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Product best practice

Share your way of doing things and learn from others

  • 198 Topics
  • 550 Replies
198 Topics
Sanne
SanneSuperstar Helper
asked in Product best practice
🔎Tips for transitioning to a self-service front office

Hey everyone!I'm looking for tips and tricks on transitioning from an old-school front office to a fully self-service front office with a front office host. Anyone with experience making this shift? What were the biggest challenges and how did you overcome them? Any advice or ideas are welcome!What we have already prepared:training for employees: the new service flow, basics of the new role and responsibilities of a front office host, tasks, etc.  2 pilot-hotels: 1 with Mews Kiosk and 1 with Duve  overview of needed renovations, hardware and software Some questions I have: which solution(s) (Kiosk and/or Guest Journey) do you use and why?  How did you help guests embrace this change? Did you use specific communication strategies?  How did the new role of the front office evolve compared to the traditional front office?  How did you deal with staff resistance and did you find effective ways to keep them engaged?  If you had to do the transition all over again, what would you do differen

2203
Sanne
4 months ago
J
JeffIrwinApprentice
asked in Product best practice
Can you run Mews on a Mac Operating system?

I know Mews can run on Mac in the cloud, but can it use Mews connector app to connect with printers and key cutters? This is what I find (Looks like you have to run windows) our hotel was going to be switching to Mac.  Install the Mews Connector app onto the same computer as your local devices, for example, key cutters or printers. This computer needs to:be a Windows PC, with Windows Vista or later version, operate 24/7 and never shut down, run on .NET framework 4.8.

752
dbarnesen
1 day ago
dbarnesen
dbarnesenHelper
asked in Product best practice
Adding products in Guest Portal

I am curious about why it is not possible for guests to purchase upsells after they have checked in? I know they can do it as part of the checkin process in guest portal, but why can’t they do it after?For example, a guest forgot to add parking, then they later open guest portal again, they can read about the reservation that they already know about, but they cannot do anything with it, changes, adding products etc.So the result is that they need to contact the hotel via a message.I just wonder why this is? Is it designed that way on purpose?

230
dbarnesen
2 days ago
Hendrik Renken
Hendrik RenkenHelper
asked in Product best practice
Check-in group bookings

Hey Community,  I wonder how you handle automatic check-ins with group bookings in your property?  As a property that only has single beds, all bookings are prepaid and the whole customer journey is digital we have the problem that only the booker is in the system and gets all the messaging.  Is it possible to have an automated process for groups where a form is send out and the group can put Names and email addresses in there and after submitting the individual bookings in Mews are changed?  Would be nice to get some best practice here. Cheers Hendrik

1933
Hendrik Renken
3 days ago
N
N.HALL ConsultingMaster Contributor
asked in Product best practice
Zenchef integration - Credit card guarantee

One of my client properties that uses Mews, also utilises Zenchef as the booking software for their F&B services.The client would like to know if the Mews / Zenchef integration also allows for payment / credit card guarantees of reservations, using the Stipe account associated with the Mews subscription. From what I can read in the integration documentation, this is not the case, but if a community member has a solution, I would be extremely grateful for advice.

90
N
3 days ago
P
paulingobetApprentice
asked in Product best practice
Rates dependent on several bookable services

Bonjour,Je cherche à faire de mon tarif de base 'Stay' le tarif de base d'un autre service ('Appartements'). Est-il possible de les lier dans l'état actuelle des choses ? L'option Multi-Property pourrait changer quelque chose ?Merci d'avance pour votre aide...

90
P
4 days ago
N
N.HALL ConsultingMaster Contributor
asked in Product best practice
Download all bills & invoices in PDF format

I am searching for a solution which will enable me to save all invoices and bills, as individual pdf files for a specific period - ex. Jan 1 2023 to Dec 31 2023.I know that I can generate a report - but it is the details of each bill & invoice that I need to document.It is also possible to do this per invoice…. but that is a really tedious task for a whole year. - https://help.mews.com/s/article/how-to-download-all-bills-and-invoices?language=en_USThanks in advance.Nikolas

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elena.pudova
Mews Employee
5 days ago
K
kashi162Apprentice
asked in Product best practice
How to Customize Confirmation Emails in Mews

Hello everyone,At our hotel, we require more than 60% confirmations that include either adding cost centers or removing the room rate. However, we’ve noticed that Mews does not currently allow these changes to be made directly within the confirmation emails.We’re wondering if there’s any way to fix this limitation within Mews? Alternatively, are there any external tools or integrations available that can provide adjustable confirmation emails?Any insights or suggestions would be greatly appreciated!Thank you in advance.

