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Product best practice

Share your way of doing things and learn from others

  • 282 Topics
  • 748 Replies
282 Topics
Sanne
Guru
SanneGuru
asked in Product best practice
🔎Tips for transitioning to a self-service front office

Hey everyone!I'm looking for tips and tricks on transitioning from an old-school front office to a fully self-service front office with a front office host. Anyone with experience making this shift? What were the biggest challenges and how did you overcome them? Any advice or ideas are welcome!What we have already prepared:training for employees: the new service flow, basics of the new role and responsibilities of a front office host, tasks, etc.  2 pilot-hotels: 1 with Mews Kiosk and 1 with Duve  overview of needed renovations, hardware and software Some questions I have: which solution(s) (Kiosk and/or Guest Journey) do you use and why?  How did you help guests embrace this change? Did you use specific communication strategies?  How did the new role of the front office evolve compared to the traditional front office?  How did you deal with staff resistance and did you find effective ways to keep them engaged?  If you had to do the transition all over again, what would you do differen

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mauritsbots
Superstar Guru
carlos.pariente
Mews Employee
carlos.parienteMews Employee
posted in Product best practice
📣 Help us improve POS settings — quick 2-min test!

Hello everyone! 👋Our team is redesigning the settings structure in the POS back office to make it clearer, more organized, and easier to use.Before we launch these changes, we want to make sure they make sense to you.We’ve prepared a short test (2 minutes) with simple tasks like:“Where would you edit tipping settings?” or “Where can I create a new table layout?” 👉 Click here to participate If you’re part of Inner Circle, we’d love to reward your time.Just make sure to fill in your name, email and property at the end of the test so we can confirm you’re active and assign your points. Thank you for helping us improve the POS for everyone! 🙌Best, Carlos Pariente – Product Designer

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Johannes Rott
Senior Guru
marta.blanco
Mews Employee
marta.blancoMews Employee
posted in Product best practice
🚀 Help us improve the Marketing experience in Mews

We’re working on ways to improve and streamline how you use Mews alongside your favorite marketing tools — and we need your input!If you work in marketing, take our quick 3–5 minute survey to share which tools you use, what metrics matter most, and where things could work better.👉 [Take the survey]Your feedback will help shape what we build next. Thanks for being part of it!

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marta.blanco
Mews Employee
mark.legge
Mews Employee
mark.leggeMews Employee
published in Product best practice
How Bike Rentals Can Boost Your Bottom Line

When we talk about RevPAR, we usually mean beds and bathrooms. But what about the corner next to reception?  The space in the garage gathering dust? What about bike rentals? With Mews Hourly Booking Engine, those “extras” become revenue-generating - with barely any effort. Why bike rentals? Because guests love them - and they pay for them. More and more travelers are ditching taxis and exploring cities on two wheels. Whether it's eco-conscious Gen Z travelers, digital nomads looking for local experiences, or families planning a car-free city break, bikes are becoming a must-have amenity. And for you, they’re a high-margin opportunity waiting to be tapped. Here’s why you should start offering bike rentals:  New revenue stream: You already own the bikes or the space. Now let it generate income.  Happier guests: Convenience gets rave reviews. And on-site rentals? Super convenient.  More local charm: Let guests experience your city their way - and remember your property as the one that m

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Robin Gustavsson
Guru
S
simonruriApprentice
asked in Product best practice
Colour Code Group Rooms in the Timeline

The timeline changes reservations colours depending on arrived, online check-in, held over etc. I would like my group rooms to be differentiated by a color also. Can this be done?

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S
mark.legge
Mews Employee
mark.leggeMews Employee
published in Product best practice
A fresh new look for Atomize, a Mews company

You might’ve noticed something new. Atomize now looks more like Mews. That’s not just a fresh coat of paint - it’s a sign of what’s next. Mews and Atomize are one team, one platform, and we’re building something bigger: a fully connected way to manage your property and grow your revenue, all from a single system. One platform. One supplier. One less headache. What does this mean for you?  One supplier instead of two. That’s fewer contracts, fewer tools, and fewer headaches.  A shared roadmap between your PMS and RMS - so new features arrive faster, with no clunky handoffs.  Seamless data connection: Pricing decisions informed by real-time performance, availability, and guest behavior data.  Why revenue automation matters Still managing rates manually? That means slower reactions to market demand, time-consuming workflows, and missed revenue opportunities. Hotels that automate pricing with Atomize have seen real results:  Kronen Hotels increased RevPAR by 35% after implementing Atomiz

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mark.legge
Mews Employee
j.spiess
Superstar Guru
j.spiessSuperstar Guru
posted in Product best practice
Kiosk App Updates

