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Product best practice

Share your way of doing things and learn from others

  • 295 Topics
  • 764 Replies
295 Topics
Sanne
Guru
SanneGuru
asked in Product best practice
🔎Tips for transitioning to a self-service front office

Hey everyone!I'm looking for tips and tricks on transitioning from an old-school front office to a fully self-service front office with a front office host. Anyone with experience making this shift? What were the biggest challenges and how did you overcome them? Any advice or ideas are welcome!What we have already prepared:training for employees: the new service flow, basics of the new role and responsibilities of a front office host, tasks, etc.  2 pilot-hotels: 1 with Mews Kiosk and 1 with Duve  overview of needed renovations, hardware and software Some questions I have: which solution(s) (Kiosk and/or Guest Journey) do you use and why?  How did you help guests embrace this change? Did you use specific communication strategies?  How did the new role of the front office evolve compared to the traditional front office?  How did you deal with staff resistance and did you find effective ways to keep them engaged?  If you had to do the transition all over again, what would you do differen

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mauritsbots
Superstar Guru
B
BernieHelper
asked in Product best practice
How to manage communication for recurring group bookings without spamming guests or the travel agency?

Hi everyone,We’re setting up a recurring group booking workflow and I’d love some advice on the best way to handle communication settings.Every week we host the same tour group that: Stays for 3 nights Sends us a rooming list a few weeks in advance Arrives by bus and checks in with ID at reception Already has everything prepaid by the tour company The challenge: We don’t want each individual guest to receive confirmation, pre-arrival, or check-in emails. They don’t need communication from us, they just show up, stay, and leave. We also don’t want the tour company (payer) to receive 20+ confirmation and check-out emails every week. One invoice and one confirmation is enough. Has anyone found a clean way in MEWS to set this up efficiently? Do you: Leave guest emails blank? Use a “dummy” email for the payer profile? Or is there a smarter way to suppress automated emails for certain groups/rates? Any tips from other properties or confirmation on best practices would be super he

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adriahanHelper
asked in Product best practice
Availability block with parent rooms

Hi everyone,I’m reaching out to the community to connect with others who are working with availability blocks that include parent rooms—i.e., room types that consist of two or more child rooms from different categories. We’re especially interested in setups where these blocks are used for seasonal or yearly contracts, and how availability is managed across those periods.Additionally, if anyone has experience integrating Zapier workflows into availability block management, we’d love to hear how you’ve approached automation or data syncing.Looking forward to exchanging ideas and best practices!Best,Adrian

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nadya.bunjamin
Mews Employee
jason.warnaar
Mews Employee
jason.warnaarMews Employee
posted in Product best practice
How do you reconcile differences in cancellation fees between Mews and Booking.com?

It's come to my attention that there are moments where booking.com doesn't apply a cancellation fee to reservations if for some reason they know they won't receive the payment from the guest. While this is in isolation nice as you won't need to pay commissions on these, it does bring a challenge when cancellation policies are applied in Mews anyways.  How do you find out that booking.com doesn't apply a cancelation fee?What do you do with the cancelation fee in Mews that's automatically applied and needs to be corrected?How frequently does this happen? I would love to hear from you on your best practises in this regard!

150
jason.warnaar
Mews Employee
molly.feely
Mews Employee
molly.feelyMews Employee
published in Product best practice
The Changing Role of the Revenue Manager
The Changing Role of the Revenue Manager

Hey Mews Community! Curious about how revenue management is evolving?  👀 Our CEO, Matt, recently shared his perspective on the changing role of the revenue manager, including:  Why revenue management isn’t just about rooms anymore  How technology is reshaping the role into something far more strategic  If you’re a GM, owner, or revenue leader looking to stay ahead of the curve, this one’s for you. Watch the full video here 👇 Curious about what Atomize could do for your business?  You can learn more here. Or reach out to our team and we’ll walk you through it.  

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molly.feely
Mews Employee
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aline.bossardApprentice
asked in Product best practice
Feature Request: Adding gateway state to profile dashboard to see if invoice was received

Hi,It would be great to see at a glance the gateway state of a bill sent on the guest/company dashboard.We can see it was “sent” but it doesn’t mean it was received.Guest/Company profile dashboard Gateway State let us know when dropped - in this example, there was a typo in the email addressWe could more easily identify when invoices have never reached our cutomers.Do you think that would be feasible?Thanks

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Sanne
Guru
T
Tonje EgelandApprentice
asked in Product best practice
Routing automated payments in Mews Operations

