Product best practice

I'm looking around for the best solution for the ID scanner. According to the statement for our setup manager, all data relevant for the country should be transferred with the Mews scanner. Now I have made some tests and e.g. no address is transferred for the German ID.Are there any recommendations for external scanners?Thanks for your input.

Here are some misconceptions that could occur when a hotelier considers building a booking engine via open API within a PMS:  It’s quick and Easy: Building a booking engine integrated in a PMS might seem straightforward, especially if there are existing open API or frameworks available. However, integrating a booking engine involves considerations such as real-time availability updates, pricing synchronization, and seamless data flow between the booking engine and other modules of the PMS. It requires careful planning and development to ensure smooth functionality and guest experience.  One size don’t Fit All: Each integration is unique, depending on factors such as the PMS provider, the complexity of the booking engine, and specific business requirements. Assuming that a generic integration solution will work for all situations could lead to compatibility issues, data inconsistencies, and sub-optimal performance.  It’s just a technical task: Building an integration involves more t

Within the vibrant ecosystem of Mews, where innovation and progress are constants, developers often find themselves at the forefront of change. As we journey through this dynamic landscape, it's inevitable that we encounter pivotal questions that shape our approach to development within the Mews platform:  How do you keep up with Mews updates and deprecations? What are the costs associated with adapting to these updates? How long does it typically take for an update to be implemented? In what manner would you prefer Mews to release these updates?  Join the conversation and share your perspectives on these crucial topics in the comments below!

Study the certification process in order to prepare for what's to come.Allocate for sufficient time for API reviews, feedback and potential bug fixes to the integration until it passes certification successfully.Document the milestones listed above and share the document with the Mews Technical Partnership team. This will facilitate the API reviews and eventual creation of your integration.Have you found a process or step that helped you prepare for certification?

Hello,I am a new to Mews and am currently at the beginning stages of opening our property.I was wondering if anyone would be able to share any advice / guidance on creating a Front Office Checklist. Any tips or best practices would be greatly appreciated.Thank youYasmin

When someone looks for a hotel on Google and sees the different prices, there is often many different options that can be considered “sketchy” (Bluepillow for example). I’m curious to see what your experiences are from these “OTA’s” that you may not have connected or agreed to but show up anyways. Do you know how they get their prices? How do you get them turned off? Will Google help with this or do you need to reach out to each OTA individually?

We are looking for a handy payment provider for a voucher booking feature.As far as I understand MEWS payments doesn’t allow the use of its payment function for other processes e.g. a voucher booking tool. So what is the best solution to this problem. Do you have any suggestions. Obviously a separate stripe/adyen account would be an option and would prob. add additional payment options, but maybe anyone has a recommendation we could have a look into. Thanks for any suggestions...

Hello everyone, I am curious about your thoughts and solutions:To those of you who allow guest to choose their own specific room at an extra charge.How do you manage this practically and system wise. To my knowledge this is not a feature in mews (yet). How does your Revenue Manager feel about having a space “blocked” for X nights when a different room could have resultet in an additional room being sold? To those who have chosen not to: how come?what were your thoughts and processes?looking forward to hearing from all of you :)

Hello everybody This thread is not quite a new one but more of an addition to an already existing topic (see below)Indeed, on the feedback forum, I came accross an additionnal trick explained in order to have a PO number appearing on the invoice as it is possible for the reservation linked to a travel agent but for company reservation related. I’ve been using it since October 2023 and it work pretty fine You can just create a dedicated “fake” travel agency profile called for example **PO Company** (you can of course use an already existing “real one” . You will understand why further below) When you encode a company reservation you just then have to also put up the travel agency to obtain the “Travel agency confirmation number” case (see below) You then put your PO number and you are good to go NB: you can also delete afterwards the “not needed on the invoice or reservation folio”-travel agency without deleting the “Travel agency confirmation number” case => Hence no confusion NB 2

We have 4 Massage Rooms in our Spa. We are thinking of adding them as a bookable/ hourly service in mews. Is anyone doing that already and can help with experiences? The main Problems we see yet are thatwe can only book full hours in the reservaition interface we have added 1 rate for each masseur, but we cannot restrict the rates with availabilities, so 1 masseur could get booked multiple times