Hello! ​@Mews Community Team I noticed a very annoying issue with the KIOSK App update process.Since we, and most probably everyone else (?) is running the App for Guest SelfCheckIn in Single App Mode / Kiosk Mode on the iPad automatically updating the app through the app store or via MDM is not possible. I guess because the App is forced to stay open and cannot be updated while open.Therefore someone has to manually deactivate the Single App Mode through MDM or Supervised Access Tools. We use iMazing to put the iPad in Supervised mode and therefore the update process is extra tedious (go there, connect with cable to Mac, deactivate Single App Mode, initiate App Store Updates, reacticate Single App Mode )It would be appreciated if functionality breaking updates were announced in a mailing list so that we are aware if the fact that we need to go and update the app manually. Furthermore less frequent breaking updates would be appreciated.in the last few weeks we had to at least three tim

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Johannes Rott
Senior Guru
J
Guru
Jasmin H.Guru
asked in Product best practice
Restriktionen

Gibt es die Möglichkeiten Restriktionen zu automatisieren?Wie z.B. automatische Schließung einer Rate entsprechend der Releasezeit.  

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J
Guru
mark.legge
Mews Employee
mark.leggeMews Employee
published in Product best practice
One login, endless potential: Atomize is inside your Mews dashboard

No more switching tools. No more remembering another password. You can now open Atomize, a Mews company directly from your Mews dashboard - and that small change opens up a whole new level of efficiency. One platform. One login. One less thing to worry about. This tighter connection isn’t just about convenience - it’s a better way to run your business. Here’s what you get:  Fewer vendors. One contract, one team, one platform.  Faster innovation. Mews and Atomize now share a roadmap - so improvements roll out faster.  Smarter decisions. Atomize uses live Mews data - performance, availability, guest behavior - to optimize pricing in real time.  Still pricing manually? Let’s fix that. Manual rate setting is slow, stressful, and frankly, outdated. Atomize takes care of it automatically, adjusting prices based on demand, competition, and booking behavior. And it works:  Kronen Hotels saw a 35% jump in RevPAR.  Frimurarehotellet saves 20-30 hours per Revenue Manager, every single month. 

150
mark.legge
Mews Employee
mark.legge
Mews Employee
mark.leggeMews Employee
published in Product best practice
A smarter way to price for the seasons in Mews

Tired of juggling duplicate rates just to handle seasonal pricing? Now you don’t have to. With our latest update, you can create dependent rate offsets that vary by dates—helping you account for seasonality while keeping your rate strategy clean, flexible, and revenue-focused. What’s new  Set dependent rates by check-in date: Apply different pricing rules for different seasons or events—without affecting dates that don’t need changes.  No more duplicate rates: Say goodbye to endless rate copies for seasonal pricing. One dependent rate can now handle seasonal adjustments, reducing clutter and simplifying management.  Room-level adjustments made easy: Tailor pricing for different room types without extra steps.  Faster updates, directly in the grid: Adjust seasonal pricing on the fly with fewer clicks, so you can respond to demand shifts faster.  Why it matters Managing rates shouldn’t mean wrestling with a patchwork of workarounds. Seasonal demand is predictable, but without the righ

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mark.legge
Mews Employee
F
FarnhamReceptionistApprentice
asked in Product best practice
Products for multiple nights

Hi, I was just wondering is anyone had found a way around adding a product 1 by 1 for each night. Example: We charge a dog fee in our dog friendly rooms. we have to manually add a dog charge for each night individually.If a guest is staying for x2 weeks. We have to add the product x14 times...We would like an option to add one product and select how many nights it’s for.Any advice?

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S
G
Georgina FContributor
asked in Product best practice
Booking engine not connecting to MEWS Payments

We use MEWS Payments as as payment processor and we use Siteminder’s Booking Engine - Direct Book as our Booking Engine.  The issue is that Siteminder only payment form only acts as a ‘payment window’ to collect card details but doesn't actually action the payment or as you would expect connect to MEWS Payments to process the payment during the booking process.We have spoken to Siteminder and their response is it is up to us to do manually.  Once the bookiing comes through MEWS Payments automatically processes payments which is fine, the issue is that the Siteminder Payment Window will accept any card and process and confirm bookings using the card that is entered, meaning that invalid and expired cards can be entered and  booking confirmation issuesd.  Leaving our Front of House with an admin and payment headache.  Surely Siteminder’s payment window should just connect to MEWS Payments at the point of sale?We have spoken to Siteminder and their response was to try to sell us into usin

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charlotte.dowsett
Mews Employee
A
AlbertoApprentice
posted in Product best practice
TOP 5 BIG PROBLEMS WITH MEWS PMS FOR A HOSTEL

