Product best practice

Share your way of doing things and learn from others

  • 31 Topics
  • 156 Replies

31 Topics

J
Mews Employee
jesson.athertonMews Employee
posted in Product best practice

Help us with the Mews Multi-Property Management Survey?

Hey Mews Community! In order to prioritise features for portfolio management (hotel chains with multiple hotels), we would love to hear your feedback on these features and their value for your business.Click on the link below to find an exercise listing the portfolio management features - most of them are in the pipeline, and others you can already use in MEWS. In order to determine the value of each feature, please sort the cards in the following order: the most valuable features are arranged in the "Essential" column, the moderately or lower valuable features are arranged in the "Nice to have" column, and those that are not applicable to you should be sorted in the "Not applicable for us (yet)" column.In the "Essential" column, you can only select three features. However, you can choose the ranking of the features in each column to provide us with a sense of their importance.This interactive exercise will take about 10 minutes.Thank you for your time!LINK HERE → https://app.useberry.

0
J
Mews Employee
19 days ago
Mick
MickMaster Helper
posted in Product best practice

Booking.com overbookings

Hi everyone,I would like to ask you about Mews PMS integrations with Booking.com. Specifically, I would like to know which integration is being used by other users - the Mews-Booking.com direct integration or the SiteMinder-Booking.com integration.Additionally, I am interested in understanding if you have experienced any overbookings and if so, the frequency of these overbookings. As background information, we migrated to the booking.com-Mews integration and do like the connection however we regularly receive overbookings via booking.com, there is a thought that with the Siteminder -Booking these overbookings could be minimised due to Siteminder holding the availability. As i understand the Mews-Booking.com integration has a minimum pull and push period of 30 seconds for rates, inventory & reservations, while the SiteMinder integration has a minimum pull period of 2 for reservations and a minimum push period of 30 seconds of rates & inventory. Which leads me to believe we shoul

4
M
1 day ago
Mariusz Siwkowski
Mariusz SiwkowskiContributor
posted in Product best practice

KIOSK Problems and wishes

Hello Together, I would love to organize a call with MEWS regarding KIOSK and all users who are interested in to share all problems and discuss better solutions. Who wants to join? 

40
James.taylor
Mews Employee
4 days ago
nikidebruyn
Mews Employee
nikidebruynMews Employee
posted in Product best practice

We would like to make understanding rebates easier for you and your staff!

We are looking into possibly changing the language that we use for rebates. We want to make it as simple as possible for our Front Desk staff to understand what it is they are doing when they hit the rebate button as well as educating them through the process when doing a rebate. 

7
nikidebruyn
Mews Employee
4 days ago
Ethros
EthrosContributor
posted in Product best practice

Reputation Management Comparison

Hi all .. We are an independent hotel hunting for a Reputation Management / Survey SystemI’ve started a bit of research - and would love to have this be a conversation.Please feel free to comment here or please see THIS NOTION PAGE for my comparison notes. Current Software Under ConsiderationGuest Revu TrustYou Customer Alliance Renivate All services have the same basic features:Review Search / Response Post Stay Survey Keyword Analytics (Except Customer Alliance) Extensive Reporting Case Management Thanks!Ethan  

6
Mick
7 days ago
AndrewN
AndrewNSuperstar Apprentice
asked in Product best practice

Best ways to require personal credit card before check-in if reservation was paid by OTA virtual credit card?

Do any MEWS community members out there have tips on best practices to get the guest to provide their own personal card to hold for any future damages if they have booked through an OTA that pays by virtual card from the OTA? Our property policies require full payment prior to check in.  We require a personal credit card to be on file in case there are damages or incidentals.  Typically the personal credit card use to make the payment will be also held on file for damages or incidentals. This works except in the case where a guest has pre-paid the OTA like Booking or Expedia, and then the OTA gives us a virtual credit card to charge for the payment.  The virtual card can only be charged for the amount of the reservation; not for any other costs for damages. We want to require a personal credit card to be on file before the guest is allowed to check in.    We are not seeing a way to automate this or make it a requirement to be completed before check in is allowed. Front desk employees h

3
DanS.
11 days ago
U
UffeMaster Apprentice
asked in Product best practice

Having the guest choose rooms at an extra charge

Hello everyone, I am curious about your thoughts and solutions:To those of you who allow guest to choose their own specific room at an extra charge.How do you manage this practically and system wise. To my knowledge this is not a feature in mews (yet). How does your Revenue Manager feel about having a space “blocked” for X nights when a different room could have resultet in an additional room being sold? To those who have chosen not to: how come?what were your thoughts and processes?looking forward to hearing from all of you :)

3
Sanne
11 days ago
S
SamMaster Apprentice
asked in Product best practice

Stay Products, price overrides

Hi all,After advice please on the price override function on stay products. We are so happy we have this function now and are using the override to update prices rather than updating the base price, so that future reservations who already booked are not affected by the price change. Where we struggle is that on the products page there is no indication that a price has been overridden and the price override has an expiry date. Has anyone got a solution for keeping track of your price overrides on products? (other than manually tracking) and solution to be aware when the price override is expiring? Thanks, Sam

0
S
13 days ago
J
Jasmin H.Helper
asked in Product best practice

Timing Mailings

Does anyone know if it is possible to set the time at which the mail is sent?We would like to send the 'after departure' only 24 hours after departure.Thank you for your message.