Hello,  To improve your experience in using Mews, we’re considering some adjustments to payment-related names and descriptions.Would you help us by sharing your thoughts in our two short surveys? It should not take more than 3 minutes and you can always skip open-ended questions.Your answers will help us come up with words that are easy to understand for everyone.Settlements Payment typesThank you, 

Hi there!Currently when a rate is setup as based upon another rate (base rate) it is only possible to setup one fixed adjustment. However, since we offer rates with and without breakfast, occupancy based adjustments need to be different between rates with and without breakfast (for example).Wouldn’t a setup option be nice that allows to not derive all room / occupancy prices from the base rate,  but only derive the base rate by a certain adjustment and setup the occupancy adjustments and room type adjustments.So like:Base rate: xyz-Rate (← the one the new rate is derived from)Options:A: derive only base rate (room type and occupancy adjustments can be set in the derived rate, just as in a normal rate, only base rate itself cannot be set manually) B: derive base rate and room rates (only occupancy based adjustment can be set in the derived rate, base rate and relations of rates for room types is derived from base rate) C: derive all rates (the currently only available option - only fixe

Dear Community,I hope you're all doing well! 😊After launching our Product Checklist, we're dedicated to enhancing it based on your valuable feedback. Our proposed improvements include features such as saved filtering options, bulk actions and more.We'd greatly appreciate your help in testing the interactive prototype and answering a few questions. It should only take around 4-7 minutes of your time.https://app.useberry.com/t/ddp4s8MOv516BV/If you have any further questions or comments, please feel free to leave them at the end of the prototype when prompted, or you can share them here. If you'd like us to follow up directly, please also leave your name and/or contact details.Thank you for your time! 😊ZuzanaProduct Design Lead

 VOTE FOR THIS FEATURE !!!! This feature would prominently display the current date and time of the hotel's location directly on the dashboard.The rationale behind this request stems from the challenges faced by our team in managing operations across multiple time zones. As the Action log and queues are aligned with the hotel's local time, having a quick and easily accessible reference point on the dashboard would significantly enhance efficiency for those of us coordinating from offices around the globe.Implementing this feature would not only improve the workflow for remote teams but also ensure a unified approach to scheduling, planning, and executing tasks in accordance with the hotel property's local time. This would be particularly beneficial for streamlining communications and operational tasks that are sensitive to specific time frames.I believe the inclusion of a Local Time/Date display would be a valuable enhancement to our PMS software, fostering better connectivity and oper

Is guest experience important to you? Are you tracking repeat guests? Looking to decrease your dependency on OTAs? If this resonates with you, and you're considering starting a loyalty program or are already operating one, we would love to meet you and learn more about it. Thank you.

Hello to all group enthusiasts! In this video, I am excited to introduce you to the next chapter of Group Management in Mews with Allotments.Allotments is a combination of multiple features that allow for better contract management with travel agencies and corporate groups. I will highlight key elements, such as multiple release rules and pick-up distribution, which provide more flexibility and automation. Watch this video to learn how these features can save time, increase revenue, and improve efficiency in managing group bookings.We have received a large volume of feedback from properties who would like to learn more about this functional. If you would be interested in a session to cover this in more detail. Please do lest us know by responding to this post.  

Hello MEWS Community!  We are currently exploring options for optimizing our group booking procedures, and I'm particularly interested in learning from those with experience in hotels using a 2 or 3 tier inventory system.If you have any recommendations or are associated with a hotel that utilizes such an inventory structure, I would greatly appreciate your insights. Your valuable input can help us enhance our guest experience and streamline our operations.Additionally, I am keen to discuss group booking procedures with hotel representatives who have successfully managed bookings for larger groups. If you or someone you know is knowledgeable in this area, please feel free to reach out to me. I am eager to learn more about best practices and strategies to improve our booking processes.Thank you for your time, and I look forward to connecting with fellow professionals in the industry.