Mews Payments

Hallo zusammen!Hat jemand eine Idee, wie ich es hinbekommen kann, dass Gäste, die über unsere Website gebucht und per Paypal bezahlt haben, nicht diese Mail bekommen, dass keine Zahlkarte verknüpft ist? Kann man diese Mail ausstellen? ich finde nur, wo ich die anderen Mails deaktivieren kann, aber diese Mail ist nicht dabei.Ich bekomme immer wieder Anrufe von Gästen, die fragen, warum sie trotz Paypal-Zahlung eine Kreditkarte angeben sollen. Viele haben Bedenken, dass ihre Buchung jetzt nicht akzeptiert wird.Leider wird die Paypal-Zahlung in Mews ja auch nicht als Zahlung direkt mitverbucht, wie das bei der Kreditkarte der Fall ist. Ich hoffe, das kommt noch in nächster Zeit.Wie geht ihr damit um? Gibt es einen “Workaround”?Viele GrüßeHeike

Hello! I am still struggeling with my question regarding routing automated payments in Mews Operations - This is mainly an issue for conference guests. They are almost always supposed to go on an Invoice to the company. I used a rate I have created called “KK rom” for all of my conference guests. So since there is no company attached to this rate I can not route it to the company. Would I have to create a seperate rate for all of the companies visiting us for conferences to make this work? We of course have some rates for contract customers that are set up with individual rates but a lot of these will pay individually if they are visiting us for a job but when they are here for a conference it will go on an invoice. Would I then have to have 2 different rates for each company? One for when they should pay on checkin/checkout and one for Invoicing?  We have 100s of companies visiting us so if I have to make an individual rate and then a routing for each of t

Hallo liebe Mews-Community,wir nutzen jetzt seit kurzem Mews und haben festgestellt, dass es keinen Zahlungsweg “PayOne” gibt. Generiert noch jemand seine Kreditkartenzahlungen über Payone und kann uns einen Tipp geben, wie wir dieses am Besten verbuchen?Vielen Dank im Voraus für eine Rückmeldung :-) 

Hi everyoneI was wondering if you could help me with the following issue. Some of the hotels in our group are unstaffed during the night. For Booking.com guests, we work exclusively with VCCs. However, we’ve noticed that some guests check in outside of reception hours, consume extras on-site (such as minibar), and never show up for check-out — leaving their bill unpaid.Through online check-in, we can encourage guests to add a credit card in advance and follow this up manually.Ideally, it would be great if MEWS allowed us to send an “Add credit card request”, similar to a payment request but without a specific amount. This way, the reception team could send this for each reservation and follow up more easily.What are your thoughts on this? Or any other suggestions to solve this operational challenge?

Hallo Mewser, unser erster Monat mit Mews ist nun rum. Unser Steuerbüro hat den ersten Export über Datev erhalten. Da die Gebühren für das Mews Payment vom Umsatz abgezogen werden, gibt es gerade noch eine Diskrepanz. Meine Frage: Wo finde ich in Mews eine klare Aufstellung, welche Gebühren genau von den Zahlungen unserer Gäste einbehalten wurden? Gibt es dafür einen bestimmten Report oder eine Einstellung?Schon mal vielen Dank für Eure Unterstützung. Liebe GrüßeDan 

We will have Mews PMS inkl. Payment and Travelclick IBE + CM with another Payment Provider. We would prefer to make Guests pay via Mews Pay to have the CC Info in mews. Does anyone has an idea how we could handle this with mews?I only know that this is possible with the Online C/I, but we would like to receive the money earlier for example non ref bookings. Thanks for your help!

Hi everyone 👋,Is anyone already using the new feature? 🧪There’s supposed to be a note on the payment report 💰 that shows the difference – but I can’t seem to find it there 🔍. it should be listed on the excel eport between AA-AM if you look on the sample screen on the training.Any hints or suggestions? 💡Thanks in advance! 🙏

Hi everyone,I'm trying to find a way to view a report that shows the specific promo codes our guests have used.We can create unlimited promo codes linked to a single Voucher in Mews. However, the booking report that groups by voucher only displays the associated Voucher ID, not the individual promo code that was actually applied. This makes it really difficult for us to measure the effectiveness of our marketing campaigns.I've also tried extracting this data via the API (as we have access), but the booking reservation only includes the Voucher ID, not the unique promo code.Has anyone found a solution for this, or is there a report I'm missing? Any help would be greatly appreciated!

