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Product best practice

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paul.boulomMews Employee

published in Product best practice

Agile Pricing Strategies: Mews, Your Adaptive PartnerTutorial

Mews offers a flexible pricing system, like a sports team where the initial game plan is established but can be adjusted according to match conditions. You have the freedom to set base rates, like choosing players for your team, which can be independent or linked to an existing rate, like players with complementary roles. These rates can be open to all, like a stadium welcoming all supporters, or private, like exclusive boxes for guests with a code or specific corporate contracts. 🏟️ Before creating a rate, you must create a rate group to which it will belong. Rate groups are price categories that share identical cancellation policies and billing rules. They provide flexibility to adjust revenue management according to periods of high or low activity. 📊 Rates can be both: independent rates, called base rates, and rates that depend on an existing rate, called dependent Rates. Note that Mews allows you to create up to 80 public rates and an unlimited number of private rates with the En

N.HALL ConsultingMaster Apprentice

asked in Product best practice

Download all bills & invoices in PDF format

I am searching for a solution which will enable me to save all invoices and bills, as individual pdf files for a specific period - ex. Jan 1 2023 to Dec 31 2023.I know that I can generate a report - but it is the details of each bill & invoice that I need to document.It is also possible to do this per invoice…. but that is a really tedious task for a whole year. - https://help.mews.com/s/article/how-to-download-all-bills-and-invoices?language=en_USThanks in advance.Nikolas

laura.asplinMews Employee

posted in Product best practice

City Tax Accounting Categories: What is the best practice for rebates and cancellations?

Hi Community!I am a Product Manager in the Finance team and I am looking for some feedback on how you use, or would like to use accounting categories for city tax rebates and cancellations.When rebating or cancelling a city tax would you want this to be posted to the same accounting category that the city tax was originally posted to? Or is there a reason why you might want this to be posted to a different accounting category? If so, why?Looking forward to your feedback and thanks in advance!

StefanMaster Apprentice

asked in Product best practice

Card dispenser for Self-Check-In station

Hello dear community,We are planning to set up a self-check-in station in our hotel. We are now looking for a card dispenser that is not only functional but also visually appealing. We can't really find anything reasonable on the Internet that doesn't look too cheap. Do any of you also have a self-check-in station with a card dispenser and can you recommend one?I would be grateful for any tips.

Mariusz SiwkowskiHelper

posted in Product best practice

What Do you think about? "automatically delete empty space in front of guest name"

Hey all, What Do you think about? "automatically delete empty space in front of guest name"I have created a feature request but was wondering what you think about it:https://feedback.mews.com/forums/955634-guest-profile/suggestions/48521951-automatically-delete-empty-space-in-front-of-guest Thank you in advance.BestMariusz

dbarnesenSenior Apprentice

asked in Product best practice

Anybody else using Synxis?

We are in the unfortunate position of having to use Synxis because of a membership/partnership agreement. I feel like a small part of me dies every time i have to update or change anything in the Synxis system, it’s like time travel but not in a good or fun way.Does anyone have any good tips about handling dynamic package products that come via Synxis into Mews? Right now we are handling using Zapier to check Synxis reservations if there is some dynamic package product included, then adjusting the reservation in Mews accordingly.Has anyone found a better way of linking Synxis dynamic package products to Mews products?So this is extras not linked to a particular rate or “static package”, things chosen extra by the guest like for example a bottle of wine, or a fruit platter etc.

Jason.WarnaarMews Employee

posted in Product best practice

Email Template Customization: Are you getting the most out of them?