Hello! I am still struggeling with my question regarding routing automated payments in Mews Operations - This is mainly an issue for conference guests. They are almost always supposed to go on an Invoice to the company. I used a rate I have created called “KK rom” for all of my conference guests. So since there is no company attached to this rate I can not route it to the company. Would I have to create a seperate rate for all of the companies visiting us for conferences to make this work? We of course have some rates for contract customers that are set up with individual rates but a lot of these will pay individually if they are visiting us for a job but when they are here for a conference it will go on an invoice. Would I then have to have 2 different rates for each company? One for when they should pay on checkin/checkout and one for Invoicing?  We have 100s of companies visiting us so if I have to make an individual rate and then a routing for each of them it would require more wor

151
Johannes Rott
Senior Guru
J
Senior Guru
Jasmin H.Senior Guru
asked in Product best practice
Releasezeit

Hallo zusammen,ich habe folgendes Problem, dass ich in Mews keine Releasezeit nach Stunden anlegen kann und in unserem Channelmanager (HNS) habe ich eigentlich einen automatischen Close für bestimmte Raten nach Uhrzeit aktiv, welcher durch Mews immer wieder geöffnet (überschrieben) wird.Hat jemand Erfahrungen damit in Mews eine Ratenschließung nach Uhrzeit einzustellen?Danke und liebe Grüße,Jasmin 

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J
Senior Guru
mark.legge
Mews Employee
mark.leggeMews Employee
published in Product best practice
From empty bay to payday: turn parking into profit
From empty bay to payday: turn parking into profit

Looking for more revenue? You don’t need to build up - you just need to look down. Your parking lot might be one of the most overlooked money-makers on your property. And with Mews Spaces and the Hourly Booking Engine, monetizing it is easier than ever. Why parking matters more than you think Travelers aren’t just looking for a bed - they’re looking for convenience. And few things are more convenient than knowing there’s a parking spot waiting when they arrive. But here’s the twist: guests expect parking. If you’re offering it for free or managing it manually, you’re not just missing out on revenue - you’re risking a bad review when availability runs out. On the flip side, charging for parking (and managing it properly) is a win-win:  You earn incremental revenue without lifting a finger.  You set clear expectations for availability.  You offer a smoother, more professional experience.  Beyond guests: open your parking to the public With the Hourly Booking Engine, parking can go beyo

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D
Johannes Rott
Senior Guru
Johannes RottSenior Guru
posted in Product best practice
Duetto x Atomize

👋 Hi Community,gibt es hier 🧑‍💻 User, die von 📊 Duetto auf 🤖 Atomize umgestiegen sind undüber ✅ Vorteile und ❌ Nachteile berichten können? Vielen Dank

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Johannes Rott
Senior Guru
Georg Gaag
Georg GaagMaster Helper
posted in Product best practice
n8n automations with Mews

I wonder, if anyone here is using n8n in combination with Mews? If yes, which automations did you build with it?I seems to be a powerful tool and it would be great to learn more about it. 

150
Georg Gaag
ellen.hartelius
Mews Employee
ellen.harteliusMews Employee
published in Product best practice
Meet Rory – Your New Favorite Teammate on Atomize
Meet Rory – Your New Favorite Teammate on Atomize

Busy? Want answers fast? That’s why we built Rory - a smart help bot built right into Atomize, ready to give you answers right when you need them. Whether it’s a quick how-to, a feature question, or a troubleshooting moment, Rory’s got you. And here’s the best part: Rory has access to every piece of Atomize documentation. If there’s an answer, Rory can find it - faster than you can open a support ticket. Common Rory use cases  When do price recommendations happen?  How are price recommendations generated/calculated?  Understand the reason behind a price recommendation for a specific date.   Why you’ll love using Rory  Knows everything we know – Rory taps into our full library of documentation, guides, and resources.  Answers in seconds – No more waiting for replies or digging for info.  Built into Atomize – Help is always just a click away.  Helps you help yourself – Learn as you go and feel confident in what you’re doing.   Where to find Rory He’s already live in Atomize. Just lo

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ellen.hartelius
Mews Employee
S
simonruriApprentice
asked in Product best practice
Colour Code Group Rooms in the Timeline

The timeline changes reservations colours depending on arrived, online check-in, held over etc. I would like my group rooms to be differentiated by a color also. Can this be done?

