Product best practice

Hey Mews Community! 🚀Hope you all had a fantastic New Year! We're back, and we've noticed some questions floating around about handling open bills in Mews Operations. So, we've got you covered with a quick guide to make your life easier!Getting Started: Understanding Open Bills 📃In Mews Operations, you have the power to assign multiple profiles to open bills. The Billing tab on both customer and company profiles provides a centralized hub to view bill owners and their associated profiles. This ensures quick retrieval of information, making your daily tasks a breeze.Quick View of Open BillsFinding open bills is a breeze. Use the search bar to locate your profile, head to Billing, and click on the specific bill. Mews gives you the details in the Owned by and Associated with fields.Bill Owners - Quick PeekThe Owned by field reveals the primary bill owner. Click their name to see more. Want to change it? Click the edit button.Associated Profiles - Just a Click AwayThe Associated with fie

Hello Mews community! 🎉🏨With the holiday season upon us, it's time to talk about something festive—holiday vouchers! How are you creating enticing voucher opportunities for guests to celebrate the holidays at your property? Share your creative ideas and success stories! 🎇Some properties can issue vouchers for stays or services. Let's explore the various ways vouchers can be utilized—whether it's for gifting a stay or enticing future bookings. What's your take on leveraging vouchers during the holiday season? Understanding VouchersVouchers offer a versatile tool for managing promotions and discounts. With Mews Operations, you can use vouchers to give special customers , companies, or travel agencies access to special rates. This flexibility allows you to tailor promotions, increasing revenue, enhancing customer loyalty, and opening up marketing opportunities. Types of Vouchers 🎁Public Vouchers: Available to guests for use in the booking engine, such as a 'Valentine’s Day voucher' wi

Dear Mews Community, 🍀In response to repetitive inquiries, this week's support tip sheds light on Average Daily Rate (ADR) calculations and how various reservation types may or may not impact it. Let's address some common questions:House use: When creating house use reservations, rest assured that it doesn't affect your ADR. ADR is the average price paid for rooms sold. Since house use is not a sold room and doesn't remove spaces from your inventory, it doesn't impact your ADR. Out of Service (OOS): Rooms marked as Out of Service (OOS) also have no effect on your ADR. These rooms remain available for sale, ensuring they are not deducted from your inventory. Office Spaces: We understand that some hotel rooms may be repurposed as offices. If these office spaces are still bookable by guests, they won't affect your ADR. As long as these spaces remain in your inventory and can be sold, your ADR remains unaffected.For more detailed insights, you can explore our comprehensive guide on "What

Hey fellow hoteliers! 🏨✨ As we gear up for the holiday season, let's dive into a crucial topic that impacts many of us—expiring corporate rates. Negotiating rates with corporate giants or airlines is a norm, but the challenge arises when these rates are set to expire at the end of the year. 🎊🗓 A quick recap: Corporate rates are often negotiated in exchange for a set number of rooms or nights within a given period. For instance, a company might propose bringing 500 room nights in exchange for a sweet deal like £99 a night, including breakfast. These negotiated rates are usually booked through large travel agencies on behalf of the corporate clients.  Now, here's the real kicker—although these rates are typically negotiated for the entire year, they're often only loaded into the system from January 1st to December 31st. The catch? Negotiations can continue well into the new year. This means that if discussions extend beyond December 31st, your corporate rate might suddenly disappear. 

Did you know that our Point of Sale (POS) system is your holiday helper for creating seamless and smart solutions? This Christmas, elevate your offerings and enchant your customers with customizable product bundles and promotions! 🍔 Introducing the £12 Christmas Burger Menu: Give your customers the joy of choice with our innovative product bundles. The Christmas Burger Menu, priced at £12, lets your patrons build their own festive feast. From savory toppings to mouthwatering sides, the possibilities are endless!🌟 Effortless Navigation with Mews POS: Our POS system makes it a breeze for your staff to handle diverse menus and discounts. The Christmas Burger Menu takes up just one slot in the shortcut grid, ensuring swift navigation between various offerings. This not only accelerates service but also consolidates popular choices in one accessible place.🧾 Visibility on Invoices - Your Choice: Tailor your invoices based on legal requirements and preferences. You have the flexibility to

Greetings hoteliers! 🌟🏨 As we approach the end of the year, it's not just about holiday decorations—it's also the Negotiated Rate Loading season! 📊 With potentially over a hundred corporate rates to manage, the hustle is real. How do you handle this annual rate management push? A reminder from one of our experienced members: It's good practice to extend corporate rates beyond the end of the year. This ensures that even during ongoing renegotiations, your property continues to capture that lucrative corporate business. Share your thoughts on this strategy and how it has impacted your hotel's bottom line! 💰 Now, diving into the Negotiated Rate Loading season: Some properties may have in excess of 100 different corporate rates, catering to businesses in the surrounding area. Imagine the diverse corporate clientele—business travelers, tradesmen, workers—all contributing to your property's success. As the year-end approaches, there's a significant push to update and load these rates. Wi

Hello Community,We have learned that a common source of confusion arises when users attempt to refund a charge from a bill marked "To be Paid" without applying a credit first. This can lead to unintended consequences, increasing the balance instead of reducing it. To maintain clarity and accuracy, follow these essential guidelines:1. Refunds Only When "To Be Refunded" is Indicated 💸Process refunds only when the bill clearly indicates a "To be Refunded" status. Create a credit through a rebate or a direct adjustment on the open bill.2. No Refunding on "To Be Paid" Without Creating Credit 🚫Avoid refunding charges directly onto a "To be Paid" bill without first creating a credit. This ensures the refund subtracts from the balance as intended.3. Align Actions with Bill Status ⚖️Execute charges when the status is "To Be Paid" and refunds when the status is "To Be Refunded." Posting a charge creates a "To Be Paid" status, while posting a credit triggers a "To Be Refunded" status.4. Underst