Hello community!Here’s the list of the top 5 big problems with Mews for a Hostel: Timeline ordered by typology of the rooms instead of room numbers, confusion with room assignement, difficulties to manage day to day operations floor by floor and much more Any bill (of past, present and future reservations) connected to guest profille, big confusion with payments and billing when you have a guest in front of you Space status for housekeeping with inappropriate and incomplete filters Automatic rebate in some important changes of the reservation Difficulties in using blocks due to wrong calculation of availability between dorms and bedsThen Italian properties encounters problems with police report, fiscal topics and much more, still a lot to improve to reach Italian market.A lot more still must be improved, it is suggested to hire more people who worked at reception.   

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Letizia Scandelli
Mews Employee
K
katja.kortmannApprentice
posted in Product best practice
Benutzt jemand schon MEWS Events?

Wir nutzten schon seit März MEWS Events - ich würde gerne wissen, wie eure Erfahrungen sind. Wir haben noch ein paar Probleme mit den Functionssheets und der internen Kommunikationen. Über Tipps würde ich mich sehr freuen. Leider werden noch nicht alles Bestuhlungen und ähnlichen in MEWS Events abgefragt, sodass wir noch einmal den Kunden via Mail kontaktieren müssen - Fehlerquelle vorprogrammiert. 

312
K
viktoria.skraba
Mews Employee
viktoria.skrabaMews Employee
published in Product best practice
Tips & Tricks: Should you accept that group booking? Here’s how to know.

In a data-driven world, going with your gut on revenue decisions is risky - whether you manage an independent property, a multi-hotel group, or a franchise. Group business can be a profit driver or a silent drain on your RevPAR and TrevPAR. The difference? Knowing when to accept and when to walk away. Here’s how to evaluate group vs. transient bookings so you can make every booking count.  Why consider group bookings?  Predictable revenue: Groups book in advance, locking in occupancy and creating a stable base.  Filling low-demand gaps: Many groups book during off-peak midweeks or low seasons, filling beds when you need it most.  Ancillary spend: Groups often spend on meeting spaces, catering, and events - driving revenue beyond the room.  Lower distribution costs: Direct bookings mean fewer OTA commissions.  Operational efficiency: Pre-set schedules make planning easier for your team.   Why prioritize transient business?  Higher ADR potential: Transient guests often pay more, espe

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viktoria.skraba
Mews Employee
viktoria.skraba
Mews Employee
viktoria.skrabaMews Employee
published in Product best practice
Tips & Tricks: Ever wondered why your pricing seems off?

Let’s get your pricing back on track If your price recommendations feel a bit off lately, it’s worth taking a quick look under the hood. Often, it’s just a small setting that needs a refresh - and fixing it can help Atomize deliver stronger, more accurate recommendations. Here are two quick checks to help you get the most out of your dynamic pricing:  1) Check your competitors Your comp set shapes your pricing recommendations, so it’s important to keep it relevant.  Competitors that regularly differ by more than 20% in pricing might not be the best reference points for your property.  It’s fine to keep an eye on outliers but remember: these competitors directly influence your recommended rates.  Take a few minutes to review your comp set. Are these still the competitors that align with your market and positioning? If not, consider updating your selection to ensure your pricing reflects your true competitive landscape.  2) Review your hierarchies When was the last time you checked your

190
viktoria.skraba
Mews Employee
Johannes Rott
Senior Guru
Johannes RottSenior Guru
posted in Product best practice
MEWS X MARA

 🙋‍♂️ Hi Community,Is anyone here using MARA Guest Reply along with the integration to MEWS to automatically receive guest feedback as notes in the guest profile?📩 Is the feedback only imported from Booking.com, or are other platforms supported as well?🧾 My goal is to have guest notes automatically created based on review insights.🔗 Is your MARA ↔ MEWS integration active, and💬 is it working reliably for you? 

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Johannes Rott
Senior Guru
Robin Gustavsson
Guru
Robin GustavssonGuru
asked in Product best practice
Limitations with Mews CHM: 'Once' Charged Products

Hello Community,Are you also experiencing issues with Mews not being able to send products with the charging type set to “once” in your channel manager connection?We sometimes offer packages that include products meant to be charged only once, but we’re unable to transmit these through the CHM connection.Additionally, since our CRS only allows us to send full ARI (Availability, Rates, Inventory) - and not partial data - we can’t let partners set prices on their side while we only send availability and inventory.This limitation is significantly restricting our ability to participate in certain campaigns. Has anyone else encountered the same challenge and found a feasible solution or workaround within Mews? Thanks in advance!

