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Product best practice

Share your way of doing things and learn from others

  • 187 Topics
  • 530 Replies
187 Topics
Ethros
EthrosHelper
posted in Product best practice
Payment Report -> Filtering by Department

 Hi all - made a Feature request - seeing if anyone else is having a similar issue?When I am doing my audit, I am auditing by the department.It would be very helpful to have the ability to filter the Payment Report by Department, such that I can audit specific sets of credit card receipts, cash transactions, etc.https://feedback.mews.com/forums/918232-mews-operations-pms/suggestions/46346374-payment-report-filtering-by-department Does anyone have a solution they use for this?

180
Ethros
1 year ago
Mick
Guru
MickGuru
posted in Product best practice
Daily PMS Auditing

Hello Mewsers,I am curious to know if you have a daily Mews auditing process. If so, could you share what reports you review and what actions you take based on the data?In the past, we have monitored the below using night audit reports generated by the PMS.Nightly rates Guest owing Cancellations Refunds Cash sales, Staff performance Agent rates / Debtor transfersHowever with Mews we currently do not have a consistent auditing process.I would appreciate learning about the approaches, helpful reports, and methods (manual or scheduled reports) that others are using.

1412
U
1 year ago
IgorK
IgorKHelper
posted in Product best practice
Keeping up with Mews Updates

Hey folks, I was wondering how do you handle Mews updates in your organization?We have been experiencing quite some pressure to update training materials and reacting to Mews releases when certain features become available.We often have to:Evaluate the update - is it a technical advantage / does it require updating 3rd party integrated systems / does it break anything / do we need to change a SOP. Find a way to communicate this with the wider teams - adequate communication frequency v/s spam.What are your best practices controlling the flow of information?How do these align with the notifications available on Mews PMS itself?What system do you use to communicate effectively (email, workplace, newsletters)? Thanks!

2348
IgorK
1 year ago
Mariusz Siwkowski
Mariusz SiwkowskiHelper
posted in Product best practice
Communication of Incidents not only via E-Mail but as well via Community?

Hello together,how do you feel about having a group at the community “MEWS INCIDENT” which you can sign for.If signed members getting Mews incidents and updates (same than subscribing at https://status.mews.com/ ).Additionally users so having the possibility asking questions regarding this incidents and sharing ideas how to handle until incident is resolved.As well I would like to see more topics here than currently posted via E-Mail. p.a. there is a bug at the moment where users can do changes of property settings without the right “manage property settings”.This would be something I´d love to see here and get information as this effects potentially every property world wide. What do you think? BestMariusz

601
IgorK
1 year ago
Ethros
EthrosHelper
asked in Product best practice
How is an optional reservation confirmed without credit card?

Am I crazy to think the current SOP for optional reservations in MEWS does not make sense? Currently:FD: Manually create Optional Reservation MEWS: Optional Reservation Email sent GUEST: clicks on email and then “Confirms” MEWS: Reservation Confirmed MEWS: “Reservation Confirmation” automatically sent to guest which contains link to “Online check-in” FD: Requests Guest to check-in online (even though stay date could be months in advance) so that credit card details are taken GUEST: Checks in Online (hopefully!) and enters CC info FD: We can charge the reservationThat Step 6 winds up being very confusing and frustrating for guests. As they don’t understand why their reservation is not confirmed after they get a confirmation email. Isn’t it the card information that confirms the reservation?  Isn’t a reservation without payment information is fundamentally not confirmed? Am I wrong on this?Thanks!Ethan

16511
Sarah.Masterton-Brown
Community Manager
1 year ago
Robin Gustavsson
Robin GustavssonSenior Contributor
posted in Product best practice
Idle sign out

Hey!Anyone else that has experienced that (especially) front desk staff are not signing in on their own accounts, and rather just use the account already logged on?I feel like an automatic sign-out after being inactive for 10-15 minutes might help (if autofill-in can be disabled). This would also be beneficial for security reasons.How have you approached this?

811
Mick
Guru
1 year ago
Joanna.Svehlova
Mews Employee
Joanna.SvehlovaMews Employee
posted in Product best practice
Did you know: The Queues

Hi Community, Don't forget to check our Queues regularly under The Main menu  > Queues >You may check on specific inventory updates, device errors, emails sent and many more.This great functionality is available for admin users and can answer many of your doubts.Enjoy 😊

240
Joanna.Svehlova
Mews Employee
1 year ago
Mick
Guru
MickGuru
asked in Product best practice
How do you sell products without adding to a Guests Profile without utilising a POS.?

We have a customer profile setup called ‘House Account’ this is shared across the enterprise & when a member of the public walks by & wants to purchase a product, we use the house account to process the sale.  The House Account is now very slow to load, due to a large amount of closed bills & payments.  We were suggested to create new house accounts each month, but unwilling to do that as the database will get messy very quickly.  If the guest is staying in house with us, we are encouraging staff to look up the guest to add the sale however some sites are very busy & if the guest purchases washing powder, bottle of water etc.. it is quicker for the staff to add to the generic house account rather than getting the guest details to add to their account. Really keen to hear if you have experienced this challenge & what you’ve done to overcome it. 

1526
Georg Gaag
1 year ago
Georg Gaag
Georg GaagHelper
posted in Product best practice
Autofill for Mews booking engine

I realised that the Mews booking engine does not use labels for the form (first name, last name, email address, ...). Autofill won't work properly.Most browsers support autofill and I think Mews should make use of that. It will bring more convenience for guests.I posted this as an idea in the Mews feedback forum. If you like, feel free to vote. :) https://feedback.mews.com/forums/918733-mews-guest-journey/suggestions/46136098-autofill-for-mews-booking-engine

832
Georg Gaag
1 year ago
Raphael Simcic
Raphael SimcicHelper
posted in Product best practice
How to manage staff shortages in Hotels

We are currently struggling in many countries with the fact that it is becoming increasingly difficult to find suitable personnel. We have been dealing with this issue for some time now, which is why we also rely on MEWS. Our focus is on the following points:- Modern tools make the workplace more attractive. This gives us a competitive advantage also for younger generations.- Thanks to interfaces and a high user experience, we can reduce our routine work such as entering reservations, creating accounting reports, marketing, etc. by up to 60%.- We increasingly deploy staff in different departments at the same time and follow a holocratic approach.What is your experience with the staff shortage? And what measures are you taking in hoteltech to counteract it? Do you have best practices around MEWS?

684
Georg Gaag
1 year ago
DanS.
DanS.Helper
posted in Product best practice
Chabots/AI for website

So, who has a chabot on the website? Which one? Does it convert? Does it answer all channels and if not, which ones?Pls, go one, tell us more. Dan

1012
DanS.
1 year ago
R
rene.hansApprentice
posted in Product best practice
Google Ads integration

I was recently contacted directly by Google to pilot with them for a new ads product. This is apparently more than sending the rates, availabilities... from MEWS to Google - something a lot of hotels running MEWS might already have. The bottom line is spending money based a on cost per click / commission model to rank higher as the OTAs and generate more revenue (which is Google’s promise, at least main assumption). I’m wondering how I can measure direct bookings related from a Google campaign? We run the integrated MEWS booking engine. Without being able to report on the success of a campaign I’m not willing to spend any incremental budget on that. Is anybody familiar with this topic and can help me regarding the backend integration? Thanks

2574
CharlieDelamare
Mews Employee
1 year ago
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