Product best practice
Share your way of doing things and learn from others
- 98 Topics
- 319 Replies
Hello Community,We have learned that a common source of confusion arises when users attempt to refund a charge from a bill marked "To be Paid" without applying a credit first. This can lead to unintended consequences, increasing the balance instead of reducing it. To maintain clarity and accuracy, follow these essential guidelines:1. Refunds Only When "To Be Refunded" is Indicated 💸Process refunds only when the bill clearly indicates a "To be Refunded" status. Create a credit through a rebate or a direct adjustment on the open bill.2. No Refunding on "To Be Paid" Without Creating Credit 🚫Avoid refunding charges directly onto a "To be Paid" bill without first creating a credit. This ensures the refund subtracts from the balance as intended.3. Align Actions with Bill Status ⚖️Execute charges when the status is "To Be Paid" and refunds when the status is "To Be Refunded." Posting a charge creates a "To Be Paid" status, while posting a credit triggers a "To Be Refunded" status.4. Underst
Hello MEWS Community! We are currently exploring options for optimizing our group booking procedures, and I'm particularly interested in learning from those with experience in hotels using a 2 or 3 tier inventory system.If you have any recommendations or are associated with a hotel that utilizes such an inventory structure, I would greatly appreciate your insights. Your valuable input can help us enhance our guest experience and streamline our operations.Additionally, I am keen to discuss group booking procedures with hotel representatives who have successfully managed bookings for larger groups. If you or someone you know is knowledgeable in this area, please feel free to reach out to me. I am eager to learn more about best practices and strategies to improve our booking processes.Thank you for your time, and I look forward to connecting with fellow professionals in the industry.
Hi Mewsers,I was wondering anyone would answer the following question.We’re debating whether to start accepting different valuta’s in Mews with the Exchange Rate integration. However, we were wondering how the pay-out is done for those payments. Is this in the foreign currency or will this be in the local currency of our property, together with all payments in our local currency.Thanks in advance,Matthias
Hello everybodyWhile setting up Mews and especially the breakfast products we put them as consumed “before night” and not “after night” as we should have. It escaped the vigilance of our account manager and ours...😩 The result is that now while printing our F&B breakfast list (using the products report) there is 1 day gap. Indeed the number of the breakfasts products for let’s say the 15th of November is actually the one of the 14th of November and so on (see below): We have tried to correct it of course by setting the concerned products to “after night”, but it does not seem to be updating everyhting that as already been registered in Mews. And there are already thousands of reservations and products registered... Do you know if there is way to do an automatic refresh/update, passing the products from consumed “before night” to “after night”, or are we screwed and must stuck with it as it is? 😅 Thanks for your help Regards S.
The Power of Modern POSHigh levels of stress can affect any hospitality setting, from restaurants to hotels. The solution? Embrace modern point-of-sale technology, like Mews POS, to alleviate stress and enhance guest experiences. Features like digital ordering, split bills, and online payments can expedite service and elevate guest satisfaction. 🛍️💳Inventory Woes and Cloud SolutionsInventory management can be a challenge due to manual stock checks and guesswork. To resolve this, a digital solution with integrated inventory management, such as Mews POS, can help teams track, analyze, and order with confidence. This system also facilitates real-time ingredient updates, eliminating the need for manual stock management. 📊🍅Streamlining AccountingAccounting can be a headache, but Mews POS has it covered. The system tracks deliveries, manages costs, streamlines purchasing, and integrates guest payments, eliminating the need for deciphering handwritten notes and streamlining the entire pro
Hey Community, I wonder how you handle automatic check-ins with group bookings in your property? As a property that only has single beds, all bookings are prepaid and the whole customer journey is digital we have the problem that only the booker is in the system and gets all the messaging. Is it possible to have an automated process for groups where a form is send out and the group can put Names and email addresses in there and after submitting the individual bookings in Mews are changed? Would be nice to get some best practice here. Cheers Hendrik
In our community tip of the week, we're sharing a recent update to streamline company billing on our platform.Previously, you had the option to "Add company details" to a billing screen, which combined guest and company information on a single bill.Now, we have introduced a dedicated company bill feature for a more organized billing process. Here's how it works:Proper Company Bill: With the recent changes, a company bill only contains company details in the top part of the bill. To create a proper company bill, move the entire bill to the company profile. This ensures that only the company's information is displayed. Guest Bill with Company Attached: In the past, attaching a company to a bill also included guest information, which was referred to as a company bill. However, this has now been refined. If you attach a company to a bill but still have guest details on it, the system will notify you that it's not a company bill. This is a guest bill with the company attached. To make
Bravo à Mews!Chapeau! respect!Avec les tarifs que nous payons, ne pas vouloir sortir un euro pour faire un service client à peu près convenable en demandant à ses propres clients de le faire eux même gratuitement, c’est du grand art!!Point positif: pour une fois, Mews ne nous fait pas payer pour ça.
