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Better documents from Mews System to fight Chargebacks

  • June 25, 2026
  • 1 reply
  • 29 views

Hello,

I was wondering if there is a way to see the communication that Mews automatically sends to a guest or to verify they recieved the confirmation Email, Online Check-in Email, Online Check-in Text message? It would be nice to be able to use to help fight chargebacks to show the guest recieved those and to show when they opened/submitted the documents. 

1 Reply

Johannes Rott
Community Luminary
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  • Community Luminary
  • June 26, 2026

Hi ​@Fwahlen,

there are to option if it is happening within 3 months.. later than 3 months no chance.

either on the burger menue - queue - email - search with costumer mail address or on the guest profile dashboard.