5
S
14 days ago
TomD
Mews Employee
TomDMews Employee
posted in Product best practice

Automate your payments

We all know the struggle and time-consuming of manually taking Payments. As a guest you need to go to the reception when checking out, leave the key, check the bill, wait for the receptionist to insert the correct amount into the terminal, insert your card and process the payment 🙄. Within Mews, this process can be fully automated so that the guest journey becomes much quicker and more convenient for guest and reception.  If you wonder how a better adoption of MewsPay could help your property, I recommend having a look at this webinar or research. 

9
IgorK
17 days ago
Jason.Warnaar
Mews Employee
Jason.WarnaarMews Employee
posted in Product best practice

Email Template Customization: Are you getting the most out of them?

Hi Everyone! I see that a lot of the time the email customization is a bit simple. With the HTML allowing you to fully customize these templates, I would love to see what you have done with yours. How have you customized your templates? Do you have any screenshot examples to show? Is there anything that you would suggest as a best practise? What softwares did you use to make the templates (if any)?@BertSerry I know that Yalo Hotel is an incredible example of one. Would you possibly be able to share your confirmation email template?I’m looking forward to see what you’ve all done!

11
merel.vanzuiden
Mews Employee
17 days ago
coudert.mathias
Mews Employee
coudert.mathiasMews Employee
posted in Product best practice

Saving invoices in PDF? Why?

Hello Community, We noticed that a lot of hotels are saving invoices in PDF format. And I was wondering why? and also what would be the frequency of this process? should it be daily or could it be weekly or monthly?  Thanks 

9
M
23 days ago
Ethros
EthrosContributor
posted in Product best practice

Payment Report -> Filtering by Department

 Hi all - made a Feature request - seeing if anyone else is having a similar issue?When I am doing my audit, I am auditing by the department.It would be very helpful to have the ability to filter the Payment Report by Department, such that I can audit specific sets of credit card receipts, cash transactions, etc.https://feedback.mews.com/forums/918232-mews-operations-pms/suggestions/46346374-payment-report-filtering-by-department Does anyone have a solution they use for this?

0
Ethros
23 days ago
MatthiasH
MatthiasHMaster Helper
posted in Product best practice

Forcasting in Mews: On the books report

Hi Mewsers, I wanted to check which report everyone is using to make your forecast / analytics.Currently, we are using the reservations-report. However, this has a terrible lay-out and can barely be used to make a proper forecast or other analyses.Thank you in advance.

5
MatthiasH
27 days ago
Mick
MickMaster Helper
posted in Product best practice

Daily PMS Auditing

Hello Mewsers,I am curious to know if you have a daily Mews auditing process. If so, could you share what reports you review and what actions you take based on the data?In the past, we have monitored the below using night audit reports generated by the PMS.Nightly rates Guest owing Cancellations Refunds Cash sales, Staff performance Agent rates / Debtor transfersHowever with Mews we currently do not have a consistent auditing process.I would appreciate learning about the approaches, helpful reports, and methods (manual or scheduled reports) that others are using.

2
U
27 days ago
IgorK
IgorKMaster Apprentice
posted in Product best practice

Keeping up with Mews Updates

Hey folks, I was wondering how do you handle Mews updates in your organization?We have been experiencing quite some pressure to update training materials and reacting to Mews releases when certain features become available.We often have to:Evaluate the update - is it a technical advantage / does it require updating 3rd party integrated systems / does it break anything / do we need to change a SOP. Find a way to communicate this with the wider teams - adequate communication frequency v/s spam.What are your best practices controlling the flow of information?How do these align with the notifications available on Mews PMS itself?What system do you use to communicate effectively (email, workplace, newsletters)? Thanks!

7
IgorK
1 month ago
barbora.maffia
Mews Employee
barbora.maffiaMews Employee
posted in Product best practice

Make the most of your Booking.com inventory and reservations

Seamlessly manage inventory, rates and restrictions with any Booking.com account, avoid the risk of invalid credit cards, reduce technical bugs and enjoy features and benefits you can’t get with a third-party connection – with no additional cost.Booking.com has a direct, two-way integration with Mews (free, regardless of your subscription tier). What are the benefits? No complicated mapping, Mews pulls Booking.com mapping which makes it easy to connect. You'll see all mapping codes directly in Mews. Direct integration also helps you with smooth transition from your old PMS, so if you're new to Mews, we'll download all future reservations when you first enable the connection.  Mews will update prices, restrictions and availability in Booking.com and  check for new reservations in Booking.com every 30 seconds, minimizing inventory discrepancy between Mews and Booking.com. Mews also automatically reports invalid cards to Booking.com, so guests can update their payment method as fast as po

3
MatthiasH
1 month ago
MatthiasH
MatthiasHMaster Helper
asked in Product best practice

Payment rounding

Hi Mewsers, This is a question for properties in Belgium or the Netherlands (or pretty much every country where payment rounding is a thing). With payment rounding I mean that all payments are rounded to the nearest  5 (ie. € 7,93 becomes € 7,95 and € 13,41 becomes € 13,40).As Mews does not support payment  rounding as a feature, we have created a product for this. This to ensure that all transactions are registered correctly for accounting. However, we are wondering how other properties are coping with this legal requirement.