The Power of Modern POSHigh levels of stress can affect any hospitality setting, from restaurants to hotels. The solution? Embrace modern point-of-sale technology, like Mews POS, to alleviate stress and enhance guest experiences. Features like digital ordering, split bills, and online payments can expedite service and elevate guest satisfaction. 🛍️💳Inventory Woes and Cloud SolutionsInventory management can be a challenge due to manual stock checks and guesswork. To resolve this, a digital solution with integrated inventory management, such as Mews POS, can help teams track, analyze, and order with confidence. This system also facilitates real-time ingredient updates, eliminating the need for manual stock management. 📊🍅Streamlining AccountingAccounting can be a headache, but Mews POS has it covered. The system tracks deliveries, manages costs, streamlines purchasing, and integrates guest payments, eliminating the need for deciphering handwritten notes and streamlining the entire pro

In our community tip of the week, we're sharing a recent update to streamline company billing on our platform.Previously, you had the option to "Add company details" to a billing screen, which combined guest and company information on a single bill.Now, we have introduced a dedicated company bill feature for a more organized billing process. Here's how it works:Proper Company Bill: With the recent changes, a company bill only contains company details in the top part of the bill. To create a proper company bill, move the entire bill to the company profile. This ensures that only the company's information is displayed.   Guest Bill with Company Attached: In the past, attaching a company to a bill also included guest information, which was referred to as a company bill. However, this has now been refined. If you attach a company to a bill but still have guest details on it, the system will notify you that it's not a company bill. This is a guest bill with the company attached.   To make

Hey, Mews Community! 😉We've been getting some questions about Mews' editable history windows, so we wanted to provide a handy summary of how to make the most of them. These windows determine how far back in time you can modify reservations, ensuring you have full control over your property's operations. Here's what you need to know:The Editable History Window ⌛The editable history window in Mews lets you check guests in with a date in the past. Note: Mews considers the check-in time displayed in each booking, not the check-in time in your property's General settings.The Operational vs. The Accounting Editable History WindowMews offers two types of editable history windows: one for accounting and one for operations. The Accounting window is stricter, limiting changes to bill items to within one day. The Operational window is more relaxed, allowing actions like canceling a house use up to five days ago.Setting Up the Accounting Editable History WindowGo to the main menu > Settings &g

Dear Community, 🌸We've got a support tip this week that's coming straight from you, our awesome clients. We heard there was a bit of confusion around moving items on a bill, so we're here to clear things up.👉 Move Item:First things first, select the items you want to move. Once you select the first items, you'll notice a blue bar at the top of the billing screen appearing, showing the number of items you've selected and the total amount.One that same blue bar, you can find a "Move" button, once you click on it a new window appears.   Next step is to select the correct bill, where you want to move these and also if you wish to move these to a different customer or a company. You can also create a new bill directly from this dialogue.👉 Move Bill:Now, here's where a mistake can be made. If you jump right to the "Move Bill" button on the right, the entire bill will get moved. You also get a new window, where you can select if you want to merge the billsThis feature is designed to reloc

Our new SMS package has been sparking lots of questions. ⭐ So, we're here with quick and easy answers to the things you've been wondering about. 🤔  1. Sending SMS Messages in Different LanguagesQ: Can SMS messages be sent in different languages based on the guest's phone number? A: SMS language is based on guest preferences, nationality, or enterprise language, falling back to English when none are available.  2. Guest Responses to SMSQ: Can guests reply to SMS messages? A: Our SMS system supports one-way communication; guest replies are not sent.  3. Online Check-In and SMSQ: Does completing online check-in without providing credit card information mark a reservation as checked-in? A: No, check-in only occurs when guests reach the final screen of the online check-in.  4. Error Messages for Undelivered SMSQ: Is there an error message for undelivered SMS replies? A: This depends on more factors, such as the device a guest uses and the country to which we send SMS. If we use a Sender na

Mews payments: an interview with Charlie Delamare, Mews’ Solutions ArchitectCharlie shares his experiences from his previous life working in student accommodation on the drawbacks of manual payment processing and reconciliation, the risks of chargebacks and wasted time correcting errors.  All amounting to lost revenue and poor guest experience.This led Charlie to select Mews. Mews’ payment automation transformed how his property functioned: they changed payment terms to mitigate risks which ensured payment of no-show fees, were able to re-sell cancelled rooms and enjoy accurate payment processing with no manual errors, resulting in increased revenue for his business.You can also learn more about Mews’ payment terminals here Payments Q&A with Charlie: When using terminals does the money go to our bank account directly, immediately?  Money is paid T+3 days. You can read more about payouts here. As always, we are continuously working to better our offering so watch this space.    Rega

Dear Mews community, 😎In today’s topic I will show you how quickly to access all preauthorizations made in your property. 🏠Navigate to Menu – finance – Payment card report. In options tick the box “Display preauthorizations” to view only those preauthorizations made in the selected period.Here is the explanation on filter functions: Start: Specify a start date to limit results to a specific time period. End: Define an end date to narrow results to a specific time period. Origin: Identifies the original payment source. Gateway: Payment made either via Mews Payments or an Adyen direct account. Manual: Refers to cards/preauthorizations charged manually. Type: Choose specific card types for viewing or select "Select all" to view all results. Format: Filter by the type of card used. Physical: Represents a payment card physically presented or expected to be presented by the customer at a later date. Virtual: Denotes a one-time payment card, often created by OTAs to