Hi Everyone! I see that a lot of the time the email customization is a bit simple. With the HTML allowing you to fully customize these templates, I would love to see what you have done with yours. How have you customized your templates? Do you have any screenshot examples to show? Is there anything that you would suggest as a best practise? What softwares did you use to make the templates (if any)?@BertSerry I know that Yalo Hotel is an incredible example of one. Would you possibly be able to share your confirmation email template?I’m looking forward to see what you’ve all done!

paul.boulomMews Employee

published in Product best practice

Streamline Group Management with MewsTutorial

In the Olympic stadium, where teams from all over the world get together to experience memorable moments, Mews becomes the coach that orchestrates every movement. Mews helps to plan, organize and manage large groups, ensuring that everyone finds their place in the hotel, like they do on the pitch. 🏟️🌿 Creating company profiles is as important as building a strong team. Each group is linked to a profile, like players to their team, allowing for smooth coordination. For the main sponsors, creating a Paymaster profile is like having a team captain, centralizing payments and receiving a unique invoice for all reservations, which in turn, simplifies their accounting management. 🏆📊 It’s time to call upon our video referee to see the different steps: How to create a Paymaster profile for your companies? How to transfer billing items to the Paymaster profile? Settling an issued invoice with a Paymaster At Mews, allotments are called availability blocks. They are like athletics tracks rese

asked in Product best practice

Google Hotel Search integration ending - any Free alternatives?

Are there any free options to continue automatically listing rates with Google Hotel Search after it ends its integration with Mews on July 1? On May 10, we received this email from MEWS announcing the discontinuation of the program. We appreciated the ability to list on Google Hotels via the MEWS integration in the past. It worked fine, and it was free.We’re looking for alternatives now that don’t cost money. Posting in this forum because didnt see any discussion about the ending of this integration yet. “Hi Mewser, We're writing to let you know that Google has decided to discontinue its Google Hotel Search integration with Mews, effective July 1st, 2024. This means that as of that date, the connection between Google Hotel Search and Mews will no longer be supported. Why? Unfortunately, this decision was made by Google, not Mews. We’re still uncertain about the reasons behind Google’s choice, but we’re actively seeking alternatives. What’s next? The good news is that Mews h

Jasmin H.Helper

asked in Product best practice

Mobile Key System

Hello everyone,Is there anyone who works with a mobile key system?We are looking for a system where the guest can open the door using a mobile phone, but without having to download an app. Does anyone have a recommendation? Many thanks

marko.balazevicMews Employee

published in Product best practice

Streamlining Orders: Mastering Alternative Names for Print OptimizationTutorial

Hey Mews community! 👋Ready to dive into something awesome?In this video, I'll show you how to replace default product names with terms tailored for your kitchen or order printers.Let's make your preparation and order fulfilment more accurate and your kitchen communication top-notch!

Gabriel BourgeoisMews Employee

published in Product best practice

Mastering Hospitality Playbook: Customize Your Game Plan with Mews!Tutorial

A guest's first touchpoint with your hotel could be your website and your Booking Engine. Picture this: your website is your field, the Booking Engine is your goal. Customize it like a team's jersey to score goals with your guests and allow them to access all that your property has to offer! ⚽🥅 Your communication with guests is the same as your property: unique. The emails you send are like accurate passes between teammates. Customize them so that every guest feels like a star player! You can choose from our email templates that are fully customizable. 📧🌟 The words "Placeholders" and "HTML" can be daunting for some users! But with our resources in hand, you can handle them like a pro. It's like mastering a difficult play on the pitch! 💻⚡ And customization doesn't stop here! You can also offer online check-in to your guests. Your teams will save time and your guests will be happy to not have to wait at the reception upon arrival. 🏨🕒 Don't hesitate to also personalize your guests'

barbora.maffiaMews Employee

posted in Product best practice

Make the most of your Booking.com inventory and reservations

Seamlessly manage inventory, rates and restrictions with any Booking.com account, avoid the risk of invalid credit cards, reduce technical bugs and enjoy features and benefits you can’t get with a third-party connection – with no additional cost.Booking.com has a direct, two-way integration with Mews (free, regardless of your subscription tier). What are the benefits? No complicated mapping, Mews pulls Booking.com mapping which makes it easy to connect. You'll see all mapping codes directly in Mews. Direct integration also helps you with smooth transition from your old PMS, so if you're new to Mews, we'll download all future reservations when you first enable the connection. Mews will update prices, restrictions and availability in Booking.com and check for new reservations in Booking.com every 30 seconds, minimizing inventory discrepancy between Mews and Booking.com. Mews also automatically reports invalid cards to Booking.com, so guests can update their payment method as fast as po