Hi everyone,Quick question — does anyone know if there’s a way to extract a payment link from Mews without having to send it via email first? I’d like to share it with guests through WhatsApp instead.Also, if anyone has experience with this, do you know if it would still be GDPR compliant to send the link that way?Thanks a lot in advance!

Dear Amazing Mews Team,We have been using Mews for the past four years and have always appreciated the ambition and innovation your company promotes. We regularly see your CEO highlighting how Mews saves time and money, and how it improves operational efficiency.Unfortunately, today we are facing a situation that contradicts those claims, and it is seriously impacting our guest experience.We urgently need a solution to a payment-related issue. A guest has requested a detailed breakdown of payments linked to his reservation. Specifically, for the stay from June 17th to 19th, we need to allocate and split the amount of CHF 905.05 by credit card, so it matches the invoice exactly. As you can see, several prepayments have already been made, but we cannot process them in the way the guest requires.This is a basic PMS function,

Hi all,We have setup our automated payment policies to charge guest cards, if a card declines we must mark the card invalid on the OTA and then 24hours later we can try the charge again and cancel the reservation. We would love to be able to manually schedule a 2nd payment attempt instead of manually trying the card again. If the card is then charged no further action is needed and we have eliminated the need to make additional manual checks.Anyone found a way to do this? 

Hello Community!We don't use the Mews booking engine for our reservations - instead, we work with an external provider.As a result, we also have a different payment gateway (merchant) for handling advance payments made through our own website.This setup means that any advance payments need to be manually registered in Mews as external payments.This manual step has proven to be one of the biggest pain points for our hotels. Payments are often misallocated, or bookings end up being charged twice by mistake.Over time, things have improved - especially after we’ve run training sessions for our staff - but the issue tends to resurface whenever new team members come onboard.Has anyone else experienced similar challenges? If so, have you found a smart or effective way to handle this and reduce errors?In a perfect world, I would love to be able to map payments from our external merchant directly to Mews

Can I send a customer a link via Mews that he can provide his credit card details in a secured way?Such as at online check in, but it does not make any sense to send a customer a request for online check in if his stay will only be in some months… Most guests don’t want to provide their credit card details by phone, mail or so and we don’t want to implement another system because Mews seems to be able to provide such a link. It would just be great to have it already before. I also tried to figure out a way that the guest is asked when confirming an offer with the {signIn} - but I didn’t manage. 

Subject: Issue with Credit Card Pre-Authorization ProcessHello everyone,At Hotel St Pol, we require a credit card number from all our guests to guarantee their booking. For direct bookings, we ask for the credit card number, and during online check-in, the guest must confirm their credit card. When booking online, the guest enters their credit card number and must immediately verify it.Until about 10 days ago, we had to ask approximately 15% of our guests to verify their credit card because they hadn't done so yet. However, in recent days, we've encountered issues with about 70% of our reservations when attempting to perform pre-authorizations. We are curious if there have been any changes to the software or with Stripe that could be causing this.For some of our regular guests, who have a valid credit card on file, we suddenly receive a "Pending" status, or we find it impossible to perform a pre-authorization, receiving messages that immediate payment is

Hi everyone, We’ve configured payment policies in Mews for our main rate groups (“Non-Refundable,” “Best Available Rate,” and “Long Stay”) to automatically charge the guest’s credit card at the time of booking confirmation (mode: automatic, timing: confirmation, method: charge from payment card). This setup was mainly intended for direct bookings on our website, where we also want to enable alternative payment methods. However, we’ve recently noticed that these automatic policies are also being applied to channel manager bookings (e.g., via Booking.com), which is causing issues. For every channel booking, we now receive an “Action required – failed to charge card” message, as we prefer to handle these payments manually. I have two questions regarding best practices: Rate groups vs. payment policies – Does it make sense to create separate rate groups for direct bookings and channel manager bookings (e.g., separate BAR

How do I undo a creditcard refund when the card is not at my disposal anymoore?Thank you for you help!

