Skip to main content

Product best practice

Share your way of doing things and learn from others

  • 191 Topics
  • 539 Replies
191 Topics
Sanne
SanneSuperstar Helper
asked in Product best practice
🔎Tips for transitioning to a self-service front office

Hey everyone!I'm looking for tips and tricks on transitioning from an old-school front office to a fully self-service front office with a front office host. Anyone with experience making this shift? What were the biggest challenges and how did you overcome them? Any advice or ideas are welcome!What we have already prepared:training for employees: the new service flow, basics of the new role and responsibilities of a front office host, tasks, etc.  2 pilot-hotels: 1 with Mews Kiosk and 1 with Duve  overview of needed renovations, hardware and software Some questions I have: which solution(s) (Kiosk and/or Guest Journey) do you use and why?  How did you help guests embrace this change? Did you use specific communication strategies?  How did the new role of the front office evolve compared to the traditional front office?  How did you deal with staff resistance and did you find effective ways to keep them engaged?  If you had to do the transition all over again, what would you do differen

913
Sanne
3 months ago
K
kashi162Apprentice
asked in Product best practice
How to Customize Confirmation Emails in Mews

Hello everyone,At our hotel, we require more than 60% confirmations that include either adding cost centers or removing the room rate. However, we’ve noticed that Mews does not currently allow these changes to be made directly within the confirmation emails.We’re wondering if there’s any way to fix this limitation within Mews? Alternatively, are there any external tools or integrations available that can provide adjustable confirmation emails?Any insights or suggestions would be greatly appreciated!Thank you in advance.

100
K
2 days ago
G
GarenneSenior Apprentice
asked in Product best practice
Combinaison de 2 produits qui ne sont PAS LIES à un tarif ET qui sont réservables et vendables en ligne sur notre moteur MEWS engine

 comment créer une combinaison de 2 produits qui ne sont PAS LIES à un tarif et qui ont 2 TVA différentes ET qui sont réservables et vendables via le moteur MEWS enginePar exemple 1 menu à 85 euros (tva 10%) + accord boisson (tva 20%)Combinaison de produits que les clients pourront acheté sur le moteur de réservation MEWS en plus de leur chambre sous « améliorer votre séjour »Apres avoir beaucoup cherché dans le mews helps, je n’ai pas trouvé ce cas de figure.Je sais faire avec un produit RATTACHE a un tarif.Il existe des produit vendable en extra comme une bouteille de vin ou un départ tardif mais pas une combinaison de 2 produits.Merci pour votre aideVirginie

271
khalil.tazi
Mews Employee
3 days ago
M
MaxMaster Contributor
asked in Product best practice
Get Apple Pay / Google Pay to work

Is it true that Apple Pay and Google Pay doesn’t work, if you use Mews Payments in a NON-MEWS Booking engine?Could’t find this written anywhere so far, but cannot get it to work.

1578
J
10 days ago
J
JeffIrwinApprentice
posted in Product best practice
Can you run Mews on a Mac Operating system?

I know Mews can run on Mac in the cloud, but can it use Mews connector app to connect with printers and key cutters? This is what I find (Looks like you have to run windows) our hotel was going to be switching to Mac.  Install the Mews Connector app onto the same computer as your local devices, for example, key cutters or printers. This computer needs to:be a Windows PC, with Windows Vista or later version, operate 24/7 and never shut down, run on .NET framework 4.8.

341
J
Senior Guru
13 days ago
J
JuliaApprentice
posted in Product best practice
Mews recommends scheduling emergency reports | PDF would be useful

Hi everyone,the shutdone of mews for nearly 5 hours on 17th November was a big struggle for me and my team. Mews recommends to schedule daily reports to be prepared for a shutdown. In my opinion it is helpful to have this, but we need it in PDF format. I already asked for it 3 years ago when we started with mews, but till now it is not possible. The excel reports are very confusing. Please vote for it if you would like to have the scheduled daily reports in PDF format. Thanks in advance! Best regards, Julia

552
R
21 days ago
E
EddoApprentice
posted in Product best practice
Search for booker

Hi,I’ve noticed that the search functionality has improved significantly compared to the simple search we had before – well done!However, one thing is still a bit frustrating for me: why is it not possible to search for a booker and see all the reservations associated with this person in their role as the booker?Typically, the booker is the main point of contact for us, especially when it comes to group reservations, so it would be really helpful to access that information easily.Looking forward to your insights!Best,Ed