603
daniel.do
Mews Employee
j.spiess
Superstar Guru
j.spiessSuperstar Guru
asked in Product best practice
Kiosk App Updates

Hello! ​@Mews Community Team I noticed a very annoying issue with the KIOSK App update process.Since we, and most probably everyone else (?) is running the App for Guest SelfCheckIn in Single App Mode / Kiosk Mode on the iPad automatically updating the app through the app store or via MDM is not possible. I guess because the App is forced to stay open and cannot be updated while open.Therefore someone has to manually deactivate the Single App Mode through MDM or Supervised Access Tools. We use iMazing to put the iPad in Supervised mode and therefore the update process is extra tedious (go there, connect with cable to Mac, deactivate Single App Mode, initiate App Store Updates, reacticate Single App Mode )It would be appreciated if functionality breaking updates were announced in a mailing list so that we are aware if the fact that we need to go and update the app manually. Furthermore less frequent breaking updates would be appreciated.in the last few weeks we had to at least three tim

906
jon.johannsson
Mews Employee
J
Senior Guru
Jasmin H.Senior Guru
asked in Product best practice
Gastprofil AI

Hallo zusammen,weiß jemand, ob es zu dem Tool bald ein Update gibt?Wir bekommen immer wieder Profile angezeigt, wo z.B. 1 x Herr und 1 x Frau vorgeschlagen wird zu mergen. Das sollte die KI ja erkennen, dass es sich hier nicht um den gleichen Gast handelt.Danke, lg 

402
nadya.bunjamin
Mews Employee
mark.legge
Mews Employee
mark.leggeMews Employee
published in Product best practice
A Smarter Way to Manage Rates Is Coming
A Smarter Way to Manage Rates Is Coming

Big news: we’re evolving how rate management works in Mews - and it’s going to make your life a whole lot easier. If you’ve ever found yourself juggling dozens of base rates just to manage different seasons, taxes, or guest types, this update is for you. We're moving toward a "Single Base Rate" model that gives you more control, less complexity, and full compatibility with Revenue Management Systems (RMS) - including Atomize. What’s changing? Right now, many hoteliers are forced to create multiple base rates just to support variations like: Seasonal differences in pricing  Guest-specific tax rules (like veterans or government exemptions)  Per-guest adjustments on corporate or special rates This bloats your setup, makes rate management harder, and blocks optimization by RMS tools that are designed to work with just one or a few base rates. We’re fixing that. The new approach Over the next few months, we’re rolling out powerful updates that will let you do more with fewer rates. Here’s w

281
Robin Gustavsson
Senior Guru
Tom McDonald
Tom McDonaldApprentice
posted in Product best practice
Assign housekeepers to a future date

Currently you can only assign a housekeeper to spaces on the same day, and that assignment is cleared at midnight on the same day.As a digital motel, we don’t have a 24 hour reception. Our front of house staff at the end of their shift in the evening assign spaces to housekeepers for the next day of cleaning, which can’t use the Mews app and to print out cleaning sheets because space assignment is cleared at midnight. This is tedious, particularly when cleaning schedules change… as is often the case.It would be far more effective if we could assign a housekeeper to spaces for the following day - something that most other PMS and housekeeping apps allow. Given Mews’ focus on being digital first, enabling more flexibility with their housekeeping module would align well with this intent.Is this a feature others would like to see developed?

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Ivo
marta.blanco
Mews Employee
marta.blancoMews Employee
posted in Product best practice
🚀 Help us improve the Marketing experience in Mews

We’re working on ways to improve and streamline how you use Mews alongside your favorite marketing tools — and we need your input!If you work in marketing, take our quick 3–5 minute survey to share which tools you use, what metrics matter most, and where things could work better.👉 [Take the survey]Your feedback will help shape what we build next. Thanks for being part of it!

130
marta.blanco
Mews Employee
mark.legge
Mews Employee
mark.leggeMews Employee
published in Product best practice
How Bike Rentals Can Boost Your Bottom Line
How Bike Rentals Can Boost Your Bottom Line

When we talk about RevPAR, we usually mean beds and bathrooms. But what about the corner next to reception?  The space in the garage gathering dust? What about bike rentals? With Mews Hourly Booking Engine, those “extras” become revenue-generating - with barely any effort. Why bike rentals? Because guests love them - and they pay for them. More and more travelers are ditching taxis and exploring cities on two wheels. Whether it's eco-conscious Gen Z travelers, digital nomads looking for local experiences, or families planning a car-free city break, bikes are becoming a must-have amenity. And for you, they’re a high-margin opportunity waiting to be tapped. Here’s why you should start offering bike rentals:  New revenue stream: You already own the bikes or the space. Now let it generate income.  Happier guests: Convenience gets rave reviews. And on-site rentals? Super convenient.  More local charm: Let guests experience your city their way - and remember your property as the one that m

571
Robin Gustavsson
Senior Guru
mark.legge
Mews Employee
mark.leggeMews Employee
published in Product best practice
A fresh new look for Atomize, a Mews company
A fresh new look for Atomize, a Mews company

