Hi Mews crew,
After a successful rollout across Europe, we’re really excited to bring Multicurrency by Mews Payments to the USA and Canada so hotels can open up a brand-new revenue stream.
For this launch, Multicurrency is available for online payments only. Multicurrency on terminals will follow at a later date.
If you’re eligible, we’ll be in touch by email soon with more details and instructions on how to opt in.
And the best part? It’s included in your Mews Payments contract at no additional cost.
Let’s take a closer look.
What is Multicurrency?
International travel should feel effortless, but paying in another currency often does not. Guests may see one price when they book, then discover additional fees or unclear exchange rates later from their bank. And that causes easily avoidable stress.
Multicurrency helps solve that.
With Multicurrency, international guests making online payments can choose to pay in their home currency, with fees displayed transparently before they complete the transaction.
For properties, it creates an additional revenue stream as they keep a portion of the conversion fees that would typically go to banks.
So, your property can offer a clearer, more guest-friendly payment experience while also boosting revenue.
Why this matters for properties in the USA and Canada
The USA and Canada welcome millions of international travelers every year, and many of them want the reassurance of paying in a currency they know and understand.
By offering that choice online, properties can reduce payment confusion, improve the booking and payment experience, and create a new source of revenue from cross-border transactions.
And the opportunity is significant.
Based on our 2025 analysis of more than 2,300 properties in Europe live with Multicurrency for at least 90 days:
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51% of properties covered between 5% and 17% of their Mews subscription costs through Multicurrency revenue.
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7% of properties covered 30% or more of their Mews subscription costs.
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1% of properties covered their full Mews subscription costs – and more.
In other words, Multicurrency does more than improve the guest experience. It can also help offset the cost of Mews.
"Guests are noticeably happier when they can pay in their own currency. With Multicurrency, they feel more comfortable with the payment process and appreciate the transparency of knowing exactly what they are paying."
Vicki Rasmussen, Lodging Manager, Wildcatter Ranch & Resort
How it works
Step 1: An international guest makes an online payment to your property.
Step 2: The guest is offered the choice to pay in their home currency, with the conversion fee displayed transparently.
Step 3: If they choose to pay in their home currency, your property retains a portion of the conversion fee.
Getting access to Multicurrency
Multicurrency by Mews Payments is available for properties that have completed the transition of Mews Payments to Adyen as the underlying payment processor.
If your property has not yet completed this step, here is what to do:
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Look out for the blue banner in your PMS and follow the link to your Onboarding Dashboard.
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Complete the steps outlined there, the process is straightforward and Mews handles the heavy lifting.
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If you have any questions at any point, reach out to your Mews Contact.
Once the transition is complete, your Multicurrency onboarding will begin automatically. You will receive a notification email with everything you need to start using the feature and earning more revenue right away.
Online payments
To help you get set up smoothly, we’ve created these handy guides:
Thanks for your time, we’re really looking forward to seeing the positive impact Multicurrency can have on your business.
Team Mews