Hi everybody,
I am currently writing on an article for a hospitality newspaper that covers the topic of “Technology at the Front Office & Lobby of the Future”.
I am looking for hotels that I can mention as best practice examples that realized one of the following:
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no lobby at all - all processes automated
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Kiosks only - maybe a person as helper available somewhere
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floating check in: standard lobby (with a front desk counter) eliminated and replaced by some other form of “floating” check in, e.g. staff welcomes guests on a large family table or a standing desk somewhere
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any other forms of innovative reception that combines the human touch with technology
Besides that I would love to hear your opinion about the future of the lobby. Let’s go crazy 😉
One idea I have is that at some point a lot of guests will wear augmented reality glasses/ contact lenses. Somehow they connect to the hotel when you arrive. The hotel understands if you are a first time visitors and “shows” you around with the help of your AR device. Regular guests will receive a different message. Happy to hear your thoughts. No worries, I will mention your name I mention your idea.
Have a great weekend
Tobias