be Refunded"Tutorial

Hello Community,We have learned that a common source of confusion arises when users attempt to refund a charge from a bill marked "To be Paid" without applying a credit first. This can lead to unintended consequences, increasing the balance instead of reducing it. To maintain clarity and accuracy, follow these essential guidelines:1. Refunds Only When "To Be Refunded" is Indicated 💸Process refunds only when the bill clearly indicates a "To be Refunded" status. Create a credit through a rebate or a direct adjustment on the open bill.2. No Refunding on "To Be Paid" Without Creating Credit 🚫Avoid refunding charges directly onto a "To be Paid" bill without first creating a credit. This ensures the refund subtracts from the balance as intended.3. Align Actions with Bill Status ⚖️Execute charges when the status is "To Be Paid" and refunds when the status is "To Be Refunded." Posting a charge creates a "To Be Paid" status, while posting a credit triggers a "To Be Refunded" status.4. Underst

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dorothy.roland
Mews Employee
8 days ago
A
Alina HPApprentice
asked in Product best practice

Group Booking - Hotels with 2 or 3 tier inventory

Hello MEWS Community!  We are currently exploring options for optimizing our group booking procedures, and I'm particularly interested in learning from those with experience in hotels using a 2 or 3 tier inventory system.If you have any recommendations or are associated with a hotel that utilizes such an inventory structure, I would greatly appreciate your insights. Your valuable input can help us enhance our guest experience and streamline our operations.Additionally, I am keen to discuss group booking procedures with hotel representatives who have successfully managed bookings for larger groups. If you or someone you know is knowledgeable in this area, please feel free to reach out to me. I am eager to learn more about best practices and strategies to improve our booking processes.Thank you for your time, and I look forward to connecting with fellow professionals in the industry.

1
Sarah.Masterton-Brown
Community Manager
8 days ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Mews updates

Reminder: Maximize Revenue Webinar - December 6thNews

Dear Mews Community,Don't miss out on the opportunity to learn how to maximize revenue with space management in our upcoming webinar! Join Martin Kučera, Product Manager at Mews, as he delves into the strategies to help your property reach its full potential.Event Details:Title: How to Maximize Revenue with Space Management Speaker: Martin Kučera, Product Manager at Mews  Date: Wednesday, December 6 📆 Time: 1:00 PM - 2:00 PM (CEST) ⌚ Format: Online Webinar 💻In this session, you'll discover how to say goodbye to manual efforts, paper, and spreadsheets, and welcome automation integration. Learn how to grow your revenue with multiple service bookings seamlessly through Mews.Register here  👈🏼

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MarketaOupi
Community Manager
10 days ago
DanS.
DanS.Helper
asked in Product best practice

HiJiffy & guest communications

Does anyone use HJ for guest comms?

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MarketaOupi
Community Manager
11 days ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Mews updates

Exciting News: Quality Lodgings Partners with Mews for their 100+ HotelsNews

Dear Mews Community,We're thrilled to announce that Quality Lodgings, featuring over 100 handpicked hotels across Europe, has chosen Mews as their preferred partner. 🎉 Thirty of their distinctive hotels, including renowned establishments like Kasteel Kerckebosch, Hotel De Sterrenberg, and Landhuishotel & Restaurant De Bloemenbeek in The Netherlands, are now powered by Mews. 🚀Quality Lodgings' commitment to delivering memorable experiences aligns seamlessly with Mews' emphasis on guest-centric operations. This partnership provides all Quality Lodgings hoteliers with exclusive access to special rates. Notably, Mews' fully integrated point-of-sale (POS) solution enhances operational control for hoteliers, offering features such as digital ordering, integrated payments, and connected inventory for efficient stock management. 📈"We appreciate the value of personalized hospitality, and Mews is the ideal platform to deliver exceptional experiences," says Mathilde van der Weerd, Managing

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MarketaOupi
Community Manager
11 days ago
MatthiasH
Senior Guru
MatthiasHSenior Guru
asked in Product best practice

