Product best practice

 VOTE FOR THIS FEATURE !!!! This feature would prominently display the current date and time of the hotel's location directly on the dashboard.The rationale behind this request stems from the challenges faced by our team in managing operations across multiple time zones. As the Action log and queues are aligned with the hotel's local time, having a quick and easily accessible reference point on the dashboard would significantly enhance efficiency for those of us coordinating from offices around the globe.Implementing this feature would not only improve the workflow for remote teams but also ensure a unified approach to scheduling, planning, and executing tasks in accordance with the hotel property's local time. This would be particularly beneficial for st

Is guest experience important to you? Are you tracking repeat guests? Looking to decrease your dependency on OTAs? If this resonates with you, and you're considering starting a loyalty program or are already operating one, we would love to meet you and learn more about it. Thank you.

Hello to all group enthusiasts! In this video, I am excited to introduce you to the next chapter of Group Management in Mews with Allotments.Allotments is a combination of multiple features that allow for better contract management with travel agencies and corporate groups. I will highlight key elements, such as multiple release rules and pick-up distribution, which provide more flexibility and automation. Watch this video to learn how these features can save time, increase revenue, and improve efficiency in managing group bookings.We have received a large volume of feedback from properties who would like to learn more about this functional. If you would be interested in a session to cover this in more detail. Please do lest us know by responding to this post.  

Hello MEWS Community!  We are currently exploring options for optimizing our group booking procedures, and I'm particularly interested in learning from those with experience in hotels using a 2 or 3 tier inventory system.If you have any recommendations or are associated with a hotel that utilizes such an inventory structure, I would greatly appreciate your insights. Your valuable input can help us enhance our guest experience and streamline our operations.Additionally, I am keen to discuss group booking procedures with hotel representatives who have successfully managed bookings for larger groups. If you or someone you know is knowledgeable in this area, please feel free to reach out to me. I am eager to learn more about best practices and strategies to improve our booking processes.Thank you for your time, and I look forward to connecting with fellow professionals in the industry.

We are excited for the release of the new Product checklist to Mews! In this video, I will introduce Mews new Product checklist that is revolutionizing the traditional breakfast list. With this digital solution, we can eliminate the hassle of paper lists and provide a more efficient and informative experience for both guests and staff. I will demonstrate the features of the checklist, including real-time occupancy updates, allergy notifications, and easy reservation management. Watch this video to learn how Mews is transforming breakfast and beyond.  

Track your payouts for greater clarity with the new Payout report.The new Payout report in Mews Operations is here to answer your crucial question: "Where is my money?" The report gives you an accurate view of your collected funds so that you can reconcile your payments faster.You can read more about the report

When creating packages most properties add the product price on top of the night price 🛌🍴 What happens if your product is already included in your night price (the one you set up in the rate) but you still need to show the ventilation on your accounting report? 📊 It is actually quite easy to set up!The idea is to create twice the same product and add them both to the product rule. One product will have the actual price of the ventilation and be linked to the correct accounting category and the other product will have the price in negative and be linked to the accommodation category. Of course when creating the product the option “bill as package” should be ticked in both the product and the general bookable service settings. 🔧Since the negative product will only be used for the package I recommend disabling both the options “offer to customer” and “offer to employees”. 🚫

Good morning everyone, We have just been hit with a 3000 USD chargeback claim. It turns out a stolen credit card was used.A guest entered a false name for the reservation that matched the stolen credit card. They used the self check-in at the MEWS Kiosk, but they entered an incorrect passport number. (on purpose obviously) Unfortunately, the Kiosk does not validate passport information, so it depends on people being honest. I think it would help us enormously if we would be able to scan and save the passport copy from the MEWS Kiosk during the self check in. I understand there might be some hardware purchases (like a passport scanner) we’d need to do, but I’m just looking for a solution to this problem.Please note that whatever solution we need will need to be done in the self check in, as we are a hotel without a reception desk, just self check in stations.  How do other hotels avoid credit card fraud during self check

Good morning everyone, We have just been hit with a 3000 USD chargeback claim. It turns out a stolen credit card was used.A guest entered a false name for the reservation that matched the stolen credit card. They used the self check-in at the MEWS Kiosk, but they entered an incorrect passport number. (on purpose obviously) Unfortunately, the Kiosk does not validate passport information, so it depends on people being honest. I think it would help us enormously if we would be able to scan and save the passport copy from the MEWS Kiosk during the self check in. I understand there might be some hardware purchases (like a passport scanner) we’d need to do, but I’m just looking for a solution to this problem.Please note that whatever solution we need will need to be done in the self check in, as we are a hotel without a reception desk, just self check in stations.  How do other hotels avoid credit card fraud during self check

Hello everybody!I am currently in the process of setting up our system as a new customer.Is there a way to add a html snippet anywhere that is used as a footer in all outgoing emails to customers / guests? Since legally we are required to include certain company information on any official communication, that would by great. Because as of now it looks like I had to manually add and maintain this info in all email templates in all languages. A very tedious and inefficient work…Any ideas? Maybe a good idea for a new feature ?Best regards,JP.