472
ettore.zotarelli
Mews Employee
23 days ago
Sarah.Masterton-Brown
Mews Employee
Sarah.Masterton-BrownMews Employee
published in Product best practice
Celebrating Your Success: Inspiring Stories from Our Mews Community

At Mews, nothing makes us happier than seeing our customers succeed.Your success stories show us that we’re delivering the right solutions, but even more importantly, they inspire others in our community to dream bigger and achieve more. From streamlined operations to increased revenue and happier teams, these stories highlight the transformative impact of innovation.These incredible examples show how our customers are pushing the boundaries of modern hospitality.If you would like to share your successes with us, we would love to collaborate. Post in the thread below.Here’s October’s highlights: Wythe HotelThis industry-leading US independent hotel shared some amazing insights and numbers!They love how all of the guest-facing features are modern and straight-forward, while backend automation takes care of the operational tasks that don’t add value to the guest.The result? A happier, more efficient team. 🏆“The Mews team is responsive and invested in our success, even as a small, stand-

340
Sarah.Masterton-Brown
Mews Employee
24 days ago
A
andreasHelper
asked in Product best practice
Best practice: accounting workflow for pre-paid OTA bookings

Hi Community!I’m wondering what your workflow is for pre-paid bookings from OTA’s, those which are paid via bank transfer after guest departure.Booking.com, for example, is now only sending us pre-paid bookings. And we get paid once a week via bank transfer. No more virtual credit cards. Our current workflow is this:Routing rule will move room charges to Booking.com bill The guest does not get an invoice for their stay After guest departure, once we get paid, we move all bookings for that week in a single bill to Booking.com and close itIf the guest requests an invoice, before they are checked-out:Move the room charges back to the guest bill Create a deposit for the total amount send the positive deposit amount to booking.com bill Close the bill to the guest with the deposit The positive deposit amount will then be closed on the collective Booking.com billIf the guests requests an invoice after check-out, but before we closed the Booking.com bill:We cannot make deposits anymore We send

1206
V
25 days ago
Ivo
IvoHelper
asked in Product best practice
Advice Needed: Setting Up Age Based Tourist Tax

Hello Mews Community,I’m looking for advice on how to correctly set up tourist tax for our property in The Hague. Currently, we have tourist tax configured as a product with a product rule attached. However, in The Hague, tourist tax is only applicable for guests aged 13 and above.The challenge we’re facing is that the product rule in Mews doesn’t allow us to add age conditions. Has anyone found a workaround or an alternative method to handle this kind of setup?Any insights or suggestions would be greatly appreciated!Thanks in advance,Ivo

752
Sarah.Masterton-Brown
Mews Employee
1 month ago
Ivo
IvoHelper
asked in Product best practice
Streamlining Rate Structures in Mews: Seeking Advice and Insights

Hi everyone,We’re currently in the process of migrating to Mews, and one of the key areas we’re re-evaluating is our rate structure. In our previous system, we had an overwhelming 200+ rates! These rates were primarily created to gain segment insights and were set up for nearly everything—corporate contracts, GDS bookings, OTA channels, direct bookings, and more. While this worked for us in the past, it led to a lot of complexity in managing, maintaining, and analyzing our rate setup.As we transition to Mews, I’m keen on finding ways to streamline and simplify this approach. For instance:Corporate Rates: I don’t see the need to set up an individual rate for every single corporate negotiated contract anymore. There must be a more efficient way to manage this while still maintaining clarity in reporting and segmentation. Channel Rates: Similarly, creating rates for each channel (OTA, direct, etc.) feels unnecessary, especially since Mews already captures the channel in the reservation da

633
N
1 month ago
G
GarenneSenior Apprentice
asked in Product best practice
Credit card requested to make a reservation in MEWS booking engine

Good morning, we would like the credit card to be needed in order to make a reservation through our Mews booking engine. Credit card either as a guarantee (standard rate) or charged (if non refundable rate) Ìs there an option ? thanks 

492
G
1 month ago
NicolasLA
NicolasLASuperstar Apprentice
asked in Product best practice
Lacoly for whatsapp guest communications integrated with MEWS operation

Hello community, does anyone have experience with Lacoly App (https://lacoly.com/en/) ? We are looking for comunicate with our guests through whatsapp and Lacoly solution seems to fit.I want to know if anyone in the community have any experience with this 3rd partie integrator. Any information/recomendation on this topic, will be appreciated.Regards, Nicolas.

