Product best practice

Is there a recommended process for back-ups of Mews reservations in case of a Mews system outage? How do you know who has a reservation with you tonight?We scheduled a daily reservation report sent to an Email.Does anybody have a better solution for this?Thx Max

First things first: This post dives into some technical details about the Mews mailing templates and therefore is probably not suitable for everyone 🤖.Lets be honest: The customization options for the mews mailings and the entire mailing handling is a bit lacking 🫠.Especially frustrating is that mews adds content around the actual mailing so even if you edit these templates there is still a logo on top you probably don’t want in this form and some text at the bottom 😩.I know that Mews is probably aiming for a very stress free system that mostly just works out of the box but i don’t think they should hinder “power users” unnecessarily that need to adjust these (fully) 😉.–––Right now i am exploring ways to tackle this problem and to bring our Mews mailings to a visual level that is appropriate and matching our other communication 🙌.The first step was looking into the mailings code and search for ways to handle that unwanted content. Because Mews is adding this around the template yo

Mich verwundert es sehr, dass es hier offensichtlich niemanden gibt, den die monatliche Zeitachse irritiert. Es gibt eine Ansicht nach Stunden, eine für eine Woche und eine für ein Jahr. Was fehlt ist die Monatsansicht für ca 30 Tage, diese ist bei MEWS fälschlicherweise eine Jahresansicht. Ich möchte doch gerne sehen können, was die nächsten Wochen auf uns zukommt und wir wir dran schrauben müssen. Bitte, es kann doch doch nicht schwierig sein diese Monatsansicht zu ermöglichen. Oder bin ich blind und liege falsch?

Mit welchem Schlüsselkartensystem arbeitet ihr & kannst du es empfehlen?

Hey,  arbeitet einer von Euch mit Omnitec zusammen?Suche jemanden der mir ein paar Fragen hierzu beantworten kann. MerciMarie 

Hi Community!I am a Product Manager in the Finance team and I am looking for some feedback on how you use, or would like to use accounting categories for city tax rebates and cancellations.When rebating or cancelling a city tax would you want this to be posted to the same accounting category that the city tax was originally posted to? Or is there a reason why you might want this to be posted to a different accounting category? If so, why?Looking forward to your feedback and thanks in advance!

If you use the STAAH channel manager with Mews, do you find that guests from Expedia bookings always have their nationality set as USA and their address set as the Expedia headquarters address?

Hey all, What Do you think about? "automatically delete empty space in front of guest name"I have created a feature request but was wondering what you think about it:https://feedback.mews.com/forums/955634-guest-profile/suggestions/48521951-automatically-delete-empty-space-in-front-of-guest Thank you in advance.BestMariusz

We started using Mews a few days ago and we noticed one thing during the first conversation a few months ago that was problematic for us: Mews cannot link guest profiles with each other.This is not an absolute deal breaker, but for us as a holiday hotel it is extremely common for such connections to exist.Basically, I have the impression that Mews is more geared towards city hotels than holiday hotels, but I just wanted to ask the community what you think about this topic?Would it be interesting for you to link profiles with each other, for example to make family members or friends or other relationships between people visible?Would love to hear your opinion about that! If you like that here are some ideas to vote on:https://feedback.mews.com/forums/955634-guest-profile/suggestions/48486869-add-guest-profile-connections-family-members https://feedback.mews.com/forums/955634-guest-profile/suggestions/45673186-travel-buddies-connected-connect-guest-profiles

We are in the unfortunate position of having to use Synxis because of a membership/partnership agreement. I feel like a small part of me dies every time i have to update or change anything in the Synxis system, it’s like time travel but not in a good or fun way.Does anyone have any good tips about handling dynamic package products that come via Synxis into Mews? Right now we are handling using Zapier to check Synxis reservations if there is some dynamic package product included, then adjusting the reservation in Mews accordingly.Has anyone found a better way of linking Synxis dynamic package products to Mews products?So this is extras not linked to a particular rate or “static package”, things chosen extra by the guest like for example a bottle of wine, or a fruit platter etc.

Are there any free options to continue automatically listing rates with Google Hotel Search after it ends its integration with Mews on July 1?    On May 10, we received this email from MEWS announcing the discontinuation of the program. We appreciated the ability to list on Google Hotels via the MEWS integration in the past. It worked fine, and it was free.We’re looking for alternatives now that don’t cost money. Posting in this forum because didnt see any discussion about the ending of this integration yet.  “Hi Mewser, We're writing to let you know that Google has decided to discontinue its Google Hotel Search integration with Mews, effective July 1st, 2024.   This means that as of that date, the connection between Google Hotel Search and Mews will no longer be supported.    Why? Unfortunately, this decision was made by Google, not Mews. We’re still uncertain about the reasons behind Google’s choice, but we’re actively seeking alternatives.   What’s next? The good news is that Mews h

Hello everyone,Is there anyone who works with a mobile key system?We are looking for a system where the guest can open the door using a mobile phone, but without having to download an app. Does anyone have a recommendation? Many thanks  

Looking back at my time at Mews, we’ve grown our tech teams with a great mix of people with and without hospitality experience. What I’ve noticed (coming from a hospitality background) is that I’ve taken a lot of what I know about the industry for granted. What I may have thought as general knowledge is actually not. There are so many aspects of hospitality that have come as second nature to us that we don’t really think twice about. On the other hand, when building custom integrations, I would think that developers don’t necessarily have the full picture of what the final outcome should be. So that leads to my question: Are there any challenges that come up when working with developers that don’t have hospitality experience? How do you bridge those gaps? Or do you not experience these challenges at all?I’m really interested to hear your experiences!

Seamlessly manage inventory, rates and restrictions with any Booking.com account, avoid the risk of invalid credit cards, reduce technical bugs and enjoy features and benefits you can’t get with a third-party connection – with no additional cost.Booking.com has a direct, two-way integration with Mews (free, regardless of your subscription tier). What are the benefits? No complicated mapping, Mews pulls Booking.com mapping which makes it easy to connect. You'll see all mapping codes directly in Mews. Direct integration also helps you with smooth transition from your old PMS, so if you're new to Mews, we'll download all future reservations when you first enable the connection.  Mews will update prices, restrictions and availability in Booking.com and  check for new reservations in Booking.com every 30 seconds, minimizing inventory discrepancy between Mews and Booking.com. Mews also automatically reports invalid cards to Booking.com, so guests can update their payment method as fast as po

Is anyone utilising a provider who can provide dashboard reporting that is easily accessible on mobile.We’re looking at Power BI however it appears we’ve a significant amount of work ahead to create a fairly simple solution using the API connecting to MEWS/Bizzon.ThanksD

Moin in die Runde, bisher nutzen wir MEWS nur als PMS und die Buchungsmaschine noch von HNS würde gerne aber alles über MEWS laufen lassen. Wer hat hier Erfahrungen wie es mit Buchungslücken aussieht. wenn man einen MLOS eingestellt hat z.B. von 5 Nächten aber eine Lücke von 3 Nächten hat ist diese ja dann nicht buchbar. oder Gibt es hierfür eine Einstellung, hat da Jemand Erfahrung? Bei HNS gibt es einen AMO der den MLOS dann automatisch aufhebt und überschreibt. Beste Grüße Simon 

Is anyone here from Mexico? I'd love to share our experiences.