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Payments troubleshooter: Understand fees and Multicurrency (and where to see them)

  • February 23, 2026
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adrianne.flores
Community Ambassador
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Why this matters

Accountants need to know where to see fees, commission adjustments, and currency conversion impacts. Guests appreciate transparency—and properties can create a small new revenue stream with Multicurrency.

 

What’s the challenge

Teams aren’t sure where fee details live (hint: Payment report export) or how Multicurrency appears across invoice and reporting views; finance wants to explain line items simply.

 

Best-practice overview

  • For detailed fee breakdowns (scheme, interchange, commission, adjustments), export the Payment report; fee columns populate after processors finalize actual fees (typically within a few days).  See help article Track fees with the Payment report export

     

  • Multicurrency by Mews Payments offers guests the choice to pay in their home currency at a transparent markup; properties retain a portion of the markup and can see Multicurrency revenue in reporting and invoices per guidance.  Take a look at the community announcement and guides for Multicurrency

     

  • On the Mews.com product page, find out more about Multicurrency and how it fits into the Mews Payments platform: link here 

     

  • For legal terms (transparency, responsibilities, and definitions), you can find those here:  https://www.mews.com/en/legal/multicurrency

     

👉 Checkout the Mews University course on multicurrency here for a closer look at this topic: Multicurrency by Mews Payments