Hallo zusammen!Ich stehe mal wieder vor einem Rätsel.Wir bieten seit Kurzem die Möglichkeit, das bei Buchungen über unsere Website (IBE vom Channelmanager, nicht von Mews) nicht nur per Kreditkarte sondern auch per Paypal bezahlt werden kann. Wenn eine Rate gebucht wird, die direkt bezahlt werden muss, schickt Mews direkt diese Mail an den Gast, dass nicht abgebucht werden kann, weil keine Zahlkarte hinterlegt ist. Der Gast hat aber bereits per Paypal bezahlt. Selbst wenn ich die Zahlung Minuten später verbucht habe, ist die Mail schon raus. Das führt bei den Gästen zu Verwirrung.Gibt es eine Möglichkeit, dass die Paypal-Zahlung irgendwie von Mews registriert wird und diese Mail, dass nicht abgebucht werden kann, nicht rausgeht?Wie handhabt ihr das bei Paypal-Zahlungen?Vielen Dank und viele GrüßeHeike

Hallo!Kann mir jemand bei der Abrechnung eines AirBnB-Gastes helfen?Die Zahlung kommt ja dann über AirBnB und der Gast muss bei uns nichts bezahlen. Richte ich dann eine Steuerungsregel ein oder wie handhabt ihr das?Der von AirBnB ausgezahlte Betrag ist dann allerdings auch um die Kommission vermindert. Wie geht ihr damit um? Bei Expedia Collect wird der verminderte Betrag übertragen, bei AirBnB aber, soweit ich das gesehen habe, nicht.Dann habe ich außerdem noch das Problem, dass die Kreditkartendaten vom Gast mit übermittelt wurden und es bei uns bei der Rate so eingestellt ist, dass automatisch die Kreditkarte belastet wird. Somit hat der Gast jetzt doppelt bezahlt. Alles ein bißchen blöd gelaufen.Wer kann mir Tipps geben, damit das besser läuft? Danke im Voraus!Viele GrüßeHeike 

Hi ,We've encountered an issue where, when a guest adds an extra payment method via the Guest Portal, Mews automatically charges the newly added card instead of the VCC, even when the nights are meant to be paid by a VCC.This is causing a lot of problems, as guests might not expect their personal card to be charged when the virtual card from the OTA should cover the stay. We have set up proper routings for Booking.com and Expedia, so the reception knows these reservations should be paid via VCC.Has anyone else experienced this issue? I have noticed that this was an issue before but that 4 months ago it was resolved. However I’m experiencing the issue now. Thanks in advance for your insights!Best,Emilie 

I need to control my payments received per month. That is, matching payments to invoices. How to do it?The amount received each month does not correspond exactly to the invoices paid for the month because there are also deposits for future stays.I need to follow up on a monthly basis.Can you help :) ?

Hi to everyone!We just started using MEWS TERMINAL last week, and we’ve been experiencing an odd issue while settling pending invoices.When the payment fails, after being launched from the payment settling menu in the control panel, the transaction in mews says “elaborating”, and prevents us to do anything else with the unsettled invoice. the 3 dots menu goes blank and that’s it.How can we solve this issue? Apparently i haven’t found anything about it so ask for your help, fellas MEWSers! Thanks a lot in advance Cheers,Nicolò

Dear Community 👋🏼Has anyone have the same issue like I currently facing?.We have recently added Stripe as new payment provider and integrated the mews S1 terminal as the payment device, which is starting next month we will completly using stipe to replace the Adyen.Taking payment directly from the terminal with card or contactless is no issue, as well online pament when we have enterd the credit card details in mews manually.However, the credit card which captured in mews from the terminal payment, can not be re-preauthorize nor re-charge. Anyone aware what the issue here?.So far what I understood correctly, that the payment using S1 Teriminal will captured and tokanized the card details, which we can reuse it.I have wrote mews to change the Stripe as our default payment, however

We want to configure the printing options of our Mews Terminal, so it only prints the customers receipt. A couple of weeks ago our management decided it was not necesary printing the merchant’s receipt anymorte and we always get up having a copy at the end. Is there a way we can customize that? thanks in advance.