672
ettore.zotarelli
Mews Employee
12 days ago
S
SonjaSenior Contributor
asked in Product best practice
Merging company profiles

When we started with Mews we uploaded the import file with the already existing company profiles from our old PMS, and it contained a whole bunch of double data so I’m trying to merge the company profiles. Unfortunately I often have the case that one profile has the address, the other doesn’t, and when I want to merge both profiles I don’t see the address information, so I am never really sure which one to keep and which one not, but merging them does not mean the address will be updated and it happens that when I pick the wrong one, the address is just gone. Does anyone have any tips to handle this as uncomplicated as possible? :) 

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S
15 days ago
S
SonjaSenior Contributor
asked in Product best practice
Zimmerliste mit bereits existierenden E-Mail-Adressen

Ich habe gerade versucht, im Gruppenreiter eine Zimmerliste mit den Teilnehmern und den E-Mail-Adressen hochzuladen. In der Liste war nun ein Teilnehmer, der bereits einmal zu Gast war und für den bereits ein Konto existiert - das wusste aber vorab niemand, so dass wir den bereits existierenden Gast nicht vor herunterladen der Blanko-Liste die wir an den Bucher geschickt haben noch nicht vorher eingetragen hatten, also war er auf der Blanko-liste auch noch nicht mit seinem bereits existierenden Konto.  Jetzt habe ich von Mews die Fehlermeldung erhalten, dass bereits ein Konto mit der E-Mail-Adresse existiert und musste bei 30 Teilnehmern erst einmal heraussuchen, wer denn bereits im System vorhanden ist.  Hat jemand einen praktikablen Trick, wie man so etwas umgeht? Ich weiß, wäre der Gast bereits eingetragen gewesen, hätte Mews bei der Liste auch diekt die Kundenkennung eingetragen, aber wenn wir den Firmen die Liste blanko schicken und sie vorab noch nicht mitgeteilt hatten, welcher

90
S
17 days ago
J
JuliaApprentice
posted in Product best practice
Mews recommends scheduling emergency reports | PDF would be useful

Hi everyone,the shutdone of mews for nearly 5 hours on 17th November was a big struggle for me and my team. Mews recommends to schedule daily reports to be prepared for a shutdown. In my opinion it is helpful to have this, but we need it in PDF format. I already asked for it 3 years ago when we started with mews, but till now it is not possible. The excel reports are very confusing. Please vote for it if you would like to have the scheduled daily reports in PDF format. Thanks in advance! Best regards, Julia

803
M
18 days ago
lena.luettgau
lena.luettgauSenior Contributor
asked in Product best practice
Mews Booking Engine- Multi Property

Hello MEWS Community, We are working on customizing the multi-property MEWS booking engine for our websites, which are linked to two PMS systems. We manage two adjacent MEWS properties (though technically with different addresses) and would like to adjust the following elements:                1.            Remove the Address: Is it possible to hide the address field entirely from the                                booking engine?                2.            Change Property Names in Booking Engine Only:                •             Wilmina Hotel → renamed to Hotel                •             Carlotta Apartments → renamed to ApartmentsWe’d like these name changes to apply exclusively to the booking engine without affecting other parts of the system. Alternatively, would it be feasible to overwrite specific elements of the booking engine using custom JSON code? We would greatly appreciate any guidance, tips, or suggestions from those who have tackled similar customization challenges. T

250
lena.luettgau
19 days ago
J
JeffIrwinApprentice
asked in Product best practice
Best Gift Card Soloution

What's the best Gift card provider that connects with mews.