Pay-out for differtent valuta'ss

Hi Mewsers,I was wondering anyone would answer the following question.We’re debating whether to start accepting different valuta’s in Mews with the Exchange Rate integration. However, we were wondering how the pay-out is done for those payments. Is this in the foreign currency or will this be in the local currency of our property, together with all payments in our local currency.Thanks in advance,Matthias

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alzbeta skrabalkova
Mews Employee
11 days ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Mews updates

Weekly Community Overview: A short recapNews

Greetings Mews Community! Here's a look back at the week: Webinar Highlights: "Transforming F&B Operations" 🗓️ On Wednesday, November 22, we hosted the highly anticipated webinar, "Transforming Your F&B Operations: Maximizing Revenue with Mews POS." Attendees delved into strategies to capture guest attention, streamline revenue management, and effortlessly boost sales. If you missed it, stay tuned - the recording will be available next week. New Mews University Course: Mews Kiosk Mastery 🧑‍🎓 Dive into our latest Mews University course, focusing on the impactful features of Mews Kiosk. Discover how it can significantly reduce manual front-office tasks, increase revenue through upsells, and automate early check-in fees. Happy learning! 🤓 Exciting Marketplace Addition: New Key Cutter Integration 🌐 We're thrilled to introduce the Vostio key cutter integration in our Marketplace. This direct cloud-to-cloud connection offers unparalleled convenience, stability, and ease of s

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MarketaOupi
Community Manager
14 days ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Mews updates

Exciting News: Community Check-In & Future InitiativesNews

Hello Mews Community! ☀️Last week, we started a brand new initiative - Virtual Community Check-In, where we aim to bring small groups of hoteliers together, get to know each other, connect and discuss. It brought insightful discussions with @Linus.Bihn and @mauritsbots . 🌟Here's a brief overview:Linus gave a shoutout to how the community brings everyone together and shared some details on their Christmas operations, also he expressed he enjoys attending Mews events. On the other side, Maurits talked about changes in government rules, gave us some ideas for next years Unfold and mentioned why working together in the community is a big deal.👥 Future Role-Specific Check-In Chats:We're planning more role-specific conversations in January. Your feedback is crucial! What topics would you like to explore? Share your ideas!💡 We Want to Hear From You:Excited about this initiative? Let us know! Have ideas for specific topics? Share them!🗓️ Save the Date: Keep an eye out for more details on t

331
c.rex
14 days ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Mews updates

Exciting News: New Key Cutter Integration in Mews Marketplace!News

We're thrilled to introduce the latest addition to our Marketplace - Vostio key cutter integration which is a direct cloud-to-cloud connection. While we have several key cutter integrations, each partner brings unique benefits.Explore the advantages of this new integration:🌐 Cloud-to-Cloud Convenience: This integration simplifies setup without the need for additional downloads or Windows PCs. No need for the Mews Connector desktop application in this case.📈 Enhanced Stability: This new integration reduces the risk of errors by 5%, reduced connectivity issues ensure smooth check-ins whether at the reception or on the Mews Kiosk📥 Easier set up Without the need for additional software, you can set up and start using the integration in as little as 15 minutes!🚀 Unlock Seamless Operations! For detailed steps and further information, visit our help article.📧 Need Help? Contact [email protected] for assistance. Explore other key cutter integrations that our Marketplace offers here. 👈

210
MarketaOupi
Community Manager
16 days ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Mews updates

Webinar Reminder: Transforming Your F&B Operations with Mews POS!News

Dear Mews Community Members,This is your friendly reminder that our highly anticipated webinar, "Transforming Your F&B Operations: Maximizing Revenue with Mews POS," is just around the corner!📅 Date: Wednesday, November 22 🕒 Time: 2:30 PM - 3:30 PM (CEST) Key Highlights:✨ Maximize Revenue: Learn how to capture guest attention, streamline revenue management, and boost sales effortlessly.📱 Seamless Mobile POS: Discover the power of a mobile point of sale platform that enhances the guest experience and improves operational efficiency.What to Expect:🚀 Success Stories: Real-world examples of businesses that have transformed their operations with Mews POS.🔄 Integrated Solutions: Explore how Mews POS integrates seamlessly to create a frictionless guest experience.Why Attend?Elevate your business efficiency, increase guest satisfaction, and position yourself at the forefront of industry innovation.🔗 Register HereDon't miss this opportunity to reshape the future of your F&B operat