MarketaOupiCommunity Manager

published in Product best practice

Hear from our community panel on the topic of Operational Excellence

Thank You for Joining Us! 🎉A huge thank you to everyone who joined us for the second volume of the Mews Community Panel Series on Operational Excellence in Hospitality.Missed it or want a recap? No worries! The recording is now available! Special shoutout to our awesome panelists @Sanne, @DamienJanssens, @Michal , and our solution architect @CharlieDelamare for their incredible insights.Thanks again for being part of the conversation. See you at the next event!

CharlieDelamareMews Employee

published in Product best practice

Enhancing user security with Auto-lock Chrome ExtensionTutorial

As a Solutions Architect at Mews, I thrive on tackling challenges that enhance our platform’s functionality. My journey started as a Mews client, where my curiosity led me to master tools like Zapier and JavaScript to improve operational efficiency, from automating birthday tasks to developing price uploading tools. These personal projects fill my evenings and weekends (yes, I’m open to lifestyle tips because clearly I need a life!). My Latest Project: A Chrome Extension for MewsRecently, the need for an automatic logout feature at Mews has become more apparent, especially to ensure the security of front desk operations. While this functionality isn’t officially incorporated into Mews yet, it inspired me to create a solution: the Mews Auto-Lock Chrome Extension. After several evenings of development, assistance from ChatGPT, feedback from colleagues, and navigating Chrome Webstore policies, I’m excited to introduce this tool that enhances user security by automatically locking your acc

paul.boulomMews Employee

published in Product best practice

Tip of the Week: Updating Your Bank Account for Mews PaymentsF.A.Q.

Hi Community, 🌟We've noticed customers asking about updating their bank account details for Mews Payments. To keep your payouts going to the right place, here's a handy guide on how to update your information.Steps to Update Your Bank Account for Mews PaymentsWhen you first signed up with Mews, you provided bank account details via the Customer Verification form. If you need to change these details, here's what to do:Fill Out the Bank Details Update Form: Complete the form with the updated bank information. In question three, choose option "A" for Bank Details Change. Information Required to Complete the Bank Details FormTo ensure a smooth update, have the following information ready:Company Name: The official name as registered with your local business authority. New Bank Account Information: The new account details for receiving payouts. Recent Bank Statement: An official statement, not older than three months, that includes the account details (IBAN, account number, SWIFT, bank na

Darren KearneyMaster Apprentice

asked in Product best practice

Dashboard Reporting - Mobile Phone Access

Is anyone utilising a provider who can provide dashboard reporting that is easily accessible on mobile.We’re looking at Power BI however it appears we’ve a significant amount of work ahead to create a fairly simple solution using the API connecting to MEWS/Bizzon.ThanksD

DirkjanSuperstar Apprentice

posted in Product best practice

Auto logout + keyboard shortcut

Hi everyone, We have a reception desk with 2 computers and multiple people who use them and nobody was logging out of their mews account, so the first person who logged into mews that morning had every action on their name. What I did is create a code that loges out every x minutes and adds a keyboard shortcut Ctrl + L I thought I could be handy for more smaller hotels who have multiple employees sharing one pc. You can run it in Google Chrome using a JS extension like: https://chrome.google.com/webstore/detail/run-javascript/lmilalhkkdhfieeienjbiicclobibjao// Set the desired logout time in minutesconst LogoutMinutes = 15;// Calculate the logout time in milliseconds (1 minute = 60000 milliseconds)const LogoutTime = LogoutMinutes * 60000;// Initialize the timer variablelet timer = null;// Add an event listener for 'keydown' eventsdocument.addEventListener('keydown', e => { // Reset the timer on any key press resetTimer(); // If 'Control' key is held down and the 'l' key