We need your input to revolutionise how we manage guest profiles in Mews to supercharge your business. 🔍 About us:We are the Multi-property team. Our team is on a mission on understanding all the operations you need to perform cross-property related to your guests. We believe that centralising guest profiles within Mews can bring significant improvements to your guest services. 🤝 How you can contribute:Schedule a chat with us: Drop a reply to this post, and we'll coordinate a time that suits your schedule for a personalized one-on-one interview. This way, you can share all the current needs you're experiencing with us. Share Your Expertise: Don’t have time to have a chat? Simply drop in this post your feedback, ideas and wishes so we can collect them.Let's work together to revolutionise how hotels manage guest profiles and create memorable stays for everyone! Your insights can make a world of difference. 🚀
Hi there! Today the new kiosk app has been uploaded on our tablet and since then the camera icon for scanning ID´s does not show up on the screen! This makes it very difficult for us to check-in people properly. Anybody else that suffers from this problem? Thanks for your answer. Christina
Hey, Mews Community! 😉We've been getting some questions about Mews' editable history windows, so we wanted to provide a handy summary of how to make the most of them. These windows determine how far back in time you can modify reservations, ensuring you have full control over your property's operations. Here's what you need to know:The Editable History Window ⌛The editable history window in Mews lets you check guests in with a date in the past. Note: Mews considers the check-in time displayed in each booking, not the check-in time in your property's General settings.The Operational vs. The Accounting Editable History WindowMews offers two types of editable history windows: one for accounting and one for operations. The Accounting window is stricter, limiting changes to bill items to within one day. The Operational window is more relaxed, allowing actions like canceling a house use up to five days ago.Setting Up the Accounting Editable History WindowGo to the main menu > Settings &g
Hi,We have create packages room + breakfast, in the setup we have choose bill as package. If guest stay more than one night it’s show in one line stay 10/10 - 19/10 and the total price. We need to show to guest the price of the package per night, is it possible? and if yes how to do it?Thank you.
Dear Community, 🌸We've got a support tip this week that's coming straight from you, our awesome clients. We heard there was a bit of confusion around moving items on a bill, so we're here to clear things up.👉 Move Item:First things first, select the items you want to move. Once you select the first items, you'll notice a blue bar at the top of the billing screen appearing, showing the number of items you've selected and the total amount.One that same blue bar, you can find a "Move" button, once you click on it a new window appears. Next step is to select the correct bill, where you want to move these and also if you wish to move these to a different customer or a company. You can also create a new bill directly from this dialogue.👉 Move Bill:Now, here's where a mistake can be made. If you jump right to the "Move Bill" button on the right, the entire bill will get moved. You also get a new window, where you can select if you want to merge the billsThis feature is designed to reloc
Our new SMS package has been sparking lots of questions. ⭐ So, we're here with quick and easy answers to the things you've been wondering about. 🤔 1. Sending SMS Messages in Different LanguagesQ: Can SMS messages be sent in different languages based on the guest's phone number? A: SMS language is based on guest preferences, nationality, or enterprise language, falling back to English when none are available. 2. Guest Responses to SMSQ: Can guests reply to SMS messages? A: Our SMS system supports one-way communication; guest replies are not sent. 3. Online Check-In and SMSQ: Does completing online check-in without providing credit card information mark a reservation as checked-in? A: No, check-in only occurs when guests reach the final screen of the online check-in. 4. Error Messages for Undelivered SMSQ: Is there an error message for undelivered SMS replies? A: This depends on more factors, such as the device a guest uses and the country to which we send SMS. If we use a Sender na
Hello everyone Having some issues (mainly time related) while doing the housekeeping planning I shared an idea with @MarketaOupi while giving her my feedback about our recent migration from Amadeus Idmps to Mews I would like for you all to give your insight about it if you have the time so here it is paste from the conversation itself : The main concern for now is towards the housekeeping service and planning organizationI've seen already a lot of suggestions on the Mews Idea Forum and I think they really should be considered by the developping teamIndeed, even if Mews is a fantastic tool, it is still build as if the proprety using it held a different department for each task requested day by day. What I mean is for a smaller structure like the one I'm working at, every operation or almost are processed by the reception/frontdesk staff. We cannot afford to lose time and that is not the cas when we are trying to assign the rooms to our housekeepers.I think there should be an extra page
Hey there, Mews Community! 😎We've noticed some confusion around the "Unpaid Items/Deposits" section on the billing screen. Let's break it down for a smoother billing experience:"Unpaid Items/Deposits" isn't an open bill. It's where you can find transactions from sources like the kiosk, restaurant POS or basically any item not posted directly from the billing screen It's like a temporary holding area. Properties should review and move these items to the right bills. You can't move items back to "Unpaid Items/Deposits" anymore, and this change is by design. Also, you cannot add company details to it. During checkout when selecting "Close balanced bills" and "Checkout" , if you get an error message (see below), it means there are items in "Unpaid Items/Deposits" that need allocation. In a nutshell, keep your billing screen tidy by sorting items into their proper bills. Need help? Feel free to ask questions. Happy billing! 💰