3
Sarah.Masterton-Brown
Community Manager
1 month ago
Mariusz Siwkowski
Mariusz SiwkowskiContributor
posted in Product best practice

Communication of Incidents not only via E-Mail but as well via Community?

Hello together,how do you feel about having a group at the community “MEWS INCIDENT” which you can sign for.If signed members getting Mews incidents and updates (same than subscribing at https://status.mews.com/ ).Additionally users so having the possibility asking questions regarding this incidents and sharing ideas how to handle until incident is resolved.As well I would like to see more topics here than currently posted via E-Mail. p.a. there is a bug at the moment where users can do changes of property settings without the right “manage property settings”.This would be something I´d love to see here and get information as this effects potentially every property world wide. What do you think? BestMariusz

1
IgorK
1 month ago
Ethros
EthrosContributor
asked in Product best practice

How is an optional reservation confirmed without credit card?

Am I crazy to think the current SOP for optional reservations in MEWS does not make sense? Currently:FD: Manually create Optional Reservation MEWS: Optional Reservation Email sent GUEST: clicks on email and then “Confirms” MEWS: Reservation Confirmed MEWS: “Reservation Confirmation” automatically sent to guest which contains link to “Online check-in” FD: Requests Guest to check-in online (even though stay date could be months in advance) so that credit card details are taken GUEST: Checks in Online (hopefully!) and enters CC info FD: We can charge the reservationThat Step 6 winds up being very confusing and frustrating for guests. As they don’t understand why their reservation is not confirmed after they get a confirmation email. Isn’t it the card information that confirms the reservation?  Isn’t a reservation without payment information is fundamentally not confirmed? Am I wrong on this?Thanks!Ethan

11
Sarah.Masterton-Brown
Community Manager
1 month ago
J
Jasmin H.Helper
asked in Product best practice

Experience with the ID Scanner

I'm looking around for the best solution for the ID scanner. According to the statement for our setup manager, all data relevant for the country should be transferred with the Mews scanner. Now I have made some tests and e.g. no address is transferred for the German ID.Are there any recommendations for external scanners?Thanks for your input.

2
Joanna.Svehlova
Community Manager
1 month ago
Mariusz Siwkowski
Mariusz SiwkowskiContributor
asked in Product best practice

Allotments in MEWS

Hello together, we are using Event Temple to organize our convention / event spaces, proposals and function sheets/banquet checks.In Event Temple we can also add over night stays to bookings which are posted to MEWS.If it is a fixed contingent all is fine. The amount of rooms, names, rates etc. are posted in MEWS and the rooms are blocked.BUT: if we offer allotments, we want the bookings in MEWS, but not blocking rooms (reducing the availability) as we do not know how many rooms will be picked up.As well we would like to see on one spot how many rooms are booked as allotments already to decide how many we can still offer. p.a.Allotment 100 rooms for 01.10.2023 - 03.10.2023wash step 1 - 30.06.2023 - reducing to 80 non-picked up rooms availablewash step 2 - 31.07.2023 - reducing to 50 non-picked up rooms availablewash step 3 - 31.08.2023 - reducing to 20 non-picked up rooms availablewash step 4 - 15.09.2023 - reducing to 0 non-picked up rooms available  How do you handle allotments in ME

4
alex.boyarkina
Mews Employee
1 month ago
S
SamMaster Apprentice
asked in Product best practice

Mews Connector

Hi everyone,We constantly experience issues with the Mews connector having to be restarted or reinstalled and have tried installing it in a number of different locations, servers, PC etc. Does anyone have a stable Mews connector that you can share how/where this is installed?Thanks,

1
Mick
1 month ago
Robin Gustavsson
Robin GustavssonContributor
posted in Product best practice

Idle sign out

Hey!Anyone else that has experienced that (especially) front desk staff are not signing in on their own accounts, and rather just use the account already logged on?I feel like an automatic sign-out after being inactive for 10-15 minutes might help (if autofill-in can be disabled). This would also be beneficial for security reasons.How have you approached this?

1
Mick
2 months ago
M
Marcos JaniniApprentice
posted in Product best practice

Mews products and Fareharbor

Hello, Have anyone of you found a way to integrate Mews products with Fareharbor? We are a resort where we sell plenty of activities and packages of accommodation and activities, and we use Fareharbor to manage our activities. At the moment we have to manually make the reservation of the activities in Farehabor when someone books an activity though our booking engine, we manage the payment through Mews and then we select as payment method that we called in Fareharbor “Paid in Mews”. This solution is far from being ideal.I’m sure there are more hoteliers with the same problem, it would be nice to know how others handle the issue.

1
Sarah.Masterton-Brown
Community Manager
2 months ago

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