Simon KoppApprentice

asked in Product best practice

MLOS & Buchungslücken

Moin in die Runde, bisher nutzen wir MEWS nur als PMS und die Buchungsmaschine noch von HNS würde gerne aber alles über MEWS laufen lassen. Wer hat hier Erfahrungen wie es mit Buchungslücken aussieht. wenn man einen MLOS eingestellt hat z.B. von 5 Nächten aber eine Lücke von 3 Nächten hat ist diese ja dann nicht buchbar. oder Gibt es hierfür eine Einstellung, hat da Jemand Erfahrung? Bei HNS gibt es einen AMO der den MLOS dann automatisch aufhebt und überschreibt. Beste Grüße Simon

Gabriel BourgeoisMews Employee

published in Product best practice

Gear Up for Success: Your Essential Guide to Navigating Mews Like a Pro!Tutorial

You just graduated from the training center and you are now ready to compete! 🎓 Once again, thank you for choosing Mews as a teammate! 🙌 We will provide you with a refresher of the basics that will accompany you throughout your career. Just like a sprinter who focuses on the finish line, you will need to focus on what is essential and keep key resources at arm's length. 🏃 The Mews Help Center will be your best friend if you have any doubts. In order to get the answers to your questions, it is important to use the Mews vocabulary. For example, we refer to rooms as spaces at Mews, or allotments as availability blocks. 🔍 As a little welcome gift, here is your sports bag that aggregates most essential resources, to kickstart your journey alongside Mews. 🎁 Did you find an answer to your question, but cannot see the elements that you are looking for in your Mews environment? It is likely that you do not have the necessary permissions in Mews. Ask your supervisor and they will be able to

gonzalogomezContributor

posted in Product best practice

Mexico

Is anyone here from Mexico? I'd love to share our experiences.

Jasmin H.Helper

asked in Product best practice

Experience with the ID Scanner

I'm looking around for the best solution for the ID scanner. According to the statement for our setup manager, all data relevant for the country should be transferred with the Mews scanner. Now I have made some tests and e.g. no address is transferred for the German ID.Are there any recommendations for external scanners?Thanks for your input.

yasminamyesSenior Apprentice

asked in Product best practice

Front Office Checklist

Hello,I am a new to Mews and am currently at the beginning stages of opening our property.I was wondering if anyone would be able to share any advice / guidance on creating a Front Office Checklist. Any tips or best practices would be greatly appreciated.Thank youYasmin

Gabriel BourgeoisMews Employee

published in Product best practice

Get ready for an Olympic hospitality experience!News

Mews is ready to help you break records during the 2024 Paris Olympics. Although we are primarily creating content in French to help guide properties in France during the event, content in English will also be available for our customers that could find it useful for similar events in the future. We will be sharing tips and tricks that will help you to have the best strategy to tackle every event: The reservation marathon: your teams will be trained like champions. Register reservations faster than an Olympic swimmer! 🏊‍♂️ The check-in race: your teams will be faster than Usain Bolt’s sprint. You will be able to manage arrivals in a flash!⚡ The housekeeping relay race: your housekeeping teams will be ready to take care of rooms in record time thanks to the Mews App The invoice ceremony: our invoices are as detailed as artistic swimming choreographies. No surprises, just happy guests! 😊 The comments podium: don’t be shy, everyone’s participation is needed to reach Mount Olympus! Medal

marko.balazevicMews Employee

published in Product best practice

Table booking with inclusive package from PMSTutorial

Hello Community!Today we invite you to join Marko, our Solution Architect, in this quick video as he shows how Mews integrates seamlessly with Resdiary to enhance guest experiences.Discover how this integration simplifies sharing guest room info and dining preferences, and see firsthand how easy it is to manage table bookings directly from the PMS interface.Liked this content? Comment below and share your thoughts! 💡

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