You might’ve noticed something new. Atomize now looks more like Mews. That’s not just a fresh coat of paint - it’s a sign of what’s next. Mews and Atomize are one team, one platform, and we’re building something bigger: a fully connected way to manage your property and grow your revenue, all from a single system. One platform. One supplier. One less headache. What does this mean for you?  One supplier instead of two. That’s fewer contracts, fewer tools, and fewer headaches.  A shared roadmap between your PMS and RMS - so new features arrive faster, with no clunky handoffs.  Seamless data connection: Pricing decisions informed by real-time performance, availability, and guest behavior data.  Why revenue automation matters Still managing rates manually? That means slower reactions to market demand, time-consuming workflows, and missed revenue opportunities. Hotels that automate pricing with Atomize have seen real results:  Kronen Hotels increased RevPAR by 35% after implementing Atomiz

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mark.legge
Mews Employee
J
Senior Guru
Jasmin H.Senior Guru
asked in Product best practice
Restriktionen

Gibt es die Möglichkeiten Restriktionen zu automatisieren?Wie z.B. automatische Schließung einer Rate entsprechend der Releasezeit.  

773
J
Senior Guru
mark.legge
Mews Employee
mark.leggeMews Employee
published in Product best practice
One login, endless potential: Atomize is inside your Mews dashboard
One login, endless potential: Atomize is inside your Mews dashboard

No more switching tools. No more remembering another password. You can now open Atomize, a Mews company directly from your Mews dashboard - and that small change opens up a whole new level of efficiency. One platform. One login. One less thing to worry about. This tighter connection isn’t just about convenience - it’s a better way to run your business. Here’s what you get:  Fewer vendors. One contract, one team, one platform.  Faster innovation. Mews and Atomize now share a roadmap - so improvements roll out faster.  Smarter decisions. Atomize uses live Mews data - performance, availability, guest behavior - to optimize pricing in real time.  Still pricing manually? Let’s fix that. Manual rate setting is slow, stressful, and frankly, outdated. Atomize takes care of it automatically, adjusting prices based on demand, competition, and booking behavior. And it works:  Kronen Hotels saw a 35% jump in RevPAR.  Frimurarehotellet saves 20-30 hours per Revenue Manager, every single month. 

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mark.legge
Mews Employee
mark.legge
Mews Employee
mark.leggeMews Employee
published in Product best practice
A smarter way to price for the seasons in Mews
A smarter way to price for the seasons in Mews

Tired of juggling duplicate rates just to handle seasonal pricing? Now you don’t have to. With our latest update, you can create dependent rate offsets that vary by dates—helping you account for seasonality while keeping your rate strategy clean, flexible, and revenue-focused. What’s new  Set dependent rates by check-in date: Apply different pricing rules for different seasons or events—without affecting dates that don’t need changes.  No more duplicate rates: Say goodbye to endless rate copies for seasonal pricing. One dependent rate can now handle seasonal adjustments, reducing clutter and simplifying management.  Room-level adjustments made easy: Tailor pricing for different room types without extra steps.  Faster updates, directly in the grid: Adjust seasonal pricing on the fly with fewer clicks, so you can respond to demand shifts faster.  Why it matters Managing rates shouldn’t mean wrestling with a patchwork of workarounds. Seasonal demand is predictable, but without the righ

290
mark.legge
Mews Employee
F
FarnhamReceptionistApprentice
asked in Product best practice
Products for multiple nights

Hi, I was just wondering is anyone had found a way around adding a product 1 by 1 for each night. Example: We charge a dog fee in our dog friendly rooms. we have to manually add a dog charge for each night individually.If a guest is staying for x2 weeks. We have to add the product x14 times...We would like an option to add one product and select how many nights it’s for.Any advice?

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S
G
Georgina FContributor
asked in Product best practice
Booking engine not connecting to MEWS Payments

We use MEWS Payments as as payment processor and we use Siteminder’s Booking Engine - Direct Book as our Booking Engine.  The issue is that Siteminder only payment form only acts as a ‘payment window’ to collect card details but doesn't actually action the payment or as you would expect connect to MEWS Payments to process the payment during the booking process.We have spoken to Siteminder and their response is it is up to us to do manually.  Once the bookiing comes through MEWS Payments automatically processes payments which is fine, the issue is that the Siteminder Payment Window will accept any card and process and confirm bookings using the card that is entered, meaning that invalid and expired cards can be entered and  booking confirmation issuesd.  Leaving our Front of House with an admin and payment headache.  Surely Siteminder’s payment window should just connect to MEWS Payments at the point of sale?We have spoken to Siteminder and their response was to try to sell us into usin

727
charlotte.dowsett
Mews Employee
Community-widget-Referral-Program

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