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MarketaOupi
Community Manager
18 days ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Mews updates

Weekly Community Roundup - Buzzworthy UpdatesNews

Dear Mews Community,we are bringing you the weekly updates of what happened in the Community. 🌟 Elevate Your Property Operations: Mews University Live Sessions 📚Embark on a specialized learning journey with Mews University's Live Sessions. Dive into the core of property management systems through two focused sessions:Reservations in Mews: Uncover the intricacies of our user-friendly dashboard, color-coded timeline, and reservation management. Billing & Rebates: Empower yourself in financial mastery, from interpreting the billing screen to managing invoices and payments.Ready to elevate your Mews proficiency? Enroll now.TIP OF THE WEEK: Updated Availability & Occupancy Report 📈Exciting news! Enhancements to our Availability & Occupancy report:More Data at a Glance: A new Total column for key information. Improved Navigation: An intuitive interface for seamless analysis.Explore these enhancements: Read more.Blog: Elevating Hospitality Experiences 🚀Delve into insights shap

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MarketaOupi
Community Manager
21 days ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Mews updates

Mews Milestone: 5,000 Customers worldwideNews

Exciting news, Mews Community! 🌟 We've hit a major milestone, surpassing 5,000 customers worldwide, marking almost 40% growth this year.🌍 Global Impact: From boutique properties to international chains, Mews is building a diverse community of forward-thinking hospitality leaders.📈 Impressive Growth: In the last nine months, our customer base has surged by a third, fueled by a $185 million Series C investment and seven strategic acquisitions.🌟 Celebrating Our Customers: Thank you to all our partners, including Strawberry, edyn, Generator and The Social Hub, as well as leading innovative independent hotels including Airelles, Finn Lough, The Dylan Amsterdam and Good Hotel and more, for making this journey extraordinary.🎉 Accolades and Achievements: Processing €3.5 billion in payments since January, Mews was crowned 'World's Best Hotel PMS Solutions Provider' at the 2023 World Travel Tech Awards.👏 A Message from Our Leaders: Richard Valtr, Mews Founder, and Matt Welle, CEO, are exci

140
MarketaOupi
Community Manager
22 days ago
coline.poussiere
Mews Employee
coline.poussiereMews Employee
published in Mews updates

TIP OF THE WEEK: The Updated Availability & Occupancy ReportNews

Dear Mews Community,We're thrilled to share a great enhancement to our Availability & Occupancy report, designed to make your data analysis even more seamless and insightful. 👁️ More Data at a Glance No more manual calculations! We've introduced a new Total column that instantly provides key information per space category, saving you time and effort. Now, in one comprehensive view, you can analyze:✅ Average Occupancy Rate✅ Average Price✅ Total Number of Available Spaces, including adjustments🔄 Improved Navigation We understand the importance of a user-friendly interface. That's why we've grouped filters and the full detail section for a more intuitive experience. Navigating through the report is now smoother than ever!Curious to explore these enhancements further? Dive into the details of the Availability & Occupancy report and discover the wealth of information it now provides.🔗 Learn more about the Availability & Occupancy report!Happy Analyzing! 🧐✨

150
coline.poussiere
Mews Employee
24 days ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Product best practice