833
NicolasLA
1 month ago
Tamara.spir
Mews Employee
Tamara.spirMews Employee
posted in Product best practice
📣 Invitation to help us test & improve the POS features!

Hello! Our team is currently designing improved features for the POS system. Before we build new functions, we'd love to understand how you work today with Table Reservations and Menu Creation.We want to invite you to:1. Take a quick survey about your current workflow ( no more than10 mins)  https://app.useberry.com/t/AeEaKjlBe0ToIQ/2. Optional: Join our table management feature development project  (Reply if you're interested!)If you have experience managing restaurant operations, your input would be incredibly valuable in shaping these features to work better for real kitchen and service needs.Thanks for your time!Best,Tamara Spir UX Researcher.

482
D
1 month ago
Tony.Carroccio
Mews Employee
Tony.CarroccioMews Employee
published in Product best practice
Stay secure and protect yourself against phishing attempts 🔒

Hi Mews Community, In recent months, there’s been a rise in sophisticated phishing attempts where hospitality employees are being tricked into revealing their login credentials.  We’re aware that a small number of Mews customers have been targeted and fallen victim to these malicious campaigns. As Senior Product Manager for Security at Mews, I’m part of the team that is actively monitoring the situation, and our Customer Support colleagues are supporting those affected.  I've always found the best form of defense against these threats is to make sure you know how to keep your login credentials – and therefore your data, your guest data and your business – secure. Today, I’ll talk you through how these malicious phishing campaigns typically operate and the precautions you can take to enhance your security.  How do these phishing attempts work?  They’re sophisticated. Cybercriminals use search engine ads to trick hotel employees into entering their user credentials on a fake login page t

49070
Tony.Carroccio
Mews Employee
1 month ago
Hendrik Renken
Hendrik RenkenHelper
asked in Product best practice
Drops on mews booking engine with meta search

Hey,We recently reviewed our data regarding the booking engine and noticed that the conversion rate is really low when users come via Metasearch.For us, this has a lot to do with the information about the hotel that guests receive from the booking engine.Currently, users are redirected straight to the "select category" section, which is generally great, but it can be overwhelming for guests as no other information about the hotel is provided. I think to improve the conversion rate, it would be great to rebuild this section of the booking engine and include the possibility to add more general information.Is there something we might already be missing? What’s your take on this? Would be good to have some feedback. Best Hendrik  

1207
coudert.mathias
Mews Employee
1 month ago
jones.eth
Senior Guru
jones.ethSenior Guru
posted in Product best practice
Changed Checkin / Invisible Companions

Recently Mews decided to change the checkin / kiosk to not include guest companions anymore. In the current state the fetched information is below the minimum we need.Also problematic about the whole change is that this wasn’t communicated beforehand but instead a day late. With the impact on workflows and the confusion it created that should really be handled differently the next time.Right now we are looking for alternatives to replace the checkin / kiosk with a system that let us fetch the information we need but we don’t really want another service for that. I know that there are some plans to allow us to customize the information collected by the checkin which would completely solve the problems we have right now.Is there a rough timeline about these changes so we can plan accordingly?

1276
jones.eth
Senior Guru
1 month ago
elena.pudova
Mews Employee
elena.pudovaMews Employee
published in Product best practice
Support tip of the week: Mews POS Tips & TricksTutorial

Hello, everyone!We hope you’re all having a fantastic week and enjoying the fall weather. As we settle into this season, it's a great time to refine our skills and get the most out of Mews POS. We've noticed an uptick in questions about the system, so here are some valuable tips to help you navigate Mews POS more effectively.1. Creating a Revenue CenterRevenue centers in Mews POS help categorize and separate different streams of income, improving financial reporting. To set up a new revenue center:Go to Settings > Revenue centers > + Fill in the name, default covers, and PMS code (if using a different PMS). Select an outlet to link to the revenue center and hit Save. This helps you streamline accounting and gain better insights into revenue sources.2. Creating a Customer GroupCustomer groups help segment your customers, making it easy to offer personalized services. To create a group:Navigate to Customers > Groups > + Name the group and click Create. Use customer groups to

130
elena.pudova
Mews Employee
1 month ago
S
SonjaContributor
asked in Product best practice
Routing Rules

Is it just me or does it take ages whenever you create a new company profile and want to add a routing rule until the company profile is found? I have to refresh many times until I can find the company. I thought it would be so much easier to already add the routing rule from the company profile directly when creating the company, either by a ticking box or a drop down menu? If you agree: https://feedback.mews.com/forums/918232-property-operations-pms/suggestions/48756575-add-routing-rule-directly-from-company-profile :)