340
J
25 days ago
G
GarenneSenior Apprentice
asked in Product best practice
Combinaison de 2 produits qui ne sont PAS LIES à un tarif ET qui sont réservables et vendables en ligne sur notre moteur MEWS engine

 comment créer une combinaison de 2 produits qui ne sont PAS LIES à un tarif et qui ont 2 TVA différentes ET qui sont réservables et vendables via le moteur MEWS enginePar exemple 1 menu à 85 euros (tva 10%) + accord boisson (tva 20%)Combinaison de produits que les clients pourront acheté sur le moteur de réservation MEWS en plus de leur chambre sous « améliorer votre séjour »Apres avoir beaucoup cherché dans le mews helps, je n’ai pas trouvé ce cas de figure.Je sais faire avec un produit RATTACHE a un tarif.Il existe des produit vendable en extra comme une bouteille de vin ou un départ tardif mais pas une combinaison de 2 produits.Merci pour votre aideVirginie

371
khalil.tazi
Mews Employee
1 month ago
M
MaxMaster Contributor
asked in Product best practice
Get Apple Pay / Google Pay to work

Is it true that Apple Pay and Google Pay doesn’t work, if you use Mews Payments in a NON-MEWS Booking engine?Could’t find this written anywhere so far, but cannot get it to work.

1808
J
1 month ago
E
EddoApprentice
posted in Product best practice
Search for booker

Hi,I’ve noticed that the search functionality has improved significantly compared to the simple search we had before – well done!However, one thing is still a bit frustrating for me: why is it not possible to search for a booker and see all the reservations associated with this person in their role as the booker?Typically, the booker is the main point of contact for us, especially when it comes to group reservations, so it would be really helpful to access that information easily.Looking forward to your insights!Best,Ed

492
ettore.zotarelli
Mews Employee
1 month ago
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Product best practice
Celebrating Your Success: Inspiring Stories from Our Mews Community

At Mews, nothing makes us happier than seeing our customers succeed.Your success stories show us that we’re delivering the right solutions, but even more importantly, they inspire others in our community to dream bigger and achieve more. From streamlined operations to increased revenue and happier teams, these stories highlight the transformative impact of innovation.These incredible examples show how our customers are pushing the boundaries of modern hospitality.If you would like to share your successes with us, we would love to collaborate. Post in the thread below.Here’s October’s highlights: Wythe HotelThis industry-leading US independent hotel shared some amazing insights and numbers!They love how all of the guest-facing features are modern and straight-forward, while backend automation takes care of the operational tasks that don’t add value to the guest.The result? A happier, more efficient team. 🏆“The Mews team is responsive and invested in our success, even as a small, stand-

440
Sarah.Masterton-Brown
Mews Employee
1 month ago
A
andreasHelper
asked in Product best practice
Best practice: accounting workflow for pre-paid OTA bookings

Hi Community!I’m wondering what your workflow is for pre-paid bookings from OTA’s, those which are paid via bank transfer after guest departure.Booking.com, for example, is now only sending us pre-paid bookings. And we get paid once a week via bank transfer. No more virtual credit cards. Our current workflow is this:Routing rule will move room charges to Booking.com bill The guest does not get an invoice for their stay After guest departure, once we get paid, we move all bookings for that week in a single bill to Booking.com and close itIf the guest requests an invoice, before they are checked-out:Move the room charges back to the guest bill Create a deposit for the total amount send the positive deposit amount to booking.com bill Close the bill to the guest with the deposit The positive deposit amount will then be closed on the collective Booking.com billIf the guests requests an invoice after check-out, but before we closed the Booking.com bill:We cannot make deposits anymore We send

1396
V
1 month ago
Ivo
IvoHelper
asked in Product best practice
Advice Needed: Setting Up Age Based Tourist Tax

Hello Mews Community,I’m looking for advice on how to correctly set up tourist tax for our property in The Hague. Currently, we have tourist tax configured as a product with a product rule attached. However, in The Hague, tourist tax is only applicable for guests aged 13 and above.The challenge we’re facing is that the product rule in Mews doesn’t allow us to add age conditions. Has anyone found a workaround or an alternative method to handle this kind of setup?Any insights or suggestions would be greatly appreciated!Thanks in advance,Ivo

792
Sarah.Masterton-Brown
Mews Employee
2 months ago
Ivo
IvoHelper
asked in Product best practice
Streamlining Rate Structures in Mews: Seeking Advice and Insights

