Payment link schedule of reservation based on arrival date

Interesting! I will follow this thread.

i think so to. thats something missing at the moment.

Good idea to improve conversion, following as well. 

Hi Stefan,

I think it actually should be possible If you go to Menu → Settings → Policies → Payment,

There you are able to create 2 new payment policies as following: 

And also:

Then both policies at the same time can be assigned to the rate group under which are your web rates saved.

Just a few important things to keep in mind:

• If, within the rate group, you configure the payment calculation to include Nights, Products, and Additional expenses, while at the same time allowing guests to add products through the Guest Portal, it may happen that the additional products are not fully covered by the automated payments. For example, the reservation value at the time of booking may be 500€, so the guest is automatically charged 250€ as the first payment. Later, however, the guest may add parking through the Guest Portal for 20€ per night, increasing the total reservation value to 600€. In such a case, the second automated payment scheduled two weeks prior to arrival would still charge only 300€, meaning the remaining 50€ would need to be collected manually.An alternative approach is to configure the rate group so that the payment policy applies only to the room nights. This way, all additional products would always need to be charged manually either in advance or at the property upon arrival/departure.

• Another important point is related to cancellation policies. If the policy includes a period during which the reservation can still be canceled free of charge, the guest is able to cancel the reservation via the Guest Portal even if a full or partial payment has already been collected. In such situations, Mews does not automatically refund the prepayment, and not even notify the property about the cancellation, so the issue may only be discovered once the guest contacts you or if you regularly monitor the “Canceled Web Reservations” in the reservation report on a daily basis.

• Also, if a reservation under this policy is created only 10 days before the scheduled arrival date, both payment policies would be triggered simultaneously. As a result, the guest would be charged two separate payments of 50% each, although these would still be processed as two individual transactions.

At our hotel, we currently use payment automations only for non-refundable reservations, where 100% of the stay is charged immediately at the time of booking, and booking is not possible to cancel free of charge at any time.

However, perhaps someone here in the community is already using payment automations for partial payments as described above and could confirm whether this setup works reliably in practice, or share how they handle these situations?

Hi Stefan,

 

I think it actually should be possible If you go to Menu → Settings → Policies → Payment,

There you are able to create 2 new payment policies as following: 

And also:

 

Then both policies at the same time can be assigned to the rate group under which are your web rates saved.

 

Just a few important things to keep in mind:

• If, within the rate group, you configure the payment calculation to include Nights, Products, and Additional expenses, while at the same time allowing guests to add products through the Guest Portal, it may happen that the additional products are not fully covered by the automated payments. For example, the reservation value at the time of booking may be 500€, so the guest is automatically charged 250€ as the first payment. Later, however, the guest may add parking through the Guest Portal for 20€ per night, increasing the total reservation value to 600€. In such a case, the second automated payment scheduled two weeks prior to arrival would still charge only 300€, meaning the remaining 50€ would need to be collected manually.An alternative approach is to configure the rate group so that the payment policy applies only to the room nights. This way, all additional products would always need to be charged manually either in advance or at the property upon arrival/departure.

• Another important point is related to cancellation policies. If the policy includes a period during which the reservation can still be canceled free of charge, the guest is able to cancel the reservation via the Guest Portal even if a full or partial payment has already been collected. In such situations, Mews does not automatically refund the prepayment, and not even notify the property about the cancellation, so the issue may only be discovered once the guest contacts you or if you regularly monitor the “Canceled Web Reservations” in the reservation report on a daily basis.

• Also, if a reservation under this policy is created only 10 days before the scheduled arrival date, both payment policies would be triggered simultaneously. As a result, the guest would be charged two separate payments of 50% each, although these would still be processed as two individual transactions.

 

At our hotel, we currently use payment automations only for non-refundable reservations, where 100% of the stay is charged immediately at the time of booking, and booking is not possible to cancel free of charge at any time.

However, perhaps someone here in the community is already using payment automations for partial payments as described above and could confirm whether this setup works reliably in practice, or share how they handle these situations?

 

 

Hi Jan Pacal, Thank you for sharing your solution in Mews. Are you using only Credit card payments? We would like to provide also other solutions such as Wero/Bancontact/Paypal. Do you know if it is possible?  

Hi Stefan, 

Yes, we only use the credit/debit card payments through the mews payments solution (including apple pay/google pay). As far as I know, iDeal (wero), as well as SEPA direct debit should also be possible to use for the same purpose, once you add and setup the marketplace integration “Mews Alternative Payment Methods”. But Paypal and Bancontact isnt available yet, as far as I know.