472
S
2 months ago
marko.balazevic
Mews Employee
marko.balazevicMews Employee
published in Product best practice
How to Assign Revenue Centers in Mews POS: Quick TutorialTutorial

Hi community!In this video, we introduce a new tutorial on the Mews Point of Sale (POS) system. We explain how to configure the setting that controls how revenue centers are assigned to open orders. We'll walk you through the two possible scenarios for this setting and discuss the trade-offs of each, helping you choose the best option for your needs.Thanks for watching! If you have any questions, feel free to reach out.See you in the next video!

210
marko.balazevic
Mews Employee
2 months ago
E
EddoApprentice
posted in Product best practice
Hover-Box / Mouse-Over reservation timeline

Dear MEWS Community,Screen real estate is precious, especially when managing reservations, yet there are many ways to maximize the use of this limited space. A simple improvement would be to display more information in the hover-box that appears when you mouse over a reservation.Currently, the hover-box only shows the guest's first and last name along with their arrival and departure dates. This information is almost redundant, as it’s already visible on the timeline screen. Additionally, the hover-box is relatively small compared to the available screen space, which leaves room for more relevant details.Why not make better use of the hover-box by adding more useful information? The possibilities are endless. Here’s an example of what it could display:Name: Mr. Donald Duck Dates: Sun 29.09.24 - Mon 30.09.24 (1 night) Rate: Flexible Rate Total Amount: 888 EUR Note: This is a sample.Ideally, these settings would be customizable by the property or even individual users. If static informat

150
E
2 months ago
R
RjagtarapApprentice
asked in Product best practice
Booking Extension Best Practices

Are there any best practices in entering guest extensions to ensure KPI tracking is correct (eg sales channel, number of guests etc.) and avoid conflicts with OTA trackings which trigger a commission?Any tips would be helpful. Thank you!

324
S
Senior Guru
2 months ago
J
Jasmin H.Helper
asked in Product best practice
Stornobedingungen

Hallo zusammen,weiß jemand, ob es Änderungen in der Zuweisung von Stornobedingungen geben soll?Ich verstehe nicht, warum man die Stornofristen nicht unabhängig von einer Rate hinterlegen kann.@Mews gibt es nicht die Möglichkeit die Restriktionen als zusätzliches Reservierungsfeld einzubauen?Als Messehotel ist es echt anstrengend mit über 20 Raten arbeiten zu müssen, aufgrund verschiedener Stornofristen.Vielleicht hat ja jemand einen Anwendertipp? Danke und viele Grüße

1748
jones.eth
Senior Guru
2 months ago
DavidFoxx
DavidFoxxSenior Contributor
asked in Product best practice
Seeking Best Practice for Inviting Guest Gratuities

In an effort to leverage the Guest Journey within Mews, I have updated our Checkout Invitation to include a note about adding gratuities as part of checking out online and added this to the ‘Rules’ for checking out online. I’m trying to determine whether there is a best practice for doing this already in use by other properties or if there are recommendations for how to improve the process I’ve created. Am I missing any other areas of communicating this within the Guest Journey? I am planning to add an in-room printed piece to the physical Guest experience, drawing attention primarily to the ability to checkout online the day before through the morning of departure and, as a ‘by the way’ mention, including a line about the Guest’s ability to express his/her appreciation for the service and hospitality they’ve experienced during their stay.Within Documents, there’s no option for Instructions, so I chose Rules and I believe this is visible to the Guest only in the Guest portal when compl

517
Sanne
3 months ago
B
BOMApprentice
asked in Product best practice
PDJ ARRANGEMENT

Bonjour,Notre produit PDJ arrangement apparait dans le CA d’affaires HEBERGEMENT alors que le paramétrage est “Chiffres Affaires PDJ”.Quelqu’un parmi vous aurait la réponse svp? En vous remerciant, 

471
Ivan Fernandez
Mews Employee
3 months ago
Community-widget-Referral-Program

Latest badge winners

  • Community Helper
    joris.vanlessenhas earned the badge Community Helper
  • Community Helper
    c.rexhas earned the badge Community Helper
  • Community Helper
    ABBhas earned the badge Community Helper
  • Community Helper
    Emmihas earned the badge Community Helper
  • Community Helper
    sijtske Venemahas earned the badge Community Helper
Show all badges
Terms and ConditionsCookie settings