Community Insights: Elevating Hospitality ExperiencesBlog

The Power of Modern POSHigh levels of stress can affect any hospitality setting, from restaurants to hotels. The solution? Embrace modern point-of-sale technology, like Mews POS, to alleviate stress and enhance guest experiences. Features like digital ordering, split bills, and online payments can expedite service and elevate guest satisfaction. 🛍️💳Inventory Woes and Cloud SolutionsInventory management can be a challenge due to manual stock checks and guesswork. To resolve this, a digital solution with integrated inventory management, such as Mews POS, can help teams track, analyze, and order with confidence. This system also facilitates real-time ingredient updates, eliminating the need for manual stock management. 📊🍅Streamlining AccountingAccounting can be a headache, but Mews POS has it covered. The system tracks deliveries, manages costs, streamlines purchasing, and integrates guest payments, eliminating the need for deciphering handwritten notes and streamlining the entire pro

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MarketaOupi
Community Manager
25 days ago
Hendrik Renken
Hendrik RenkenSuperstar Apprentice
asked in Product best practice

Check-in group bookings

Hey Community,  I wonder how you handle automatic check-ins with group bookings in your property?  As a property that only has single beds, all bookings are prepaid and the whole customer journey is digital we have the problem that only the booker is in the system and gets all the messaging.  Is it possible to have an automated process for groups where a form is send out and the group can put Names and email addresses in there and after submitting the individual bookings in Mews are changed?  Would be nice to get some best practice here. Cheers Hendrik

1
S
27 days ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Mews updates

Weekly Community Overview: Mews Community HighlightsNews

Hello Mews Community! 👋Welcome to our weekly overview, keeping you in the loop on the latest and greatest happenings in the Mews universe.🌌1. Missed the New Mews Kiosk Webinar? Watch the RecordingIf you missed the new kiosk live webinar on 2nd November, you can watch the recording. The webinar covers updates since the release, live demos of the new feature, time-saving efficiencies for guests, and a Q&A session with Product Manager James Taylor. Access the recording here.2. TIP OF THE WEEK: Streamlined Company BillingWe've revamped company billing! Now, create dedicated company bills for organized billing. Choose between a proper company bill or a guest bill with the company attached. Read more here.3. Exciting News: "Flexible Release Dates" Beta Next Week!Get ready for the beta of "Flexible Release Dates" next week! Say goodbye to rigid release dates and hello to efficient room inventory management. Boost revenue and strengthen partnerships. Have a look at the original post.4. J

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MarketaOupi
Community Manager
28 days ago
MarketaOupi
Community Manager
MarketaOupiCommunity Manager
published in Mews updates

Exciting News: "Flexible Release Dates" Coming Soon!News

Hello, amazing community members! 😎We have a special announcement we can't wait to share. Get ready to be among the first to experience "Flexible Release Dates", as the beta version arrives next week! 📅Say goodbye to rigid release dates and hello to a more efficient way of managing room inventory for travel agencies and corporate groups. This feature will unlock exciting opportunities, particularly for small and mid-market properties, allowing you to sell large volumes of inventory through flexible contracts. 🚀Get ready to boost revenue, strengthen partnerships, and achieve greater success.Stay tuned for more updates and exclusive previews as we prepare for the official release of "Flexible Release Dates."Thank you for being part of our vibrant community, and we can't wait to embark on this journey together.

150
MarketaOupi
Community Manager
29 days ago
alzbeta skrabalkova
Mews Employee
alzbeta skrabalkovaMews Employee
published in Product best practice

TIP OF THE WEEK: Company bills vs Bill with company attachedTutorial

In our community tip of the week, we're sharing a recent update to streamline company billing on our platform.Previously, you had the option to "Add company details" to a billing screen, which combined guest and company information on a single bill.Now, we have introduced a dedicated company bill feature for a more organized billing process. Here's how it works:Proper Company Bill: With the recent changes, a company bill only contains company details in the top part of the bill. To create a proper company bill, move the entire bill to the company profile. This ensures that only the company's information is displayed.   Guest Bill with Company Attached: In the past, attaching a company to a bill also included guest information, which was referred to as a company bill. However, this has now been refined. If you attach a company to a bill but still have guest details on it, the system will notify you that it's not a company bill. This is a guest bill with the company attached.   To make

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alzbeta skrabalkova
Mews Employee
1 month ago

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