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Robin Gustavsson
Guru
maxi.kiefer
maxi.kieferSuperstar Apprentice
posted in Product best practice
Digital Key

Hallo, gibt es jemanden, der die Digital Key Funktion für Assa Abloy oder Salto nutzt? Wir sind aktuell dabei, zu überlegen, ob das eine Möglichkeit für uns ist und hoffe auf den ein oder anderen Erfahrungsbericht :)  Liebe Grüße, Maxi

371
Ivo
adriancoene
adriancoeneContributor
asked in Product best practice
Payment Link

Hi everyone,Quick question — does anyone know if there’s a way to extract a payment link from Mews without having to send it via email first? I’d like to share it with guests through WhatsApp instead.Also, if anyone has experience with this, do you know if it would still be GDPR compliant to send the link that way?Thanks a lot in advance!

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MattJones
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Product best practice
Community Spotlight #2: From HS3 to Mews—real talk from HOLI’s migration

Hello Community!It’s time for another Community Spotlight, where we hear from Mews customers about the realities of transforming hospitality operations—and the smart decisions (and lessons learned) along the way.In this episode, I spoke with Stefan from HOLI City Apart Hotel. Facts about HOLI City Apart Hotel Location: City center, Berlin Family owned and run Rooms: 70 Mews customer since: Migrated from HS3 to Mews in December 2024Here’s what we covered in our chat:They didn’t migrate everything – and they’re glad they didn’t. Stefan shares how they used the channel manager instead to get cleaner, more useful data into Mews. Payments were a game-changer – switching to automated payments was, in Stefan’s words, "one of our biggest achievements.” Staff can now work remotely – a big shift from their single-workstation HS3 setup. With Mews and tools like kiosks, everything became more flexible. They feared guests wouldn’t like the new tech… but the opposite happened. Check-in’s faster, eve

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Sarah.Masterton-Brown
Mews Employee
Johannes Rott
Senior Guru
Johannes RottSenior Guru
posted in Product best practice
BI Beta

Gibt es hier MEWS BI Beta Tester? 

150
Johannes Rott
Senior Guru
X
xhuApprentice
asked in Product best practice
Direct book button for each package on our own website

Hello all! We are facing a problem with our packages on our own website.As I have understood, it is not possible to connect a “book now button” with 1 specific rate. Before we had this option as this is more easy for our guest to book directly, however the Mews Booking Engine does not allow us to do so. The guests have to set the dates twice and even after clicking our package, the guest still has no access to the direct overview of the specific package, but an overview of all rates including the rates which are not packages. Do you experience the same issue? And how did you solve this in order to make it more easy and faster for the guest to book a Package on your own website with the Mews Booking Engine? We look forward to hearing from you practices. Have a nice day! Kind regards, Xiaohui Hu

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X
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Product best practice
Community Spotlight #1: Introducing Vegard from Smarthotel Norway

Hello Community!I’m excited to bring you the first edition of our Community Spotlight series, where I chat with Mews customers about the big topics in hospitality, what drives their success, and—most importantly—how they’re using Mews in practical, impactful ways.For this first spotlight, I had the pleasure of speaking with Vegard Kaspersen, General Manager at Smarthotel in Oslo—an affordable, centrally located hotel that's redefining what smart hospitality looks like.We covered some great ground, including: Enhancing guest experience with tech Operational efficiency through automation Building a successful loyalty programme Future innovations on the horizon at Smarthotel 🎥 Watch the video below to hear Vegard’s insights and see how Smarthotel is putting innovation into action. 💬  And if you'd like to be featured in a future spotlight, let us know below!Thank you ​@Vegard Kaspersen for sharing these great insights.    

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Sarah.Masterton-Brown
Mews Employee
Robin Gustavsson
Guru
Robin GustavssonGuru
posted in Product best practice
Product Rules – Start/End Date Functionality

Hello Community!I’m curious to hear how you manage product rules in Mews, especially when changes are needed.Have you experienced similar challenges to the ones I’ve described below? For instance, when updatingor replacing products in a rule, do you also find that the changes are automatically applied to existing future reservations - sometimes affecting pricing unintentionally?If so, how are you handling it? Do you have any best practices or workarounds that help minimize manual work or reduce the risk of errors?I’d really appreciate hearing your experiences and any solutions you’ve found helpful!*Please consider upvoting my idea in the feedback portal ⭐https://feedback.mews.com/forums/918232-property-operations-pms/suggestions/50046567-start-end-date-functionality-in-product-rules----------------------------------We work extensively with product rules in Mews and have encountered a recurring challenge: the inability to define a start and end date for product rules. This limitation cr

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Robin Gustavsson
Guru
Community-widget-Referral-Program

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