Hi there 👋I’m Olivia, a Product Manager at Mews in our Guest Experience team.I'm looking for volunteers to hop on a call with me to talk about the digital guest journey.As you know we have solutions for the Booking stage (a.k.a the Booking Engine) and the Arrival stage (Kiosk & Online Check-in).Now we want to explore how we could go further and do more during the stay and as the guests leave.Imagine things like ordering room service from your phone, scheduling a laundry pick-up or maybe extending your booking in a couple of clicks. More digital self-service and less queuing or calling the front desk. 📱😍Are you experimenting with any of this? Are you interested but you don’t know where to start and would love for Mews to help? Are you using any other guest experience software? Are you as excited as I am about the possibilities? 😁🙌I would love to have a chat (and can keep it to 30 min).Let me know in the comments and I’ll reach out shortly to set up something.Thanks in advance ✨
Hallo zusammen,weiß jemand, ob es Änderungen in der Zuweisung von Stornobedingungen geben soll?Ich verstehe nicht, warum man die Stornofristen nicht unabhängig von einer Rate hinterlegen kann.@Mews gibt es nicht die Möglichkeit die Restriktionen als zusätzliches Reservierungsfeld einzubauen?Als Messehotel ist es echt anstrengend mit über 20 Raten arbeiten zu müssen, aufgrund verschiedener Stornofristen.Vielleicht hat ja jemand einen Anwendertipp? Danke und viele Grüße
Hey Community, We recently looked at out analytics of how people use our direct booking engine and figured that we loose more than 50% after people place their reservation into the busket. I wonder if there are some stats to see what causes this and how that looks like for other Propertys? Also wondering how to encourage people in the last step of the booking engine to actually make the booking. Happy to get some insights here :) BestHendrik
Mews payments: an interview with Charlie Delamare, Mews’ Solutions ArchitectCharlie shares his experiences from his previous life working in student accommodation on the drawbacks of manual payment processing and reconciliation, the risks of chargebacks and wasted time correcting errors. All amounting to lost revenue and poor guest experience.This led Charlie to select Mews. Mews’ payment automation transformed how his property functioned: they changed payment terms to mitigate risks which ensured payment of no-show fees, were able to re-sell cancelled rooms and enjoy accurate payment processing with no manual errors, resulting in increased revenue for his business.You can also learn more about Mews’ payment terminals here Payments Q&A with Charlie: When using terminals does the money go to our bank account directly, immediately? Money is paid T+3 days. You can read more about payouts here. As always, we are continuously working to better our offering so watch this space. Rega
Dear Mews community, 😎In today’s topic I will show you how quickly to access all preauthorizations made in your property. 🏠Navigate to Menu – finance – Payment card report. In options tick the box “Display preauthorizations” to view only those preauthorizations made in the selected period.Here is the explanation on filter functions: Start: Specify a start date to limit results to a specific time period. End: Define an end date to narrow results to a specific time period. Origin: Identifies the original payment source. Gateway: Payment made either via Mews Payments or an Adyen direct account. Manual: Refers to cards/preauthorizations charged manually. Type: Choose specific card types for viewing or select "Select all" to view all results. Format: Filter by the type of card used. Physical: Represents a payment card physically presented or expected to be presented by the customer at a later date. Virtual: Denotes a one-time payment card, often created by OTAs to
We're currently exploring parking solutions for our company and would greatly value your input. Could you please let us know which parking hardware company you currently use or recommend? Your insights will be incredibly helpful in tailoring our offerings to better suit your needs.
Hello everyone, With the new Kiosk Update coming our way, I wanted to take the time to start this conversation about how the Kiosk can be used within your hotel.During my time within the Onboarding team, I have seen different use cases on how the Kiosk was utilized.Yet, before I go into this topic, should you not know what the Kiosk is about, please find more information here and be informed that the Kiosk is available to everyone having the professional or enterprise subscription.Summarized it provides the option to the guest to fully check-in by themselves, thus filling in the registration card, creating the room key-card and paying the outstanding amount if applicable.Before you start thinking about where to place the Kiosk, I would recommend thinking about how to use it.Broken down, there are basically two ways here. You could either use the Kiosk as a fully self-serviced device, that the customer could use by themselves.Or you could also use it in the so called “Staff-Mode”. The s
Have you ever wondered how much you've collected in deposits for future reservations? If your property is using the deposit function in Mews, you now have a powerful tool at your fingertips with the latest release in Mews Analytics, the Deposit Ledger. Here's how to make the most of it. Here's how to make the most of it:1. Keep Tabs on Deposits and Prepayments🔹Track every guest's deposits and prepayments effortlessly.2. Easily Reconcile and Update Status🔹Access a comprehensive list of deposits and payments with clickable links to invoices, simplifying reconciliation and status updates.3. Spot Discrepancies and Errors🔹Quickly identify any discrepancies or errors in deposit amounts or dates, ensuring financial accuracy.4. Optimize Cash Flow Evaluation🔹Take control of your enterprise's cash flow by checking deposits for future reservations. What is very important to check is the the Deposit Ledger's lower section and especially I would like to highlight these three columns:- URL: Clic
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