Dear community of users! Dear colleagues!There is a feature request for free Open API access for all subscribtion tiers on feedback.mews.com.What Do you think about it? If you would like to support it, visit the link below and vote it up!https://feedback.mews.com/forums/955688-connectivity/suggestions/46308967-open-api-for-starter-and-pro-packageMy personal view: the data belongs to us, the customers! Full API access should be the standard, no matter which tier your are on. It's useful for inidividual solutions if IT knowledge and capabilities are available in-house. Sometimes you just need a small tool to extract some data because MEWS doesn’t have the report built in, or whatever … what are your thoughts about it.Open and free API access is one of the major selling poin

Hello everyone Having some issues (mainly time related) while doing the housekeeping planning I shared an idea with @MarketaOupi while giving her my feedback about our recent migration from Amadeus Idmps to Mews I would like for you all to give your insight about it if you have the time so here it is paste from the conversation itself : The main concern for now is towards the housekeeping service and planning organizationI've seen already a lot of suggestions on the Mews Idea Forum and I think they really should be considered by the developping teamIndeed, even if Mews is a fantastic tool, it is still build as if the proprety using it held a different department for each task requested day by day. What I mean is for a smaller structure like the one I'm working at, every operation or almost are processed by the reception/frontdesk staff. We cannot afford to lose time and t

Hello everybodyWhile setting up Mews and especially the breakfast products we put them as consumed “before night” and not “after night” as we should have. It escaped the vigilance of our account manager and ours...😩 The result is that now while printing our F&B breakfast list (using the products report) there is 1 day gap. Indeed the number of the breakfasts products for let’s say the 15th of November is actually the one of the 14th of November and so on (see below): We have tried to correct it of course by setting the concerned products to “after night”, but it does not seem to be updating everyhting that as already been registered in Mews. And there are already thousands of reservations and products registered... Do you know if there is way to do an automatic refresh/update, passing the products from co

Hi allI’ve inheritied a bit of a mess and I see in Expedia I have “Standalone Rate” and “Package Rate”.  When I’m doing the mapping from MEWS → SiteMinder → Expedia; I’m choosing the Standalone Rate.However in the Siteminder help file it says:Package ratesPackage rates are displayed with the word "Package". This type of rate is a price-bundle deal consisting of products, services, and extras — from flights, car rentals, and insurance, to tours and other activities. Their prices are calculated by Expedia, so our platform does not send pricing to Expedia. Restrictions are also frequently blocked by the channel.💡 Like linked rates, these rates share availability with the “SellRate” and must be mapped. I don’t see how to map these?  Any thoughts?  Should I disactivate the Package rates in Expedia? Merry Christmas!

Hey Community, We recently  looked at out analytics of how people use our direct booking engine and figured that we loose more than 50% after people place their reservation into the busket. I wonder if there are some stats to see what causes this and how that looks like for other Propertys?  Also wondering how to encourage people in the last step of the booking engine to actually make the booking.  Happy to get some insights here :) BestHendrik

 Hi all,As I’m guessing some of you have been, I’ve been butting my head against the Google ecosystem wall for years now.  I never seem to get the pieces working correctly with each other.ie.How do I tie my ads account to my Google Hotel Profile? I can see analytics, but not of the Booking Engine conversions I can see rates on Hotel Search, but not sure I’m doing it correctly. I can run and ad, but not track its results. How can I ensure my information is consistent across all needed data points to ensure we’re not flagged. What are best SEO practices as of 2023?Does anyone know an expert?Can point me to some good step by step tutorials?ThanksEthan  

Hi Everyone,I wanted to see if anyone has ran some kind of charitable donation program through Mews where guests can donate an amount to a certain cause or organization when booking or during their stay? I know there is a Hotels for Trees integration/partnership with Mews, but is there any other organizations that there is a potential for a direct partnership?

TIP OF THE WEEK: Simplifying rate groups in Mews and how to organize and display rates effectively Rate groups are like folders that contain different rates with similar rules for settlements and cancellation fees. However, creating these groups needs more than just rates that look alike. When we group rates, we must think about how they appear in the Mews Booking Engine. Here's the thing: only the cheapest rate in a group will show up. So, if you have two rates in one group, only the cheaper one shows, and the more expensive one gets crossed out. Consequently, even if two rates share cancellation policies and settlements, they need separate groupings to ensure visibility. For example, let's say you have a "Fully Flexible" rate and a "Fully Flexible Breakfast Included" rate. Even if they have the same rules for se