Hi everyone,We’re currently in the process of migrating to Mews, and one of the key areas we’re re-evaluating is our rate structure. In our previous system, we had an overwhelming 200+ rates! These rates were primarily created to gain segment insights and were set up for nearly everything—corporate contracts, GDS bookings, OTA channels, direct bookings, and more. While this worked for us in the past, it led to a lot of complexity in managing, maintaining, and analyzing our rate setup.As we transition to Mews, I’m keen on finding ways to streamline and simplify this approach. For instance:Corporate Rates: I don’t see the need to set up an individual rate for every single corporate negotiated contract anymore. There must be a more efficient way to manage this while still maintaining clarity in reporting and segmentation. Channel Rates: Similarly, creating rates for each channel (OTA, direct, etc.) feels unnecessary, especially since Mews already captures the channel in the reservation da

853
N
2 months ago
G
GarenneSenior Apprentice
asked in Product best practice
Credit card requested to make a reservation in MEWS booking engine

Good morning, we would like the credit card to be needed in order to make a reservation through our Mews booking engine. Credit card either as a guarantee (standard rate) or charged (if non refundable rate) Ìs there an option ? thanks 

552
G
2 months ago
NicolasLA
NicolasLASuperstar Apprentice
asked in Product best practice
Lacoly for whatsapp guest communications integrated with MEWS operation

Hello community, does anyone have experience with Lacoly App (https://lacoly.com/en/) ? We are looking for comunicate with our guests through whatsapp and Lacoly solution seems to fit.I want to know if anyone in the community have any experience with this 3rd partie integrator. Any information/recomendation on this topic, will be appreciated.Regards, Nicolas.

1633
NicolasLA
2 months ago
Tamara.spir
Mews Employee
Tamara.spirMews Employee
posted in Product best practice
📣 Invitation to help us test & improve the POS features!

Hello! Our team is currently designing improved features for the POS system. Before we build new functions, we'd love to understand how you work today with Table Reservations and Menu Creation.We want to invite you to:1. Take a quick survey about your current workflow ( no more than10 mins)  https://app.useberry.com/t/AeEaKjlBe0ToIQ/2. Optional: Join our table management feature development project  (Reply if you're interested!)If you have experience managing restaurant operations, your input would be incredibly valuable in shaping these features to work better for real kitchen and service needs.Thanks for your time!Best,Tamara Spir UX Researcher.

492
D
2 months ago
Tony.Carroccio
Mews Employee
Tony.CarroccioMews Employee
published in Product best practice
Stay secure and protect yourself against phishing attempts 🔒

Hi Mews Community, In recent months, there’s been a rise in sophisticated phishing attempts where hospitality employees are being tricked into revealing their login credentials.  We’re aware that a small number of Mews customers have been targeted and fallen victim to these malicious campaigns. As Senior Product Manager for Security at Mews, I’m part of the team that is actively monitoring the situation, and our Customer Support colleagues are supporting those affected.  I've always found the best form of defense against these threats is to make sure you know how to keep your login credentials – and therefore your data, your guest data and your business – secure. Today, I’ll talk you through how these malicious phishing campaigns typically operate and the precautions you can take to enhance your security.  How do these phishing attempts work?  They’re sophisticated. Cybercriminals use search engine ads to trick hotel employees into entering their user credentials on a fake login page t

61950
Tony.Carroccio
Mews Employee
2 months ago
Hendrik Renken
Hendrik RenkenHelper
asked in Product best practice
Drops on mews booking engine with meta search

Hey,We recently reviewed our data regarding the booking engine and noticed that the conversion rate is really low when users come via Metasearch.For us, this has a lot to do with the information about the hotel that guests receive from the booking engine.Currently, users are redirected straight to the "select category" section, which is generally great, but it can be overwhelming for guests as no other information about the hotel is provided. I think to improve the conversion rate, it would be great to rebuild this section of the booking engine and include the possibility to add more general information.Is there something we might already be missing? What’s your take on this? Would be good to have some feedback. Best Hendrik  

1247
coudert.mathias
Mews Employee
2 months ago
Community-widget-Referral-Program

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